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9 Common Misconceptions About Gen-Y Employees

9 Common Misconceptions About Gen-Y Employees

Gen-Y employees are entering the workforce at astounding rates. Many of them are looking for a full-time job or simply for the perfect internship opportunity to boost their resume and embark on the journey towards a fulfilling career. However, some employers have found this group difficult to deal with due to generational gaps and miscommunication.

Generation-Y

    No one likes to see the way they are used to dealing with the workplace change so suddenly but as millennials begin to enter part of your workforce, you must realize that if you wish to remain competitive and productive, you must keep an open mind, be willing to make some changes, and clear up these common misconceptions:

    1. They are only interested in making money.

    While it is true Gen-Y employees are coming out of school with $1 trillion in student debt, money is not their highest motivating factor. Millennials have chosen their field of study hoping to gain a career. While money is a good incentive, chances are your Gen-Y employee is hoping to learn and grow from the opportunity you are giving him or her.

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    2. They are difficult to train.

    Many employers make the mistake of thinking Gen-Y employees are inexperienced or need to be walked through step-by-step. They don’t want you to teach them how to do their job step-by-step. Most millennials value the joys of learning from experience. They’d rather have someone they can go to with their questions than a micro-manager holding their hand.

    3. They switch jobs often because they become bored easily.

    Yes, it is true on average Gen-Y employees are switching jobs every two years. However, this isn’t because they are bored or can’t find a place to settle. Keep in mind millennials grew up with tools, such as the internet, and many more opportunities to travel abroad than past generations. Gen-Y have a thirst for life, a need to experience new things and they hope to do so while they are young. (No, it’s just that they want to try more things while they still can)

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      4. They have no respect for leaders in the workplace.

      Gen-Y did not grow up with parents who demanded to be respected. The idea that one should automatically respect superiors is alien to most Gen-Y employees. They don’t want to just mindlessly follow someone because they are told to. Instead, Gen-Y employees want to know they can trust their authority. They want to feel the person they are under is capable, hard working, and deserves his or her position. You can’t demand deeply-rooted respect from a Gen-Y employee; it’s something you must earn.

      5. They will not accept constructive criticism.

      It’s not that millennials can’t take yearly or monthly reviews. Most of them prefer to have praise be given on the spot, or corrections being made on the spot. They cannot fix something they are doing wrong if you do not tell them, and they hope you don’t wait until the year-end review to break the news.

      6. They are self-centered.

      Gen-Y were raised by a set of doting parents and were taught about self-awareness and the joys of being an individual. Yes, they may be looking out for themselves much of the time but who isn’t? Gen-Y employees are simply bolder about it. Many of the possible missteps that can arise are easily solved through ample communication.

      7. They refuse to follow directions.

      You’ve told your Gen-Y employee how to do something and he or she went off and did it their own way AND the wrong way. Your Gen-Y employees are used to having a vast array of options at their fingertips. They’ve been taught there’s an infinite amount of ways to get from point A to point B. While you are not to relinquish all structure and control, some flexibility and compromise is in order. Your Gen-Y employees will be more productive and serve you better if you allow them to put an individual spin on the tasks at hand.

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        8. They want too many commodities in the workplace.

        Gen-Y employees have grown up in an environment that took lessons from the past. Their college education includes lessons on how to work more productively and that doesn’t always translate to working harder. It’s not that they expect you to provide them with a live-in mattress, but rather that they understand the downside of a 9 to 5 day. They know the loss of yield and damage to the environment that comes with commuting, or the loss of productivity that comes from separating employees with dimly-lit cubicles. It is said that by 2025, more than 75% of the workforce will be composed of millennials, this means workplaces will have to evolve into friendlier, greener, and more productive spaces that take into account both the psychological and physical well-being of their human resources.

        9. They cannot be trusted to stay off social media.

        In a survey conducted by Cisco, 56% of millennials said that if a company bans social media, they wouldn’t work there. Increasing productivity by banning small leisurely activities and communication devices immediately lets your workers know you don’t trust them. Compared to past generations, millennials have enjoyed higher levels of freedom in all aspects of life, so banning social media, is the equivalent of prohibiting a telephone call. Being in the work environment comes with surveillance already, and delivering results is as important to millennials as it is to other employees. Make your gen-Y employee feel like he or she cannot be trusted and their productivity will reflect it.

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          As a Millennial leadership speaker, I have found the most common misconceptions of Gen-Y come from the lack of communication in a multi-generational workplace. These hurdles can be overcome by holding multi-generational training with your workforce. Help them communicate with each other using terms that everyone can understand. By learning each others’ perspective, there will be less conflict in the workplace as teams will become stronger through communication.

