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10 Ways Successful Leaders Skilfully Manage Crisis

10 Ways Successful Leaders Skilfully Manage Crisis

“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy

If you are facing a crisis, there are several to you manage it skilfully and get out alive. Here are 10 reliable ways successful leaders manage a crisis.

1. They face up to bad news

The first step is to acknowledge there is a crisis. Very often, problems are swept under the carpet until it is too late and the emergency can get out of control. The first thing to do is to assemble the team and look at the possible causes. All team members must be committed to telling the truth. Facing up to reality is the first step in overcoming any crisis. Don’t spin the truth.

An excellent example is Winston Churchill during World War II. He knew that some bad news might be filtered out and he might not be aware of it. This is why he set up a ‘bad news department’.

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2. They know that things may get worse

The successful leaders know that emergency corrective measures just may not be enough. They have to plan for the worst case scenario. This can mean taking radical action which will ensure a sustainable turnaround. Redundancies have to be made. There may be an urgent need to get legal advice and/or change public relations policy. Overall, they know that they will have to be committed, disciplined and above all, courageous.

3. They ensure that there is no breakdown in communication

Poor communication in a company can have devastating effects. Many team members may withhold or just not forward messages for various reasons:

  • Expectations are not clearly set out so seemingly minor problems are ignored
  • Misuse of data on a defective product
  • Information overload may lead to messages being overlooked
  • An ‘us vs. them’ mentality hampers communication
  • Some employees fear retribution if they mention a problem.
  • Some managers may ignore input because they know it all

The successful manager takes the lead in ‘no surprises management (NSM)’ by making sure that communication is open at all times.

4. They know when to make sacrifices

Encouraging and motivating the team to get through the crisis may mean sacrifices. The successful leader will take the initiative by making the first sacrifice and then encourage team members to do likewise.

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5. They mobilize their team by inspiring them

“Employees are expected to (be) ‘dedicated, professional, accurate, and ethical’.” – Larry Slate

Successful managers lead by example. There may be drastic changes to be made. They know how to adjust procedures, policies and objectives in line with the emergency. By being dedicated and professional at all times they will inspire and motivate their team to be the same.

6. They know how to adapt their management style

Sometimes, immediate changes have to be made and a more autocratic style of leadership has to be adopted. There are advantages in saving time and rescuing the company from disaster. The downside of this is that there will be no consultation. This may cause difficulty in building trust, respect, and dedication among the team members.

Daniel Goleman in the Harvard Business Review states that successful leaders can change their management style to suit the situation. He cites different styles from the authoritative or coercive at one of the end of the spectrum to the affiliative and democratic at the other end. Being able to switch style is the mark of a successful leader, according to Goleman.

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7. They know how to build trust

If you read Robert Papes’ book Management During an Economic Crisis, you will notice how much emphasis he places on building trust among the team. This is the mark of a truly successful leader and will stand him or her in good stead when a crisis looms. He mentions how important it is to be fair, open, keep promises, and treat people with dignity and respect.

8. They know how to communicate with the media

“There cannot be a crisis next week. My schedule is already full.” – Henry A. Kissinger

Inevitably, if your company is in the mainstream, you will need to be able to communicate effectively and let the public and your stakeholders know what is happening. The wise leader will know how to answer media questions:

  • Avoid using jargon or fluffy language
  • Aim for clarity
  • Be confident and speak to the camera with strong eye contact
  • Never use ‘no comment’ as it may be interpreted as trying to hide something
  • Reduce disfluencies like ‘ah’ and ‘um’

9. They are not afraid to try new strategies

“Lead the crisis-  or the crisis will lead you!” – Alfred J. Lichte (retired 4 Star Air Force General)

Intelligent leaders know that desperate situations call for bold new strategies. They do not let fear distract them. This may involve improved systems or innovation. They know that speed will be key and are not afraid to be move decisively.

10. They are confident and optimistic

If a successful leader is emotionally intelligent, he or she will be able to lead the team with great empathy. He will be able to radiate energy with an upbeat attitude.

An example of a successful leader in a crisis was the New York Mayor, Rudy Giuliani, during the 9/11 disaster. He was able to demonstrate that the leadership was in control which was vital to people who were in a state of shock. He communicated clearly on a daily basis. He was visible and demonstrated a hands-on-approach which was very reassuring.

Let us know in the comments how you or your manager dealt with a crisis successfully.

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Featured photo credit: Woman manager/Pixabay via pixabay.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on November 15, 2018

Success In Reaching Goals Is Determined By Mindset

Success In Reaching Goals Is Determined By Mindset

What do you think it takes to achieve your goals? Hard work? Lots of actions? While these are paramount to becoming successful in reaching our goals, neither of these are possible without a positive mindset.

As humans, we naturally tend to lean towards a negative outlook when it comes to our hopes and dreams. We are prone to believing that we have limitations either from within ourselves or from external forces keeping us from truly getting to where we want to be in life. Our tendency to think that we’ll “believe it when we see it” suggests that our mindsets are focused on our goals not really being attainable until they’ve been achieved. The problem with this is that this common mindset fuels our limiting beliefs and shows a lack of faith in ourselves.

