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Last Updated on August 15, 2018

The Skill That Most People Don’t Have: Active Listening

The Skill That Most People Don’t Have: Active Listening

Active listening is an active process, it is not just simply giving attention to the speakers, but also to show the verbal and non-verbal signs at the same time to let people know you are really digesting what they are saying.

Video Summary

Most people are not really listening

The average person talks at about 225 words per minute, but we can listen at up to 500 words per minute.[1] So our minds are filling in those other 275 words. This shows that we easily succumb to distraction and that efforts are necessary when we want to actively listen to the speakers.

Another reason is hinted by our egocentric self. We love being the spotlight and the centre of conversation, and talking can help us to achieve that! That’s why we tend to listen more than we speak.

How active listening skills make you look much smarter

When you’re actively listening, you’ll make constant feedback. This would make your colleagues and boss think that you’re smart enough to give immediate response and contributing a lot.

How active listening skills make you a charismatic person

“The irony of being a good conversationalist is that talking isn’t the most important piece; listening is what makes you memorable.”

The essence of being a good communicator is your role played in LISTENING, not talking. Imagine that when you come to a friend and talk about a issue that troubles he/she recently, what you are seeking for is a pair of empathetic ears, and an embracing heart. You are not really trying to ask for another person to solve the problem, you just want the other to listen and UNDERSTAND. So, when you actively listen to him/her, you can better understand the person’s situation by detecting his/her emotional changes, the way he/she speaks, and so you can make thoughtful comments to him/her.

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Here’re some useful ways to become an more active listener!

Active listening skills: verbal signs

Paraphrase and make a brief summary

After listening, you can make a short response by briefly summarising the content. When you paraphrase, it can also help your understand what the conversation really means by having you to present the same thing in a different way. Meanwhile, your speaker can also get a chance to clarify when he/she finds something is mis-understood.

Ask questions to show your interest or to clarify

By raising questions, your speaker will think that they are being given attention to and that you are really listening to them. You can show your interest in that topics by asking for more details.

For example, when your boss comes to you in the morning and assign you with a bunch of tasks, and say that every task is highly important and deadline are all hitting very soon. But throughout his conversation, you can notice some particular tasks that he places an emphasis on. So, when your boss have done his talking, you can ask “So it looks like that A and B takes more time and are the focus of the company’s current strategies. So, should I first work on these two projects first?”. And then your boss will be amazed that you really”get” him and know his point, so he will think that YOU are a worker that really understand him and think you two share similar thoughts, so he will like you more and develop a closer relationship!

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Active listening skills: non verbal signs

Make appropriate eye contact

Having eye contact with your speaker is natural and encouraging to the speaker. It shows that you are really listening and trying to understand the content.

But pay attention to your way of looking at others, make sure it is gentle, not too firm and intimidating. Also, be aware of the duration of each eye contact because shy speakers may find themselves feeling embarrassed.

Keep your posture open and welcoming

An open and welcoming gesture can really help the speaker to communicate better. For example, by leaning forward, resting your head on one your hand can show that you are actively listening and welcome the speaker the speak more!

Nod and smile

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Nodding and smiling while you listen are also very positive and affirming signs to the speaker. You show that you are agreeing with what he/she said and everyone LOVES being agreed on. Also, you show that you like the content as well, not hating it!

For example, when your colleague has her presentation on her approach to the problem displayed. When you nod and smile when you find yourself agreeing with her point, that can be really affirming signs to her, and she LOVES it. That assuring actions instantly reduce her fear and feel more confident to continue her point. Your active listening is especially more empowering when most people in the meeting are looking bored and crossing their arms!

One little trick: mimic the body language of the speaker

A little trick of doing the non-verbal communication is that you can simply MIMICK the body language of your speaker! This trick is especially helpful when your speaker talk about an emotional incident. This will make them feel that you really empathize with them.

Want to learn more about active listening skills and be an effective communicator?

3 books we highly recommend:

The Lost Art of Listening, by Michael P. Nichols PhD

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This practical books shares some insights on how to become a better listener, as well as to communicate your idea more effectively. Michael vividly guides you by giving examples of real life situation, easy- to-grasp techniques and practical exercise that you can work on at home.

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, by Mark Goulston M.D.

This book particularly suits those who work in the business field. This former business coach shares insights on the art of persuading people, and the key role of listening played in that. It emphasises on how effective listening helps you show show your empathy, and so bridges the gap and break the walls between you and your resistant-looking clients.

Power Questions: Build Relationships, Win New Business, and Influence Others, by Andrew Sobel

This absorbing book has its focus on the skills of asking questions. It highlights the powerful impact of an inquisitive and provoking question by sharing the real conversations made by 35 CEO, billionaires and friends. It also thoughtfully provides more than 200 questions that readers can apply when facing challenges at work.

Reference

More by this author

Lilian Tang

Traveller, food lover (especailly sushi!)

