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8 Secrets People Good At Mastering Conflicts Never Told You

8 Secrets People Good At Mastering Conflicts Never Told You

Mastering conflicts is a skill that sets leaders and successful managers apart from their peers. The art of resolving conflict in a professional and productive manner are able to get big projects done, keep customers happy, and get ahead. When you know how to effectively handle conflict, both your personal and professional life benefit. The ability to handle conflict has a massive impact on your success and your emotional intelligence.

1. They Know How To Recognize Conflict

Identifying conflict in the workplace and other settings is the first key to mastering it effectively. Ignoring conflicts is rarely helpful. Different people and organizations manifest conflict in different ways and it takes time to learn about these points. For example, conflict in a process driven company may look like slowed decision making and silences. In contrast, conflict at a rapidly growing startup company may involve shouting matches (and more!). Learning to identify conflict is what makes certain people stand out at conflict resolution.

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2. They Work Through Conflict As An Opportunity

Successful people know that conflict presents both challenge and opportunity. For example, if a sales professional solves a problem posed by a customer then the customer is much more likely to buy again. Keeping the potential for growth in mind is a great way to motivate yourself to work through conflict.

3. They Read Body Language Effectively

Reading body language is a key skill needed to handle conflict effectively. For example, communication expert Vanessa Van Edwards explains that you can predict who will get punched in the face by reading body language. You may not realize that you already assess body language on a regular basis! Pay more attention to it and you’ll see just how much you notice in every situation, including conflict.

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4. They Learn From The Best In Conflict Management

Masters of conflict resolution learn from others who have gone before them. They take the time to read books and use conflict resolution resources. Signing up for a single weekend workshop on conflict management is enough to radically improve your skills. Just like you hone other skills — paying special attention to conflict resolution can up your emotional intelligence drastically.

If you are frustrated with your approach to conflict, seek out insights from books, experts and mentors. Asking for advice and seeking constant improvement is a key reason that successful people stay on top.

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5. They Focus On Their Actions and Choices

When you are faced with conflict, it can be difficult to think clearly. You may feel attacked by your boss, for example. Rather than focusing on blame “and who started it,” there is another approach to consider.

Ask yourself what choice you can make next to move forward. You can ask for a break from to reconsider your thoughts. You can also take a few deep breaths to calm yourself. Giving yourself a pause means you are more likely to come up with solutions (instead of escalating the conflict).

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6. They Think About The Future

What comes to mind when you think about the future? For many people, the future suggests options and possibilities. Asking the other party to focus on the future is a helpful technique, especially if the discussion is going around in circles. Ask the other person what they want in the future. That kind of question will move the discussion closer to a solution.

7. They Show Respect For The Other Person

In our culture, we constantly see images of conflict – battles, hotly contended sports games, elections and more. Competition inspires us to do our best. However, successful masters of conflict never forget to show respect for the other person. Well-known expert William Ury proposes that showing respect for the other person – even during civil wars and high tension situations – is a simple way to move a discussion forward.

8. They Speak Up In Conflicts

Conflict is difficult. Some people respond to that reality by ignoring the situation. Often, avoiding conflict only makes the situation worse. That’s why masters of conflict resolution speak up and bring conflict situations into the open. This habit takes time and experience to develop. For example, it is often a wise idea to postpone addressing a conflict situation if you are in a public place. Instead, ask to meet the person privately and raise your concerns with them in a one-on-one setting.

Featured photo credit: Argument/RyanMcGuire via pixabay.com

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Bruce Harpham

Bruce Harpham is a Project Management Professional and Founder and CEO of Project Management Hacks.

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Last Updated on July 15, 2019

41 Beautiful Pictures That Show What True Love Is All About

41 Beautiful Pictures That Show What True Love Is All About

Some things in life are hard to describe, yet we can recognize them when we see them.

Love is one of those things.

True love comes in many different forms, but here are some that many of us know well.

True love means supporting those who can’t support themselves

supportive couple

    A young man comforts his date in Times Square, New York City. Image by mbtrama

    strong hug

      A young man holds his significant other close to him. Image by Brad Fults

      running help

        A young track competitor helps one of her injured opponents over the finish line. Image from ViralNova.com

        feeding kitten

          A soldier in the Korean War takes time to feed a baby kitten. Image from US Naval Insititute

          It’s having the perfect selfie partner

          mom and daughter selfie

            A mother and her daughter take a selfie together. Image by Andrew Fysh

            girlfriends

              Two young girls pose for the camera. Image by Rolands Lakis

              selfies

                A happy couple takes a picture together. Image by Kayla Heineman

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                selfie

                  Two best friends take a selfie together. Image by Jason Wahido

                  dude selfie

                    Friends take a selfie together. Image by Glenn Scofield Williams

                    It’s all the warm fuzzies

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                      A young man spends time with his dog on a beach. Image by Magdalena Roeseler

