Advertising
Advertising

7 Things You Should Stop Saying To Millennials

7 Things You Should Stop Saying To Millennials

Millennials seem to be a vastly misunderstood lot. People have misconceptions about millennials, making general assumptions about their personalities, what they value, how they do things, what they believe in, so on and so forth. In recent years, more formal research and studies have been conducted that give us a better insight about this group of young people. In the multi-generational workplace today, more and more people issues arise when people fall prey to misconceptions and say the wrongs things or in the wrong way to others, especially millennials. Considering more than 50% of the workforce will be comprised of millennials by the year 2020, it’s time we learned the right way to communicate with them!

Here are seven things you should stop saying to millennials:

1. You do XYZ because I told you to do so!

Top down approach is not popular with millennials. Giving them instructions and directions and only as-needed information is the surest way to lose their trust and interest. They thrive on feeling a sense of connection and owning the task. Giving them orders and not truly making them a part of the team does not foster the connection they seek with their work.

Instead, include them in all relevant conversations and be transparent. This makes them feel respected and valued and hence foster’s their output and commitment to the workplace.

Advertising

2. You have to rely on IT to give you the latest and the greatest.

This group of people is very familiar and comfortable with technology. They know the latest productivity apps, the newest chat channels, and the greatest softwares. Telling them to wait for a long time to get a piece of technology approved by the IT department, is a big source of frustration and hindrance to the way they work. A couple of years ago (when I was still technically in the millennial age bracket), I was at a meeting with a top C level executive and typing away my notes on Evernote. The C level executive asked me what it is and after I explained, he asked me if it had been approved by IT. He was concerned that I could access my notes on my phone or my home computer. He recommended that I talk to the head of IT about it. Luckily for me, I was not mandated to stop using Evernote. Evernote is like a right arm to me and it would be extremely difficult to manage my notes and work on word documents and emails!

In the same vein, millennials expect the latest and greatest with their devices, connectivity, and applications. Easy to use software and devices with minimal IT interference is a great perk for millennials.

3.You have to wait to talk about it in the Annual Performance Review.

Shelving important conversations such as giving feedback, explanations, strategic discussions etc are things that supervisors tend to put off for later. Near term tasks/needs and putting off the ‘immediate fire situation’ are most often the priorities on a day-to-day basis. Millennials want to be a part of the strategic discussions, want their opinions to be heard and want immediate feedback, if possible on the spot.

When millennials approach you, be transparent, open and inviting, give feedback as often as possible and satiate their hunger to grow and be a part of the organization.

Advertising

4. You must get this task done.

Giving a millennial a task and asking them to get it done without any other explanation will raise eyebrows for sure! Millennials like to understand not just what the task is but also why it is done, how it fits into the overall vision for the company, and how it upholds the mission of the organization. They see it all as an interconnected web and how their contribution plays a big part in upholding this web.

Make sure to give millennials the entire 3D, 4D, and any other D view of the project to help them buy in and garner their support for completion of the task.

5. You are on a one-man team:

As much as millennials love their time with their devices, this generation thrives on human connections. Setting up a one-person team will demoralize millennials. It is not that they are not capable of finishing tasks on their own, but more so that they like to collaborate.

Provide opportunities to collaborate and do team work.

Advertising

6. You move to this role and your career path is:

Millennials thrive on autonomy and by taking charge of their career destiny. Don’t allot them to roles and paths that you think is best for them.

Engage in conversations with them and let them make decisions concerning their career paths.

7. You ask for things that are against our policy :

Flexible work arrangements are important to millennials. Being able to work from home or choose flexible work timings allows them to take care of other commitments. Honoring their commitments is a big deal for this group. Blaming it on policy if you have not given it a try before, is a strict no-no.

Instead, being willing to try new suggestions as suggested by millennials, giving their ideas a fair chance earns their respect and trust and commitment.

Advertising

This warm, engaging and collaborative group is brimming with potential. Let us use the right communication tools to maximize our interactions with millennials.

Featured photo credit: depositphotos/scornejor via depositphotos.com

More by this author

Career Strategies I Wish I Knew Earlier In My 20s 8 Ways To Think Different And Develop Your Own Opinion 7 Things You Should Stop Saying To Millennials Why Grateful People Live Longer And Lead A Happier Life youtube This Is How Successful YouTubers Run Their Channels

Trending in Communication

1 The Secret to Effective Conflict Resolution: The IBR Approach 2 How to Master Effective Communication Skills at Work and Home 3 Building Relationships: 11 Rules for Self-Promotion 4 18 Ways to Have Effective Communication in the Workplace 5 How to Make Changes in Life To Be The Very Best Version of You

Read Next

Advertising
Advertising
Advertising

Last Updated on February 21, 2019

The Secret to Effective Conflict Resolution: The IBR Approach

The Secret to Effective Conflict Resolution: The IBR Approach

In business, in social relationships, in family… In whatever context conflict is always inevitable, especially when you are in the leader role. This role equals “make decisions for the best of majority” and the remaining are not amused. Conflicts arise.

Conflicts arise when we want to push for a better quality work but some members want to take a break from work.

Conflicts arise when we as citizens want more recreational facilities but the Government has to balance the needs to maintain tourism growth.

Conflicts are literally everywhere.

