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8 Phone Interview Tips You Need To Know To Get That Dream Job

8 Phone Interview Tips You Need To Know To Get That Dream Job

Did you know that you are now quite likely to be asked to take a phone interview before you actually get a face-to-face one? This is happening with more regularity in order to save time and speed up the short list processing. So, how do you come across on the phone? Here are 7 tips to help you get that dream job.

In a way, this initial step makes life easier for you. You do not have to worry yet about your appearance or whether or not you are having a bad hair day! You do not have to fret about body language, how you shake hands and the complex eye contact techniques.

The bad news is, of course, that speaking on the phone (unless they are using video/ Skype), means that your verbal communication skills move into pole position. Your tone of voice, speed of delivery and your diction all begin to take on stellar importance. It should be no surprise to learn that many big companies are using the phone interview especially for jobs where verbal communication abilities and telephone skills are extremely important.

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1. Prepare for the interview.

“You never get a second chance to make a first impression.” –Anonymous

You will be given a day and a time for the interview. Make sure that you will have a private space at that time and that no one else is going to be on the phone! This is fairly obvious, but guard your private space and the phone here like a watchdog.

Your own preparation for the interview is already done. Here is your checklist; these should all be ticked off before the phone rings.  Some companies use a nasty technique in calling before the actual time to get an idea of how organized you are, so be prepared!

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  • Know all about the company, their profile, competition and future expansion projects. This is often referred to as commercial awareness. One survey in the UK conducted by the Confederation of British Industry (CBI) found that over a third of employers were dissatisfied with the commercial awareness of graduates.
  • Keep your resume and the job description near you. Have a pen and paper for any notes or questions you want to write down at the last minute or during the interview.
  • Open the company’s website on your desktop so that you can refer to facts and figures easily.
  • Have a list of achievements ready. These should cover a problem you had to face, your decision to take action, how you solved it, and what was the result. These should be be short and sweet and have a beginning, middle, and end. They should be prepared carefully beforehand and match the responsibilities in the job description.
  • Prepare a list of questions about the company and the position because they will always ask you. Companies use these questions to assess the candidates as to their preparation and suitability for the job.

2. Sitting or standing?

Choose which one feels more comfortable for you. If you are standing, it is easier to practice deep breathing when you are nervous. Sitting may also give you more writing space. Make sure that all your papers are on hand and that there is no other clutter around.

3. Smile.

It sounds a bit crazy but when you smile, your voice is going to change and you will come across as friendly, poised and confident. Of course, you will not be able to do this all through the interview, but it is very important at the beginning.

4. Keep water handy.

There is nothing worse than a dry mouth which will affect your diction. Keep a glass of water handy, just in case.

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5. Time yourself.

Practice how you would answer typical questions on your strengths and weaknesses and also that awful question about where you see yourself in ten years’ time. The secret here is to limit your answer to each question to about one minute. At the end of that time, ask the interviewer if they would like more details. This is much better than going on and on. The interviewer will have a lot of questions to ask.

6. How confident are you on the phone?

Maybe you use the phone a lot in your present job and you may have honed your persuasion and communication skills to a high degree. If so, then you will sail through a phone interview. But if you are not so experienced or confident, then my advice is:

  • Record yourself doing a mock interview. Ask a friend to be the interviewer.
  • Listen to the recording and notice if you went on for too long on any particular question.
  • Notice how and when you hesitated. Also, ask yourself why you did so.
  • Watch out for repeated use of words like “OK,” “sure,” and “I know.”
  • Ask your friend to give an honest opinion on the clarity of your diction. Don’t worry about your accent. Concentrate on how clearly you speak. Also check your speed so that you are not speaking too fast. That can give a negative impression and come across as glib.

7. Give the phone interview top priority.

You would be amazed at the number of people who try to multitask when on a phone interview. This could be another call on your cell phone or an incoming email. Any distraction on your part could mean that you miss a point in the interviewer’s question, and that could make the difference between getting a face-to-face interview or a polite thank you note for your time.

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8. Some companies try calling without an appointment.

This can happen if you have applied to lots of companies. When it does happen, it can really throw you. Keep calm and ask if you can call back. If they agree, this gives you invaluable time to research the company and become familiar with their brand, profile and statistics.

Have you anything to tell us about your phone interview?  If so, let us know in the comments below. 

Featured photo credit: Peter on the phone for an interview/Sipris Swan via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on September 18, 2019

11 Hard Skills That Will Land You More Career Opportunities

11 Hard Skills That Will Land You More Career Opportunities

Are you looking to move up the career ladder? Or maybe you’re tired of having a “job” and want to start looking for a more permanent career?

