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Last Updated on October 14, 2020

The Art of Humble Confidence

The Art of Humble Confidence

To be confident or not to be confident, that is the question. I’m not sure about you, but I’ve been a bit confused about all this discussion about the subject of confidence. Do you really need to be more confident or should you try to be more humble? I think the answer is both – you just have to know where to use it.

East VS West – Confidence, It’s a Cultural Thing

In typical Western countries, the answer to the confidence debate is obvious – more is better. Our heros are rebellious, independent and shoot first, ask questions later. I think this snippet of dialog from The Matrix sums it up best:

Agent Smith – “We’re willing to wipe the slate clean, give you a fresh start. All that we’re asking in return is your cooperation in bringing a known terrorist to justice.”
Neo – “Yeah. Well, that sounds like a pretty good deal. But I think I may have a better one. How about, I give you the finger”
[He does]
Neo -“ …and you give me my phone call.”

In Eastern countries, the tone is often considerably different. Elders are supposed to be revered not dismissed. The words ‘guru,’ meaning a teacher, and the philosophy of dharma, loosely translated to mean ‘duty,’ come from here. In Eastern cultures humility and respect are more important than confidence.

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These perspectives are generalizations, but it shows how the confidence debate goes back deep into our culture. I think that both extremes of pure confidence or pure humility are misguided. Instead of rectifying this situation by simply blending the two: becoming somewhat humble, somewhat confident all the time, I believe the answer is to know when to be confident and when to be humble.

Humble Confidence – Know When to Use It

I’m going to make another broad generalization. I believe that virtually every relationship you are going to have is going to fit into one of two major archetypes, either master or student. In peer relationships this master/student role may switch frequently, but it is extremely rare that the relationship never leans to one side.

In the master role, you are displaying confidence to get what you want. This is public speaker, leader or seducer. Being the master has advantages. You have more control and ability to influence from this role.

The student role is the opposite. You are intentionally displaying humility. This is the student, disciple or follower. Being the student has advantages too. You can learn a lot more in this role and are more likely to win the trust of the other person.

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Know When to Shut Up and Learn

If you are a typical Westerner, you are probably already thinking about which role you prefer. Being the leader is great. You get respect and a higher status. Most of all you get a greater degree of control.

But the problem is that you can’t and shouldn’t always try to be the leader. Trying to assume that role without the skills, resources or status to back it up will lead to conflict. More importantly, there are many times when you purposely want to display humility. Some of the benefits to the student role include:

  • You learn more.
  • Smooths relationships.
  • Makes others more willing to lend a helping hand.

Knowing when taking the humble route is to your advantage. It is far easier to get mentors and advisors if you use humility rather than arrogance. A small sacrifice to your ego can open up the potential to learn a lot.

Confidence to Persuade, Humility to Learn

In reality almost no relationship is as clearly defined as master/student. Within our connections, people have overlapping areas of expertise. I might be an expert in blogging to a non-blogger, but they might be an expert in finance. In each area there are different roles to take.

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Before any interaction ask yourself what the purpose is. Are you trying to learn or persuade?

Persuasion requires confidence. If you are trying to sell, instruct or lead you need to display the confidence to match your message. But learning requires humility. You won’t learn anything if you are constantly arguing with your professors, mentors or employers. Taking a dose of humility and temporarily making yourself a student gives you the opportunity to absorb.

Persuade Less, Learn More

Persuasion is great for immediate effect, but learning matters over the long-haul. Instead of washing over all your communication with pure confidence, look for opportunities to learn. Persuading someone to follow you may give you an immediate boost of satisfaction, but it doesn’t last. Learning, however, is an investment for the future.

Whenever I make a connection with someone and realize they have a skill or understanding I want, I am careful to express humility in that area. That means listening with what they say even if I don’t immediately agree and being patient with their response. This method often drastically cuts down the time I need to spend on trial and error to learn by myself.

