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10 Ways Successful Leaders Skilfully Manage Crisis

10 Ways Successful Leaders Skilfully Manage Crisis

“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy

If you are facing a crisis, there are several to you manage it skilfully and get out alive. Here are 10 reliable ways successful leaders manage a crisis.

1. They face up to bad news

The first step is to acknowledge there is a crisis. Very often, problems are swept under the carpet until it is too late and the emergency can get out of control. The first thing to do is to assemble the team and look at the possible causes. All team members must be committed to telling the truth. Facing up to reality is the first step in overcoming any crisis. Don’t spin the truth.

An excellent example is Winston Churchill during World War II. He knew that some bad news might be filtered out and he might not be aware of it. This is why he set up a ‘bad news department’.

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2. They know that things may get worse

The successful leaders know that emergency corrective measures just may not be enough. They have to plan for the worst case scenario. This can mean taking radical action which will ensure a sustainable turnaround. Redundancies have to be made. There may be an urgent need to get legal advice and/or change public relations policy. Overall, they know that they will have to be committed, disciplined and above all, courageous.

3. They ensure that there is no breakdown in communication

Poor communication in a company can have devastating effects. Many team members may withhold or just not forward messages for various reasons:

  • Expectations are not clearly set out so seemingly minor problems are ignored
  • Misuse of data on a defective product
  • Information overload may lead to messages being overlooked
  • An ‘us vs. them’ mentality hampers communication
  • Some employees fear retribution if they mention a problem.
  • Some managers may ignore input because they know it all

The successful manager takes the lead in ‘no surprises management (NSM)’ by making sure that communication is open at all times.

4. They know when to make sacrifices

Encouraging and motivating the team to get through the crisis may mean sacrifices. The successful leader will take the initiative by making the first sacrifice and then encourage team members to do likewise.

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5. They mobilize their team by inspiring them

“Employees are expected to (be) ‘dedicated, professional, accurate, and ethical’.” – Larry Slate

Successful managers lead by example. There may be drastic changes to be made. They know how to adjust procedures, policies and objectives in line with the emergency. By being dedicated and professional at all times they will inspire and motivate their team to be the same.

6. They know how to adapt their management style

Sometimes, immediate changes have to be made and a more autocratic style of leadership has to be adopted. There are advantages in saving time and rescuing the company from disaster. The downside of this is that there will be no consultation. This may cause difficulty in building trust, respect, and dedication among the team members.

Daniel Goleman in the Harvard Business Review states that successful leaders can change their management style to suit the situation. He cites different styles from the authoritative or coercive at one of the end of the spectrum to the affiliative and democratic at the other end. Being able to switch style is the mark of a successful leader, according to Goleman.

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7. They know how to build trust

If you read Robert Papes’ book Management During an Economic Crisis, you will notice how much emphasis he places on building trust among the team. This is the mark of a truly successful leader and will stand him or her in good stead when a crisis looms. He mentions how important it is to be fair, open, keep promises, and treat people with dignity and respect.

8. They know how to communicate with the media

“There cannot be a crisis next week. My schedule is already full.” – Henry A. Kissinger

Inevitably, if your company is in the mainstream, you will need to be able to communicate effectively and let the public and your stakeholders know what is happening. The wise leader will know how to answer media questions:

  • Avoid using jargon or fluffy language
  • Aim for clarity
  • Be confident and speak to the camera with strong eye contact
  • Never use ‘no comment’ as it may be interpreted as trying to hide something
  • Reduce disfluencies like ‘ah’ and ‘um’

9. They are not afraid to try new strategies

“Lead the crisis-  or the crisis will lead you!” – Alfred J. Lichte (retired 4 Star Air Force General)

Intelligent leaders know that desperate situations call for bold new strategies. They do not let fear distract them. This may involve improved systems or innovation. They know that speed will be key and are not afraid to be move decisively.

10. They are confident and optimistic

If a successful leader is emotionally intelligent, he or she will be able to lead the team with great empathy. He will be able to radiate energy with an upbeat attitude.

An example of a successful leader in a crisis was the New York Mayor, Rudy Giuliani, during the 9/11 disaster. He was able to demonstrate that the leadership was in control which was vital to people who were in a state of shock. He communicated clearly on a daily basis. He was visible and demonstrated a hands-on-approach which was very reassuring.

Let us know in the comments how you or your manager dealt with a crisis successfully.

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Featured photo credit: Woman manager/Pixabay via pixabay.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Last Updated on November 5, 2020

How to Get out of a Rut: 12 Useful Ways to Get Unstuck

How to Get out of a Rut: 12 Useful Ways to Get Unstuck

Have you gotten into a rut before? Or are you in a rut right now?

You know you’re in a rut when you run out of ideas and inspiration. A rut can manifest as a productivity vacuum and be a reason why you aren’t getting results. Even as you spend more time on your work, you can’t seem to get anything constructive done. Is it possible to learn how to get out of a rut?