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Last Updated on April 23, 2019

13 Ways Happy People Think and Feel Differently

13 Ways Happy People Think and Feel Differently

Let me begin by being 100% frank with you – everyone is capable of happiness.

Happiness is first a choice but it also takes persistence to maintain. Happiness is our birth right and my mission is to help as many people as I can live their happiest life.

My mission is to spread the message that everyone deserves happiness.

To live a happy life; however, you must do the work, gain the necessary knowledge, and increase your awareness.

You must fully embody this state and begin to think and feel happiness on every level of your being.

Often times, excuses present themselves and our mind gives us the reasons why we can’t be happy:

“I am too busy right now to focus on happiness”

“I will be happy when I finish school, when I have the money, when I am in the right relationship, when I have kids, when my children are older….”

“I would have had a happy life if this traumatic event had never happened”

“I don’t deserve happiness”

EVERYONE deserves happiness. The reason that you are here right now is because you have a purpose and you are on the earth to enjoy your journey.

Think BIGGER than your excuses. Push FARTHER than your complaints.

Don’t be pulled away from greatness. Get uncomfortable. At least these are what happy and successful people do on a daily basis.

This article highlights the top 13 tips and tricks of how happy people think and feel.

If you would like to begin embodying this life-changing state, then… Here are the 13 ways Happy People Think and Feel Differently:

1. Happy People Put Happiness First

Happy people have made the decision that their end goal is happiness.

Every situation, event, bad day ultimately ends with happiness.

To them, happiness is equivalent to sleep and water – it is a necessity to their life. To live an unhappy life is to have never lived at all.

The happy person asks,

“What would be the point of living if every day and moment were filled with negativity?”

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“Why would I deplete my energy on negativity when I expend less to be positive?”

They make happy-based decisions which means in EVERY MOMENT they choose happiness.

If their circumstances can’t change then they instead change their perspective, they look for the silver lining in the negative.

Happy people don’t let negativity steal their moments away – a positive mindset always prevails.

If you ask a happy person how their day was, they will always answer your question with a highlight or a lesson learned.

2. Happy People Embrace Pain

I know what you are thinking –

“No one is ALWAYS happy”

or …

“Even happy people get in bad moods”

and …

These statements are absolutely accurate.

Happy people aren’t always happy and they DO get into bad moods. They get overwhelmed, they feel defeated, and their feelings get hurt.

Happy people aren’t invincible and they feel pain just like everyone else. The only difference between happy people and people who let negativity run their lives is that…

Happy people quickly acknowledge their pain and they make a decision to find a way to transform their pain into something greater. They also use these 13 simple ways to shake off the sadness.

Happy people admit the negativity they feel and they do what it takes to get back into their natural state: happiness.

When your end goal is happiness, then you will find a way to achieve it no matter how much strength you have to muster.

3. Happy People Have a Happy Self-Image

We all have an image in our minds that we subconsciously live up to.

The reason that change is so hard is because our subconscious mind is programmed to live by how we define ourselves.

How are you currently defining yourself?

For happy people, they see themselves with a smile, positive outlook, and/or a bounce in their step. When an event or situation arises that brings in a negative emotion, they quickly change their state to resemble their natural self-image.

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When happy people are in a bad mood, it feels unusual to them because feeling negative isn’t aligned with how they see themselves.

When they feel upset, they acknowledge the negativity and look for a solution to bring their emotions to the level of how they perceive themselves.

Look at how you define yourself today – your mind and body are always trying to live up to the definition it is taught to believe.

Your body’s job is to keep you in a “normal” state because this is where it feels most comfortable.

If your self-image is happy, then your mind and body will naturally be brought back to where it feels at home. Your actions will be a clue to how you define yourself.

4. Happy People Have a Strong Support System

The happiest people know that it takes a village and they lean on others for support.

Happy people feel comfortable reaching out for help when they feel that their resistances are overpowering them. They quickly sense their negativity and they tell somebody.

Happy people ask for assistance when they can’t figure out a problem. Seeking help takes strength and it never gets in the way of their self-worth. Happy people appreciate the wisdom that their support system provides.

They have strong connections with the people who are close to them. They never trudge through tough times alone because jeopardizing their happiness for too long would be detrimental to their well-being.

5. Happy People Safeguard Their Minds from Negative Triggers

Warding off negativity is almost impossible when we live in a society that lives by what went wrong and feeds off of what could go wrong. News travels instantaneously so it would be unrealistic to shut this out of your life completely.

However, one strategy that happy people use to safeguard their minds is regulating their environment.

We have a lot of control on how we allow our environments to affect us. We can control our social media feed, the television shows and movies we watch, the books that we read, the people that we spend our time with, and the places that we hang out.

If happiness is your end goal, then take a good look at what is bringing you down. What triggers your unhappiness? See if there is anything in your environment that can be changed……

What we listen to, read, and who we hang out with influence our mind, what we think about, what we worry about, our reactions, and behaviors.

Happy people know what triggers a feeling of negativity and it feels out of alignment for them so they do what it takes to avoid it.

