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How Not to Lose Your Best Employee

How Not to Lose Your Best Employee

Finding good help is hard. When you have a good employee, you want to keep them around.

People leave positions for many reasons. Leadership plays a major role in job satisfaction. Those who feel unrecognized for their efforts are likely to walk. Those who deal with office politics, or find their managers to be self-serving may look elsewhere for a job.

Many people begin their job search under the radar, and as they interview, they recognize how undervalued they’ve become. If their job isn’t offering them opportunities for development and adequate compensation, you can bet that they’ll search for another employer.

While some people may have terrible bosses, many leave because of poor communication and general job dissatisfaction. It’s possible to set up systems so that your employees have the experience they deserve.

The ball is in the manager’s court

Managers are in a perfect position to turn things around for employees. One of the best ways to do this is by considering Catalyst factors and Nourishment factors.

Teresa Amabile and Steven Kramer discuss Catalyst and Nourishment factors in their book, The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at WorkThese two factors help your employees remain engaged members of the team.

  • Catalyst factors are events and structures that help people make progress at work. Setting clear goals and giving people resources and support to meet those goals are examples of catalysts.
  • Nourishment factors tend to see employees as human beings. Getting to know them, showing respect, and offering emotional support are a few ways to offer nourishment.

Let’s take a look at a real life example of this.

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    Airbnb ranks number 6 out of 252 businesses evaluated for their employee experience.[1] They have an excellent company culture, which directly affects their success as a business.

    Their recipe for employee satisfaction isn’t rocket science. They consider employees needs in all aspects of their work environment. Company culture focuses on creating a welcoming environment, and their vision and mission are clear to everyone who works for them.

    Airbnb recognizes that as they grow, their culture has to evolve so that everyone can stay connected.[2] To ensure that employees are supported, they have a Global Head of Employee Experience tasked with making sure that everyone’s needs are met.

    To be successful, employees need nourishment and catalysts. Employees in a supportive and engaging environment are more likely to stay with the company. They need the feeling of accomplishment that comes with making progress to give their work meaning and value.

    Lead with catalysts: encourage progress

    1. Set goals for projects

    Setting clear goals gives everyone direction and holds them accountable for their progress.

    If your team takes on a big project, have a meeting to set out short and long-term goals. Give employees a chance to speak up and ask questions. Every person can walk away knowing exactly what the end result of their efforts will be.

    2. Build autonomy in the workplace

    Give employees freedom to do their work in the way that makes best use of their talents. If you’ve set clear goals, it doesn’t matter how they reach the objective as long as they do. Micromanagement is guaranteed to stifle creativity and make people unhappy.

    Some of the most talented and creative people don’t do well in extremely structured environments. Albert Einstein failed in school, and he was one of the most brilliant scientists of all time. That employee that never seems to do things the normal way but always produces excellent work is your Einstein.

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    3. Give people what they need

    You wouldn’t try to bake a cake without having all the ingredients. You can’t ask employees to do great work if you don’t offer them the training and resources they need. Providing resources shows employee that the company cares about them and wants them to succeed.

    Perhaps you notice that employees are having difficulty using the software at your company. Instead of getting upset, invest in training sessions to get everyone on the same page. They’ll see that you care, and they’ll be able to do the work.

    4. Be conscious of your timeline

    Giving employees an impossible deadline will discourage them and prevent them from being creative. Employees need deadlines, but they also need enough time to do their work.

    When people feel the slight pressure of a deadline, they do their best creative work. According to Parkinson’s Law, tasks will take as much time as you give them.[3] Your job is to find the middle ground between giving them too much time and not enough.

    Imagine that you need a detailed report from your team. It’s a mountain of work. If you asked them to give you the report in a week, they might roll their eyes. The deadline is too ambitious. Instead, ask for a rough draft in two weeks and a final by the end of the month.

    5. Roll up your sleeves

    Employees don’t respect managers who spend their days hidden away in offices or vacationing on exotic islands. You don’t need to be in the trenches on the front line every day, but if you see that they need help, don’t be afraid to jump in.

    Helping might mean mentoring a struggling employee, brainstorming with another colleague, or stepping in when you can see that a project is in trouble. Noticing when employees lack a resource and getting it to them is another way you can help.

    The employee who is struggling is probably already nervous. They’ll be much more willing to learn if you offer to take them under your wing. That added support shows that you’re invested in their success.

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    6. Make it okay to fail

    We’re taught to fear failure from an early age. Avoiding failure keeps us from taking risks and innovating. Make your work culture one where failure is a a valued part of learning. Employees will be more willing to step out of their comfort zone when you do this.

    Pixar’s culture revolves around failing fast and often.[4] Every employee is free to voice their opinions on creative matters, and when they make mistakes, they are actually making progress and trying to breakthrough.

