Advertising
Advertising

The Secret to Resolving Conflicts? Focus on the Problem, Not the Person

The Secret to Resolving Conflicts? Focus on the Problem, Not the Person

In business, in college, in a sport team… In whatever context conflict is always inevitable, especially when you are in the leader role. This role equals “make decisions for the best of majority” and the remaining are not amused. Conflicts arise.

Conflicts arise when we want to push for a better quality work but some members want to take a break from work.

Conflicts arise when we as citizens want more recreational facilities but the Government has to balance the needs to maintain tourism growth.

Conflicts are literally everywhere.

Avoiding Conflicts a No-No and Resolving Conflicts a Win-Win

Avoiding conflicts seem to be a viable option for us. The cruel fact is, it isn’t. Conflicts won’t walk away by themselves. They will, instead, escalate and haunt you back even more when we finally realize that’s no way we can let it be.

Moreover, avoiding conflicts will eventually intensify the misunderstanding among the involved parties. And the misunderstanding severely hinders open communication which later on the parties tend to keep things secret. This is obviously detrimental to teamwork.

Advertising

Some may view conflicts as the last step before arguments. And they thus leave it aside as if they never happen. This is not true.

Conflicts are the intersect point between different individuals with different opinions. And this does not necessarily lead to argument.

Instead, proper handling of conflicts can actually result in a win-win situation – both parties are pleased and allies are gained. A better understanding between each other and future conflicts are less likely to happen.

The IBR Approach to Resolve Conflicts

Here, we introduce to you an effective approach to resolve conflicts – the Interest-Based Relational (IBR) approach. The IBR approach was developed by Roger Fisher and William Ury in their 1981 book Getting to Yes. It stresses the importance of the separation between people and their emotions from the problem. Another focus of the approach is to build mutual understanding and respect as they strengthen bonds among parties and can ultimately help resolve conflicts in a harmonious way. The approach suggests a 6-step procedure for conflict resolution:

Step 1: Prioritize Good Relationships

How? Before addressing the problem or even starting the discussion, make it clear the conflict can result in a mutual trouble and through subsequent respectful negotiation the conflict can be resolved peacefully. And that brings the best outcome to the whole team by working together.

Why? It is easy to overlook own cause of the conflict and point the finger to the members with different opinions. With such a mindset, it is likely to blame rather than to listen to the others and fail to acknowledge the problem completely. Such a discussion manner will undermine the good relationships among the members and aggravate the problem.

Advertising

Example: Before discussion, stress that the problem is never one’s complete fault. Everyone is responsible for it. Then, it is important to point out our own involvement in the problem and state clearly we are here to listen to everyone’s opinions rather than accusing others.

Step 2: People Are NOT the Cause of Problem

How? State clearly the problem is never one-sided. Collaborative effort is needed. More importantly, note the problem should not be taken personally. We are not making accusations on persons but addressing the problem itself.

Why? Once things taken personally, everything will go out of control. People will become irrational and neglect others’ opinions. We are then unable to address the problem properly because we cannot grasp a fuller and clearer picture of the problem due to presumption.

Example: In spite of the confronting opinions, we have to emphasize that the problem is not a result of the persons but probably the different perspectives to view it. So, if we try to look at the problem from the other’s perspective, we may understand why there are varied opinions.

Step 3: Listen From ALL Stances

How? Do NOT blame others. It is of utmost importance. Ask for everyone’s opinions. It is important to let everyone feel that they contribute to the discussion. Tell them their involvement is essential to solve the problem and their effort is very much appreciated.

Why? None wants to be ignored. If one feels neglected, it is very likely for he/she to be aggressive. It is definitely not what we hope to see in a discussion. Acknowledging and being acknowledged are equally important. So, make sure everyone has equal opportunity to express their views. Also, realizing their opinions are not neglected, they will be more receptive to other opinions.

Advertising

Example: A little trick can played here: Invite others to talk first. It is an easy way to let others feel involved and ,more importantly, know their voices are heard. Also, we can show that we are actively listening to them by giving direct eye-contact and nodding. One important to note is that never interrupt anyone. Always let them finish first beforeanother one begins.

