“How others treat the CEO says nothing, they say. But how others treat the waiter is like a magical window into the soul.” – Del Jones, USA Today
“The Waiter Rule“, suggests that how we treat waiters and waitresses can reveal a lot about our personality. The majority of CEO’s are in agreement with this (and let’s be honest, they don’t agree on much).
Such is the consensus that it has become a common interview tactic. Au Bon Pain co-founder Ron Shaich, now CEO of Panera Bread, mentions that when candidates are being interviewed for executive positions he will ask his assistant how they treated her. Being rude and demanding in these instances is often an indicator that such individuals are not team players.Advertising
Furthermore, according to Dr. Frederic Neuman of Psychology Today, how people treat waiters should be considered when choosing a future partner.
How people treat serves then can reveal a lot about one’s personality. There is no question about it. To fully understand the personality traits, one needs to look at two opposite ends of the spectrum, those that treat waiters well and those that don’t. From each behaviour certain personality traits can be infered. This is done this by looking at five categories.
Watch out for people who have a situational value system
“Watch out for people who have a situational value system, who can turn the charm on and off depending on the status of the person they are interacting with” – Raytheon, CEO, Bill Swanson
A persons value system is revealed through their behaviour. Values are something that ultimately determine behaviour and influence the choices people make. Many people have what is known as a situational value system. People with such a value system will treat a waiter badly simply because they perceive the waiter to be in a sub-ordinate role. Their character is constantly changing based on status. It is conditional.
On the other hand, those without a situational value system treat peope well on every possible occasion. Their behaviour is unconditional. Their behaviour is not constantly changing.
They accept that every person has a story. The waiter or waitress might be the sole breadwinner, or perhaps they are working two jobs. Maybe they are paying for their studies. Whatever the situation, this type of person remains cognizant of the fact that all humans are equal.Advertising
Judging vs Understanding Nature
Those that treat waiters poorly the majority of the time have a judging personality. They see the waiter as inferior based on their job role. They speak to the waiter in a condescending manner. Perhaps even snapping their fingers to get the waiters attention.
Those that treat waiters well recognise that everyone has a story to share, not judging a book by it’s cover. They have an understanding nature.
People who are rude to waiters are not team players
Those people who are rude to waiters and speak in a condescending manner tend to not be collaborative. They are not team players.Advertising
Treating servers as equal and always being kind is a signal that they are a team player. Such people will not demand things of others. They show respect and receive this respect in turn.
People who are rude to waiters are not great leaders
Being rude to a waiter indicates that a person cannot earn respect easy. Rather such individuals demand it. This is not a characterstic that one would look for in a leader.
For those on the other end of the spectrum earning respect is easy. This places these people in an ideal position to lead. Indeed how you treat waiters at your local restaurant is something that is discussed in depth in the USA article, with specific reference to it being an indicator of your ability to lead people.Advertising
People who treat servers with kindness are compassionate and empathetic
Treating waiters poorly is a sign of a lack of compassion and empathy. On the flip side treating waiters with kindess reveals a persons unconditional compassion and empathy for people as a whole. Not subject to conditions.
Everyone is equal
The behaviors we engage in with waitresses and waiters, how we interact with them, and how we treat them can reveal a lot about a person’s personality. It is important to be cognizant of one’s behavior. Everyone is human. Everyone is equal, no matter the perceived status of their job or role.
Last Updated on April 14, 2021
How to Deal With Anger (The Ultimate Anger Management Guide)
We all lose our temper from time to time, and expressing anger is actually a healthy thing to do in our relationships with others. Expressing our differences in opinion allows us to have healthy conflict and many times come to an agreement or understanding that works for everyone. However, there are times when anger can become overwhelming or damaging, and during these times, it’s important to learn how to deal with anger.
Expressing anger inappropriately can be harmful to relationships, both personal and professional. You may express too much anger, too often, or at times that are only going to make things worse, not better. In this article we will look at anger management techniques that will help you better control your emotions.
Let’s take a deeper look at how to deal with anger.
Table of Contents
Anger is a natural and normal part of almost any relationship. This includes relationships with your significant other, kids, boss, friends, family, etc. Anger provides us with valuable information if we are willing to listen to it. It clues us in to areas where we disagree with others and things that need to be changed or altered.
Unhealthy Ways to Express Anger
Here are some common yet unhealthy ways to express anger that you should avoid:
This is a term many of us are familiar with. Passive-aggressive behavior happens when someone is angry but uses indirect communication to express their anger.
Some of the more common passive-aggressive behaviors include the silent treatment, making comments about someone behind their back, being grumpy, moody, or pouting, or simply not doing tasks or assignments that they should.
This is a passive-aggressive person’s way of showing their anger. It’s not very productive but extremely common.
Some people get overwhelmed and express anger in a situation where it can’t really do any good.
An example would be getting angry at one person in front of a crowd of people. All that does is make people uncomfortable and shuts them down. It’s not a healthy way to express anger or disagreement with someone.
Being angry all the time is most often a symptom of something else. It’s healthy and normal to express anger when you disagree with someone. However, if someone is angry most of the time and always seems to be expressing their anger to everyone around them, this won’t serve them well.
Over time, people will start to avoid this person and have as little contact as possible. The reason being is no one likes being around someone who is angry all the time; it’s a no-win situation.
