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How to Effectively Voice What You Want at Work

How to Effectively Voice What You Want at Work

How you express yourself at work is a fascinating and complex area. Let us look at the various scenarios and see where you fit in. Are you quiet and withdrawn? Perhaps you talk too much and rarely match actions to words? The secret is to find the right balance and be consistent. This is easily the best and most effective way of expressing what you want at work.

When I was a manager, I hated meetings. Especially those where I had to represent my section. Being naturally shy, it took me ages to overcome my unease when twenty four eyes would swivel in my direction as I started to speak. How I envied the poised, cool colleagues who would speak concisely and intelligently. How I hated the loudmouths who were simply attention grabbers and ass lickers. Luckily, I conquered my inhibitions but it did not happen overnight.

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When you are too quiet at work.

If you decide to keep your head down and not voice your worries, wants, ideas and plans, there is a risk that you will never be noticed! Your work, talents and skills may lie hidden like un-mined gold. That is the great risk you are taking. If you think that by not rocking the boat your manager will appreciate it, you may be wrong. It is not easy though to communicate what you want at work.

If you neglect this area, you are missing out on establishing your own personal brand in the department. In addition, you risk being considered as lazy, uncooperative, sulky, and uncommunicative. Of course, you are not like that at all. Your colleagues and your line manager are getting the wrong vibes and that could well stand in your way when you might want promotion. You will end up being frustrated and unmotivated.

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Are you too talkative?

Maybe you fall into that category where you can express lots of ideas, opinions and project ideas fluently and with great ease. If you cannot match that flood of verbal noise with actions and completed tasks, then you risk being considered a loose cannon.  Not producing the goods could be a major obstacle when looking for promotion. Your verbal output needs to be matched with action and deadlines that are met.

Are you a good listener?

“Never miss a good chance to shut up”. – Will Rogers

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How prepared are you to listen to others as they state their ideas and projects? The art of being a good listener means that co- workers feel valued, their productivity increases and they are more liable to stay in the company. This is especially important when you are in a managerial or team leader role.

How do you know what others are feeling or what their perspectives are on a major issue affecting the company, if you are not listening to them? Being a good listener is the gold standard of effective workplace communication.

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As we have seen, the ideal combination is to be able to give voice to your wants and needs in the workplace while at the same time being a good listener. Getting the balance right may not be easy but here are 10 guidelines to help you be an effective communicator which is the key to promotion.

Communicating at work guidelines

  1. Focus on a solution, rather than a problem. You may have worries about falling sales. Try to elaborate a possible solution to that, rather than complaining about it.
  2. Tell your manager which skills set you are aiming to sharpen or develop. Ask if there are any opportunities within your remit which would match those.
  3. Be aware of your limitations. If a difficult request is going to derail your main objectives, do not be afraid to say so and give the reasons. Accepting tasks which you cannot fulfil will mark you as a loser. It is much better to be honest.
  4. If you have an opinion about possible problem areas, do not be afraid to give your views to your team or your boss. When you are a manager, always seek out views from the team. If you disagree, try asking an open type question such as ‘Can you tell us how that strategy worked with a similar project?’ Never say that something will not work!
  5. Don’t lie when asked if there are any problems. Admit there are problems but explain clearly what is wrong. Avoid virtual communication and go for face to face interaction.
  6. Never undermine or apologize about what you think. Classic phrases such as: ‘I’m just thinking aloud here… but’ or ‘I’d like to take a few minutes of your time’ give a negative impression.
  7. Aim to be concise. Avoid torrents of words. Think about pauses and shorter sentences.
  8. Pay attention to your body language. If the space you occupy is ever smaller, then there is something wrong. Expand your space, unfold your arms and improve your posture. It does wonders for your morale and people will notice you.
  9. Avoid giving advice to colleagues when they have not asked for it. Doing this can give the impression that you know better.
  10. When you listen to an employee who has a problem, make sure that it is all about them, rather than you or the company.

Follow these suggestions to improve your communication skills at work. You will be happier, more productive and positive. You will also be a much more likeable colleague or boss.