          What are some problems that you are seeing with Millennials or Gen-Y coming into the workplace?

          Featured photo credit: flickr via flickr.com

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          Joel Goldstein

          Entrepeneur

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          Published on March 20, 2019

          How to Write a Powerful Mission Statement for Your Business

          How to Write a Powerful Mission Statement for Your Business

          Have you ever felt lost in the minutia of your job?

          As a business owner, I can relate to getting bogged down in the day to day operations of my business. Things like inventory, payroll, scheduling, purchasing and employee management take up the bulk of my day.

          While these things are important and need to get done, focusing too much on the details can make you lose sight of the big picture. This is why having a good mission statement comes in handy.

          What is a Mission Statement?

          Put simply, a mission statement is an internal document that provides a clear purpose for the organization. It provides a common reference point for everyone in the organization to start from.

          In other words, after reading your company’s mission statement, managers and employees should be able to answer the question “What are company’s main objectives?” For example, Southwest Airlines mission statement reads:[1]

          “Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.”

          In this single statement, Southwest conveys the company’s goals of providing the highest level of customer service as well as providing a good working environment for their employees.

          Mission Statement VS. Vision Statement

          While the mission and vision statements are related, there are subtle but distinct differences the you should be aware of.

          First of all, a mission statement is designed primarily as an internal company document. It provides clarity and direction for managers and employees.

          While there’s nothing wrong with sharing your company’s mission statement with the outside world, its intended audience is within the company.

          While a mission statement provides a general framework for the organization, the vision statement is usually a more inspirational statement designed to motivate employees and inspire customers. Going back to Southwest Airlines, their vision statement reads:[2]

          “To become the world’s most loved, most flown, and most profitable airline.”

          This statement inspires good feeling from the customer while motivating the employees to achieve that vision.

          What Does a Good Mission Statement Look Like?

          When coming up with a mission statement, it’s important to take your time and do it right. Too often, people (especially entrepreneurs) just write down the first thing that comes to mind and they end up with worthless or (worse yet) a generic mission statement that is utterly useless.

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          Remember, a mission statement should provide a common framework for everyone in your organization.

          When writing a mission statement, you should always try to incorporate the following;

          • What we do?
          • How we do it?
          • Whom do we do it for?
          • What value are we bringing?

          Now, you can see how tempting it is to just come up with something generic that ticks off those four boxes. Something like “We provide the best widgets available online for the consumer.”

          After all, that did check off all the boxes:

          What we do? Provide widgets.

          How we do it? Online.

          Who do we do it for? The consumer.

          What value we bring? The best widgets.

          The problem with this mission statement is that it could apply to any number of companies producing the same widget. There is nothing to distinguish your company or its widgets from any of your competitors widgets.

          Compare that mission statement to this one:

          “We provide the highest quality widgets directly to the consumer at an affordable price backed up with a 100% satisfaction guarantee. If our clients aren’t 100% satisfied, we’ll make it right.”

          What’s the difference?

          Both mission statements answer all the same questions of what, how, whom and value. But in the second statement, they are differentiating their company from all other competitors by answering the question “what makes us unique”.

          Another way to read that is, “Why you should buy from us.” In this example, it’s because our widgets are of the highest quality and we stand behind them 100%.

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          You might have noticed the statement didn’t say that we sell widgets at the lowest possible price. That’s because we are emphasizing quality and satisfaction over price.

          A different company’s mission statement may emphasize selling widgets at the lowest possible price with little to no mention of a guarantee.

          Hallmarks of a Good Mission Statement

          1. Keep It Brief

          Your mission statement should be no longer than three sentences. This is not your company’s magnum opus.

          You should be able to distill the what, how, who and why questions into a succinct message.

          2. Have a Purpose

          A company’s missions statement should include the reason it even exists.

          Make clear exactly what the company does with statements like “We strive to provide our customers with …….”

          3. Include a “How”

          Take this as an opportunity to differentiate your company from its competitors.

          How do you provide a product or service that’s different or better than how your competitor provides it?

          4. Talk About the Value You Bring to the Table

          This is where you can really set yourself apart from the competition. This is the “why” customers should buy from you.

          Do you offer the lowest prices? Fastest delivery? Exceptional customer service? Whatever it is that sets you apart and gives your particular products, services or company an advantage talk about it in the mission statement.

          5. Make Sure It’s Plausible

          It’s okay to shoot for the stars just to settle for the moon, but not in a mission statement.