Over time, I have tried and found several methods that are helpful to pull me out of a rut. If you experience ruts too, whether as a working professional, a writer, a blogger, or a student, you will find these useful. Here are 12 of my personal tips to get out of ruts:

1. Work on Small Tasks

When you are in a rut, tackle it by starting small. Clear away your smaller tasks that have been piling up. Reply to your emails, organize your documents, declutter your work space, and reply to private messages.

Whenever I finish doing that, I generate positive momentum, which I bring forward to my work.

If you have a large long-term goal you can’t wait to get started on, break it down into smaller objectives first. This will help each piece feel manageable and help you feel like you’re moving closer to your goal.

You can learn more about goals vs objectives here.

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2. Take a Break From Your Work Desk

When you want to learn how to get out of a rut, get yourself away from your desk and go take a walk. Go to the bathroom, walk around the office, or go out and get a snack. According to research, your productivity is best when you work for 50 minutes to an hour and then take a 15-20 minute break[1].

Your mind may be too bogged down and will need some airing. By walking away from your computer, you may create extra space for new ideas that were hiding behind high stress levels.

3. Upgrade Yourself

Take the down time to upgrade your knowledge and skills. Go to a seminar, read up on a subject of interest, or start learning a new language. Or any of the 42 ways here to improve yourself.

The modern computer uses different typefaces because Steve Jobs dropped in on a calligraphy class back in college[2]. How’s that for inspiration?

4. Talk to a Friend

Talk to someone and get your mind off work for a while. Relying on a support system is a great way to work on self-care when you’re learning how to get out of a rut.

Talk about anything, from casual chatting to a deep conversation about something you really care about. You will be surprised at how the short encounter can be rejuvenating in its own way.

5. Forget About Trying to Be Perfect

If you are in a rut, the last thing you want to do is step on your own toes with perfectionist tendencies. Perfectionism can lead you to fear failure, which can ultimate hinder you even more if you’re trying to find motivation to work on something new.

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If you allow your perfectionism to fade, soon, a little trickle of inspiration will come, and then it’ll build up with more trickles. Before you know it, you have a whole stream of ideas.

Learn more about How Not to Let Perfectionism Secretly Screw You Up.

6. Paint a Vision to Work Towards

If you are continuously getting in a rut with your work, maybe there’s no vision inspiring you to move forward.

Think about why you are doing this, and what you are doing it for. What is the ultimate goal or vision you have for your life?

Make it as vivid as possible. Make sure it’s a vision that inspires you and use that to trigger you to action. You can use the power of visualization or even create a vision board if you like to have something to physically remind you of your goals.

7. Read a Book (or Blog)

The things we read are like food for our brain. If you are out of ideas, it’s time to feed your brain with great material.

Here’s a list of 40 books you can start off with. You can also stock your browser with only the feeds of high quality blogs and follow writers who inspire and motivate you. Find something that interests you and start reading.

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8. Have a Quick Nap

If you are at home, take a quick nap for about 20-30 minutes. This clears up your mind and gives you a quick boost. Nothing quite like starting off on a fresh start after catching up on sleep[3].

Try a nap if you want to get out of a rut

    One Harvard study found that “whether they took long naps or short naps, participants showed significant improvement on three of the four tests in the study’s cognitive-assessment battery”[4].

    9. Remember Why You Are Doing This

    Sometimes we lose sight of why we do what we do, and after a while we become jaded. A quick refresher on why you even started on this project will help.

    What were you thinking when you thought of doing this? Retrace your thoughts back to that moment. Recall your inspiration, and perhaps even journal about it to make it feel more tangible.

    10. Find Some Competition

    When we are learning how to get out of a rut, there’s nothing quite like healthy competition to spur us forward. If you are out of ideas, then check up on what people are doing in your space.

    Colleagues at work, competitors in the industry, competitors’ products and websites, and networking conventions can all inspire you to get a move on. However, don’t let this throw you back into your perfectionist tendencies or low self-esteem.

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    11. Go Exercise

    Since you are not making headway at work, you might as well spend the time getting into shape and increasing dopamine levels. Sometimes we work so much that we neglect our health and fitness. Go jog, swim, cycle, or whatever type of exercise helps you start to feel better.

    As you improve your physical health, your mental health will improve, too. The different facets of ourselves are all interlinked.

    If you need ideas for a quick workout, check out the video below:

    12. Take a Few Vacation Days

    If you are stuck in a rut, it’s usually a sign that you have been working too long and too hard. It’s time to get a break.

    Beyond the quick tips above, arrange one or two days to take off from work. Don’t check your (work) emails or do anything work-related. Relax, do your favorite activities, and spend time with family members. You will return to your work recharged and ready to start.

    Contrary to popular belief, the world will not end from taking a break from your work. In fact, you will be much more ready to make an impact after proper rest.

    More Tips to Help You Get out of a Rut

    Featured photo credit: Ashkan Forouzani via unsplash.com

    Reference

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