Whatever your motivation, you are going to have to learn some new and different hard skills to broaden your opportunities. After all, there’s a very famous quote that says:

“The definition of insanity is doing the same thing over and over again, but expecting different results.” – Albert Einstein

While the insanity part doesn’t really fit here, the overall message is a good one. If you are looking for a different result (career advancement, more money or even a career instead of a job), it’s up to you to make it happen. This is both the good news and bad news!

The good news is that because it’s up to you, you have complete control over it happening. The bad news is that change is hard. Humans are creatures of habit, that’s why we develop routines, and anything that disrupts that routine causes us anxiety. And we will do almost anything to get rid of that anxiety. The overweight person will calm their anxiety by eating that doughnut, the smoker will light up a cigarette to avoid anxiety.

What we want to do with this article is to give you the hard skills you’ll need to reduce that anxiety so you can move up that corporate ladder, make more money or have career instead of just a “job.”

The following hard skills are essential to learn if you want to advance your career. They may not be easy to take up, but definitely worth your effort of learning:

1. Cloud Computing

“Simply put, cloud computing is the delivery of computing services—servers, storage, databases, networking, software, analytics, intelligence and more—over the Internet “the cloud” to offer faster innovation, flexible resources, and economies of scale. You typically pay only for cloud services you use, helping lower your operating costs, run your infrastructure more efficiently, and scale as your business needs change.” Microsoft[1]

There are many different jobs available in the cloud computing world today. They range from architects and developers to data scientists, security pros. Each job is its own specialty and requires a high level of specification for advancement.

This is definitely a hard skill that requires education. But if the tech world and computers are your thing you can make cloud computing a lucrative career.

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2. Data Mining and Statistical Analysis

Again, these are highly specialized fields. Data mining is defined as using large sets of data to look for anomalies and other patterns that can be used to predict future behavior.

Amazon is probably the best known company to use data mining. Have you ever noticed that when you buy something at Amazon, you’ll see a little ad at the bottom that says “customers who bought this also bought…”and it lists 2-3 other items? All of that information comes from data mining, by examining the millions of sales amazon makes they can predict that if you buy item #1 there is a high likelihood that you will buy one of the other items too. T

his not only increases sales for Amazon, but it also serves as a reminder for you that you may need these additional items for your project. This is very valuable information and has a wide range of uses. Although it has a bad reputation and evil sounding name, it is a very useful tool for maximizing productivity and sales.

3. Data Management

All companies today deal with a ton of data! Being able to manage that data in an efficient manor is not only highly prized, but a necessity.

We all have these things on our desks called computers. Unless there is a need for a paper copy, almost all of our data is computerized. Meaning that, in theory it is all at our fingertips. Being able to organize that data so that it’s easily and quickly retrievable is why computers are replacing filing cabinets!

However, just like the old fashion filing cabinet, data management on a computer is only good if it’s well organized. You want to make sure that you are keeping your data well organized so that it’s easy to find when needed. This is a skill that comes easily to some people (are you a person that makes lists? Good!) but with others it will be a skill that needs to be practices. Make sure that this is a discipline you master.

4. Scheduling

Being able to make and keep to a schedule is a very useful tool in both business and life. Effective scheduling means that you can prioritize projects, understand the tools needed to get the job done on time and that you are organized enough to lead people.

An important point here is to write things down! Whether it’s in an old fashion daily or weekly organizer or in a PDA. Have a copy of your schedule available at your fingertips at all times.

5. Financial Skills

These are especially important when looking for that promotion. The higher up the ladder you go, the more you’ll have to deal with things like accounting, budgeting, financial planning and cash flow management.

While you may not need to be an expert at all of these, you should have a good grasp of all of them. This is where taking a few night classes at your local community college is a good idea. You don’t need to become an expert, but brushing up on these skills will help you tremendously.

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6. Research Skills

These are important in all aspects of life, but especially in your work-life.

Are you looking for that first job out of school? Nothing impresses a boss or hiring manager more than someone who has researched the company. Trust me, they deal with people walking in off the street everyday looking for a job, but managers and owners need to see the value in hiring (or promoting) you.

So do your research and have some company specific questions ready to ask. Show that you are interested in working for that company or that position and not just “a” job or the “promotion” because you have seniority or need the money.

If it’s a promotion that you are after, never bad mouth the previous occupant. Instead pick out an example that he/she was good at and explain how you would like to use or expand that policy and how it would enhance the policy changes you’d like to make.

