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17 Ways to Ace Your Next Phone Interview And Land the Job You Deserve

17 Ways to Ace Your Next Phone Interview And Land the Job You Deserve

There is one thing standing in the way of you and the job of your dreams: a phone interview. The screening interview is an opportunity for companies to narrow the list of presumably qualified applicants and determine who merits a closer look.

So many candidates exclude themselves from the phone interview by being unprepared or by failing to take this screening session seriously. A phone interview should not block you from living the life you have always imagined.

Here are 17 tips to help you ace your next one:

1. Clear the deck.

If you are reading this blog, you are likely busier than you would prefer or even imagine. Even when you schedule or accept phone interviews, they are likely sandwiched between meetings.

To show up fully present, energized and engaged, I recommend you clear the deck and give yourself at least an hour of uninterrupted time before and 30 minutes following the interview.

You can use the time to mentally prepare, develop a list of questions, rehearse answers to likely questions and ensure you are comfortable and ready for the interview.

2. Look the part.

It is no secret that we perform better when we look and feel the part. If you have a phone interview, dress up for the interview, if dressing up is comfortable and allows you to put your best foot forward.

Even though you will likely do the interview from home or a private location, be sure you are dressed professionally. This will allow you to be fully engaged and present.

In the event, the interviewer asks to connect with you via Zoom, Google Hangout or Skype, you will be prepared.

3. Resend your resume and cover letter prior to the call.

As a courtesy, resend your resume and cover letter prior to your screening interview. You never know if the person interviewing you has had a busy day or if a schedule change forced him or her to work from home rather than the office where the individual has access to their files.

There have been many times in my career where a last-minute change or a mix-up with support staff has left me scrambling at the last minute to find a candidate’s resume. It is quite embarrassing to misplace a resume and ask the interviewee to resubmit it.

You can save the interviewer the trouble and earn extra points by resending both documents in advance of your call. A simple message will suffice, such as “I am looking forward to speaking with you in an hour, and I am resending my resume to ensure it is at the top of your inbox.”

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4. Research the interviewer.

Once your interview is scheduled, be sure to research the person facilitating it.

You will want to Google the person and check their social media accounts. When you research the interviewer, try to get a sense of the individual’s personal and professional interests.

Once you identify those interests, acknowledge them in the interview, but do not dwell on them, because you do not want to make the interviewer uncomfortable. Follow his or her lead. If the interviewer indulges your questions or comments, by all means, continue the conversation.

I am always impressed when someone I am meeting with takes the opportunity to learn something about me ahead of time. This projects interest, which is important in my line of work.

5. Research the company.

In addition to researching the interviewer, be sure to research the company.

Ask people in your network if they know anyone who works or has worked for the organization in question. Conduct a Google search on the company, and be mindful to look beyond the first page of the search query.

If there are yelp reviews on the company, be careful to review those and look for trends as well as how recent the reviews were posted. While more recent reviews are obviously cause for pause, older reviews – depending on their nature – could be problematic as well.

6. Check the staff listing or “About Us” section of the company’s website.

Part of your research into a company is assessing whether you know staff or board members who are connected with the company.

Most organizations list their staff or board members in the “About Us” or “Our Team” section of the website. Prior to a phone interview, check these sections to determine whether you know someone who works for the company. If you do, reach out to that person to request a phone interview to learn more about the company.

7. Remember interviewing is a two-way street.

As much as the company representative wants to learn about you as the interviewee, you will want to learn about the organization.

Try to ferret out information on the company, the job for which you are applying as well as the manager to whom you would report. You will also want to ask questions to assess the interview process.

Additionally, because culture is important and will permit or slow your ability to do your job, ask questions to assess company culture, such as “What do your employees say they like most about working for your organization?” “What do employees say they like least?” “What do you do to create and maintain a healthy workplace culture?”

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8. Develop questions prior to the interview.

Prior to your interview, develop a list of questions about the company, the position for which you are applying, growth opportunities in the company, the ideal candidate for the position, and so forth. This will save you the trouble of thinking of questions on the spot during the interview.

