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How To Break Free from Being the Go-To Guy at the Office

How To Break Free from Being the Go-To Guy at the Office

You are staring at your computer screen and you are stressed. Yet another day has passed and you haven’t really made any progress with your work assignments: instead, the whole day has gone by helping your colleagues. You’re known as the go-to guy in your office when it comes to all things IT-related, and although you love to help people out with their computer woes, this activity is starting to burn you out.

There is also a price to pay when it comes to your unofficial role: you help others at the expense of missing deadlines in your own assignments and projects. Because of this, your bosses and project managers have already started asking why you are unable to keep up with agreed-upon timelines.

The situation becomes unbearable: you want to help your colleagues, but at the same time, you’d like to take care of your work as well. Unfortunately, you have run out of ideas on how to solve the situation.

Open Doors, All Year Long

When looking more closely at your situation, it’s very easy to understand why you are feeling stressed and burned out: you’re a nice person and you want to help others, and you probably feel good about yourself when you have fixed issues for other people so they can continue with their work. People probably realize that they can get answers more quickly from you than by following official routes—by calling the IT support office of your company, for example. That’s likely another reason why they come to you.

Finally, your open door policy and unwillingness to say “no” is like an open invitation to others: You are kind to them, you do what they ask you to do, and you are always available.

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Do You Care What Others Think of You?

There is most likely a conflict deep inside you, as part of you wants to change the situation, but again, you are afraid to do it. You might be scared of what other people would think of you if you say “no” to their requests—you want to please others, not make them feel bad, making it difficult to say “no” to them.

Ultimately, this niceness is causing more harm than good to you as you end up having a hard time doing your own work on time.

You Need a Policy

To make things easier and to solve the situation,you need to set a policy that defines how these unofficial tasks are going to be handled in the right way: this policy will determine your general accessibility, how you will communicate with others and how others will communicate with you, as well as the official routes when dealing with IT problems.

To make the policy more powerful, you have to define it with your superior, and it has to be communicated clearly to your colleagues—only in that way will things will get better and you will finally be able to focus on your own tasks.

Be a go-to Guy, But Only When You Want to Be

To implement this policy, consider taking the following steps:

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1. Talk to your boss. It all starts by having a meeting with your boss.

Let him/her know that you are overworked because of being the go-to guy at the office and as a result, you can’t handle your own workload anymore. Make a decision to craft a special policy about this, which is communicated to your colleagues via e-mail or another means determined by your boss.

This policy sets the rules how you should be contacted with regard to those unofficial tasks.

2. Define the right way to communicate. Implement this part of the plan in two ways: electronically and physically.

The electronic part pertains to how other people contact you by e-mail and via instant messaging, and when you are expected to get back to them. It should also define how you will communicate with other people on the phone. The physical aspect defines how you will communicate with people who approach you directly at your office work space .

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In either of these cases, you can make it clear that you are only available during certain hours of the day for unofficial matters, but for the rest of the time you are focusing on your own work assignments. Be sure to make it clear that any question that’s not related to your work assignments is handled with lower priority, as you are busy with your own projects.

3. Isolate yourself physically. If you still get distracted by others, it’s time to take more drastic action and relocate yourself physically to another part of the office. For instance, if your office has any rooms free, you could start working in one of them and keep the door closed. If that doesn’t work, then you could make an arrangement where you work from home—this cuts physical contact with you to minimum.

If you have talked with your boss about your current workload (as in step 1), there should be fewer distractions than before and you should be able to work with a much better focus.

4. Ask people to follow official processes. You can ask people to follow official protocols when dealing with certain types of issues. For example, if the issues are specifically related to IT problems, then ask them to contact the official IT support people for sorting out those matters.

You can also ask your boss to remind your colleagues of this protocol as well: that the right way to get help is to use the official channels—even if it takes longer to fix the issue.

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Finally, if your colleagues are more willing to come to you than use the official channels, this should ring an alarm bell for your boss. Maybe the corporate policies are not as effective as they could be, and they should be changed as soon as possible.

5. Change roles. Finally, ask yourself if you are in the right position inside the company—should you be working for the IT department instead? If you are already doing well with people and you are knowledgeable about a specific topic, would you consider switching over to another role instead?

In Conclusion

There a lot of these go-to guys and girls in offices around the world who are kindly helping out their colleagues, causing their own workplace performance to suffer as a result. If this has been happening to you, discuss it with your boss as quickly as possible: with this single step, the whole issue could be resolved and you can focus on the work you are supposed to do.

(Also, please note that this post focused on IT related matters, but naturally you can apply these steps to other businesses and roles as well.)

Over to you: If you are a go-to person at your office, do you say “no” to people when they come to ask for help?

Featured photo credit:  Handsome guy looking down via Shutterstock

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Timo Kiander

Productivity Author and Founder of Productive Superdad

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Last Updated on October 13, 2020

How to Get Promoted When You Feel Stuck in Your Current Position

How to Get Promoted When You Feel Stuck in Your Current Position

Have you been stuck in the same position for too long and don’t really know how to get promoted and advance your career?

Feeling stuck could be caused by a variety of things:

  • Taking a job for the money
  • Staying with an employer that no longer aligns with your values
  • Realizing that you landed yourself in the wrong career
  • Not feeling valued or feeling underutilized
  • Taking a position without a full understanding of the role

There are many other reasons why you may be feeling this way, but let’s focus instead on learning what to do now in order to get unstuck and get promoted

One of the best ways to get promoted is by showing how you add value to your organization. Did you make money, save money, improve a process, or do some other amazing thing? How else might you demonstrate added value?

