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5 Cloud PBX Features That Will Boost Your Business Performance

5 Cloud PBX Features That Will Boost Your Business Performance

Nowadays it is possible for a customer to get in touch with a company by way of a variety of means including social media platforms. However, in spite of the plethora of options, there is absolutely no doubt in anyone’s mind that talking to a customer services representative at the company is still the most popular option for many. In order to improve the overall customer experience, many companies are going for Cloud PBX that offers such incredible features as a cloud based phone system. Following are some of the features of Cloud PBX that makes it so popular among companies.

1. Voice Quality

One of the most important things to keep in mind when a customer calls the customer services department of the company is the type of voice clarity that he will experience when he calls. If it is of the highest quality then the entire experience would be a better one. The voice quality on most of these phones is that of HD quality and that is something that makes the entire process of a telephonic conversation a pleasant one for both the customer service representative and the customer who calls in. At the end of the day, no company would want their customers to be annoyed at the inferior voice quality of their systems. Most of these phones operate on a G.722 codec and that is the vital feature that makes the voice quality so clear. The speech quality is something that has never been offered before by any other phone system.

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2. A Better Welcome to All Callers

When you adapt an auto attendant system that is offered by WebRTC enabled virtual PBX phone systems, it is indeed a one of a kind feature that enhances the overall experience of the customer. It is never a good experience to listen to inane music when one waits in line to get through to an operator, but that becomes a far more tolerable experience when the phone is answered by a virtual secretary who greets the customer in the most professional way possible. For instance, it is possible to edit the settings in a way so that the voice can greet the customer according to the time of the day or implement any other special requests that are necessary.

3. Accurate Call Management

How many times does a customer have to go through the ordeal of landing up in the wrong department when he calls the customer service department of a company? Well, it happens quite often and that is not only annoying for the customer but it also slows down the problem resolving capabilities of the department. In such a situation it is always better for the company to use a cloud-based phone system and adapt the auto attendant system to ensure that all calls are managed properly. The system allows the administrator to set up specific groups so that the calls are diverted to the right department and if for some reason there is a long waiting time then the customer is diverted to the voicemail so that he can leave a message along with his contact number. In this way long queues are minimized and the representatives only answer calls which they are equipped to answer.

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4. Opportunity to Analyze the Efficiency of the Operation

It is important to keep in mind that irrespective of the sort of service that is provided by the customer service department, there needs to be a level of efficiency in the operation so that the operation is viable for the business owner. In order to gauge that, the people in charge of managing the operation need to have access to a variety of data in order ascertain the efficiency; those who use Cloud PBX have a distinct advantage on that front. There are advanced tools in the system that show the average call handling times of each and every agent who is on a callas well as the average wait times for every customer. The former helps in pulling up agents who might be taking too long in order to solve an issue and the latter helps in keeping the wait times at a minimum so that customers do not hang up after waiting for too long.

5. The Power of Cloud

Other than the customer service desks, there are certain departments in a company that need to be by their phone at all times, meaning employees should be available to receive calls at any time during the work day. For instance, the sales team of the company should be able to speak to the clients at all times which are when the power of the cloud becomes vital. When the phone system is on the cloud, the extension number of the employee allows him to receive calls not only on his work phone but also on his cell phone. This results in far more superior handling of calls and needless to say results in positive growth of the business.

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The cloud based phone system offered by Could PBX is going to revolutionize not only the customer service industry, but it will also provide companies with a suitably efficient system that will be well equipped to handle everything that is thrown at it at any given time.

Featured photo credit: farm 8 via flickr via farm8.staticflickr.com

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Last Updated on October 12, 2020

10 Best Calendar Apps to Stay on Track in 2020

10 Best Calendar Apps to Stay on Track in 2020

The success of our day is largely dependent on the quality of our planning. Not to miss out anything in their to-dos, some people prefer to make a list of upcoming tasks in a notebook, while others have long started using digital technology solutions.

Calendar applications are some of the main tools that are worth using to organize our life and plan your time carefully.

