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The Art of Note Taking in the Digital Age

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The Art of Note Taking in the Digital Age

    Note taking is as ancient an art as any. There are hefty tomes on the subject of how to best capture and organize information in a swift and legible manner and courses devoted to the subject in colleges.

    And yet, the most popular suggestion in our Skribit widget , which you can use to suggest articles for Lifehack authors to write, is on the question of whether to use digital or traditional methods of note taking. It seems that the mountains of existent information haven’t yet caught up with the modern age, addressing traditional note-taking methods, but altogether bypassing digital note-taking technologies and techniques and assistance in deciding which method of note-taking is best for the individual.

    What do we want to take notes for?

    There are all sorts of reasons to take notes, and it’s important to first look to these reasons in deciding which particular method of note-taking is best for us in the modern age. Different note taking needs demand different note taking methods and the importance of each of these needs to each of us differs drastically. University students and freelance writers both tend to take notes for different reasons.

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    What might you need to take notes for? Here’s a few I thought of (feel free to add your own in the comments):

    • Ubiquitous capture—a note taking system to help you capture ideas, thoughts and important information any time, any where. Note taking to ensure you never forget.
    • Retaining information from lectures and seminars—you can’t take a lecture home like you can a book, but taking notes helps to offset the temporary nature of verbally delivered information.
    • Problem solving—note taking as a method of sorting out the flighty thoughts in your head with a more tactile medium.
    • Visualization—visualizing complex systems and concepts with the help of diagrams and sketches.

    While I’m sure I haven’t covered every conceivable reason to take notes, these are the things that come to mind as the most important, popular and common reasons for note taking.

    Digital methods of note taking

    Digital methods of note taking have grown in popularity over the last few years in particular. Applications like Evernote and OneNote have risen in popularity, with the former receiving enthusiastic reviews from many sites including this one and supporting many devices, including the iPhone. This makes it an excellent choice when it comes to ubiquitous capture.

    The ubiquity of cloud-supported, multi-platform applications is not the only advantage to digital note taking. Your notes become indexable and searchable, which is infinitely useful in itself. And I don’t know about you, but I can type way faster than I can write with a pen—that’s either a product of the age we live in or the product of working as a writer who pumps out thousands of words on my keyboard each day, I don’t know. But I’m guessing that most of you reading can type faster than you can write, too.

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    Also, as users of Evernote on the iPhone will know best, dropping photos of whiteboards, business cards, presenter’s slides and the like into your notes is superbly easy—with traditional methods, you have to write out every bit of info you want to keep.

    But digital note taking methods fall down in a few important areas; drawing diagrams, sketches and mind maps is usually impossible and where it is possible, by no means a pleasant experience. Feel free to drop me a link to an app that makes this sort of thing enjoyable, but I don’t believe such a thing exists. The obvious exception: tablet PCs. But nobody really wants to buy a computer that can take notes better than a laptop and do little else quite as well.

    Any sort of visualization is limited when it comes to digital note taking, and not just when it comes to diagrams, but the ability to fashion text in any format not based on the paragraph.

    Let’s go back to the list of reasons for note taking and see how digital note taking does:

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    • Ubiquitous capture—digital is a winner when it comes to ubiquity, though you’ll need a few fancy—and often expensive—devices to make that ubiquity true.
    • Retaining information from lectures—digital wins here. Most people can keep up with the presenter far more quickly with a laptop than with pen and paper.
    • Problem solving—sort of. Problem solving often requires non-linear thought, and thus non-linear expression, but you can still flesh an idea out in paragraph or bullet form.
    • Visualization—not really; you need specialist, expensive equipment such as a tablet PC or even a graphic artist’s tablet to make visualization as a function of note taking work.

    Traditional methods of note taking

    The good old pen and paper has served humanity well for… well, a damn long time. Go back a bit further and you’ve got papyrus, wax, chiseled stone and all sorts of things. The reason most note taking literature panders to such methods is simply that such methods have existed for a long time. Nobody brought a laptop to take notes in a lecture ten years ago.

    And while it can be slow, unless you learn skills such as shorthand usually only learned by journalists and professional note takers, and can’t be searched or snap an image in between blocks of text (without going home and printing one out and taping it in, which sort of defeats the purpose), it is flexible. You’ve got a blank sheet of paper before you, and you can mark it however you wish.

