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15 Things Introverts Don’t Do At Work That Makes Them Excel

15 Things Introverts Don’t Do At Work That Makes Them Excel

Raise your hand if you’re an introvert.

Introverts are everywhere (one out of every two or three people you know). And they are like icebergs. What you see on the surface is only a small percentage of their entire selves. It’s just that they don’t usually help people to see the rest of them or the strengths they bring to the work environment.

If you work with an introverted person, you’re going to have to look for the substance underneath to fully appreciate introverts have incredibly valuable input at work. Keep in mind that introversion seems to increase with intelligence so that more than 75% of people with an IQ above 160 are introverted.

Here are fifteen things introverts don’t do at work that gives them a marked edge to excel in the workplace.

1. They don’t speak before they think.

While most extroverts will interrupt you when you are trying to say something because they can’t wait for their turn to speak, introverts will take their time before opening their mouth, quietly listening and reflecting in their head instead of thinking out loud.

Joe McHugh, vice president of executive services for the Edina, Minnesota, office of Right Management Consultants explains: “Colleagues and bosses need to realize that introverts often don’t know what they think immediately, and that they need time to think things through before coming to a conclusion.” It’s critical, Joe stresses, that you “circle back to introverts after they’ve had some time to consider things.”

2. They don’t encourage endless small talk.

This is especially true when it comes to engaging with a raging extrovert because, let’s be honest, office small talk is a drain. It will put any introvert out of her element. Unlike extroverts who are energized by such interactions, introverts are exhausted and or bored by them. Introverts prefer much deeper conversations, ideally about philosophical ideas.

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Sophia Dembling, author of The Introvert’s Way: Living a Quiet Life in a Noisy World, explains that it ultimately comes down to how a person receives (or doesn’t receive) energy from his or her surroundings.

3. They don’t crave attention or the limelight.

The thing with introverts is that popularity contests aren’t their thing. They do their best work on their own and don’t really like attention. This is in stark contrast with what extroverts generally like. Extroverts tend to engage in boisterous, attention-seeking behaviors and demonstrate great enthusiasm and assertiveness in a bid to gain external recognition and or reward.

It’s no wonder introverts are often overlooked for leadership roles, even though they make the most thoughtful leaders when selected.

4. They don’t sit all day at their desk, cursing the world and shunning daylight.

Just because introverts like to be alone and don’t like small talk or being in the limelight doesn’t mean they are disheveled, anti-social misfits or loners. They don’t sit all day at their desk cursing the world and shunning daylight. Introverts sit quietly incubating new ideas and executing plans for success.

They create brilliant works of art, launch start-ups, and lead major corporations. They are happy to bring you along with them, just as long as you don’t insist on introducing a noisy crowd into their world.

5. They don’t patronize those they lead or supervise.

The reason introverts do so well in leadership positions is because they thrive by listening carefully, even to suggestions from below. It is second nature for introverted bosses to listen, appreciate and validate great ideas, and highly unlikely for them to treat those they lead condescendingly. Take Doug Conant, an introvert and former CEO of Campbell’s Soup, for example. Doug has been celebrated for writing more than 30,000 personalized thank you notes to his employees. It’s hard to imagine an extrovert doing that.

6. They generally don’t evoke negative emotions in others.

Studies suggest that extroverts feel more positive emotions than introverts due in part to the former’s larger networks. However, it turns out, extroverts don’t always cause other people to feel those same positive emotions. In fact, studies of work groups show that extroverts actually have slightly more difficult relationships with teammates and elicit more negative emotions in others compared to introverts. Many extroverts, consequently, often start out with higher status but lose it over time.

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7. They don’t mind networking as extroverts when necessary.

Many introverts are friendly and sociable. They are just as comfortable networking as extroverts because their low-key demeanor is far removed from being shy. As author Susan Cain reiterated in her 2012 TED Talk titled The Power of Introverts, “Shyness is about fear of social judgment. Introversion is more about how do you respond to stimulation, including social stimulation.”

So there are many shy extroverts, who are hesitant and self-conscious when dealing with new people, but love going to rock concerts. And there are also many sociable introverts who will easily strike up a conversation with people at parties until it’s time to retire to their quieter, more laid-back and preferred environments.

