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7 Psychological Tricks That Make You A More Persuasive Person

7 Psychological Tricks That Make You A More Persuasive Person

Maybe you need to persuade a friend to go on a holiday with you, a colleague to see your point of view or get your boss to give you that promotion. You may have to close a sales deal, counsel somebody to avoid self-harming behavior or persuade someone to do you a favor. Whatever the situation, you will need to be more persuasive.

Magicians and advertisers are using hidden persuasion techniques and manipulative tricks which are rarely obvious. The only problem is that they are not so willing to reveal these so we will have to resort to more mundane hacks which are nevertheless more than effective.

Choosing your words carefully will be an enormous advantage. But body language and other tactics will help you to deliver your message or present your case much more effectively. Here are 7 tricks you should keep in mind when you want to be more persuasive.

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1. You use emotional intelligence (EQ)

Not many people realize that emotion al intelligence is the innate ability we may possess to recognize, understand and manage emotions. This is a powerful tool in persuading people to convince them that certain actions are no brainers. Martin Luther King Jr. and his speechwriter Clarence Jones knew this very well. It was a clever combination of indignation, reason, anger and hope. Just reflect on the emotions he aroused when he said that a land “sweltering with the heat of oppression” could be “transformed into an oasis of freedom and justice.”

In normal situations, you will demonstrate your EQ by showing social awareness by being conscious of the emotions and feelings of the people you are dealing with. This helps you to empathize and you show that you see where they are coming from. It helps you build a rapport and a stronger bond which are essential elements in the process of persuasion.

2. You use body language effectively

Albert Mehrabian is current professor emeritus of psychology at the University of California and he has done extensive research on non verbal communication. His work shows that when words fail to convince or persuade, body language wins the day and will be the more effective way of communication. That is why it is so important to pay attention to the way we stand, sit, talk, use eye contact and how we wave our arms about!

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Imagine trying to persuade someone to vote for an issue in a referendum. You may spout a slogan with arms folded, no eye contact or mumble something unclearly. It is obvious that the person will notice your body language much more and will neither be impressed nor persuaded.

3. You prefer face to face contact

You might be tempted to use an email to make a difficult request or a phone call. But when it comes to being more persuasive, nothing beats face to face contact. Next time, take a walk down the corridor and talk to the person rather than using the phone. It is also good exercise! In politics, there are lots of studies that show that face to face contact is the most effective method of all in persuading people to vote for a candidate or cause.

4. You know the power of touch

There are lots of studies on how the power of touch can influence and persuade people whether in personal relationships or in business. We know that waiters will be tipped more if they learn the art of unobtrusive touching. There are research studies on shoppers who were touched who spent more time in the store and bought more! Time and time again, studies show that the power of touch tends to put people in a better mood and has a powerful healing effect. Touching makes people more open to requests and persuasion. While this is powerful, you need to be aware that certain cultural and religious customs might regard it as an intrusion. It is also very interesting to reflect on the fact that the healing power of touch has almost always been avoided by psychotherapists.

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5. You know the power of active listening

Persuasive people are not great talkers, they are great listeners. It works almost every time. Why? Well if you want to persuade, you must first find out how likely they are to accept your idea or request. Then, you have to find out whether there are any obstacles, objections or doubts. The most important thing of all is to be ready when you spot the openings for agreement which is when you will go for the kill and capitalize on it. Above all, you are in a stronger position when you know the other side of the argument. It pays to listen!

6. You know how fast to speak

In a fascinating study done by the University of Michigan, researchers found that the rate of speech when persuading was an important, and often, overlooked factor. Speech rates, pitch and fluency were all measured in telephone interviewers where they were trying to persuade people to take part in a survey. The optimal speed of speech was about 3.5 words per second which is moderately fast. Also, the interviewers who built in 4 or 5 pauses every minute were more successful. Speaking too quickly was perceived as being suspicious (the classic fast talker!). Speaking too slowly gives the impression of being too pedantic or less intelligent. Also, researchers found that being too lively and enthusiastic was off putting in many cases.

7. You are aware of the value of flexibility

If you are trying to persuade somebody to do something, think like you or buy from you, you are aware of the enormous benefits flexibility can bring. We can learn from young children here who have a variety of behaviors which usually help them get what they want. They can go though the usual list of crying, sulking, bargaining, pleading and even charming you before you give in and give them what they so desperately want. Parents always say “No” which is often ineffective. The lesson we can learn from this is that we need a more flexible approach as regards behaviors when we are involved in the persuasion process. Being open minded and never dogmatic will also help enormously.

