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10 Ways Successful Leaders Skilfully Manage Crisis

10 Ways Successful Leaders Skilfully Manage Crisis

“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy

If you are facing a crisis, there are several to you manage it skilfully and get out alive. Here are 10 reliable ways successful leaders manage a crisis.

1. They face up to bad news

The first step is to acknowledge there is a crisis. Very often, problems are swept under the carpet until it is too late and the emergency can get out of control. The first thing to do is to assemble the team and look at the possible causes. All team members must be committed to telling the truth. Facing up to reality is the first step in overcoming any crisis. Don’t spin the truth.

An excellent example is Winston Churchill during World War II. He knew that some bad news might be filtered out and he might not be aware of it. This is why he set up a ‘bad news department’.

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2. They know that things may get worse

The successful leaders know that emergency corrective measures just may not be enough. They have to plan for the worst case scenario. This can mean taking radical action which will ensure a sustainable turnaround. Redundancies have to be made. There may be an urgent need to get legal advice and/or change public relations policy. Overall, they know that they will have to be committed, disciplined and above all, courageous.

3. They ensure that there is no breakdown in communication

Poor communication in a company can have devastating effects. Many team members may withhold or just not forward messages for various reasons:

  • Expectations are not clearly set out so seemingly minor problems are ignored
  • Misuse of data on a defective product
  • Information overload may lead to messages being overlooked
  • An ‘us vs. them’ mentality hampers communication
  • Some employees fear retribution if they mention a problem.
  • Some managers may ignore input because they know it all

The successful manager takes the lead in ‘no surprises management (NSM)’ by making sure that communication is open at all times.

4. They know when to make sacrifices

Encouraging and motivating the team to get through the crisis may mean sacrifices. The successful leader will take the initiative by making the first sacrifice and then encourage team members to do likewise.

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5. They mobilize their team by inspiring them

“Employees are expected to (be) ‘dedicated, professional, accurate, and ethical’.” – Larry Slate

Successful managers lead by example. There may be drastic changes to be made. They know how to adjust procedures, policies and objectives in line with the emergency. By being dedicated and professional at all times they will inspire and motivate their team to be the same.

6. They know how to adapt their management style

Sometimes, immediate changes have to be made and a more autocratic style of leadership has to be adopted. There are advantages in saving time and rescuing the company from disaster. The downside of this is that there will be no consultation. This may cause difficulty in building trust, respect, and dedication among the team members.

Daniel Goleman in the Harvard Business Review states that successful leaders can change their management style to suit the situation. He cites different styles from the authoritative or coercive at one of the end of the spectrum to the affiliative and democratic at the other end. Being able to switch style is the mark of a successful leader, according to Goleman.

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7. They know how to build trust

If you read Robert Papes’ book Management During an Economic Crisis, you will notice how much emphasis he places on building trust among the team. This is the mark of a truly successful leader and will stand him or her in good stead when a crisis looms. He mentions how important it is to be fair, open, keep promises, and treat people with dignity and respect.

8. They know how to communicate with the media

“There cannot be a crisis next week. My schedule is already full.” – Henry A. Kissinger

Inevitably, if your company is in the mainstream, you will need to be able to communicate effectively and let the public and your stakeholders know what is happening. The wise leader will know how to answer media questions:

  • Avoid using jargon or fluffy language
  • Aim for clarity
  • Be confident and speak to the camera with strong eye contact
  • Never use ‘no comment’ as it may be interpreted as trying to hide something
  • Reduce disfluencies like ‘ah’ and ‘um’

9. They are not afraid to try new strategies

“Lead the crisis-  or the crisis will lead you!” – Alfred J. Lichte (retired 4 Star Air Force General)

Intelligent leaders know that desperate situations call for bold new strategies. They do not let fear distract them. This may involve improved systems or innovation. They know that speed will be key and are not afraid to be move decisively.

10. They are confident and optimistic

If a successful leader is emotionally intelligent, he or she will be able to lead the team with great empathy. He will be able to radiate energy with an upbeat attitude.

An example of a successful leader in a crisis was the New York Mayor, Rudy Giuliani, during the 9/11 disaster. He was able to demonstrate that the leadership was in control which was vital to people who were in a state of shock. He communicated clearly on a daily basis. He was visible and demonstrated a hands-on-approach which was very reassuring.

Let us know in the comments how you or your manager dealt with a crisis successfully.

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Featured photo credit: Woman manager/Pixabay via pixabay.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on September 18, 2019

15 Best Organizing Tips For Office Organization and Getting More Done

15 Best Organizing Tips For Office Organization and Getting More Done

You may think that you don’t have time for office organization, but if you really knew how much time that disorganization cost you, you’d reconsider.

Rearranging and moving piles occasionally doesn’t count. Neither does clearing off your desk, if you swipe the mess into a bin, or a desk drawer.

A relatively neat and orderly office space clears the way for higher productivity and less wasted time.