Step 4: Listen Comes First, Talk Follows

How? Ensure everyone has listened to one another points of view. It can be done by taking turn to speak and leaving the discussion part at last. State once again the problem is nothing personal and no accusation should be made.

Why? By turn-taking, everyone can finish talking and voices of all sides can be heard indiscriminantly. This can promote willingness to listen to opposing opinions.

Example: We can prepare pieces of paper with different numbers written on them. Then, ask different members to pick one and talk according to the sequence of the number. After everyone’s finished, advise everyone to use “I” more than “You” in the discussion period to avoid others thinking that it is an accusation.

Step 5: Understand the Facts, Then Address the Problem

How? List out ALL the facts first. Ask everyone to tell what they know about the problems.

Why? Sometimes your facts are unknown to the others while they may know something we don’t. Missing out on these facts could possibly lead to inaccurate capture of the problem. Also, different known facts can lead to different perception of the matter. It also helps everyone better understand the problem and can eventually help reach a solution.

Advertising

Example: While everyone is expressing their own views, ask them to write down everything they know that is true to the problem. As soon as everyone has finished, all facts can be noted and everyone’s understanding of the problem is raised.

Step 6: Solve the Problem Together

How? Knowing what everyone’s thinking, it is now time to resolve the conflict. Up to this point, everyone should have understood the problem better. So, it is everyone’s time to suggest some solutions. It is important not to have one giving all the solutions.

Why? Having everyone suggesting their solutions is important as they will not feel excluded and their opinions are considered. Besides, it may also generate more solutions that can better resolve the conflicts. Everyone will more likely be satisfied with the result.

Example: After discussion, ask all members to suggest any possible solutions and stress that all solutions are welcomed. State clearly that we are looking for the best outcomes for everyone’s sake rather than battling to win over one another. Then, evaluate all the solutions and pick the one that is in favor of everyone.

More by this author

Jeffrey Lau

Editor. Sport Lover. Animal Lover.

20 Most Fun Jobs in the World (That Also Pay Well) How to Think Positive Every Day How Our Brains Trick Us into Believing the Wrong Things The Best Catalogue of Books from Every Category in 2017 What We Think Love Is and What Love Really Is

Trending in Communication

160 Things To Be Thankful For In Life 2What To Do When You Have No Friends 3How to Keep a Conversation Going and Never Run Out of Things to Say 4Quit Your Job If You Don’t Like It, No Matter What 510 Ways To Step Out Of Your Comfort Zone And Enjoy Taking Risks

Read Next

Advertising
Advertising

Last Updated on August 20, 2018

60 Things To Be Thankful For In Life

60 Things To Be Thankful For In Life

Sometimes it’s easier to focus on what we don’t have, rather than what we do have. It’s important to take time out and remember all of the things to be thankful for that many of us take for granted.

    Here you’ll find 60 very solid things to be thankful for in your everyday life. These are great reminders for you to treasure everything you have.

    1. Good Health

    Even if you’re health isn’t great, it could be worse and you likely still have some working parts to be thankful for.

    2. Money in the Bank

    Having just a few coins makes you richer than most people on Earth.

    3. Good Friends

    Often, it’s the quality of friendships, not the quantity.

    4. Freedom of Religion

    Being able to worship whomever and however you want is something many people don’t ever experience.

    5. Your Parents

    Even if they’re dysfunctional, they gave you life.

    6. Weekends

    There’s something magical about weekends.

    7.Having a Partner

    Being in a romantic relationship can teach you so much about the world and yourself.

    8. Pets

    Pets offer one of the best examples of unconditional love.

    9. Learning from Mistakes

    If we never made mistakes, we wouldn’t learn much so it is one of those things we should be thankful for.

    10. Opportunity to Get an Education

    The opportunity to attend school is something many people don’t have.

    Advertising

    11. Having a Home

    Whether you live in an apartment, a mansion, or a tent, having a place to call home is something to be thankful for.

    12. An Ability to Read

    If you’re reading this right now, you have a lot to be thankful for.

    13. Breathing Fresh Air

    Being able to step outside to breathe in fresh air is a good reminder how many little things we should be thankful for.

    14. A Bed to Sleep

    A bed is one of those things that’s easy to take for granted, until you don’t have one.

