I’ll never forget the first day I started at the company where I met my wife. I was heading into the training room and there stood a man at the door, with a handshake and a smile, greeting everyone as we walked in. He was the training manager.
His demeanor was pleasant, his tone was uplifting, and, in all honesty, I felt as if I was a child heading to see Mickey Mouse at Disneyland. There was something about his energy. He held a brief conversation with each of us, asking us questions about what we wanted, why we were here, and then informing us why the company chose us.
All of a sudden, I had a huge smile on my face. Instantly, I felt welcomed and I knew that he had that special something. 13 years later, I’ll always remember his name and I’ll always remember how much of an impact he made on me.
1. Know your people
Understanding who we work with is paramount to anyone’s leadership success. What makes them tick? What makes them get up in the morning? How is their family? What is important to them? These are questions that can be beneficial to any manager in knowing who we lead. Notice we started with asking questions. So many people think they know someone just because there is dialogue. Unfortunately, most of that dialogue is a one-way street. Stop giving information about yourself and start getting information from others.
2. Take interest in their needs
Once you find out what their needs are, take an interest in the needs. Showing interest means setting aside time to have a personal conversation with them. Bring them to your desk and see how they are doing. Find out what’s happening in their lives. How does it affect their production at work? Let them know that when they visit your desk, it’s not a negative thing.
3. Listen to their wants and desires
We have two ears and one mouth for a reason. Use your ears, not just to listen, but to actively listen. If someone you lead tells you their goals and desires in the company, don’t forget it. Showing them that you know, and remember, what they want will go a long way in being able to lead them. Speak into that desire. They will be grateful you did.
4. Be their preeminent point of contact
Surpass their wildest expectations. When someone you lead can come to you and know that you will go to bat for them, it is priceless. Be reliable. Be the person you would want leading you. All too often, we see management drop the ball and totally forget concerns or ideas that were brought to them by the people they lead. Show empathy and try to see the world through their eyes. It will create defining moments in your leadership.
5. Create influence through emotional connection
You can only create influence when you have a connection. Having a connection only comes when you have a reciprocal relationship. You know that you have a reciprocal relationship when you can ask a person you lead to do something for you, and there is no challenge. Even the dirty stuff. But it’s only because you have done something for them. This is called “The Benjamin Franklin Effect”.
6. Treat them as individuals
We all want to be treated as individuals. So many times, in the workplace, people are grouped together and are spoken to as if they were all only one person. Your team is made up of individuals and they all have different goals and desires. Everyone wants to be rewarded. Don’t just reward the team, as a whole. Reward individuals privately and publicly, give individuals different responsibilities that go above and beyond their job description. Encourage your team to come up with new ideas and insights. Let them be problem solvers.
Don’t have a scarcity mindset about leading people. Empower them and teach them what you know. A lot of managers feel that if they teach the people they lead what they know, they could be out of a job. Turn it around. Have an abundance mentality. More than likely, if you taught everyone you lead what you know, your production will soar and you will have upper management wanting to give you a promotion.
Creating an environment of influence is not based on titles. It is based on relationship. The training manager showed, within 30 minutes, that he had a different agenda. His agenda was to make us feel like we belonged, like the company needed us, and that we had something unique that added value.
It is not enough to be a manager. That is a role. Roles don’t create leaders… Relationship does.
Not a lot of people are good at public speaking. You could even say that virtually everyone needs to get some practice, and preferably good guidance, before they can learn to stay calm when facing a room full of people. Having all eyes on you is an uncomfortable experience and it takes time to get used to. However, even if you can manage to control your stage fright and stay focused, it doesn’t necessarily mean that your presentation won’t put people to sleep. This is usually the case with long presentations on a very dull subject, with the presenter speaking in a monotone voice and dimming the lights to play a PowerPoint presentation.
You have to work hard to develop the right skills
If you want to be remembered and actually get people engaged, you need to make your presentation fun and enjoyable, without coming off as corny or desperate to please. I know, it doesn’t sound that easy at all! A good presentation during a promotional event or given to an important client can be a game changer for your business, so it is easy to get stressed out and fail to perform all that well. Luckily, giving an interesting lecture is something that can be practiced and perfected. There is plenty of advice out there on the topic, but let’s look at the most important aspects of giving a memorable and fun presentation.
1. Make your presentation short and sweet
With very long, meandering speeches you tend to lose the audience pretty early on, and from then on out it’s just a test of endurance for the few bravest listeners. Not only will people’s attention start to drop rapidly after sitting and listening to you talk for 30 minutes, but you also risk watering down your core ideas and leaving your audience with little in the way of key phrases and important bits of information to take away from the whole ordeal. Famous speakers throughout history have known the importance of condensing the information by using well thought out sentences and short phrases loaded with meaning.
JFK’s famous: ”It’s not what your country can do for you, but what you can do for your country,” expresses so much in very few words and gets the audience thinking. Ancient Spartans, for example were famous for their quick, dry wit, often demolishing their opponent’s argument with a single word or phrase. You’ll want to channel that ancient spirit and be as concise as possible when preparing your presentation.