I have found that once I become nervous, it is a lot harder to come up with questions on the spot, and interviews can be anxiety-producing without preparation.

9. Stand during the interview.

I train leaders and, incidentally, graduate students to become spokespersons.

I recommend that they stand during media interviews. I find that it helps the person speaking to project better, and it reduces the urge to get too comfortable in an interview setting and say something that could be too informal.

Similarly, I recommend interviewees stand for at least a portion of their phone interview.

10. Allow the interviewer to talk.

While it is essential you ask questions during an interview, you should not dominate the conversation.

Most people love talking about themselves and the company they represent, and it is your job as the interviewee to walk a fine line between allowing the interviewer to talk and interspersing questions when and where appropriate.

I am not suggesting you remain silent – you want the interviewer to learn about you; but you should ensure that the interviewer has ample opportunity to do what most people do best: talk about themselves and their work.

11. Refrain from multitasking.

We all live hurried lives, and most of us have to-do lists that are impossible to complete.

When we have multiple due dates and obligations, it is typical to want to avail oneself of every seemingly free moment of time.

When conducting or participating in a phone interview, be as present as possible. This means refraining from multitasking, which could mean responding to emails, text messages or social media messages. It could mean researching the company during the interview.

Whatever multitasking means for you, simply do not do it, especially during a screening interview.

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12. Conduct the phone interview in a place where there is minimal noise.

A common thread throughout this post has been that most of us live busy lives. So, it is natural to be on the go.

If you have the luxury of conducting a phone interview from home or a private office where there is minimal noise, do so. You may also rent a co-working space or ask a friend if you can borrow his or her office.

Whatever you do, select a place where there is minimal noise and distraction. The person interviewing you should not have to strain to hear what you are saying or compete with ambient noises.

When I am interviewing a candidate and competing with background noise, I grow frustrated and my focus can shift from getting to know the person to silencing the noise. Do not force your interviewer to choose.

13. Be punctual.

Do not leave the interviewer waiting. This is both rude and unprofessional, and it may count against you.

If you are able to follow my earlier advice and not schedule meetings within an hour of your phone interview, you should have no time being prompt for your discussion.

If you foresee that you will be late, be sure to give the interviewer a heads-up at least 15-20 minutes prior to the start of the call.

14. Focus on how you can and will help.

Let’s face it: people are naturally self-interested.

When you walk into an interview focused on what you can bring and how you can solve a hiring manager’s problems, you will set yourself and your candidacy apart.

Think about the challenges you could potentially solve and then share how your joining the team will benefit the company, not just you.

15. Take the interview seriously.

Do not assume you will have an opportunity to meet face to face with company representatives. Do not discount the weight that may be placed on phone interviews.

I once applied for a position on the East Coast while living on the West Coast. While my first interview was face to face, my interview with one senior leader was over the phone. I walked into the interview thinking it would be less intense than it was.

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From the moment the leader got on the phone with me, I was on my toes. I had to quickly recalibrate to handle the intensity of the questions lobbed on me.

To this day, more than six years later, that phone interview remains one of the most difficult interviews I have ever had. Fortunately for me, I was offered the job, but the experience still stands out as a learning lesson.

16. Send a thank-you note.

Kindness is underrated. We live in a society where most people are overscheduled and overbooked.

When faced with intense pressure, it can be easy to underestimate the role of kindness. But when someone shares a portion of the day with you by granting you an interview, you owe it to that individual and to yourself to send a thank-you note following the interview.

The note can be via email, a standard letter or a card. So few people do this that those who do stand out.

Become an individual who remembers this gesture of kindness and professional courtesy.

17. Be positive.

Energy really is contagious. If you don’t believe me, consider locking yourself in a room for one hour with people are upset. By the time you leave the room, you will be upset right along with them. It is natural to mirror the other person even if you do not realize you are doing it.

During your next phone interview, mirror positivity, both about the position, the company and most importantly, your skill sets. The interviewer will pick up on your energy and positivity and that will reflect favorably.

I cannot tell you how many times I have interviewed candidates who communicated no excitement or enthusiasm. Getting through the interview was difficult, not to mention, I kept thinking about what it would be like to work with the person daily.

