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How Not to Lose Your Best Employee

How Not to Lose Your Best Employee

Finding good help is hard. When you have a good employee, you want to keep them around.

People leave positions for many reasons. Leadership plays a major role in job satisfaction. Those who feel unrecognized for their efforts are likely to walk. Those who deal with office politics, or find their managers to be self-serving may look elsewhere for a job.

Many people begin their job search under the radar, and as they interview, they recognize how undervalued they’ve become. If their job isn’t offering them opportunities for development and adequate compensation, you can bet that they’ll search for another employer.

While some people may have terrible bosses, many leave because of poor communication and general job dissatisfaction. It’s possible to set up systems so that your employees have the experience they deserve.

The ball is in the manager’s court

Managers are in a perfect position to turn things around for employees. One of the best ways to do this is by considering Catalyst factors and Nourishment factors.

Teresa Amabile and Steven Kramer discuss Catalyst and Nourishment factors in their book, The Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at WorkThese two factors help your employees remain engaged members of the team.

  • Catalyst factors are events and structures that help people make progress at work. Setting clear goals and giving people resources and support to meet those goals are examples of catalysts.
  • Nourishment factors tend to see employees as human beings. Getting to know them, showing respect, and offering emotional support are a few ways to offer nourishment.

Let’s take a look at a real life example of this.

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    Airbnb ranks number 6 out of 252 businesses evaluated for their employee experience.[1] They have an excellent company culture, which directly affects their success as a business.

    Their recipe for employee satisfaction isn’t rocket science. They consider employees needs in all aspects of their work environment. Company culture focuses on creating a welcoming environment, and their vision and mission are clear to everyone who works for them.

    Airbnb recognizes that as they grow, their culture has to evolve so that everyone can stay connected.[2] To ensure that employees are supported, they have a Global Head of Employee Experience tasked with making sure that everyone’s needs are met.

    To be successful, employees need nourishment and catalysts. Employees in a supportive and engaging environment are more likely to stay with the company. They need the feeling of accomplishment that comes with making progress to give their work meaning and value.

    Lead with catalysts: encourage progress

    1. Set goals for projects

    Setting clear goals gives everyone direction and holds them accountable for their progress.

    If your team takes on a big project, have a meeting to set out short and long-term goals. Give employees a chance to speak up and ask questions. Every person can walk away knowing exactly what the end result of their efforts will be.

    2. Build autonomy in the workplace

    Give employees freedom to do their work in the way that makes best use of their talents. If you’ve set clear goals, it doesn’t matter how they reach the objective as long as they do. Micromanagement is guaranteed to stifle creativity and make people unhappy.

    Some of the most talented and creative people don’t do well in extremely structured environments. Albert Einstein failed in school, and he was one of the most brilliant scientists of all time. That employee that never seems to do things the normal way but always produces excellent work is your Einstein.

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    3. Give people what they need

    You wouldn’t try to bake a cake without having all the ingredients. You can’t ask employees to do great work if you don’t offer them the training and resources they need. Providing resources shows employee that the company cares about them and wants them to succeed.

    Perhaps you notice that employees are having difficulty using the software at your company. Instead of getting upset, invest in training sessions to get everyone on the same page. They’ll see that you care, and they’ll be able to do the work.

    4. Be conscious of your timeline

    Giving employees an impossible deadline will discourage them and prevent them from being creative. Employees need deadlines, but they also need enough time to do their work.

    When people feel the slight pressure of a deadline, they do their best creative work. According to Parkinson’s Law, tasks will take as much time as you give them.[3] Your job is to find the middle ground between giving them too much time and not enough.

    Imagine that you need a detailed report from your team. It’s a mountain of work. If you asked them to give you the report in a week, they might roll their eyes. The deadline is too ambitious. Instead, ask for a rough draft in two weeks and a final by the end of the month.

    5. Roll up your sleeves

    Employees don’t respect managers who spend their days hidden away in offices or vacationing on exotic islands. You don’t need to be in the trenches on the front line every day, but if you see that they need help, don’t be afraid to jump in.

    Helping might mean mentoring a struggling employee, brainstorming with another colleague, or stepping in when you can see that a project is in trouble. Noticing when employees lack a resource and getting it to them is another way you can help.

    The employee who is struggling is probably already nervous. They’ll be much more willing to learn if you offer to take them under your wing. That added support shows that you’re invested in their success.