    You can format text in strange and unusual ways, including the famous Cornell method of note taking, diagram, sketch and visualize in any manner you wish without obstructing. Many fans of paper-based note taking call it liberating, and not without reason. This is why the Moleskine has become an icon of frappucino-sipping hipster culture; those guys hate to be restricted.

    There’s one other reason many people love taking their notes on paper. It’s never mentioned in a practical context, but I think it’s an important point to make. It’s tactile. Some people feel they can connect with their words more easily than they can with text on a screen when they create those words with a pen. And if that helps you process information, that’s great.

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    How do traditional methods of note taking line up with our list of reasons to take notes?

    • Ubiquitous capture—there’s no reason you can’t take a notebook with you everywhere, but there’s no denying that ubiquitous capture is far more easily achieved with digital methods (unless the idea to be captured is visual in nature). Packing a phone in your pocket is easy, taking a laptop everywhere is second nature for many, but lugging around a pen and pad isn’t always desirable.
    • Retaining information from lectures—if you can write quickly, write shorthand, or you’re good at really truncating information on the fly so you can get it down before the lecturer moves on, note taking in lectures is totally doable with pen and paper. But I wouldn’t do it; my hand would cramp up long before I caught up with what the speaker was going on about.
    • Problem solving—you’ve got free control of the page which is always helpful when it comes to non-linear thinking; map it out however you like. Writing with a pen also forces you to slow down a bit more, which is much better for processing information and coming up with ideas than the fast-paced world of typing. Paper wins when it comes to problem solving.
    • Visualization—digital note taking just can’t match pen and paper for visualizing concepts, whether it’s a diagram or sketch, or a good old mind map. Maybe one day things will change in this department, but it’s a clear win for paper.

    The verdict?

    The verdict is up to you.

    Note taking is one of those things where the best course of action is totally dependent on what you need to do. Do you need to sketch ideas for your graphic design job? Go paper. Do you need to keep track of shopping lists, things you’ve got to do tomorrow and ideas for articles? Go digital. Need the benefits of both? Then go with both.

    The pros and cons are lined up in a row for you here—the decision, I hope, is much easier than it was before!

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    More by this author

    Joel Falconer

    Editor, content marketer, product manager and writer with 12+ years of experience in the startup, design and tech digital media industries.

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    8 Simple Ways to Be a Better Listener

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    8 Simple Ways to Be a Better Listener

    How would you feel if you were sharing a personal story and noticed that the person to whom you were speaking wasn’t really listening? You probably wouldn’t be too thrilled.

    Unfortunately, that is the case for many people. Most individuals are not good listeners. They are good pretenders. The thing is, true listening requires work—more work than people are willing to invest. Quality conversation is about “give and take.” Most people, however, want to just give—their words, that is. Being on the receiving end as the listener may seem boring, but it’s essential.

    When you are attending to someone and paying attention to what they’re saying, it’s a sign of caring and respect. The hitch is that attending requires an act of will, which sometimes goes against what our minds naturally do—roaming around aimlessly and thinking about whatnot, instead of listening—the greatest act of thoughtfulness.

    Without active listening, people often feel unheard and unacknowledged. That’s why it’s important for everyone to learn how to be a better listener.

    What Makes People Poor Listeners?

    Good listening skills can be learned, but first, let’s take a look at some of the things that you might be doing that makes you a poor listener.

    1. You Want to Talk to Yourself

    Well, who doesn’t? We all have something to say, right? But when you are looking at someone pretending to be listening while, all along, they’re mentally planning all the amazing things they’re going to say, it is a disservice to the speaker.

    Yes, maybe what the other person is saying is not the most exciting thing in the world. Still, they deserve to be heard. You always have the ability to steer the conversation in another direction by asking questions.

    It’s okay to want to talk. It’s normal, even. Keep in mind, however, that when your turn does come around, you’ll want someone to listen to you.

    2. You Disagree With What Is Being Said

    This is another thing that makes you an inadequate listener—hearing something with which you disagree with and immediately tuning out. Then, you lie in wait so you can tell the speaker how wrong they are. You’re eager to make your point and prove the speaker wrong. You think that once you speak your “truth,” others will know how mistaken the speaker is, thank you for setting them straight, and encourage you to elaborate on what you have to say. Dream on.