    7. Use your ears and give them a voice

    Empowering employees to speak up allows ideas to flow freely. Encourage everyone to share their opinions. By hearing diverse perspectives and respecting constructive criticism, you can learn how to support your team and the company’s goals.

    I worked for an organization that called together teams from across the region. One team traveled 6 hours to the meetings, while others traveled 3 hours or less. The team with the longest commute voiced their opinions to their manager, who moved the gatherings to a central location. All the teams felt that this was fair, and they believed that their voices were heard.

    Nourish your team: respect and support

    1. Show employees respect

    You set the example for how others should be treated. When an employee comes to you with a concern, consider what they have to say. Even if you don’t agree with them, it’s important that they feel their concerns are heard.

    Imagine a team member comes into your office with a problem that seems trivial to you. Hear them out. If the issue is affecting their experience, it may be affecting others as well. By giving them the space, you can make the environment better.

    2. Give encouragement

    Recognizing effort and accomplishment makes employees feel good, and it shows that you’re paying attention. Lack of appreciation is a major source of unhappiness in the workplace. Take the extra moment to offer a compliment or provide formal recognition, and you’ll create a sense of loyalty and pride.

    You might notice that a team member puts in extra time to make sure that their work is high quality. Acknowledge that you’ve seen how hard they work. They’ll feel that they’re part of something bigger.

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    3. Offer emotional support

    You aren’t a therapist, but you can listen. Everybody has a bad day or gets frustrated sometimes. Recognize the effect that the employee’s mood has on the workplace so that you can give them the support or space that they need to feel better.

    Imagine that one of your employees experienced a death in their family. They try to come back to work the day after the funeral, but they’re clearly upset. You may be able to support them by letting them know that it’s okay for them to take a few days off to mourn. When they come back, they will be able to do their work, and they’ll know you see them as a human being.

    4. Bond your team

    Find ways to help coworkers trust and appreciate one another. As they solidify bonds, they’ll be able to have a more pleasant and fun working relationship.

    Have a company picnic or celebrate birthdays. Organize an intramural sports team or plan a company trip. These are opportunities for people to socialize and build memories as a team. At Lifehack, we celebrate employees’ birthdays and have regular activities like hiking and video-gaming sessions to engage the team.

    Make your best hires stay

    You can make the best hires, but if you can’t keep them, your business will never grow. Consider Catalyst and Nourishment factors to improve work culture and help employees have a better experience.

    Small actions can have major impacts on how your people view their job. Support them, and your superstar employees will stick around.

    Featured photo credit: Pixels via pexels.com

    Reference

    More by this author

    Leon Ho

    Founder & CEO of Lifehack

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    Last Updated on November 24, 2020

    50 LinkedIn Influencers To Follow, No Matter Your Industry

    50 LinkedIn Influencers To Follow, No Matter Your Industry

    LinkedIn is an excellent platform to network with great people to help you in your career and businesses. However, with over 575 million people on the site, who should you follow? This list will steer you to the right people to follow, organized by categories of expertise.

    Job Search Experts

    You will likely have several jobs throughout the course of your career, and you will constantly need advice on new trends and strategies out there in the job market. Here are the LinkedIn experts who you should follow on these matters.

    1. Liz Ryan is the CEO and founder of Human Workplace. Her articles on job searching are filled with creative and colorful cartoons.

    2. Lou Adler is the author of The Essential Guide for Hiring and Getting Hired.

    3. Dr. Marla Gottschalk will help you make an impact in a new job.

    4. Hannah Morgan runs CareerSherpa.net, where she gives expert advice on job searching and how to be more visible online.

    5. Alison Doyle is the CEO and Founder of CareerToolBelt.com.

    Management Experts

    They say that people leave managers, not jobs. These experts in LinkedIn will help you become your employees’ dream manager.

    6. Jeff Weiner. How can we leave out the CEO of LinkedIn himself?

    7. Nozomi Morgan is an executive coach. She can help you transition from a boss to a true leader.

    8. Mickey Mikitani is the CEO of Rakuten. He constantly shares his expertise in managing a global player in e-commerce platforms.

    9. Andreas von der Heydt was the head of Amazon’s Kindle Content and now the Director of Talent Acquisition. He has extensive experience in management, branding, and marketing.

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    Productivity Experts

    By maximizing your productivity, you can win in all aspects of life. The following LinkedIn experts will help you win big in your career.

    10. Gretchen Rubin is a happiness coach and the bestselling author of the The Happiness Project.

    11. Carson Tate is the founder of Working Simply. She advises us to include play in our schedules.

    12. Greg Mckeown is an essentialist. Part of being an essentialist is saying no to many things so that we can focus on the things that matter.

