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How To Break Free from Being the Go-To Guy at the Office

How To Break Free from Being the Go-To Guy at the Office

You are staring at your computer screen and you are stressed. Yet another day has passed and you haven’t really made any progress with your work assignments: instead, the whole day has gone by helping your colleagues. You’re known as the go-to guy in your office when it comes to all things IT-related, and although you love to help people out with their computer woes, this activity is starting to burn you out.

There is also a price to pay when it comes to your unofficial role: you help others at the expense of missing deadlines in your own assignments and projects. Because of this, your bosses and project managers have already started asking why you are unable to keep up with agreed-upon timelines.

The situation becomes unbearable: you want to help your colleagues, but at the same time, you’d like to take care of your work as well. Unfortunately, you have run out of ideas on how to solve the situation.

Open Doors, All Year Long

When looking more closely at your situation, it’s very easy to understand why you are feeling stressed and burned out: you’re a nice person and you want to help others, and you probably feel good about yourself when you have fixed issues for other people so they can continue with their work. People probably realize that they can get answers more quickly from you than by following official routes—by calling the IT support office of your company, for example. That’s likely another reason why they come to you.

Finally, your open door policy and unwillingness to say “no” is like an open invitation to others: You are kind to them, you do what they ask you to do, and you are always available.

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Do You Care What Others Think of You?

There is most likely a conflict deep inside you, as part of you wants to change the situation, but again, you are afraid to do it. You might be scared of what other people would think of you if you say “no” to their requests—you want to please others, not make them feel bad, making it difficult to say “no” to them.

Ultimately, this niceness is causing more harm than good to you as you end up having a hard time doing your own work on time.

You Need a Policy

To make things easier and to solve the situation,you need to set a policy that defines how these unofficial tasks are going to be handled in the right way: this policy will determine your general accessibility, how you will communicate with others and how others will communicate with you, as well as the official routes when dealing with IT problems.

To make the policy more powerful, you have to define it with your superior, and it has to be communicated clearly to your colleagues—only in that way will things will get better and you will finally be able to focus on your own tasks.

Be a go-to Guy, But Only When You Want to Be

To implement this policy, consider taking the following steps:

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1. Talk to your boss. It all starts by having a meeting with your boss.

Let him/her know that you are overworked because of being the go-to guy at the office and as a result, you can’t handle your own workload anymore. Make a decision to craft a special policy about this, which is communicated to your colleagues via e-mail or another means determined by your boss.

This policy sets the rules how you should be contacted with regard to those unofficial tasks.

2. Define the right way to communicate. Implement this part of the plan in two ways: electronically and physically.

The electronic part pertains to how other people contact you by e-mail and via instant messaging, and when you are expected to get back to them. It should also define how you will communicate with other people on the phone. The physical aspect defines how you will communicate with people who approach you directly at your office work space .

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In either of these cases, you can make it clear that you are only available during certain hours of the day for unofficial matters, but for the rest of the time you are focusing on your own work assignments. Be sure to make it clear that any question that’s not related to your work assignments is handled with lower priority, as you are busy with your own projects.

3. Isolate yourself physically. If you still get distracted by others, it’s time to take more drastic action and relocate yourself physically to another part of the office. For instance, if your office has any rooms free, you could start working in one of them and keep the door closed. If that doesn’t work, then you could make an arrangement where you work from home—this cuts physical contact with you to minimum.

If you have talked with your boss about your current workload (as in step 1), there should be fewer distractions than before and you should be able to work with a much better focus.

4. Ask people to follow official processes. You can ask people to follow official protocols when dealing with certain types of issues. For example, if the issues are specifically related to IT problems, then ask them to contact the official IT support people for sorting out those matters.

You can also ask your boss to remind your colleagues of this protocol as well: that the right way to get help is to use the official channels—even if it takes longer to fix the issue.