    15. Laughter

    Without laughter, the world would be a sad place.

    16. Safety and Security

    Being able to wake up without immense fear frees us up to really live life.

    17. Cars

    Without cars, it would take a lot longer to get our activities done.

    18. Sunshine

    The sun’s warmth can brighten any day.

    19. Time

    Although we often don’t think there’s enough of it, time is something we shouldn’t take for granted.

    20. Clean Water

    Many people on earth lack access to clean water.

    21. Cell Phones

    Cell phones make talking to loved ones easy.

    22. Love

    The world sure would be a different place if we lacked the ability to love.

    23. Books

    Books provide an opportunity to enter another world all from the comfort of your own home.

    Advertising

    24. Kindness of Strangers

    Never take the kindness of a stranger for granted.

    25. Campfires

    The simplicity of a campfire creates lifelong memories.

    26. Pain

    Without pain, it would be difficulty to appreciate life’s joys.

    27. Art

    The world would be less beautiful if art didn’t exist.

    28. Holidays

    Any reason to celebrate is something we should be thankful for.

    29. Freedom of Speech

    Being able to express your thoughts and feelings freely should never be taken for granted.

    30. Rainbows

    The beauty of a rainbow is unmatched.

    31. Tears

    Sometimes when there are no words to say, tears express how we feel for us.

    32. Waking up Today

    Simply waking up today means you have things to be thankful for.

    33. Indoor Plumbing

    Indoor plumbing not only provides convenience, it spares us from disease.

    34. Wisdom that Comes with Age

    Thankfully, we grow smarter over time.

    35. Mountains

    Mountains provide us with beauty and recreation.

    36. Eyesight

    Being able to see allows us to view the world’s beauty.

    Advertising

    37. Grocery Stores

    Grocery stores mean we don’t have to spend all of our time getting our own food.

    38. Sunsets

    Sunsets are a reminder that we should enjoy the simple things in life.

    39. Entertainment

    Entertainment gives us a way to relax and enjoy life.

    40. Your Mind

    Being able to think, remember, and solve problems sure makes life easier.

    41. Employment

    Even if you don’t like your job, being employed means someone thought you were special enough to hire.

    42. Diversity

    The world would be a boring place without diversity.

    43. Moon and Stars

    The moon and stars encourage us to dream.

    44. Electricity

    Electricity makes most of our chores efficient.

    45. Air Conditioning

    Staying cool on a hot day is something people wouldn’t have dreamed about in past centuries.

    46. Hearing

    Being able to hear your loved one’s voice is something that not everyone gets to do.

    47. Children

    Watching children laugh, grow, and dream can keep things in perspective.

    48. Ability to Learn

    The ability to learn new things means we have endless potential.

    49. People Willing to Teach

    Whether it’s your grandmother teaching you to knit or your plumber showing you how to prevent future problems, be grateful that others are willing to use their time and talents to teach you something new.

    Advertising

    50. Oceans

    The sea creatures in the ocean almost seem too mystical to be real.

    51. Modern Medicine

    Without advances in modern medicine, many of us wouldn’t be alive.

    52. Music

    Music brings out new emotions.

    53. Entrepreneurs

    Some of life’s best inventions resulted from an entrepreneur who was willing to take a risk.

    54. Warm Clothing

    On a cold day, there’s nothing more important than warm clothing.

    55. Freedom to Vote

    Being able to have a say in the laws should never be taken for granted.

    56. An Internet Connection

    It’s hard to believe how easy it is to take the internet for granted, seeing how none of us had just a couple of decades ago.

    57. Challenges

    Without challenges in life, we wouldn’t be the people we are now.

    58. Hiking Trails

    Hiking trails give us the chance to enjoy mother’s nature beauty.

    59. Vaccines

    Many of us wouldn’t be alive without today’s vaccinations.

    60. Armed Forces

    Our lives would likely be very different if we didn’t have protection from the armed forces.

    Realizing all the things you should be thankful for is the first step, practicing gratitude is what you should start doing:

    6 Ways To Implement More Gratitude In Your Life

    Featured photo credit: Unsplash via unsplash.com

    Read Next