8. They don’t stay silent on topics they’re passionate about.

The prevailing stereotype in many workplaces is that extroverts are charismatic and not shy of speaking, while introverts are shy and never speak up. The truth, however, is that introverts won’t speak unless they have something important to say and or are deeply passionate about a topic.

“Speaking is not an act of extroversion,” observes Malcolm Gladwell, an introverted writer who spends a lot of time on stage. “It has nothing to do with extroversion. It’s a performance, and many performers are hugely introverted.”

Jennifer B. Kahnweiler, Ph.D, a certified speaking professional, concurs: “At least half of people who speak for a living are introverted in nature,” she says. “They succeed on stage – just not in the chit-chat afterwards.”

9. They don’t act rashly.

Introverts have an attitude of observance, reflection and caution. They don’t act rashly.

Instead, they pause before action and are characteristically sure and steady.

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This pause, often mistaken for hesitation, gives them time to study and analyze situations so that the actions taken make the most sense in the long run. In contrast, extroverts tend to be more spontaneous and respond immediately, adapting as necessary after engagement. Acting in haste is not necessarily bad, but it is often dangerous.

10. They don’t support superficial office politics and gossip.

There are a many shallow people in our workplaces. These people knowingly or unknowingly prefer to keep things light and superficial. If you are not careful, you can easily get swept away by their endless chitchat, politics and gossip.

Fortunately for introverts, they naturally don’t enjoy small talk or empty chitchat that has no real substance, and that doesn’t go beyond the surface. Introverts just won’t give gossip the time of day, and discussing other people’s business with everyone truly isn’t in their DNA.

11. They don’t feel bored working long hours.

Introverts have an impressive ability to focus deeply on one activity. They actually enjoy (and thrive) working long hours by themselves in environments that are quiet and peaceful.

By contrast, extroverts dread being alone for extended periods of time and easily get bored doing one thing for too long. That being said, introverts are distracted and sometimes overwhelmed by crowds in loud, open office spaces.

12. They don’t mind taking on solo projects.

While extroverts love working in groups or teams and dread solo projects, introverts work well on one-to-one relationships and are naturally drawn to more creative, detail-oriented solo careers that allows them to “dive in” with few interruptions.

The latter’s ability to focus deeply on a subject and work long hours by themselves make them perfectly suited for certain professions, such as researchers, behind-the-scenes tech workers, in-the-field natural scientists and writers.

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13. They don’t appreciate interruptions when working.

Introverts don’t like being interrupted until work is finished because it causes them to abandon focus or thought on the current project. Besides, most interruption by friends requires a certain level of small talk that introverts avoid.

Introverts will actually screen phone calls and let calls go to voicemail so they can return them later when they have the time and energy to dedicate to the conversation. On the other hand, many extroverts secretly enjoy being interrupted occasionally by colleagues and friends after working on one thing for an extended period of time because it breaks the silence and dispels boredom.

14. They don’t miss deadlines easily.

That’s because they are good at processing information and planning ahead. “As long as goals and deadlines are understood, there’s no need to hover over their shoulders and micromanage,” he says.  “You’ll get the most out of an introverted employee by giving them clear expectations and a lot of space.”

15. They don’t hate people or colleagues.

Just because introverts are self-reflective and dislike being interrupted at work doesn’t mean they hate people.

Far from it; they just tend to do their best work on their own, prefer a few good friends over many acquaintances, and need to be given air time as they typically will not demand it.

Once you give them that and understand they are more reserved, you can establish a deep and fulfilling personal and professional relationship with them. And you want to be friends with introverts because, in a word, they are hard-wired for excellence in whatever field of specialty they choose at work.

More by this author

David K. William

David is a publisher and entrepreneur who tries to help professionals grow their business and careers, and gives advice for entrepreneurs.

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Published on March 20, 2019

How to Write a Powerful Mission Statement for Your Business

How to Write a Powerful Mission Statement for Your Business

Have you ever felt lost in the minutia of your job?