How have you managed to voice what you want at work? Let us know in the comments below

Featured photo credit: Manager for a day / FTTUB Federation of Transport Trade Unions in Bulgaria via flickr.com

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Robert Locke

Freelance writer

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Published on September 17, 2018

17 Ways to Ace Your Next Phone Interview And Land the Job You Deserve

17 Ways to Ace Your Next Phone Interview And Land the Job You Deserve

There is one thing standing in the way of you and the job of your dreams: a phone interview. The screening interview is an opportunity for companies to narrow the list of presumably qualified applicants and determine who merits a closer look.

So many candidates exclude themselves from the phone interview by being unprepared or by failing to take this screening session seriously. A phone interview should not block you from living the life you have always imagined.

Here are 17 tips to help you ace your next one:

1. Clear the deck.

If you are reading this blog, you are likely busier than you would prefer or even imagine. Even when you schedule or accept phone interviews, they are likely sandwiched between meetings.

To show up fully present, energized and engaged, I recommend you clear the deck and give yourself at least an hour of uninterrupted time before and 30 minutes following the interview.

You can use the time to mentally prepare, develop a list of questions, rehearse answers to likely questions and ensure you are comfortable and ready for the interview.

2. Look the part.

It is no secret that we perform better when we look and feel the part. If you have a phone interview, dress up for the interview, if dressing up is comfortable and allows you to put your best foot forward.

Even though you will likely do the interview from home or a private location, be sure you are dressed professionally. This will allow you to be fully engaged and present.

In the event, the interviewer asks to connect with you via Zoom, Google Hangout or Skype, you will be prepared.

3. Resend your resume and cover letter prior to the call.

As a courtesy, resend your resume and cover letter prior to your screening interview. You never know if the person interviewing you has had a busy day or if a schedule change forced him or her to work from home rather than the office where the individual has access to their files.

There have been many times in my career where a last-minute change or a mix-up with support staff has left me scrambling at the last minute to find a candidate’s resume. It is quite embarrassing to misplace a resume and ask the interviewee to resubmit it.

You can save the interviewer the trouble and earn extra points by resending both documents in advance of your call. A simple message will suffice, such as “I am looking forward to speaking with you in an hour, and I am resending my resume to ensure it is at the top of your inbox.”

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4. Research the interviewer.

Once your interview is scheduled, be sure to research the person facilitating it.

You will want to Google the person and check their social media accounts. When you research the interviewer, try to get a sense of the individual’s personal and professional interests.

Once you identify those interests, acknowledge them in the interview, but do not dwell on them, because you do not want to make the interviewer uncomfortable. Follow his or her lead. If the interviewer indulges your questions or comments, by all means, continue the conversation.

I am always impressed when someone I am meeting with takes the opportunity to learn something about me ahead of time. This projects interest, which is important in my line of work.

5. Research the company.

In addition to researching the interviewer, be sure to research the company.

Ask people in your network if they know anyone who works or has worked for the organization in question. Conduct a Google search on the company, and be mindful to look beyond the first page of the search query.

If there are yelp reviews on the company, be careful to review those and look for trends as well as how recent the reviews were posted. While more recent reviews are obviously cause for pause, older reviews – depending on their nature – could be problematic as well.

6. Check the staff listing or “About Us” section of the company’s website.

Part of your research into a company is assessing whether you know staff or board members who are connected with the company.

Most organizations list their staff or board members in the “About Us” or “Our Team” section of the website. Prior to a phone interview, check these sections to determine whether you know someone who works for the company. If you do, reach out to that person to request a phone interview to learn more about the company.

7. Remember interviewing is a two-way street.

As much as the company representative wants to learn about you as the interviewee, you will want to learn about the organization.

Try to ferret out information on the company, the job for which you are applying as well as the manager to whom you would report. You will also want to ask questions to assess the interview process.

Additionally, because culture is important and will permit or slow your ability to do your job, ask questions to assess company culture, such as “What do your employees say they like most about working for your organization?” “What do employees say they like least?” “What do you do to create and maintain a healthy workplace culture?”

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8. Develop questions prior to the interview.

Prior to your interview, develop a list of questions about the company, the position for which you are applying, growth opportunities in the company, the ideal candidate for the position, and so forth. This will save you the trouble of thinking of questions on the spot during the interview.

I have found that once I become nervous, it is a lot harder to come up with questions on the spot, and interviews can be anxiety-producing without preparation.

