Advertising
Advertising

17 Ways to Ace Your Next Phone Interview And Land the Job You Deserve

17 Ways to Ace Your Next Phone Interview And Land the Job You Deserve

There is one thing standing in the way of you and the job of your dreams: a phone interview. The screening interview is an opportunity for companies to narrow the list of presumably qualified applicants and determine who merits a closer look.

So many candidates exclude themselves from the phone interview by being unprepared or by failing to take this screening session seriously. A phone interview should not block you from living the life you have always imagined.

Here are 17 tips to help you ace your next one:

1. Clear the deck.

If you are reading this blog, you are likely busier than you would prefer or even imagine. Even when you schedule or accept phone interviews, they are likely sandwiched between meetings.

To show up fully present, energized and engaged, I recommend you clear the deck and give yourself at least an hour of uninterrupted time before and 30 minutes following the interview.

You can use the time to mentally prepare, develop a list of questions, rehearse answers to likely questions and ensure you are comfortable and ready for the interview.

2. Look the part.

It is no secret that we perform better when we look and feel the part. If you have a phone interview, dress up for the interview, if dressing up is comfortable and allows you to put your best foot forward.

Even though you will likely do the interview from home or a private location, be sure you are dressed professionally. This will allow you to be fully engaged and present.

In the event, the interviewer asks to connect with you via Zoom, Google Hangout or Skype, you will be prepared.

3. Resend your resume and cover letter prior to the call.

As a courtesy, resend your resume and cover letter prior to your screening interview. You never know if the person interviewing you has had a busy day or if a schedule change forced him or her to work from home rather than the office where the individual has access to their files.

There have been many times in my career where a last-minute change or a mix-up with support staff has left me scrambling at the last minute to find a candidate’s resume. It is quite embarrassing to misplace a resume and ask the interviewee to resubmit it.

You can save the interviewer the trouble and earn extra points by resending both documents in advance of your call. A simple message will suffice, such as “I am looking forward to speaking with you in an hour, and I am resending my resume to ensure it is at the top of your inbox.”

Advertising

4. Research the interviewer.

Once your interview is scheduled, be sure to research the person facilitating it.

You will want to Google the person and check their social media accounts. When you research the interviewer, try to get a sense of the individual’s personal and professional interests.

Once you identify those interests, acknowledge them in the interview, but do not dwell on them, because you do not want to make the interviewer uncomfortable. Follow his or her lead. If the interviewer indulges your questions or comments, by all means, continue the conversation.

I am always impressed when someone I am meeting with takes the opportunity to learn something about me ahead of time. This projects interest, which is important in my line of work.

5. Research the company.

In addition to researching the interviewer, be sure to research the company.

Ask people in your network if they know anyone who works or has worked for the organization in question. Conduct a Google search on the company, and be mindful to look beyond the first page of the search query.

If there are yelp reviews on the company, be careful to review those and look for trends as well as how recent the reviews were posted. While more recent reviews are obviously cause for pause, older reviews – depending on their nature – could be problematic as well.

6. Check the staff listing or “About Us” section of the company’s website.

Part of your research into a company is assessing whether you know staff or board members who are connected with the company.

Most organizations list their staff or board members in the “About Us” or “Our Team” section of the website. Prior to a phone interview, check these sections to determine whether you know someone who works for the company. If you do, reach out to that person to request a phone interview to learn more about the company.

7. Remember interviewing is a two-way street.

As much as the company representative wants to learn about you as the interviewee, you will want to learn about the organization.

Try to ferret out information on the company, the job for which you are applying as well as the manager to whom you would report. You will also want to ask questions to assess the interview process.

Additionally, because culture is important and will permit or slow your ability to do your job, ask questions to assess company culture, such as “What do your employees say they like most about working for your organization?” “What do employees say they like least?” “What do you do to create and maintain a healthy workplace culture?”

Advertising

8. Develop questions prior to the interview.

Prior to your interview, develop a list of questions about the company, the position for which you are applying, growth opportunities in the company, the ideal candidate for the position, and so forth. This will save you the trouble of thinking of questions on the spot during the interview.

