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How to Deal With These Different Types of Clients

How to Deal With These Different Types of Clients

Regardless of what kind of job you’re working in, whether it be a marketing manager or wholesale distributor, you will have to deal with different types of clients. But, some of them are much more difficult than others. How can you handle each unique type? Follow these tips:

1. Passive Aggressive

Have you ever had a new client that wants you to take the lead with a project? This client may have claimed that their company “is looking for new ideas” or “not sure which direction to go.” Although they may seem like a dream client up front, once you actually begin to work with passive aggressive clients, you’ll discover that they have a lot more to say than you initially thought. Expect these clients to ask for dozens of revisions and completely toss out the majority of your ideas.

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Although it may be frustrating, be as patient as possible with passive aggressive clients. When you plan timelines for each project, try to schedule extra time for revisions so you don’t become flustered and rushed for time at the end. If you can spot a passive aggressive client up front, it would be best to work into the contract that excessive revisions will be an extra fee.

2. The Under Valuer

Some clients hire you to do work for them, but then act like everything you do is not impressive. They imply or openly state that they could easily do your job and make comments about how you charge too much for your services. The under valuer will probably ask for quick turnaround times, since they don’t think that anything you do takes more than a few minutes.

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To deal with these clients, stay confident and poised. Don’t let the under valuer throw you off your game or make you believe that your work has no value. It’s up to you to show the under valuer just how valuable you really are, so try to be results-oriented in your communications. If you find that the client is continuing to disrespect you, it may be best to let them go.

3. The After Hours Emailer

Some clients are under the impression that you should be working for them 24 hours a day, seven days a week. You may hear that familiar email notification bing go off bright and early on Saturday mornings or just as you’re falling asleep.

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To deal with these clients, don’t be afraid to set boundaries. When they send you last minute requests on a Friday afternoon, make it clear that you will not begin to work on it until Monday. Even if you are available on a Saturday and can easily answer an email request, don’t do it until Monday. The second that this type of client knows that you are always checking your email, you have lost all control in the relationship.

4. The Disappearer

Some clients will ignore all of your emails and phone calls for weeks, only to pop up months later and flood your inbox with questions, comments, and requests. Although this client may expect you to get to work immediately to handle all of his or her requests, set strict boundaries. If you have a turnaround time of two weeks for other clients, enforce it for this one, too.

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Don’t make any special exceptions for someone who has no respect for the way that you conduct business. Be sure to keep a record of any communications you have with this client in case they claim that you never tried to contact them about a pending project.

So, which clients do you encounter the most? Tell us in the comments below!

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Joel Goldstein

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Last Updated on September 23, 2020

Do What You Love and Love What You Do to Achieve More

Do What You Love and Love What You Do to Achieve More

Are you waking up each day looking for that perfect thing, activity, or job that will make your life work? Or, maybe you are looking for that perfect relationship. Once you “get” this new thing that will allow you to do what you love, you are sure that you will be happy forever.

In reality, life doesn’t work like that, and we would probably get bored if it did. There is likely no one thing, experience, or activity that will keep you feeling passionate and engaged all the time. What’s important is staying connected to what you love and continuing to grow in the process.

Here, we’ll talk about how to get started doing what you love and achieving more in life through the motivation it brings. Doing this doesn’t have to take a long time; it just takes determination and energy.

Most People Already Know Their Passion

So many people walk around in life “looking for” their passion. They look for it as if true passion is some mysterious thing that is difficult to find and runs away once you find it. However, the problem is rarely lack of passion.

Most of us already know what we love to do. We know what excites us, even if we haven’t done it for years. Instead, we focus on what we think we “must” do.

For example, maybe you love building model cars or painting pet portraits. Yet, each day you work a completely unrelated job and make no time for the activity you already know you love. The truth is you probably don’t need to find your passion; you just need to start doing what you already know you’re passionate about[1].

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No Activity Is Exciting All the Time

Even people who are living their dream lifestyle or working their dream job don’t love it all the time. Every job or lifestyle has parts of it that we won’t like.

Let’s say your dream is to become an actress, and you succeed. You may not enjoy the process of auditioning and facing rejection. You may experience moments of boredom when you practice your lines over and over again. But the overall experience is totally worth it.

Most of life is like that. Don’t set yourself up for disappointment by demanding that life be perfect all the time. If things were perfect and easy, you would ultimately stop learning and growing, and life would begin to lack even more meaning in that case.

Be grateful for both the good and bad moments as they are both entirely necessary if you genuinely want to do what you love and love what you do.

Doing What You Love May Not Be Easy

Living a life you love is unlikely to be easy. If it was, you would not grow very much as a person. And, if you think about a great book or movie, the growth of the main character is what matters most.

What if the challenges you meet along your path to living a life you love were designed to make you grow as a person? You may actually start looking forward to challenges instead of dreading them. An easy life hardly ever makes a compelling story.

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If you struggle to overcome challenges, try writing them down each time you encounter one. Then, write down three ways you could tackle it. Try one, and if it doesn’t work, try another. This way, you’ll learn what does and doesn’t work for you.

How to Do What You Love

There are many small steps you can take to ensure you are making time to do the things you love. Start with these, and you’ll likely find that you’re already on the right track.

1. Choose Your Priorities Wisely

Many people claim they want to do something, yet they don’t do it. The truth is they might not really want to do it in the first place[2].

We all end up following through on what matters most to us. We make decisions moment by moment about what we need to focus on. What we choose to do is what we deem most important in our lives.

If there is something you claim you want to do but you don’t do it, try asking yourself how much you really want it or where it’s currently placed on priority list. Are there other things you want more?

Be honest with yourself: what you currently do each day is a reflection of your priorities. Recognize that you can change your priorities at any time.

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Make a list of your priorities. Really take the time to think this through. Then, ask yourself if what you are doing each day reflects them. For example, if you believe your top priority is spending more time with your family, but you consistently take on extra hours at work, you’re not really prioritizing things in the way you think you are.

If this is happening, it’s time to make a change.

2. Do One Small Thing Each Day

As stated above, doing what you love doesn’t have to mean finding that perfect job that makes you want to jump out of bed in the morning. If you want to do what you love, start with one small thing each day.

Maybe you love reading a good book. Take ten minutes before bed to read.

Maybe you love swimming. Get a membership at the local YMCA, and go there for thirty minutes after work each day.

Dedicating even a short amount of time to something that brings you joy each day will improve your life overall. You may find that, over time, a career path related to what you love to do pops up. After doing the thing you love each day, you’ll be more than prepared to take it on when the opportunity arises.

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If you need help making time for your passions, check out this article to get started.

3. Prepare to Make Sacrifices

If you are an exceptionally busy person (aren’t we all?), you may have to make sacrifices in order to make space for the things you are passionate about. Maybe you take on less extra hours at the office or take thirty minutes away from another hobby in order to develop another that you enjoy.

Looking at your priority list will help you decide what can get put on the back burner and what can’t. Remember, do this thinking about what will help you feel good about how you’re spending your time. 

For example, if you love writing but rarely make time for it, consider getting up 30 minutes earlier than normal. Or instead of browsing your phone for 30 minutes before bed, you can write instead. There is always a way to find time for what you love.

Final Thoughts

If you love what you do, each day becomes a joyful adventure. If you don’t love what you are doing, life feels like a chore. The best way to achieve success is to design a life you love and live it every day.

Remember, doing something you love doesn’t have to include big gestures or time-consuming projects. Start small and grow from there.

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Featured photo credit: William Recinos via unsplash.com

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