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5 Indispensable Qualities of a Great Leader

5 Indispensable Qualities of a Great Leader

You’ve seen them. Effectively directing the flow of a group activity. All eyes eagerly upon them for guidance and inspiration as they speak or move or…heck, just stand there. Something about their energy is magnetic. So much so, people feel compelled to follow. And this is in preschool.

Some people were born leaders. It’s a fact. No one taught that two-year-old to be the ambassador of the crayons. And yet she takes it upon herself to be just that. Divvying out the amounts she deems appropriate to her fellow toddlers. The good leader will be fair. The bad leader will give the broken ones to the boy who keeps crying for his mother.

Today’s focus is on the good leader, the benefits and how anyone can be one, whether naturally appointed or not. Solid leadership has far reaching effects for both the leader and everyone they come in contact with. Good leaders are essential to the success of most everything  as they not only make for productive and loyal employees, but they also contribute to happy households, healthy friendship circles and enhance truly any social human experience from the PTA to the President.

The truth is this. People who always manage to be in charge in whatever situation do possess some distinctive inherent leadership qualities. And while not everyone may have been born with the scepter to rule the masses, these known characteristics of a leader are available to anyone with the desire to learn.

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Confidence Not Conceit

how to become a better leader

    Leaders, real leaders, don’t think they can do it. They know they can. People who tend to make their way to the top have little to no self-doubt. They are confident in their ability, believe they have something to offer and generally feel they can do a better job than the next guy. This is the healthy confidence a leader possesses.

    Leadership is a position of power, however, so there is always a danger of it going to one’s head. This could be the difference between a good and not so great leader. A good leader knows they are not perfect, which is part and parcel to their other good leadership characteristics. In the workplace, you can bet employees notice confidence levels when they must answer to someone  on a daily basis. If a leader doesn’t exude it, he surely will begin to lose his loyal following. On the flip side, a leader with an overly-inflated ego and an inability to admit fault could encourage harbored resentment and even eventual mutiny.

    If you’re looking to learn how to become a better leader, this is perhaps going to be the most important thing you need to keep in mind.

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    Know Your People/Know Yourself

    No, not just their names and birth dates. Leaders, good leaders, understand who they are leading. What are they about, what are their skills, what are their strong points, what are their goals and needs? In a family, a father knows his kids and treats them as individuals, knowing instinctively how they best fit in and contribute to the family.

    At work, people in leadership roles must pay attention to personalities and strengths and listen to people’s needs and goals. Then they can utilize them in a way that both the employees and the company wins. This also requires the leader take personal inventory to identify their own weaknesses and shortcomings and then draw on the strengths of others by the art of delegating.  A good leader, with good leadership skills, knows how to delegate effectively like this, based on his understanding of himself and his people.

    Communication is Key

    leadership qualities

      Johnny tells Brandy she’s a great skateboarder but not to ride on the asphalt because she could fall since she isn’t that experienced. Brandy nods her head, bats her eyes (hee hee) and happily rides it somewhere else. Johnny, the leader of the group, communicated to his friend why she shouldn’t do something. Instead of getting annoyed, she appreciated it.

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      This is the demeanor of a good leader. Clear communication is essential. A good leader not only reprimands but gives positive, constructive feedback. Everyone needs to hear they did a good job on something. There is no better motivation to keep up the good work. Great leaders have this figured out. In addition, they should in turn encourage honest, non-consequential feedback from their employees.  Leaders may have to train themselves to not get defensive and take it personally — to look at negative feedback as a way to not only self-improve but set an example of how to handle constructive criticism like a boss (no pun intended of course).

      Take the Blame

      As the leader, you’re running the ship. So when something goes wrong, blame yourself. Everyone is looking to you and there is power in taking responsibility. Such a display of accountability will speak volumes and set the perfect example for others to do the same should things go awry.  It’s an excellent show of a leader’s  trustworthiness and integrity. From there, solutions can be found and prevention can be put in place. Taking the blame.  It’s very empowering.

      Maintain a Sense of Humor

      Maintain a Sense of Humor

        It’s just good form. Far too much can go wrong in life – in relationships, at home, at work. Without humor, people could be crying 24/7. But if those in charge can laugh about most things, what a relief for the rest of the crew. There is probably no better way for a leader to create a bond with those reporting to them than to maintain a sense of humor.

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        It dispels tensions, makes things comfortable and opens up lines of communication. It increases staff morale which of course increases productivity in the workplace. Plus, it’s just fun. And who doesn’t want to have fun? Leaders with senses of humor typically develop devout followings because even in the face of crisis, they can count on their leader to diffuse the situation with a good laugh.

        When it comes to developing good leadership qualities, most people hardly focus on this quality. However, it’s certainly a very important one and hence something you must work on.

        You Can Do It

        Bottom line is anyone can be a leader. Just believe you can be without a doubt, understand your people, talk to them about what’s good and bad, teach them accountability by example and be willing to laugh it off if occasionally  they (or you) screw up. Any questions?

        Featured photo credit: Nurturing leadership in the outsourcing industry via wns.com

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        Anand Mishra

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        Last Updated on April 11, 2019

        How to Improve Communication Skills for Workplace Success

        How to Improve Communication Skills for Workplace Success

        Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.

        I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.

        I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.

        Here we will take a look at how to improve communication skills for workplace success.

        How Communication Skills Help Your Success

        Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones.

        Create a Positive Experience

        Here are two examples of how well developed communication skills helps create a positive experience:

        When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.

        What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.

        Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.

        As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.

        Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.

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        Strong communication skills will provide a positive experience in virtually any interaction you have with someone.

        Help Leadership Skills

        It’s certainly a skill all its own to be able to lead others.

        Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.

        As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.

        Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?

        If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills.

        Build Better Teams

        Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.

        In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.

        If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.

        When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team.

        Now let’s jump in to how to improve communication skills to help you pave the way for your workplace success.

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        How to Improve Communication Skills for Workplace Success

        There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.

        Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!

        1. Listen

        Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:

        Being a good listener is half the equation to being a good communicator.

        People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.

        Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.

        Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost.

        2. Know Your Audience

        Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.

        Here is a good way to think about it:

        Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!

        You want to ensure you are using the type of communication most relevant to your audience.

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        3. Minimize

        I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.

        He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.

        Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.

        State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather too.

        The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.

        4. Over Communicate

        So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.

        What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:

        Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.

        Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.

        Finally we get 2 emails during enrollment reminding us when open enrollment ends.

        There’s minimal information, it’s more of a reminder. This is effective over communication.

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        5. Body Language

        The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.

        When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.

        In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.

        When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.

        Conclusion

        Possessing strong communication skills will help you in many facets of your life and most certainly in the workplace.

        Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.

        There are numerous tactics and techniques to be used to improve communication skills. Here we’ve reviewed how to improve communication skills for workplace success.

        Now go communicate your way to success.

        More Resources About Effective Communication

        Featured photo credit: HIVAN ARVIZU via unsplash.com

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