I have found that once I become nervous, it is a lot harder to come up with questions on the spot, and interviews can be anxiety-producing without preparation.

9. Stand during the interview.

I train leaders and, incidentally, graduate students to become spokespersons.

I recommend that they stand during media interviews. I find that it helps the person speaking to project better, and it reduces the urge to get too comfortable in an interview setting and say something that could be too informal.

Similarly, I recommend interviewees stand for at least a portion of their phone interview.

10. Allow the interviewer to talk.

While it is essential you ask questions during an interview, you should not dominate the conversation.

Most people love talking about themselves and the company they represent, and it is your job as the interviewee to walk a fine line between allowing the interviewer to talk and interspersing questions when and where appropriate.

I am not suggesting you remain silent – you want the interviewer to learn about you; but you should ensure that the interviewer has ample opportunity to do what most people do best: talk about themselves and their work.

11. Refrain from multitasking.

We all live hurried lives, and most of us have to-do lists that are impossible to complete.

When we have multiple due dates and obligations, it is typical to want to avail oneself of every seemingly free moment of time.

When conducting or participating in a phone interview, be as present as possible. This means refraining from multitasking, which could mean responding to emails, text messages or social media messages. It could mean researching the company during the interview.

Whatever multitasking means for you, simply do not do it, especially during a screening interview.

Advertising

12. Conduct the phone interview in a place where there is minimal noise.

A common thread throughout this post has been that most of us live busy lives. So, it is natural to be on the go.

If you have the luxury of conducting a phone interview from home or a private office where there is minimal noise, do so. You may also rent a co-working space or ask a friend if you can borrow his or her office.

Whatever you do, select a place where there is minimal noise and distraction. The person interviewing you should not have to strain to hear what you are saying or compete with ambient noises.

When I am interviewing a candidate and competing with background noise, I grow frustrated and my focus can shift from getting to know the person to silencing the noise. Do not force your interviewer to choose.

13. Be punctual.

Do not leave the interviewer waiting. This is both rude and unprofessional, and it may count against you.

If you are able to follow my earlier advice and not schedule meetings within an hour of your phone interview, you should have no time being prompt for your discussion.

If you foresee that you will be late, be sure to give the interviewer a heads-up at least 15-20 minutes prior to the start of the call.

14. Focus on how you can and will help.

Let’s face it: people are naturally self-interested.

When you walk into an interview focused on what you can bring and how you can solve a hiring manager’s problems, you will set yourself and your candidacy apart.

Think about the challenges you could potentially solve and then share how your joining the team will benefit the company, not just you.

15. Take the interview seriously.

Do not assume you will have an opportunity to meet face to face with company representatives. Do not discount the weight that may be placed on phone interviews.

I once applied for a position on the East Coast while living on the West Coast. While my first interview was face to face, my interview with one senior leader was over the phone. I walked into the interview thinking it would be less intense than it was.

Advertising

From the moment the leader got on the phone with me, I was on my toes. I had to quickly recalibrate to handle the intensity of the questions lobbed on me.

To this day, more than six years later, that phone interview remains one of the most difficult interviews I have ever had. Fortunately for me, I was offered the job, but the experience still stands out as a learning lesson.

16. Send a thank-you note.

Kindness is underrated. We live in a society where most people are overscheduled and overbooked.

When faced with intense pressure, it can be easy to underestimate the role of kindness. But when someone shares a portion of the day with you by granting you an interview, you owe it to that individual and to yourself to send a thank-you note following the interview.

The note can be via email, a standard letter or a card. So few people do this that those who do stand out.

Become an individual who remembers this gesture of kindness and professional courtesy.

17. Be positive.

Energy really is contagious. If you don’t believe me, consider locking yourself in a room for one hour with people are upset. By the time you leave the room, you will be upset right along with them. It is natural to mirror the other person even if you do not realize you are doing it.

