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7 Sure-Fire Tips for Conflict Resolution

7 Sure-Fire Tips for Conflict Resolution

We live in a world that’s filled with conflict. When you’re a kid, conflict resolution is easy. All you have to do is scream loudly enough for an adult to intervene and end it. Resolving conflict as an adult gets a bit more difficult. It’s not that it’s complicated. It just takes patience and perseverance. Here are 7 surefire tips for conflict resolution:

1. Keep A Cool Head – The first thing you need to understand about conflict is that it can escalate very quickly when emotions get involved. Some people aren’t able to verbalize their thoughts and may get frustrated, which can lead to violence. Before taking on any conflict, stop and breathe for a moment. Keep calm, gather your thoughts, and make sure you keep the conflict civil.

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2.  Decide What Outcome You Want – Before you can resolve a conflict, you have to decide what you want to accomplish. Are you trying to change someone’s mind about a personal belief? Are you defending yourself or a loved one? What’s more important: the issue or the person? If you can’t answer these questions, then why are you involving yourself in the conflict? Maybe the best thing to do is drop it. If you feel the conflict is worth pursuing, continue reading.

3.  Be Willing To Compromise – It doesn’t matter who’s right or wrong. If both parties didn’t believe they were right, there wouldn’t be a conflict in the first place. Sometimes people argue with you just for the sake of argument. Understand that you can’t win every battle. You’re going to have to give up a little in order to achieve resolution. Conflicts don’t have to have a loser. Decide what’s most important to you, swallow your pride, and give up the rest so that everyone has a chance to win.

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4.  Listen… Actually Listen – How can you find the middle if you don’t know where both ends are? The only way you can meet in the middle is by understanding both sides of the argument. If you’re unwilling to listen to the other person’s side, they’ll be unwilling to listen to yours. By actually listening, you’ll be able to relate to the other side. You may think you already know their side, but may not know the full story. Even if you do, it’s much easier to hold someone’s hand and walk alongside them to your side of the issue rather than telling them what they should do. If you want to lead, do it by example.

5.  Avoid Personal Attacks – Never insult the other person. People tend not to agree with someone who insults them. Avoid belittling, sarcasm, sighs, and eye rolls. Think of yourself as a politician trying to win votes. Do you vote for people who insult your intelligence or attack you personally? If you want to stand a chance of converting someone to your side, they need to respect you. Respect is something that’s earned, and you don’t earn it with personal attacks.

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6.  Detach Yourself From The Result – No matter how well you argue your case, there’s always a chance that you won’t get the result you want. It may be necessary to cut your losses and walk away. A good way to end a conflict without either side admitting a loss is to agree to disagree. This means you’re both willing to live with the fact that you have differing opinions. It doesn’t mean that you should harbor resentment over the issue and continue pursuing it later.

7.  Once It’s Over, Drop It – Just like everything else in life, it’s important not to take conflicts too seriously. What doesn’t kill you only makes you stronger. Think about it – will this conflict stop the sun from rising? Are you willing to let someone ruin your appetite? Life goes on, and there’s no point in dwelling. Once the conflict is in the past, leave it there.

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Last Updated on January 15, 2021

7 Ways To Have More Confident Body Language

7 Ways To Have More Confident Body Language

The popular idiomatic saying that “actions speak louder than words” has been around for centuries, but even to this day, most people struggle with at least one area of nonverbal communication. Consequently, many of us aspire to have more confident body language but don’t have the knowledge and tools necessary to change what are largely unconscious behaviors.

Given that others’ perceptions of our competence and confidence are predominantly influenced by what we do with our faces and bodies, it’s important to develop greater self-awareness and consciously practice better posture, stance, eye contact, facial expressions, hand movements, and other aspects of body language.

Posture

First things first: how is your posture? Let’s start with a quick self-assessment of your body.

  • Are your shoulders slumped over or rolled back in an upright posture?
  • When you stand up, do you evenly distribute your weight or lean excessively to one side?
  • Does your natural stance place your feet relatively shoulder-width apart or are your feet and legs close together in a closed-off position?
  • When you sit, does your lower back protrude out in a slumped position or maintain a straight, spine-friendly posture in your seat?

All of these are important considerations to make when evaluating and improving your posture and stance, which will lead to more confident body language over time. If you routinely struggle with maintaining good posture, consider buying a posture trainer/corrector, consulting a chiropractor or physical therapist, stretching daily, and strengthening both your core and back muscles.

Facial Expressions

Are you prone to any of the following in personal or professional settings?

  • Bruxism (tight, clenched jaw or grinding teeth)
  • Frowning and/or furrowing brows
  • Avoiding direct eye contact and/or staring at the ground

If you answered “yes” to any of these, then let’s start by examining various ways in which you can project confident body language through your facial expressions.

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1. Understand How Others Perceive Your Facial Expressions

A December 2020 study by UC Berkeley and Google researchers utilized a deep neural network to analyze facial expressions in six million YouTube clips representing people from over 140 countries. The study found that, despite socio-cultural differences, people around the world tended to use about 70% of the same facial expressions in response to different emotional stimuli and situations.[1]

The study’s researchers also published a fascinating interactive map to demonstrate how their machine learning technology assessed various facial expressions and determined subtle differences in emotional responses.

