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Here’s Why Deaf People Hate the Medical Community

Here’s Why Deaf People Hate the Medical Community

Time after time I’ve read posts or watched vlogs of horror stories from Deaf and Hard of Hearing people dealing with doctor offices and hospital visits.

I’ve experienced many of these first-hand myself. It happens so often that I’m spurred to write this article to educate the medical community on what you need to know about your Deaf patients.

First, I’m primarily focusing on the “Deaf” community, those who are likely to have American Sign Language (ASL) as their first language, may not be fluent in English, and believe they are not “broken” and don’t need to be fixed by the medical community. This is the group that struggles against communication and accessibility barriers in hospitals, doctor’s offices, and in daily dealings with the public.

To ease this tension and foster a good doctor-patient relationship, you need to understand the following points:

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A Certified Interpreter is Vital

As I mentioned earlier, ASL is our first language and easiest for us to comprehend and communicate in. ASL is not a “translation” of English, it has its own grammar, syntax and rules. It uses the full range of hand movements, facial expressions, and body language to convey the message.

Because of the complexity of medical terminology, the gravity of the medical visit, the condition the patient may be in, and the need for clear communication – a Certified interpreter is required. There’s a huge difference between a certified interpreter who understands and can relay medical issues and someone who “knows how to sign”.

For example, a cardiologist hired an ASL student for a Deaf patient’s visit. The student struggled to come up with the right sign for certain words and the signing was not “smooth”, akin to someone pausing and saying “Ummm” a lot. The student signed to the Deaf patient “You have Heart Pain” to which the Deaf patient denied repeatedly. After several frustrated attempts back and forth it was understood that the doctor really said “You have Heartburn”. The Deaf patient gave up, wrote to the Doctor “I’m leaving! I’ll come back when you get a proper interpreter!”

Video Remote Interpreting (VRI) is not Accessible

Many hospital and large medical offices are relying on VRI, which is a laptop or monitor connected by Wi-Fi to an interpreter located off site. As cost effective this may be on administrative paper, it is not an accessible or effective means of communication for Deaf patients.

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As a matter of fact, we HATE it!

Forget the fact it takes forever to sign in, enter hospital name, department number, hospital floor, head nurse name, room number and patient name and account number, etcetera.

It uses the hospital’s Wi-Fi connection, which as many patients know, is very slow, frequently drops out, and requires frequent sign-ins. Then there’s the problem with viewing:

  • the screens are clumsy to position
  • it’s sometimes hard to see the screen from where we’re laying in the bed
  • the interpreter may not be able to see the Deaf patient or their Deaf family members
  • because of the Wi-Fi connection, there are frequent screen freezes so there are a lot of words missed
  • and lastly there are those who also have vision problems, or are deafblind, who prefer tactile sign language, rather than straining to see a flat screen.

This humorous clip demonstrates the frustrations of VRI.

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Stop Assuming We Are Mentally Deficient

Just because they are Deaf doesn’t mean they can’t grasp what you’re explaining to them. A missing sense doesn’t translate into missing brain functioning.

I have met countless of doctors, nurses and other professionals who upon learning that I’m Deaf and legally blind, automatically assume I’m incapable of daily self-care; then they’re surprised I actually have a Bachelor’s degree, married with children and independent and don’t need a “caretaker”.

We are fully capable of understanding you, and are able to participate in health decisions once the proper communication method is in place: which is an interpreter. Writing back and forth and lipreading is a lot less efficient than doctors realize.

Don’t Question Our Deafness

Many Deaf patients feel frustrated at doctors insisting on questioning them about the cause of their deafness when it’s irrelevant to the medical visit. Don’t ask why they do or don’t wear hearing aids or get cochlear implants.

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Like I said earlier, Deaf people feel that they’re not broken; they concentrate on what they can do with their rich culture just like anyone else, instead of concentrating on hearing, speaking, and assimilating into the “hearing” world.

Don’t Be Dismissive

Many Deaf parents, like myself, are frustrated by the dismissive attitude of doctors and nurses when they bring their children in for appointments or to the ER. The medical staff starts communicating with the child and don’t address the parent at all.