Let’s dive right in to how to get promoted when you feel stuck in your current position.

1. Be a Mentor

When I supervised students, I used to warm them — tongue in cheek, of course — about getting really good at their job.

“Be careful not to get too good at this, or you’ll never get to do anything else.”

This was my way of pestering them to take on additional challenges or think outside the box, but there is definitely some truth in doing something so well that your manager doesn’t trust anyone else to do it.

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This can get you stuck.

Jo Miller of Be Leaderly shares this insight on when your boss thinks you’re too valuable in your current job:

“Think back to a time when you really enjoyed your current role…You became known for doing your job so well that you built up some strong ‘personal brand’ equity, and people know you as the go-to-person for this particular job. That’s what we call ‘a good problem to have’: you did a really good job of building a positive perception about your suitability for the role, but you may have done ‘too’ good of a job!”[1]

With this in mind, how do you prove to your employer that you can add value by being promoted?

From Miller’s insight, she talks about building your personal brand and becoming known for doing a particular job well. So how can you link that work with a position or project that will earn you a promotion?

Consider leveraging your strengths and skills.

Let’s say that the project you do so well is hiring and training new entry-level employees. You have to post the job listing, read and review resumes, schedule interviews, make hiring decisions, and create the training schedules. These tasks require skills such as employee relations, onboarding, human resources software, performance management, teamwork, collaboration, customer service, and project management. That’s a serious amount of skills!

Are there any team members who can perform these skills? Try delegating and training some of your staff or colleagues to learn your job. There are a number of reasons why this is a good idea:

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  1. Cross-training helps in any situation in the event that there’s an extended illness and the main performer of a certain task is out for a while.
  2. As a mentor to a supervisee or colleague, you empower them to increase their job skills.
  3. You are already beginning to demonstrate that added value to your employer by encouraging your team or peers to learn your job and creating team players.

Now that you’ve trained others to do that work for which you have been so valued, you can see about re-requesting that promotion. Explain how you have saved the company money, encouraged employees to increase their skills, or reinvented that project of yours.

2. Work on Your Mindset

Another reason you may feel stuck in a position is explained through this quote:

“If you feel stuck at a job you used to love, it’s normally you—not the job—who needs to change. The position you got hired for is probably the exact same one you have now. But if you start to dread the work routine, you’re going to focus on the negatives.”[2]

In this situation, you should pursue a conversation with your supervisor and share your thoughts and feelings to help you learn how to get promoted. You can probably get some advice on how to rediscover the aspects of that job you enjoyed, and negotiate either some additional duties or a chance to move up.

Don’t express frustration. Express a desire for more.

Present your case and show your boss or supervisor that you want to be challenged, and you want to move up. You want more responsibility in order to continue moving the company forward. Focus on how you can do that with the skills you have and the positive mindset you’ve cultivated.

3. Improve Your Soft Skills

When was the last time you put focus and effort into upping your game with those soft skills? I’m talking about those seemingly intangible things that make you the experienced professional in your specific job skills[3].

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Use soft skills when learning how to get promoted.

    According to research, improving soft skills can boost productivity and retention 12 percent and deliver a 250 percent return on investment based on higher productivity and retention[4]. Those are only some of the benefits for both you and your employer when you want to learn how to get promoted.

    You can hone these skills and increase your chances of promotion into a leadership role by taking courses or seminars.

    Furthermore, you don’t necessarily need to request funding from your supervisor. There are dozens of online courses being presented by entrepreneurs and authors about these very subjects. Udemy and Creative Live both feature online courses at very reasonable prices. And some come with completion certificates for your portfolio!

    Another way to improve your soft skills is by connecting with an employee at your organization who has a position similar to the one you want.

    Express your desire to move up in the organization, and ask to shadow that person or see if you can sit in on some of their meetings. Offer to take that individual out for coffee and ask what their secret is! Take copious notes, and then immerse yourself in the learning.

    The key here is not to copy your new mentor. Rather, you want to observe, learn, and then adapt according to your strengths.

    4. Develop Your Strategy

    Do you even know specifically why you want to learn how to get promoted? Do you see a future at this company? Do you have a one-year, five-year, or ten-year plan for your career path? How often do you consider your “why” and insure that it aligns with your “what”?

    Sit down and make an old-fashioned pro and con list.

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    Write down every positive aspect of your current job and then every negative one. Which list is longer? Are there any themes present?

    Look at your lists and choose the most exciting pros and the most frustrating cons. Do those two pros make the cons worth it? If you can’t answer that question with a “yes,” then getting promoted at your current organization may not be what you really want[5].

    The two most important days in your life are the day you are born and the day you find out why. —Mark Twain

    Here are some questions to ask yourself:

    • Why do you do what you do?
    • What thrills you about your current job role or career?
    • What does a great day look like?
    • What does success look and feel like beyond the paycheck?
    • How do you want to feel about your impact on the world when you retire?

    Define success to get promoted

      These questions would be great to reflect on in a journal or with your supervisor in your next one-on-one meeting. Or, bring it up with one of your work friends over coffee.

      Final Thoughts

      After considering all of these points and doing your best to learn how to get promoted, what you might find is that being stuck is your choice. Then, you can set yourself on the path of moving up where you are, or moving on to something different.

      Because sometimes the real promotion is finding your life’s purpose.

      More Tips on How to Get Promoted

      Featured photo credit: Razvan Chisu via unsplash.com

      Reference

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