Healthy Ways to Express Anger
What about the healthy ways to adapt? When learning how to deal with anger, here are some healthy ways to get you started.
Express your anger or disagreement honestly. Be truthful about what it is that is making you angry. Sometimes this will entail walking away and thinking about it for a bit before you respond.
Don’t say you’re mad at something someone did or said when it’s really something else that upset you.
Similar to being honest, being direct is a healthy way to express anger.
Don’t talk around something that is making you angry. Don’t say that one thing is making you angry when it’s really something else, and don’t stack items on top of each other so you can unload on someone about 10 different things 6 months from now.
Be direct and upfront about what is making you angry. Ensure you are expressing your anger to the person who upset you or you are angry at, not to someone else. This is very counterproductive.
When something makes you angry, it’s much better to express it in a timely manner. Don’t keep it bottled up inside of you, as that’s only going to do more harm than good.
Think of the marriages that seem to go up in flames out of nowhere when the reality is someone kept quiet for years until they hit their breaking point.
Expressing anger as it occurs is a much healthier way of using anger to help us guide our relationships in the moment.
How to Deal With Anger
If you feel angry, how should you deal with it right at that moment?
1. Slow Down
From time to time, I receive an email at work that makes me so angry that steam is probably pouring out of my ears.
In my less restrained moments, I have been known to fire off a quick response, and that typically has ended about as well as you might imagine.
When I actually walk away from my computer and go do something else for a while, I am able to calm down and think more rationally. After that happens, I am able to respond in a more appropriate and productive manner. Doing things that helps you learn how to release anger can make an uncomfortable situation more manageable before it gets out of hand.
2. Focus on the “I”
Remember that you are the one that’s upset. Don’t accuse people of making you upset because, in the end, it’s your response to what someone did that really triggered your anger. You don’t want to place blame by saying something like “Why don’t you ever put away your dishes?” Say something more like “Having dirty dishes laying on the counter upsets me—can you work with me to come to a solution?”
When you are accusatory towards someone, all that does is increase the tension. This doesn’t usually do anything except make your anger rise higher.
3. Work out
When learning how to deal with anger, exercise is a great outlet. If something happens that angers you, see if you have the opportunity to burn off some of the anger.
Being able to hit the gym to get a hard workout in is great. If this isn’t an option, see if you can go for a run or a bike ride. If you are at work when you become angry and the weather permits, at least go outside for a brisk walk.
Besides working some of your anger out through exercise, this also helps to give your mind a chance to work through some ways to address what it is that upset you.
If you’re not sure where to start with an exercise routine, check out Lifehack’s free Simple Cardio Home Workout Plan.
4. Seek Help When Needed
There are times when we could all use some help. Life can be stressful and overwhelming. It’s perfectly fine to seek some help from a mental health professional if it will help you get back to a healthy balance.If you find that you are angry all the time, it might be a good idea to go talk to an expert about learning to control intense emotions. They can give you some sound advice and ideas on how to get your anger to a more manageable and healthy level.
5. Practice Relaxation
We all seem to lead incredibly busy lives, and that’s a good thing if we are loving the life we are living. That being said, it is very beneficial to our physical and mental well-being to take time out for relaxation.
That can mean spending time doing things that help us calm down and relax, like being around people we enjoy, practicing deep breathing or listening to music. It could be making time for things that help bring us balance like a healthy diet and physical activity.
Many people incorporate techniques such as yoga and meditation to calm their minds and release tension when learning how to deal with anger. Whatever your choice is, ensure you take time out to relax when warning signs of anger start to bubble up.
Incorporating humor and laughter on a regular basis will help keep anger in check and help you get over a bad mood and feelings of anger more quickly. This isn’t part of formal anger management techniques, but you’ll be surprised by how well it works. Remember, life is a journey that’s meant to be enjoyed fully along the way through healthy emotion. Make sure you take time to laugh and have fun.Surround yourself with people that like to laugh and enjoy life. Don’t work at a job that just causes you stress, which can lead to anger. Work at something you enjoy doing.
7. Be Grateful
It’s easy to focus on the bad in life and the things that cause us negative emotions. It’s vitally important to remind ourselves of all the wonderful things in life that bring us positive emotions, things that we easily forget because we get caught up in the whirlwind of day to day life.
Take time out each day to remind yourself of a few things you are grateful for in order to help you learn how to release anger and invite in more positive feelings.
Life can be overwhelming at times. We seem to have constant pressure to achieve more and to always be on the go. People we are around and situations we are in can cause stress, anger, and negative emotions. At times, it can seem to be too much, and we get angry and our emotions start to get out of control.
During these times, keep in mind that life is an incredible journey, full of wonder and things that bring you joy. When you find yourself angry more often than is healthy, take time out to remember the good things in life—the things that we seem to forget yet bring us so much positive energy and emotions.
Use some of the tips included here to help with how to deal with anger and better control your emotions.
More Resources on Anger Management
- 10 Anger Management Lessons No One Should Miss
- 20 Things to Do When You Feel Extremely Angry
- How To Let Go Of Anger When You Just Can’t Stop Thinking About It
- 20 Effective Ways to Control a Bad Temper
Featured photo credit: Andre Hunter via unsplash.com
|||^||Talkspace: Is There Such a Thing as Healthy Anger?|