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How Not To Turn Meaningful Discussions Into Arguments By Keeping This 1 Thing In Mind.

How Not To Turn Meaningful Discussions Into Arguments By Keeping This 1 Thing In Mind.

When in the midst of a discussion, all we really want is to be heard, and for our point of view to be considered. But sometimes in the heat of the moment if a conversation isn’t going our way, we can get defensive; escalating a friendly discussion into a full blown argument.

A lot of the time this happens without us even meaning to, and we lose control of the situation. We want our views to be understood. But sometimes while explaining our stance we might not realize that we are offending the other people involved in the discussion, turning it into something ugly and running away from the initial point.

Exhibition 1. Times We Mess Up in a Discussion: Workplace

The most volatile environment that this could happen is in the work place. You want to appear to be informed and articulate, so you engage with your coworkers about a politically inspired debate. This is an incredibly touchy subject regardless, so approach with caution when flinging your hard-pressed beliefs out in the open. (I don’t agree with the following example but bear with me for a moment). Say that you don’t believe that women should get equal pay in the workplace, because men have to spend more money to please their women. You could have been half-joking when you said it, but now every woman in the office probably hates you, along with many feminist empathizing men. There’s nothing wrong with shaking things up a bit, but think before you speak.

Exhibition 2. Times We Mess Up in a Discussion: Family

The same goes for friends and family. You don’t need to be as cautious because it’s not going to affect your professional career, but you also don’t want to offend those closest to you. Let’s suppose that you came from a small town, but moved to the big city to find your place in the rat race. When you return home, you view everyone as just doing the same old thing. While that may be true, be careful on how you word things if you decide to bring this up. Don’t use words like, “towny,” because now you’re offending even the people you returned home to see.

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A Careless Mistake That Escalates the Original Issue into a Huge Conflict

Now not only do you need to backtrack to get your original point across, but you have to do some damage control to alleviate the situation that is now getting blown out of proportion. The original issue is now no longer relevant, and what should have been a friendly discussion is turning into a huge mess.

When people feel that they are being attacked or judged, they will immediately become defensive and retaliate. The conversation will shift into justifications for their behavior or beliefs that they feel you have been insensitive to, and the remainder of the discussion will consist of you trying to calm them down to realize what you actually meant, and return to your initial point.

It’s not a very good look for you, coming across as judgmental and not accepting of other’s point of view. That may have not been your intent at all, but because of poor word choices, you appear to be that way. Now others are judging you for being judgmental. Exhausting, isn’t it?

Emotions are on the rise and have taken control of the situation. Now all of your efforts are directed at diffusing the situation, and you may not ever get a chance to explain yourself.

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Why Do We Sometimes Get Defensive Even Without Our Notice?

I think we all know that one person that is next to impossible to speak to, because we know that any little thing will put them on the defensive and shut you out. If you don’t know anyone like this, then maybe it’s you. But why does it happen?

1. We Do Not Feel Respected or Being Heard.

Sometimes we react impulsively, or don’t realize the weight of our words until we’ve already said them. Then the recipient of our comments doesn’t exactly take it so well, and the original point has been lost.

Example: You’re unhappy with your boyfriend because he doesn’t seem to have any time for you. You try to talk it out with him, but your first point is that he makes you feel like he doesn’t care. Now, all of his efforts have been belittled, and he feels like you don’t appreciate all that he does for you. It blows up into an argument of accusing each other of not caring, and the original issue doesn’t get resolved.

2. It Is How Our Brains Are Wired.

Our brains are hard-wired to switch gears into our Self Protective System if we feel that we are being attacked verbally, physically, or mentally. Our brains don’t only react to situations instinctively, but reasonably as well to preserve our physical and psychological well-being. What’s interesting about our self-protective systems is that they are not learned. They are genetically manufactured, along with the other facets of our DNA and personality traits. From early childhood we will exhibit this instinct to protect ourselves.

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Example: As a small child, you are trying to finish a puzzle before the end of playtime. Now the teacher is saying playtime is over, and you need to put the puzzle away even though you haven’t finished it. In your small developing mind, you feel that the teacher is undermining your ability to finish the puzzle, so you throw a temper tantrum that will nearly drive the teacher to tears.

How to Diffuse an Issue Before It Escalates

1. Mirror the other person after they speak, to let them know that you are listening.

If you’re in the workplace and your coworker suggests an action that you don’t agree with, you can respond by saying that you understand their idea to (reiteration of suggestion) although you think it might be helpful to look at it from another perspective as well, and perhaps find a solution that encompasses both.

2. Avoid using the word “but”.

The word just has a negative ring to it in the midst of a discussion. For example: “I hear what you’re saying, but-“ with just that one word, you have completely undermined the other person. By adding the word but, you are saying that what you are about to say next is more important than the point that they already made.

