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8 Phone Interview Tips You Need To Know To Get That Dream Job

8 Phone Interview Tips You Need To Know To Get That Dream Job

Did you know that you are now quite likely to be asked to take a phone interview before you actually get a face-to-face one? This is happening with more regularity in order to save time and speed up the short list processing. So, how do you come across on the phone? Here are 7 tips to help you get that dream job.

In a way, this initial step makes life easier for you. You do not have to worry yet about your appearance or whether or not you are having a bad hair day! You do not have to fret about body language, how you shake hands and the complex eye contact techniques.

The bad news is, of course, that speaking on the phone (unless they are using video/ Skype), means that your verbal communication skills move into pole position. Your tone of voice, speed of delivery and your diction all begin to take on stellar importance. It should be no surprise to learn that many big companies are using the phone interview especially for jobs where verbal communication abilities and telephone skills are extremely important.

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1. Prepare for the interview.

“You never get a second chance to make a first impression.” –Anonymous

You will be given a day and a time for the interview. Make sure that you will have a private space at that time and that no one else is going to be on the phone! This is fairly obvious, but guard your private space and the phone here like a watchdog.

Your own preparation for the interview is already done. Here is your checklist; these should all be ticked off before the phone rings.  Some companies use a nasty technique in calling before the actual time to get an idea of how organized you are, so be prepared!

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  • Know all about the company, their profile, competition and future expansion projects. This is often referred to as commercial awareness. One survey in the UK conducted by the Confederation of British Industry (CBI) found that over a third of employers were dissatisfied with the commercial awareness of graduates.
  • Keep your resume and the job description near you. Have a pen and paper for any notes or questions you want to write down at the last minute or during the interview.
  • Open the company’s website on your desktop so that you can refer to facts and figures easily.
  • Have a list of achievements ready. These should cover a problem you had to face, your decision to take action, how you solved it, and what was the result. These should be be short and sweet and have a beginning, middle, and end. They should be prepared carefully beforehand and match the responsibilities in the job description.
  • Prepare a list of questions about the company and the position because they will always ask you. Companies use these questions to assess the candidates as to their preparation and suitability for the job.

2. Sitting or standing?

Choose which one feels more comfortable for you. If you are standing, it is easier to practice deep breathing when you are nervous. Sitting may also give you more writing space. Make sure that all your papers are on hand and that there is no other clutter around.

3. Smile.

It sounds a bit crazy but when you smile, your voice is going to change and you will come across as friendly, poised and confident. Of course, you will not be able to do this all through the interview, but it is very important at the beginning.

4. Keep water handy.

There is nothing worse than a dry mouth which will affect your diction. Keep a glass of water handy, just in case.

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5. Time yourself.

Practice how you would answer typical questions on your strengths and weaknesses and also that awful question about where you see yourself in ten years’ time. The secret here is to limit your answer to each question to about one minute. At the end of that time, ask the interviewer if they would like more details. This is much better than going on and on. The interviewer will have a lot of questions to ask.

6. How confident are you on the phone?

Maybe you use the phone a lot in your present job and you may have honed your persuasion and communication skills to a high degree. If so, then you will sail through a phone interview. But if you are not so experienced or confident, then my advice is:

  • Record yourself doing a mock interview. Ask a friend to be the interviewer.
  • Listen to the recording and notice if you went on for too long on any particular question.
  • Notice how and when you hesitated. Also, ask yourself why you did so.
  • Watch out for repeated use of words like “OK,” “sure,” and “I know.”
  • Ask your friend to give an honest opinion on the clarity of your diction. Don’t worry about your accent. Concentrate on how clearly you speak. Also check your speed so that you are not speaking too fast. That can give a negative impression and come across as glib.

7. Give the phone interview top priority.

You would be amazed at the number of people who try to multitask when on a phone interview. This could be another call on your cell phone or an incoming email. Any distraction on your part could mean that you miss a point in the interviewer’s question, and that could make the difference between getting a face-to-face interview or a polite thank you note for your time.

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8. Some companies try calling without an appointment.

This can happen if you have applied to lots of companies. When it does happen, it can really throw you. Keep calm and ask if you can call back. If they agree, this gives you invaluable time to research the company and become familiar with their brand, profile and statistics.

Have you anything to tell us about your phone interview?  If so, let us know in the comments below. 

Featured photo credit: Peter on the phone for an interview/Sipris Swan via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Published on November 12, 2020

5 Signs You Work in a Toxic Environment (And What To Do)

5 Signs You Work in a Toxic Environment (And What To Do)

What’s the most draining, miserable job you’ve ever had? Maybe you had a supervisor with unrealistic demands about your work output and schedule. Or perhaps, you worked under a bullying boss who frequently lost his temper with you and your colleagues, creating a toxic work environment.

Chances are, though, your terrible job experience was more all-encompassing than a negative experience with just one person. That’s because, in general, toxicity at work breeds an entire culture. Research shows abusive behavior by leaders can and often quickly spread through an entire organization.[1]

Unfortunately, working in a toxic environment doesn’t just make it miserable to show up to the office (or a Zoom meeting). This type of culture can have lasting negative effects, taking a toll on mental and physical health and even affecting workers’ personal lives and relationships.[2]

While it’s often all-encompassing, toxic culture isn’t always as blatant or clear-cut as abuse. Some of the evidence is more subtle—but it still warrants concern and action.

Have a feeling that your workplace is a toxic environment? Here are 5 surefire signs to look for.