Avoiding Conflicts a No-No and Resolving Conflicts a Win-Win

Avoiding conflicts seem to be a viable option for us. The cruel fact is, it isn’t. Conflicts won’t walk away by themselves. They will, instead, escalate and haunt you back even more when we finally realize that’s no way we can let it be.

Moreover, avoiding conflicts will eventually intensify the misunderstanding among the involved parties. And the misunderstanding severely hinders open communication which later on the parties tend to keep things secret. This is obviously detrimental to teamwork.

Advertising

Some may view conflicts as the last step before arguments. And they thus leave it aside as if they never happen. This is not true.

Conflicts are the intersect point between different individuals with different opinions. And this does not necessarily lead to argument.

Instead, proper handling of conflicts can actually result in a win-win situation – both parties are pleased and allies are gained. A better understanding between each other and future conflicts are less likely to happen.

The IBR Approach to Resolve Conflicts

Here, we introduce to you an effective approach to resolve conflicts – the Interest-Based Relational (IBR) approach. The IBR approach was developed by Roger Fisher and William Ury in their 1981 book Getting to Yes. It stresses the importance of the separation between people and their emotions from the problem. Another focus of the approach is to build mutual understanding and respect as they strengthen bonds among parties and can ultimately help resolve conflicts in a harmonious way. The approach suggests a 6-step procedure for conflict resolution:

Step 1: Prioritize Good Relationships

How? Before addressing the problem or even starting the discussion, make it clear the conflict can result in a mutual trouble and through subsequent respectful negotiation the conflict can be resolved peacefully. And that brings the best outcome to the whole team by working together.

Why? It is easy to overlook own cause of the conflict and point the finger to the members with different opinions. With such a mindset, it is likely to blame rather than to listen to the others and fail to acknowledge the problem completely. Such a discussion manner will undermine the good relationships among the members and aggravate the problem.

Advertising

Example: Before discussion, stress that the problem is never one’s complete fault. Everyone is responsible for it. Then, it is important to point out our own involvement in the problem and state clearly we are here to listen to everyone’s opinions rather than accusing others.

Step 2: People Are NOT the Cause of Problem

How? State clearly the problem is never one-sided. Collaborative effort is needed. More importantly, note the problem should not be taken personally. We are not making accusations on persons but addressing the problem itself.

Why? Once things taken personally, everything will go out of control. People will become irrational and neglect others’ opinions. We are then unable to address the problem properly because we cannot grasp a fuller and clearer picture of the problem due to presumption.

Example: In spite of the confronting opinions, we have to emphasize that the problem is not a result of the persons but probably the different perspectives to view it. So, if we try to look at the problem from the other’s perspective, we may understand why there are varied opinions.

Step 3: Listen From ALL Stances

How? Do NOT blame others. It is of utmost importance. Ask for everyone’s opinions. It is important to let everyone feel that they contribute to the discussion. Tell them their involvement is essential to solve the problem and their effort is very much appreciated.

Why? None wants to be ignored. If one feels neglected, it is very likely for he/she to be aggressive. It is definitely not what we hope to see in a discussion. Acknowledging and being acknowledged are equally important. So, make sure everyone has equal opportunity to express their views. Also, realizing their opinions are not neglected, they will be more receptive to other opinions.

Advertising

Example: A little trick can played here: Invite others to talk first. It is an easy way to let others feel involved and ,more importantly, know their voices are heard. Also, we can show that we are actively listening to them by giving direct eye-contact and nodding. One important to note is that never interrupt anyone. Always let them finish first beforeanother one begins.

Step 4: Listen Comes First, Talk Follows

How? Ensure everyone has listened to one another points of view. It can be done by taking turn to speak and leaving the discussion part at last. State once again the problem is nothing personal and no accusation should be made.

Why? By turn-taking, everyone can finish talking and voices of all sides can be heard indiscriminantly. This can promote willingness to listen to opposing opinions.

Example: We can prepare pieces of paper with different numbers written on them. Then, ask different members to pick one and talk according to the sequence of the number. After everyone’s finished, advise everyone to use “I” more than “You” in the discussion period to avoid others thinking that it is an accusation.

Step 5: Understand the Facts, Then Address the Problem

How? List out ALL the facts first. Ask everyone to tell what they know about the problems.

Why? Sometimes your facts are unknown to the others while they may know something we don’t. Missing out on these facts could possibly lead to inaccurate capture of the problem. Also, different known facts can lead to different perception of the matter. It also helps everyone better understand the problem and can eventually help reach a solution.

Advertising

Example: While everyone is expressing their own views, ask them to write down everything they know that is true to the problem. As soon as everyone has finished, all facts can be noted and everyone’s understanding of the problem is raised.

Step 6: Solve the Problem Together

How? Knowing what everyone’s thinking, it is now time to resolve the conflict. Up to this point, everyone should have understood the problem better. So, it is everyone’s time to suggest some solutions. It is important not to have one giving all the solutions.

Why? Having everyone suggesting their solutions is important as they will not feel excluded and their opinions are considered. Besides, it may also generate more solutions that can better resolve the conflicts. Everyone will more likely be satisfied with the result.

Example: After discussion, ask all members to suggest any possible solutions and stress that all solutions are welcomed. State clearly that we are looking for the best outcomes for everyone’s sake rather than battling to win over one another. Then, evaluate all the solutions and pick the one that is in favor of everyone.

Read Next