Advertising
Advertising

10 Ways Successful Leaders Skilfully Manage Crisis

10 Ways Successful Leaders Skilfully Manage Crisis

“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy

If you are facing a crisis, there are several to you manage it skilfully and get out alive. Here are 10 reliable ways successful leaders manage a crisis.

1. They face up to bad news

The first step is to acknowledge there is a crisis. Very often, problems are swept under the carpet until it is too late and the emergency can get out of control. The first thing to do is to assemble the team and look at the possible causes. All team members must be committed to telling the truth. Facing up to reality is the first step in overcoming any crisis. Don’t spin the truth.

An excellent example is Winston Churchill during World War II. He knew that some bad news might be filtered out and he might not be aware of it. This is why he set up a ‘bad news department’.

Advertising

2. They know that things may get worse

The successful leaders know that emergency corrective measures just may not be enough. They have to plan for the worst case scenario. This can mean taking radical action which will ensure a sustainable turnaround. Redundancies have to be made. There may be an urgent need to get legal advice and/or change public relations policy. Overall, they know that they will have to be committed, disciplined and above all, courageous.

3. They ensure that there is no breakdown in communication

Poor communication in a company can have devastating effects. Many team members may withhold or just not forward messages for various reasons:

  • Expectations are not clearly set out so seemingly minor problems are ignored
  • Misuse of data on a defective product
  • Information overload may lead to messages being overlooked
  • An ‘us vs. them’ mentality hampers communication
  • Some employees fear retribution if they mention a problem.
  • Some managers may ignore input because they know it all

The successful manager takes the lead in ‘no surprises management (NSM)’ by making sure that communication is open at all times.

4. They know when to make sacrifices

Encouraging and motivating the team to get through the crisis may mean sacrifices. The successful leader will take the initiative by making the first sacrifice and then encourage team members to do likewise.

Advertising

5. They mobilize their team by inspiring them

“Employees are expected to (be) ‘dedicated, professional, accurate, and ethical’.” – Larry Slate

Successful managers lead by example. There may be drastic changes to be made. They know how to adjust procedures, policies and objectives in line with the emergency. By being dedicated and professional at all times they will inspire and motivate their team to be the same.

6. They know how to adapt their management style

Sometimes, immediate changes have to be made and a more autocratic style of leadership has to be adopted. There are advantages in saving time and rescuing the company from disaster. The downside of this is that there will be no consultation. This may cause difficulty in building trust, respect, and dedication among the team members.

Daniel Goleman in the Harvard Business Review states that successful leaders can change their management style to suit the situation. He cites different styles from the authoritative or coercive at one of the end of the spectrum to the affiliative and democratic at the other end. Being able to switch style is the mark of a successful leader, according to Goleman.

Advertising

7. They know how to build trust

If you read Robert Papes’ book Management During an Economic Crisis, you will notice how much emphasis he places on building trust among the team. This is the mark of a truly successful leader and will stand him or her in good stead when a crisis looms. He mentions how important it is to be fair, open, keep promises, and treat people with dignity and respect.

8. They know how to communicate with the media

“There cannot be a crisis next week. My schedule is already full.” – Henry A. Kissinger

Inevitably, if your company is in the mainstream, you will need to be able to communicate effectively and let the public and your stakeholders know what is happening. The wise leader will know how to answer media questions:

  • Avoid using jargon or fluffy language
  • Aim for clarity
  • Be confident and speak to the camera with strong eye contact
  • Never use ‘no comment’ as it may be interpreted as trying to hide something
  • Reduce disfluencies like ‘ah’ and ‘um’

9. They are not afraid to try new strategies

“Lead the crisis-  or the crisis will lead you!” – Alfred J. Lichte (retired 4 Star Air Force General)

Intelligent leaders know that desperate situations call for bold new strategies. They do not let fear distract them. This may involve improved systems or innovation. They know that speed will be key and are not afraid to be move decisively.