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Finally, if your colleagues are more willing to come to you than use the official channels, this should ring an alarm bell for your boss. Maybe the corporate policies are not as effective as they could be, and they should be changed as soon as possible.

5. Change roles. Finally, ask yourself if you are in the right position inside the company—should you be working for the IT department instead? If you are already doing well with people and you are knowledgeable about a specific topic, would you consider switching over to another role instead?

In Conclusion

There a lot of these go-to guys and girls in offices around the world who are kindly helping out their colleagues, causing their own workplace performance to suffer as a result. If this has been happening to you, discuss it with your boss as quickly as possible: with this single step, the whole issue could be resolved and you can focus on the work you are supposed to do.

(Also, please note that this post focused on IT related matters, but naturally you can apply these steps to other businesses and roles as well.)

Over to you: If you are a go-to person at your office, do you say “no” to people when they come to ask for help?

Featured photo credit:  Handsome guy looking down via Shutterstock

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Timo Kiander

Productivity Author and Founder of Productive Superdad

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Published on January 28, 2020

How to Ace an Interview: Nailing the 10 Most Tricky Questions

How to Ace an Interview: Nailing the 10 Most Tricky Questions

As someone who has been in recruiting for over 10 years I can tell you the interview is vitally important to getting that new job you really want. During the interview process, there will most likely be at least 2 interviews, a phone interview and an in person interview. Both are important.

Companies can of course have different interviewing processes but in general, there is at least one phone interview, also known as a phone screen, and a live, in-person interview. The in-person interview can be with one person or it might be with a variety of people. While they are both important, the live interview is typically the one that will make or break you as a candidate for the position you are interviewing for.

Many of the interview questions we will review here will more likely come up during the live interview. But it’s a good idea to be prepared for them on the phone interview as well.

To illustrate how important the live interview is, I’ll tell you about my search that happened a year ago. I’d decided it was time to move on from the role I’d been in for a little over 6 years. As I started researching and looking for a new opportunity, I began down the path with 2 companies. With the one I landed with, I’d had 3 separate phone screens, each one an hour long. They must have thought they went well because I was asked to fly to the city where the corporate office is at and do an in-person interview. — with 8 people.

Yeah, it was a long day. The good news is I rocked the interviews across the board. I flew home that evening and the following day, I received a call with the job offer. That was less than 24 hours after I’d had the in person interview. This is how important the live interview is.

So how to ace an interview? We can dive right in to helping you nail the 10 most tricky interview questions:

1. What’s Your Biggest Weakness?

This is a personal favorite of mine. The primary reason for this question is not to actually find out what your biggest weakness is. Unless of course, you say something like “showing up to work on a regular basis,” then it’s probably going to get you kicked out of consideration for the role.

The main reason for someone asking you this question is to see if you are self-aware. That is if you know your weaknesses and are smart enough to account for them.

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The smart play here is to answer in a modest way. You want to be able to show that your biggest weakness actually has an upside. For instance, I usually say that mine is impatience. Which is true, I like to get things done. But what I ensure what I point out is that even though I am impatient, it’s because I like to crank and get a lot of work done.

2. Why Do You Want to Work Here?

Interestingly enough, a lot of people don’t have an answer to this question. It’s designed to find out if you’ve actually done research on the company and if you are excited about this position.

When I ask this question, many people have told me something like “because it looks like a good opportunity”. I mean, can you be any more generic?

The key to answering this is to show you’ve done research on the company and that you are enthusiastic about the actual position. Companies want people that are excited to work there, not just someone that shows up for a paycheck.

3. Where Do You See Yourself in 5 Years?

Employers are asking you this question to see if you have somewhat of a plan for your career. It doesn’t have to be completely mapped out in a step by step manner but, a general overall plan is good to see. It means you are goal oriented and are working towards something.

Don’t worry about answering in a way that states you are planning on sticking with the company until you retire. Rather, focus more on how it’s important to you to continue to learn and get better and better at what you do. Companies like to hire self-motivated people.

