Advertising
Advertising

5 Cloud PBX Features That Will Boost Your Business Performance

5 Cloud PBX Features That Will Boost Your Business Performance

Nowadays it is possible for a customer to get in touch with a company by way of a variety of means including social media platforms. However, in spite of the plethora of options, there is absolutely no doubt in anyone’s mind that talking to a customer services representative at the company is still the most popular option for many. In order to improve the overall customer experience, many companies are going for Cloud PBX that offers such incredible features as a cloud based phone system. Following are some of the features of Cloud PBX that makes it so popular among companies.

1. Voice Quality

One of the most important things to keep in mind when a customer calls the customer services department of the company is the type of voice clarity that he will experience when he calls. If it is of the highest quality then the entire experience would be a better one. The voice quality on most of these phones is that of HD quality and that is something that makes the entire process of a telephonic conversation a pleasant one for both the customer service representative and the customer who calls in. At the end of the day, no company would want their customers to be annoyed at the inferior voice quality of their systems. Most of these phones operate on a G.722 codec and that is the vital feature that makes the voice quality so clear. The speech quality is something that has never been offered before by any other phone system.

Advertising

2. A Better Welcome to All Callers

When you adapt an auto attendant system that is offered by WebRTC enabled virtual PBX phone systems, it is indeed a one of a kind feature that enhances the overall experience of the customer. It is never a good experience to listen to inane music when one waits in line to get through to an operator, but that becomes a far more tolerable experience when the phone is answered by a virtual secretary who greets the customer in the most professional way possible. For instance, it is possible to edit the settings in a way so that the voice can greet the customer according to the time of the day or implement any other special requests that are necessary.

3. Accurate Call Management

How many times does a customer have to go through the ordeal of landing up in the wrong department when he calls the customer service department of a company? Well, it happens quite often and that is not only annoying for the customer but it also slows down the problem resolving capabilities of the department. In such a situation it is always better for the company to use a cloud-based phone system and adapt the auto attendant system to ensure that all calls are managed properly. The system allows the administrator to set up specific groups so that the calls are diverted to the right department and if for some reason there is a long waiting time then the customer is diverted to the voicemail so that he can leave a message along with his contact number. In this way long queues are minimized and the representatives only answer calls which they are equipped to answer.

Advertising

4. Opportunity to Analyze the Efficiency of the Operation

It is important to keep in mind that irrespective of the sort of service that is provided by the customer service department, there needs to be a level of efficiency in the operation so that the operation is viable for the business owner. In order to gauge that, the people in charge of managing the operation need to have access to a variety of data in order ascertain the efficiency; those who use Cloud PBX have a distinct advantage on that front. There are advanced tools in the system that show the average call handling times of each and every agent who is on a callas well as the average wait times for every customer. The former helps in pulling up agents who might be taking too long in order to solve an issue and the latter helps in keeping the wait times at a minimum so that customers do not hang up after waiting for too long.

5. The Power of Cloud

Other than the customer service desks, there are certain departments in a company that need to be by their phone at all times, meaning employees should be available to receive calls at any time during the work day. For instance, the sales team of the company should be able to speak to the clients at all times which are when the power of the cloud becomes vital. When the phone system is on the cloud, the extension number of the employee allows him to receive calls not only on his work phone but also on his cell phone. This results in far more superior handling of calls and needless to say results in positive growth of the business.

Advertising

The cloud based phone system offered by Could PBX is going to revolutionize not only the customer service industry, but it will also provide companies with a suitably efficient system that will be well equipped to handle everything that is thrown at it at any given time.

Featured photo credit: farm 8 via flickr via farm8.staticflickr.com

Advertising

More by this author

5 Cloud PBX Features That Will Boost Your Business Performance 5 Simple Ways to Boost Your Business Sales Steps to Get Rid of Viruses that Block Your Internet Browser 7 Tips to Turn Your After Dinner Speech Into a Memorable One 8 Online Tools That Will Help To Increase Your Productivity

Trending in Technology

1 How to Type Faster: 12 Typing Tips and Techniques 2 11 Meeting Scheduler Apps to Boost Your Productivity This Year 3 11 Google Chrome Apps & Features for Getting More Done with Less Effort 4 11 Brain Training Apps to Train Your Mind and Improve Memory 5 15 Productivity Chrome Extensions To Boost Productivity in 2020

Read Next

Advertising
Advertising
Advertising

Last Updated on March 25, 2020

How to Type Faster: 12 Typing Tips and Techniques

How to Type Faster: 12 Typing Tips and Techniques

Typing is a lot of fun, especially if you’re the type of person who loves to write. Whenever an idea comes to your head or you just want to communicate something, the feeling of scribbling things down in a computer is awesome.

