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How Not to Lose Your Best Employee

How Not to Lose Your Best Employee

Finding good help is hard. When you have a good employee, you want to keep them around.

People leave positions for many reasons. Leadership plays a major role in job satisfaction. Those who feel unrecognized for their efforts are likely to walk. Those who deal with office politics, or find their managers to be self-serving may look elsewhere for a job.

Many people begin their job search under the radar, and as they interview, they recognize how undervalued they’ve become. If their job isn’t offering them opportunities for development and adequate compensation, you can bet that they’ll search for another employer.

While some people may have terrible bosses, many leave because of poor communication and general job dissatisfaction. It’s possible to set up systems so that your employees have the experience they deserve.

The ball is in the manager’s court

Managers are in a perfect position to turn things around for employees. One of the best ways to do this is by considering Catalyst factors and Nourishment factors.

Teresa Amabile and Steven Kramer discuss Catalyst and Nourishment factors in their book, The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at WorkThese two factors help your employees remain engaged members of the team.

  • Catalyst factors are events and structures that help people make progress at work. Setting clear goals and giving people resources and support to meet those goals are examples of catalysts.
  • Nourishment factors tend to see employees as human beings. Getting to know them, showing respect, and offering emotional support are a few ways to offer nourishment.

Let’s take a look at a real life example of this.

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    Airbnb ranks number 6 out of 252 businesses evaluated for their employee experience.[1] They have an excellent company culture, which directly affects their success as a business.

    Their recipe for employee satisfaction isn’t rocket science. They consider employees needs in all aspects of their work environment. Company culture focuses on creating a welcoming environment, and their vision and mission are clear to everyone who works for them.

    Airbnb recognizes that as they grow, their culture has to evolve so that everyone can stay connected.[2] To ensure that employees are supported, they have a Global Head of Employee Experience tasked with making sure that everyone’s needs are met.

    To be successful, employees need nourishment and catalysts. Employees in a supportive and engaging environment are more likely to stay with the company. They need the feeling of accomplishment that comes with making progress to give their work meaning and value.

    Lead with catalysts: encourage progress

    1. Set goals for projects

    Setting clear goals gives everyone direction and holds them accountable for their progress.

    If your team takes on a big project, have a meeting to set out short and long-term goals. Give employees a chance to speak up and ask questions. Every person can walk away knowing exactly what the end result of their efforts will be.

    2. Build autonomy in the workplace

    Give employees freedom to do their work in the way that makes best use of their talents. If you’ve set clear goals, it doesn’t matter how they reach the objective as long as they do. Micromanagement is guaranteed to stifle creativity and make people unhappy.

    Some of the most talented and creative people don’t do well in extremely structured environments. Albert Einstein failed in school, and he was one of the most brilliant scientists of all time. That employee that never seems to do things the normal way but always produces excellent work is your Einstein.

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    3. Give people what they need

    You wouldn’t try to bake a cake without having all the ingredients. You can’t ask employees to do great work if you don’t offer them the training and resources they need. Providing resources shows employee that the company cares about them and wants them to succeed.

    Perhaps you notice that employees are having difficulty using the software at your company. Instead of getting upset, invest in training sessions to get everyone on the same page. They’ll see that you care, and they’ll be able to do the work.

    4. Be conscious of your timeline

    Giving employees an impossible deadline will discourage them and prevent them from being creative. Employees need deadlines, but they also need enough time to do their work.

    When people feel the slight pressure of a deadline, they do their best creative work. According to Parkinson’s Law, tasks will take as much time as you give them.[3] Your job is to find the middle ground between giving them too much time and not enough.

    Imagine that you need a detailed report from your team. It’s a mountain of work. If you asked them to give you the report in a week, they might roll their eyes. The deadline is too ambitious. Instead, ask for a rough draft in two weeks and a final by the end of the month.

    5. Roll up your sleeves

    Employees don’t respect managers who spend their days hidden away in offices or vacationing on exotic islands. You don’t need to be in the trenches on the front line every day, but if you see that they need help, don’t be afraid to jump in.

    Helping might mean mentoring a struggling employee, brainstorming with another colleague, or stepping in when you can see that a project is in trouble. Noticing when employees lack a resource and getting it to them is another way you can help.

    The employee who is struggling is probably already nervous. They’ll be much more willing to learn if you offer to take them under your wing. That added support shows that you’re invested in their success.

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    6. Make it okay to fail

    We’re taught to fear failure from an early age. Avoiding failure keeps us from taking risks and innovating. Make your work culture one where failure is a a valued part of learning. Employees will be more willing to step out of their comfort zone when you do this.

    Pixar’s culture revolves around failing fast and often.[4] Every employee is free to voice their opinions on creative matters, and when they make mistakes, they are actually making progress and trying to breakthrough.

    7. Use your ears and give them a voice

    Empowering employees to speak up allows ideas to flow freely. Encourage everyone to share their opinions. By hearing diverse perspectives and respecting constructive criticism, you can learn how to support your team and the company’s goals.

