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Last Updated on December 24, 2018

How to Answer Behavioral Based Interview Questions Smartly

How to Answer Behavioral Based Interview Questions Smartly

Interviews can be terrifying. It is terrifying, as it is hard to predict what the interview questions will be like.

More often than not, the hiring managers like to ask questions about our past experiences. If we have not prepared a story or two to cope with this, we sit tongue-tied.

Behavioral Interview Questions Are the Hot Items in Interviews

We’d like to introduce to you the term “behavioral interview questions”. Behavioral questions aim to get information about how the interviewees behaved in the past.

By knowing how they behaved in the past, managers can get a sense of how they will behave in the future. The important question every interviewer wants to know the answer to is: will this person work well with our organization? [1]

You may have heard some of these questions in the past:

  • Describe a time when your team or company was undergoing some changes. How did that impact you, and how did you adapt?
  • Can you talk about a long-term project that you managed? How did you keep everything moving along in a timely manner?
  • Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation?

Their formats are varying. But more or less they can be reduced to a simple question which starts with: “Can you tell me a time…”.

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Categories of Behavioral Questions

Here, we categorise all the behavioral questions based on the knowledge of experienced hiring managers.

If you are an interviewer, this article may serve as a reference for preparing interview questions; if you are an interviewee, by knowing the forms and expectations of these questions, you may be better equipped in the preparation of an interview.

1. Teamwork

As said by Pamela Skillings, the founder of Big Interview, interview questions about teamwork are the most common.

This type of questions aims to know if the potential employee will be a good team player. After all, the ability to cooperate is crucial in an organization, and hiring managers are responsible for finding out if the potential employees are cooperative.

Examples

  • Can you tell me a time when you had to work closely with someone with a personality which was very different from yours?
  • Please tell me a time you faced a conflict while working on a team. Did you handle it well?
  • Did you once try to get information from someone who, for whatever reason, was not responsive?

Expectations

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  • Provide one or two of the most relevant examples demonstrating your skills to cooperate with others well.
  • The ultimate goal of the interviewee is to show that they are easy and a joy to work with.
  • Understand the definition of teamwork the job requires. For example, a start-up company may look for employees who work well with others by taking different roles. Or a multinational company may look for newcomers who can adapt quickly to the established working environment.
  • In order to show their cooperativeness, interviewees should demonstrate their ability to help a team succeed, instead of emphasising on one individual’s success.
  • Show respect for the previous teammates, instead of raising complaint or criticism.
  • According to Alison Doyle, there are some qualities or skills that define the ability to work well in a team. It is best if the interviewee can show some of these skills or qualities, such as listening, reliability, respect, and timeliness.

2. Problem Solving

Questions regarding problem solving are another type of questions that are often asked in an interview. These questions aim to know if the employer can manage problems smoothly.

Examples

  • Describe a time when your company was under a change. How did you adapt to it?
  • Describe the most challenging work you have ever encountered. How did you handle that?
  • Tell me a time when you faced a difficult colleague. How did you work with him or her?

Expectations

  • When answering these questions, interviewees are expected to provide examples demonstrating they are capable of solving a problem strategically.
  • The problems discussed are expected to be about professional matters, instead of arbitrary daily chores.
  • Besides the concrete problem, interviewees are expected to describe how they approached the problem.
  • Through talking about their approaches to the problems, interviewees are expected to demonstrate their excellence in problem solving and critical thinking.
  • Interviewees should not overly emphasise their accomplishments; instead, they are expected to remain humble, and articulate their growth once they solved the problems.

3. Motivation and Value

It can be said that the purpose of the interview is to find out what kind of person the interviewee is. That is why questions aiming to know what motivates them are popular.

However, most of the time, these questions are not asked directly; very often they are hidden questions that may seem random at first!

Examples

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  • Tell me about a time when you worked hard to achieve something.
  • Tell me about a time when you tried hard to help a person.
  • Tell me a time you tried hard to learn a new hobby.

