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5 Cloud PBX Features That Will Boost Your Business Performance

5 Cloud PBX Features That Will Boost Your Business Performance

Nowadays it is possible for a customer to get in touch with a company by way of a variety of means including social media platforms. However, in spite of the plethora of options, there is absolutely no doubt in anyone’s mind that talking to a customer services representative at the company is still the most popular option for many. In order to improve the overall customer experience, many companies are going for Cloud PBX that offers such incredible features as a cloud based phone system. Following are some of the features of Cloud PBX that makes it so popular among companies.

1. Voice Quality

One of the most important things to keep in mind when a customer calls the customer services department of the company is the type of voice clarity that he will experience when he calls. If it is of the highest quality then the entire experience would be a better one. The voice quality on most of these phones is that of HD quality and that is something that makes the entire process of a telephonic conversation a pleasant one for both the customer service representative and the customer who calls in. At the end of the day, no company would want their customers to be annoyed at the inferior voice quality of their systems. Most of these phones operate on a G.722 codec and that is the vital feature that makes the voice quality so clear. The speech quality is something that has never been offered before by any other phone system.

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2. A Better Welcome to All Callers

When you adapt an auto attendant system that is offered by WebRTC enabled virtual PBX phone systems, it is indeed a one of a kind feature that enhances the overall experience of the customer. It is never a good experience to listen to inane music when one waits in line to get through to an operator, but that becomes a far more tolerable experience when the phone is answered by a virtual secretary who greets the customer in the most professional way possible. For instance, it is possible to edit the settings in a way so that the voice can greet the customer according to the time of the day or implement any other special requests that are necessary.

3. Accurate Call Management

How many times does a customer have to go through the ordeal of landing up in the wrong department when he calls the customer service department of a company? Well, it happens quite often and that is not only annoying for the customer but it also slows down the problem resolving capabilities of the department. In such a situation it is always better for the company to use a cloud-based phone system and adapt the auto attendant system to ensure that all calls are managed properly. The system allows the administrator to set up specific groups so that the calls are diverted to the right department and if for some reason there is a long waiting time then the customer is diverted to the voicemail so that he can leave a message along with his contact number. In this way long queues are minimized and the representatives only answer calls which they are equipped to answer.

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4. Opportunity to Analyze the Efficiency of the Operation

It is important to keep in mind that irrespective of the sort of service that is provided by the customer service department, there needs to be a level of efficiency in the operation so that the operation is viable for the business owner. In order to gauge that, the people in charge of managing the operation need to have access to a variety of data in order ascertain the efficiency; those who use Cloud PBX have a distinct advantage on that front. There are advanced tools in the system that show the average call handling times of each and every agent who is on a callas well as the average wait times for every customer. The former helps in pulling up agents who might be taking too long in order to solve an issue and the latter helps in keeping the wait times at a minimum so that customers do not hang up after waiting for too long.

5. The Power of Cloud

Other than the customer service desks, there are certain departments in a company that need to be by their phone at all times, meaning employees should be available to receive calls at any time during the work day. For instance, the sales team of the company should be able to speak to the clients at all times which are when the power of the cloud becomes vital. When the phone system is on the cloud, the extension number of the employee allows him to receive calls not only on his work phone but also on his cell phone. This results in far more superior handling of calls and needless to say results in positive growth of the business.

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The cloud based phone system offered by Could PBX is going to revolutionize not only the customer service industry, but it will also provide companies with a suitably efficient system that will be well equipped to handle everything that is thrown at it at any given time.

Featured photo credit: farm 8 via flickr via farm8.staticflickr.com

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Last Updated on July 10, 2019

11 Brain Training Apps to Train Your Mind and Improve Memory

11 Brain Training Apps to Train Your Mind and Improve Memory

Whether at work or at school, people these days are under tremendous pressure to perform, perform and perform! Stress and pressure can have adverse affects on the well-being of a person, and need to be controlled.

Now, this doesn’t mean you make a dash to your nearest therapist. There are a number of wonderful and smart apps that you can use on your phone. These brain training apps have been scientifically designed to target specific areas of the human mind and control harmful emotions such as anxiety, as well as to improve memory and sharpness of the brain.

