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The Skill That Most People Don’t Have: Active Listening

The Skill That Most People Don’t Have: Active Listening

Active listening is an active process, it is not just simply giving attention to the speakers, but also to show the verbal and non-verbal signs at the same time to let people know you are really digesting what they are saying.

Video Summary

Most people are not really listening

The average person talks at about 225 words per minute, but we can listen at up to 500 words per minute.[1] So our minds are filling in those other 275 words. This shows that we easily succumb to distraction and that efforts are necessary when we want to actively listen to the speakers.

Another reason is hinted by our egocentric self. We love being the spotlight and the centre of conversation, and talking can help us to achieve that! That’s why we tend to listen more than we speak.

How active listening skills make you look much smarter

When you’re actively listening, you’ll make constant feedback. This would make your colleagues and boss think that you’re smart enough to give immediate response and contributing a lot.

How active listening skills make you a charismatic person

“The irony of being a good conversationalist is that talking isn’t the most important piece; listening is what makes you memorable.”

The essence of being a good communicator is your role played in LISTENING, not talking. Imagine that when you come to a friend and talk about a issue that troubles he/she recently, what you are seeking for is a pair of empathetic ears, and an embracing heart. You are not really trying to ask for another person to solve the problem, you just want the other to listen and UNDERSTAND. So, when you actively listen to him/her, you can better understand the person’s situation by detecting his/her emotional changes, the way he/she speaks, and so you can make thoughtful comments to him/her.

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Here’re some useful ways to become an more active listener!

Active listening skills: verbal signs

Paraphrase and make a brief summary

After listening, you can make a short response by briefly summarising the content. When you paraphrase, it can also help your understand what the conversation really means by having you to present the same thing in a different way. Meanwhile, your speaker can also get a chance to clarify when he/she finds something is mis-understood.

Ask questions to show your interest or to clarify

By raising questions, your speaker will think that they are being given attention to and that you are really listening to them. You can show your interest in that topics by asking for more details.

For example, when your boss comes to you in the morning and assign you with a bunch of tasks, and say that every task is highly important and deadline are all hitting very soon. But throughout his conversation, you can notice some particular tasks that he places an emphasis on. So, when your boss have done his talking, you can ask “So it looks like that A and B takes more time and are the focus of the company’s current strategies. So, should I first work on these two projects first?”. And then your boss will be amazed that you really”get” him and know his point, so he will think that YOU are a worker that really understand him and think you two share similar thoughts, so he will like you more and develop a closer relationship!

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Active listening skills: non verbal signs

Make appropriate eye contact

Having eye contact with your speaker is natural and encouraging to the speaker. It shows that you are really listening and trying to understand the content.

But pay attention to your way of looking at others, make sure it is gentle, not too firm and intimidating. Also, be aware of the duration of each eye contact because shy speakers may find themselves feeling embarrassed.

Keep your posture open and welcoming

An open and welcoming gesture can really help the speaker to communicate better. For example, by leaning forward, resting your head on one your hand can show that you are actively listening and welcome the speaker the speak more!

Nod and smile

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Nodding and smiling while you listen are also very positive and affirming signs to the speaker. You show that you are agreeing with what he/she said and everyone LOVES being agreed on. Also, you show that you like the content as well, not hating it!

For example, when your colleague has her presentation on her approach to the problem displayed. When you nod and smile when you find yourself agreeing with her point, that can be really affirming signs to her, and she LOVES it. That assuring actions instantly reduce her fear and feel more confident to continue her point. Your active listening is especially more empowering when most people in the meeting are looking bored and crossing their arms!

One little trick: mimic the body language of the speaker

A little trick of doing the non-verbal communication is that you can simply MIMICK the body language of your speaker! This trick is especially helpful when your speaker talk about an emotional incident. This will make them feel that you really empathize with them.

Want to learn more about active listening skills and be an effective communicator?

3 books we highly recommend:

The Lost Art of Listening, by Michael P. Nichols PhD

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This practical books shares some insights on how to become a better listener, as well as to communicate your idea more effectively. Michael vividly guides you by giving examples of real life situation, easy- to-grasp techniques and practical exercise that you can work on at home.

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, by Mark Goulston M.D.

This book particularly suits those who work in the business field. This former business coach shares insights on the art of persuading people, and the key role of listening played in that. It emphasises on how effective listening helps you show show your empathy, and so bridges the gap and break the walls between you and your resistant-looking clients.

Power Questions: Build Relationships, Win New Business, and Influence Others, by Andrew Sobel

This absorbing book has its focus on the skills of asking questions. It highlights the powerful impact of an inquisitive and provoking question by sharing the real conversations made by 35 CEO, billionaires and friends. It also thoughtfully provides more than 200 questions that readers can apply when facing challenges at work.

Reference

More by this author

Lilian Tang

Traveller, food lover (especailly sushi!)

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Last Updated on April 8, 2020

11 Things Overachievers Do Differently

11 Things Overachievers Do Differently

We all know some overachievers: supermoms who manage to get online degrees between cleaning, cooking, and taking kids to practice; students who write 10-page papers when the directions call for 4; managers whose resumes look more like pages from the Guinness book of Records.