3. Don’t make judgments or express your emotions without explanation.

Which of these sentences sounds better to you?

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“You never take my suggestions seriously.”

“I feel frustrated because you haven’t responded to few of my previous emails, is it because you don’t find my comments to be useful?”

The first sentence is incredibly accusing, and will immediately put the recipient on the defensive. In the second example, the sender fully explains their feelings on the matter, and give the recipient a chance to explain themselves as well.

4. Invite them to give comments so they feel respected.

After voicing your opinion, ask the other person or people in the discussion to voice their opinions on the matter as well, so they know that their thoughts are valued.

Featured photo credit: criticallyrated via google.com

More by this author

Jenn Beach

Traveling vagabond, writer, & plant-based food enthusiast.

How We Are Confusing Self-Love with Narcissism In This Generation How Traveling Can Drastically Improve Your Interpersonal Skills 10 Best Lumbar Support Cushions That All Desk Workers Need One Small Action Separates Success From Mediocrity. How Not To Turn Meaningful Discussions Into Arguments By Keeping This 1 Thing In Mind.

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Published on September 23, 2020

6 Effective Negotiation Skills to Master

6 Effective Negotiation Skills to Master

I don’t know about you, but many times when I hear the word negotiate I think of lawyers working out a business deal or having to do battle with a car salesman to try to get a lower price. Since I am in recruiting, the term “negotiation” comes up when someone is attempting to get a higher compensation package.

If we think about it, we tend to negotiate almost every day in a wide variety of things we do. Getting a handle on the important negotiation skills can be incredibly beneficial in many parts of our lives. Let’s take a look at 6 effective negotiation skills to master.

What is Negotiation?

First, let’s take a look at what negotiation is. Put simply, negotiation is a method by which people settle their differences. It is a process in which compromise or agreement can be reached without argument or dispute.

Anytime two people or sides disagree on something, they are almost always looking for the best possible outcome for their side. This could be from an individual’s perspective or someone representing an organization.

In reality, it’s rare that one side gets everything they want and the other side gets nothing that they are seeking. Seeking to reach a common ground of sorts where both sides feel like they are getting most of what they want is the key to being successful and maintaining the relationship.

Places We Negotiate

I’ve mentioned that we negotiate in just about all phases of our life. For those of you who are shaking your head no, I invite you to think about the following:

1. Work/Business

This one is the most obvious and it’s what naturally comes to mind when we think of the word “negotiate”.

When you first started at your current job, you might have asked for a higher salary. It could be that you delivered a huge new client to your company and used this as leverage in your most recent evaluation for more compensation. If you work with vendors (and just about every company does), maybe you worked them to a lower price or better contract terms.

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In recruiting, I negotiate with candidates and hiring managers all the time to land the best talent I can find. It’s very common to accept additional work with the (sometimes spoken, sometimes unspoken) agreement that it will benefit your career in the future.

Recently, I took over a project that was my boss was working on so that I would be able to attend a conference later in the year. And so it goes, we do this all day long at work.

2. Personal

I don’t know about you, but I negotiate with my spouse all the time. I’ll cook dinner with the understanding that she does the dishes. Who wants to mow the lawn and who wants to vacuum and dust the house?

I think we should save 10% for retirement, but she thinks 5% is plenty. Therefore, we save 8%. And don’t even get me started with my kids. My older daughter can borrow my car as soon as she finishes her chores. My younger daughter can go hang out with her friends when her homework is done.

Then, there are all those interactions in our personal lives outside our homes. The carpenter wants to charge me $12,000 to build a new deck. I think $10,000 is plenty so we agree on $11,000. I ask my neighbor if I can borrow his snowblower in the winter if I invite him over the next time I grill steak. And so on.

3. Ourselves

You didn’t expect this one, did you? We negotiate with ourselves all day long.

I’ll make sure I don’t skip my workout tomorrow since I’m going to have that extra piece of pizza. My spouse has been quiet the last few days, is it worth me asking her about, or should I leave it alone? I think the car place charged me for some repairs that weren’t needed, should I say something or just let it go? I know my friend has been having some personal challenges, should I check in with him? We’ve been friends for a long time, I’m sure he’d come to me if he needed help. I’ve got the #4 pick in this year’s Fantasy Football draft, should I choose a running back or a wide receiver?

Think about that non-stop voice inside your head. It always seems to be chattering away about something and many times, it’s us negotiating with ourselves. I’ll finish up that report that the boss needs before I turn on the football game.

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Why Negotiation Skills Are So Important

Put simply, negotiation skills are important because we all interact with other people, and not only other people but other organizations and groups of people as well.

We all rarely want the same thing or outcome. Most of the time a vendor is looking at getting you to pay a higher price for something than you want to spend. Therefore, it’s important to negotiate to some middle ground that works well for both sides.