Expectations

  • Handle unexpected questions well. Lily Zhang suggests that interviewees should smile first at these questions before they come up with an answer.
  • And since these questions look random, the interviewees are also expected to explicitly address the focus of these questions, which is to answer: what motivates them.
  • These questions do not expect a solid “right” answer. There is no “right” answer to them. In this light, interviewees are expected to give an enthusiastic and coherent response, despite what the content is mainly about [2].

4. Failure

The questions asking interviewees how they faced failure may be the most difficult kind of all. They are difficult, as they require skills to answer them. Interviewers especially look at how the interviewees address their past failure without tarnishing themselves.

Note that these questions are not designed to embarrass the interviewees. The hiring managers ask these questions, as they hope to know: (1) how the interviewees performed in the previous job, and (2) whether they can learn from failure.

Examples

Questions like these can be blunt, as like:

  • Describe a time when you failed.

Or they may come in a more implicit manner:

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  • Tell me about a time when you were under a lot of pressure.
  • Describe a time when you had difficulty leading a group of people.
  • Describe a time when you faced communication break-down.

Expectations

  • Be honest when talking about failure.
  • Describe the failure, while remaining positive about it.
  • Humbly admit the fault, instead of blaming others for it, or denying the failure.
  • Since the goal of these questions is to find out how the interviewees handle failure, interviewees are expected to talk more about the qualities and skills they obtained out of handling the failure.
  • Avoid talking about some detrimental failure. You are instead expected, as suggested by Alison Doyle, to talk about failures that happened in the last job, which need not be tightly related to the future job.[3]
  • It is best if the interviewees can show how they conceptualise success and failure in general.

5. Achievement

The last type of questions is about your personal achievements. These questions may simply ask for one’s talents. Yes, they are questions eliciting information about one’s skills and qualities. However, it is also through these questions that the interviewers gain more understanding about how the interviewees view success, and what their future goal will be.

Examples

  • Can you describe a time when you successfully lead a project?
  • What was your biggest achievement recently?

Expectations

  • Specify one or some of the achievements to show your capability.
  • Interviewees should avoid being overly specific or spending too much time talking about their achievement. Otherwise, they may appear to be boasting themselves.
  • It is better, instead, if the interviewees can elaborate on their strategy that helped them accomplish their goal.
  • Align past achievements with the job you are applying for.
  • Near the end of the answer, it will be best if the interviewees could link their past achievement to the future. That is to say: what is the future goal he or she wants to accomplish?
  • And finally, it is wise if the interviewees can relate their future plan to the job they are applying for, which means interviewees should state that the job is a part of their life plan.

Featured photo credit: Flaticon via flaticon.com

Reference

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Chris Cheung

Editorial Intern, Lifehack

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Last Updated on December 2, 2019

How to Develop Mental Toughness And Stay Strong

How to Develop Mental Toughness And Stay Strong

Are you the kind of person who wants to achieve massive success in your life? Do you have the mental toughness to make that happen?

I think we can all agree that no matter your ambitions, achieving success can be difficult; and over time, the daily grind can take a toll on your physical, mental, and emotional energy.

Achievers and high performers from all walks of life face ups and downs along the path to success—they face failure, burnout, discouragement, fatigue, self-limiting beliefs, stress, and so much more.

How do some people continually strive towards their personal goals year after year while others give up on them? How do those people stay strong and persevere when there is so much stacked against them?

Studies now show that mental strength is a critical key to success. If you haven’t read Angela Duckworth’s book Grit, you should. In it, she shows that “the secret to outstanding achievement is not talent but a special blend of passion and persistence she calls ‘grit.’” In other words, mental toughness plays a significant role when it comes to achieving goals.

Sometimes, our goals wear us down and leave us feeling exhausted. Other times, our goals get difficult, and success seems impossible, so we lose hope, become discouraged, and want to quit.

