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8 Communication Skills to Overcome the Generation Gap

8 Communication Skills to Overcome the Generation Gap

In every generation, communication plays a vital role towards a functional society. With recent breakthroughs in medical technology, people are living longer and choosing to remain in the workforce for longer. It comes as no surprise that several distinct generations are mingling more now than ever before, and communication between these groups is increasingly important and challenging.

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    1. Be aware of different forms of communication

    Whether it is within the workforce or with friends and relatives, methods of communication between generations vary extensively. A majority of the oldest generation, known as the ‘matures’ or ‘veterans’ are retired and most likely grandparents. Face-to-face communication is preferential, similarly with the next generation known as the ‘baby boomers’. A lack of communication in person can lead veterans to feel unappreciated and offended as they tend to emphasize little importance in today’s texting and social media revolution.

    Further towards the younger generations, starting with the baby boomers, technology begins to become more acceptable as a form of communication. Generation X, third down the line, is generally comfortable with web-based communication such as conference calling, but still may resist the social movement. The youngest generation, known as Generation Y, or the ‘millennials,’ grew up around the technology and social media movement, therefore this type of web-based communication is weighed as equally respectable.

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    With such a drastic difference, especially between the matures and those of generation Y, it is important to understand the pros and cons each media of communication. While older generations prefer face-to-face communication, it can be argued that cosmopolitanism is prominent in today’s society and often it is necessary to connect with people who live either too far away to meet in person or overseas. While agreeably, communication face-to-face is a more effective way to form close, personal relationships, digital methods of communication is an equally effective way to connect with people living far away.

    Digital communication is also instantaneous. While the effort taken to meet with someone can be the source of the personal relationship, instant messaging, texting or calling is faster and generally more economical, therefore its relevance cannot be so easily ruled out. All methods of communication have pros and cons, but the more thoroughly they are understood, the easier it will be to bridge the communication gap between generations.

      Photo: stockimages

      2. Understand the relevance of formality

      We live in an era of SMS, instant messaging, colloquialisms and slang, predominantly established by the millennials. When e-mail was first introduced as a substitute for sending letters, it started off with formatting as formal as those typed and handwritten notes would have been. Consequently, it can be difficult for matures and baby boomers to accept and adapt to the progressively informal speech surrounding today’s society.

      The slang and colloquialisms used by younger generations can be perceived by older generations as uneducated and an indication of lack of effort in communication. Formal communication can appear nicer to read and carries more value in terms of effort. However it is sometimes faster and easier to use slang and abbreviations for small, less important issues, whether it’s in the workplace or with family and friends. The issue with formality presents itself through digital media, rather than face-to-face communication.

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      While being formal in every form of communication media, it should be considered whether or not it is necessary. If a relative is picking you up from an airport, it might be easier to type a quick ‘here’ text rather than a long-winded, formal explanation of the fact that you have arrived. Such an explanation can be left for a face-to-face conversation or a phone call. In regards to speech informality, it is important for the older generations to understand that most languages are fluid and continuously changing. At the same time, it is also important for younger generations to realize that these changes in the language can be challenging to adapt to.

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        Photo: stockimages

        3. Respect that values differ between generations

        It is obvious that younger generations do not share a majority of personal values that the older generations hold on to. This is obvious in forms ranging from clothing preferences to the chosen methods of communicating and forming relationships. It is very important to be aware of these differences, as to not to come off as offensive. Towards the younger generations, values tend to be less conservative than the older generations. Consequently, communication without fallout can become difficult.

        Even within families, disputes can break out over a lack of perceived respect, mainly from the younger generations. In order to avoid such situations, it is important to understand and take into consideration the differences on both ends of the generational scale. For example, in a mature’s time, unmarried, live-in partners would not have been something common or acceptable, which it now is to younger generations. While there will always be disagreement, if both sides take the time to gain an understanding of opposite opinions, it will be much easier to avoid coming off as offensive.

