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5 Cloud PBX Features That Will Boost Your Business Performance

5 Cloud PBX Features That Will Boost Your Business Performance

Nowadays it is possible for a customer to get in touch with a company by way of a variety of means including social media platforms. However, in spite of the plethora of options, there is absolutely no doubt in anyone’s mind that talking to a customer services representative at the company is still the most popular option for many. In order to improve the overall customer experience, many companies are going for Cloud PBX that offers such incredible features as a cloud based phone system. Following are some of the features of Cloud PBX that makes it so popular among companies.

1. Voice Quality

One of the most important things to keep in mind when a customer calls the customer services department of the company is the type of voice clarity that he will experience when he calls. If it is of the highest quality then the entire experience would be a better one. The voice quality on most of these phones is that of HD quality and that is something that makes the entire process of a telephonic conversation a pleasant one for both the customer service representative and the customer who calls in. At the end of the day, no company would want their customers to be annoyed at the inferior voice quality of their systems. Most of these phones operate on a G.722 codec and that is the vital feature that makes the voice quality so clear. The speech quality is something that has never been offered before by any other phone system.

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2. A Better Welcome to All Callers

When you adapt an auto attendant system that is offered by WebRTC enabled virtual PBX phone systems, it is indeed a one of a kind feature that enhances the overall experience of the customer. It is never a good experience to listen to inane music when one waits in line to get through to an operator, but that becomes a far more tolerable experience when the phone is answered by a virtual secretary who greets the customer in the most professional way possible. For instance, it is possible to edit the settings in a way so that the voice can greet the customer according to the time of the day or implement any other special requests that are necessary.

3. Accurate Call Management

How many times does a customer have to go through the ordeal of landing up in the wrong department when he calls the customer service department of a company? Well, it happens quite often and that is not only annoying for the customer but it also slows down the problem resolving capabilities of the department. In such a situation it is always better for the company to use a cloud-based phone system and adapt the auto attendant system to ensure that all calls are managed properly. The system allows the administrator to set up specific groups so that the calls are diverted to the right department and if for some reason there is a long waiting time then the customer is diverted to the voicemail so that he can leave a message along with his contact number. In this way long queues are minimized and the representatives only answer calls which they are equipped to answer.

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4. Opportunity to Analyze the Efficiency of the Operation

It is important to keep in mind that irrespective of the sort of service that is provided by the customer service department, there needs to be a level of efficiency in the operation so that the operation is viable for the business owner. In order to gauge that, the people in charge of managing the operation need to have access to a variety of data in order ascertain the efficiency; those who use Cloud PBX have a distinct advantage on that front. There are advanced tools in the system that show the average call handling times of each and every agent who is on a callas well as the average wait times for every customer. The former helps in pulling up agents who might be taking too long in order to solve an issue and the latter helps in keeping the wait times at a minimum so that customers do not hang up after waiting for too long.

5. The Power of Cloud

Other than the customer service desks, there are certain departments in a company that need to be by their phone at all times, meaning employees should be available to receive calls at any time during the work day. For instance, the sales team of the company should be able to speak to the clients at all times which are when the power of the cloud becomes vital. When the phone system is on the cloud, the extension number of the employee allows him to receive calls not only on his work phone but also on his cell phone. This results in far more superior handling of calls and needless to say results in positive growth of the business.

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The cloud based phone system offered by Could PBX is going to revolutionize not only the customer service industry, but it will also provide companies with a suitably efficient system that will be well equipped to handle everything that is thrown at it at any given time.

Featured photo credit: farm 8 via flickr via farm8.staticflickr.com

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Published on January 18, 2019

Best 5 Language Learning Apps to Easily Master a New Language

Best 5 Language Learning Apps to Easily Master a New Language

Learning a new language is no easy feat. While a language instructor is irreplaceable, language learning apps have come to revolutionize a lot of things and it has made language learning much easier. Compared to language learning websites, apps offer a more interactive experience to learn a new language.

The following language learning apps are the top recommended apps for your language learning needs:

1. Duolingo

    Duolingo is a very successful app that merged gamification and language learning. According to Expanded Ramblings, the app now counts with 300 million users.

    Duolingo offers a unique concept, an easy-to-use app and is a great app to accompany your language acquisition journey. The courses are created by native speakers, so this is not data or algorithm-based.

    The app is free and has the upgrade options with Duolingo Plus for $9.99, which are add free lessons. The mobile app offers 25 languages and is popular for English-speaking learners learning other languages.

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    Download the app

    2. HelloTalk

      HelloTalk aims to facilitate speaking practice and eliminate the stresses of a real-time and life conversation. The app allows users to connect to native speakers and has a WhatsApp like chat that imitates its interface.

      There is a perk to this app. The same native speakers available also want to make an even exchange and learn your target language, so engagement is the name of the game.

      What’s more, the app has integrated translation function that bypasses the difficulties of sending a message with a missing word and instead fills in the gap.

      Download the app

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      3. Mindsnacks

        Remember that Duolingo has integrated gamification in language learning? Well, Mindsnacks takes the concept to another level. There is an extensive list of languages available within the app comes with eight to nine games designed to learn grammar, vocabulary listening.

        You will also be able to visualize your progress since the app integrates monitoring capabilities. The layout and interface is nothing short of enjoyable, cheerful and charming.

        Download the app

        4. Busuu

          Bussu is a social language learning app. It is available on the web, Android, and iOS. It currently supports 12 languages and is free.

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          The functionality allows users to learn words, simple dialogues and questions related to the conversations. In addition, the dialogues are recorded by native speakers, which brings you close to the language learning experience.

          When you upgrade, you unlock important features including course materials. The subscription is $17 a month.

          Download the app

          5. Babbel

            Babbel is a subscription-based service founded in 2008. According to LinguaLift, it is a paid cousing of Duolingo. The free version comes with 40 classes, and does not require you to invest any money.

            Each of the classes starts with with a sequential teaching of vocabulary with the help of pictures. The courses are tailor made and adapted to the students’ level, allowing the learning to be adjusted accordingly.

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            If you started learning a language and stopped, Babbel will help you pick up where you started.

            Download the app

            Takeaways

            All the apps recommended are tailored for different needs, whether you’re beginning to learn a language or trying to pick back up one. All of them are designed by real-life native speakers and so provide you with a more concrete learning experience.

            Since these apps are designed to adapt to different kinds of learning styles, do check out which one is the most suitable for you.

            Featured photo credit: Yura Fresh via unsplash.com

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