Here are 11 iPhone apps that you will not only enjoy but also find useful in keeping your mental health balanced at all times.

1. Lumosity

This app consists of games that focus on improving the user’s memory, problem-solving capability, attention span, and thinking. There are three games in each session, and they challenge the brain by changing every time. The user has to complete the games while playing against a clock.

Free of trial. $15 per month for the full version.

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Luminosity Mind training apps-Lifehack

    2. Fit Brains Trainer

    This brain training app has 10 sets of games that work on different areas of the brain and improve memory as well as concentration. A user is required to finish a particular task from each category on a daily basis and the app tracks the progress by a color coded graph.

    Free.

    Fit Brains Trainer Mind training apps-Lifehack

      3. CogniFit Brain Fitness

      Developed with the help of neuroscientists, this fun app improves a person’s cognitive abilities, which includes memory and concentration. The progress made by the user over a period of time can be tracked. Users can also play challenge rounds with their friends. The app also modifies the difficulty level to suit the profile of the user and provide recommendations based on the results. Spending 20–30 minutes a few times every week can give measurable improvement in the performance of a user.

      First four games free, then $13 a month.

      cognifit-Mind Training Apps-Lifehack

        4. Brain Fitness Pro

        The makers of this app claim that it can improve the IQ of a user, and improve intelligence and memory. The app is fun and is user friendly, and 30 minutes a day can fetch you results in less than three weeks.

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        Buy for $3.99.

        5. Happify

        If nothing else makes you happy in life, this app will. Well, this is what the developers claim at least. This app comes loaded with lots of quizzes, polls and gratitude journals, which work on the fundamentals of positive psychology. The app also helps to control stress and emotions to make you feel better.

        Free to use.

        Happify-Mind Training Apps-Lifehack

          6. Clockwork Brain

          You will like the little gold robot that comes in every time to explain the next game you are going to play. While the games are not much different to those offered in apps such as Luminosity, the look and feel reminds me of a workshop from old times.

          Free.

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          Clockwork Trsin-Mind Training Apps-Lifehack

            7. ReliefLink

            Initially created as an app for suicide prevention, it has found its use as a great app for tracking the mood of the user by taking measure of all things relevant to the user’s mental health. In case the user experiences high emotional stress, the app has a coping mechanism that includes voice-recorded mindfulness, exercises and music for relaxation. There is also a map that informs the user of the nearest therapist and medical facilities for mental health treatment.

            Relief Link - Mind Training Apps - Lifehack

              8. Eidetic

              Eidetic is a memory enhancement app and uses a ‘spaced repetition’ technique to help users memorize information such as important phone numbers, words, credit card details or passwords. It also notifies you when it’s time to take a test to see what you remember, so that you retain information in your long-term memory.

              Eidetic - Mind Training Apps - Lifehack

                9. Braingle

                Braingle helps to maintain the sharpness of the brain and improve the reasoning ability of a person through riddles and optical illusions. It is different from other brain training apps that employ memory and reaction based tests. You can also compete with your friends and family members in figuring out the fun riddles.

                Free.

                Briangle- Mind Training Apps-LIfehack

                  10. Not The Hole Story

                  If you have a penchant for solving hard riddles, then this app is a must-have for you. Filled with exclusive riddles along with a simple-to-use interface, the app gives you riddles that you have to solve through a book. You will be given hints along the way, and when you give up, the answers will be revealed. This app will encourage you to broaden your thinking and put your mind to a challenging test.

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                  Free.

                  Not the hole story - Mind Training Apps - Lifehack

                    11. Personal Zen

                    This fun brain training app follows the journey of two animated characters who travel through a field of grass. Personal Zen is a nice app meant for reducing anxiety and trains the brain to focus on the positive aspects. The developer’s advice is to use the app for 10 minutes a day to see the best results.

                    Free.

                    personal zen- mind training apps - lifehack

                      Featured photo credit: NeONBRAND via unsplash.com

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