At its core, mental toughness is simply the ability to stick to something when the going gets tough. People with high levels of mental toughness can push beyond these obstacles and forge a path towards success while those with lower levels of mental toughness may abandon their dreams.

Want to know the good news?

No matter who you are, what you’ve been told, or what you currently believe, you can develop the mental toughness you need to be successful.

All you need to do is learn to develop a positive mindset, focus on your why, and utilize the people around you for support.

1. Develop a Positive Mindset

If you’re going to increase your mental toughness, the first thing you have to do is focus on building a strong, positive mindset.

According to the Cleveland Clinic, the average person has 60,000 thoughts per day. Of those, 95% of those thoughts repeat each day and, on average, 80% of repeated ideas are negative.[1]

That’s roughly 45,600 negative thoughts per day!

Carrying around these negative thoughts is like going on a hike in the mountains with a backpack full of rocks. The hike is hard enough on its own, but having extra junk weighing you down is a recipe for failure.

Sometimes, building mental toughness isn’t as much about building new strength as it is about saving your strength for the right tasks. Wouldn’t it be easier to dump the rocks out of the backpack instead of trying to get strong enough to carry the extra weight?

Absolutely!

But how can we learn to spot those 45,600 negative thoughts and get rid of them? How can we empty our metaphorical backpack?

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Well, it gets a whole lot easier if you know what you’re looking for. Some of the most prominent types of negative thoughts are self-limiting beliefs, all-or-nothing thinking, and dwelling.

Let Go of Self-Limiting Beliefs

It’s pretty hard to be mentally tough when you’re constantly beating yourself up. Self-limiting beliefs are any beliefs that hold you back in some way. Here are some examples:

“I’m not smart enough to…”

“I don’t have enough experience to…”

“I’ve tried that before, and it didn’t go well, so I must just be bad at…”

When we allow these self-limiting beliefs to flood our minds, negative self-talk runs rampant, and we crowd out our ability to think positively. We’re effectively working against ourselves.

If you want to keep your mind strong on your path to success, you have to overcome the self-limiting beliefs that are holding you back by realizing one key truth: self-limiting beliefs are thoughts, not facts.

When you recognize a self-limiting belief cropping up in your mind, quickly silence it by telling yourself that it’s not true and then back that up with some positive affirmations:

  • “I am smart enough; I may just need to do some more research first.”
  • “I may not have as much experience as someone else, but that’s not going to stop me from trying. I have enough experience to get started. I’ll figure the rest out on the way.”
  • “Just because I failed at this last time doesn’t mean I’m going to fail this time. My past does not dictate my future.”

Get Rid of the All-or-Nothing Thinking

Another form of negative thinking that could be preventing you from building mental toughness is all-or-nothing thinking.

All-or-nothing thinking is the concept of thinking in extremes. You are either a success or a failure. Your performance was totally good or totally awful. If you’re not perfect, then you’re a failure.

But this isn’t true!

If you’re trying to lose 30 pounds and only lost 28, isn’t that still better than not losing any weight at all? I’d say so!

If you allow all-or-nothing thinking to rule your mind, you’ll be on cloud nine when you succeed, but you’ll beat yourself up when you “fail.” Acknowledging the shades of gray in between will allow you to see success more often and it will help you celebrate your smaller wins.

When you recognize an all-or-nothing thought, remember to look for the positive in the situation. What did you gain by trying? What would you have missed out on had you not tried? Could you do better if you were to try again?

Ditch the Dwelling

Self-Limiting Beliefs and All-or-Nothing Thinking can lead to a bad case of dwelling on the negative. If you want to build some mental toughness and keep your mind strong, you have to ditch the dwelling.

Every day, bad things happen to each of us, and while there’s nothing we can do to prevent that, we can control how we react to these situations.

When we dwell on our misfortunes, we waste massive amounts of energy that we could be using to achieve our goals. When this happens, we’re more likely to quit altogether.

