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12 Ways to Identify a High-Maintenance Employee

12 Ways to Identify a High-Maintenance Employee

Whether you are manager or an individual contributor, you know who the High Maintenance (HM) employees are in the organization. Yet they still exist, and in many organizations, they seem to multiply. These highly skilled individuals know how to work the system and are difficult to remove from the organization. The individual’s behavior or performance is just on the cusp of being unacceptable, or he or she has a skill that carries an offsetting value. You will not be favored by your colleagues if you appear to be too demanding or difficult. You may not have enough self-awareness to realize that you may be one of these high-maintenance employees.

Here are some telltale signs that you, or your colleagues, are high-maintenance employees. Start by calculating your own HM index by asking, “Compared with others in my organization I: 1= never do this, 2= sometimes do this, 3= usually do this, 4= often do this, 5= always do this”.

1. Complain

You spend more time grumbling than contributing. Everything is wrong according to you, and you do little to find solutions. If it does not favor you, then you complain endlessly about it. You either are the problem or are extra fuel for the fire to keep the problem burning. Tip: Keep negativity to a minimum. If you have to vent, do so outside the office.

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2. Shirk Ownership  

The problems always seem to be others’ problems and not yours. You don’t believe that you can do anything wrong, and even when a problem arises in the office, you don’t want to take part in resolving it. You leave the rest of your colleagues or management to handle it and work it out. Tip: Look for one problem to solve as your opportunity to shine by owning a solution.

3. You are Avoided  

People make it a point to avoid you or even exclude you from events or discussions. Of course, nobody wants to be around someone who is clueless, selfish and/or difficult. Hence, you will find yourself out of the loop. Tip: Look for these signs to help you address your self-evaluation of the trouble you might be in or heading toward.

4. Involve Human Resources

HR cringes when your name is mentioned. The truth is that the burden of the problems you cause are starting to outweigh your value. The time you suck up from your management and/or the HR department for insignificant issues is restricting them from doing their job. Sometimes there may be even regret ever hiring you. Tip: Try everything possible to work out problems at the lowest level possible without escalation.

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5. Job Hunt

You spend more time looking for another job than doing your own job. This is not surprising as you consider that nothing is good enough where you currently are. You feel that another job could be what you need. The problem is that if you are not searching on company time, then you are thinking about it and reducing your focus on what you are being paid to do. Tip: Look closer at the opportunities you have, or can create, within your workplace to keep your job interesting.

6. Avoid Accountability

You may take responsibility to do the work, but taking ownership of the results is only accepted when it is successful. Tip: When you are clearly wrong or unsuccessful, accept that it’s your fault, provide a solution, and fix it or apologize.

7. Limit Growth

You refuse to grow and learn to raise your level of contribution. Organizations look for employees that continually add value and have potential. Tip: Show that you are future-focused, and you are investing to build your personal value.

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8. Minimize Contribution

You believe providing support to other’s success is a burden. You are self-centered and often are looking for the easy way out. Tip: Realize that you gain power and support when you contribute to the successes of others, if not immediately, then in the long run.

9. Avoid Being a Team Player

You yearn for individual praise and appreciation over the team recognition. Somehow, you feel threatened if you are not singled out for the work that you have done. Tip: Follow President Harry Truman’s practice and belief, “It is amazing what you can accomplish if you do not care who gets the credit.”

10. Create Problems

You don’t leave your personal life and issues outside of the office. It could be the reason why your work performance is suffering and you lack focus. You find yourself playing more of the blame game than the solution game. Tip: Start with the assumption that you are the problem and you need to fix the issues outside of work, so that you can perform inside of work.

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11. Deliver Inferior Work

Your work is always below par compared to others. You get by with the bare minimum and deliver just enough to give hope to your boss that there will be more, but it never comes. Tip: Get clear expectations for your work and either deliver it well, or negotiate with your boss for what is possible before the deadline that meets the expected quality.

12. Make Mistakes

Your boss is forced to do damage control with others due to your deficiencies. You keep making mistakes that could hurt the organization simply because you refuse to learn and grow or accept accountability. Hoping it will get better in the future or just not caring are not good strategies for success. Tip: Accept constructive criticism and demonstrate small incremental improvements to show your ability to change.

How did you score on the HM index? A maximum score is 60 points, and a minimum score is 12 points. Self-awareness is the first step to removing yourself from the HM list. This approach makes life better for you, your managers, and your co-workers. You can start by working on one or more of the elements that have the highest scores for the 12 signs.

Don’t feel overwhelmed; the first part of any journey starts with a single step. Also, don’t feel alone; recruit others to help and be part of your success. The work they do with you may even help raise their own self-awareness of changes they can implement for themselves. If you know a HM employee, ask them to complete this self-assessment and confidentially share your own observations with them as well. Collectively we can all improve ourselves and grow the organization. You can do this; all of your colleagues’ work lives can be improved by your effort.

Featured photo credit: Photo By Marc Lombardi via dropbox.com

More by this author

Dr. Kevin Gazzara

Senior partner at Magna Leadership Solutions

The 10 Leadership Lessons We Can all Learn from Giraffes The 6 Best Practices to Kill Employee Motivation and Engagement 7 Critical Statements Every Manager Should Avoid To Be More Respectable 12 Ways to Identify a High-Maintenance Employee 8 Deadly Traps that Cause Our Failures to Accomplish Everyday Work

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Published on March 26, 2019

How to Write a Cover Letter for a Career Change (Step-By-Step Guide)

How to Write a Cover Letter for a Career Change (Step-By-Step Guide)

Embarking on a career change, tiny or big, can be paralyzing. Regardless of the reason for your desired career change, you need to be very clear on ‘why’ you are making a change. This is essential because you need to have clarity and be confident in your career direction in order to convince employers why you are best suited for the new role or industry.