This may seem easier to deal with, but the child is still a child and do not understand the complexity of their medical needs. Children also don’t relay the full information back to their Deaf parents either which is also why you shouldn’t use them as interpreters as well.

Because of these frustrating experiences by Deaf patients, they tend to avoid seeking medical treatment, skip regular checkups and have an overall mistrust of the medical community.

So to better serve your Deaf patients and avoid costly lawsuits, it would be a good idea to simply use common sense, drop the stereotypical assumptions, and follow these simple tips.

Featured photo credit: Pixabay.com via pixabay.com

More by this author

Tracy Stine

ASL Tutor, Freelance writer & Blogger

Here’s Why Deaf People Hate the Medical Community

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Last Updated on October 14, 2019

12 Inspirational Speeches That Teach You the Most Valuable Life Lessons

12 Inspirational Speeches That Teach You the Most Valuable Life Lessons

The most valuable thing an experienced person has is their experience. People make mistakes, learn from them, and adapt their life around them to become better people. Those people would then tell tales to others to help teach those lessons so that others would not have to make the same mistakes.

People still tell these stories today but in a slightly different format — they use speeches to express their experiences. Here are some valuable life lessons you can learn from some of the greatest inspirational speeches:

1. JK Rowling teaches us to not fear failure no matter how bad things become

It is a well-known fact that JK Rowling’s now-famous Harry Potter series was turned down by several publishers before it was finally picked up. Those publishers are likely kicking themselves in the pants right now. However, before that, JK Rowling was in a fairly dire situation and was on the brink of failure. Despite being turned down time and time again, she kept trying. Her efforts paid off. Harry Potter is now a ubiquitous character in today’s world culture. Despite failing over and over again, Rowling kept trying and fulfilled her dreams. You can watch her deliver some valuable life lessons in her Harvard commencement speech video above.

2. Steve Jobs teaches us to never settle

Steve Jobs had a fairly tumultuous life. He co-founded Apple, was kicked out of the company, came back, and then re-defined the mobile phone space with the iPhone. Even if iPhones aren’t the rage they once were, its iconic value is forever written in stone. One thing Jobs never did was settle. He lived life on his own terms and was rewarded for it by being dubbed one of the most revolutionary voices in technology of our time. In the Stanford commencement speech above, Jobs explains how you should never settle for what someone else wants out of your life. It’s your life and you should do what you want with it.

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3. Admiral William H McRaven teaches us to make our beds every day

Anyone who has gone through the basic training of a military service will tell you it’s pretty difficult. However, every seemingly obnoxious step is actually a life lesson in disguise. This even applies to flawlessly making one’s bed every single morning. As Admiral William H McRaven teaches us, recruits are taught to make their beds every morning to remind them that even the little things in life matter. After all, how can you be expected to handle the biggest obstacles in your life if you can’t even handle the small and the mundane like making your bed every day? You can watch the entire speech in the video above.

4. Author David Foster Wallace teaches us that we’re a part of a greater existence

David Foster Wallace found fame in 1987 with his book The Broom of the System. Nearly 20 years later in 2005 he game a commencement speech at Kenyon College that is worth listening to at least once. In his speech, he reminds us that was are but a part of a huge, dynamic, ever changing interaction of life forms. In order to truly experience life, we need to leave our personal bubbles and interact with others even if it’s in an unpleasant way. Wallace states, “It will actually be within your power to experience a crowded, hot, slow, consumer-hell type situation as not only meaningful, but sacred, on fire with the same force that made the stars: love, fellowship, the mystical oneness of all things deep down.” You can watch the whole speech above.

5. Stephen Colbert teaches us that life isn’t something you can plan

If there is anyone who knows about improvisation, it’s comedian Stephen Colbert. In his commencement speech at Northwestern University in 2011, Colbert reminded students that you cannot plan life. Life throws too many curve balls. There are too many unpredictable things that can happen. The most successful and happy people are not those who have a plan, but those who can roll with the punches and overcome the obstacles. He goes on to site his time as an improv comic and how all of the actors working together to create a scene out of literally nothing are all working for one another. He states that like improv comedy, you don’t know what happens next in life. You just make it up as you go along. You can watch the whole speech above.