9. Stand during the interview.

I train leaders and, incidentally, graduate students to become spokespersons.

I recommend that they stand during media interviews. I find that it helps the person speaking to project better, and it reduces the urge to get too comfortable in an interview setting and say something that could be too informal.

Similarly, I recommend interviewees stand for at least a portion of their phone interview.

10. Allow the interviewer to talk.

While it is essential you ask questions during an interview, you should not dominate the conversation.

Most people love talking about themselves and the company they represent, and it is your job as the interviewee to walk a fine line between allowing the interviewer to talk and interspersing questions when and where appropriate.

I am not suggesting you remain silent – you want the interviewer to learn about you; but you should ensure that the interviewer has ample opportunity to do what most people do best: talk about themselves and their work.

11. Refrain from multitasking.

We all live hurried lives, and most of us have to-do lists that are impossible to complete.

When we have multiple due dates and obligations, it is typical to want to avail oneself of every seemingly free moment of time.

When conducting or participating in a phone interview, be as present as possible. This means refraining from multitasking, which could mean responding to emails, text messages or social media messages. It could mean researching the company during the interview.

Whatever multitasking means for you, simply do not do it, especially during a screening interview.

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12. Conduct the phone interview in a place where there is minimal noise.

A common thread throughout this post has been that most of us live busy lives. So, it is natural to be on the go.

If you have the luxury of conducting a phone interview from home or a private office where there is minimal noise, do so. You may also rent a co-working space or ask a friend if you can borrow his or her office.

Whatever you do, select a place where there is minimal noise and distraction. The person interviewing you should not have to strain to hear what you are saying or compete with ambient noises.

When I am interviewing a candidate and competing with background noise, I grow frustrated and my focus can shift from getting to know the person to silencing the noise. Do not force your interviewer to choose.

13. Be punctual.

Do not leave the interviewer waiting. This is both rude and unprofessional, and it may count against you.

If you are able to follow my earlier advice and not schedule meetings within an hour of your phone interview, you should have no time being prompt for your discussion.

If you foresee that you will be late, be sure to give the interviewer a heads-up at least 15-20 minutes prior to the start of the call.

14. Focus on how you can and will help.

Let’s face it: people are naturally self-interested.

When you walk into an interview focused on what you can bring and how you can solve a hiring manager’s problems, you will set yourself and your candidacy apart.

Think about the challenges you could potentially solve and then share how your joining the team will benefit the company, not just you.

15. Take the interview seriously.

Do not assume you will have an opportunity to meet face to face with company representatives. Do not discount the weight that may be placed on phone interviews.

I once applied for a position on the East Coast while living on the West Coast. While my first interview was face to face, my interview with one senior leader was over the phone. I walked into the interview thinking it would be less intense than it was.

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From the moment the leader got on the phone with me, I was on my toes. I had to quickly recalibrate to handle the intensity of the questions lobbed on me.

To this day, more than six years later, that phone interview remains one of the most difficult interviews I have ever had. Fortunately for me, I was offered the job, but the experience still stands out as a learning lesson.

16. Send a thank-you note.

Kindness is underrated. We live in a society where most people are overscheduled and overbooked.

When faced with intense pressure, it can be easy to underestimate the role of kindness. But when someone shares a portion of the day with you by granting you an interview, you owe it to that individual and to yourself to send a thank-you note following the interview.

The note can be via email, a standard letter or a card. So few people do this that those who do stand out.

Become an individual who remembers this gesture of kindness and professional courtesy.

17. Be positive.

Energy really is contagious. If you don’t believe me, consider locking yourself in a room for one hour with people are upset. By the time you leave the room, you will be upset right along with them. It is natural to mirror the other person even if you do not realize you are doing it.

During your next phone interview, mirror positivity, both about the position, the company and most importantly, your skill sets. The interviewer will pick up on your energy and positivity and that will reflect favorably.

I cannot tell you how many times I have interviewed candidates who communicated no excitement or enthusiasm. Getting through the interview was difficult, not to mention, I kept thinking about what it would be like to work with the person daily.

Being positive not only helps you feel better, it helps the person interviewing you as well.

If you have read this list and want to add other tips, please tweet the link to this article and include the point you believe I missed. Use the hashtag #AceIt when you reach out.

Featured photo credit: Unsplash via unsplash.com

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