Organizing your office doesn’t have to take days, it can be done a little at a time. In fact, maintaining an organized office is much more effective if you treat it like an on-going project, instead of a massive assault.

So, if you’re ready to get started, the following organizing tips will help you transform your office into an efficient workspace.

1. Purge Your Office

De-clutter, empty, shred, get rid of everything that you don’t need or want. Look around. What haven’t you used in a while?

Take one area at a time. If it doesn’t work, send it out for repair or toss it. If you haven’t used it in months and can’t think of when you’ll actually need it, out it goes. This goes for furniture, equipment, supplies, etc.

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Don’t forget about knick-knacks, plants (real or artificial), and decorations – if they’re covered with dust and make your office look shabby, they’re fair game.

2. Gather and Redistribute

Gather up every item that isn’t where it belongs and put it where it does.

3. Establish Work “Zones”

Decide what type of activity happens in each area of your office. You’ll probably have a main workspace (most likely your desk,) a reference area (filing cabinet, shelves, binders,) and a supply area (closet, shelves or drawers.)

Place the appropriate equipment and supplies are located in the proper area as much as possible.

4. Close Proximity

Position the equipment and supplies that you use most within reach. Things that you rarely use can be stored or put away.

5. Get a Good Labeler

Choose a label maker that’s simple to use. Take the time to label shelves, bins, baskets drawers. Not only will it remind you where things go, but it will also help others who may have a need to find, use, or put away anything in your workspace.

6. Revise Your Filing System

As we move fully into the digital age, the need to store paper files has decreased.

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What can your store digitally? Are you duplicating files? You may be able to eliminate some of the files and folders you’ve used in the past. If you’re storing files on your computer, make sure you are doing regular back-ups.

Here’re some storage ideas for creating a smooth filing system:

  • Create a meeting folder – Put all “items to be discussed” in there along with items that need to be handed off, reports that need to be given, etc. It’ll help you be prepared for meetings and save you stress in the even that a meeting is moved up.
  • Create a WOR folder – So much of our messy papers are things that are on hold until someone else responds or acts. Corral them in a WOR (Waiting on Response) folder. Check it every few days for outstanding actions you may need to follow-up on.
  • Storage boxes – Use inexpensive storage boxes to keep archived files and get them out of your current file space.
  • Magazine boxes – Use magazine boxes or binders to store magazines and catalogs you really want to store. Please make sure you really need them for reference or research, otherwise recycle them, or give away.
  • Reading folder – Designate a file for print articles and documents you want to read that aren’t urgent.
  • Archive files – When a project is complete, put all of the materials together and file them away. Keep your “working folders” for projects in progress.
  • File weekly – Don’t let your filing pile up. Put your papers in a “To File” folder and file everything once a week.

Learn more tips on organizing your files here: How to Organize Your Files for Better Productivity

7. Clear off Your Desk

Remove everything, clean it thoroughly and put back only those items that are essential for daily use.

If you have difficulty declutter stuff, this Declutter Formula will help you throw away stuff without regretting later.

8. Organize your Desktop

Now that you’ve streamlined your desktop, it’s a good idea to organize it.

Use desktop organizers or containers to organize the items on your desk. Use trays for papers, containers for smaller items.

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Don’t forget your computer desktop! Make sure the files or images are all in organized folders. I’d recommend you clear your computer desktop everyday before you leave work.

9. Organize Your Drawers

Put items used together in the same drawer space, stamps with envelopes, sticky pads with notepads, etc.

Use drawer organizers for little items – paper clips, tacks, etc. Use a separate drawer for personal items.

10. Separate Inboxes

If you work regularly with other people, create a folder, tray, or inbox for each.

11. Clear Your Piles

Hopefully with your new organized office, you won’t create piles of paper anymore, but you still have to sort through the old ones.

Go through the pile (a little at a time if necessary) and put it in the appropriate place or dump it.

12. Sort Mails

Don’t just stick mail in a pile to be sorted or rifle through and take out the pieces you need right now. Sort it as soon as you get it – To act, To read, To file, To delegate or hand off. .

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13. Assign Discard Dates

You don’t need to keep every piece of paper indefinitely. Mark on files or documents when they can be tossed or shredded.

Some legal or financial documents must be kept for specified length of time. Make sure you know what those requirements are.

14. Filter Your Emails

Some emails are important to read, others are just not that important.

When you use the filter system to label different types of emails, you know their priority and which to reply first.

Take a look at these tips to achieve inbox zero: The Ultimate Way to get to Inbox Zero

15. Straighten Your Desk

At the end of the day, do a quick straighten, so you have a clean start the next day.

Bottom Line

Use one tip or try them all. The amount of effort you put into creating and maintaining an efficient work area will pay off in a big way.

Instead of spending time looking for things and shuffling piles, you’ll be able to spend your time…well…working and you’ll enjoy being clutter free!

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Featured photo credit: Alesia Kazantceva via unsplash.com

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