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    6. Make it okay to fail

    We’re taught to fear failure from an early age. Avoiding failure keeps us from taking risks and innovating. Make your work culture one where failure is a a valued part of learning. Employees will be more willing to step out of their comfort zone when you do this.

    Pixar’s culture revolves around failing fast and often.[4] Every employee is free to voice their opinions on creative matters, and when they make mistakes, they are actually making progress and trying to breakthrough.

    7. Use your ears and give them a voice

    Empowering employees to speak up allows ideas to flow freely. Encourage everyone to share their opinions. By hearing diverse perspectives and respecting constructive criticism, you can learn how to support your team and the company’s goals.

    I worked for an organization that called together teams from across the region. One team traveled 6 hours to the meetings, while others traveled 3 hours or less. The team with the longest commute voiced their opinions to their manager, who moved the gatherings to a central location. All the teams felt that this was fair, and they believed that their voices were heard.

    Nourish your team: respect and support

    1. Show employees respect

    You set the example for how others should be treated. When an employee comes to you with a concern, consider what they have to say. Even if you don’t agree with them, it’s important that they feel their concerns are heard.

    Imagine a team member comes into your office with a problem that seems trivial to you. Hear them out. If the issue is affecting their experience, it may be affecting others as well. By giving them the space, you can make the environment better.

    2. Give encouragement

    Recognizing effort and accomplishment makes employees feel good, and it shows that you’re paying attention. Lack of appreciation is a major source of unhappiness in the workplace. Take the extra moment to offer a compliment or provide formal recognition, and you’ll create a sense of loyalty and pride.

    You might notice that a team member puts in extra time to make sure that their work is high quality. Acknowledge that you’ve seen how hard they work. They’ll feel that they’re part of something bigger.

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    3. Offer emotional support

    You aren’t a therapist, but you can listen. Everybody has a bad day or gets frustrated sometimes. Recognize the effect that the employee’s mood has on the workplace so that you can give them the support or space that they need to feel better.

    Imagine that one of your employees experienced a death in their family. They try to come back to work the day after the funeral, but they’re clearly upset. You may be able to support them by letting them know that it’s okay for them to take a few days off to mourn. When they come back, they will be able to do their work, and they’ll know you see them as a human being.

    4. Bond your team

    Find ways to help coworkers trust and appreciate one another. As they solidify bonds, they’ll be able to have a more pleasant and fun working relationship.

    Have a company picnic or celebrate birthdays. Organize an intramural sports team or plan a company trip. These are opportunities for people to socialize and build memories as a team. At Lifehack, we celebrate employees’ birthdays and have regular activities like hiking and video-gaming sessions to engage the team.

    Make your best hires stay

    You can make the best hires, but if you can’t keep them, your business will never grow. Consider Catalyst and Nourishment factors to improve work culture and help employees have a better experience.

    Small actions can have major impacts on how your people view their job. Support them, and your superstar employees will stick around.

    Featured photo credit: Pixels via pexels.com

    Reference

    More by this author

    Leon Ho

    Founder & CEO of Lifehack

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    Last Updated on March 19, 2019

    How to Ask for Help When You Need It Most

    How to Ask for Help When You Need It Most

    Nod your head if you’ve ever had to ask for help at work, at home or anywhere else. Now, nod again if you’ve ever felt shy or silly when doing so.

    I’m sure some of you reading would have nodded twice!

    Whether it’s not knowing the answer to a question in class and looking around to see if your classmates knew, getting stuck on a project at work and needing to get additional input from colleagues, or just being in a new city and needing help with directions, we’ve all been down this road before.

    We may not know what to do, and clearly would benefit with some help, yet we won’t–or are afraid to–ask for help. We either very reluctantly do so eventually, or decide to suffer in silence altogether.

    Why Are We so Afraid of Asking for Help?

    So what stops us from seeking the help that we need? Sometimes it might be that we fear requesting assistance as we don’t want to seem weak, needy or incompetent in front of strangers, our peers or superiors.

    Especially if you’re in a competitive work environment, there is an understandable fear that if you let your guard down, this information about you not knowing will be used against you. If you’re too open about asking for help, people may start associating you as the leech who’s always relying on someone, and you’ll start to appear incapable in front of your peers. And as much as you would like to play a fair and just game, the reality is that not everyone thinks that way. There will be overly aggressive individuals out there who will gladly walk over you to get to the top in their career.