1. People Often Say (or Imply) “That’s Not My Job”

When I first launched my company, I had a very small team. And back then, we all wore a lot of hats, simply because we had to. My colleagues and I worked tirelessly together to build, troubleshoot, and market our product, and nobody complained (at least most of the time).

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Because we were all in it together, with the same shared vision in mind, cooperation mattered so much more than job titles. Unfortunately, it’s not always that way.

In some workplaces, people adhere to their job descriptions to a fault:

  • Need help with an accounting problem? Sorry, that’s not my job.
  • Oh, you spilled your coffee in the break room? Too bad, I’m working.
  • Can’t figure out the new software? Ask IT.

While everyone has their own skillset—and time is often at a premium—cooperation is important in any workplace. An “it’s not my job” attitude is a sign of a toxic environment because it’s inherently selfish. It implies “I only care about me and what I have to get done” and that people aren’t concerned about the collective good or overall vision.[3] That type of perspective is not only bound to drain individual relationships; it also drains overall morale and productivity.

2. There’s a Lack of Diversity

Diversity is a vital part of a healthy work environment. We need the opinions and ideas of people who don’t see the world like us to move ahead. So, when leaders don’t prioritize diversity—or worse, they actively avoid it—I’m always suspicious about their character and values.

Limiting your workforce to one type of person is bound to prevent organizations from growing healthily. But even if your work environment is diverse in general, the management might prevent diverse individuals from rising to leadership positions, which only misses the point of having a diverse work environment in the first place.

Look around you. Who’s in leadership at your company? Who gets promotions and rewards most often? If the same type of people gets ahead while other individuals consistently get left behind, you might be working in a toxic environment.

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However it manifests in your workplace, keep in mind that a lack of diversity is a tell-tale sign that “bias is rampant and the wrong things are valued.”[4]

3. Feedback Isn’t Allowed

Just as individual growth hinges on being open to criticism, an organization’s well-being depends on workers’ ability to air their concerns and ideas. If management actively stifles feedback from employees, you’re probably working in a toxic environment.

But that definitely doesn’t mean nobody will air their feelings. One of the telltale signs of toxic leadership is when employees vent on the sidelines, out of management’s earshot. When I worked in a toxic environment, coworkers would often complain about higher-ups and company policies during work in private chats or after work hours.

It’s normal to get frustrated at work. That’s just a part of having a job. What isn’t normal is when dissent isn’t a part of or discouraged in the workplace. A workplace culture that suppresses constructive feedback will not be successful in the long run. It’s a sign that leadership isn’t open to new ideas, and that they’re more concerned about their own well-being than the health of the organization as a whole.

4. Quantifiable Measures Take Priority

Sales numbers, timelines, bottom lines—these metrics are, of course, important signs of how things are going in any business. But great leaders know that true success isn’t always measurable or quantifiable. More meaningful factors like workplace satisfaction, teamwork, and personal growth all contribute to and sustain these metrics.

Numbers don’t always tell the whole story, and they shouldn’t be the only concern. Measure-taking should always take a backseat to meaning-making—working together to contribute to a vision that improves people’s lives. If your workplace zones in on quantifiable measures of success, it’s probably not prioritizing what truly matters. And it’s probably also instilling a fear of failure among employees, which paralyzes employees instead of motivating them.

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5. The Policies and Rules Are Inconsistent

Every organization has its own set of unique policies and procedures. But often, unhealthy workplaces have inconsistent, unspoken “rules” that apply differently to different people. When one person gets in trouble for the same type of behavior that promotes another person, workers will feel like management plays favorites—which isn’t just unethical but also a quick way to drain morale and fuel tension in the office.[5] It only shows how incompetent the leadership is and indicates a toxic workplace.

For example, maybe there’s no “set” rule about work hours, but your manager expects certain people or departments to show up at 8 am while other individuals tend to roll in at 9 or 10 am with no real consequences. If that’s the case, then it’s likely that your organization’s leadership is more concerned with controlling people and exerting power rather than the overall good of their employees.

How to Deal With a Toxic Work Environment

The first thing to know if you’re stuck in a toxic work environment is that you’re not stuck. While it’s ultimately the company’s responsibility to make positive changes that prevent harmful actions to employees, you also have an opportunity to speak up about your concerns—or, if necessary, depart the role altogether.

If you suspect that you’re working in a toxic environment, think about how you can advocate for yourself. Start by raising your grievances about the culture in an appropriate setting, like a scheduled, one-on-one meeting with your supervisor.

Can’t imagine sitting down with your supervisor to air those problems on your own? Form some solidarity with like-minded colleagues. Approaching management might feel less overwhelming when you have a “team” who shares your views.

It doesn’t have to be an overtly confrontational discussion. Do your best to frame your concerns in a positive way by sharing with your supervisor that you want to be more productive at work, but certain problems sometimes get in the way.

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Final Thoughts

If your supervisor truly cares about the well-being of the organization, they will take your concerns seriously and actively take part in changing the toxic work environment into something more conducive to productivity.

If not, then it might be time to consider the cost of the job on your well-being and personal life. Is it worth staying just for your resume’s sake? Or could you consider a “bridge” job that allows you to exhale for a bit, even if it doesn’t “move you ahead” the way you planned?

It might not be the ideal situation, but your mental health and well-being are too important to ignore. And when you have the opportunity to refuel, you’ll be a far more valuable asset at whatever amazing job you land next.

More Tips on Dealing With a Toxic Work Environment

Featured photo credit: Campaign Creators via unsplash.com

Reference

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