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Importance of Keeping the Communication Lines Open

Importance of Keeping the Communication Lines Open

Communication has always played a very important role in the way we do business. A steady flow of communication is what powers the stock market, improves upon technology and inventions, helps companies grow, and keeps people connected with one another and with the businesses they work with or choose to purchase goods and services from.

Today’s advanced technology has brought communication to the forefront of the world’s societies like never before, enabling people halfway around the world to communicate with thousands of others within mere seconds. Through social media platforms, VOIP systems, online web conference apps, and other advanced and intuitive communication tools, communication lines can stay open on a consistent basis, ensuring that the flow of information never stops.

So why is it so important that the lines of communication stay open?

As technology changed the way we communicate, so too did our demands for better, faster, easier ways to communicate. We are always striving to improve upon old technologies and develop new ones so as to keep up with those demands, and meet new challenges in the future.

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Today’s consumers rely upon fast, easy-to-access information—they have communicated their needs to businesses, and smart, savvy companies have responded by ensuring that the consumers can easily access information through a variety of means, and most importantly, that someone is ready and able to communicate with the consumer in order to handle any issues and complaints, or just to make the customer feel more connected to the business, subsequently improving the consumer experience.

Communication in the office and beyond

While it is a critical factor to be able to communicate with your customers and clients in a professional manner, it is no less important that interoffice communication is also efficient and open at all times. This is especially true in businesses and industries where many employees are not in one central location yet rely upon information from one another to complete tasks and projects.

Office phone systems are simply not a reliable means of ensuring consistent communication, because if someone is not in the office, then you have to wait until they return, check their voicemail, and find the time to call you back amidst all the other messages they received likewise with email. However, various  web conferencing apps like Cisco WebEx, Uberconference, Go to Meeting  remedy these problems by ensuring that you can contact anyone, anywhere, anytime, so long as they have their laptop or mobile device.

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More than just online communication

Web conference apps offer users more than just a means to communicate online. They can be used to hold seminars, train staff, troubleshoot with clients, and collaborate with team members in various locations. Many web conference apps also have advanced features that further help to improve productivity and efficiency in the workplace, as well as improve marketing efforts, delivering a strong ROI.

Many businesses have already realized the importance of being able to communicate openly and efficiently, and have taken advantage of easy to use yet highly advanced apps that allow managers, business owners, employees, team leaders, clients and customers to easily communicate with one another more openly, more effectively, and more reliably.

It’s cost-effective too

Not only does improving communication, improve the way your company does business, it is also more cost-effective than using other means of communication, such as the traditional business phone system. Additionally, it also eliminates the need for traveling to other locations to attend meetings, wasting time trying to get multiple parties together for a meeting, losing time while waiting for callbacks, and even on material costs for printing and sending documents, since many web conference apps allow you to easily share documents with others.

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Time saved is also money saved, and as productivity improves, it also helps your teams complete tasks on time and on budget. Time is money, and the key to saving both is open and efficient communication.

When you factor in all the different advantages as well as the cost-savings that can be garnered by using new tools of communication and collaboration, it seems a no-brainer. At the very least, it is an efficient means of staying competitive, because you can be assured that other companies will soon be investigating the advantages and benefits of web conference apps, if they aren’t already.

Have you already tried using web conference apps? Which ones have you tried and why? Share your experiences and insight with others. If you haven’t already tried one, take some time to do some research on the various apps that are available, so that you can see firsthand what additional features are available. Then you’ll be able to make an informed decision and choose the app that best suits your needs and company goals.

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Featured photo credit: Creative Company Conference 2011 via Flickr via flickr.com

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Last Updated on April 11, 2019

How to Improve Communication Skills for Workplace Success

How to Improve Communication Skills for Workplace Success

Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

Here we will take a look at how to improve communication skills for workplace success.

How Communication Skills Help Your Success

Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

Create a Positive Experience

Here are two examples of how well developed communication skills helps create a positive experience:

When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

Help Leadership Skills

It’s certainly a skill all its own to be able to lead others.

Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

Build Better Teams

Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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How to Improve Communication Skills for Workplace Success

There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

1. Listen

Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

Being a good listener is half the equation to being a good communicator.

People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

2. Know Your Audience

Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

Here is a good way to think about it:

Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

You want to ensure you are using the type of communication most relevant to your audience.

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3. Minimize

I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

4. Over Communicate

So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

Finally we get 2 emails during enrollment reminding us when open enrollment ends.

There’s minimal information, it’s more of a reminder. This is effective over communication.

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5. Body Language

The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

Conclusion

Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

Now go communicate your way to success.

More Resources About Effective Communication

Featured photo credit: HIVAN ARVIZU via unsplash.com

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