Advertising
Advertising

How to Deal With These Different Types of Clients

How to Deal With These Different Types of Clients

Regardless of what kind of job you’re working in, whether it be a marketing manager or wholesale distributor, you will have to deal with different types of clients. But, some of them are much more difficult than others. How can you handle each unique type? Follow these tips:

1. Passive Aggressive

Have you ever had a new client that wants you to take the lead with a project? This client may have claimed that their company “is looking for new ideas” or “not sure which direction to go.” Although they may seem like a dream client up front, once you actually begin to work with passive aggressive clients, you’ll discover that they have a lot more to say than you initially thought. Expect these clients to ask for dozens of revisions and completely toss out the majority of your ideas.

Advertising

Although it may be frustrating, be as patient as possible with passive aggressive clients. When you plan timelines for each project, try to schedule extra time for revisions so you don’t become flustered and rushed for time at the end. If you can spot a passive aggressive client up front, it would be best to work into the contract that excessive revisions will be an extra fee.

2. The Under Valuer

Some clients hire you to do work for them, but then act like everything you do is not impressive. They imply or openly state that they could easily do your job and make comments about how you charge too much for your services. The under valuer will probably ask for quick turnaround times, since they don’t think that anything you do takes more than a few minutes.

Advertising

To deal with these clients, stay confident and poised. Don’t let the under valuer throw you off your game or make you believe that your work has no value. It’s up to you to show the under valuer just how valuable you really are, so try to be results-oriented in your communications. If you find that the client is continuing to disrespect you, it may be best to let them go.

3. The After Hours Emailer

Some clients are under the impression that you should be working for them 24 hours a day, seven days a week. You may hear that familiar email notification bing go off bright and early on Saturday mornings or just as you’re falling asleep.

Advertising

To deal with these clients, don’t be afraid to set boundaries. When they send you last minute requests on a Friday afternoon, make it clear that you will not begin to work on it until Monday. Even if you are available on a Saturday and can easily answer an email request, don’t do it until Monday. The second that this type of client knows that you are always checking your email, you have lost all control in the relationship.

4. The Disappearer

Some clients will ignore all of your emails and phone calls for weeks, only to pop up months later and flood your inbox with questions, comments, and requests. Although this client may expect you to get to work immediately to handle all of his or her requests, set strict boundaries. If you have a turnaround time of two weeks for other clients, enforce it for this one, too.

Advertising

Don’t make any special exceptions for someone who has no respect for the way that you conduct business. Be sure to keep a record of any communications you have with this client in case they claim that you never tried to contact them about a pending project.

So, which clients do you encounter the most? Tell us in the comments below!

More by this author

Joel Goldstein

Entrepeneur

How to Build Healthy Competition Between Millennial Employees? 4 Visual Merchandising Tips for the Holidays How To Succeed At Your First Sales Job 5 Signs You’re Not Meant to Be A Salesperson Follow These 4 Tips to Make Your App Millennial-Friendly

Trending in Work

1 How to Brand Yourself and Make Your Business Stand Out 2 15 Important Interview Questions to Ask Employees During an Interview 3 How to Start a Company from Scratch (A Step-By-Step Guide) 4 How to Lead a Team More Effectively and Be a True Leader at Work 5 The Very Best Interview Questions Employers Must Ask to Hire the Elites

Read Next

Advertising
Advertising

Published on December 18, 2018

How to Brand Yourself and Make Your Business Stand Out

How to Brand Yourself and Make Your Business Stand Out

You’ve been in business for years and have finally hit your plateau.

The tactics you’d implemented for your customers aren’t working as they’ve used to. You feel like your business has fallen out of the spotlight and now you’d have to settle for any business you get. It’s how businesses work, right?

The truth is that some brands will fade off the business world–while others will adapt well and continue to grow. You shouldn’t be too hard on yourself for where your business currently stands. After all, you’d kept applying tactics that provided predictable results.

Instead, decide to not settle for average results and spend more time building your brand. To make your business stand out from your competition, you need to be unforgettable. But how can you?

In this article, I’ll cover timeless tactics that have worked for other businesses. If you apply these tactics correctly your competition won’t be able to copy them. Here’s how to brand yourself and make your business stand out:

1. Win Your Audience’s Hearts with Authenticity

The truth has always shined.

Even without the technology we have today, people always had a way of finding out if someone was lying. And, with everyone engaging in social media today, it’s hard to hide from the truth. Yet, this seems to be what many businesses fail to do.

For example, companies like Listerine have been fined for lying.[1] A quick buck today won’t be worth it in the long run. Instead, practice being authentic to your customers and they’ll eventually rely on you.

Allow your customers to buy your products with a money-back guarantee – then deliver on your promise. Be consistent with the content you provide and stay true to your brand.

Advertising

For example, if you provide coaching services for entrepreneurs, don’t sponsor irrelevant brands. If you stop caring about your brand’s mission, your audience will notice. They’ll question your integrity with your business and stop trusting your brand.