    I worked for an organization that called together teams from across the region. One team traveled 6 hours to the meetings, while others traveled 3 hours or less. The team with the longest commute voiced their opinions to their manager, who moved the gatherings to a central location. All the teams felt that this was fair, and they believed that their voices were heard.

    Nourish your team: respect and support

    1. Show employees respect

    You set the example for how others should be treated. When an employee comes to you with a concern, consider what they have to say. Even if you don’t agree with them, it’s important that they feel their concerns are heard.

    Imagine a team member comes into your office with a problem that seems trivial to you. Hear them out. If the issue is affecting their experience, it may be affecting others as well. By giving them the space, you can make the environment better.

    2. Give encouragement

    Recognizing effort and accomplishment makes employees feel good, and it shows that you’re paying attention. Lack of appreciation is a major source of unhappiness in the workplace. Take the extra moment to offer a compliment or provide formal recognition, and you’ll create a sense of loyalty and pride.

    You might notice that a team member puts in extra time to make sure that their work is high quality. Acknowledge that you’ve seen how hard they work. They’ll feel that they’re part of something bigger.

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    3. Offer emotional support

    You aren’t a therapist, but you can listen. Everybody has a bad day or gets frustrated sometimes. Recognize the effect that the employee’s mood has on the workplace so that you can give them the support or space that they need to feel better.

    Imagine that one of your employees experienced a death in their family. They try to come back to work the day after the funeral, but they’re clearly upset. You may be able to support them by letting them know that it’s okay for them to take a few days off to mourn. When they come back, they will be able to do their work, and they’ll know you see them as a human being.

    4. Bond your team

    Find ways to help coworkers trust and appreciate one another. As they solidify bonds, they’ll be able to have a more pleasant and fun working relationship.

    Have a company picnic or celebrate birthdays. Organize an intramural sports team or plan a company trip. These are opportunities for people to socialize and build memories as a team. At Lifehack, we celebrate employees’ birthdays and have regular activities like hiking and video-gaming sessions to engage the team.

    Make your best hires stay

    You can make the best hires, but if you can’t keep them, your business will never grow. Consider Catalyst and Nourishment factors to improve work culture and help employees have a better experience.

    Small actions can have major impacts on how your people view their job. Support them, and your superstar employees will stick around.

    Featured photo credit: Pixels via pexels.com

    Reference

    More by this author

    Leon Ho

    Founder & CEO of Lifehack

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    Last Updated on October 13, 2020

    A Complete Guide to Goal Setting for Personal Success

    A Complete Guide to Goal Setting for Personal Success

    If there was a rule book of life, there would be one particular page that was highlighted, underlined, and titled as most important. It would be the one which told you that you need to master effective goal setting and have an aim in mind before you get on with the process. Luckily, this goal setting guide is here to help.

    Yes, goal setting is important. In fact, it’s more important than achieving the goal itself. This is because it is the sense of direction that is needed for you to fulfill any task in life.

    You don’t have to feel overwhelmed if this sounds new to you because all the following information has you covered.

    Today you’ll find out all about the importance of goal setting, types of goals, and tips to define realistic goals for yourself!

    What Are Goals?

    To kick off our goal setting guide, you need to first recognize what goals are and how they are different from objectives, dreams, and expectations.

    A goal is basically your aim for the relatively long-term future. It is the bigger umbrella, the main focus.

    Objectives, on the other hand, fall under the umbrella of goals. They are the stepping stones that help you achieve your goals[1].

    Objects vs goals for goal setting

      Let’s say you want to learn a new foreign language. Your goal is to be fluent in the new language. Everything you do to achieve this goal, such as the daily tasks and learning aims, are the objectives.

      Similarly, your expectations, visions, and dreams are not your goals. If you wish to learn a new language someday, that is your dream. If you see yourself fluently speaking multiple foreign languages, that is your vision. If you think you’re capable of learning a new language, that is your expectation.

      However, if you aim to fulfill these visions, dreams, and expectations practically, that is your goal.

      Why Is Goal Setting Important?

      Why should you bother with goal setting at all? Wouldn’t it be more convenient to just get on with your daily objectives, follow a dream or vision, and let life take you wherever?

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      Well, if that’s what you want to do in your life, go ahead, but if you actually want to tick off things from your list of goals to achieve, goal setting is necessary.

      Being committed to a goal puts your brain to work in one specific direction. Believe it or not, by having a defined goal, your brain does its magic unconsciously, 24/7, with full efficiency, to achieve the desired results[2].

      Goal setting is important to shift your focus, boost your motivation, and give you a sense of direction. Without formally defining a particular aim that you want to reach, you won’t be able to keep your objectives in line.

      Hence, this one tiny step can end up saving you a lot of hassle and time while also encouraging your productivity in the right regard.

      Types of Goals

      Before we move onto the technique of setting effective goals, we need to first take a look at all types of goals in this goal setting guide.

      These categories will not just help you brainstorm new one for yourself, but it will also guide you to list them down in the right way.

      Time-Based

      One of the two broad categories of goals is based on time. These goals define how far in the future you want to achieve them.

