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10 Email Management Skills Everyone Should Learn to Be More Productive

10 Email Management Skills Everyone Should Learn to Be More Productive

For many people these days, email = work.

It’s just the sad (or not that sad) truth of the modern world of professionals, entrepreneurs, creatives and everyone in between.

Quite frankly, if you’re not effective with your email, you might as well not even bother coming to work.

So let’s take a closer look into this topic today, and try to make ourselves a bit more productive with our emails. The key to all this is mastering certain email management skills, ten of them, to be more exact.

1. Pick your money-making emails and prioritize them

Email management is a game of knowing where to pay the most attention and what to potentially ignore completely.

No matter your profession or the type of business you’re in, you should look for a specific category of emails that just happen to be more valuable than anything else.

If you’re in any sort of agency business (design, writing, freelancing, etc.) then those emails are usually your sales emails or some other emails that lead a client to signing a deal with you. Mastering them is how you make money. It’s how you’re turning your hours into productive output.

This is something that Ruben Gamez – founder of Bidsketch proposal software – points out when asked: “What is the #1 email management skill that entrepreneurs and professionals should master?”

His answer:

Learning how to segment email for response time. For example, at Bidsketch we’ve learned that the customers with the fastest response times to proposals, close more sales.

So how can you be responsive while not destroying your productivity? You should treat sales related emails differently, and send them either to a different folder, or email address. This leaves a much more manageable number of messages, that can be responded to soon after they come in. Other types of messages can (and should) wait.

2. Touch every email just once

Here’s what I mean. It’s very common for us to naturally mark an important email with a star, and tell ourselves that we’ll come back to it later. Then, later comes and we repeat the process again, thinking, “I’ll deal with this tomorrow.”

This is a major waste of time.

A simpler solution?

Try a variation of the “Touch It Once” principle that Ann Gomez taught me.

In a nutshell, process each email the first time you “touch” it. This means either responding to that email right away, or creating a separate task for it somewhere else. That way, your inbox remains clear.

3. Don’t treat your inbox as a to-do list

Your inbox is simply not organized in a way that would warrant treating it as a to-do list. If you do so, you’ll quickly find yourself lost in the sea of starred emails, half-done drafts, and probably more than a handful of people angry at you.

Instead, turn emails into tasks, and then move them away to other tools.

My recommendation is to use Todoist for this purpose. In a nutshell, it’s a cloud-based to-do list and task manager. Plus, it has very good integration with Gmail, which should make things even easier for you.

In short, whenever you stumble upon an email that requires some action, turn it into a Todoist task and clear it from your inbox right away.

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4. Use just one app/tool across all your devices

This may sound simple, but it’s actually surprising how many people fall into a trap of using multiple apps to manage their email. Now, the sole multitude of tools isn’t the problem. The real problems start when those tools aren’t synchronized with one another.

What you end up with is an inconsistent inbox, an inbox that looks different based on which tool you access it through.

Simple solution: Use just one tool across your all devices. For instance, if you’re on Gmail, use the native Gmail tool everywhere. If you like Outlook, then use only that. Just don’t combine different email tools.

5. Deal with email just twice a day

Even though I might have said that “email is work” at the beginning of this post, it’s actually rarely the case.

For most people, email is not what makes the money, and therefore it shouldn’t take up most of your working hours.

A simple solution is to just deal with email twice a day: once in the morning, and once in the afternoon.

And most importantly, disable all email notifications. Notifications cause interruptions. Those interruptions are more costly than you would expect. For example, as explained in this resource by Harvard Business Review:

According to a University of California-Irvine study, regaining our initial momentum following an interruption can take, on average, upwards of 20 minutes.

6. Utilize template responses

The key to many people’s productivity is their ability to not reinvent the wheel with their email responses, so to speak.

The whole trick is identifying the exact moment when a template response could be employed, instead of re-writing the same email over and over again.

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There are just two steps to mastering this skill:

  1. Identify common scenarios and types of email that you send out the most often.
  2. Create template responses for them.

One way to do it is with a tool like Yesware. Among its other features, it allows you to create such personalized email templates, and then send them out whenever needed.