                      DSC06952

                        A pet owner hugs his dog while on a day trip in San Francisco. Image by Taro the Shiba Inu

                        It means having a friend to photobomb you

                        photobomb

                          A boy makes a funny face as he poses for a picture with his brother. Image by Michael Bentley

                          old man photobomb

                            A man photobombs his wife while their grandson snaps a picture. Image by Frank

                            family photobomb

                              Family members photobomb their relatives’ Thanksgiving day family photo. Image by Beth Scupham

                              boyfriend photobomb

                                A friend photobombs the photographer and their friend, the woman in the foreground of this photo. Image by Lachlan Hardy

                                True love means being there even when life gets unbearably hard

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                                shoulder to cry on

                                  A family watches the Vermont National Guard depart for Afghanistan. Image by The U.S. Army

                                  flood dog

                                    During a monsoon in the Philippines, a boy carries his dog to safety. Image by Romeo Ranoco

                                    A woman is rescued from flood waters by a resident standing on top of her car during heavy rain in Chalandri suburb north of Athens

                                      A man helps a woman out of her vehicle during a flood in Chalandri, Greece. Image by John Kolesidis

                                      lunch

                                        A woman has lunch with her husband every day, even after he’s passed away. Image from ViralNova.com

                                        hug

                                          A woman hugs the mother of 6-year-old Noah Ponzer, who was one of the victims of the Sandy Hook shootings. Image by Spencer Platt

                                          rubble

                                            An Oklahoma couple pauses while trying to salvage belongings from a family member’s home after a tornado. Image by Adrees Latif

                                            sister and brother

                                              A girl puts her arm around her little brother as they wait outside of Sandy Hook Elementary after gunshots are fired. Image by Reuters.

                                              headstone

                                                A woman sits at her husband’s grave the day before their wedding anniversary. Image from NBC news

                                                It means taking the time for long goodbyes

                                                110321-N-BT887-100

                                                  A man says goodbye to his son before deploying. Image by Official U.S. Navy Page

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                                                  national guard goodbye

                                                    A South Carolina man says goodbye to his son before deploying for Afghanistan. Image by The National Guard

                                                    saying goodbye

                                                      A Sergeant hugs both of his sons before being deployed to Afghanistan. Image by The National Guard

                                                      And cherishing reunions

                                                      husband home

                                                        A woman hugs her husband as she sees him for the first time since his deployment to Iraq. Image by The U.S. Army

                                                        boyfriend home

                                                          A young  woman hugs her significant other as he returns home for Kuwait. Image by The National Guard

                                                          mother hug

                                                            A mother drops to her knees as she hugs her son on her return home from the Persian Gulf. Image by The National Guard

                                                            True love is letting yourself feel young when they’re around

                                                            elderly women

                                                              Two friends on their smartphones. Image by Robert Neff

                                                              feeling young

                                                                A young couple getting their picture taken. Image by db Photograph

                                                                sprinkler dad

                                                                  A father plays in a sprinkler with his daughter at Millennium Park in Chicago. Image by Ben Forsberg

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                                                                  subway couple

                                                                    A young couple on a subway enjoys sharing time together, while the girlfriend’s father sneaks a photo of them. Image by Gareth Williams

                                                                    wheelchairs

                                                                      A couple holds hands on a fall day. Image by David Amsler

                                                                      It’s letting yourself be silly… just because they’ll enjoy it

                                                                      silly faces

                                                                        A grandfather makes faces at the camera with his granddaughters. Image by Tim Pierce

                                                                        vote for pedro

                                                                          A woman’s father wears a Napoleon Dynamite t-shirt to make his daughter laugh. Image by emdot

                                                                          True love is allowing yourself to show how you really feel

                                                                          date night

                                                                            A young couple kisses in the back of a restaurant in Washington, D.C. Image by Derek Key

                                                                            playing violin

                                                                              Violinist Nancy Dinovo plays at a memorial service for the victims of 9/11. Image by Christopher Morris

                                                                              True love is timeless

                                                                              old friends

                                                                                Friends spending some time together. Image by Cristian Bortes

                                                                                sitting around a fire

                                                                                  A group of friends sits around a campfire eating. Image by New Old Stock

                                                                                  elderly couple

                                                                                    An elderly couple walks down a street together. Image by Matteo Paciotti

                                                                                    Featured photo credit: Matteo Paciotti via flickr.com

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