      Daily

      There are certain smaller goals that you can easily achieve in a day or two. In fact, some of these daily goals can be recurring, too. For example, you may want to run for an hour every morning.

      Now, these daily goals can also serve as objectives for a long-term goal. You may be running every day because, in the long-term, you want to increase your stamina.

      Daily goals are highly effective for people who want to improve their mental wellbeing, time management skills, and stress management.

      Short-Term

      Next in line are short-term goals. As you would have already guessed, these are aimed for the near future.

      The great thing about these is that they are generally easier to achieve. This is because short-term goals are set for the foreseeable future. You are aware of the circumstances and have an idea of how much the situation can change. That is unless, of course, something extremely unpredictable happens, the chances of which are quite slim.

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      Just like daily goals, short-term goals may also serve as objectives for a long-term goal. Your short-term goal may be to lose 5 pounds in one month. That could be a goal in itself, or maybe it is just one objective to fulfill your goal to adopt a healthy lifestyle in the next two years.

      Another example of a short-term goal is to fulfill the checklist for promotion within the next 6 months. Or, you may want to reduce your screen time within the coming week.

      Long-Term

      Lastly, we have long-term goals that are meant to be completed over a stretched period.

      Whatever you want to achieve in a later stage of life is a long-term goal. An insurance plan, for example, is a long-term goal.

      Some long-term goals don’t have any time frame at all. They are goals that you want to accomplish at some point in your life. So, something like traveling the whole world is a lifelong goal with no specific time constraint at all.

      There’s one thing about long-term goals that isn’t great.

      They are the hardest to keep up with since you’re not seeing any huge achievements regularly. This may take a toll on your motivation. To tackle this problem, it is best to divide a long-term goal into various short-term and daily objectives so that you’re always tracking the progress you’re making.

      Life-Based

      Moving forward, you can also start goal setting based on the results you want to achieve instead of the time period.

      Career

      Like all humans, you will always want to succeed and excel in your career. No one wants to stay where they are forever.

      Anything that has to do with this intention, regardless of the time frame, is a career goal.

      You can learn more about how to set successful career goals here.

      Personal

      The past few years have all been about emphasizing your personal health. So, when it comes to goals, how can we forget the ones that have to do with our personal gains?

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      From health to finances to relationships, everything that brings you happiness and composure as a person is a personal goal.

      Whether you want to get rid of your debt, quit smoking, start a side hustle, get married, or have children, all these goals are personal and very important to have on your list.

      How to Set Goals

      The best way to guarantee the fulfillment of goals is to set them the right way.

      SMART Goals

      Every goal you define has to be smart[3]. No, we don’t mean the adjective. We’re referring to the acronym here.

      SMART stands for:

      • Specific
      • Measurable
      • Attainable
      • Relevant
      • Time-Bound

      In summary, your specific goals should be very well defined. They shouldn’t be generic or broad, and every detail should be clarified. 

      If you want to start running, how often do you want to do it? How long will each session be? For how long will you continue this habit?

      There has to be a connection between your goals and beliefs or you’ll never be able to achieve the results you want. Most importantly, do not be unrealistic. You cannot learn to fly, and forcing yourself to try is only going to demotivate and stress you out.

      Some Rules

      Whenever you’re working your way through this goal setting guide, keep a few things in mind.

      First and foremost, prioritize your goals. Things that you want to achieve the quickest should be worked on first.

      Don’t act in a way that is self-centered. There are people around you who will be affected by the things you do. Keep them in mind when defining goals.

      Lastly, do not let yourself forget the bigger picture. Whether it is the long-term result or the connection of the goal with your desire, keep it in mind to keep yourself from getting distracted.

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      I also recommend you to watch this video to learn 7 strategies to set goals effectively:

      How to Reach Your Goals

      You can ensure your progress by following some foolproof tactics. The use of relevant helpful tools can also keep you on the right track.

      Tactics

      One rookie mistake that most people make is that they work on too many goals simultaneously. Create an action plan and focus on one thing at a time.

      Divide your goal into smaller, easily achievable tasks. Taking it one step at a time makes it way easier. However, do not break them down too much. For example, for long-term goals, you should go for weekly checkpoints instead of daily ones.

      Also, keep track of your progress. This will keep you motivated to work harder.

      Tools

      With so many categories of goals and so many aims, it is almost impossible to remember, let alone work, on all of them.

      Luckily, numerous goal tracker apps will help you keep track of your goals, as well as your plan to achieve every single one. Have at least one installed in your smartphone so that your plan is always within reach.

      Bottom Line

      In conclusion, using a goal setting guide is not rocket science. All that it takes is strong will power along with all the knowledge that you’ve learned so far.

      Try out the tactics and tips mentioned above to be able to set successful goals so that you can achieve the life that you want!

      More Tips on Achieving Success

      Featured photo credit: Danielle MacInnes via unsplash.com

      Reference

      [1] Smart Insights: The difference between marketing objectives and marketing goals?
      [2] Confluence: Goal Setting Theory
      [3] University of California: SMART Goals: A How-To Guide

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