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If We’re All Talented People, Why Do We Still Need a Leader?

If We’re All Talented People, Why Do We Still Need a Leader?

A 2015 study by Gallup revealed that a shocking 1 in 2 people who quit their jobs left because of poor management.[1] Fewer than 1/3 of American workers report feeling engaged at work, and poor leadership is partly to blame. If leaders are so bad for our work environment, why do we still have them?

Unexpectedly, leadership is in our biology.

As much as many of us hate to admit it, we are naturally predisposed to seek the guidance of leaders. The dynamic between leaders and followers can be found across countless species– from horses to bees to wolves. Leaders compel groups to act in order to keep them safe or help them fulfill a biological need to eat, drink, or reproduce.[2]

Primates have evolved to form complex social hierarchies. Like chimps and macaques, we humans have created social structures to guarantee that our basic needs are met and ensure the well-being of the group.[3]

In the animal kingdom, some creatures reach leadership status through circumstances.

These are called circumstantial leaders. For example, if a stallion is killed, leadership of the herd reverts to the next dominant horse in line. Equines work to understand who is “high horse” every day so that they can ensure that their leader is the strongest and the most likely to assure their survival.

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While it has gotten easier for us to get what we need, we still organize ourselves into hierarchies in response to circumstances. Some leaders come to their positions organically. For example, a worker with specialized training may find themselves in charge of a professional development workshop simply because they possess knowledge that their coworkers need.

Some species actively assert their leadership abilities to convince others to follow them.

These are called prospective leaders.Ants and bees send members of their group in search of food sources. These scouts return to their group after finding food, and they convince others to follow them through “dances” or distinct flight patterns.

Human leaders also assert their desire to take on leadership roles. They may volunteer to take on more responsibility or apply for jobs that enable them to take on leadership roles. They make their intent to lead explicit to the rest of the group. If they make their case convincingly enough, others will follow them.

We are wired to have things in order.

This information about animal social hierarchies is all well and good, but it doesn’t seem to explain why you need to listen to your boss today. As it turns out, leaders in the work place are a continuation of our natural inclination to organize.

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From early hominids, to hunter-gathers, to the current members of the Information Age, leaders rise to create order.[4]

Organization of groups and new technology helped people transition from livings as nomads to agrarians to agriculturalists. The Neolithic Revolution, which marked an increased reliance on agriculture,[5] spurred human settlements to grow and organize in new ways.

This organization was necessary to maintain control and safeguard the settlements’ survival. Settlement development continued for thousands of years and resulted in some of today’s most impressive archaeological remains. The pyramids at Giza were not constructed by a bunch of individuals depositing 15-ton blocks at their leisure, after all. Real cooperation and skill went into building these elaborate tombs, and it was all done at the behest of their leaders, the pharaohs.

The massive Bronze Age palaces of Mycenae, Tiryns, and Pylos exemplify regional centers in Greece. We see similar evidence for social hierarchy in the Mississippian United States in the Southeastern Ceremonial Complex. Although these communities conceptualized their worlds differently and existed on opposite ends of the globe, the result of their leadership structure was the same; they could ensure the survival of their people through amassing resources, which could be redistributed in the event of a crisis. These settlement structures also enabled groups to trade items within their network to enrich the lives of their people and further reinforce the status of certain members of these groups.

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Games such as Sid Meier’s Civilization help modern audiences understand the way that leadership styles adapted to address socio-political and environmental issues throughout human history.[6]

Our definition of leadership has changed though.

In general, past leadership styles relied on centralized control and the presence of an exalted leader. (Think of all the god-kings that pepper our history books.) Today, leadership tends to be more diffuse, collaborative, and group-oriented.[7] Our interest in democracies is one example of this distribution of power across multiple entities.

In addition to unifying us to ensure the survival of the species, our leaders work to help our companies and businesses survive. Leadership is constantly evolving to address the changing social and political climate. At this point, there seems to be a disconnect between what we need from our leaders and what they offer us today, which could explain why we question our need for them. Recent scholarship considers finding solid leadership talent to be one of the top concerns facing businesses today.[8]

Modern leaders do best when they avoid autocracy.

Democratic leaders seek input from team members. The combined intellectual and creative input leads to a more energetic and optimistic work environment. Leaders who seek to develop the skills of their subordinates foster a growth mindset in the workplace.

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Group leaders may have a great deal of skill, but the most gifted leaders recognize that they must give their team members opportunities to shine in order to support their objectives. Distributing some power enables employees to become more confident, competent, and invested. When everyone is committed to the outcome, the combined talents of the group exceed the capabilities of the leader acting alone.

The tendency toward collaboration is likely to continue for the foreseeable future.

One of the biggest struggles that companies face today is the readiness gap. [9] A recent study found that only 25% of Fortune 500 companies felt they had leaders adequately prepared to fill leadership roles. When we consider this gap, it is easy to understand why our bosses may occasionally do cringe-worthy things. Developing leadership skills takes time, and right now our demand outstrips the supply.

Even with a talented workforce, we still need leaders to shape our direction and lead us toward an overarching vision. In spite of a perceived lack of experience, the best leaders work to grow their skills. Rather than take on an adversarial relationship with our superiors, there may be room for negotiation and input that can lead to profound outcomes for all of us.

A world without leaders could be chaotic.

Despite the fact that sometimes our bosses miss the mark, when they do their jobs well, their employees have more freedom to excel in their roles. Managers have administrative responsibilities for which we are unaware. When they take on these burdens, they allow us to focus and make our day run more smoothly. Our leaders resolve conflicts and help us unify around a collective vision.

Even on our leaders’ worst days, their presence is preferable to a world in which they don’t exist. While we could survive without leaders, competition over resources would likely lead to violence and destabilization, and it would stall our ability to innovate as a society. Imagine a workplace in which there is no one to resolve conflicts and no one to have the final say.

It takes visionaries to motivate groups of people to unite around a common goal. Public works, advances in modern technology, and our continuous drive toward making the world a better place could not happen without leadership and collaboration.

Reference

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Angelina Phebus

Writer, Yoga Instructor (RYT 200)

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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