10. They are confident and optimistic

If a successful leader is emotionally intelligent, he or she will be able to lead the team with great empathy. He will be able to radiate energy with an upbeat attitude.

An example of a successful leader in a crisis was the New York Mayor, Rudy Giuliani, during the 9/11 disaster. He was able to demonstrate that the leadership was in control which was vital to people who were in a state of shock. He communicated clearly on a daily basis. He was visible and demonstrated a hands-on-approach which was very reassuring.

Let us know in the comments how you or your manager dealt with a crisis successfully.

Advertising

Featured photo credit: Woman manager/Pixabay via pixabay.com

More by this author

Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

7 Things You Can Do to Deal with Low-Energy Days 10 Reasons Why People Are Unmotivated (And How to Be Motivated) 10 Morning Habits Of Happy People 10 Simple Morning Exercises to Make You Feel Great All Day What Your Fear of Being Alone Is Really About and How to Get over It

Trending in Productivity

1 How to Wake Up Early: 6 Things Early Risers Do 2 Do What You Love and Love What You Do to Achieve More 3 How to Set Professional Development Goals for Success 4 10 Questions to Ask Yourself When You Feel Worthless 5 How to Be More Self-Assured and Get More Done During the Week

Read Next

Advertising
Advertising
Advertising

Last Updated on September 22, 2020

How to Wake Up Early: 6 Things Early Risers Do

How to Wake Up Early: 6 Things Early Risers Do

You have probably heard the success stories about people who wake up early. Apple CEO Tim Cook, Oprah Winfrey, and Olympic medalist Caroline Burckle all talk about the positive impact of waking up early on their lives.

Even though many assign a portion of their success to waking up early, many find it difficult to make the switch. While most people know what needs to happen to change their life, they find then difficult to implement consistently. To understand how to wake up early, you need to tap into the wisdom of those already doing it.

Here are the 6 things early risers do:

1. Stop Procrastinating

The first thing you need to do when you want to learn how to wake up early is to go to sleep earlier. Stop procrastinating. You will find it much easier to wake up when you are getting the proper amount of sleep. Set a bedtime that allows you to get 8-hours of sleep and hold yourself accountable.

The problem most of you will have at first is how tired you will feel. If you are someone who goes to sleep after midnight, waking up by 6 a.m. will not be easy. The reason you need to push through that initial difficulty is that you are going to be very tired at the end of the day. Realistically, you probably would fall asleep at your desk or doze off on your lunch break. Either way, waking up early no matter how you feel will motivate you to go sleep at the proper time that night.

Think of it as someone who procrastinated until the night before their project was due. Having done this myself, you do what you need to do to complete the project, whether that means working all night or cutting some corners because you don’t have time to triple-check your work.

Advertising

After you turn in your project, you feel both exhaustion and jubilation. After you make it through the workday and crash at home, you promise yourself you’ll never wait until the last minute again. This same feeling will happen when you force yourself to wake up early no matter what time you went to sleep. You are going to promise yourself you will go to bed at the right time.

Most people don’t go to bed when they should because they know they will ultimately make it up in the morning.

2. Pace Yourself

If you want to start waking up a couple of hours earlier each day, you may not be able to make that change all at once. It stands to reason the more drastic the shift, the more difficult it will be.

So, instead of trying to adjust your sleep pattern by several hours, start in 15-minute or 30-minute intervals.[1] If you wake up 30 minutes earlier each week, you will be a morning person by the end of the month. This may feel like you are drawing out your goal but in reality, you are accomplishing it much quicker than most. Most people who are naturally night owls find it difficult to completely change their sleep habits overnight.

Think of it as someone who is trying to quit drinking coffee. Outside of the fact you may enjoy the taste of coffee, your body is used to operating with a certain amount of caffeine and sugar. Some will be able to quit overnight and their body will adjust accordingly. And if you are one of those people, then do what works for you.