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Confidence/Humility Doesn’t Replace Communication Skills

This approach of selectively using confidence and humility for different purposes doesn’t replace communication skills. Humility isn’t going to work if the other person thinks you’re an irritating whiner. Confidence won’t work if the entire room thinks you are an arrogant jerk. Knowing how to display these two qualities takes practice.

The next time you are about to enter into an interaction ask yourself why you are doing it. Are you trying to persuade or learn? Depending on which you can take a completely different tact for far better results.

Featured photo credit: BBH Singapore via unsplash.com

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Scott H Young

Scott is obsessed with personal development. For the last ten years, he's been experimenting to find out how to learn and think better.

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Published on May 18, 2021

How To Improve Listening Skills For Effective Workplace Communication

How To Improve Listening Skills For Effective Workplace Communication

We have two ears and one mouth for a reason—effective communication is dependent on using them in proportion, and this involves having good listening skills.

The workplace of the 21st century may not look the same as it did before COVID-19 spread throughout the world like wildfire, but that doesn’t mean you can relax your standards at work. If anything, Zoom meetings, conference calls, and the continuous time spent behind a screen have created a higher level of expectations for meeting etiquette and communication. And this goes further than simply muting your microphone during a meeting.

Effective workplace communication has been a topic of discussion for decades, yet, it is rarely addressed or implemented due to a lack of awareness and personal ownership by all parties.

Effective communication isn’t just about speaking clearly or finding the appropriate choice of words. It starts with intentional listening and being present. Here’s how to improve your listening skills for effective workplace communication.

Listen to Understand, Not to Speak

There are stark differences between listening and hearing. Listening involves intention, focused effort, and concentration, whereas hearing simply involves low-level awareness that someone else is speaking. Listening is a voluntary activity that allows one to be present and in the moment while hearing is passive and effortless.[1]

Which one would you prefer your colleagues to implement during your company-wide presentation? It’s a no-brainer.

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Listening can be one of the most powerful tools in your communication arsenal because one must listen to understand the message being told to them. As a result of this deeper understanding, communication can be streamlined because there is a higher level of comprehension that will facilitate practical follow-up questions, conversations, and problem-solving. And just because you heard something doesn’t mean you actually understood it.

We take this for granted daily, but that doesn’t mean we can use that as an excuse.

Your brain is constantly scanning your environment for threats, opportunities, and situations to advance your ability to promote your survival. And yet, while we are long past the days of worrying about being eaten by wildlife, the neurocircuitry responsible for these mechanisms is still hard-wired into our psychology and neural processing.

A classic example of this is the formation of memories. Case in point: where were you on June 3rd, 2014? For most of you reading this article, your mind will go completely blank, which isn’t necessarily bad.

The brain is far too efficient to retain every detail about every event that happens in your life, mainly because many events that occur aren’t always that important. The brain doesn’t—and shouldn’t—care what you ate for lunch three weeks ago or what color shirt you wore golfing last month. But for those of you who remember where you were on June 3rd, 2014, this date probably holds some sort of significance to you. Maybe it was a birthday or an anniversary. Perhaps it was the day your child was born. It could have even been a day where you lost someone special in your life.

Regardless of the circumstance, the brain is highly stimulated through emotion and engagement, which is why memories are usually stored in these situations. When the brain’s emotional centers become activated, the brain is far more likely to remember an event.[2] And this is also true when intention and focus are applied to listening to a conversation.

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Utilizing these hard-wired primitive pathways of survival to optimize your communication in the workplace is a no-brainer—literally and figuratively.

Intentional focus and concentrated efforts will pay off in the long run because you will retain more information and have an easier time recalling it down the road, making you look like a superstar in front of your colleagues and co-workers. Time to kiss those note-taking days away!

Effective Communication Isn’t Always Through Words

While we typically associate communication with words and verbal affirmations, communication can come in all shapes and forms. In the Zoom meeting era we live in, it has become far more challenging to utilize and understand these other forms of language. And this is because they are typically easier to see when we are sitting face to face with the person we speak to.[3]

Body language can play a significant role in how our words and communication are interpreted, especially when there is a disconnection involved.[4] When someone tells you one thing, yet their body language screams something completely different, it’s challenging to let that go. Our brain immediately starts to search for more information and inevitably prompts us to follow up with questions that will provide greater clarity to the situation at hand. And in all reality, not saying something might be just as important as actually saying something.