Being positive not only helps you feel better, it helps the person interviewing you as well.

If you have read this list and want to add other tips, please tweet the link to this article and include the point you believe I missed. Use the hashtag #AceIt when you reach out.

Featured photo credit: Unsplash via unsplash.com

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Jennifer R. Farmer

An author and public relations expert specializes in helping socially-conscious entrepreneurs, celebrities and activists

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Last Updated on November 11, 2019

How to Find Your Keystone Habits to Change Your Life

How to Find Your Keystone Habits to Change Your Life

When a young CEO stepped in at the helm of a dying giant, his first task was to figure out what needed to be done to save the company. After he spent some time researching the company and the market situation, he came up with a simple plan which he introduced to the shareholders in his first speech as the CEO.

He spoke just about one single thing–safety. Everyone in the room thought he was crazy and some people jumped the soon-to-be-dead ship.

15 years later, he not salvaged the giant, but made it one of the strongest steel and metal companies in the world and made a global name of himself.

The company is Alcoa and the guy was Paul O’Neill.

But the story matters to us for one thing only and that is the relentless focus he had on safety and security in his company. Paul O’Neill said that his employees deserve to leave work the same way they arrived at it–unharmed.

And it was this radical focus on a single habit in the company that made it great. A single focus on a single habit which had a massive ripple effect.

This is known as a keystone habit.

The Importance of a Keystone Habit

A keystone habit is a habit which has the biggest ripple effect in your life which means that by implementing it, you will radically change everything in your life.

It’s quite easy to spot the keystone habits which make your life miserable.

Take overeating as an example. If you weigh 400 pounds, you’re bedridden and your physical health massively declines. You can’t function individually so you need help to even do the basic things like going to the toilet or walking up the stairs. Since you can’t move, you can’t go to your job so you probably lose it. And since you can’t move, you can’t go out and meet someone so your dating and social life decline as well. And as a formerly overweight person, I know how this sucks.

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This is just one example of how a keystone habit creates a ripple effect which creates change in every sphere of our lives. So we better open our eyes and make sure that we use the power of the keystone habits for bettering our life.

Why Less Is More

A keystone habit is about one thing and, the one thing only which you do to radically improve your life. And a lot of people would, at this point, ask what are the best keystone habits to implement in their lives.

And here is the big truth: Nobody knows and nobody can tell you exactly.

Everyone is specific and has different things going on for them in their lives, so claiming something is always superior to something else would simply be irresponsible.

So even though I can’t tell you what to see, I can tell you where to look.

Every keystone habit can be situated into one of the following four quadrants:

It’s either a physical habit, intellectual habit, emotional habit or a spiritual habit.

Any keystone habit I ever encountered which changed the life of someone falls under these 4 categories.

And the trick is recognizing what kind of habit right would benefit your life the best at this moment. Asking what the best keystone habit has the same effect as asking what the best book in the world is– it depends on who you ask and what your current life situation is.

If you’re struggling with the meaning of life and want to find hope in this crazy world we live in, I would point you to a great book which recently came out called Everything is F*cked by Mark Mason. If you were a struggling parent of a 10-year old kid who just found out the perils of the internet, I would point you to a security app.

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You get the point…

But just because everything is relative, it doesn’t mean that some things aren’t better than other things. War and Peace will always be a great book no matter if it currently befits you to read it. And the same thing can be applied to keystone habits so let’s see what kind of keystone habits fall into the great category.

Great Keystone Habits

I have already mentioned how all keystone habits fall into one of the four categories: physical, intellectual, emotional, and spiritual. So the following keystone habits will fall into one (or more) of these buckets.

But before we proceed into the habits, know this.

What got you here, won’t get you there.

So if you already have a keystone habit which you implemented for quite a while now and you think it’s no longer working, you are probably right. We need certain things at certain times of development, but we need to let them go later on to grow to new levels. So use the habits to better your life, but don’t worship any one of them for your entire life.