During your next phone interview, mirror positivity, both about the position, the company and most importantly, your skill sets. The interviewer will pick up on your energy and positivity and that will reflect favorably.

I cannot tell you how many times I have interviewed candidates who communicated no excitement or enthusiasm. Getting through the interview was difficult, not to mention, I kept thinking about what it would be like to work with the person daily.

Being positive not only helps you feel better, it helps the person interviewing you as well.

If you have read this list and want to add other tips, please tweet the link to this article and include the point you believe I missed. Use the hashtag #AceIt when you reach out.

Featured photo credit: Unsplash via unsplash.com

More by this author

Jennifer R. Farmer

An author and public relations expert specializes in helping socially-conscious entrepreneurs, celebrities and activists

5 Key Traits of a Charismatic Leadership 10 Powerful Ways to Influence People in a Positive Way 9 Powerful Techniques for Building Rapport with Anyone 10 Signs of a Bad Boss and How to Deal with Them 5 Types of Leadership Styles (And Which Is Best for You)

Trending in Smartcut

1 How Continuous Improvement Can Enhance Your Personal Life 2 How to Use Deliberate Practice to Be Good at Almost Anything 3 How to Use the 5 Whys Method to Solve Problems Efficiently 4 10 Leadership Goals That Strong Leaders Set for Themselves 5 7 Most Important Cognitive Skills for Fast and Successful Learning

Read Next

Advertising
Advertising
Advertising

Last Updated on September 10, 2019

How Continuous Improvement Can Enhance Your Personal Life

How Continuous Improvement Can Enhance Your Personal Life

Kaizen is the Japanese philosophy and practice of continuous improvement. This concept of continuous improvement was first conceived in the USA during WW2.

To maintain the production levels and meet demand, the industry had to come up with a system that would allow for incremental progress in production rather than no progress at all – which was very much the reality the industry was facing.

This concept of consistent incremental improvement proved to be a huge success and saved the US manufacturing industry from a rapid decline.

After WW2, as part of the rebuild programme for Japan, the Japanese were invited to visit manufacturing plants through out the USA. The Japanese took this successful concept of continuous improvement and adapted into Kaizen.

This philosophy formed the base from which the Japanese have built a manufacturing industry that dominates the world today.

In this article, I’ll look into what continuous improvement is and how you can make use of this concept to enhance your life.

What does Kaizen (continuous improvement) have to do with you?

So what does Kaizen have to do with us? How can it help us enhance our personal lives?

“Persistence, perseverance, and continuous improvement are the ingredients for forming a successful person.” — Debasish Mridha

While Kaizen was originally developed to help businesses improve and thrive, it’s just as applicable to our personal lives.

Advertising

The Kaizen philosophy of continuous improvement I believe is a failure proof system that enables us to achieve and sustain our personal goals and dreams in life.

The concept of continuous improvement offers us a way where we can live our lives to the fullest by continuously learning, growing and thriving.

We live in a world of never ending disruption and change. By adopting the philosophy of Kaizen, we become more adaptable, flexible and resilient to dealing with the constant demands and disruptions we face in our lives.

What continuous improvement is exactly

The philosophy of Kaizen is based on the concept that instead of making big changes at once, the continuous improvement approach focuses on making small improvement over time.

Kaizen is often referred to as the “strategy for 1% gains”. It is these 1% gains that athletes focus on to improve their performance. The 1% gains are incremental and if you keep building on the 1% gains the rewards are phenomenal.

Continuous improvement is perpetual and so to maintain gains and improvement, you need to work on them continuously.

Your personal improvement journey is never finished! What this means is, if you are truly committed to philosophy of continuous improvement, you are less likely to quit because you are always in search of the next goal.

How continuous improvement empowers you

How many New Year resolutions have you made and never achieved over the years?

Unless you are one of the small minority who are goal orientated high achievers, maintaining motivation and the commitment to achieving your goals is hard work and dare I say it – with not much success – one big FAILURE after another.

Advertising

Hence, these are the reasons why New Years’ resolutions are never achieved.