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    Not to mention, your reputation is at stake. If word got out that you had to seek help of some form, you’ll feel embarrassed or perhaps insecure. You might feel less confident about your abilities and worry about what others think of you. You’re afraid to attract that kind of attention at work.

    Unfortunately, we all have a natural tendency to judge ourselves harshly–often thinking of situations much worse than they actually are in reality. As a result, we also miss out on a lot of potential knowledge or help. If only we were able to see past all that self imposed negativity! Or, at least learn how to manage such situations in a more confident manner.

    Meet Paul

    I have a friend by the name of Paul who runs his own company. He started at a young age and is already a very successful business man at age 40.

    When I ask Paul to name something he does to stay focused and on track in life, he tells me that he has a life coach. He has regular monthly sessions with a life coach who helps him through different aspects of his life.

    “It almost sounds like a counseling session”, I told Paul.

    He simply replied, “Yes.”, with a smile.

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    To Paul, the purpose of having a life coach is to give him perspective and to call out on areas of his life that he may have missed out on or neglected.

    He see’s having a life coach as a benefit to his success, and not as a sign of weakness.

    We’re Seeing It All Wrong

    This got me thinking. Many of us automatically assume that going for counseling, taking self help courses, or seeing a life coach means that something unpleasant has happened or is happening in your life. The word help is regarded as a negative.

    But the truth is, if we can turn “help” around to see it as a positive act, then going for any of the above would actually be an empowering act.

    You need not be in some dire state to seek change. You also don’t have to be at some terrible dead-end or crossroad in life only to seek help. It may just be that you’re wanting to better improve your wellbeing, or to go through some self development to become a better you.

    Everyone goes through periods of change in their lives. Whether it’s naturally occurring, or a ‘forced’ change, it’s always meant to improve our well being, and allow us to become better versions of ourselves. But we can’t always make or go through change alone, and that is completely normal. So we should embrace that fact and know that seeking help from someone or somewhere is a perfectly normal thing to do, and not something to be ashamed of.

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    Help Is Not a Form of Weakness 

    In Paul’s case, having a life coach helps give him an extra set of eyes so that he can envision his life and plans much clearer.

    As a busy working professional, he has many responsibilities to attend to alongside being a father and husband. In order not to burn out or lose sight of his goals, Paul’s life coach acts as a reminder and offers him new insights to problems or situations that Paul may find himself in.

    This is applicable to any form of help and not limited to what a life coach can bring to the table. Research has proven that having a support system has many positive benefits, such as higher levels of well-being, better coping skills and a longer and healthier life.

    If this isn’t enough to convince you, even the most successful people like Richard Branson and Warren Buffet require asking for help and have other people advise them.

    Take athletes for an example. Behind every successful athlete, or any athlete for that matter, is a coach. He or she is there to train and guide them on their path to greatness. Coaches have the ability to point out blind spots and play on the athlete’s strengths. The athlete focuses on a current or specific training routine, but the coach already has a bigger plan mapped out and that one training routine that the athlete is focusing on, is but one of many more training routines that will eventually lead to the athlete succeeding and outperforming. Without the coach’s vision to map that out and guide the athlete, the athlete will be training blindly, and not maximising his efforts.

    Seeking Help Is Strength

    By taking an active step in seeking help or advice, you’re actually taking control of your life, and not letting external circumstances (such as what people think) affect how you behave and perform. It is courageous to accept your weaknesses!

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    So if you’re at a point in life where you’re wanting some change to happen, or feel stuck in a rut, it’s time to turn your weakness into strength by seeking help.

    Here at Lifehack, we’re committed to your personal development. We want to be your transformational coach, to pull you out of that rut so you can be up and going again. Even if you’re not feeling stuck or at a crossroad, there is always more that you can do to improve and upgrade your life.

    Want to learn how to save more time than wasting it? Or how to find out what you should be focusing on at present? Perhaps you just simply want to learn how to ignite that spark of motivation within you again to either pursue new interests or to continue pushing ahead with existing goals.

    Learning never ends. So no matter your age, we’re here to guide you towards becoming a better you.

    If you’re keen to take that step towards becoming a better you, begin a journey of transformation with us here!

    As we guide you through important lessons and Cornerstone Skills that will significantly change your life, you will live the life you’ve always wanted!

    Featured photo credit: Andre Maliik via unsplash.com

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