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The Best Answers to the 7 Worst Interview Questions

The Best Answers to the 7 Worst Interview Questions

Interviews can be very discomforting. Of course, the interviewee wants to put forward the best possible answers to even the toughest questions. And answering difficult questions on the fly can be problematic. Fortunately, great answers to troublesome questions can be rehearsed and considered long before that important interview. Here’s how.

1. Tell me about yourself.

Here you want to squeeze in every possible strength and potential contributions you can make to the company without being long-winded. The interviewer is far more interested in how the question is responded to, that is, whether or not the answer is said with sincere enthusiasm. Begin with a quote from a person you admire that sums up what you believe to be true about yourself to answer the question quickly and concisely .

Encapsulate the answer into a one-minute presentation of your professional achievements. Did you have a job that relates to the position you are seeking? Hit the interviewer with your unique achievements and contributions to the company’s bottom line. If there are no comparable jobs in your past, explain why you are interested in the position.

2. Tell me about an instance where you failed or did something you are ashamed of.

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    Among the many questions that can be asked, this is one of the most dreaded. The fundamental key here is to turn that failure into a success. Take a moment to reflect as if you weren’t expecting the question. Say that as a human being you are as prone to mistakes as anyone else; however you have no regrets—even if you do (and most of us do), don’t admit them. This is not a confessional.

    Tell the interviewer that in those instances where you have made a mistake with a coworker, you have admitted your mistake. You went back to the person and apologized and started again. Say that you prefer to keep things out in the open and you, personally, make a point to communicate about any experienced problems on both sides of the table.

    3. What is your biggest weakness, that’s really a weakness, and not a secret strength.

    This is a gotcha question if there ever was one. No chance here to flip the question to a strength, such as, “I’m a workaholic” or “I tend to take my work home with me.” What to do? Instead, show that you recognize your weaknesses and make every effort to address them. For example, “I tend to be very demanding of others, but I am learning that everyone has their own unique gifts.”

    Now is the opportunity to address any gaps in your resume. Tell the interviewer that you may not have direct experience in an area, but related experience such as fund-raising in place of sales experience. Say that in recognition of your weakness at say, public speaking, you have volunteered to come forward in team leadership roles.

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    4. Have you ever been fired? If so, why?

    employee termination

      Refrain from making previous bosses or companies look bad. You come off as being bitter, blaming of others, and irresponsible. None of which you wish to convey to a new company. Make an admission, such as, telling the interviewer that you were inexperienced in communicating with your boss about teamwork. This way you acknowledge what happened and that you learned from the experience.

      Say that you simply were not a good fit for the company, and before you had the opportunity to excel, you were let go. Or inform the interviewer that you didn’t fully understand your previous boss’s expectations and you both agreed that it was time to leave. Or, perhaps a new manager came on board and he wanted to bring in member from his old team before getting to know you.

      5. Why are you willing to accept an entry level position at this point in your career?

      The interviewer can’t or shouldn’t point directly at your age as a reason not to hire you. So the question may be asked in this manner. Tell the interviewer that it is the broad experience outside of the field that makes you the right fit. Your career experiences have prepared you to begin a career again in a brand new field.

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      Emphasize the quality that you enter the field with fresh new eyes and perspective. This opportunity also provides you with the advantage of learning about the company from the inside-out and the ground up. Tell the interviewer that the salary cut is worth it to you to start anew. Say that your experiences have made you reliable and prepared to go all out in the new position.

      6. How do you explain the gaps in your resume?

      It’s almost a surprise that this question still comes up. Especially in light of the fact that companies have not been hiring for the last few years or that a person may have taken time to be with young children or an illness may have prevented someone from working. This is a good time to refer to your references—people who can verify that you were perhaps, self-employed for a time or otherwise disengaged.

      Be honest, but again, turn the weakness to a strength. Say, “In the time I have been out of the marketplace, I have better honed my skills in communication.” Emphasize that while you have been unemployed you have been far from idle, but have been keeping up with the job market or your profession in other ways.

      7. Tell me about a time when a co-worker was not doing their fair share of work. How did you handle the situation.

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        The way that you have dealt with a difficult co-worker is emblematic of how you deal with difficult people and potentially hard-to-handle customers. Cast the problem in the best possible light by suggesting that the co-worker was dealing with a particularly bad personal situation and that you were glad to step in and help as you were able.

