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10 Ways Successful Leaders Skilfully Manage Crisis

10 Ways Successful Leaders Skilfully Manage Crisis

“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” – John F. Kennedy

If you are facing a crisis, there are several to you manage it skilfully and get out alive. Here are 10 reliable ways successful leaders manage a crisis.

1. They face up to bad news

The first step is to acknowledge there is a crisis. Very often, problems are swept under the carpet until it is too late and the emergency can get out of control. The first thing to do is to assemble the team and look at the possible causes. All team members must be committed to telling the truth. Facing up to reality is the first step in overcoming any crisis. Don’t spin the truth.

An excellent example is Winston Churchill during World War II. He knew that some bad news might be filtered out and he might not be aware of it. This is why he set up a ‘bad news department’.

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2. They know that things may get worse

The successful leaders know that emergency corrective measures just may not be enough. They have to plan for the worst case scenario. This can mean taking radical action which will ensure a sustainable turnaround. Redundancies have to be made. There may be an urgent need to get legal advice and/or change public relations policy. Overall, they know that they will have to be committed, disciplined and above all, courageous.

3. They ensure that there is no breakdown in communication

Poor communication in a company can have devastating effects. Many team members may withhold or just not forward messages for various reasons:

  • Expectations are not clearly set out so seemingly minor problems are ignored
  • Misuse of data on a defective product
  • Information overload may lead to messages being overlooked
  • An ‘us vs. them’ mentality hampers communication
  • Some employees fear retribution if they mention a problem.
  • Some managers may ignore input because they know it all

The successful manager takes the lead in ‘no surprises management (NSM)’ by making sure that communication is open at all times.

4. They know when to make sacrifices

Encouraging and motivating the team to get through the crisis may mean sacrifices. The successful leader will take the initiative by making the first sacrifice and then encourage team members to do likewise.

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5. They mobilize their team by inspiring them

“Employees are expected to (be) ‘dedicated, professional, accurate, and ethical’.” – Larry Slate

Successful managers lead by example. There may be drastic changes to be made. They know how to adjust procedures, policies and objectives in line with the emergency. By being dedicated and professional at all times they will inspire and motivate their team to be the same.

6. They know how to adapt their management style

Sometimes, immediate changes have to be made and a more autocratic style of leadership has to be adopted. There are advantages in saving time and rescuing the company from disaster. The downside of this is that there will be no consultation. This may cause difficulty in building trust, respect, and dedication among the team members.

Daniel Goleman in the Harvard Business Review states that successful leaders can change their management style to suit the situation. He cites different styles from the authoritative or coercive at one of the end of the spectrum to the affiliative and democratic at the other end. Being able to switch style is the mark of a successful leader, according to Goleman.

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7. They know how to build trust

If you read Robert Papes’ book Management During an Economic Crisis, you will notice how much emphasis he places on building trust among the team. This is the mark of a truly successful leader and will stand him or her in good stead when a crisis looms. He mentions how important it is to be fair, open, keep promises, and treat people with dignity and respect.

8. They know how to communicate with the media

“There cannot be a crisis next week. My schedule is already full.” – Henry A. Kissinger

Inevitably, if your company is in the mainstream, you will need to be able to communicate effectively and let the public and your stakeholders know what is happening. The wise leader will know how to answer media questions:

  • Avoid using jargon or fluffy language
  • Aim for clarity
  • Be confident and speak to the camera with strong eye contact
  • Never use ‘no comment’ as it may be interpreted as trying to hide something
  • Reduce disfluencies like ‘ah’ and ‘um’

9. They are not afraid to try new strategies

“Lead the crisis-  or the crisis will lead you!” – Alfred J. Lichte (retired 4 Star Air Force General)

Intelligent leaders know that desperate situations call for bold new strategies. They do not let fear distract them. This may involve improved systems or innovation. They know that speed will be key and are not afraid to be move decisively.

10. They are confident and optimistic

If a successful leader is emotionally intelligent, he or she will be able to lead the team with great empathy. He will be able to radiate energy with an upbeat attitude.

An example of a successful leader in a crisis was the New York Mayor, Rudy Giuliani, during the 9/11 disaster. He was able to demonstrate that the leadership was in control which was vital to people who were in a state of shock. He communicated clearly on a daily basis. He was visible and demonstrated a hands-on-approach which was very reassuring.

Let us know in the comments how you or your manager dealt with a crisis successfully.

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Featured photo credit: Woman manager/Pixabay via pixabay.com

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Robert Locke

Freelance writer

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Last Updated on September 20, 2018

8 Ways to Train Your Brain to Learn Faster and Remember More

8 Ways to Train Your Brain to Learn Faster and Remember More

You go to the gym to train your muscles. You run outside or go for hikes to train your endurance. Or, maybe you do neither of those, but still wish you exercised more.

Well, here is how to train one of the most important parts of your body: your brain.

When you train your brain, you will:

  • Avoid embarrassing situations. You remember his face, but what was his name?
  • Be a faster learner in all sorts of different skills. No problem for you to pick up a new language or new management skill.
  • Avoid diseases that hit as you get older. Alzheimer’s will not be affecting you.

