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Here’s Why Deaf People Hate the Medical Community

Here’s Why Deaf People Hate the Medical Community

Time after time I’ve read posts or watched vlogs of horror stories from Deaf and Hard of Hearing people dealing with doctor offices and hospital visits.

I’ve experienced many of these first-hand myself. It happens so often that I’m spurred to write this article to educate the medical community on what you need to know about your Deaf patients.

First, I’m primarily focusing on the “Deaf” community, those who are likely to have American Sign Language (ASL) as their first language, may not be fluent in English, and believe they are not “broken” and don’t need to be fixed by the medical community. This is the group that struggles against communication and accessibility barriers in hospitals, doctor’s offices, and in daily dealings with the public.

To ease this tension and foster a good doctor-patient relationship, you need to understand the following points:

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A Certified Interpreter is Vital

As I mentioned earlier, ASL is our first language and easiest for us to comprehend and communicate in. ASL is not a “translation” of English, it has its own grammar, syntax and rules. It uses the full range of hand movements, facial expressions, and body language to convey the message.

Because of the complexity of medical terminology, the gravity of the medical visit, the condition the patient may be in, and the need for clear communication – a Certified interpreter is required. There’s a huge difference between a certified interpreter who understands and can relay medical issues and someone who “knows how to sign”.

For example, a cardiologist hired an ASL student for a Deaf patient’s visit. The student struggled to come up with the right sign for certain words and the signing was not “smooth”, akin to someone pausing and saying “Ummm” a lot. The student signed to the Deaf patient “You have Heart Pain” to which the Deaf patient denied repeatedly. After several frustrated attempts back and forth it was understood that the doctor really said “You have Heartburn”. The Deaf patient gave up, wrote to the Doctor “I’m leaving! I’ll come back when you get a proper interpreter!”

Video Remote Interpreting (VRI) is not Accessible

Many hospital and large medical offices are relying on VRI, which is a laptop or monitor connected by Wi-Fi to an interpreter located off site. As cost effective this may be on administrative paper, it is not an accessible or effective means of communication for Deaf patients.

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As a matter of fact, we HATE it!

Forget the fact it takes forever to sign in, enter hospital name, department number, hospital floor, head nurse name, room number and patient name and account number, etcetera.

It uses the hospital’s Wi-Fi connection, which as many patients know, is very slow, frequently drops out, and requires frequent sign-ins. Then there’s the problem with viewing:

  • the screens are clumsy to position
  • it’s sometimes hard to see the screen from where we’re laying in the bed
  • the interpreter may not be able to see the Deaf patient or their Deaf family members
  • because of the Wi-Fi connection, there are frequent screen freezes so there are a lot of words missed
  • and lastly there are those who also have vision problems, or are deafblind, who prefer tactile sign language, rather than straining to see a flat screen.

This humorous clip demonstrates the frustrations of VRI.

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Stop Assuming We Are Mentally Deficient

Just because they are Deaf doesn’t mean they can’t grasp what you’re explaining to them. A missing sense doesn’t translate into missing brain functioning.

I have met countless of doctors, nurses and other professionals who upon learning that I’m Deaf and legally blind, automatically assume I’m incapable of daily self-care; then they’re surprised I actually have a Bachelor’s degree, married with children and independent and don’t need a “caretaker”.

We are fully capable of understanding you, and are able to participate in health decisions once the proper communication method is in place: which is an interpreter. Writing back and forth and lipreading is a lot less efficient than doctors realize.

Don’t Question Our Deafness

Many Deaf patients feel frustrated at doctors insisting on questioning them about the cause of their deafness when it’s irrelevant to the medical visit. Don’t ask why they do or don’t wear hearing aids or get cochlear implants.

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Like I said earlier, Deaf people feel that they’re not broken; they concentrate on what they can do with their rich culture just like anyone else, instead of concentrating on hearing, speaking, and assimilating into the “hearing” world.

Don’t Be Dismissive

Many Deaf parents, like myself, are frustrated by the dismissive attitude of doctors and nurses when they bring their children in for appointments or to the ER. The medical staff starts communicating with the child and don’t address the parent at all.

This may seem easier to deal with, but the child is still a child and do not understand the complexity of their medical needs. Children also don’t relay the full information back to their Deaf parents either which is also why you shouldn’t use them as interpreters as well.

Because of these frustrating experiences by Deaf patients, they tend to avoid seeking medical treatment, skip regular checkups and have an overall mistrust of the medical community.

So to better serve your Deaf patients and avoid costly lawsuits, it would be a good idea to simply use common sense, drop the stereotypical assumptions, and follow these simple tips.

Featured photo credit: Pixabay.com via pixabay.com

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Tracy Stine

ASL Tutor, Freelance writer & Blogger

Here’s Why Deaf People Hate the Medical Community

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Last Updated on January 21, 2020

How to Motivate People Around You and Inspire Them

How to Motivate People Around You and Inspire Them

If I was a super hero I’d want my super power to be the ability to motivate everyone around me. Think of how many problems you could solve just by being able to motivate people towards their goals. You wouldn’t be frustrated by lazy co-workers. You wouldn’t be mad at your partner for wasting the weekend in front of the TV. Also, the more people around you are motivated toward their dreams, the more you can capitalize off their successes.

Being able to motivate people is key to your success at work, at home, and in the future because no one can achieve anything alone. We all need the help of others.

So, how to motivate people? Here are 7 ways to motivate others even you can do.

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1. Listen

Most people start out trying to motivate someone by giving them a lengthy speech, but this rarely works because motivation has to start inside others. The best way to motivate others is to start by listening to what they want to do. Find out what the person’s goals and dreams are. If it’s something you want to encourage, then continue through these steps.

2. Ask Open-Ended Questions

Open-ended questions are the best way to figure out what someone’s dreams are. If you can’t think of anything to ask, start with, “What have you always wanted to do?”

“Why do you want to do that?”

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“What makes you so excited about it?”

“How long has that been your dream?”

You need this information the help you with the following steps.

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3. Encourage

This is the most important step, because starting a dream is scary. People are so scared they will fail or look stupid, many never try to reach their goals, so this is where you come in. You must encourage them. Say things like, “I think you will be great at that.” Better yet, say, “I think your skills in X will help you succeed.” For example if you have a friend who wants to own a pet store, say, “You are so great with animals, I think you will be excellent at running a pet store.”

4. Ask About What the First Step Will Be

After you’ve encouraged them, find how they will start. If they don’t know, you can make suggestions, but it’s better to let the person figure out the first step themselves so they can be committed to the process.

5. Dream

This is the most fun step, because you can dream about success. Say things like, “Wouldn’t it be cool if your business took off, and you didn’t have to work at that job you hate?” By allowing others to dream, you solidify the motivation in place and connect their dreams to a future reality.

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6. Ask How You Can Help

Most of the time, others won’t need anything from you, but it’s always good to offer. Just letting the person know you’re there will help motivate them to start. And, who knows, maybe your skills can help.

7. Follow Up

Periodically, over the course of the next year, ask them how their goal is going. This way you can find out what progress has been made. You may need to do the seven steps again, or they may need motivation in another area of their life.

Final Thoughts

By following these seven steps, you’ll be able to encourage the people around you to achieve their dreams and goals. In return, you’ll be more passionate about getting to your goals, you’ll be surrounded by successful people, and others will want to help you reach your dreams …

Oh, and you’ll become a motivational super hero. Time to get a cape!

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Featured photo credit: Thought Catalog via unsplash.com

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