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          Photo: stockimages

          4. Values also differ in the workplace

          For the first time in history, four different generations appear in the workforce at the same time. While it is a great development and offers a great deal more variety than ever before, it presents its own set of challenges. Older generations, especially the matures, experience a sense of pride towards their jobs, viewing them as predominantly ways to provide for their families. Millennials will tend to stay with the same job, working their way up, as they will tend to constantly move from one job to the next.

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          Older generations can often mistake this as incompetence and lack of work ethic. However it makes sense to younger generations to keep their options flexible and extend their opportunities in the workplace. Adding to the perceived laziness of the younger generations, they also require a great deal of feedback and value peer opinions quite highly, which can be mistaken as being ‘spoon fed’ through their work. For effective communication within the workplace, these stigmas need to be understood more thoroughly from both end of the generational spectrum.

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            Photo: stockimages

            5. Rabbit ears

            The overall factor influencing effective communication across generations is the willingness to listen and learn. Having ‘rabbit ears’ will result in less disputes and more productivity in communication, both inside the workplace and outside, with relatives, strangers and friends.

            Having Rabbit ears means listening not just to what is said but how it is said. This can give both cues on topics that are sensible to discuss between generations and also helps to gain more understanding of each side’s values and opinions. It is all about listening and learning from one another.

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              Photo: stockimages

              6. Be wary of sensitive topics

              When communicating between generations, especially with strangers or people who are unfamiliar, it may be best to avoid sensitive topics such as politics and religion. The relevance of these topics in the millennial age is not the same as it was in the time of the matures, and disagreement can easily erupt. While at a dinner with unfamiliar or familiar people, nothing can make it more awkward than a sudden generational dispute about homosexuality or abortion.

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                Photo: gratisography.com

                7. Right words at the right time

                Communication can break down when wrong words are spoken at the wrong time. Diplomacy is saying the right words at the right time. In terms of communication barriers between generations, this means bringing up those sensitive topics once you know both sides of the conversation are comfortable with generational differences and are willing to accept each other’s opinions without dispute. Taking the time to reach this stage of compliance will result in the most productive discussions, since generations worth of information can be received.

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                  8. Wisdom comes with age vs the resilience of youth

                  Young people can avoid heartache by listening to the voice of experience, whereas older people can learn to “roll with the punches,” as the younger generations tend to do. This can come back to the workforce, wherein young people often move around between several jobs in their lifetime. Advice given by older people in the same field of work can be extremely valuable, especially when it comes to avoiding unprecedented failure. At the same time, the rigidity of the older generations’ work structure can find the flexibility of the younger generation beneficial.

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                  Elizabeth Andal

                  Elizabeth is a passionate writer who shares about lifestyle tips and lessons learned in life on Lifehack.

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                  Last Updated on December 10, 2019

                  5 Smart Reasons to Start Journal Writing Today

                  5 Smart Reasons to Start Journal Writing Today

                  Here’s the truth: your effectiveness at life is not what it could be. You’re missing out.

                  Each day passes by and you have nothing to prove that it even happened. Did you achieve something? Go on a date? Have an emotional breakthrough? Who knows?

                  But what you do know is that you don’t want to make the same mistakes that you’ve made in the past.

                  Our lives are full of hidden gems of knowledge and insight, and the most recent events in our lives contain the most useful gems of all. Do you know why? It’s simple, those hidden lessons are the most up to date, meaning they have the largest impact on what we’re doing right now.

                  But the question is, how do you get those lessons? There’s a simple way to do it, and it doesn’t involve time machines:

                  Journal writing.

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                  Improved mental clarity, the ability to see our lives in the big picture, as well as serving as a piece of evidence cataloguing every success we’ve ever had; we are provided all of the above and more by doing some journal writing.

                  Journal writing is a useful and flexible tool to help shed light on achieving your goals.