So how to train your brain and improve your cognitive skills?

1. Work your memory

Twyla Tharp, a NYC-based renowned choreographer has come up with the following memory workout:

When she watches one of her performances, she tries to remember the first twelve to fourteen corrections she wants to discuss with her cast without writing them down.

If you think this is anything less than a feat, then think again. In her book The Creative Habit she says that most people cannot remember more than three.

The practice of both remembering events or things and then discussing them with others has actually been supported by brain fitness studies.

Memory activities that engage all levels of brain operation—receiving, remembering and thinking—help to improve the function of the brain.

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Now, you may not have dancers to correct, but you may be required to give feedback on a presentation, or your friends may ask you what interesting things you saw at the museum. These are great opportunities to practically train your brain by flexing your memory muscles.

What is the simplest way to help yourself remember what you see? Repetition.

For example, say you just met someone new:

“Hi, my name is George”

Don’t just respond with, “Nice to meet you”. Instead, say, “Nice to meet you George.”

Got it? Good.

2. Do something different repeatedly

By actually doing something new over and over again, your brain wires new pathways that help you do this new thing better and faster.

Think back to when you were three years old. You surely were strong enough to hold a knife and a fork just fine. Yet, when you were eating all by yourself, you were creating a mess.

It was not a matter of strength, you see. It was a matter of cultivating more and better neural pathways that would help you eat by yourself just like an adult does.

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And guess what? With enough repetition you made that happen!

But how does this apply to your life right now?

Say you are a procrastinator. The more you don’t procrastinate, the more you teach your brain not to wait for the last minute to make things happen.

Now, you might be thinking “Duh, if only not procrastinating could be that easy!”

Well, it can be. By doing something really small, that you wouldn’t normally do, but is in the direction of getting that task done, you will start creating those new precious neural pathways.

So if you have been postponing organizing your desk, just take one paper and put in its right place. Or, you can go even smaller. Look at one piece of paper and decide where to put it: Trash? Right cabinet? Another room? Give it to someone?

You don’t actually need to clean up that paper; you only need to decide what you need to do with it.

That’s how small you can start. And yet, those neural pathways are still being built. Gradually, you will transform yourself from a procrastinator to an in-the-moment action taker.

3. Learn something new

It might sound obvious, but the more you use your brain, the better its going to perform for you.

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For example, learning a new instrument improves your skill of translating something you see (sheet music) to something you actually do (playing the instrument).

Learning a new language exposes your brain to a different way of thinking, a different way of expressing yourself.

You can even literally take it a step further, and learn how to dance. Studies indicate that learning to dance helps seniors avoid Alzheimer’s. Not bad, huh?

4. Follow a brain training program

The Internet world can help you improve your brain function while lazily sitting on your couch. A clinically proven program like BrainHQ can help you improve your memory, or think faster, by just following their brain training exercises.

5. Work your body

You knew this one was coming didn’t you? Yes indeed, exercise does not just work your body; it also improves the fitness of your brain.

Even briefly exercising for 20 minutes facilitates information processing and memory functions. But it’s not just that–exercise actually helps your brain create those new neural connections faster. You will learn faster, your alertness level will increase, and you get all that by moving your body.

Now, if you are not already a regular exerciser, and already feel guilty that you are not helping your brain by exercising more, try a brain training exercise program like Exercise Bliss.

Remember, just like we discussed in #2, by training your brain to do something new repeatedly, you are actually changing yourself permanently.

6. Spend time with your loved ones

If you want optimal cognitive abilities, then you’ve got to have meaningful relationships in your life.  Talking with others and engaging with your loved ones helps you think more clearly, and it can also lift your mood.

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If you are an extrovert, this holds even more weight for you. At a class at Stanford University, I learned that extroverts actually use talking to other people as a way to understand and process their own thoughts.

I remember that the teacher told us that after a personality test said she was an extrovert, she was surprised. She had always thought of herself as an introvert. But then, she realized how much talking to others helped her frame her own thoughts, so she accepted her new-found status as an extrovert.

7. Avoid crossword puzzles

Many of us, when we think of brain fitness, think of crossword puzzles. And it’s true–crossword puzzles do improve our fluency, yet studies show they are not enough by themselves.

Are they fun? Yes. Do they sharpen your brain? Not really.

Of course, if you are doing this for fun, then by all means go ahead. If you are doing it for brain fitness, then you might want to choose another activity

8. Eat right – and make sure dark chocolate is included

Foods like fish, fruits, and vegetables help your brain perform optimally. Yet, you might not know that dark chocolate gives your brain a good boost as well.

When you eat chocolate, your brain produces dopamine. And dopamine helps you learn faster and remember better. Not to mention, chocolate contains flavonols, antioxidants, which also improve your brain functions.

So next time you have something difficult to do, make sure you grab a bite or two of dark chocolate!

The bottom line

Now that you know how to train your brain, it’s actually time to start doing.

Don’t just consume this content and then go on with your life as if nothing has changed. Put this knowledge into action and become smarter than ever!

Featured photo credit: Unsplash via unsplash.com

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