As a business owner, I can relate to getting bogged down in the day to day operations of my business. Things like inventory, payroll, scheduling, purchasing and employee management take up the bulk of my day.

While these things are important and need to get done, focusing too much on the details can make you lose sight of the big picture. This is why having a good mission statement comes in handy.

What is a Mission Statement?

Put simply, a mission statement is an internal document that provides a clear purpose for the organization. It provides a common reference point for everyone in the organization to start from.

In other words, after reading your company’s mission statement, managers and employees should be able to answer the question “What are company’s main objectives?” For example, Southwest Airlines mission statement reads:[1]

“Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.”

In this single statement, Southwest conveys the company’s goals of providing the highest level of customer service as well as providing a good working environment for their employees.

Mission Statement VS. Vision Statement

While the mission and vision statements are related, there are subtle but distinct differences the you should be aware of.

First of all, a mission statement is designed primarily as an internal company document. It provides clarity and direction for managers and employees.

While there’s nothing wrong with sharing your company’s mission statement with the outside world, its intended audience is within the company.

While a mission statement provides a general framework for the organization, the vision statement is usually a more inspirational statement designed to motivate employees and inspire customers. Going back to Southwest Airlines, their vision statement reads:[2]

“To become the world’s most loved, most flown, and most profitable airline.”

This statement inspires good feeling from the customer while motivating the employees to achieve that vision.

What Does a Good Mission Statement Look Like?

When coming up with a mission statement, it’s important to take your time and do it right. Too often, people (especially entrepreneurs) just write down the first thing that comes to mind and they end up with worthless or (worse yet) a generic mission statement that is utterly useless.

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Remember, a mission statement should provide a common framework for everyone in your organization.

When writing a mission statement, you should always try to incorporate the following;

  • What we do?
  • How we do it?
  • Whom do we do it for?
  • What value are we bringing?

Now, you can see how tempting it is to just come up with something generic that ticks off those four boxes. Something like “We provide the best widgets available online for the consumer.”

After all, that did check off all the boxes:

What we do? Provide widgets.

How we do it? Online.

Who do we do it for? The consumer.

What value we bring? The best widgets.

The problem with this mission statement is that it could apply to any number of companies producing the same widget. There is nothing to distinguish your company or its widgets from any of your competitors widgets.

Compare that mission statement to this one:

“We provide the highest quality widgets directly to the consumer at an affordable price backed up with a 100% satisfaction guarantee. If our clients aren’t 100% satisfied, we’ll make it right.”

What’s the difference?

Both mission statements answer all the same questions of what, how, whom and value. But in the second statement, they are differentiating their company from all other competitors by answering the question “what makes us unique”.

Another way to read that is, “Why you should buy from us.” In this example, it’s because our widgets are of the highest quality and we stand behind them 100%.

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You might have noticed the statement didn’t say that we sell widgets at the lowest possible price. That’s because we are emphasizing quality and satisfaction over price.

A different company’s mission statement may emphasize selling widgets at the lowest possible price with little to no mention of a guarantee.

Hallmarks of a Good Mission Statement

1. Keep It Brief

Your mission statement should be no longer than three sentences. This is not your company’s magnum opus.

You should be able to distill the what, how, who and why questions into a succinct message.

2. Have a Purpose

A company’s missions statement should include the reason it even exists.

Make clear exactly what the company does with statements like “We strive to provide our customers with …….”

3. Include a “How”

Take this as an opportunity to differentiate your company from its competitors.

How do you provide a product or service that’s different or better than how your competitor provides it?

4. Talk About the Value You Bring to the Table

This is where you can really set yourself apart from the competition. This is the “why” customers should buy from you.

Do you offer the lowest prices? Fastest delivery? Exceptional customer service? Whatever it is that sets you apart and gives your particular products, services or company an advantage talk about it in the mission statement.

5. Make Sure It’s Plausible

It’s okay to shoot for the stars just to settle for the moon, but not in a mission statement.

Being overly ambitious will only set you and your employees up for failure, hurt morale and make you lose credibility. You will also scare away potential investors if they think that you are not being realistic in your mission statement.

