Advertising

Think Laterally

Think Laterally
Advertising

Lateral thinking is a phrase coined by Edward de Bono as a counterpoint to conventional or vertical thinking. In conventional thinking we go forward in a predictable, direct fashion. Lateral thinking involves coming at the problem from new directions – literally from the side. De Bono defines the four main aspects of lateral thinking as follows:

  1. The recognition of dominant polarizing ideas.
  2. The search for different ways of looking at things.
  3. A relaxation of the rigid control of vertical thinking.
  4. The use of chance.

There are dominant ideas in every walk of life. They are the assumptions, rules and conventions that underpin systems and influence people’s thinking and attitudes. The idea that the Earth was flat or that the Earth was the centre of the Universe are examples of dominant ideas that polarized thought along set lines.

Once the dominant ideas are in place then everything else is viewed in a way that supports them.Someone who is paranoid sees every attempt to help them as malevolent and manipulating.Someone who believes in a conspiracy theory will explain away any inconvenient facts as deliberately constructed by the powers behind the conspiracy.

Advertising

Most organisations have dominant ideas that polarise their view of the world. It is easy for us to be critical of the makers of horse-drawn carriages who thought that automobiles were silly contraptions that would never catch on. However we are the captives of established ideas too.

A lateral thinking technique we can use is to write down all the dominant ideas that apply in our situation and then to deliberately challenge them. So for example the major airlines used to work with these beliefs:

  • Customers want high standards of service.
  • We issue tickets for all flights.
  • We allocate seating in advance.
  • We sell through travel agents.
  • We fly to major airports because that is what business travellers want.

Of course the low-cost airlines broke all of these rules and created a huge new market. A good start with lateral thinking is to deliberately turn every assumption and dominant idea on its head and see where that leads.

Advertising

Asking ‘What if?’ is a lateral thinking technique that helps us to explore possibilities and challenge assumptions at the same time. We use the ‘What if?’ question to stretch every dimension of the issue. Each ‘What if?’question should be extreme to point of being ridiculous. Say we are running a small charity that cares for homeless dogs. The challenge is, ‘How can we double our fund-raising income?’ The sort of ‘What if?’ questions we could ask might be:

  • What if we had only 1 donor?
  • What if we had 10 million donors?
  • What if we had an unlimited marketing budget?
  • What if we had no marketing budget?
  • What if everyone had to look after a homeless dog for a day?
  • What if dogs slept in beds and people slept in kennels?
  • What if dogs could speak?

The question ‘What if we only had one donor?’ might suggest that we target fabulously wealthy dog lovers in order to raise more funds from fewer donors.We could explore ways of doing this and generate all sorts of ideas. ‘What if dogs could speak?’ might suggest ways of marketing that involved speaking dogs or dog conversations.Each question generates stimulating lines of enquiry by testing the rules and dominant ideas boundaries that are assumed to apply to the problem.

Start with a challenge and, individually or in a group, generate a short list of really provocative ‘what if?’ questions. Take one and see where it leads. Follow the crazy train of thought and see what emerges. You will start with silly ideas but these often lead to radical insights and innovations.

Advertising

The role of chance in major inventions and scientific discoveries is well documented.The transmission of radio waves was discovered by Hertz when some of his equipment happened to produce a spark on the other side of the room.Alexander Fleming discovered penicillin when he noticed that one of his old petrie dishes had developed a mould that was resistant to bacteria.X-Rays were discovered accidentally by Roentgen when he was playing with a cathode ray tube. Christopher Columbus discovered America when he was looking for a route to India.

The common theme is that someone with a curious mind sets out to investigate things.When something unusual happens they study it and see how it can be put to use.The same methods can work for us.When we are looking for new ideas and fresh ways to do things then a random input can help us.

A highly effective brainstorming technique is to take a noun at random from the dictionary.Write down some associations or attributes of the word and then force fit connections between the word or its associations and the brainstorming challenge.People do not believe that it works until they try it.Some words produce nothing worthwhile but every so often you will get really radical ideas using this method.

Advertising

The same approach works using a random object, picture, song and so on. This is why a walk around a museum or art gallery can be so useful when we are working on a knotty problem. The brain can make all sorts of lateral connections between the variety of stimuli that you encounter and the problem.

A great deal of humour is based on lateral thinking. The comedian ridicules existing beliefs; he comes at an issue from unusual directions; he makes unexpected connections to give the surprise that makes us laugh. The two best reasons to use lateral thinking in our everyday lives are because we will generate many fresh, better ideas and because it is great fun.