How do they do it all? How is it possible that one person can graduate at the top of their class, found an orphanage in India, run 30k marathons, write a best-selling book, travel all over the world and learn to speak Mandarin Chinese while having a full-time job?

What’s the secret of an overachiever? Here’re 11 things overachievers do differently that you can learn from.

1. They Know How to Manage Their Time

It’s pretty simple actually – you can never become an overachiever if you don’t know how to organize your time efficiently.

The great thing is that overachievers are ready to share their knowledge and time management talent with the rest of the world. Read The 4-Hour Workweek or The 4-Hour Body by Timothy Ferriss, and you’ll know what I’m talking about.

2. They Don’t Spend Hours Watching TV or Playing Computer Games

Mostly because they have better things to do, like exercising, reading, spending an evening with their family or volunteering to work in the local soup kitchen. Their philosophy is simple – the world is full of wonderful things to try, explore and experience. Watching TV is not one of them.

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3. They Are Obsessed With Perfection

Imagine Steve Jobs’ work approach and you’ll understand the level of perfection and painfully high standards that overachievers set for themselves and those around them. Often it pays off (especially if they focus on just one domain). But sometimes compulsive over-striving turns into a sure-fire road to disappointments and unfinished tasks.

Learn how to strike a balance: How Not to Let Perfectionism Secretly Screw You Up

4. They Know How To Inspire

Overachievers learn quickly that it is much easier to achieve goals through collaboration (and especially delegation). So they know how to inspire, encourage, persuade and motivate people around them. Even though they often drive their team crazy with their stubbornness and perfectionism, people quickly follow under the spell of their enthusiasm and greater vision.

Learn these 10 Powerful Ways to Influence People Positively.

5. They Set Clear Goals

The term “overachiever” itself implies that they know how to achieve goals. That is kind of hard to do if your goals are vague, unclear and lack specific deadline, which is why overachievers educate themselves, read goal-setting books, and think about the best way to approach a new task.

Although, it’s worth mentioning that overachievers usually use their time management and goal-setting skills towards competitive, “I want to kick butt” type of goals rather than self-improvement, mastery goals.

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Take a look at these tips to help you set clearer goals: What Are SMART Goals (And How to Use Them to Become Successful)

6. They Are Organized

It’s hard to imagine a disorganized overachiever, isn’t it? Their great organizational and planning skills usually serve three main purposes: keeping track of time, keeping track of progress and keeping track of achievements.

This hasn’t been confirmed by scientific research yet, but overachievers might actually get a “runner’s high” from crossing tasks off their to-do lists, and making new to-do lists.

Here’s How to Organize Your Life: 10 Habits of Really Organized People

7. They Try to Avoid Failure at All Costs

Some psychologists believe that overachievers place their self-worth on their competence, driven by an underlying fear of failure. Rather than setting and striving for goals based on a pure desire to achieve, their core motivation becomes avoiding failure. This may explain the fact that overachiever beat themselves up for even little setbacks and seemingly-insignificant mistakes.

But be aware that having a strong fear of failure can wrek havoc your productivity. So the best thing to do? Learn to conquer the fear: Why You Have the Fear of Failure (And How to Conquer It)

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8. They Love Awards

Who doesn’t love them, right? True enough, but unlike most people who like to feel acknowledged and appreciated for their efforts, overachievers are bent on collecting ‘awards’, be it university degrees, spelling bee prizes or unusual destinations.

While loving awares isn’t bad, it’s even better if you’re driven by internal motivation instead of external ones which could be quite uncontrolable or unstable: Why Is Internal Motivation So Powerful (And How to Find It).

9. They Don’t Understand the Concept of Work Hours

Don’t get surprised if you receive a work-related email anywhere between 8 p.m. and midnight. It’s something overachievers usually do and you weren’t the only one. At least 20 more emails have been sent during these hours to other people. The concepts of over-achieving and working overtime usually go hand in hand.

The downside of this is an imbalnced life, which may need to problems in other aspects of life including health and relationships. A better way is to Achieve a Realistic Work Life Balance.

10. They Rest

Overachievers might often be labeled as “workaholics”, because they often ignore bodily signs of hunger, fatigue and even a full bladder, hoping to finish just one last little part. This doesn’t mean that overachievers don’t know how to disconnect and relax.

True that they tend to work in the highest gear, but they also have enough sense to give themselves time to rest and recharge. Of course, they do it in their own overachieving way, preferring climbing Mount Kilimanjaro or hiking through the Amazon jungle to lazing on the beach.

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11. Overachievers Continuously Educate Themselves

A great quality that most overachievers have is the hunger for knowledge. They surround themselves with bright people. They know how to listen, and most importantly, they get tons of mentoring.

Despite the fact that overachievers want to excel at everything they set their minds on, they are humble enough to admit that to get on top of their game, they need help. And they are willing to pay someone to push, coach and guide them.

You too can learn How to Create a Habit of Continuous Learning for a Better You.

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Featured photo credit: Nghia Le via unsplash.com

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