Advertising
Advertising

When You Complain This Way, You’ll Always Get What You Want

When You Complain This Way, You’ll Always Get What You Want

Let’s face it, everyone hates complainers. If you’ve ever been in the firing line of angry complainers, you’ll know why. Their forceful and demanding requests can leave you shaken, disturbed – and perhaps even humiliated.

Still, as much as we don’t like people who always complain, an average person is said to complain nearly 15-30 times a day.[1] Clearly, there are times when you’ll be justified in complaining. Let’s take a look at some of these.

Why do we hate complaints?

Complaints usually stem from problems that people encounter. Maybe it’s a co-worker who’s not doing his job well – or perhaps a waiter who served you badly. When we experience problems like these, we feel unsatisfied about them, and we naturally want to vent our emotions and express our desire for them to be resolved.

Take a look around any shopping centre, and you’ll see dozens of examples of people encountering problems and quickly becoming frustrated and annoyed by their inability to fix them. Why is this? Even if a complaint is valid, people on the receiving end usually struggle to handle it because facts are difficult to accept right in the face. The more the truth is shoved in their face – the easier it becomes for them to ignore and reject the complaint. This is a common defensive mechanism.

    As complaining can frequently lead to no result, many people steer clear of making complaints. And for those who do stand up for their rights, their reputation is often negatively affected because people see them as a stubborn and obnoxious complainer.

    Advertising

    Is there a way that your complaint won’t be ignored and you’ll get what you want? Yes, there is.

    Complain with a strategy

    You can get what you want if you complain with a specific strategy. For the strategy to work, you should decide if you truly want some results in return – or whether you just want to release your anger.

      If you’re only interested in expressing your emotions, then you should stop reading here. But if you want to get results, then you’ll need a plan before complaining.

      So, what is the strategy that you need to follow? Fgure out who can provide what you want, and then work out the best way to get that person to give it to you.

      Advertising

        We’ll delve into the details of this strategy now.

        How to get your complaints heard

        There are three key ways of ensuring that your complaints are dealt with to your satisfaction.

        1. Bite your tongue before you process the situation

        If you’ve been hit by a problem, process it first before speaking out. This might mean taking a few seconds or minutes to let the problem sink in, and then to consider what actions you’ll take to bring about a resolution.

        If it’s something that you have the ability to improve or fix, then your best bet is to just go ahead and do it.

        2. Figure out what others want and think from their perspective

          Think hard about what your audience’s potential interests and pain points are.

          Advertising

          Complaining at inappropriate times (e.g., when other people are in the spotlight or when they have bigger or more important issues to deal with) can make you look selfish and prevent you from being heard.

          Also, excessive or exaggerated complaining about the same thing can trigger negative emotions in others. When this happens – this will typically lead to your complaint falling on deaf ears.

          3. Never sound like you’re making a ‘request’

          If you lose control of your emotions and start making demands, you’ll quickly try the patience and goodwill of the person who might be able to help you.

          The secret to effective complaining is to make the other person feel they want to resolve the issue for you. To do this, you may have to go against your instincts, and be extra nice. At the end of the day, getting what you want is more important than being right or sounding tough.

            Let’s be honest, no one likes to be told what to do.

            Advertising

            Instead of saying: “I need this doing now!” Try softening your tone and saying something like: “You don’t have to do this…” This indirect approach is non-confrontational and makes the person serving you think that it’s okay to help you. Instead of feeling ordered around, they are simply responding to a query. No mental or emotional barriers will go up, and nine times out of ten, the person will happily help you out.

            Relevant complaints are powerful

            Now that you know the secrets of complaining in an effective way, you’ll no longer be afraid to speak up when needed.

            By complaining in the right way, you’ll ensure that mistakes get rectified and promises are kept. But above and beyond this, you’ll also develop a powerful self-belief that will enable you to chart your own course through life.

            Featured photo credit: Freepik via freepik.com

            Reference

            More by this author

            Anna Chui

            Anna is a communication expert and a life enthusiast. She's the editor of Lifehack and loves to write about love, life, and passion.

            How Self Doubt Keeps You Stuck and How to Overcome It How to Detect a Wolf in Sheep’s Clothing The Desire to Be Liked Will End You up Feeling More Rejected Why a Life Without Pain Is the Guarantee to True Suffering This 4-Year Old Girl’s Explanation On the Problem with New Year’s Resolutions Is Everything You Need

            Trending in Smartcut

            1 50 Great People To Follow On LinkedIn, No Matter Your Industry 2 How to Prevent Inaction from Leading to Regret 3 10 Most Successful Entrepreneurs and What We Can Learn from Them 4 What Does Success Look Like? Revealed by 12 Highly Successful People 5 The Ultimate Night Routine Guide: Sleep Better and Wake Up Productive

            Read Next

            Advertising
            Advertising
            Advertising

            Last Updated on May 21, 2019

            How to Communicate Effectively in Any Relationship

            How to Communicate Effectively in Any Relationship

            For all our social media bravado, we live in a society where communication is seen less as an art, and more as a perfunctory exercise. We spend so much time with people, yet we struggle with how to meaningfully communicate.

            If you believe you have mastered effective communication, scan the list below and see whether you can see yourself in any of the examples:

            Example 1

            You are uncomfortable with a person’s actions or comments, and rather than telling the individual immediately, you sidestep the issue and attempt to move on as though the offending behavior or comment never happened.

            You move on with the relationship and develop a pattern of not addressing challenging situations. Before long, the person with whom you are in relationship will say or do something that pushes you over the top and predictably, you explode or withdraw completely from the relationship.