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As we have seen, the art of persuasion is a fascinating area. Let us know in the comments if you have perfected the art with some examples, if you are willing to share them!

Featured photo credit: April Lewis and Carol French lead a discussion about emotional intelligence/Oregon Department of Transportation via flickr.com

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Robert Locke

Author of Ziger the Tiger Stories, a health enthusiast specializing in relationships, life improvement and mental health.

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Published on September 23, 2020

6 Effective Negotiation Skills to Master

6 Effective Negotiation Skills to Master

I don’t know about you, but many times when I hear the word negotiate I think of lawyers working out a business deal or having to do battle with a car salesman to try to get a lower price. Since I am in recruiting, the term “negotiation” comes up when someone is attempting to get a higher compensation package.

If we think about it, we tend to negotiate almost every day in a wide variety of things we do. Getting a handle on the important negotiation skills can be incredibly beneficial in many parts of our lives. Let’s take a look at 6 effective negotiation skills to master.

What is Negotiation?

First, let’s take a look at what negotiation is. Put simply, negotiation is a method by which people settle their differences. It is a process in which compromise or agreement can be reached without argument or dispute.

Anytime two people or sides disagree on something, they are almost always looking for the best possible outcome for their side. This could be from an individual’s perspective or someone representing an organization.

In reality, it’s rare that one side gets everything they want and the other side gets nothing that they are seeking. Seeking to reach a common ground of sorts where both sides feel like they are getting most of what they want is the key to being successful and maintaining the relationship.

Places We Negotiate

I’ve mentioned that we negotiate in just about all phases of our life. For those of you who are shaking your head no, I invite you to think about the following:

1. Work/Business

This one is the most obvious and it’s what naturally comes to mind when we think of the word “negotiate”.

When you first started at your current job, you might have asked for a higher salary. It could be that you delivered a huge new client to your company and used this as leverage in your most recent evaluation for more compensation. If you work with vendors (and just about every company does), maybe you worked them to a lower price or better contract terms.

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In recruiting, I negotiate with candidates and hiring managers all the time to land the best talent I can find. It’s very common to accept additional work with the (sometimes spoken, sometimes unspoken) agreement that it will benefit your career in the future.

Recently, I took over a project that was my boss was working on so that I would be able to attend a conference later in the year. And so it goes, we do this all day long at work.

2. Personal

I don’t know about you, but I negotiate with my spouse all the time. I’ll cook dinner with the understanding that she does the dishes. Who wants to mow the lawn and who wants to vacuum and dust the house?

I think we should save 10% for retirement, but she thinks 5% is plenty. Therefore, we save 8%. And don’t even get me started with my kids. My older daughter can borrow my car as soon as she finishes her chores. My younger daughter can go hang out with her friends when her homework is done.

Then, there are all those interactions in our personal lives outside our homes. The carpenter wants to charge me $12,000 to build a new deck. I think $10,000 is plenty so we agree on $11,000. I ask my neighbor if I can borrow his snowblower in the winter if I invite him over the next time I grill steak. And so on.

3. Ourselves

You didn’t expect this one, did you? We negotiate with ourselves all day long.

I’ll make sure I don’t skip my workout tomorrow since I’m going to have that extra piece of pizza. My spouse has been quiet the last few days, is it worth me asking her about, or should I leave it alone? I think the car place charged me for some repairs that weren’t needed, should I say something or just let it go? I know my friend has been having some personal challenges, should I check in with him? We’ve been friends for a long time, I’m sure he’d come to me if he needed help. I’ve got the #4 pick in this year’s Fantasy Football draft, should I choose a running back or a wide receiver?

Think about that non-stop voice inside your head. It always seems to be chattering away about something and many times, it’s us negotiating with ourselves. I’ll finish up that report that the boss needs before I turn on the football game.

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Why Negotiation Skills Are So Important

Put simply, negotiation skills are important because we all interact with other people, and not only other people but other organizations and groups of people as well.

We all rarely want the same thing or outcome. Most of the time a vendor is looking at getting you to pay a higher price for something than you want to spend. Therefore, it’s important to negotiate to some middle ground that works well for both sides.

My wife and I disagree on how much to save for retirement. If we weren’t married it wouldn’t be an issue. We’d each contribute how much we wanted to on our retirement funds. We choose to be married, so we have to come to some agreement that we both feel comfortable with. We have to compromise. Therefore, we have to negotiate.