        Let the interviewer know that you talked with the co-worker, in order to clear the air and avoid hiding resentment. This clearly shows that you are willing to deal with the difficulty, instead of suffering in silence. The example also clearly exemplifies the fact that you are a people person and willing to work through a very difficult situation.

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        Published on March 20, 2019

        How to Write a Powerful Mission Statement for Your Business

        How to Write a Powerful Mission Statement for Your Business

        Have you ever felt lost in the minutia of your job?

        As a business owner, I can relate to getting bogged down in the day to day operations of my business. Things like inventory, payroll, scheduling, purchasing and employee management take up the bulk of my day.

        While these things are important and need to get done, focusing too much on the details can make you lose sight of the big picture. This is why having a good mission statement comes in handy.

        What is a Mission Statement?

        Put simply, a mission statement is an internal document that provides a clear purpose for the organization. It provides a common reference point for everyone in the organization to start from.

        In other words, after reading your company’s mission statement, managers and employees should be able to answer the question “What are company’s main objectives?” For example, Southwest Airlines mission statement reads:[1]

        “Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.”

        In this single statement, Southwest conveys the company’s goals of providing the highest level of customer service as well as providing a good working environment for their employees.

        Mission Statement VS. Vision Statement

        While the mission and vision statements are related, there are subtle but distinct differences the you should be aware of.

        First of all, a mission statement is designed primarily as an internal company document. It provides clarity and direction for managers and employees.

        While there’s nothing wrong with sharing your company’s mission statement with the outside world, its intended audience is within the company.

        While a mission statement provides a general framework for the organization, the vision statement is usually a more inspirational statement designed to motivate employees and inspire customers. Going back to Southwest Airlines, their vision statement reads:[2]

        “To become the world’s most loved, most flown, and most profitable airline.”

        This statement inspires good feeling from the customer while motivating the employees to achieve that vision.

        What Does a Good Mission Statement Look Like?

        When coming up with a mission statement, it’s important to take your time and do it right. Too often, people (especially entrepreneurs) just write down the first thing that comes to mind and they end up with worthless or (worse yet) a generic mission statement that is utterly useless.

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        Remember, a mission statement should provide a common framework for everyone in your organization.

        When writing a mission statement, you should always try to incorporate the following;

        • What we do?
        • How we do it?
        • Whom do we do it for?
        • What value are we bringing?

        Now, you can see how tempting it is to just come up with something generic that ticks off those four boxes. Something like “We provide the best widgets available online for the consumer.”

        After all, that did check off all the boxes:

        What we do? Provide widgets.

        How we do it? Online.

        Who do we do it for? The consumer.

        What value we bring? The best widgets.

        The problem with this mission statement is that it could apply to any number of companies producing the same widget. There is nothing to distinguish your company or its widgets from any of your competitors widgets.

        Compare that mission statement to this one:

        “We provide the highest quality widgets directly to the consumer at an affordable price backed up with a 100% satisfaction guarantee. If our clients aren’t 100% satisfied, we’ll make it right.”

        What’s the difference?

        Both mission statements answer all the same questions of what, how, whom and value. But in the second statement, they are differentiating their company from all other competitors by answering the question “what makes us unique”.

        Another way to read that is, “Why you should buy from us.” In this example, it’s because our widgets are of the highest quality and we stand behind them 100%.

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        You might have noticed the statement didn’t say that we sell widgets at the lowest possible price. That’s because we are emphasizing quality and satisfaction over price.

        A different company’s mission statement may emphasize selling widgets at the lowest possible price with little to no mention of a guarantee.

        Hallmarks of a Good Mission Statement

        1. Keep It Brief

        Your mission statement should be no longer than three sentences. This is not your company’s magnum opus.

        You should be able to distill the what, how, who and why questions into a succinct message.

        2. Have a Purpose

        A company’s missions statement should include the reason it even exists.

        Make clear exactly what the company does with statements like “We strive to provide our customers with …….”

        3. Include a “How”

        Take this as an opportunity to differentiate your company from its competitors.

        How do you provide a product or service that’s different or better than how your competitor provides it?

        4. Talk About the Value You Bring to the Table

        This is where you can really set yourself apart from the competition. This is the “why” customers should buy from you.

        Do you offer the lowest prices? Fastest delivery? Exceptional customer service? Whatever it is that sets you apart and gives your particular products, services or company an advantage talk about it in the mission statement.

        5. Make Sure It’s Plausible

        It’s okay to shoot for the stars just to settle for the moon, but not in a mission statement.