            In this example, hard-to-speak truths become never- expressed truths that turn into resentment and anger.

            Example 2

            You communicate from the head and without emotion. While what you communicate makes perfect sense to you, it comes across as cold because it lacks emotion.

            People do not understand what motivates you to say what you say, and without sharing your feelings and emotions, others experience you as rude, cold or aggressive.

            You will know this is a problem if people shy away from you, ignore your contributions in meetings or tell you your words hurt. You can also know you struggle in this area if you find yourself constantly apologizing for things you have said.

            Example 3

            You have an issue with one person, but you communicate your problem to an entirely different person.

            Advertising

            The person in whom you confide lacks the authority to resolve the matter troubling you, and while you have vented and expressed frustration, the underlying challenge is unresolved.

            Example 4

            You grew up in a family with destructive communication habits and those habits play out in your current relationships.

            Because you have never stopped to ask why you communicate the way you do and whether your communication style still works, you may lack understanding of how your words impact others and how to implement positive change.

            If you find yourself in any of the situations described above, this article is for you.

            Communication can build or decimate worlds and it is important we get it right. Regardless of your professional aspirations or personal goals, you can improve your communication skills if you:

            • Understand your own communication style
            • Tailor your style depending on the needs of the audience
            • Communicate with precision and care
            • Be mindful of your delivery, timing and messenger

            1. Understand Your Communication Style

            To communicate effectively, you must understand the communication legacy passed down from our parents, grandparents or caregivers. Each of us grew up with spoken and unspoken rules about communication.

            In some families, direct communication is practiced and honored. In other families, family members are encouraged to shy away from difficult conversations. Some families appreciate open and frank dialogue and others do not. Other families practice silence about substantive matters, that is, they seldom or rarely broach difficult conversations at all.

            Before you can appreciate the nuance required in communication, it helps to know the familial patterns you grew up with.

            2. Learn Others Communication Styles

            Communicating effectively requires you to take a step back, assess the intended recipient of your communication and think through how the individual prefers to be communicated with. Once you know this, you can tailor your message in a way that increases the likelihood of being heard. This also prevents you from assuming the way you communicate with one group is appropriate or right for all groups or people.

            Advertising

            If you are unsure how to determine the styles of the groups or persons with whom you are interacting, you can always ask them:

            “How do you prefer to receive information?”

            This approach requires listening, both to what the individuals say as well as what is unspoken. Virgin Group CEO Richard Branson noted that the best communicators are also great listeners.

            To communicate effectively from relationship to relationship and situation to situation, you must understand the communication needs of others.

            3. Exercise Precision and Care

            A recent engagement underscored for me the importance of exercising care when communicating.

            On a recent trip to Ohio, I decided to meet up with an old friend to go for a walk. As we strolled through the soccer park, my friend gently announced that he had something to talk about, he was upset with me. His introduction to the problem allowed me to mentally shift gears and prepare for the conversation.

            Shortly after introducing the shift in conversation, my friend asked me why I didn’t invite him to the launch party for my business. He lives in Ohio and I live in the D.C. area.

            I explained that the event snuck up on me, and I only started planning the invite list three weeks before the event. Due to the last-minute nature of the gathering, I opted to invite people in the DMV area versus my friends from outside the area – I didn’t want to be disrespectful by asking them to travel on such short notice.

            I also noted that I didn’t want to be disappointed if he and others declined to come to the event. So I played it safe in terms of inviting people who were local.

            Advertising

            In the moment, I felt the conversation went very well. I also checked in with my friend a few days after our walk, affirmed my appreciation for his willingness to communicate his upset and our ability to work through it.

            The way this conversation unfolded exemplified effective communication. My friend approached me with grace and vulnerability. He approached me with a level of curiosity that didn’t put me on my heels — I was able to really listen to what he was saying, apologize for how my decision impacted him and vow that going forward, I would always ask rather than making decisions for him and others.

            Our relationship is intact, and I now have information that will help me become a better friend to him and others.

            4. Be Mindful of Delivery, Timing and Messenger

            Communicating effectively also requires thinking through the delivery of the message one intends to communicate as well as the appropriate time for the discussion.

            In an Entrepreneur.com column, VIP Contributor Deep Patel, noted that persons interested in communicating well need to master the art of timing. Patel noted,[1]

            “Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.”

            Communicating effectively also requires thoughtfulness about the messenger. A person prone to dramatic, angry outbursts should never be called upon to deliver constructive feedback, especially to people whom they do not know. The immediate aftermath of a mass shooting is not the ideal time to talk about the importance of the Second Amendment rights.

            Like everyone else, I must work to ensure my communication is layered with precision and care.

            It requires precision because words must be carefully tailored to the person with whom you are speaking.

            Advertising

            It requires intentionality because before one communicates, one should think about the audience and what the audience needs in order to hear your message the way you intended it to be communicated.

            It requires active listening which is about hearing verbal and nonverbal messages.

            Even though we may be right in what we say, how we say it could derail the impact of the message and the other parties’ ability to hear the message.

            Communicating with care is also about saying things that the people in our life need to hear and doing so with love.

            The Bottom Line

            When I left the meeting with my dear friend, I wondered if I was replicating or modeling this level of openness and transparency in the rest of my relationships.

            I was intrigued and appreciative. He’d clearly thought about what he wanted to say to me, picked the appropriate time to share his feedback and then delivered it with care. He hit the ball out of the park and I’m hopeful we all do the same.

            More Articles About Effective Communication

            Featured photo credit: Kenan Buhic via unsplash.com

            Reference

            Read Next