6. Make It Unique and Distinctive

Imagine if someone who knew nothing about your business walked in and saw how it was operating, then they read your mission statement. Would they be able to recognize that mission statement was attached to that business? If not re-work it.

7. Think Long Term

A mission statement should be narrow enough so that it provides a common framework for the existing business, but open enough to allow for longer term goals. It should be able to grow as the business grows.

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8. Get Feedback

This is very important, especially from managers and employees.

Getting their input can clarify how they currently see the company and their role within the organization. It’s also a good way to get people “on-board,” as studies show that people are more likely to go along with an idea if they feel included in the decision making process beforehand.

9. Review Often and Revise as Necessary

You should review the missions statement often for two reasons.

First, as a reminder of what the essence of the company is. It’s easy to forget when you are in the day to day grind of the business.

And two, to make sure that the mission statement is still relevant. Things change, and not everything can be anticipated at the time a mission statement was written.

For example, if a mission statement was written before the advent of the internet, a company that use to sell things door to door now probably has a website that people order from. You should always update the mission statement to reflect these changes.

The Value of Mission Statements: Why Go Through All of These in the First Place?

It may seem like a lot of work just for a few sentences that describe a company, but the value of a well written mission statement should not be discounted.

First of all, if you are an entrepreneur, crystallizing the what, how, whom and value questions will keep you focused on the core business and its values.

If you are a manager or other employee, knowing the company’s basic tenants will help inform your interactions with both customers and colleagues alike.

Strategic Planning

A relevant mission statement acts as a framework for strategic planning. It provides guidance and parameters for making strategic decisions for the future of the company.

Measuring Performance

By having the company’s mission in a concrete form, it also allows for an objective measurement of how well the organization is meeting its stated goals at any one time.

Management can identify strengths and weaknesses in the organization based on the criteria set forth in the mission statement and make decisions accordingly.

Solidifying the Company’s Goals and Values for Employees

Part of a well run organization is nurturing happy and productive employees.

As humans, we all have an innate need for both purpose and to be part of something larger than ourselves. Providing employees with a clearly defined mission statement helps to define their role in the larger organization. Thus, fulfilling both of these needs.

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Now I’m not saying that a mission statement can overcome low pay and poor working conditions, but with everything else being equal, it can contribute to a happier and more productive workforce.

To Hold Management Accountable

By creating a mission statement, a company is publicly stating its highest values and goals for the world to see. By doing so, you are inviting both the public and your employees to to scrutinize how well the company lives up to its ideals.

So if you state that you only provide the highest quality products, and then offer something less, it’s fair for both the public and the employees to question, and even call for a change in management.

If management doesn’t take the mission statement seriously, no one else will either; and the legitimate authority that management rely’s on will be diminished.

To Serve as an Example

This is the opposite side of the coin from the previous statement. If the highest levels of management are seen taking the mission statement seriously and actively managing within the framework of the statement, that attitude filters down throughout the organization.

After all, a good employee knows what’s important to their boss and will take the steps necessary to curry favor with them.

Finally, use the company’s mission statement as a way to define roles within the company. You can do this by giving each division in the company a copy of the mission statement and challenge the head of each division to create a mission statement for their respective departments.

Their individual mission statements should focus on how each department fits in and ultimately contributes to the success of the company’s overall mission statement. This serves as both a clarifying and a team building exercise for all parts of the organization.

Final Thoughts

Developing a mission statement is too often just an after-thought, especially for entrepreneurs. We tend to prioritize things that we perceive will give us the biggest “bang for our buck.”

Somehow, taking the time and effort to sit down and think seriously about the what, whom, how and value of our business seems like a waste of time. After all, we got in the business to make money and become successful, isn’t that all we need to know?

That mindset will probably get you started okay, but if you find yourself having any success at all, you’ll find that there really is such a thing as growing pains.

By putting in the time and effort to create a mission statement, you are laying the groundwork that will give you a path to follow in your growth. And isn’t building long term success what we are really after?

More Resources About Achieving Business Success

Featured photo credit: Fab Lentz via unsplash.com

Reference

[1] Southwest Airlines: About Page
[2] Fit Small Business: 10 Vision Statement Examples To Spark Your Imagination

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