7. Tame your newsletter subscriptions

If you’re like most people then you’re probably subscribed to a lot of stuff online (newsletters). Whether those are newsletters from your favorite sports teams, industry news, hobby sites, there’s likely a ton of them.

Check out Unroll.Me. It’s an all-in-one tool for managing your email subscriptions. You can set it up to send you one digest email rather than receiving tens of individual newsletter emails.

8. Be mindful of what’s going on in your inbox

“A thousand things screaming for your attention” – just about does it for a good description of your inbox, doesn’t it?

I asked Catalin Zorzini, founder of Matcha-Tea.com, to shed some light on this problem, and answer one simple question: “What’s your most valuable email habit?”

His advice:

“Fabricating time.

What if that instead of training ourselves to work more, to become faster or more efficient, we could actually fabricate more time so that we could manage our inbox in a more relaxed mindset, without a sense of urgency?

From what I’ve learned, this is entirely possible and can be achieved quite easily.

Two things: Practice mindfulness, and apply the either “HELL YEAH!” or no approach to your inbox.

Cultivate a more relaxed way of “living while working.” What I mean by that is to overcome the “autopilot” mode, and to learn how to become more aware of every single task that we’re doing on the computer (especially dealing with email), make choices from a more grounded position, and mix “work” with “fun” so that we feel we have more time.

This way, we become able not only to achieve inbox zero, but to enjoy the miracle of being alive, which we take so much for granted when we are on autopilot.”

In short, realize that what you do in your inbox has a direct impact on what you’ll do throughout the rest of your day (or week). So be mindful of that, and only devote time to things that can benefit you. The #1 trick to email management is ignoring most of it.

9. Send short emails. Only.

If you’ve been in the military then you probably know what BLUF – “bottom line up front” stands for.

In short, it’s a communication principle that encourages us to start every message with the request at the beginning, rather than burying it or building up to it.

We tend to wrongly assume that our “ask” needs a sufficient built-up, or otherwise the person we’re contacting will say no. But as it turns out, people naturally omit the build-up part anyway and go straight to the “meat” of the message.

10. Find replacement tools for things you’d otherwise do via email

Although we might be accustomed to email, and we’re familiar with the tools and the process of using them, very often we’re going to be way better off abandoning email in favor of other solutions.

For example:

  • Doing client proposals via email? Don’t. Use the aforementioned Bidsketch instead. It will not only track your every proposal, but it will also let you know when your clients see them.
  • Using your inbox as CRM? Again, don’t. Check out Nutshell CRM or something similar. Way more effective and easier to grasp.

The examples are plenty. The general rule would be to always single out the email tasks that cost you a lot of time, and then try to find replacement solutions that are more effective. There’s always something.

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Karol Krol

Blogger, published author, and founder of a site that's all about delivering online business advice

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Last Updated on April 8, 2020

How to Calm Down When You’re Stressed and Anxious

How to Calm Down When You’re Stressed and Anxious

Overwhelmed with work, family responsibilities, financial challenges and health issues are common culprits which catalyze stress and anxiety symptoms that show up differently in each and every one of us.

Whilst many of us are becoming much better at identifying what can trigger us to feel these, we’re not always that great at recognizing our individual thresholds; we don’t know exactly how to calm down when the mental, emotional storms erupt.

We can almost see you eye-rolling upon hearing commonly recommended stress antidotes such as taking a bath, lighting candles or going for a walk. Let’s face it. These simply aren’t practical things you can do when you’re on a red-eye flight at 5:30am to run a full day of training interstate and then fly back the same evening not to mention juggling a young family.

You want to know your triggers, predict the impact of them and have your own suite of tools up your sleeve to calm down that impact for the long-term.

Doing a little ground work to gain a strong self-awareness of your likely reactions puts you smack bang in the pilot seat to develop a robust mental and emotional toolkit that will work wonders for you.

A few simple but well-practiced techniques may be all you need to simmer down the cyclonic intensity of emotions, and disparaging thoughts pecking away at your self-esteem and confidence. However, it’s important you do this self-reflective groundwork first to gain maximum impact for long-term effect.

1. Strengthen Familiarity with What Triggers You

When you have arguments with your loved one, do you stop and look to see if there are certain things you fight about? Are there certain behaviors they display that drive you bananas?

Take your focus off them and ask yourself: “What is my usual response?”