However, if you were to take an incremental approach, then you may first start drinking your coffee black. Then, you could switch to decaf before slowly lowering the amount of coffee you drink each day. As you can see, this approach will help minimize the feeling of withdrawal while getting the results you want.

Advertising

3. Watch Your Lighting

Light reduces your body’s production of the sleep-inducing melatonin hormone. In practical terms, your body naturally wants to be awake when the sun is up and go to sleep when the sun is down. This is called your circadian rhythm.

In the technology-driven world we currently live in, you likely look at a screen or two before bed. Studies show television and phone screens trick your body into thinking the sun is up. As a result, your body starts producing less melatonin. To help you fall asleep, you should stop looking at screens at least an hour before bed.

This can also mean that if you want to wake up before the sun, looking at your screen when you wake up can help you to stay awake.

Peter Balyta, the President of Education Technology for Texas Instruments says he wakes up at 5:20 a.m. and scans his emails before starting his day. This is also true for M.I.T. president L. Rafael Rief. He wakes up around 5 or 5:30 a.m. and checks his phone for anything urgent.[2]

4. Make It Worth Your Time

Have you ever woken up early but went back to sleep because you didn’t have a reason to stay up? To put it another way, have you ever fallen asleep because you didn’t have anything better to do?

If you want to be excited about going to sleep and waking up early, then you need to give yourself a reason to be excited. You can accomplish this by listing the three things you want to accomplish the next morning. Notice I said “want” and not “need” to accomplish. You don’t want to be dragging yourself into the next morning kicking and screaming.

Advertising

Your list should not only include what you want to accomplish but also why you want to accomplish it. If you want to take it a step further, list the consequences of not waking up early.

People who have figured out how to wake up early are shown to be more successful, persistent, and proactive in their life. They tend to be happier and handle stress better. It is also shown that people who wake up early procrastinate less.[3] If you find any of these benefits something you want to add in your life, then waking up early is shown to help.

5. Avoid Binging

There is a difference between sleeping and getting a good night’s sleep. Sure, you can drink alcohol and fall asleep, but you will not be getting quality rest. You will wake up feeling as though you slept for only a couple hours.

It is best to stop drinking at least 4 hours before bedtime. Binge drinking is known to impact your sleep-inducing melatonin hormone levels for up to a week. The same holds true with eating a large meal right before bed. It is not that your body can’t process food and sleep at the same time. The main concern has more to do with the possibility of indigestion or heartburn than anything else.

If you find yourself dealing with either of these symptoms, then you may want to stop eating at least two hours before bed.

6. Get the Blood Flowing

Those who have mastered the technique of how to wake up early tend to start each morning with movement.

Advertising

Your first movement is to get out of bed. To help you get out of bed, have your alarm far enough away that you need to get up and turn it off. Before you allow yourself to contemplate going back to sleep, take a moment, and do 10 push-ups or 10 jumping jacks. Think of each exercise as you taking one step further from being able to go back to sleep.

Mellody Hobson, President of Ariel Investments wakes up at 4 a.m. each morning. She starts each day by exercising. Her exercises include running, weight lifting, swimming, and cycling.

You decide for yourself how you want to get your blood flowing. Whether you want to go on a walk, workout at the gym, or do something at home, make sure you are scheduling time to exercise.

Final Thoughts

The key to understanding how to wake up early is to recognize that it is heavily driven by the actions you take the night before. You will wake up early if you go to bed at a good time and get the proper amount of sleep.

By taking the time to prepare yourself both mentally and physically each night, you can ensure you are positioned for success the next morning. Once you have taken the proper actions the night before, make sure you use that momentum to start your day, on time.

The goal is to make the actions you want to take as easy as possible. The key to changing your life is to discover a way to have the wind at your back, going in the direction you want.

More Tips on How to Wake up Early

Featured photo credit: Laura Chouette via unsplash.com

Reference

Read Next