The Success Mindset

Success in achieving our goals comes down to a ‘success mindset’. Successful mindsets are those focused on victory, based on positive mental attitudes, empowering inclinations and good habits. Acquiring a success mindset is the sure-fire way to dramatically increase your chance to achieve your goals.

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The idea that achieving our goals comes down to our habits and actions is actually a typical type of mindset that misses a crucial point; that our mindset is, in fact, the determiner of our energy and what actions we take. A negative mindset will tend to create negative actions and similarly if we have a mindset that will only set into action once we see ‘proof’ that our goals are achievable, then the road will be much longer and arduous. This is why, instead of thinking “I’ll believe it when I see it”, a success mindset will think “I’ll see it when I believe it.”

The Placebo Effect and What It Shows Us About The Power of Mindset

The placebo effect is a perfect example of how mindset really can be powerful. In scientific trials, a group of participants were told they received medication that will heal an ailment but were actually given a sugar pill that does nothing (the placebo). Yet after the trial the participants believed it’s had a positive effect – sometimes even cured their ailment even though nothing has changed. This is the power of mindset.

How do we apply this to our goals? Well, when we set goals and dreams how often do we really believe they’ll come to fruition? Have absolute faith that they can be achieved? Have a complete unwavering expectation? Most of us don’t because we hold on to negative mindsets and limiting beliefs about ourselves that stop us from fully believing we are capable or that it’s at all possible. We tend to listen to the opinions of others despite them misaligning with our own or bow to societal pressures that make us believe we should think and act a certain way. There are many reasons why we possess these types of mindsets but a success mindset can be achieved.

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How To Create a Success Mindset

People with success mindsets have a particular way of perceiving things. They have positive outlooks and are able to put faith fully in their ability to succeed. With that in mind, here are a few ways that can turn a negative mindset into a successful one.

1. A Success Mindset Comes From a Growth Mindset

How does a mindset even manifest itself? It comes from the way you talk to yourself in the privacy of your own head. Realising this will go a long way towards noticing how you speak to yourself and others around you. If it’s mainly negative language you use when you talk about your goals and aspirations then this is an example of a fixed mindset.

A negative mindset brings with it a huge number of limiting beliefs. It creates a fixed mindset – one that can’t see beyond it’s own limitations. A growth mindset sees these limitations and looks beyond them – it finds ways to overcome obstacles and believes that this will result in success. When you think of your goal, a fixed mindset may think “what if I fail?” A growth mindset would look at the same goal and think “failures happen but that doesn’t mean I won’t be successful.”

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There’s a lot of power in changing your perspective.

2. Look For The Successes

It’s really important to get your mind focused on positive aspects of your goal. Finding inspiration through others can be really uplifting and keep you on track with developing your success mindset; reinforcing your belief that your dreams can be achieved. Find people that you can talk with about how they achieved their goals and seek out and surround yourself with positive people. This is crucial if you’re learning to develop a positive mindset.

3. Eliminate Negativity

You can come up against a lot of negativity sometimes either through other people or within yourself. Understanding that other people’s negative opinions are created through their own fears and limiting beliefs will go a long way in sustaining your success mindset. But for a lot of us, negative chatter can come from within and these usually manifest as negative words such as can’t, won’t, shouldn’t. Sometimes, when we think of how we’re going to achieve our goals, statements in our minds come out as negative absolutes: ‘It never works out for me’ or ‘I always fail.’

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When you notice these coming up you need to turn them around with ‘It always works out for me!’ and ‘I never fail!’ The trick is to believe it no matter what’s happened in the past. Remember that every new day is a clean slate and for you to adjust your mindset.

4. Create a Vision

Envisioning your end goal and seeing it in your mind is an important trait of a success mindset. Allowing ourselves to imagine our success creates a powerful excitement that shouldn’t be underestimated. When our brain becomes excited at the thought of achieving our goals, we become more committed, work harder towards achieving it and more likely to do whatever it takes to make it happen.

If this involves creating a vision board that you can look at to remind yourself every day then go for it. Small techniques like this go a long way in sustaining your success mindset and shouldn’t be dismissed.

An Inspirational Story…

For centuries experts said that running a mile in under 4 minutes was humanly impossible. On the 6th May 1954, Rodger Bannister did just that. As part of his training, Bannister relentlessly visualised the achievement, believing he could accomplish what everyone said wasn’t possible…and he did it.

What’s more amazing is that, as soon as Bannister achieved the 4-minute mile, more and more people also achieved it. How was this possible after so many years of no one achieving it? Because in people’s minds it was suddenly possible – once people knew that it was achievable it created a mindset of success and now, after over fifty years since Bannister did the ‘impossible’, his record has been lowered by 17 seconds – the power of the success mindset!

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