A well crafted career change cover letter can set the tone and highlight your professional aspirations by showcasing your personal story.

1. Know Your ‘Why’

Career changes can feel daunting, but it doesn’t have to be. You can take control and change careers successfully by doing research and making informed decisions.

Getting to know people, jobs, and industries through informational interviews is one of the best ways to do this.[1] Investing time to gather information from multiple sources will alleviate some fears for you to actually take action and make a change.

Here are some questions to help you refine your ‘why’, seek clarity, and better explain your career change:

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  • What makes me content?
  • How do I want work to impact my life?
  • What’s most important to me right now?
  • How committed am I to make a career change?
  • What do I need more of to feel satisfied at work?
  • What do I like to do so much that I lose track of time?
  • How can I start to explore my career change options?
  • What do I dislike about my current role or work environment?

2. Introduction: Why Are You Writing This Cover Letter?

Make this section concise. Cite the role that you are applying for and include other relevant information such as the posting number, where you saw the posting, the company name, and who referred you to the role, if applicable.

Sample:

I am applying for the role of Client Engagement Manager posted on . Please find attached relevant career experiences on my resume.

3. Convince the Employer: Why Are You the Best Candidate for the Role?

Persuade the employer that you are the best person for the role. Use this section to show that you: have read the job posting, understand how your skills contribute to the needs of the company, and can address the challenges of the company.

Tell your personal story and make it easy for hiring managers to understand the logic behind your career change. Clearly explaining the reason for your career change will show how thoughtful and informed your decision-making process is of your own transition.

Be Honest

Explain why you are making a career change. This is where you will spend the bulk of your time crafting a clear message.

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Speak to the mismatch that may be perceived by hiring managers, between the experience shown on your resume and the job posting, to show why your unique strengths make you more qualified than other candidates.

Address any career gaps on our resume. What did you do or learn during those periods that would be an asset to the role and company?

Sample:

I have been a high school English and Drama educator for over 7 years. In efforts to develop my career in a new direction, I have invested more time outside the classroom to increase community engagement by building a strong network of relationships to support school programs. This includes managing multiple stakeholder interests including local businesses, vendors, students, parents, colleagues, the Board, and the school administration.

Highlight Relevant Accomplishment

Instead of repeating what’s on your resume, let your personality shine. What makes you unique? What are your strengths and personal characteristics that make you suited for the job?

Sample:

As a joyful theater production manager, I am known to be an incredible collaborator. My work with theater companies have taught me the ability to work with diverse groups of people. The theater environment calls for everyone involved to cooperate and ensure a successful production. This means I often need to creatively and quickly think on my feet, and use a bit of humour to move things forward to meet tight timelines.

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Feature Your Transferable Skills

Tap into your self-awareness to capture your current skills.[2]

Be specific and show how your existing skills are relevant to the new role. Review the job posting and use industry specific language so that the hiring manager can easily make the connection between your skills and the skills that they need.

Sample:

As the first point of contact for students, parents, and many community stakeholders, I am able to quickly resolve problems in a timely and diplomatic manner. My problem solving aptitude and strong negotiation skills will be effective to address customer issues effectively. This combined with my planning, organization, communication, and multitasking skills makes me uniquely qualified for the role of Client Engagement Manager to ensure that customers maintain a positive view of .

4. Final Pitch and Call-To-Action: Why Do You Want to Work for This Company?

Here’s your last chance to show what you have to offer! Why does this opportunity and company excite you? Show what value you’ll add to the company.

Remember to include a call-to-action since the whole point of this letter is to get you an interview!

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Sample:

_________ is a global leader in providing management solutions to diverse clients. I look forward to an opportunity to discuss how my skills and successful experience managing multiple stakeholders can help build and retain strong customer relationships as the Client Engagement Manager.

Summing It Up

Remember these core cover letter tips to help you effectively showcase your personal brand:

  • Keep your writing clear and concise. You have one page to express yourself so make every word count.
  • Do your research to determine ‘who’ will be reading your letter. Understanding your audience will help you better persuade them that you are best suited for the role.
  • Tailor your cover for each job posting by including the hiring manager’s name, and the company name and address. Make it easy on yourself and create your own cover letter template. Highlight or alter the font color of all the spots that need to be changed so that you can easily tailor it for the next job application.
  • Get someone else to review your cover letter. At a minimum, have someone proofread it for grammar and spelling errors. Ideally, have someone who is well informed about the industry or with hiring experience to provide you with insights so that you can fine-tune your career change cover letter.

Check out these Killer Cover Letter Samples that got folks interviews!

It is very important that you clarify why you are changing careers. Your career exploration can take many forms so setting the foundation by knowing ‘why’ not only helps you develop a well thought out career change cover letter, [3] but can also help you create an elevator pitch, build relationships, tweak your LinkedIn profile and during interviews.

Remember to focus on your transferable skills and use your collective work experience to show how your accomplishments are relevant to the new role. Use the cover letter to align your abilities with the needs of the employer as your resume will likely not provide the essential context of your career change.

Ensure that your final pitch is concise and that your call-to action is strong. Don’t be afraid to ask for an interview or to meet the hiring manager in-person!

More Resources About Career Change

Featured photo credit: Christin Hume via unsplash.com

Reference

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