“How others treat the CEO says nothing, they say. But how others treat the waiter is like a magical window into the soul.” – Del Jones, USA Today
“The Waiter Rule“, suggests that how we treat waiters and waitresses can reveal a lot about our personality. The majority of CEO’s are in agreement with this (and let’s be honest, they don’t agree on much).
Such is the consensus that it has become a common interview tactic. Au Bon Pain co-founder Ron Shaich, now CEO of Panera Bread, mentions that when candidates are being interviewed for executive positions he will ask his assistant how they treated her. Being rude and demanding in these instances is often an indicator that such individuals are not team players.Advertising
Furthermore, according to Dr. Frederic Neuman of Psychology Today, how people treat waiters should be considered when choosing a future partner.
How people treat serves then can reveal a lot about one’s personality. There is no question about it. To fully understand the personality traits, one needs to look at two opposite ends of the spectrum, those that treat waiters well and those that don’t. From each behaviour certain personality traits can be infered. This is done this by looking at five categories.
Watch out for people who have a situational value system
“Watch out for people who have a situational value system, who can turn the charm on and off depending on the status of the person they are interacting with” – Raytheon, CEO, Bill Swanson
A persons value system is revealed through their behaviour. Values are something that ultimately determine behaviour and influence the choices people make. Many people have what is known as a situational value system. People with such a value system will treat a waiter badly simply because they perceive the waiter to be in a sub-ordinate role. Their character is constantly changing based on status. It is conditional.
On the other hand, those without a situational value system treat peope well on every possible occasion. Their behaviour is unconditional. Their behaviour is not constantly changing.
They accept that every person has a story. The waiter or waitress might be the sole breadwinner, or perhaps they are working two jobs. Maybe they are paying for their studies. Whatever the situation, this type of person remains cognizant of the fact that all humans are equal.Advertising
Judging vs Understanding Nature
Those that treat waiters poorly the majority of the time have a judging personality. They see the waiter as inferior based on their job role. They speak to the waiter in a condescending manner. Perhaps even snapping their fingers to get the waiters attention.
Those that treat waiters well recognise that everyone has a story to share, not judging a book by it’s cover. They have an understanding nature.
People who are rude to waiters are not team players
Those people who are rude to waiters and speak in a condescending manner tend to not be collaborative. They are not team players.Advertising
Treating servers as equal and always being kind is a signal that they are a team player. Such people will not demand things of others. They show respect and receive this respect in turn.
People who are rude to waiters are not great leaders
Being rude to a waiter indicates that a person cannot earn respect easy. Rather such individuals demand it. This is not a characterstic that one would look for in a leader.
For those on the other end of the spectrum earning respect is easy. This places these people in an ideal position to lead. Indeed how you treat waiters at your local restaurant is something that is discussed in depth in the USA article, with specific reference to it being an indicator of your ability to lead people.Advertising
People who treat servers with kindness are compassionate and empathetic
Treating waiters poorly is a sign of a lack of compassion and empathy. On the flip side treating waiters with kindess reveals a persons unconditional compassion and empathy for people as a whole. Not subject to conditions.
Everyone is equal
The behaviors we engage in with waitresses and waiters, how we interact with them, and how we treat them can reveal a lot about a person’s personality. It is important to be cognizant of one’s behavior. Everyone is human. Everyone is equal, no matter the perceived status of their job or role.
Last Updated on January 18, 2019
7 Ways To Deal With Negative People
Some people will have a rain cloud hanging over them, no matter what the weather is outside. Their negative attitude is toxic to your own moods, and you probably feel like there is little you can do about it.
But that couldn’t be farther from the truth.
If you want to effectively deal with negative people and be a champion of positivity, then your best route is to take definite action through some of the steps below.
1. Limit the time you spend with them.
First, let’s get this out of the way. You can be more positive than a cartoon sponge, but even your enthusiasm has a chance of being afflicted by the constant negativity of a friend.
In fact, negativity has been proven to damage your health physically, making you vulnerable to high levels of stress and even cardiac disease. There’s no reason to get hurt because of someone else’s bad mood.
Though this may be a little tricky depending on your situation, working to spend slightly less time around negative people will keep your own spirits from slipping as well.
2. Speak up for yourself.
Don’t just absorb the comments that you are being bombarded with, especially if they are about you. It’s wise to be quick to listen and slow to speak, but being too quiet can give the person the impression that you are accepting what’s being said.
3. Don’t pretend that their behavior is “OK.”
This is an easy trap to fall into. Point out to the person that their constant negativity isn’t a good thing. We don’t want to do this because it’s far easier to let someone sit in their woes, and we’d rather just stay out of it.
But if you want the best for this person, avoid giving the false impression that their negativity is normal.
4. Don’t make their problems your problems.
Though I consider empathy a gift, it can be a dangerous thing. When we hear the complaints of a friend or family member, we typically start to take on their burdens with them.
This is a bad habit to get into, especially if this is a person who is almost exclusively negative. These types of people are prone to embellishing and altering a story in order to gain sympathy.
Why else would they be sharing this with you?
5. Change the subject.
When you suspect that a conversation is starting to take a turn for the negative, be a champion of positivity by changing the subject. Of course, you have to do this without ignoring what the other person said.
Acknowledge their comment, but move the conversation forward before the euphoric pleasure gained from complaining takes hold of either of you.
6. Talk about solutions, not problems.
Sometimes, changing the subject isn’t an option if you want to deal with negative people, but that doesn’t mean you can’t still be positive.
I know that when someone begins dumping complaints on me, I have a hard time knowing exactly what to say. The key is to measure your responses as solution-based.
You can do this by asking questions like, “Well, how could this be resolved?” or, “How do you think they feel about it?”
Use discernment to find an appropriate response that will help your friend manage their perspectives.
7. Leave them behind.
Sadly, there are times when we have to move on without these friends, especially if you have exhausted your best efforts toward building a positive relationship.
If this person is a family member, you can still have a functioning relationship with them, of course, but you may still have to limit the influence they have over your wellbeing.
That being said, what are some steps you’ve taken to deal with negative people? Let us know in the comments.
You may also want to read: How to Stop the Negative Spin of Thoughts, Emotions and Actions.