More by this author

Paul Sloane

Professional Keynote Speaker, Author, Innovation Expert

Face Adversity with a Smile How to Win an Argument – Dos, Don’ts and Sneaky Tactics How to Get Rich: 11 Bold Moves That Guarantee Wealth How to be a Brilliant Conversationalist Think Laterally

Trending in Work

1 7 Effective Ways To Motivate Employees in 2021 2 How To Stay Motivated As You Build Your Business 3 15 Smart Video Conferencing Etiquette Tips to Follow 4 23 Tips for New Entrepreneurs to Get Your Business Underway 5 20 All-Time Best Entrepreneur Books to Make Your Business Successful

Read Next

Advertising
Advertising

Published on July 27, 2021

15 Smart Video Conferencing Etiquette Tips to Follow

15 Smart Video Conferencing Etiquette Tips to Follow
Advertising

During the pandemic, video conferencing replaced in-person meetings and has now become the standard option for business meetings. Over the past 17 months, most workers have gotten past the video conferencing learning curve with Zoom or Microsoft Teams (or their platform of choice).

But just as with in-person meetings, attention can wax and wane. Some say we’re just not used to staring at ourselves so much on the screen. Instead of fixating on that, try employing smart video conferencing etiquette, or you may risk indiscretions that will flag you as a slacker.

Put the Pro in Professional

After more than a year of fine-tuning, here are the new rules of video conferencing etiquette.

1. Mute Your Mobile and Other Devices

The first video conference etiquette you need to know is muting your other devices. Just as in the pre-COVID days, someone’s obnoxious ring tone blaring Taylor Swift’s newest single in the middle of a meeting is also an annoyance if it happens during a Zoom meeting and so is the inevitable fumbling to turn off the sound. Even the apologies to the group get tiresome.

Also, when notifications are activated on the computer that you’re using for the meeting, the incoming message takes over the audio and you’ll miss out on snippets of the conversation. Be sure to eliminate this possible faux pas.

2. Dress the Part

While working from home, you may have fallen into the habit of slipping on your comfiest T-shirt each day. Hey, no judgments! But before you log on to your video conference, try to make an effort with your appearance.

Depending on your company culture and the importance of your meeting, consider dressing the part of the professional whom you wish to project. It will help you feel more self-assured, and others will likely take you more seriously.

For women, wear light make-up, put on earrings, and make sure your blouse is crisply pressed. For men, show up freshly shaved. Wearing a crisp collared shirt in a solid color will usually suffice.

Advertising

Pro Tip: Stay away from wearing white or black, unless those colors look great on you. Consider wearing light blue or brown instead.

3. Stage Your Workspace

Have you noticed the backdrops of experts interviewed on news shows? Bookshelves and photographs are carefully curated, and no busy-patterned furniture or artwork is in sight.

Take note of what appears behind you when you choose the location of your video conferences. Piles of junk mail on the table or stacks of folded laundry on the couch will convey more about your personal life than you care to share. Make sure you remove clutter from the camera’s eye, and present a tidy, orderly workspace to your colleagues, coworkers, and bosses.

4. Put Some Thought Into Lighting and Perspective

Be aware that in a video conference, your computer camera can actually make you look up to ten pounds heavier depending on where you sit. But you can easily drop those added pounds by moving back from the screen to diminish the wide-angle distortion.

Frame your head on the screen by tilting the screen up or down. Also, it’s best to not place yourself in front of a window or bright light, which makes you appear in shadow. Instead, face the light source, moving it (or yourself) until you have a flattering amount of illumination. You can also purchase some small spotlights that allow you to add light as needed.

Pro Tip: If your lights add too much redness to your skin, consider counter-balancing with a green filter.

Remember That Half of Life Is Showing Up

5. Arrive on Time

In the old days of in-person meetings, it was nearly impossible to slip in late into a meeting unnoticed. In today’s video conferences, logging in late still shows poor form. Instead, strive to arrive five minutes early and get yourself settled.

Once the meeting is underway, the host may be less attentive about late arrivals waiting to be let in. Diverting the host’s attention away from the meeting with a tardy entry request is the ultimate giveaway that you didn’t honor the schedule. If you don’t want a black mark against you, log in on time.

Advertising

6. Turn on Your Video

Few people like to see their face on the screen, but buck up and turn on your camera in video conferences. In most cases, it’s better to be a face on a screen than a name in a blank square. Your statements will be more memorable when other meeting attendees can see you.

If you need to turn off the video, either because of a poor connection, some commotion in the room, or a need for a quick break, give a short explanation via the chat feature. Then, go back on video as soon as you’re able.

Pro Tip: Keep your explanation for your departure pithy. “Sorry! Doorbell rang. Back in five” says it all. Be sure to honor what you say in chat and really do return in five minutes.

