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The Tricks You Need When You Bump into Your Acquaintances and You Can’t Escape

The Tricks You Need When You Bump into Your Acquaintances and You Can’t Escape

There are some people who we interact with – maybe a friend of a friend, a neighbour or an old colleague we once worked with – a person who we don’t consider a friend but isn’t a stranger to us either. They belong in the ambiguous part of our social circle where you feel slight distance between you both which can sometimes be embarrassing and slightly awkward.

You find your interactions stay locked in superficiality mode with no common experiences to create a bond and no inside jokes to get past that barrier. There’s that feeling between you that knows you’re only pushed together out of circumstance and chances are you’ll probably never create a long lasting relationship. Sound familiar? This is your typical acquaintance.

The Awkward Moments With Your Acquaintances Are Probably Like This…

We’ve all experienced it – that moment when you realise you’ve built some kind of foundational relationship with someone but you can never quite get it past the next step.

The first few interactions seem to pass the normal social test of polite small talk, an acknowledgement of your similar circumstances and you walk away with a sense of a future friendship.

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But your next interaction starts to wane and get awkward – you struggle to know what to say and you start to feel the weird vibe between you. You don’t want it to be there, but it’s there and the awkward feeling ensues. You question yourself – is it me? Is it them? But what it really is, is a lack of commonality and ability to continue under these circumstances. It could go a little something like this:

You: Hey! Love your Paris t-shirt, I went to Paris and loved it! Have you been?

Them: Oh, yeah thanks! No, I actually haven’t been, this t-shirt was a present but I’d love to go one day.

You: Oh you really should. It’s amazing!

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Them: Great, well…yeah maybe one day I will!

You: Cool….well see you around?

Them: Yeah maybe see you around.

The next interaction you have may start to become awkward because you feel you need to reach for a commonality or ice breaker (in this situation, the t-shirt) again, but it’s this need for constant small talk that keeps us in the cycle of doom when it comes to future meetings with the same person.

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How Can We Overcome These Awkward Situations with Acquaintances?

We all want to be better communicators and avoid awkward interactions as much as possible. And if it means being able to develop a great friendship with someone then even better. So what can we do if we encounter these situations?

Here I will show different levels depending on the length of interaction with your acquaintance.

Level 0: The ‘Quick Hello’ Scenario

When we bump into our acquaintance on the street it can feel pretty awkward. We’ve spotted them and we know they’ve spotted us so there’s no going back. Ignoring or pretending you didn’t see them is a no-no because it can be destructive to the possible development of the relationship. So what do we do?

The best advice in these situations is to keep it as short and sweet as possible. It’s natural to feel like you need to ask questions to glaze over the awkwardness but this can actually create it instead. So don’t enter into a discussion about how they are or where they’re going because this kind of conversation can be hard to maintain in a ‘bumping into’ scenario. Instead, simply make eye contact, smile and say hello.

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Level 1: The ‘Stuck in a Confined Space Together’ Scenario

Say you and the other person enter the same lift. You know it’s a restricted amount of time to have a full blown conversation but you also feel too awkward to stay silent for the short duration. The idea here is to not start a conversation by asking questions but simply dominate the interaction by talking about something in particular. You could start mentioning an interesting app you’ve discovered or a good restaurant you went to round the corner. It doesn’t matter if what you say doesn’t elicit an answer – the beauty of this is to cut out the awkwardness by cutting out the small talk. The other person will probably be thankful for the direction of conversation and takes the pressure off them.

Level 2: The ‘Walking in the Same Direction’ Scenario

You may be walking in the same direction for whatever reason and you realise that the conversation you have will need to be drawn out longer than you may have enough conversation for. When we’re in this mindset, the dreaded awkward silences start popping up.

The secret to these lengths of interactions is to choose your common ground and talk around it. For example, if you both have a mutual friend then create a conversation around them or if you both work at the same place, talk about a recent work issue. These are good types of conversations that can carry on for a few minutes without any awkward silences. Of course, if you’re feeling like you’re going to start running out of conversation soon, then establishing which direction they’re heading in and say you’re heading the other way is a natural and less awkward ending to the interaction.

Level 3: The ‘Realising You’re Going to Have to Spend a Significant Period of Time Together’ Scenario

It may be sharing a ride home or some situation which means small talk and trying to bring up your limited commonalities isn’t going to cut it. It’s time to start thinking about appropriate topics that are easy-going for both of you and where your acquaintance can contribute on an easy level – this could include travelling, food, holidays or restaurants.

The key here is to find a topic where neither one of you can dominate the conversation and the sole purpose being to sniff out clues as to what they may be interested in. You can then use these clues later as elaboration points if the conversation starts to wane. For example, if they mention they’ve lived abroad when talking about future holidays then you can use that as a point to bring up later on and ask them more about it, where it was and what it was like.

Remember that these people who have managed to fall into the acquaintance trap may only stay acquaintances for a little while. Don’t judge the potential of a friendship on the first few (possibly awkward) interactions with them. Sometimes friendships take a bit more tending to and nurturing through discovering further commonalities or shared experiences so always give it a chance.

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Jenny Marchal

A passionate writer who loves sharing about positive psychology.

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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