    13. Brian de Haaff, CEO of Aha! Labs Inc. provides strategies on how to be productive and happy at work at the same time.

    Marketing Experts

    14. Sujan Patel is VP of Marketing at When I Work, an employee scheduling software. He is an expert in content marketing and he even shares his ideas on content marketing in 2020.

    15. Megan Berry is the Head of Product Development at Rebelmouse, a content marketing and AlwaysOn powerhouse.

    16. Sean Gardner will help you navigate the social media landscape. This includes how to use different platforms to help accelerate your career. He is also the bestselling author of The Road to Social Media Success.

    17. Christel Quek is an digital and marketing expert. She is the VP of South East Asia at Brandwatch. Their products help businesses utilize social media data to make better business decisions.

    18. Jeff Bullas is a digital marketing expert. His blog has over 4 million readers annually.

    19. Michael Stelzer is the CEO and Founder of social media powerhouse site, Social Media Examiner.

    20. If you’re looking for inbound and content marketing expertise, follow Dharmesh Shah, Founder and CTO of Hubspot.

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    21. David Edelman is a McKinsey partner and is at the helm of the Digital Marketing Strategy Practice Department.

    22. Dave Kerpen leads the social media software company Likeable Local. He is the author of Likeable Social Media: How to delight your customers.

    23. Clara Shih is the CEO of Hearsay Social and the author of The Facebook Era.

    24. Aaron Lee is Grand Master of Customer Delight at Post Planner. He is an excellent resource for everything social media.

    25. David Sable is the CEO of Y&R, one of the largest advertising firms in the world.

    26. Content marketing trumps traditional marketing these days, and who else better to lead you in this area than Joe Pulizzi, Founder of Content Marketing Institute.

    Personal Branding Experts

    Part of what we market in our personal career is our brand. When people hear your name, what kind of brand comes into their mind? What traits and qualities do they associate with you?

    Here are some personal branding experts from LinkedIn to improve your own brand.

    27. Dorie Clark is the author of Stand Out and Reinventing You. He can help you craft the professional image you’ve always wanted.

    28. Dan Schawbel is the managing partner of Millennial Branding. If you’re a millennial, Dan is the guy to help you craft your personal brand.

    Other Notable Experts to Follow

    29. Lisa Gates is the expert to follow if you’re negotiating for higher salaries and promotions.

    30. If you’re a Baby Boomer, Marc Miller will help you navigate the continually changing landscape of the workplace.

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    31. To avoid getting your resumé moved to the “No” pile, read Paul Freiberger’s excellent advice.

    32. James Caan provides insightful ideas on careers in general. He is also a serial entrepreneur.

    33. Jeff Haden writes on various topics, such as leadership and management. He is the owner of Blackbird Media.

    34. If you’re looking for expert business advice on getting new customers and keeping them, follow Jay Baer.

    35. Suzanne Lucas, aka Evil HR Lady, is a great human resources specialist.

    36. If you need help in using Twitter to boost your career, Claire Diaz-Ortiz can guide you in the right direction.

    37. Ryan Holmes is the CEO of Hootsuite, a social media management tool.

    38. Customers are the lifeblood of a business and Colin Shaw focuses on revolutionizing this customer experience.

    39. Brian Solis often reflects on the future of business and how technology can disrupt our world.

    40. Nancy Lublin provides advice on more lighthearted topics, which are perfect after a long day’s work. She is the CEO behind Dosomething.org, a portal designed for social change; and the founder & CEO of Loris.ai and Crisis Text Line.

    41. Katya Andresen provides advice on how to manage your career. She was the CEO of Cricket Media and now responsible for the SVP Card Customer Experience at Capital One.

    42. Gallup has created a system to test what your strengths are and how to use them at work. Jim Clifton is the CEO of Gallup.

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    43. Adam Grant is a Wharton Professor and the author of Give and Take, which provides advice on why being helpful at work can accelerate your career.

    44. Hunter Walk is a partner at Homebrew Venture Capitalist Company and has specialty in product development and management.

    45. If you’re running a nonprofit organization, follow Beth Kanter for expert advice on this area.

    46. Emotional Intelligence is necessary to succeed in your career, and Daniel Goleman is your expert for that.

    47. Rita J. King connects science, technology and business.

    48. Tori Worthington Rose is a Creative Director at Mary Beth West Communications, LLC. She has extensive experience in sales and digital media.

    49. If you’re looking for some advice on how to use writing and personal content marketing to boost your career, follow Ann Handley.

    50. Tim Brown is the CEO at IDEO and shares his insights on Leadership and Creativity.

    These are just some of the key thought leaders and movers in various industries. They will provide you with constant inspiration, as well as the willpower to pursue the career that you’ve always wanted. Their stream of expert ideas in their respective fields will help you become well-equipped in your professional pursuits.

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