    Disagreeing with your speaker, however frustrating that might be, is no reason to tune them out and ready yourself to spew your staggering rebuttal. By listening, you might actually glean an interesting nugget of information that you were previously unaware of.

    3. You Are Doing Five Other Things While You’re “Listening”

    It is impossible to listen to someone while you’re texting, reading, playing Sudoku, etc. But people do it all the time—I know I have.

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    I’ve actually tried to balance my checkbook while pretending to listen to the person on the other line. It didn’t work. I had to keep asking, “what did you say?” I can only admit this now because I rarely do it anymore. With work, I’ve succeeded in becoming a better listener. It takes a great deal of concentration, but it’s certainly worth it.

    If you’re truly going to listen, then you must: listen! M. Scott Peck, M.D., in his book The Road Less Travel, says, “you cannot truly listen to anyone and do anything else at the same time.” If you are too busy to actually listen, let the speaker know, and arrange for another time to talk. It’s simple as that!

    4. You Appoint Yourself as Judge

    While you’re “listening,” you decide that the speaker doesn’t know what they’re talking about. As the “expert,” you know more. So, what’s the point of even listening?

    To you, the only sound you hear once you decide they’re wrong is, “Blah, blah, blah, blah, blah!” But before you bang that gavel, just know you may not have all the necessary information. To do that, you’d have to really listen, wouldn’t you? Also, make sure you don’t judge someone by their accent, the way they sound, or the structure of their sentences.

    My dad is nearly 91. His English is sometimes a little broken and hard to understand. People wrongly assume that he doesn’t know what he’s talking about—they’re quite mistaken. My dad is a highly intelligent man who has English as his second language. He knows what he’s saying and understands the language perfectly.

    Keep that in mind when listening to a foreigner, or someone who perhaps has a difficult time putting their thoughts into words.

    Now, you know some of the things that make for an inferior listener. If none of the items above resonate with you, great! You’re a better listener than most.

    How To Be a Better Listener

    For conversation’s sake, though, let’s just say that maybe you need some work in the listening department, and after reading this article, you make the decision to improve. What, then, are some of the things you need to do to make that happen? How can you be a better listener?

    1. Pay Attention

    A good listener is attentive. They’re not looking at their watch, phone, or thinking about their dinner plans. They’re focused and paying attention to what the other person is saying. This is called active listening.

    According to Skills You Need, “active listening involves listening with all senses. As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening—otherwise, the speaker may conclude that what they are talking about is uninteresting to the listener.”[1]

    As I mentioned, it’s normal for the mind to wander. We’re human, after all. But a good listener will rein those thoughts back in as soon as they notice their attention waning.

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    I want to note here that you can also “listen” to bodily cues. You can assume that if someone keeps looking at their watch or over their shoulder, their focus isn’t on the conversation. The key is to just pay attention.

    2. Use Positive Body Language

    You can infer a lot from a person’s body language. Are they interested, bored, or anxious?

    A good listener’s body language is open. They lean forward and express curiosity in what is being said. Their facial expression is either smiling, showing concern, conveying empathy, etc. They’re letting the speaker know that they’re being heard.

    People say things for a reason—they want some type of feedback. For example, you tell your spouse, “I had a really rough day!” and your husband continues to check his newsfeed while nodding his head. Not a good response.

    But what if your husband were to look up with questioning eyes, put his phone down, and say, “Oh, no. What happened?” How would feel, then? The answer is obvious.

    According to Alan Gurney,[2]

    “An active listener pays full attention to the speaker and ensures they understand the information being delivered. You can’t be distracted by an incoming call or a Facebook status update. You have to be present and in the moment.

    Body language is an important tool to ensure you do this. The correct body language makes you a better active listener and therefore more ‘open’ and receptive to what the speaker is saying. At the same time, it indicates that you are listening to them.”

    3. Avoid Interrupting the Speaker

    I am certain you wouldn’t want to be in the middle of a sentence only to see the other person holding up a finger or their mouth open, ready to step into your unfinished verbiage. It’s rude and causes anxiety. You would, more than likely, feel a need to rush what you’re saying just to finish your sentence.

    Interrupting is a sign of disrespect. It is essentially saying, “what I have to say is much more important than what you’re saying.” When you interrupt the speaker, they feel frustrated, hurried, and unimportant.

    Interrupting a speaker to agree, disagree, argue, etc., causes the speaker to lose track of what they are saying. It’s extremely frustrating. Whatever you have to say can wait until the other person is done.

