Advertising
Advertising

5 Cloud PBX Features That Will Boost Your Business Performance

5 Cloud PBX Features That Will Boost Your Business Performance

Nowadays it is possible for a customer to get in touch with a company by way of a variety of means including social media platforms. However, in spite of the plethora of options, there is absolutely no doubt in anyone’s mind that talking to a customer services representative at the company is still the most popular option for many. In order to improve the overall customer experience, many companies are going for Cloud PBX that offers such incredible features as a cloud based phone system. Following are some of the features of Cloud PBX that makes it so popular among companies.

1. Voice Quality

One of the most important things to keep in mind when a customer calls the customer services department of the company is the type of voice clarity that he will experience when he calls. If it is of the highest quality then the entire experience would be a better one. The voice quality on most of these phones is that of HD quality and that is something that makes the entire process of a telephonic conversation a pleasant one for both the customer service representative and the customer who calls in. At the end of the day, no company would want their customers to be annoyed at the inferior voice quality of their systems. Most of these phones operate on a G.722 codec and that is the vital feature that makes the voice quality so clear. The speech quality is something that has never been offered before by any other phone system.

Advertising

2. A Better Welcome to All Callers

When you adapt an auto attendant system that is offered by WebRTC enabled virtual PBX phone systems, it is indeed a one of a kind feature that enhances the overall experience of the customer. It is never a good experience to listen to inane music when one waits in line to get through to an operator, but that becomes a far more tolerable experience when the phone is answered by a virtual secretary who greets the customer in the most professional way possible. For instance, it is possible to edit the settings in a way so that the voice can greet the customer according to the time of the day or implement any other special requests that are necessary.

3. Accurate Call Management

How many times does a customer have to go through the ordeal of landing up in the wrong department when he calls the customer service department of a company? Well, it happens quite often and that is not only annoying for the customer but it also slows down the problem resolving capabilities of the department. In such a situation it is always better for the company to use a cloud-based phone system and adapt the auto attendant system to ensure that all calls are managed properly. The system allows the administrator to set up specific groups so that the calls are diverted to the right department and if for some reason there is a long waiting time then the customer is diverted to the voicemail so that he can leave a message along with his contact number. In this way long queues are minimized and the representatives only answer calls which they are equipped to answer.

Advertising

4. Opportunity to Analyze the Efficiency of the Operation

It is important to keep in mind that irrespective of the sort of service that is provided by the customer service department, there needs to be a level of efficiency in the operation so that the operation is viable for the business owner. In order to gauge that, the people in charge of managing the operation need to have access to a variety of data in order ascertain the efficiency; those who use Cloud PBX have a distinct advantage on that front. There are advanced tools in the system that show the average call handling times of each and every agent who is on a callas well as the average wait times for every customer. The former helps in pulling up agents who might be taking too long in order to solve an issue and the latter helps in keeping the wait times at a minimum so that customers do not hang up after waiting for too long.

5. The Power of Cloud

Other than the customer service desks, there are certain departments in a company that need to be by their phone at all times, meaning employees should be available to receive calls at any time during the work day. For instance, the sales team of the company should be able to speak to the clients at all times which are when the power of the cloud becomes vital. When the phone system is on the cloud, the extension number of the employee allows him to receive calls not only on his work phone but also on his cell phone. This results in far more superior handling of calls and needless to say results in positive growth of the business.

Advertising

The cloud based phone system offered by Could PBX is going to revolutionize not only the customer service industry, but it will also provide companies with a suitably efficient system that will be well equipped to handle everything that is thrown at it at any given time.

Featured photo credit: farm 8 via flickr via farm8.staticflickr.com

Advertising

More by this author

5 Cloud PBX Features That Will Boost Your Business Performance 5 Simple Ways to Boost Your Business Sales Steps to Get Rid of Viruses that Block Your Internet Browser 7 Tips to Turn Your After Dinner Speech Into a Memorable One 8 Online Tools That Will Help To Increase Your Productivity

Trending in Technology

1 10 Smartest Productivity Software to Boost Work Performance 2 5 Best Language Learning Apps to Master a New Language 3 11 Meeting Scheduler Apps to Boost Your Productivity 4 To Automate or not to Automate Your Personal Productivity System 5 7 Best Project Management Apps to Boost Productivity

Read Next

Advertising
Advertising
Advertising

Last Updated on November 19, 2019

10 Smartest Productivity Software to Boost Work Performance

10 Smartest Productivity Software to Boost Work Performance

Productivity is the ability to perform tasks efficiently and in a timely manner. In today’s busy and competitive business world, productivity is paramount for any business, organization or corporation.

Productivity is more than just performing tasks successfully. It is about investing and allocating resources, so the company or business can perform to meet its core goals.

As part of 2019, it is important to commit to new goals. When shopping around for new productivity software keep in mind the following things: cost, reliability, cross-platform compatibility, on the go, technical support, etc.