Continuous improvement can help you to achieve any goals you set. If you commit to the practice of continuous improvement, your motivation to achieve your goals and aspirations in life will never die.

“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” — Benjamin Franklin

You will never have to struggle with the dilemma of giving up or giving in because it all became too hard.

Your achievements and success in life will be as a result of you taking continuous incremental steps toward your goals.

Continuous improvement is not about reaching the big goals in life but about taking small steps and improving and refining along the way.

How to commit to continuous improvement

If you truly desire a successful life where you are thriving, the first thing you must do is embrace and accept that your journey of self improvement and growth will never end. It is a lifelong journey of learning.

Once you have accepted that your journey to improving your life is life long, you then follow these steps:

1. Set your goals based on the philosophy of 1% incremental achievements

Remember that setting the goal is the easy bit. Keeping motivated, focused and on track to achieving any goal is the hardest part.

Advertising

The concept of continuous improvement provides you with a system or a process that if you commit to following will enable you to confidently achieve any goal you set- you are guaranteed to win.

“Instead of trying to make radical changes in a short amount of time, just make small improvements every day that will gradually lead to the change you want. Each day, just focus on getting 1% better in whatever it is you’re trying to improve. That’s it. Just 1%.” — Brett and Kate McKay of The Art of Manliness

It might not seem like much but continuous 1% improvement/achievements every day will gradually add up to 100% and the goal is achieved!

In their book The Art Of Manliness, Brett and Kate McKay talk about how the journey of self improvement and personal growth is a lot like a rollercoaster ride – scary, exciting and with lots of ups and downs.

They believe that by following the concept of Kaizen (the 1% improvement) every day enables you to get off the roller coaster ride of feeling like a failure and being angry with yourself because you keep giving up.

2. Break down the system into small actions

Continuous improvement is a journey of personal growth where you are making long-term steady progress. It is not about random bursts of improvement with fits and starts of activity. This approach to self-improvement will not give you the sustainable long-term changes you seek to improve your life or achieve your goals.

For example, if you have huge debt and you want to pay it back but it is all too much, so you hide away from taking any action. To put the concept of continuous improvement into action, the first thing you need to do is not focus on how much you owe, instead focus on creating a system or process that enables you to pay back an incremental amount each week.

Once you have created the system, you must break down the system into small actions or behaviours with the least resistance and effort. Commit to these actions on a daily basis until your original system is habit.

Commit to paying back a realistic amount each week and then increase the amount you pay back by 1% plus every week after that. Keep going until the debt is paid off.

Advertising

3. Keep track of your 1% success

The other important factor about incremental achievement is that you must measure and keep track of your 1% successes.

Evaluating and measuring your improvements are important for your own motivation and commitment to the journey. If you are not measuring your progress, your subconscious brain will kick in and sabotage your progress by convincing you that it is all too hard and you are not making any progress at all.

Your subconsious brain only believes what you tell it. Unfortunately you have told your brain a lot of untruthful things over a long period of time about how you are a failure, not motivated and never really achieved anything in life. Your subconscious brain as a result believes all these “facts” that you have told it to be true.

Measuring and evaluating your 1% successes is key to you retraining your subconscious to believe that Yes – you can achieve your goals and succeed in life!

Focus on the progress, always

Continuous Improvement does not focus on making huge gains or big improvements all at once. Instead it focuses on long-term steady progress.

When you follow the philosophy of Continuous Improvement, you won’t radically change your life but over time with consistent and constant improvement and change, you will find that you are living your life to the fullest – empowered, resilient and thriving.

Why would you not want to embrace this philosophy of incremental improvement and growth into your personal life?

“Every day you may make progress. Every step may be fruitful. Yet there will be a stretch out before you an ever-lengthening, ever-ascending, ever-improving path. You know you will never get to the end of the journey. But this, so far from discouraging, only adds to the joy and glory of the climb.” – Sir Winston Churchill

Featured photo credit: Pexels via pexels.com

Read Next