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    Be polite and wait your turn!

    4. Ask Questions

    Asking questions is one of the best ways to show you’re interested. If someone is telling you about their ski trip to Mammoth, don’t respond with, “that’s nice.” That would show a lack of interest and disrespect. Instead, you can ask, “how long have you been skiing?” “Did you find it difficult to learn?” “What was your favorite part of the trip?” etc. The person will think highly of you and consider you a great conversationalist just by you asking a few questions.

    5. Just Listen

    This may seem counterintuitive. When you’re conversing with someone, it’s usually back and forth. On occasion, all that is required of you is to listen, smile, or nod your head, and your speaker will feel like they’re really being heard and understood.

    I once sat with a client for 45 minutes without saying a word. She came into my office in distress. I had her sit down, and then she started crying softly. I sat with her—that’s all I did. At the end of the session, she stood, told me she felt much better, and then left.

    I have to admit that 45 minutes without saying a word was tough. But she didn’t need me to say anything. She needed a safe space in which she could emote without interruption, judgment, or me trying to “fix” something.

    6. Remember and Follow Up

    Part of being a great listener is remembering what the speaker has said to you, then following up with them.

    For example, in a recent conversation you had with your co-worker Jacob, he told you that his wife had gotten a promotion and that they were contemplating moving to New York. The next time you run into Jacob, you may want to say, “Hey, Jacob! Whatever happened with your wife’s promotion?” At this point, Jacob will know you really heard what he said and that you’re interested to see how things turned out. What a gift!

    According to new research, “people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates.”[3]

    It’s so simple to show you care. Just remember a few facts and follow up on them. If you do this regularly, you will make more friends.

    7. Keep Confidential Information Confidential

    If you really want to be a better listener, listen with care. If what you’re hearing is confidential, keep it that way, no matter how tempting it might be to tell someone else, especially if you have friends in common. Being a good listener means being trustworthy and sensitive with shared information.

    Whatever is told to you in confidence is not to be revealed. Assure your speaker that their information is safe with you. They will feel relieved that they have someone with whom they can share their burden without fear of it getting out.

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    Keeping someone’s confidence helps to deepen your relationship. Also, “one of the most important elements of confidentiality is that it helps to build and develop trust. It potentially allows for the free flow of information between the client and worker and acknowledges that a client’s personal life and all the issues and problems that they have belong to them.”[4]

    Be like a therapist: listen and withhold judgment.

    NOTE: I must add here that while therapists keep everything in a session confidential, there are exceptions:

    1. If the client may be an immediate danger to himself or others.
    2. If the client is endangering a population that cannot protect itself, such as in the case of a child or elder abuse.

    8. Maintain Eye Contact

    When someone is talking, they are usually saying something they consider meaningful. They don’t want their listener reading a text, looking at their fingernails, or bending down to pet a pooch on the street. A speaker wants all eyes on them. It lets them know that what they’re saying has value.

    Eye contact is very powerful. It can relay many things without anything being said. Currently, it’s more important than ever with the Covid-19 Pandemic. People can’t see your whole face, but they can definitely read your eyes.

    By eye contact, I don’t mean a hard, creepy stare—just a gaze in the speaker’s direction will do. Make it a point the next time you’re in a conversation to maintain eye contact with your speaker. Avoid the temptation to look anywhere but at their face. I know it’s not easy, especially if you’re not interested in what they’re talking about. But as I said, you can redirect the conversation in a different direction or just let the person know you’ve got to get going.

    Final Thoughts

    Listening attentively will add to your connection with anyone in your life. Now, more than ever, when people are so disconnected due to smartphones and social media, listening skills are critical.

    You can build better, more honest, and deeper relationships by simply being there, paying attention, and asking questions that make the speaker feel like what they have to say matters.

    And isn’t that a great goal? To make people feel as if they matter? So, go out and start honing those listening skills. You’ve got two great ears. Now use them!

    More Tips on How to Be a Better Listener

    Featured photo credit: Joshua Rodriguez via unsplash.com

    Reference

    [1] Skills You Need: Active Listening
    [2] Filtered: Body language for active listening
    [3] Forbes: People Will Like You More If You Start Asking Follow-up Questions
    [4] TAFE NSW Sydney eLearning Moodle: Confidentiality

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