If we each lived on a planet by ourselves, we would be free to do just about anything we wanted to. We wouldn’t have to compromise with anyone because we wouldn’t interact with anyone. We would make every choice unilaterally the way we wanted to.

As we all know, this isn’t how things are. We are constantly interacting with other people and organizations, each one with their own agenda’s, viewpoints, and opinions. Therefore, we have to be able to work together.

6 Negotiation Skills to Master

Having strong negotiation skills helps us create win-win situations with others, allowing us to get most of what we want in conjunction with others around us.

Now, let’s look at 6 effective negotiation skills to master.

1. Preparation

Preparation is a key place to start with when getting ready to negotiate. Being prepared means having a clear vision of what you want and how you’d go about achieving it. It means knowing what the end goal looks like and also what you are willing to give to get it.

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It also means knowing who you are negotiating with and what areas they might be willing to compromise on. You should also know what your “bottom line” is. By “bottom line” I mean what is the most you are willing to give up to get what you want.

For instance, several years ago, I decided it was time to get a newer car. I say newer because I wanted a “new to me” car, not a brand new car. I did my research and figured out what type of car I wanted. I decided on what must-have items on the car I wanted, the highest amount of miles that would already be on it, the colors I was willing to get it in, and the highest amount of money I was willing to pay.

After visiting numerous car dealerships I was able to negotiate buying a car. I knew what I was willing to give up (amount of money) and what I was willing to accept, things like the color, amount of miles, etc. I came prepared. This is critical.

2. Clear Communication

The next key skill you need to be an effective negotiator is clear communication. You have to be able to clearly articulate what you want to the other party. This means both clear verbal and written communication.

If you can’t clearly tell the other person what you want, how do you expect to get it? Have you ever worked through something with a vendor or someone else only to learn of a surprise right at the end that wasn’t talked about before? This is not what you would call clear communication. It’s essential to be able to share a coherent and logical vision with the person you are working with.

3. Active Listening

Let’s do a quick review of active listening. This is when you are completely focused on the speaker, understand their message, comprehend the information, and respond appropriately. This is a necessary ingredient to be able to negotiate successfully. You must be able to fully focus on the other person’s wants to completely understand them.

If you aren’t giving them your full attention, you may miss some major points or details. This leads to frustration down the road on both sides. Ensure you are employing your active listening skills when in arbitration mode.

4. Teamwork and Collaboration

To be able to get to a place of common ground and a win-win scenario, you have to have a sense of teamwork and collaboration.

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If you are only thinking about yourself and what you want without giving much care to what the other person is wanting, you are bound to wind up without a solution. The other person may get frustrated and give up if they see you are unwilling to meet them halfway or care little for what they want.

When you collaborate, you are working together to help each other get what is most important to you. The other upside to negotiating with a sense of teamwork and collaboration is that it helps create a sense of trust, which, in turn, helps provide positive energy for working to a successful conclusion.

5. Problem Solving

Problem-solving is another key negotiation skill. When you are working with the other person to get the deal done many times you’ll face new challenges along the way.

Maybe you want a new vendor to provide training on the software they are selling you but they say it’s going to cost an additional $20,000 to provide this service. If you don’t have the additional $20,000 in the budget to spend on the software but you feel the training is critical, how are you going to solve that problem?

From what I’ve seen, most vendors aren’t willing to provide additional services without getting paid for them. This is where problem-solving skills will help continue the discussions. You might suggest to the vendor that your company will also be looking to replace their financial software next year, and you’d be happy to ensure they get one of the first seats at the table when the time comes if they could perhaps lower the pricing on their training.

There’s a solution to most challenges, but it takes problem-solving skills to work through them effectively.

6. Decision-Making Ability

Finally, having strong decision-making ability will help you seal the deal when you get to a place where everyone feels like they are getting what works for them. Each step of the way you can cross off the list when you get what you are looking for and decide to move onto the next item. Then, once you have all of your must-have boxes checked and the other side feels good about things, it’s time to shake hands and sign on the dotted line. Powerful decision-making ability will help you get to the finish line together.

Conclusion

There you have it, 6 effective negotiation skills to master to lead a more fulfilling life. Once we realize that we negotiate in one form or another almost every day in every phase of our lives, we realize how critical a skill it is.

Possessing strong negotiation skills will help you in nearly every one of your relationships at both the workplace and in your personal life. If you feel your arbitration tools could use some sharpening, try some of the 6 effective negotiation skills to master that we’ve talked about.

More Tips to Improve Your Negotiation Skills

Featured photo credit: Windows via unsplash.com

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