6. Kurt Vonnegut teaches us to not sweat the small stuff

Some of our younger readers may not know Kurt Vonnegut. He is a famous author that found of of his success during the middle of last century. In 1999, Kurt Vonnegut was at Agnes Scott College giving a commencement speech. During the speech, he mentioned that in order to live a more complete life, people needed to let stuff go. He argued that you cannot reasonably expect others to forgive you for your mistakes if you cannot forgive others and that you cannot live life fostering a personal vendetta against others.

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7. Neil Gaiman teaches us that success can be distracting.

Neil Gaiman is most known for his work in a number of literary mediums including journalism, comic books, and novels. In 2012, Gaiman gave a speech at the University of the Arts where he talked about success. He stated that when you become successful, you may be unintentionally swayed from performing the actions that made you successful. Gaiman recalled his early success and how he felt pressured to answer emails all day long and it actually prevented him from writing as much as he wanted. So he reminds us to keep doing what makes us successful and to not let others get in the way.

8. Barack Obama’s life lessons teaches us that you really can beat the odds

We know that not everyone likes Barack Obama but that doesn’t mean the man can’t deliver an amazing speech. In this 2004 keynote speech at the Democratic National Convenction, Obama reminds that it is possible to beat the odds and become something great. He cites his own upbringing as an example and how he was never expected to make it as far as he did. It shows that when you’re passionate about something and when you try hard enough, you can accomplish almost anything. It’s important to note that Obama talks about this in 2004 and would become the President of the United States just four years later.

9. Robin Roberts reminds us that we each have the courage to overcome challenges

Robin Roberts knows a thing or two about courage. She is a breast cancer survivor and has done battle with a rare blood disease called myelodysplastic syndrome. Her sister once had to donate bone marrow just so Robin could remain alive. She was also ESPN’s first African American broadcaster in the early 1990’s. She’s a woman who works in an industry predominately populated by men. So when Robin Roberts takes the stage at the ESPYs and delivers a short lecture on having courage, we would do well to listen!

10. Martin Luther King Jr. reminds us that some things are more important than success

We all know the story of Martin Luther King Jr. So much so that we have a day of the year to celebrate him as a national holiday here in the United States. Most of us have listening to segments of his famous speech where he told the world about a dream he had. The main message of his famous speech is that racial inequalities needed to end and he was absolutely right. However, he also reminds us that there are things that are more important than success such as equal rights and treating each other with respect and kindness. If you somehow made it through school without watching the famous speech, we’ve got it linked above.

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11. Jim Carrey reminds us that even if you keep it safe, you can still fail so you might as well go big

Jim Carrey delivered a commencement speech at Maharishi University recently that went absolutely viral. You may know it as the one minute video that will change your life. They weren’t lying but they weren’t telling the whole truth because the speech was actually 28 minutes long. During the speech, Carrey talks about his father who wanted to be a comedian but decided to take the safe route and become an accountant. As it turns out, his father was laid off and his family ended up poor anyway. With that, Carrey tells us that you can still end up failing even if you play it safe so you might as well swing for the fences and do what you want to do.

12. Bill Murray teaches us that it’s the hard times that determine if someone really loves you

You may have heard the story about Bill Murray crashing someone’s bachelor party and delivering a speech. It turns out the speech was both short and fairly epic. During the speech, Bill Murray challenged the bachelors to travel around the world with the women they love and go to places that are difficult to go to and deal with. He says if you can get back to the United States and you still love each other, then you should get married right then and there. It’s a great message. It’s easy to love one another when times are good but do you still love each other when the times are bad? If so, that’s true love according to Bill Murray.

Final thoughts

Inspiration comes from everywhere and from anyone. There are a countless number of speeches and stories that can teach us an incalculable number of life lessons.

All these speeches almost share the same message: Don’t be afraid to fail and keep trying.

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If you also want to live your best life like the above successful people, this is what you should start doing:

You’ll Only Live Your Best Life Once You Step Out

At the end of the day, everything is inspirational. It’s just a matter of finding the message that we need to hear to change our lives.

Featured photo credit: Miguel Henriques via unsplash.com

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