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9 Ways To Be A Connective Leader Who Can Hold The Team

9 Ways To Be A Connective Leader Who Can Hold The Team

Being a connective leader is no harder than becoming a skilled musician. If you apply these principles and play by the rules, people will follow you.

1. Encourage creativity.

Always involve others in seeking solutions. One of the qualities that makes us different from every other person is our creativity. It’s good to explore the creativity of each member of your team. Diversity brings innovation. From my years of leading several teams, I have discovered that the best ideas often come from passive members of the team. It doesn’t matter that everyone is not outspoken, what really matters is that everyone is heard. Always make sure you involve every member of the team in decision making, regardless of their personality.

2. Become an active listener.

“People don’t care how much you know until they know how much you care.” Listening and hearing is not the same thing. Your ability to listen as a leader is your greatest asset, and it’s an asset not many leaders possess. Everyone wants to be heard; no one wants to listen. Sometimes just try to listen and not say anything. When you listen, you show your team members that you care about them and this encourages them to share with you. If you are going to be a connective leader, especially one who is skilled at problem solving, you just have to become an active listener.

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3. It’s okay to fail.

Failure is not the end of the world. In fact, you cannot succeed until you have failed. There is no way your teammates will not make mistakes, so the way you handle such mistakes is what will determine what kind of leader you are. Allow your teammates to safely face and self correct it whenever they fail or make mistakes. When someone makes a mistake, compliment her for her effort and tell her that she can do better next time. “A drop of honey catches more flies than a gallon of gall.”

4. It’s all right to be a friend.

The days of autocratic leadership and dictatorship are far gone. There is a popular saying that “leaders touch a heart before they ask for a hand.” You can’t move people to action unless you first move them with emotion. Being a friend is not as hard as it seems; all you have to do is take personal interest in the growth and success of everyone you lead. Learn their names, find out where they live, give them something of value on their birthdays. Connect with them emotionally, and they will follow you to the moon.

5. Lead your team on a journey.

One of the costliest mistakes most leaders make is that they want to get to the Promised Land first and before everyone else. A team is called that because it consists of diverse people seeking a common goal. Whatever your team’s goal might be, make sure you carry everyone along. Even footballers are not happy when they get benched, regardless of whether or not the team wins a trophy. Let your team members help you as you make crucial decisions and overcome difficult challenges. They say that “success is a journey, not a destination.” Allow your teammates experience the joy of overcoming each challenge on the way to glory.

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6. Invest in your team.

I saw a funny joke recently. A CFO was having a conversation with the CEO of a firm.

CFO to CEO: “What happens if we invest in developing our people and they leave us?”

CEO to CFO: “What happens if we don’t, and they stay?”

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The education of your team members should be a major concern to you as the leader. The more individual team members grow, the bigger and better the organization or group becomes. There is a popular saying that “to double your productivity, triple your education.” In other words, to double the strength of your team, triple the education of your team members. Investing in your team members also brings loyalty.

7. Give recognition.

Don’t try to take all the glory. Give recognition to whom recognition is due. According to Dale Carnegie, “Be hearty in your approbation and lavish in your praise.” Recognition is a major motivation to humans. Who doesn’t like to be recognized? We all love recognition and compliments. Take note of even the little things and make sure you give compliments openly so that the receiver can be very happy. This will also help other members of the team to strive harder so they can receive compliments for their good works.

8. Let your actions inspire others.

“To believe in something, and not to live it, is dishonest.” ―Mahatma Gandhi

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People naturally follow leaders stronger than themselves. In a typical organization, the moment your subordinate becomes stronger than you, he will become your boss and you will become the subordinate. One way to earn respect is to do what you say. You lead by example and from the front. First show your subordinates that you can do it, and they will follow you. They will give their best to become like you

9. Trust is a must.

To be a connective leader, you must earn the trust of your team members. There are various ways to earn trust but some of the best ways are: make your teammates comfortable around you; don’t judge people by their weaknesses and inadequacies and don’t do divide and rule; be a good listener; be your team members’ no. 1 cheerleader, and so on. No matter what you do, you will never be a connective leader if you don’t have the trust and respect of your team members, so earn it.

Featured photo credit: West Point – The U.S. Military Academy via flickr.com

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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