In the subsequent sections, we will examine the most recommended productivity software in the marketplace. In addition, we will look at what makes them tick and what separates them from the rest of the pack.

Projects and Tasks Management

1. Monday dot com

    Monday dot com was founded to create a team management solution so people connect to workplace processes across any industry. The productivity tool is used in more than 140 countries.

    The user interface is intuitive and impressive. It makes collaboration productive and fun because of its simplicity.

    The tool is deemed to have one of the best user experiences across the mobile and online project and task management platform.

    The product includes usability, customization, admin control, group management and control, private or public control, in-group messaging and more.

    Check out the software here!

    2. Asana

    Advertising

      The mantra behind Asana’s product is to enable teams from across different organizations to work together effortlessly.

      The software comes with lots of customizations. When you create a project as a user, you can choose between a traditional task view and the kanban-style board view. The dashboard allows you to see the progress on a project, and it includes an excellent advanced set of search tools.

      Also, Asana’s Android and iOS apps do retain the web interface’s clean look and feel.

      Check out the software here!

      3. Trello

        Trello was founded in the summer of 2010 and two years later the platform added 500,000 members. Anyone within sales, marketing, HR and operations can collaborate successfully with this product.

        Moreover, the tool has over 100 plus integrations with Google Drive, Slack, Jira and others. The product works flawlessly across various platforms.

        Some of the well-known features includes is speed, easy-to-use, and set up. The interface includes due dates, assignments, file storage, checklists and more.

        Check out the software here!

        4. Jira

          The Jira software is flexible and heralded as the next-generation project.

          Advertising

          The software allows teams to design and adapt the software to an organization’s needs. This includes having visibility into long term goals, project roadmaps, status of work, real-time release information and more. In addition, the interface is customizable.

          The Atlassian Cloud does not support multiple separate domains, subdomains or domain aliases in Google Apps.

          Check out the software here!

          5. Evernote Business

            Evernote was founded in 2008 and reached 11 million users by 2011. The company was founded on the premise that their product should address the ever-increasing volume and speed of information.

            The product helps bring together groups of teams because of versatility and functionality. It creates documents, collaboration on projects, store information all a single location.

            Moreover, you can find information quickly and includes effective search capabilities and integrations with existing tools you may already use.

            Check out the software here!

            Communication

            6. Slack

              Slack was founded in 2013 and the tool is heralded as a collaboration hub. Slack is where productivity happens. When you start a new project, hire new staff, deploy a code, review a sales contract, finalize on a budget, Slack covers all of these. Some of the major highlights include highly customizable notifications and seamless integrations with other collaboration and office tools. The free version of the software comes loaded with features, but does not archive old message. So, you have to review what are the best options for your organization or business.

              Check out the software here!

              Advertising

              7. Spike

                Newcomer Spike makes emails more conversational by helping teams maintain productivity, communication, and collaboration. All of these are achieved from within their inbox.

                Spike works on top of any existing email (O365, G suite, and IMAP) turning it into a real-time messenger and making your communication much more functional and efficient.

                Spike’s features include built-in groups and channels, voice and video calls, email encryption, instant access to all your files, and much more.

                Check out the software here!

                Creation

                8. Office 365

                  Microsoft’s Office 365 could not be excluded from the conversation and especially as it pertains to productivity software.

                  Of course we are all familiar with Word, Excel, PowerPoint, and Outlook. But there is more capabilities that come with it.

                  You have business-class email, online storage space, and teamwork solutions. These services can be accessed from just about anywhere.

                  Within this suite is Microsoft Sway, which is a presentation software and a step above PowerPoint.

                  Check out the software here!

                  Advertising

                  9. Grammarly

                    Grammarly helps to cut down time on editing. Professionals in several industries like law, healthcare, academia, marketing, engineering and journalism use it to provide instant feedback on the accuracy of writing in English.

                    Once you install the extension from Google Chrome, you can get corrections when you are drafting an email, using social media and other apps.

                    Grammarly is AI powered and it’s a wonderful tool to have to check spelling and grammar before a presentation.

                    Check out the software here!

                    Team Analytics

                    10. ActivTrak

                      ActivTrak is a business intelligence tool that allows you to access team behavior analytics. In other words, it is data-driven.

                      The pros include two-factor authentication with active directory integration. You can also automate your alerts and it has an intuitive interface with easy-to-use admin controls.

                      Furthermore, it comes with Google sign-in, iOS app, productivity track, and more. The bottomline is the product offers employee productivity metrics along with team behavior analytics.

                      Check out the software here!

                      The Bottom Line

                      Depending on the size, budget, resources, and immediate needs of your company, not all productivity software will exactly solve your problem. You will have to contact any of the providers above and probe extensively to find the right product that is made for your business.

                      More Productivity Tools

                      Featured photo credit: Domenico Loia via unsplash.com

                      Read Next