Many people have switched to specific tools; however, there are still some who do not use calendars on a daily basis. They may find some applications uncomfortable to use, non-functional, or expensive.

In this article, we are going to check out the best calendars apps to help you stay organized.

Before You Download

As you are no doubt aware, there are all kinds of calendar apps available. Instead of you sifting through the hundreds of them, we’ve handpicked 10 of the best calendar apps you can get. On top of glowing reviews from each one, we’ve considered the following aspects when creating this list:

  • User Interface – How you navigate the app should be smooth and simple. The buttons on the app should be clear, obvious and easy to move through.
  • Synchronization – Whether it’s with other calendar apps or with other apps, syncing apps should be easy and enhance your overall experience with the app.
  • Additional features – Since there are so many options for calendars, many of these apps offer additional features. These features make the apps stand out from the other apps and provide unique experiences to you.

1. Any.do Calendar

    This calendar has direct integration with Any.Do To-Do List, which gives you a unique tandem of two applications.

    Apart from its extended functionality, Cal Calendar is easy to use. The creation of events is very simple and fast.

    What is more, depending on the name of the event, the application automatically adds contacts and geolocation data to the entry description. You can even import your lists and entries from Any.do.

    Any.do Calendar is a great option for any type of user. It is very convenient and doesn’t overcomplicate the mode of display.

    Another good thing is that this tool is available for free, so you can use it without spending a dime for the software.

    Download Any.do Calendar here!

    2. Google Calendar

      Google Calendar is the official calendar for Android devices that has been tested out by many users around the globe. If you are right now trying to get away from it, consider changing your mind.

      Since this application is installed on most Android devices by default, many users think that there is nothing special in this program. They are wrong.

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      Google has been updating its calendar for quite a few years, and now it comes in Material Design with advanced event features, direct integration into other Google services (for example, supports reminders and Google Now), and comes with Exchange support.

      The program is super easy and will not cost a dime for you. It is a good thing, right?

      Download Google Calendar here.

      3. Calendar

        Calendar is a relatively new app. It works as a web app and for both iOS and Android devices. It is an intelligent app that learns your contacts, schedule and tasks. It also helps you schedule and arrange meetings according to your available time slots.

        A good thing about Calendar is that it allows you to sync up with other calendars you use such as Apple Calendar and Google Calendar. And so you can manage all the calendars you have in one place.

        Calendar also gives you analytics of your meetings, giving you a clear picture on how you can improve your time management.

        Download Calendar: Meeting & Scheduling here.

        4. Business Calendar

          Business Calendar is geared towards people who use their calendar for work purposes and business task planning. It offers different modes with wide configuration capabilities.

          The application gives a default view mode by months, and events can be marked in different colors. Display modes/ sorting can be adjusted to your needs (by month, day, year, or events).

          You can also set a multi-day viewing mode to see how things look for the next few days. Scrolling up and down moves you by month, and if you check a few days, they will be shown in a more detailed form.

          The day display mode offers hourly scheduling, and the schedule mode provides a detailed schedule for a single event.

          Business Calendar is a great tool for planning/ scheduling cases, tasks, and events. There is a support for recurring events, which can be set up in just a few clicks.

          Having purchased software, you can use it to import and export other calendars, delete, copy, or move several events at the same time.

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          Android Business Calendar application may seem somewhat chaotic, but it works fine and is easy to work with if you play with it for a while.

          A full version of the application is available for $4.99, but you can also find a free version for the app test drive.

          Download Business Calendar here.

          5. aCalendar

            aCalendar opens our collection of top 10 calendar applications available on the market today. With its appealing design, easy navigation, and great functionality, it is one of the most popular calendar apps in our list.

            Some of extra functions include color schemes for each case type (48 colors to choose from), different types of demonstrations, different widgets, moon phases, and much more.

            Taking into account it functionality, aCalendar is a reliable calendar application that has an easy-to-navigate interface with three display options. Scrolling from side to side allows you to switch between the display modes of the month, week and day.