This study highlights the social importance of facial expressions because whether or not we’re consciously aware of them—by gazing into a mirror or your screen on a video conferencing platform—how we present our faces to others can have tremendous impacts on their perceptions of us, our confidence, and our emotional states. This awareness is the essential first step towards

2. Relax Your Face

New research on bruxism and facial tension found the stresses and anxieties of Covid-19 lockdowns led to considerable increases in orofacial pain, jaw-clenching, and teeth grinding, particularly among women.[2]

The National Institute of Dental and Craniofacial Research estimates that more than 10 million Americans alone have temporomandibular joint dysfunction (TMJ syndrome), and facial tension can lead to other complications such as insomnia, wrinkles, dry skin, and dark, puffy bags under your eyes.[3])

To avoid these unpleasant outcomes, start practicing progressive muscle relaxation techniques and taking breaks more frequently throughout the day to moderate facial tension.[4] You should also try out some biofeedback techniques to enhance your awareness of involuntary bodily processes like facial tension and achieve more confident body language as a result.[5]

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3. Improve Your Eye Contact

Did you know there’s an entire subfield of kinesic communication research dedicated to eye movements and behaviors called oculesics?[6] It refers to various communication behaviors including direct eye contact, averting one’s gaze, pupil dilation/constriction, and even frequency of blinking. All of these qualities can shape how other people perceive you, which means that eye contact is yet another area of nonverbal body language that we should be more mindful of in social interactions.

The ideal type (direct/indirect) and duration of eye contact depends on a variety of factors, such as cultural setting, differences in power/authority/age between the parties involved, and communication context. Research has shown that differences in the effects of eye contact are particularly prominent when comparing East Asian and Western European/North American cultures.[7]

To improve your eye contact with others, strive to maintain consistent contact for at least 3 to 4 seconds at a time, consciously consider where you’re looking while listening to someone else, and practice eye contact as much as possible (as strange as this may seem in the beginning, it’s the best way to improve).

3. Smile More

There are many benefits to smiling and laughing, and when it comes to working on more confident body language, this is an area that should be fun, low-stakes, and relatively stress-free.

Smiling is associated with the “happiness chemical” dopamine and the mood-stabilizing hormone, serotonin. Many empirical studies have shown that smiling generally leads to positive outcomes for the person smiling, and further research has shown that smiling can influence listeners’ perceptions of our confidence and trustworthiness as well.

4. Hand Gestures

Similar to facial expressions and posture, what you do with your hands while speaking or listening in a conversation can significantly influence others’ perceptions of you in positive or negative ways.

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It’s undoubtedly challenging to consciously account for all of your nonverbal signals while simultaneously trying to stay engaged with the verbal part of the discussion, but putting in the effort to develop more bodily awareness now will make it much easier to unconsciously project more confident body language later on.

5. Enhance Your Handshake

In the article, “An Anthropology of the Handshake,” University of Copenhagen social anthropology professor Bjarke Oxlund assessed the future of handshaking in wake of the Covid-19 pandemic:[8]

“Handshakes not only vary in function and meaning but do so according to social context, situation and scale. . . a public discussion should ensue on the advantages and disadvantages of holding on to the tradition of shaking hands as the conventional gesture of greeting and leave-taking in a variety of circumstances.”

It’s too early to determine some of the ways in which Covid-19 has permanently changed our social norms and professional etiquette standards, but it’s reasonable to assume that handshaking may retain its importance in American society even after this pandemic. To practice more confident body language in the meantime, the video on the science of the perfect handshake below explains what you need to know.

6. Complement Your Verbals With Hand Gestures

As you know by now, confident communication involves so much more than simply smiling more or sounding like you know what you’re talking about. What you do with your hands can be particularly influential in how others perceive you, whether you’re fidgeting with an object, clenching your fists, hiding your hands in your pockets, or calmly gesturing to emphasize important points you’re discussing.

Social psychology researchers have found that “iconic gestures”—hand movements that appear to be meaningfully related to the speaker’s verbal content—can have profound impacts on listeners’ information retention. In other words, people are more likely to engage with you and remember more of what you said when you speak with complementary hand gestures instead of just your voice.[9]

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Further research on hand gestures has shown that even your choice of the left or right hand for gesturing can influence your ability to clearly convey information to listeners, which supports the notion that more confident body language is readily achievable through greater self-awareness and deliberate nonverbal actions.[10]

Final Takeaways

Developing better posture, enhancing your facial expressiveness, and practicing hand gestures can vastly improve your communication with other people. At first, it will be challenging to consciously practice nonverbal behaviors that many of us are accustomed to performing daily without thinking about them.

If you ever feel discouraged, however, remember that there’s no downside to consistently putting in just a little more time and effort to increase your bodily awareness. With the tips and strategies above, you’ll be well on your way to embracing more confident body language and amplifying others’ perceptions of you in no time.

More Tips on How to Develop a Confident Body Language

Featured photo credit: Maria Lupan via unsplash.com

Reference

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