2. Open up with a good ice breaker
At the beginning, you are new to the audience. There is no rapport, no trust and the atmosphere is fairly neutral. Even if some of the people there know you personally, the concept of you as an authority on a particular matter giving a speech will be foreign to them. The best way to encourage a warm and friendly atmosphere is to get some kind of emotional response out of the audience right at the beginning. It doesn’t matter what emotion it is, you just need to connect with them on a more personal level. It can be shock, curiosity, laughter, knowing smirks, nervousness – whatever gets them out of that initial feeling of indifference. There are different kinds of effective ice-breakers, but generally speaking, the most successful ones utilize one of these tactics:
Tugging on their heart strings
Dropping a bombastic statement
Telling an interesting and relevant anecdote
Using a metaphor or drawing comparisons
You can make a small, self-deprecating comment, stir the presentation one way and then suddenly surprise the audience, use sarcasm, open up with a short childhood story that taught you a lesson, quote a famous person and elaborate on it from personal experience, use an inspirational anecdote or hit them with a bit of nostalgia. Just remember to keep it short and move on once you’ve gotten a reaction.
3. Keep things simple and to the point
Once you’re done warming up the crowd you can ease them into the core concepts and important ideas that you will be presenting. Keep the same presentation style thoughout. If you’ve started off a bit ironic, using dry wit, you can’t just jump into a boring monologue. If you’ve started off with a bang, telling a couple of great little jokes and getting the crowd riled up, you have to keep them happy by throwing in little jokes here and there and being generally positive and energetic during the presentation. You need a certain structure that you won’t deviate too far from at any point. A good game plan consists of several important points that need to be addressed efficiently. This means moving on from one point to another in a logical manner, coming to a sound conclusion and making sure to accentuate the key information.
4. Use a healthy dose of humor
Some of the best speeches and presentations in the world, which have been heard and viewed by millions, all feature plenty of humor. No matter the subject, a great speaker will use natural charisma, humor and beautiful language to convey their points and get the crowd excited about what they are saying. A great example of building rapport with the audience through the use of humor is Barrack Obama talking about the government building Iron Man.
It is silly and fun, and absolutely not something that you would expect from a man in a position of power speaking in such a serious setting – and it’s exactly why it works. The more serious the situation and the bigger the accent on proper social behavior, the harder your jokes will hit.
5. Try to tell a story instead of ranting
Some people can do all of the above things right and still manage to turn their short and fun little presentation into a chaotic mess of information. You don’t want your speech to look like you just threw a bunch of information in a blender in no particular order. To avoid rambling, create a strong structure. Start with the ice breaker, introduce the core concepts and your goals briefly, elaborate on the various points in a bit more detail, draw logical conclusions and leave your audience with a clear takeaway message. You want to flow naturally from one part to the next like you are telling a big story chapter by chapter.
6. Practice your delivery
Standing in front of the mirror and practicing a speech or presentation is a technique as old as mirrors – well, come to think of it, as old as human speech, since you can see yourself reflected in any clear and calm body of water – and that means that it is tried and true. The theory is incredibly simple, yet the real problem is actually putting in the effort day in and day out. Work on your posture, your tone of voice, accent, pauses between sentences and facial expressions. The most important thing is to talk slowly and loudly enough to be heard and understood clearly. Many famous speakers, such as Demosthenes and King George VI, overcame speech impediments through hard work.
7. Move around and use your hands
Although you won’t instill confidence in your project if you are very jittery, moving around erratically, not knowing what to do with your hands and making fast movements, standing dead still can be just as bad. You shouldn’t be afraid to use your arms and hands when talking as it makes you seem more passionate and confident. The same goes for moving around and taking up some space. However, try to make slower, calculated and deliberate movements. You want your movements to seem powerful, yet effortless. You can achieve this through practice.
8. Engage the audience by making them relate
Sometimes you will lose the audience somewhat in techno-babble, numbers, graphs and abstract ideas. At that point it is important to reel them back in using some good, old-fashioned storytelling. Make comparisons to events from everyday life that most people are more than familiar with. By making things look simple, not only will you help your audience get a better understanding of the subject by enabling them to visualize the information more clearly, you will also draw a connection between you. After all, you are all just regular people with similar experience, you just happen to be performing different roles at the moment.
9. Use funny images in your slides
Although slides are not really necessary at all times, if you do need them to make your point and present your information more effectively, it’s best to liven them up. They say that facts aren’t always black and white, and your presentation should reflect this. Add a bit of color, make the information stand out and use an interesting animation to switch from slide to slide. You can use the slides to add some more humor, both in terms of the text and the images. An image that is used to elicit a positive response needs to be funny within the context of what you are discussing. For example, if you are discussing the topic of authority, an image of Eric Cartman from South Park in a police uniform, demanding that you respect his “authoritah,” is a nice way to have a bit of fun and lighten things up.
10. End on a more serious note
When all is said and done you will want the audience to remember the core concepts and keep thinking about what you have said after the presentation is over. This is why you should let things naturally calm down and end with an important idea, quote or even a question. Plant a seed in their mind and make them think. Let us turn to Patrick Henry for a great way to end a speech: “Is life so dear or peace so sweet as to be purchased at the price of chains and slavery? Forbid it, Almighty God! I know not what course others may take; but as for me, give me liberty or give me death.”
As you can see, there is quite a bit to learn when it comes to giving a good presentation, one that is both memorable and fun. Be sure to work on your skills tirelessly and follow in the footsteps of great orators.