            When scrolling down and up, you are moving through the calendar at intervals in accordance with the selected display mode.

            Apart from its time planning feature, aCalendar synchronizes photos from contact lists or social networks to remind you about birthdays, anniversaries, or any other special dates.

            The program also supports data transfer through NFC and full-screen widgets, which eases your work with any data.

            The program is available for free, but you can also get even more features if you buy the extended version of software for $4.99.

            Download aCalendar here.

            6. DigiCal Calendar

              DigiCal Calendar is very similar to Cal Calendar in the fact that the application focuses on design more than on its functionality. However, this doesn’t mean that the application doesn’t serve the purpose.

              With this calendar application, you can synchronize all your calendars and view them in different ways.

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              Along with the basic functions, this program comes with support for Google Calendar, Outlook, and includes some unique and interesting features. You can match keywords to the image or set up a dark theme.

              The app can even show you the weather forecast for three days. There are many other features that deserve the attention of people who really like to use calendar applications.

              Download DigiCal Calendar here.

              7. SolCalendar

                SolCalendar can be called a universal application. It claims to be an all-in-one digital solution having a basic calendar functionality combined with some other advanced features, such as weather forecast for a specific day.

                The application supports Google Calendar, as well as tasks, widgets, lunar calendar and even Foursquare.

                Those searching for a calendar application to cover just everything in its functionality, SolCalendar is a program to consider. There are a lot of interesting things in this application; the program does an excellent job working in “all-in-one” mode.

                Test SolCalendar – the application is available for free. You can test it out without purchasing the service.

                Download SolCalendar here.

                8. IRL Event Social Network

                  One of the most unique apps on this list is the IRL Event Social Network app. As you can guess from the name, the core focus of this app is social networking. Unlike other social media platforms, you can consider this platform to function similar to Meetup.com. It’s a site where you can connect with other people within your area that share a similar interest.

                  IRL is that while also providing a convenient calendar for you to schedule events and plan out your day. Though due to it being a secondary focus, you’re lacking a lot of the syncing aspects that other apps have on this list. Regardless, because of this huge social feature, it’s worth considering for those who want to make more connections.

                  Download IRL Event Social Network here.

                  9. Today Calendar

                    Today Calendar is one of the most hip and edgy calendars in our list. The solution was one of the first ones that really embraced Material Design and remains one of the few that adhere to the neat style.

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                    The calendar application offers bold colors, simple controls, and great functionality. This is not as heavy an application as many others; it will not eat all the memory of your device.

                    If you are not searching for something complicated and over-functional, Today Calendar is what you need. You can always test the application before paying for it – the program is available for free.

                    Download Today Calendar here.

                    10. Timepage

                      Timepage is an intuitive calendar app that will manage your time in a way that other calendar apps can’t. It offers the same sort of functions that you’d expect from other calendar apps: opportunities to record events, notifications and reminders, weather, and driving duration to a particular event. However, the app goes beyond those functionalities in two ways.

                      The first way is that while the app sends you notifications, it also has reminders for you for what is coming up next. That bit of extra time can allow you to prepare and make adjustments to your day if need be.

                      The second function – which is more important – is the heat map when you go to see the full view of your calendar. This heat map indicates what days you are most busy and other days where you are freer. This heat map provides a quick glance to determine broadly what days are good to add more events and other tasks.

                      Download Timepage here.

                      Our Verdict

                      Searching for the right application to manage your various calendars and plan your busy day can sometimes turn into a streak of obstacles.

                      Most of us need flexible applications that can be easily used to manage our tough schedule. The application should have all necessary time planning functions and be intuitive.

                      Stylish design and limitless compatibility also matter. It is not always easy to find such a program.

                      The above digital calendar solutions fall under the category “worth” of being used. They are modern, multifunctional, easy, and easy. Pick the one you like!

                      More Productivity Apps for Better Time Management

                      Featured photo credit: Unsplash via unsplash.com

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