        Being overly ambitious will only set you and your employees up for failure, hurt morale and make you lose credibility. You will also scare away potential investors if they think that you are not being realistic in your mission statement.

        6. Make It Unique and Distinctive

        Imagine if someone who knew nothing about your business walked in and saw how it was operating, then they read your mission statement. Would they be able to recognize that mission statement was attached to that business? If not re-work it.

        7. Think Long Term

        A mission statement should be narrow enough so that it provides a common framework for the existing business, but open enough to allow for longer term goals. It should be able to grow as the business grows.

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        8. Get Feedback

        This is very important, especially from managers and employees.

        Getting their input can clarify how they currently see the company and their role within the organization. It’s also a good way to get people “on-board,” as studies show that people are more likely to go along with an idea if they feel included in the decision making process beforehand.

        9. Review Often and Revise as Necessary

        You should review the missions statement often for two reasons.

        First, as a reminder of what the essence of the company is. It’s easy to forget when you are in the day to day grind of the business.

        And two, to make sure that the mission statement is still relevant. Things change, and not everything can be anticipated at the time a mission statement was written.

        For example, if a mission statement was written before the advent of the internet, a company that use to sell things door to door now probably has a website that people order from. You should always update the mission statement to reflect these changes.

        The Value of Mission Statements: Why Go Through All of These in the First Place?

        It may seem like a lot of work just for a few sentences that describe a company, but the value of a well written mission statement should not be discounted.

        First of all, if you are an entrepreneur, crystallizing the what, how, whom and value questions will keep you focused on the core business and its values.

        If you are a manager or other employee, knowing the company’s basic tenants will help inform your interactions with both customers and colleagues alike.

        Strategic Planning

        A relevant mission statement acts as a framework for strategic planning. It provides guidance and parameters for making strategic decisions for the future of the company.

        Measuring Performance

        By having the company’s mission in a concrete form, it also allows for an objective measurement of how well the organization is meeting its stated goals at any one time.

        Management can identify strengths and weaknesses in the organization based on the criteria set forth in the mission statement and make decisions accordingly.

        Solidifying the Company’s Goals and Values for Employees

        Part of a well run organization is nurturing happy and productive employees.

        As humans, we all have an innate need for both purpose and to be part of something larger than ourselves. Providing employees with a clearly defined mission statement helps to define their role in the larger organization. Thus, fulfilling both of these needs.

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        Now I’m not saying that a mission statement can overcome low pay and poor working conditions, but with everything else being equal, it can contribute to a happier and more productive workforce.

        To Hold Management Accountable

        By creating a mission statement, a company is publicly stating its highest values and goals for the world to see. By doing so, you are inviting both the public and your employees to to scrutinize how well the company lives up to its ideals.

        So if you state that you only provide the highest quality products, and then offer something less, it’s fair for both the public and the employees to question, and even call for a change in management.

        If management doesn’t take the mission statement seriously, no one else will either; and the legitimate authority that management rely’s on will be diminished.

        To Serve as an Example

        This is the opposite side of the coin from the previous statement. If the highest levels of management are seen taking the mission statement seriously and actively managing within the framework of the statement, that attitude filters down throughout the organization.

        After all, a good employee knows what’s important to their boss and will take the steps necessary to curry favor with them.

        Finally, use the company’s mission statement as a way to define roles within the company. You can do this by giving each division in the company a copy of the mission statement and challenge the head of each division to create a mission statement for their respective departments.

        Their individual mission statements should focus on how each department fits in and ultimately contributes to the success of the company’s overall mission statement. This serves as both a clarifying and a team building exercise for all parts of the organization.

        Final Thoughts

        Developing a mission statement is too often just an after-thought, especially for entrepreneurs. We tend to prioritize things that we perceive will give us the biggest “bang for our buck.”

        Somehow, taking the time and effort to sit down and think seriously about the what, whom, how and value of our business seems like a waste of time. After all, we got in the business to make money and become successful, isn’t that all we need to know?

        That mindset will probably get you started okay, but if you find yourself having any success at all, you’ll find that there really is such a thing as growing pains.

        By putting in the time and effort to create a mission statement, you are laying the groundwork that will give you a path to follow in your growth. And isn’t building long term success what we are really after?

        More Resources About Achieving Business Success

        Featured photo credit: Fab Lentz via unsplash.com

        Reference

        [1] Southwest Airlines: About Page
        [2] Fit Small Business: 10 Vision Statement Examples To Spark Your Imagination

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