“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
It does not take a rocket scientist to figure out that in each and everyone of us, there is a potential leader. The difference between John Quincy Adams and yourself however, is the courage to take a step forward and the drive to reach a goal. Do you ever lay awake at night thinking about the promotion you should go for but can’t because you don’t think you would be fit for it? Think again, here are some indications that you are a great leader, and you don’t even know it yet.
1. You are approachable.
If you find yourself giving advice to your friends and coworkers more than you are taking it, it means that they value your opinion and are the go to person for help. Being approachable is an important quality for a leader to have because no one really wants to work for someone without an open door policy. People trust your judgment and confide in you: take pride in that.Advertising
2. You maintain a smile, even when it is difficult.
Maintaining your composure professionally is an excellent trait many leaders have and many companies are looking for. It is important to keep calm and keep the situation under control. If you have found yourself nodding silently and listening to someone who is obviously upset and is screaming at you, then you have more patience than most.
3. You have an open mind.
Keeping an open mind is an important trait when it comes to being a leader. If you have found yourself listening to someone tell you on how to do things more efficiently and take it as constructive criticism, I applaud you.
4. You are straight forward.
Have you ever found yourself in a situation where someone is asking for advice and even though you know they do not want to hear it, you give it to them anyways? You don’t sugar coat it and give it to them straight to get the point across. That is a good thing, it may not seem like it to your friend at the time, but it is a great quality each leader has. Sometimes, you will have to hold meetings, give constructive feedback on an employee’s performance and occasionally, let someone go. It takes a tough person to have this trait, be proud of it.Advertising
5. You are responsible, even though you don’t want to be.
There are some of days where it just sucks to live and you want to just lay in bed. You want to stay there, eat your meals there and go back to sleep. Whatever has got you down, you push it aside and you force yourself out of bed because you have responsibilities. You have people counting on you and you have things to get done that will not finish themselves. There are some that don’t make it out of bed, and just push those tasks aside for another day, but not you. This is called being responsible. Leaders need be responsible when no one else wants to be.
6. You treat everyone equally despite how you feel.
Whether it is at work or at school, you treat people equally regardless of your feelings. Being a leader means that you must be able to treat everyone with respect, even if you are having a bad day. If you are the kind of person to leave your personal life’s luggage at the door of the establishment you work or study at, that is impressive. Not many can do that.
7. You are confident but are never afraid to ask for help or support.
Great leaders are not perfect. They are confident in the choices they make but they are not afraid to ask for help if they need it. If you have found yourself stuck in a rut and ask someone else for support, take it as a good thing. You are human and though you may know a lot, you don’t know everything. If you accept this and move on with an open mind, consider yourself leader material.Advertising
8. You find the silver lining, even in the worst situations.
Your energy is irresistible. Everyone needs positive energy to feed off of and leaders of all kinds need to have it. It is important to have this energy in the work place because mistakes are made here and there, but any action taken afterwards can make the situation worse if you let negative energy fester. Great leaders take every situation and focus on the silver lining.
9. You help others without expecting anything in return.
Have you found yourself finishing tasks at work because it needs to be done not because you have been asked? Or volunteering to help someone move just because? Great leaders do things to help others and not expect anything else in return from anyone.
10. You genuinely care about how others are feeling.
Sometimes in life, you find yourself pushing plans aside to listen to someone vent or to be their shoulder to cry on. You are the person that people come to when they want to talk about life and how it is going wrong. You make time for this because you honestly care about how people feel. Great leaders not only try to get to know who their people are as employees but also as actual people. They acknowledge that people have feelings, ups and downs, and need to have someone listen and reset their mind.Advertising
If you found yourself thinking, “I do that” with several of these points, you may just be a leader. All you need is a little confidence and initiative to make it happen. There is nothing in this world stopping you from being what you want to be, except yourself. If you want it, work for it. You already have got the traits of a leader and the world could always use another great one.
Last Updated on January 6, 2021
14 Ideas on How to Measure Productivity to Make Progress
Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”
In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.
For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.
For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.
Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.
Knowing this information we can now better determine what course of action to take with salesperson #1.
Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.
How to Measure Productivity With Management Techniques
Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:
1. Identify Long and Short-Term Goals
Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.
For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.
2. Break Down Goals Into Smaller Weekly Objectives
Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.
Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:
Productivity = number of new customers ÷ number of sales calls made
3. Create a System
Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left?
This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.
You can do the same thing and just adapt it to your business.
Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.
Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.
4. Evaluate, Evaluate, Evaluate!
We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.
If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.
Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.
Just remember that you and your management style contribute directly to your employees’ productivity.
5. Use a Ratings Scale
Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.
Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.
It’s also a good way to track long-term progress and growth in areas that need improvement.
6. Hire “Mystery Shoppers”
This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.
You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.
You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.
7. Offer Feedback Forms
Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.
First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.
Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.
You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.
8. Track Cost Effectiveness
This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.
Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.
Having this information is very useful in forecasting expenses and estimating budgets.
9. Use Self-Evaluations
Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.
Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.
10. Monitor Time Management
This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity.
The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.
While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.
11. Analyze New Customer Acquisition
We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.
Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.
For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.
Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.
Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).
From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.
12. Utilize Peer Feedback
This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.
Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.
Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.
It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.
13. Encourage Innovation and Don’t Penalize Failure
When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.
Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.
Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.
14. Use an External Evaluator
Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.
They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.
While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.
These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.
The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.
The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.
More Productivity Tips
- 50 Ways to Increase Productivity and Achieve More in Less Time
- 35 Quick and Simple Tips for Better Productivity
- 40 Powerful Productivity Quotes From Highly Successful People
Featured photo credit: William Iven via unsplash.com
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