If it’s a new job you’re going for, then make sure to have some company specific questions ready to show that you have done your homework for the new position.

7. Marketing Skills

While marketing a companies products or services has always been a highly sought after skill. In today’s world, it can take on several different forms.

Some of the marketing skills that are highly sought after today include, SEO, Search Engine Optimization, SEM, Search Engine Marketing and marketing campaign management. Familiarity with Google Analytics as well as Word Press are also valuable.

While traditional marketing and branding were focused on advertising and selling. Almost all marketing efforts now a days are focused on the internet.

8. Network Security Specialist

Again, this is a highly skilled position that requires specialized training. But the amount of data that all companies store is significant, and if that data is leaked or stolen, it can costs them millions of dollars in both lost revenue and lawsuits.

So, if you have an interest in network security you will find the field both lucrative and stable.

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9. Communication Skills

At first glance, communication skills may not look like it fits into the category of “Hard Skills” that can help you succeed. But in this ever shrinking world where companies can do business from almost anywhere, communication is more and more important.

Are you bilingual? It really doesn’t matter what language you speak, there’s a company out there looking for someone who speaks that language.

10. Computer Programming

I don’t know about you, but I’m pretty sure that computers are going to be around for a while! As both the hardware and software get more advanced, the need for computer programming is only going to increase.

11. Graphic Design

As of 2018, there were 4.37 million new websites launched.[2] A good number of them will fail because they just aren’t interesting enough visually. The use of templates and replicated websites is only making the problem worse.

Part of the way Google ranks sites is through originality, this almost ensures that replicated sites will never get ranked through Google. So the more original your site is, the more likely people will visit and actually spend time there.

That is what a good graphic designer does. Takes your basic idea and turns it into a website that people actually want to visit.

Embrace the Anxiety That Comes with Change

You know it’s going to be there, you know that you’ll want to give up as you’re learning these new skills but, you’ll also know that the end result is worth the journey.

Here’s a little trick when you’re feeling overwhelmed:

Have you ever met an ex-smoker who was sorry they quit? An ex-drinker or drug user that said life was much better before they quit? These people have gone through some of the most difficult challenges humans can go through including weeks, if not, months of intense physical withdrawal symptoms. They did it because they knew that the pain and anxiety they would experience would ultimately get them to a much better life.

Now what was that complaint you had about attending night-school?

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This is the part everyone hates, everyone thinks night-school, adult education and just generally giving up family and/or spare time. While those are certainly possible ways to develop the necessary skills, they aren’t the only way.

You’ll want to check with your human resources department because depending on the company, a certain degree maybe required in order to even be considered for a position. In those cases, night-school, on-line or some other form of adult education maybe your best route.

But as long as a degree isn’t required, then your options are wide open.

Let’s just say that you’re a sales person interested in becoming the sales manager but, the territory you’ve been given will never produce the sales figures that would make you stand out as a good candidate for sales manager. So how about you start your own side business (don’t compete with your company), but let’s say you enjoy golf.

In this day and age, there are plenty of places that will teach you how to sell products on-line and even set you up with your own website. So you start a site selling golf equipment and accessories (don’t worry, you won’t even have to carry inventory or worry about shipping).

Now, when that sales manager spot opens up, you can explain that even though other salespeople had better numbers than you, it had nothing to do with your sales ability, it was more of a consequence of the territory your were given.

And to prove it, you brought in some information about a side business, you started showing that you’re on target for a sales growth rate of 30% this year. And because you had to do all of the marketing for the business, you came up with some marketing strategies that you can bring to the new job (built-in experience).

The Bottom Line

We’ve put together these 11 hard skills as a way to give yourself a “leg up” on the competition. We’ve tried to make this a mixture of both skills that require a great deal of training, and also ones that you can work on and develop by yourself.

We know that not everyone is cut out to be a cloud computing expert, but we also know that working on and having good scheduling skills will make you a much more desirable candidate for the position!

We also don’t want you to discount the idea of a “side hustle“. Especially for people new to the workforce, having a business that you have started and run successfully shows potential employers that you have initiative, scheduling skills and ambition which can put you well ahead of your competition!

As usual, we hope you found this article both enjoyable and informative. If you did, may we ask that you share it with your family and friends through social media. It really does help us and is greatly appreciated!

More Skill to Help Advance Your Career

Featured photo credit: Kyle Sterk via unsplash.com

Reference

[1] Microsoft Azure: Cloud Computing
[2] Netcraft: December 2018 Web Server Survey

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