My wife and I disagree on how much to save for retirement. If we weren’t married it wouldn’t be an issue. We’d each contribute how much we wanted to on our retirement funds. We choose to be married, so we have to come to some agreement that we both feel comfortable with. We have to compromise. Therefore, we have to negotiate.

If we each lived on a planet by ourselves, we would be free to do just about anything we wanted to. We wouldn’t have to compromise with anyone because we wouldn’t interact with anyone. We would make every choice unilaterally the way we wanted to.

As we all know, this isn’t how things are. We are constantly interacting with other people and organizations, each one with their own agenda’s, viewpoints, and opinions. Therefore, we have to be able to work together.

6 Negotiation Skills to Master

Having strong negotiation skills helps us create win-win situations with others, allowing us to get most of what we want in conjunction with others around us.

Now, let’s look at 6 effective negotiation skills to master.

1. Preparation

Preparation is a key place to start with when getting ready to negotiate. Being prepared means having a clear vision of what you want and how you’d go about achieving it. It means knowing what the end goal looks like and also what you are willing to give to get it.

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It also means knowing who you are negotiating with and what areas they might be willing to compromise on. You should also know what your “bottom line” is. By “bottom line” I mean what is the most you are willing to give up to get what you want.

For instance, several years ago, I decided it was time to get a newer car. I say newer because I wanted a “new to me” car, not a brand new car. I did my research and figured out what type of car I wanted. I decided on what must-have items on the car I wanted, the highest amount of miles that would already be on it, the colors I was willing to get it in, and the highest amount of money I was willing to pay.

After visiting numerous car dealerships I was able to negotiate buying a car. I knew what I was willing to give up (amount of money) and what I was willing to accept, things like the color, amount of miles, etc. I came prepared. This is critical.

2. Clear Communication

The next key skill you need to be an effective negotiator is clear communication. You have to be able to clearly articulate what you want to the other party. This means both clear verbal and written communication.

If you can’t clearly tell the other person what you want, how do you expect to get it? Have you ever worked through something with a vendor or someone else only to learn of a surprise right at the end that wasn’t talked about before? This is not what you would call clear communication. It’s essential to be able to share a coherent and logical vision with the person you are working with.

3. Active Listening

Let’s do a quick review of active listening. This is when you are completely focused on the speaker, understand their message, comprehend the information, and respond appropriately. This is a necessary ingredient to be able to negotiate successfully. You must be able to fully focus on the other person’s wants to completely understand them.

If you aren’t giving them your full attention, you may miss some major points or details. This leads to frustration down the road on both sides. Ensure you are employing your active listening skills when in arbitration mode.

4. Teamwork and Collaboration

To be able to get to a place of common ground and a win-win scenario, you have to have a sense of teamwork and collaboration.

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If you are only thinking about yourself and what you want without giving much care to what the other person is wanting, you are bound to wind up without a solution. The other person may get frustrated and give up if they see you are unwilling to meet them halfway or care little for what they want.

When you collaborate, you are working together to help each other get what is most important to you. The other upside to negotiating with a sense of teamwork and collaboration is that it helps create a sense of trust, which, in turn, helps provide positive energy for working to a successful conclusion.

5. Problem Solving

Problem-solving is another key negotiation skill. When you are working with the other person to get the deal done many times you’ll face new challenges along the way.

Maybe you want a new vendor to provide training on the software they are selling you but they say it’s going to cost an additional $20,000 to provide this service. If you don’t have the additional $20,000 in the budget to spend on the software but you feel the training is critical, how are you going to solve that problem?

From what I’ve seen, most vendors aren’t willing to provide additional services without getting paid for them. This is where problem-solving skills will help continue the discussions. You might suggest to the vendor that your company will also be looking to replace their financial software next year, and you’d be happy to ensure they get one of the first seats at the table when the time comes if they could perhaps lower the pricing on their training.

There’s a solution to most challenges, but it takes problem-solving skills to work through them effectively.

6. Decision-Making Ability

Finally, having strong decision-making ability will help you seal the deal when you get to a place where everyone feels like they are getting what works for them. Each step of the way you can cross off the list when you get what you are looking for and decide to move onto the next item. Then, once you have all of your must-have boxes checked and the other side feels good about things, it’s time to shake hands and sign on the dotted line. Powerful decision-making ability will help you get to the finish line together.

Conclusion

There you have it, 6 effective negotiation skills to master to lead a more fulfilling life. Once we realize that we negotiate in one form or another almost every day in every phase of our lives, we realize how critical a skill it is.

Possessing strong negotiation skills will help you in nearly every one of your relationships at both the workplace and in your personal life. If you feel your arbitration tools could use some sharpening, try some of the 6 effective negotiation skills to master that we’ve talked about.

More Tips to Improve Your Negotiation Skills

Featured photo credit: Windows via unsplash.com

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