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But that doesn’t mean you’re not mentally tough; it just means you’re misusing your energy.

The next time something bad happens, it’s important to allow yourself to feel the disappointment and frustration, but work on reducing the amount of time you dwell on the situation.

Easier said than done, right? Try these:

  1. Call a friend or mentor and talk it through with them. Get some outside perspective on your situation.
  2. Time block your dwelling by allowing yourself to dwell for no more than one hour.
  3. Then, tell yourself to move on, that you’re human, and you’re allowed to make mistakes or experience setbacks.
  4. If all else fails, find a good way to distract yourself until you can calm down and reexamine things with a clear mind.

The faster you can focus on the positives and move past the problem, the quicker you can get back to achieving success in your life.

Be Patient about the Process

No matter which negative thoughts tend to run around your mind, working to replace them with positive thoughts can take time.

Learning to spot self-limiting beliefs, all-or-nothing thinking, or dwelling is one thing, but learning to quiet those thoughts is another thing entirely.

If at first you don’t succeed, don’t fret. Instead, take a deep breath and try again. As you work towards improving your mindfulness and your mental toughness, remember that you’re going to get better with time.

To make things a little easier, it helps to connect with your purpose.

2. Connect with Your Purpose

One of the most critical elements to building mental toughness and keeping a strong and focused mind is having a strong ‘why’ for everything you want to do.

If you set out to achieve a huge goal that you don’t have a ‘why’ for, you’re going to find yourself distracted, discouraged, or disengaged as soon as you experience your first setback.

Think about the last time you were working on a goal or resolution and things weren’t going well, maybe you even wanted to quit. Perhaps you thought you didn’t have enough willpower. Maybe you told yourself that you didn’t have enough discipline.

Here’s the truth: you just didn’t have a strong enough why.

Simon Sinek has been spreading his message “Start with Why” across the globe.[2] In short, he says that:

“Your ‘why’ is the purpose, cause or belief that inspires you.”

One of the biggest drains on your mental energy is pursuing a goal or a task that you don’t have a ‘why’ for. This is when we tend to look for external motivation or question our willpower, but those aren’t the issues.

Often, we set goals because we like the idea of the goal, not the reality of the goal. Without connecting to our why, we can’t intrinsically motivate ourselves to achieve our most challenging goals.

Find Intrinsic Motivation

Intrinsic motivation is our innate desire to do something and it comes when we work towards something that satisfies ourselves above all else—not our parents or our bosses or our teachers.

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Let’s say you think you want to quit smoking because you know it’s bad for you, but you really enjoy smoking. If you don’t truly want to quit smoking, it’s going to be nearly impossible, regardless of your willpower or mental toughness.

But if you want to quit smoking because you just had a baby, and you don’t want your baby growing up around smoke, then that ‘why’ is going to give you intrinsic motivation. Intrinsic motivation is far more powerful than sheer stubborn willpower, and it’s far easier to maintain over the long haul.

If you’re trying to develop mental toughness, connecting a why to everything you want to achieve will reduce the effort and energy it will take to achieve those things. Once you’ve found a strong why for all of your goals, you’ll find that you’ll have significantly more energy to pursue your more difficult challenges.

3. Find Strength in Unity

The final aspect of developing mental toughness is embracing the idea that you’re not in this alone. It’s a fact, anyone who’s ever achieved success in anything didn’t do so alone.

Bill Gates didn’t build Microsoft alone. Oprah didn’t build her network by herself. Steve Jobs didn’t invent the iPhone without a team. Michelle Obama didn’t implement the “Let’s Move” campaign on her own.

Behind all of these successful people were countless other people who were there offering support, mentorship, guidance, and encouragement.

If you want to develop unmatched mental toughness, you need to understand that you don’t have to go it alone. Even the toughest Navy Seals have a team backing them up.

If you want to stay strong in your endeavors, you need to build a team of supporters who will step in and back you up when it counts.