                  Here’s 5 smart reasons why you should do journal writing:

                  1. Journals Help You Have a Better Connection with Your Values, Emotions, and Goals

                  By journaling about what you believe in, why you believe it, how you feel, and what your goals are, you understand your relationships with these things better. This is because you must sort through the mental clutter and provide details on why you do what you do and feel what you feel.

                  Consider this:

                  Perhaps you’ve spent the last year or so working at a job you don’t like. It would be easy to just suck it up and keep working with your head down, going on as if it’s supposed to be normal to not like your job. Nobody else is complaining, so why should you, right?

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                  But a little journal writing will set things straight for you. You don’t like your job. You feel like it’s robbing you of happiness and satisfaction, and you don’t see yourself better there in the future.

                  The other workers? Maybe they don’t know, maybe they don’t care. But you do, you know and care enough to do something about it. And you’re capable of fixing this problem because your journal writing allows you to finally be honest with yourself about it.

                  2. Journals Improve Mental Clarity and Help Improve Your Focus

                  If there’s one thing journal writing is good for, it’s clearing the mental clutter.

                  How does it work? Simply, whenever you have a problem and write about it in a journal, you transfer the problem from your head to the paper. This empties the mind, allowing allocation of precious resources to problem-solving rather than problem-storing.

                  Let’s say you’ve been juggling several tasks at work. You’ve got data entry, testing, e-mails, problems with the boss, and so on—enough to overwhelm you—but as you start journal writing, things become clearer and easier to understand: Data entry can actually wait till Thursday; Bill kindly offered earlier to do my testing; For e-mails, I can check them now; the boss is just upset because Becky called in sick, etc.

                  You become better able to focus and reason your tasks out, and this is an indispensable and useful skill to have.

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                  3. Journals Improve Insight and Understanding

                  As a positive consequence of improving your mental clarity, you become more open to insights you may have missed before. As you write your notes out, you’re essentially having a dialogue with yourself. This draws out insights that you would have missed otherwise; it’s almost as if two people are working together to better understand each other. This kind of insight is only available to the person who has taken the time to connect with and understand themselves in the form of writing.

                  Once you’ve gotten a few entries written down, new insights can be gleaned from reading over them. What themes do you see in your life? Do you keep switching goals halfway through? Are you constantly dating the same type of people who aren’t good for you? Have you slowly but surely pushed people out of your life for fear of being hurt?

                  All of these questions can be answered by simply self-reflecting, but you can only discover the answers if you’ve captured them in writing. These questions are going to be tough to answer without a journal of your actions and experiences.

                  4. Journals Track Your Overall Development

                  Life happens, and it can happen fast. Sometimes we don’t take the time to stop and look around at what’s happening to us at each moment. We don’t get to see the step-by-step progress that we’re making in our own lives. So what happens? One day it’s the future, and you have no idea how you’ve gotten there.

                  Journal writing allows you to see how you’ve changed over time, so you can see where you did things right, and you can see where you took a misstep and fell.

                  The great thing about journals is that you’ll know what that misstep was, and you can make sure it doesn’t happen again—all because you made sure to log it, allowing yourself to learn from your mistakes.

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                  5. Journals Facilitate Personal Growth

                  The best thing about journal writing is that no matter what you end up writing about, it’s hard to not grow from it. You can’t just look at a past entry in which you acted shamefully and say “that was dumb, anyway!” No, we say “I will never make a dumb choice like that again!”

                  It’s impossible not to grow when it comes to journal writing. That’s what makes journal writing such a powerful tool, whether it’s about achieving goals, becoming a better person, or just general personal-development. No matter what you use it for, you’ll eventually see yourself growing as a person.

                  Kickstart Journaling

                  How can journaling best be of use to you? To vent your emotions? To help achieve your goals? To help clear your mind? What do you think makes journaling such a useful life skill?

                  Know the answer? Then it’s about time you reap the benefits of journal writing and start putting pen to paper.

                  Here’s what you can do to start journaling:

                  Featured photo credit: Jealous Weekends via unsplash.com

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