They might regulate their social media news feed to reflect the information that brings them positive energy. They might regulate the people that they spend their time with. It is important to hang out with like-minded people.

What are you triggers? How can you avoid the negativity in your environment?

These are ways that happy people regulate their environment and safeguard their minds.

6. Happy People Know When to Say “No”

Happy people know when to sit one out and say “no.” They do this to protect their happiness and well-being.

Life gets overwhelming – a lot of people need our attention and the to do list can seem never ending.

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Happy people give themselves permission to take the day off and they feel comfortable with saying “no” when their stress levels begin to climb. They understand that those around them aren’t benefiting from someone who is frazzled, overwhelmed, and tired.

A happy person identifies their negative emotion and then they quickly treat it to bring themselves back to their “normal” state, so that they can be at their best for not only themselves but for those around them, too.

A simple “no” can ultimately mean many more “yes’s” in the future because happiness has a long battery life. You can take a look at Leo Babauta’s article The Gentle Art of Saying No and learn to say no.

7. Happy People Are Good Evaluators

Happy people can quickly sense when something is off with themselves or others. They are very intuitive to happiness levels. When someone isn’t quite right, they are the first ones to notice.

Being able to evaluate happiness means that you can identify when negativity is lingering around for too long.

We all have bad days; however, the happy person evaluates often and quickly intervenes.

In other words, happy people frequently evaluate their state and immediately change when their pessimism is overshadowing their joy.

8. Happy People Bring Other People Up

What goes on inside of us is mirrored into our physical world.

What we think about literally consumes our life and is displayed in our work, relationships, and attitude.

Happy people naturally feel good inside and about themselves so they treat others the way that they treat themselves. It never feels forced to give a compliment or to help out a stranger.

When we are truly happy with ourselves, everyone around us has a better experience. Happy people are kind to themselves and because of this, it feels natural to them to want to make others’ happy, too.

9. Happy People Go After Their Dreams

Happy people are always following the joyful path. They make happy-based decisions and because of this, they always end up where they want to be.

It’s absolutely impossible to be happy by following an undesirable path, which is quite opposite for unhappy people.

Most people journey through life on a path they think they are “supposed” to be own. Warning signs (negativity) are often ignored because they truly believe that these feelings are a normal part of life.

Negativity is NOT normal.

The happiest people investigate the negativity in their life and quickly analyze the results. This process allows them to get back on the joyful path which ends in a desirable outcome.

Follow your happiness and your dreams will come true (If that isn’t motivation then I don’t know what is!)

In addition to happiness, here are 14 amazing things that happen when you live your passion.

10. Happy People Never Sweat the Small Stuff

The only expectation that the happy person has is that they remain in a joyful state.

They rarely have expectations for the events and people in their lives because they know that this is a sure way to get let down.

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The happiest people take life as it comes – you could say that they roll with the punches. When you don’t have expectations, thenyoue can just sit back and watch how beautifully life unfolds.

Happy people understand that bad things are inevitable, they are a part of life – The car will break, the kids will make mistakes, people will be late, and dinner will burn.

If it’s not anything seriously affecting their lives, then they don’t give their energy to it.

11. Happy People Rarely Have to Prove That They Are Right

Happy people remember that it’s more important to live up to what they believe. When you live your life aligned with your belief system, then there is no need to explain or prove yourself to others.

Differences in opinions are inevitable, but the happiest of people know it’s wasted energy to defend their position.

It is more effective to simply show people, through actions, how you think, feel, and what you believe.

Energy is saved, arguments are diminished, and credibility/respect are gained when we live by what we believe.

12. Happy People Smile (Even When They Don’t Want To)

Smiling is one of the healthiest things we can do; and happy people use this simple trick quite often.

It has been proven that smiling has the ability to boost your immune system, decrease stress levels, and can even make you look younger. The benefits of smiling have even been backed up by science.[1]

Better yet, smiling is contagious. When you engage in a quick smile, you are likely to brighten someone else’s day along with your own. It is no wonder why happy people smile often!

13. Happy People Live Life in the Present Moment.

When we are genuinely happy, we are living for the moment.

Happy people let go of the past, enjoy the present, and look forward to the future. They take the moments for what they are worth – they only invest their energy in what feels right to them.

Everyone is capable of living a happy-centered life. You deserve a life that you desire – your dream life. All you have to start doing is make happy-based decisions TODAY.

In every moment, decide on what makes you happy – decide on what gets you excited. Stop doing what you don’t love, don’t listen to the people that you dislike.

If you are engaging in something that isn’t bringing you joy, then quit doing it. Listen to your heart, stop ignoring the warning signs (negativity) because they are there for a reason.

I have observed, studied, and interviewed some of the happiest and most successful people along with some of the most miserable and self-loathing.

It starts with one decision – happiness.

The happiest, most successful people choose happiness with EACH and EVERY decision. And you can start doing this today.

Featured photo credit: Autumn Goodman via unsplash.com

Reference

[1] Harvard Business Review: The Science Behind the Smile

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