Do you know that being able to type faster makes you more productive? In fact, it’ll save you 21 days every year just by typing faster!

Many people look up to master typists and wish that to handle a keyboard like they do. The truth is that none of them started that way, and they had to learn.

In this piece, you’ll learn how to type faster with some useful tips and techniques:

1. Work on Your Workspace and Typing Area

A lot of people believe that fast and correct typing will start when you can master the keyboard. But the truth is, you will need to begin with getting a workspace that is clean, properly ventilated, and comfortable. Also, for optimal typing, you will need to get a table and not out your laptop or computer on your lap.

Advertising

If you will be working for an extended period, make sure that you’re comfortable.

2. Fix Your Posture

If you want to type well, the correct posture will be seated, straight backed, and with your feet planted a little apart, flat on the ground. You wrists should also be positioned in such a way that your fingers can cover the keyboard. Tilt your head a bit as you can look at the screen properly as well.

Adjust your office chair so you’ll be able to easily play with the seat and get a proper posture.

3. Hold Your Posture

It is also very important that you keep this position as you type. Ensure that your posture is good, and this way, you will be able to avoid getting aches on your wrists. These aches have a way of slowing you down and keeping you out of rhythm.

Keep your back and shoulders from hunching, and while relaxation should be your key goal as you work on, also be sure to stay upright.

Advertising

4. Familiarize Yourself with the Keyboard

The keyboard is your tool here, so you will need to get to know it. Fortunately for you, most keyboards that you see will make use of the same layout; the QWERTY layout. It is called that because of the letters that make the top left corner. You’ll also find that a lot of keyboards have keys around these main ones that do several tings.

Here’s a nice video to help you familiarize yourself with the keyboard:

So, work on memorizing the positions of the letter keys, as well as some of the most used punctuation marks. You will need to understand where they are without looking at the keyboard. This is the only way you can learn to type fast.

5. Close Your Eyes and Say the Keys out Loud as You Press Them

Another great way to get to know the positions of these letters is to look away from them and directly at the screen. Then, pronounce the keys as you press them and see if you’re correct. This step will go a long way in helping you to memorize the keys, and it can easily help you

6. Start Slowly with Touch-Typing

Improving your speed as you type is a matter of developing your skill over time. However, the quickest way to master typing will be touch typing. If this is your first time with touch typing, then you might spend a lot of time on this step. However, once you can type without looking at the keys, your speed will increase.

Advertising

Now, this typing method might feel a bit alien, but you’ll improve with time.

7. Stick with It and Don’t Look at Your Hands

The whole essence of this step is to keep you from looking at your keyboard as you type, so that your fingers are made to learn how the keys work.

Again, you might find that your speed reduces when you begin, but just stick to it. Touch typing will help you to reach higher speeds and master it.

8. Practice, Practice, Practice

Mastering the touch typing technique will prove to be a bit finicky, but once your posture is up and you get your fingers where they should be, you can only improve by practicing.

Spare some time on a daily basis to practice and master both accuracy and speed. With continuous practice, you will also notice that you make fewer errors with time.

Advertising

9. Check out Some Online Games

There are also some websites that can help you with your practicing. They score you and record your words per minute, so you can try improving your record and competing with others as well. Here’re some of the nice sites:

10. Dictation Practice

If you don’t know what you can type, another alternative to getting good practice is to listen to something and try to type as you hear the words. There is no limit to the kind of things you can type, and you can even make the practice process more fun. So, get an e-book, an online lecture, or listen to a talk show and type. You could watch a TV show as well.

11. Monitor Your Progress

Ensure that you keep track of the progress you make as you go on. But it is important that you don’t get obsessed with how many words you are able to type in a minute. Rather, ensure that you stay comfortable while you type. With time, your words per minute will increase, and you’ll be able to clock up some high numbers.

12. Get Some Formal Training If You Want

There are actually a lot of specially designed courses and programs that will boost your typing ability. If you’re willing to improve your skill, get any of these and see how well they work for you:

Don’t just finish reading this article and expect that you’ll type faster. You do need to work on your skills. It takes time to type fast but, practice makes perfect!

More Tips About Typing Faster

Featured photo credit: Cytonn Photography via unsplash.com

Read Next