7. Plan Ahead Before Sharing Your Screen

Don’t be one of those people who makes everyone else wait as you click through folders in search of a document. That’s just poor video conferencing etiquette. If you know you’ll need to share a document or video on your screen, prepare by pulling it out of its folder and onto your desktop. Also, clean up the files and folders on your desktop to reduce clutter and facilitate easy access. Close other programs like chat, calendar notifications, and email. Disable pop-up notifications to ensure there’ll be no unforeseen distractions.

Be sure to remind the host before the meeting that you’ll need them to activate the screen-sharing function. Show courtesy once you’re finished by hitting “stop share” to return to the screen with participants.

Attend to the Pesky Details

8. Make Sure That Meetings Remain Right-Sized

With the easy accessibility of video conferencing, it can be tempting to extend the meeting invitation beyond the core group and include everyone peripherally involved in a project. But just as with in-person meetings, the more people involved, the more unwieldy the meeting becomes.

Use good judgment when asking others to sit through a video conference so that you don’t needlessly take up others’ time and so that participants can be fully engaged.

9. Remember to “Unmute” Before You Speak

Most of us are likely able to count on one hand the number of video conferences when someone didn’t have to be reminded, “You’re on mute!” Forgetting to unmute before speaking has become one of the most common missteps in video conferencing.[1]

Advertising

Show everyone your impeccable video-conferencing poise by managing your mute feature with flawless control.

10. Stay on Point to Keep the Meeting Length in Check

As with in-person meetings, an agenda with assigned time limits for discussions remains necessary to keep a meeting focused. Data shows, however, that video conferencing can actually reduce meeting time.[2] Reasons include the elimination of commuting time and the ability to screen share and annotate to keep everyone on task.

Additionally, side conversations are virtually impossible with video conferencing now that you can no longer have back-and-forth exchanges with the person beside you.

Pro Tip: If you’re running the meeting, let attendees know in advance the protocol for the chat feature. Is it okay for them to “chat among themselves” or not? (See point 11, as well.)

Talking Has a Time and a Place

11. Chat Appropriately

Just like side conversations or texting in an in-person meeting, the use of the chat feature during a video conference can be disrespectful unless it’s directed to all participants. Hence, it’s good video conferencing etiquette to mind your use of the chat.

At the start of the meeting, you may want to ask the host if it’s alright for participants to use the chat feature. This allows them to disable it if they choose. Used appropriately, it can be a helpful tool to clarify or amplify an earlier point once the conversation has moved on or to let the group know that you need to sign off early (and why).

12. Use the “Raise Hand” Feature to Avoid Interruptions

The slight lag in many video conferences can result in speaking over another person if you attempt to jump into a conversation. To avoid this awkward interruption, indicate when you have something to add to the discussion with the raise-your-hand feature that signals the host you would like to speak. This effective meeting management device makes video conferencing run more smoothly, especially with a large group, but it must be activated and monitored by the host.

Pro Tip: For meetings of six to ten people, sometimes the old-fashioned raising of your physical hand may be the best option. But it’s up to the meeting host. Ask them what they would prefer, and follow that.

Advertising

13. Don’t Record the Session or Take Photos Without Prior Permission

In this case, not sharing is caring. The “sharing culture” made popular through social media has little place in video conferencing. Before recording a meeting or capturing a screenshot of the participants, always ask for consent in advance from the full roster of attendees. Knowing that a video conference will be photographed or recorded could have a bearing on what others are willing to discuss.

Manage Yourself

14. Minimize Distractions

While de-activating audio and video features can keep distractions from affecting the other participants, you will need to manage noise and disruptions on your end to give your full attention to the meeting.

Move out of high-traffic zones in your home, keep your door closed, and ask family members to be considerate.

15. Save Snacking for Later

Save snacking for later—or earlier. Eating while on video conference is a no-no. Munching in front of the group while close to the camera—as you are when video conferencing—subjects the participants to an up-close and (too) personal view of your food consumption process.

However, it’s perfectly fine to sip quietly from a glass of water or cup of coffee or tea. If the meeting threatens to last for more than two hours, you may want to ask the host in advance to schedule a five-minute break at the halfway point.

Final Thoughts

Even though bosses are now beginning to ask workers to spend some of their workdays on-site, up to 80 percent will permit employees to work remotely at least part of the time, which means more video conferencing in your future.[3] Mastering these video conferencing etiquette tips will help you dial in—as well as dial back—your participation and demonstrate your unwavering level of engagement to the team.

Featured photo credit: Chris Montgomery via unsplash.com

Reference

Read Next