          Being overly ambitious will only set you and your employees up for failure, hurt morale and make you lose credibility. You will also scare away potential investors if they think that you are not being realistic in your mission statement.

          6. Make It Unique and Distinctive

          Imagine if someone who knew nothing about your business walked in and saw how it was operating, then they read your mission statement. Would they be able to recognize that mission statement was attached to that business? If not re-work it.

          7. Think Long Term

          A mission statement should be narrow enough so that it provides a common framework for the existing business, but open enough to allow for longer term goals. It should be able to grow as the business grows.

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          8. Get Feedback

          This is very important, especially from managers and employees.

          Getting their input can clarify how they currently see the company and their role within the organization. It’s also a good way to get people “on-board,” as studies show that people are more likely to go along with an idea if they feel included in the decision making process beforehand.

          9. Review Often and Revise as Necessary

          You should review the missions statement often for two reasons.

          First, as a reminder of what the essence of the company is. It’s easy to forget when you are in the day to day grind of the business.

          And two, to make sure that the mission statement is still relevant. Things change, and not everything can be anticipated at the time a mission statement was written.

          For example, if a mission statement was written before the advent of the internet, a company that use to sell things door to door now probably has a website that people order from. You should always update the mission statement to reflect these changes.

          The Value of Mission Statements: Why Go Through All of These in the First Place?

          It may seem like a lot of work just for a few sentences that describe a company, but the value of a well written mission statement should not be discounted.

          First of all, if you are an entrepreneur, crystallizing the what, how, whom and value questions will keep you focused on the core business and its values.

          If you are a manager or other employee, knowing the company’s basic tenants will help inform your interactions with both customers and colleagues alike.

          Strategic Planning

          A relevant mission statement acts as a framework for strategic planning. It provides guidance and parameters for making strategic decisions for the future of the company.

          Measuring Performance

          By having the company’s mission in a concrete form, it also allows for an objective measurement of how well the organization is meeting its stated goals at any one time.

          Management can identify strengths and weaknesses in the organization based on the criteria set forth in the mission statement and make decisions accordingly.

          Solidifying the Company’s Goals and Values for Employees

          Part of a well run organization is nurturing happy and productive employees.

          As humans, we all have an innate need for both purpose and to be part of something larger than ourselves. Providing employees with a clearly defined mission statement helps to define their role in the larger organization. Thus, fulfilling both of these needs.

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          Now I’m not saying that a mission statement can overcome low pay and poor working conditions, but with everything else being equal, it can contribute to a happier and more productive workforce.

          To Hold Management Accountable

          By creating a mission statement, a company is publicly stating its highest values and goals for the world to see. By doing so, you are inviting both the public and your employees to to scrutinize how well the company lives up to its ideals.

          So if you state that you only provide the highest quality products, and then offer something less, it’s fair for both the public and the employees to question, and even call for a change in management.

          If management doesn’t take the mission statement seriously, no one else will either; and the legitimate authority that management rely’s on will be diminished.

          To Serve as an Example

          This is the opposite side of the coin from the previous statement. If the highest levels of management are seen taking the mission statement seriously and actively managing within the framework of the statement, that attitude filters down throughout the organization.

          After all, a good employee knows what’s important to their boss and will take the steps necessary to curry favor with them.

          Finally, use the company’s mission statement as a way to define roles within the company. You can do this by giving each division in the company a copy of the mission statement and challenge the head of each division to create a mission statement for their respective departments.

          Their individual mission statements should focus on how each department fits in and ultimately contributes to the success of the company’s overall mission statement. This serves as both a clarifying and a team building exercise for all parts of the organization.

          Final Thoughts

          Developing a mission statement is too often just an after-thought, especially for entrepreneurs. We tend to prioritize things that we perceive will give us the biggest “bang for our buck.”

          Somehow, taking the time and effort to sit down and think seriously about the what, whom, how and value of our business seems like a waste of time. After all, we got in the business to make money and become successful, isn’t that all we need to know?

          That mindset will probably get you started okay, but if you find yourself having any success at all, you’ll find that there really is such a thing as growing pains.

          By putting in the time and effort to create a mission statement, you are laying the groundwork that will give you a path to follow in your growth. And isn’t building long term success what we are really after?

          More Resources About Achieving Business Success

          Featured photo credit: Fab Lentz via unsplash.com

          Reference

          [1] Southwest Airlines: About Page
          [2] Fit Small Business: 10 Vision Statement Examples To Spark Your Imagination

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