4. Tell Me About a Time You Messed Up

Or tell me about a time something didn’t work out the way you planned. Similar in concept. The key here is to show that you take accountability for your actions and how you react to things going wrong.

Companies like to see that you are willing to accept responsibility for the things you oversee and own up when you are wrong. People that always find a way to blame their missteps on other people or circumstances typically don’t make good team mates.

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The other component here is things don’t always go as planned, how good are you at adapting and thinking on your feet.

5. Why Are You Looking to Leave Your Current Job?

This may seem like a place to launch into all the things you don’t like about your current job. Or to talk about what a terrible person your boss is. Don’t do it. That’s the path you do not want to go down. And that’s really what this question tends to prod out of many people.

If I am interviewing you and ask this question and you tell me all the ways your boss doesn’t appreciate you and your company has terrible leadership, I’m thinking what you’re going to be saying about me in a year when you are interviewing somewhere else.

Make sure you are framing your answer in a way that doesn’t shed bad light on your current or most recent employer. You want to focus on things like you’ve enjoyed working for the company but your growth options are limited there so you are exploring outside opportunities.

6. How Would Your Current Manager Describe You?

This question gives you the opportunity to show off your strengths and what your boss appreciates about what you bring to the table. You want to focus on the positive traits that your boss likes and how it helps you in your role.

What you do not want to do is sprinkle in the things your boss doesn’t think as highly of. Don’t say something like my boss would describe me as a focused worker, at least on the days I make it into the office.

7. Tell Me About a Time You Overcame an Obstacle

Another one of my favorite questions. Interviewers ask this question to see if you are able to deal with roadblocks.

Things don’t always go smoothly, so having people on the team who are able to solve problems has huge upside.

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Being able to overcome obstacles is a great trait to have. Make sure you have a few stories about how something didn’t go as planned that caused a challenge and how you were involved in solving the problem. It’s a way of turning a bad situation into a good one.

8. Why Should We Hire You?

If you are at the point of a live interview, you should be highly interested in the position.

By this point, you should have a pretty clear picture of what the role is and how your skills and experience will help you succeed. The reason this question is being asked is to see if you are the right candidate for this role.

This gives you a great opportunity to tell your interviewer how your expertise will positively impact the role. Right now, you are in the spotlight to clearly show that your experience is the perfect fit for the position and why. Shine on!

9. What’s Your Greatest Achievement?

Employers tend to ask this question to gain an understanding of what your big wins were. What are the really impactful things that have happened during your career and how you were the reason why they happened.

This is another great opportunity for you to toot your own horn. What you want to be conscious of is how you tell the story about your biggest achievement. You want to make sure you say why it was such a big achievement.

If possible, it’s always good to include your team as part of the big win. Employers love to hire people who can make things happen but, it’s also important they understand the importance of team work.

10. Do You Have Any Questions for Me?

You might be asking yourself why this is a tricky question. Honestly, it’s not a tricky question if you are prepared for it.

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What the interviewer is looking for here is how interested and excited you are for the position. You’d be surprised at how many people answer this question with a blank stare or have no questions prepared.

Again, if you are at a live interview, you should be highly interested in a position and the company. You will convey how interested you are in the opportunity with some well thought out questions to ask.

You don’t want to just ask one question like “How often is payday”? Have at least 4 to 5 questions prepared but don’t overwhelm your interviewer with dozens and dozens of questions. Show that you’ve given some serious thought to this position by coming prepared with solid questions to ask.

The Bottom Line

There you go, insight to nailing the 10 most tricky questions during the interview process. There are, of course, many other questions you might get asked during the interview process but, these tend to be the ones that trip most people up.

Remember to take your time and thoroughly prepare for the interview. You don’t have to memorize your answers or anything but having a good idea of how you’d answer these questions will help you ace the next interview.

Here’s to being career advancement ready!

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Featured photo credit: Romain V via unsplash.com

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