Perhaps you feel the anger welling up inside your chest and you then spurt out that you’ve told him or her ten times before to not leave their underwear lying across the bedroom floor.

Think a little deeper. Ask yourself what values, standards and expectations you have that are not being met here. You’ll likely be attached to certain ways you believe things should play out. Are there assumptions and expectations as to how you believe people should conduct themselves and principles about how you feel you should be treated?

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Having a strong attachment to these for yourself is one thing. Expecting others to have the same attachment is often what can make the hot water start simmering.

It is often when people behave in ways inconsistent with our belief systems and events unfold in discord with what we expect and are prepared for that we feel the most stress and anxiety.

Make a list of the common circumstances in different areas of your life that cause you to become anxious and stressed. Against each of these, describe your stress response:

What happens? What do you feel?

Now think about the values, principles and expectations you have attached to these. You’ll see you have a few options:

  • Change my values and expectations
  • Try to change other’s values and expectations
  • Recognize and be in allowance of others having different values, standards and expectations

Reviewing how you react when you’re stressed and anxious, and identifying which of these three options above is going to best serve you, can greatly increase your ability to feel and be in control of calming your reaction.

You move closer to being able to choose how you want to respond as opposed to feeling helpless and the world is spiralling out of control.

2. Have Coping Statements on Hand

When you have a washing machine of chaotic thoughts churning in your mind, trying to implant thoughts that are the complete opposite of what you’re thinking and feeling can be pretty hard.

Not being able to do it can also add another layer of us feeling disappointment in ourselves. We feel we’re failing.

Having coping statements that you can literally latch on to to help you calm down in those stressful and anxious moments, can be particularly helpful.

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Look at creating palm cards and just have three to five of these you can have in your pocket or in your purse. Here are 6 examples:

  • Even though I am feeling this right now, I am going to be alright
  • What I am feeling right now is uncomfortable. I won’t feel this way forever. Soon the intensity of what I am feeling will pass.
  • I’ve survived these feelings before. I can do it again.
  • I feel this way because of my past experiences but right now, I am actually safe.
  • It’s ok for me to feel this way. My body and brain are trying to protect me but I am actually safe right now.
  • Ah, here you are again, anxiety. Thanks for showing up to protect me, but I don’t need you right now.

Choose words and dialogue that feel true and accurate for you. Read the statements out to yourself and test how fitting they are for you. What feels more assuring, calming and right for you?

Make these statements your own. The aim is of these statements is to de-escalate the intensity of what you feel when you’re anxious and stressed.

Remember, you want to refrain from having blunt statements which feel or sound like they’re self-reprimanding because they won’t be pacifying in a positive way.

If you are unsure as to how to come up with statements that fit for you, look to work with a psychologist or licensed therapist to give you a strong start.

3. Identify and Develop Physical Anchors

You actually have within you resources to provide some of the most effective ways to calm yourself down in heightened moments you feel stressed and anxious. Renowned clinical psychologist Dr. Peter Levine and expert in treating stress and trauma, teaches us how techniques which do this, such as Somatic Experiencing®[1] can significantly help us calm down.

By learning to be fully present and applying touch to certain areas of your body (e.g. forehead and heart space), you increase your capacity to self-regulate. You also learn how to attend to and release your unique symptoms that your body has been containing in a way you have not been able to before.

Here’s one technique example:

  1. Get in a comfortable position
  2. Have your eyes open or closed, whatever feels most comfortable for you
  3. Now place one hand on your forehead, palm side flat against the skin
  4. Place the other hand, palm down across your heart space above your sternum… the flat of your chest area.
  5. Gently turn your attention to what you feel physically in the area between your two hands. Observe and just take notice of what you physically feel. Is your chest pounding? How strong are its beat and the rhythm? Do you notice any other sensations anywhere else between your two hands?
  6. Don’t try to push or resist what you’re feeling. Try to just sit with it and remain this way with your hands in place until you feel a shift, a physical one. It might take a little longer, so try to be patient.

You might feel a change in energy flow, a change in temperature or different, less intense sensations. Just keep your hands in place until you feel some kind of shift, even if gradual.

It might take you even 5 to 10 minutes but, riding this wave will help you to process what discomfort your body is containing. It will greatly help to release it so you gradually become calmer.