Find a Mentor or Committee of Mentors

The benefits of having a great mentor are far too many to list, but to boil it down to the basics, a mentor is someone who will help show you the path to success.

A good mentor will help you discover your greatest strengths, spot and overcome your blind spots, and work through your weaknesses.

If you’re struggling to deal with your internal negativity or with finding your purpose, talk it through with a mentor. Sometimes we lose the forest for the trees, and a mentor can help us take a step back and see the bigger picture.

Here’s how to find the right mentor for yourself: How to Find a Mentor That Will Help You Succeed

Recruit Some Cheerleaders

If you want to stay strong, it never hurts to have a group of personal cheerleaders. Unlike mentors who are going to jump in and help you address your problems, a group of cheerleaders will help keep your spirits up.

Even if you have a strong ‘why’ and a positive mindset, it’s nearly impossible to maintain a positive attitude 100% of the time. It doesn’t make you weak to need some help from time to time. Having a group of people cheering you on will make all the difference in the world.

As you work towards your goals, tell a few close friends about what you’re doing, and when things get tough, tell them about it. And when they give you the pep talk you need, don’t resist their positivity or counter it with your self-limiting beliefs or your all-or-nothing attitude.

Allow their optimism to refill your energy and use that energy to press on.

Form an Accountability Group

Cheerleaders are great, but sometimes we need someone to give us the kick we need to keep going. You might have a strong ‘why’ for running a marathon or losing 30 pounds, but that doesn’t mean it’s going to be easy; and trying to force yourself to follow through is a sure way to tax your mental energy.

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Why not save some of your mental energy by forming an accountability group?

Find a person or a few people who have similar goals, or at the very least, the need for an accountability partner. Then, form an agreement within the group to push each other every day.

Even if your goals aren’t the same, accountability partners are great for giving us the push we need when we need it most.

Regardless of which relationships you choose, sometimes we have to be able to work through things on our own. Mentors, cheerleaders, and accountability partners are a great way for us to combat our naturally negative mindsets, but occasionally we have to be able to pick ourselves back up.

4. Learn to Pick Yourself Back Up After Setbacks

Building a strong mindset and developing mental toughness isn’t easy! Anyone who’s ever achieved massive success knows that obstacles, setbacks, and failure are inevitable, and you’re no different.

As you work on your goals, you’re going to face many ups and downs, but this doesn’t mean that you don’t have mental toughness, willpower, or discipline.

We all struggle. We all fail. It’s what we decide to do after we fail that truly counts.

When you find yourself in a low spot, ask yourself these questions:

  • “Am I being too hard on myself?”
  • “Are negative thoughts such as Self-Limiting Beliefs or All-or-Nothing Thinking distorting my view?”
  • “What’s the positive side of this setback/obstacle/failure?”
  • “Why was this goal important to me? What was my purpose?”
  • “Is this goal still important to me? Do I still have a ‘why’?”
  • “Who can I ask for help? Who can mentor me or cheer me on? Who can help hold me accountable?”

Asking yourself these questions is a great way to check in on your mindset. When we get lost in negative thinking or lose connection to our purpose, it’s far too easy to become discouraged. When we feel discouraged, we start feeling weak, maybe even a little hopeless.

Also, this article provides some useful tips to help you get back on track: How to Deal with Failure and Pick Yourself Back Up

Tying it All Together

Are you still with me? I know I’ve thrown a lot at you, from developing a positive mindset and combatting your internal voice to connecting with purpose and building a committee of mentors. It’s a lot to take it!

But here’s the bottom line:

A crucial part of developing mental toughness is learning to recognize these tendencies and taking action to correct them early on. Developing mental toughness is not about eliminating weakness, but learning how to deal with it and overcome it.

No one is perfect, but when we focus on the right things, we can develop a mental toughness worthy of life’s biggest challenges.

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Featured photo credit: Zulmaury Saavedra via unsplash.com

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