But if you gain your customer’s trust, you’ll start standing out from your competition. Your customers will feel safe purchasing from you since they’ll know you’re honest.

2. Share a Story No One Will Be Able to Copy

A few decades ago, a brand would’ve gotten away without being unique. That’s because back then starting a business was not accessible to most people. You’d either need enough money to launch your business or have the credentials. And even if you had all these qualifications, you needed to get past the gatekeepers.

Today, technology has disrupted many of the barriers that were present a few decades ago. For example, today a college student can launch a Podcast within a week. He can create a website in a few hours and record a few Podcast episodes. If he’s persistent, he can build a large following overtime and get paid by sponsors.

This is great news for aspiring entrepreneurs but there’s more competition than ever. You can only do so much before other businesses begin to copy you. But what no business can copy is your story.

That’s why you need to share your story with your audience.

For example, if you have a money blog, share how you’ve overcome your financial struggles. If you run a freelance writing business, share how you’ve overcome writer’s block. The more your audience can relate to you the better.

Without a story, your business won’t stand out. And if you copy what’s working for other businesses, you’ll experience short-term success.

Take some time to share your story with the world, your audience will love you more for it.

Advertising

3. Stop Reinventing Every Single Thing

“Don’t reinvent the wheel, just realign it.” – Anthony J.D’angelo

You may have heard that being original is the way to stand out. While this is true to an extent, you also shouldn’t be original when something is already working.

For example, if your competition has a successful Podcast in your field, then so can you. Don’t search for better alternatives to a Podcast if it’s already working.

Why?

Because this is a waste of time. Instead, copy what’s already working and make it your own.[2] If your competition has a Podcast, figure out which areas you can improve and tailor it around your brand.

Knowing this you can now spy on your competition and determine which areas you can improve. But, know that it also works the other way around. Others will view your business and copy what’s working for you.

That’s why it’s important to stay true to your brand and be authentic with your audience. When you do, your competition won’t be able to copy your unique traits. Have an abundant mindset and feel confident for what your business has to offer.

4. Shine Because of Your Uniqueness

Stop trying to help the entire world and focus on helping a specific group of people instead.

I get it, you’re willing to help almost everyone because you want to bring in more business. But the truth is that if you resonate with everyone, you resonate with no one.

Advertising

Take, for example, a marketing agency that helps businesses promote their product. This business doesn’t speak to anyone but gets occasional sales throughout the year.

But what if there was a similar marketing agency dedicated to helping real estate agents? If there was a real estate agent looking for help in marketing–who do you think they’ll choose? That’s why niching down is necessary if you hope to stand out from your competition.

Determine which customers you enjoy working with the most and determine which customers bring in the most revenue. Once you’ve gathered enough data, focus on servicing your ideal customer.

Don’t expect immediate results since this won’t be an easy transition. If you’re currently helping a narrow audience, slowly transition into a niche audience. Niching down is crucial to building raving fans.

5. Be the Brand Everyone Can Depend On

Being the brand your customers can depend on is important. How many times have you bought a product that’s failed on its promise? Or have settled for an average service?

Exceeding your customer’s expectations is a sure way to make your brand stand out. In the book Influence: The Psychology of Persuasion, studies on human psychology prove that when you give to others, they’ll reciprocate. Offer your customers free consulting, a free ebook, or free quality content. Eventually, they’ll be happy to reciprocate after receiving value from you.

View what your competition is doing and surpass their offers. For example, if your competition offers a free 15-minute consulting call, offer 30 minutes. When you focus on helping others more, your customers will notice.

Make it your mission to serve your customers first and then worry about making a profit. Other ways for your business to be reliable is by inspiring your customers. That’s right, a business isn’t only about selling, it’s also helping customers achieve their goals.

For example, you can write content that will inspire your audience to take action. You can interview guests that will push your audience to break bad habits. Get creative and look for more ways in which your audience can depend on you with.

Advertising

The Bottom Line

Imagine serving fewer customers and getting paid more than ever.

Despite the fierce competition, you’ve got fans wanting to buy your products and services. Although this may seem impossible right now, it’s not. If other brands have been able to stand out in a crowded industries, why can’t yours?

The truth is that standing out from your competition isn’t easy. There’s no secret formula that’s available to the rest of the world. The trick is to do what most brands are unwilling to do.

Many businesses don’t want to niche down because this will mean a loss in sales. But that’s sacrificing short-term gains for long-term success. Niching down is necessary to build a brand your customers will love.

Many businesses will spend a lot of money looking for ways to innovate, but won’t apply what’s working. But, not you.

You’ve got what it takes to stand out from your competition. Start slowly and master each principle covered here. Now go and make your business stand out like never before.

More Resources About Entrepreneurship

Featured photo credit: rawpixel via unsplash.com

Reference

Read Next