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Purely cognitive exercises can be tough at the outset. Learning somatic experience techniques is particularly helpful because you’re engaging in exercises where you physically can feel the difference. Feeling the changes helps you increase confidence you can control and reduce the discomfort you’re feeling. You’ll be motivated to keep practicing and improving this skill you can take anywhere, anytime.

4. Move and Get Physical

If you’re not one to exercise, you’re robbing yourself of some very easy ways which help you calm down and reduce stress and anxiety responses. Many neuro chemical changes take place when you engage in exercise.

At certain levels of physical exertion, your brain’s pituitary gland releases neurotransmitter endorphins. When they bind with certain opiate receptors in your brain, signals are transmuted throughout your nervous system to reduce feelings of pain and trigger feelings of euphoria. You might have heard the term ‘runner’s high’.

For the last 20 years, University of Missouri-Columbia’s Professor Richard Cox has conducted research showing that high intensity interval training (HIIT) is more effective at reducing anxiety and stress levels than other forms of aerobic exercise.[2] However, if you would rather slay dragons than turn up an F45 class, it’s essential you still find something that will physically shift you and alter your current mental and emotional state of mind, even just a fraction to start with. It’s 100% ok if this is not your cup of tea.

So in a day full of back of back-to-back meetings, what can you do?

If you’re sitting, stand. Change your posture and open your body up. Have a suite of discrete stretches you can do regularly as you deepen and engage in diaphragmatic breathing.

If you’re looking down at your desk at work and feeling increasingly stressed, look up and change what you’re looking at. Give yourself more than a few moments to decompress.

The main thing is to change your disposition from the one you’re in when you are experiencing anxiety and stress symptoms. You’re shaking it up to calm it down.

5. Transform Your Unhelpful Inner Dialogue and Its Energy

Learning cognitive restructuring techniques can truly work wonders in helping you recognize and re-frame unhelpful dialogue and negative critical thinking patterns. This involves a little preparation being transparent with yourself about what exaggerated perspectives you might ascribe to what’s happening when you’re feeling stressed and anxious.

When you open your email inbox and see a flood of requests which require more time and energy you have for that day, dread starts to settle in and the following comes to mind: “This is impossible. How can they expect me to be able to do all this? It’s completely unreasonable!”

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Instantly, many other thoughts that reinforce this line of thinking as well as the emotional energy of your first conscious thought start unravelling. A 4-step process you can engage to calm the eruption is:

  1. Catch and notice that first thought you had. What was it? What did you think and/or say to yourself?
  2. Recognize that what you’re feeling and be in allowance of the initial intensity of whatever those emotions are.
  3. Breath deliberately a little more deeply and slowly for a few seconds.
  4. State to yourself: “Right now (in this moment) I’m feeling overwhelmed by this, however maybe I can look at what I can make good progress and headway with as a start from here on.”

Notice the language in step 4 is tentative, supportive, soft and not resistant nor defiant of what your original thought was. You accept your original thought, but gradually you become stronger at pivoting it.[3] You’re expanding your growth mindset language.

It’s definitely worth working with a coach or trained therapist to learn how to tailor re-framing statements which can truly help you calm down.

Final Thoughts

We know, in our minds what we should do. When we’re in the thick of experiencing mental and emotional turmoil, it’s actually harder to implement what we know. In those moments, you’re unlikely to have capacity to think about what you need to do, let alone do it effectively to help you feel calmer.

The key is to practice so that when the storm is brewing, your toolkit and supplies are in easy access. You already know your safety drill well.

Knowing you have strategies and prepared processes up your sleeves helps you not only become better at calming yourself in amongst currently stressful situations. You have more confidence now to face more anxiety-provoking stressors because you have developed the resources to handle it.

How you invest time and energy into getting to know your triggers and thresholds will influence how effective these strategies will work for you. We’re not denying relaxing baths or regular massages are helpful, however these band-aid-like solutions don’t really confront the root causes.

If you truly want to turn your experience of your stress and anxiety symptoms around, dig deeper, do the groundwork and that which rattled your cage will quickly become a thing of the past.

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Featured photo credit: Brooke Cagle via unsplash.com

Reference

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