These commonly overlooked non-verbal communication choices can provide a plethora of information about the intentions, emotions, and motivations. We do this unconsciously, and it happens with every confrontation, conversation, and interaction we engage in. The magic lies in the utilization and active interpretation of these signals to improve your listening skills and your communication skills.

Our brains were designed for interpreting our world, which is why we are so good at recognizing subtle nuances and underlying disconnect within our casual encounters. So, when we begin to notice conflicting messages between verbal and non-verbal communication, our brain takes us down a path of troubleshooting.

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Which messages are consistent with this theme over time? Which statements aren’t aligning with what they’re really trying to tell me? How should I interpret their words and body language?

Suppose we want to break things down even further. In that case, one must understand that body language is usually a subconscious event, meaning that we rarely think about our body language. This happens because our brain’s primary focus is to string together words and phrases for verbal communication, which usually requires a higher level of processing. This doesn’t mean that body language will always tell the truth, but it does provide clues to help us weigh information, which can be pretty beneficial in the long run.

Actively interpreting body language can provide you with an edge in your communication skills. It can also be used as a tool to connect with the individual you are speaking to. This process is deeply ingrained into our human fabric and utilizes similar methods babies use while learning new skills from their parents’ traits during the early years of development.

Mirroring a person’s posture or stance can create a subtle bond, facilitating a sense of feeling like one another. This process is triggered via the activation of specific brain regions through the stimulation of specialized neurons called mirror neurons.[5] These particular neurons become activated while watching an individual engage in an activity or task, facilitating learning, queuing, and understanding. They also allow the person watching an action to become more efficient at physically executing the action, creating changes in the brain, and altering the overall structure of the brain to enhance output for that chosen activity.

Listening with intention can make you understand your colleague, and when paired together with mirroring body language, you can make your colleague feel like you two are alike. This simple trick can facilitate a greater bond of understanding and communication within all aspects of the conversation.

Eliminate All Distractions, Once and for All

As Jim Rohn says, “What is easy to do is also easy not to do.” And this is an underlying principle that will carry through in all aspects of communication. Distractions are a surefire way to ensure a lack of understanding or interpretation of a conversation, which in turn, will create inefficiencies and a poor foundation for communication.

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This should come as no surprise, especially in this day in age where people are constantly distracted by social media, text messaging, and endlessly checking their emails. We’re stuck in a cultural norm that has hijacked our love for the addictive dopamine rush and altered our ability to truly focus our efforts on the task at hand. And these distractions aren’t just distractions for the time they’re being used. They use up coveted brainpower and central processes that secondarily delay our ability to get back on track.

Gloria Mark, a researcher at UC Irvine, discovered that it takes an average of 23 minutes and 15 seconds for our brains to reach their peak state of focus after an interruption.[6] Yes, you read that correctly—distractions are costly, error-prone, and yield little to no benefit outside of a bump to the ego when receiving a new like on your social media profile.

Meetings should implement a no-phone policy, video conference calls should be set on their own browser with no other tabs open, and all updates, notifications, and email prompt should be immediately turned off, if possible, to eliminate all distractions during a meeting.

These are just a few examples of how we can optimize our environment to facilitate the highest levels of communication within the workplace.

Actions Speak Louder Than Words

Effective communication in the workplace doesn’t have to be challenging, but it does have to be intentional. Knowledge can only take us so far, but once again, knowing something is very different than putting it into action.

Just like riding a bike, the more often you do it, the easier it becomes. Master communicators are phenomenal listeners, which allows them to be effective communicators in the workplace and in life. If you genuinely want to own your communication, you must implement this information today and learn how to improve your listening skills.

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Choose your words carefully, listen intently, and most of all, be present in the moment—because that’s what master communicators do, and you can do it, too!

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Featured photo credit: Mailchimp via unsplash.com

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