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How to Deal With These Different Types of Clients

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How to Deal With These Different Types of Clients

Regardless of what kind of job you’re working in, whether it be a marketing manager or wholesale distributor, you will have to deal with different types of clients. But, some of them are much more difficult than others. How can you handle each unique type? Follow these tips:

1. Passive Aggressive

Have you ever had a new client that wants you to take the lead with a project? This client may have claimed that their company “is looking for new ideas” or “not sure which direction to go.” Although they may seem like a dream client up front, once you actually begin to work with passive aggressive clients, you’ll discover that they have a lot more to say than you initially thought. Expect these clients to ask for dozens of revisions and completely toss out the majority of your ideas.

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Although it may be frustrating, be as patient as possible with passive aggressive clients. When you plan timelines for each project, try to schedule extra time for revisions so you don’t become flustered and rushed for time at the end. If you can spot a passive aggressive client up front, it would be best to work into the contract that excessive revisions will be an extra fee.

2. The Under Valuer

Some clients hire you to do work for them, but then act like everything you do is not impressive. They imply or openly state that they could easily do your job and make comments about how you charge too much for your services. The under valuer will probably ask for quick turnaround times, since they don’t think that anything you do takes more than a few minutes.

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To deal with these clients, stay confident and poised. Don’t let the under valuer throw you off your game or make you believe that your work has no value. It’s up to you to show the under valuer just how valuable you really are, so try to be results-oriented in your communications. If you find that the client is continuing to disrespect you, it may be best to let them go.

3. The After Hours Emailer

Some clients are under the impression that you should be working for them 24 hours a day, seven days a week. You may hear that familiar email notification bing go off bright and early on Saturday mornings or just as you’re falling asleep.

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To deal with these clients, don’t be afraid to set boundaries. When they send you last minute requests on a Friday afternoon, make it clear that you will not begin to work on it until Monday. Even if you are available on a Saturday and can easily answer an email request, don’t do it until Monday. The second that this type of client knows that you are always checking your email, you have lost all control in the relationship.

4. The Disappearer

Some clients will ignore all of your emails and phone calls for weeks, only to pop up months later and flood your inbox with questions, comments, and requests. Although this client may expect you to get to work immediately to handle all of his or her requests, set strict boundaries. If you have a turnaround time of two weeks for other clients, enforce it for this one, too.

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Don’t make any special exceptions for someone who has no respect for the way that you conduct business. Be sure to keep a record of any communications you have with this client in case they claim that you never tried to contact them about a pending project.

So, which clients do you encounter the most? Tell us in the comments below!

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Last Updated on November 15, 2021

20 Ways to Describe Yourself in a Job Interview

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20 Ways to Describe Yourself in a Job Interview

“Please describe yourself in a few words”.

It’s the job interview of your life and you need to come up with something fast. Mental pictures of words are mixing in your head and your tongue tastes like alphabet soup. You mutter words like “deterministic” or “innovativity” and you realize you’re drenched in sweat. You wish you had thought about this. You wish you had read this post before.

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    Image Credit: Career Employer

    Here are 20 sentences that you could use when you are asked to describe yourself. Choose the ones that describe you the best.

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    “I am someone who…”:

    1. “can adapt to any situation. I thrive in a fluctuating environment and I transform unexpected obstacles into stepping stones for achievements.”
    2. “consistently innovates to create value. I find opportunities where other people see none: I turn ideas into projects, and projects into serial success.”
    3. “has a very creative mind. I always have a unique perspective when approaching an issue due to my broad range of interests and hobbies. Creativity is the source of differentiation and therefore, at the root of competitive advantage.”
    4. “always has an eye on my target. I endeavour to deliver high-quality work on time, every time. Hiring me is the only real guarantee for results.”
    5. “knows this job inside and out. With many years of relevant experience, there is no question whether I will be efficient on the job. I can bring the best practices to the company.”
    6. “has a high level of motivation to work here. I have studied the entire company history and observed its business strategies. Since I am also a long-time customer, I took the opportunity to write this report with some suggestions for how to improve your services.”
    7. “has a pragmatic approach to things. I don’t waste time talking about theory or the latest buzz words of the bullshit bingo. Only one question matters to me: ‘Does it work or not?'”
    8. “takes work ethics very seriously. I do what I am paid for, and I do it well.”
    9. “can make decisions rapidly if needed. Everybody can make good decisions with sufficient time and information. The reality of our domain is different. Even with time pressure and high stakes, we need to move forward by taking charge and being decisive. I can do that.”
    10. “is considered to be ‘fun.’ I believe that we are way more productive when we are working with people with which we enjoy spending time. When the situation gets tough with a customer, a touch of humour can save the day.”
    11. “works as a real team-player. I bring the best out of the people I work with and I always do what I think is best for the company.”
    12. “is completely autonomous. I won’t need to be micromanaged. I won’t need to be trained. I understand high-level targets and I know how to achieve them.”
    13. “leads people. I can unite people around a vision and motivate a team to excellence. I expect no more from the others than what I expect from myself.”
    14. “understands the complexity of advanced project management. It’s not just pushing triangles on a GANTT chart; it’s about getting everyone to sit down together and to agree on the way forward. And that’s a lot more complicated than it sounds.”
    15. “is the absolute expert in the field. Ask anybody in the industry. My name is on their lips because I wrote THE book on the subject.”
    16. “communicates extensively. Good, bad or ugly, I believe that open communication is the most important factor to reach an efficient organization.”
    17. “works enthusiastically. I have enough motivation for myself and my department. I love what I do, and it’s contagious.”
    18. “has an eye for details because details matter the most. How many companies have failed because of just one tiny detail? Hire me and you’ll be sure I’ll find that detail.”
    19. “can see the big picture. Beginners waste time solving minor issues. I understand the purpose of our company, tackle the real subjects and the top management will eventually notice it.”
    20. “is not like anyone you know. I am the candidate you would not expect. You can hire a corporate clone, or you can hire someone who will bring something different to the company. That’s me. “

    Featured photo credit: Tim Gouw via unsplash.com

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