Physical Domain

When it comes to great keystone habits in the physical domain, they all fall into two buckets:

  • Exercise
  • Food

These two are the pinnacle of the physical domain when it comes to keystone habits. I don’t even have to tell you all the ways exercise helps you in your life.

From better hormonal regulation, to energy levels, to looking better, to feeling more confident, to increasing your lifespan and the quality of your life, a keystone habit of exercising is one whose effects you will feel fast.

When it comes to food, it’s literally the building block of your life’s energy. If you eat garbage, you will feel like garbage–garbage in, garbage out. And your energy levels are one of the most important factors you need to regulate in your life if you want to achieve anything.

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None of your dreams will ever come true if you eat a massive bag of chips every single day, which makes you drowsy and lifeless no matter how much ambition you have.

But the physical domain is just one of the four domains so let’s jump to the next one.

Intellectual Domain

There are many great intellectual keystone habits we can pursue, but I will just name a couple of them which most of you who read the article will find relevant:

  • Reading Books
  • Writing (columns, articles, personal blog or diary)
  • Learning new languages
  • Learning a new skill set (copywriting, coaching, cooking…)
  • Teaching your skillset or your life experiences

All of these have their own benefits and can massively improve your life and the life of people around you. When you, for example, learn a new language, you don’t just learn a new language, you learn a completely new way of thinking and form unique connections in your mind.

But we don’t stop here, we have two more domains to cover.

Emotional Domain

This is a difficult one because, for one, it’s really hard to measure it in any quantitive way. You can’t just call your wife every single day and think that by doing just that, you are a good husband. It doesn’t work like that.

I wrote about the problems of measuring emotional habits before and I won’t go in-depth about it here, but I will just mention that measuring these kinds of habits requires your and yours only subjective analyses. It’s like giving yourself a daily score of 1-10 on the question of “Did I do my best to be a great husband today?”

The keystone habits of the emotional domain are one of the most complex and difficult ones to pull off because they require most people to change things they do in relation to other people.

If you want to be more sincere and honest in your emotional responses, that means that you will have to make some people angry by doing that. It can be a difficult conversation you need to have with your spouse or with your friends, maybe a disagreement with your peers and colleagues, or a deep look within yourself with an honest look about your actions and mistakes.

Emotional domain keystone habits improve your life in any stage, but since they make us do uncomfortable things, they are the last ones we pursue.

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Some of the examples would be:

  • Telling yourself that you are the only one who is responsible for your emotions and keeping that standard
  • Calling out passive-aggressive in people
  • Speaking your mind even though you know it will bring disagreement
  • Dealing with your own problems first before pointing fingers
  • Asking for feedback constantly, both positive and negative ones
  • Deciding to be vulnerable even though it means risking being hurt

The things I wrote above are probably the most difficult things you can ask someone to do, but they are also the most rewarding things you can do in your life. If you want to achieve greatness, you need to be willing to dare greatly.

And last, but not least, are the keystone habits of the spiritual domain.

Spiritual Domain

The keystone habits of the spiritual domain are our connection with things which in our lives that have a higher purpose than just ourselves. This is the place where feel the connection with our communities, with Higher Beings, with God or Emptiness or whatever you want to call it.

The spiritual domain is the strongest as a guiding force in life and some of the keystone habits of this domain include:

  • Finding your life’s purpose
  • Living your vision of life
  • Sacrificing yourself for the achievement of something bigger than you
  • Nurturing your inner voice and connection with the Spirit

To some readers, this might seem like woo-woo, but I can assure that it isn’t. This is about the spiritual dimension of every individual and if you disregard it, you will annulate a part of you which will become a problem.

The Western world currently faces a major spiritual crisis where people feel disconnected with anything in their lives which has a higher purpose than themselves. That’s why people are miserable even though they lead an “objectively” rich life where they appear to have everything but still feel like happiness is not in their lives.

If you read all the way up to here, you found at least one keystone habit which can help you right now in your life.

All that is left now is to implement it. As the famous adage goes:

“Knowing and not doing is the same as not knowing.”

Now you know, it’s time to do.

More About Habits

Featured photo credit: Bram Naus via unsplash.com

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