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10 Things Good Leaders Say to Their Teams

10 Things Good Leaders Say to Their Teams

Good leaders know that communicating the right ideas and messages is key. What we think becomes what we say, and what we say becomes what we do. If you want to lead your team to success, start using these words and phrases to get their thoughts – and then their actions – moving in the right direction.

1. Thank you.

A good leader is quick to acknowledge the help and contributions from the team. Leadership is not a one-man show, and it’s definitely not about hogging the attention or grabbing the spotlight. People need to hear an acknowledgement of their effort, even for small things. It’s encouraging and shows them that their work is noticed and appreciated. That kind of encouragement not only builds unity in a team but also helps each individual want to contribute more.

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2. I’m sorry.

There’s no such thing as a flawless leader, which means that even the best of leaders will make mistakes from time to time. That’s okay if you know how to handle yourself when you make a mistake: admit it, and apologize for it. Then do what it takes to make it right. A good leader will be quick to acknowledge her own mistakes, even if it does seem embarrassing or humiliating. Trying to cover up mistakes only leads to bigger mistakes. Saying “I’m sorry,” on the other hand, is the best way to start fixing your mistake and moving forward again.

3. Our purpose is…

Don’t assume that your team is crystal-clear on their purpose. Maybe they all started out that way, but it’s surprisingly easy, over time, to get a little fuzzy about the team’s purpose. But a team without a clear purpose is a team without unity or any cohesive way to make decisions and plans. Work out a short, memorable way to state the purpose of the team that you’re leading, then say it every day, to yourself and to your team.

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4. What do you think?

A good leader is eager to get help and insight from his team members. He’s not interested in being a know-it-all, but in getting the best information and creative ideas and working with his team on great solutions. Your team is full of experts that you’ve hand-picked. Let them know you value their expertise and insight by asking for it, and then listening when they tell you what they think.

5. We did it!

Anytime you lead your team past a challenge, over an obstacle, or to another milestone, stop and acknowledge it. Acknowledge verbally what’s been done, and that the team, working together, did it. It’s not about your leadership but about the people you’re leading. Celebrate the accomplishments and you’re likely to be making more.

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6. Our focus right now is…

Though your team’s purpose is something that stays fairly stable from month-to-month, the focus can shift dramatically. You may be nose-down on a project, then have to swerve to handle a crisis. It’s important to communicate on a weekly or even daily basis what the focus is for your team. You can’t expect them to read your mind. Clarify what matters most, right now, and your team will know how to pull together and get the most important work done.

7. Let’s talk about it.

Sometimes you’re going to have to deal with interpersonal conflict. Sometimes you’ll be looking at a problem that is so new and daunting no one knows how to start. Sometimes you will all feel like you’re out of ideas. Sometimes you will think you have the perfect solution and be eager to launch the team forward without a glance backward. In all of those situations, a good leader will say those magic four words: “Let’s talk about it.” Pulling your whole team into an open discussion, or sitting down privately to talk about an issue, will result in everyone on the team being heard. Your team can point out flaws and problems, and can also present ideas and solutions. A good leader doesn’t try to produce all the magic; she just helps bring it out in the people around her.

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8. This is our challenge…

When you are facing a potential problem, an obstacle, a big deadline, an impossible client, a huge project, or any combination of the above, it’s time to say these words. Clarify the challenge. Name it. Define it. Get it out there and look at it from all angle. Pretending it’s not there or letting it seem bigger than it is are both marks of poor leadership. There’s no need to be afraid of what you’re facing as a team. There is a need to clearly define the challenge so you can all think about the best way to tackle it.

9. Let’s review…

Every day is a day to learn. A good leader is always looking for the lesson, for the insight, for the new data or method that will make next time an even greater success. Did something go wrong? Let’s review the whole process and figure out what we learned. Did something go right? Let’s review the whole process and make sure we know what made it successful.

10. You did a great job on…

A good leader will hand out congratulations generously and specifically. Praising the team as a whole is a good thing to do; it’s also important to single out contributions at an individual level. The most powerful praise is both specific and sincere. As you work with your team, make note of what each person does well, and be sure to offer them acknowledgement for that the right time. When’s the right time? Well, whenever you want to be an even better leader than you already were.

Featured photo credit: Gruenemann via flickr.com

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Last Updated on August 16, 2018

10 Huge Differences Between A Boss And A Leader

10 Huge Differences Between A Boss And A Leader

When you try to think of a leader at your place of work, you might think of your boss – you know, the supervisor in the tasteful office down the hall.

However, bosses are not the only leaders in the office, and not every boss has mastered the art of excellent leadership. Maybe the best leader you know is the co-worker sitting at the desk next to yours who is always willing to loan out her stapler and help you problem solve.

You see, a boss’ main priority is to efficiently cross items off of the corporate to-do list, while a true leader both completes tasks and works to empower and motivate the people he or she interacts with on a daily basis.

A leader is someone who works to improve things instead of focusing on the negatives. People acknowledge the authority of a boss, but people cherish a true leader.

Puzzled about what it takes to be a great leader? Let’s take a look at the difference between a boss and a leader, and why cultivating quality leadership skills is essential for people who really want to make a positive impact.

1. Leaders are compassionate human beings; bosses are cold.

It can be easy to equate professionalism with robot-like impersonal behavior. Many bosses stay holed up in their offices and barely ever interact with staff.

Even if your schedule is packed, you should always make time to reach out to the people around you. Remember that when you ask someone to share how they are feeling, you should be prepared to be vulnerable and open in your communication as well.

Does acting human at the office sound silly? It’s not.

A lack of compassion in the office leads to psychological turmoil, whereas positive connection leads to healthier staff.[1]

If people feel that you are being open, honest and compassionate with them, they will feel able to approach your office with what is on their minds, leading to a more productive and stress-free work environment.

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2. Leaders say “we”; bosses say “I”.

Practice developing a team-first mentality when thinking and speaking. In meetings, talk about trying to meet deadlines as a team instead of using accusatory “you” phrases. This makes it clear that you are a part of the team, too, and that you are willing to work hard and support your team members.

Let me explain:

A “we” mentality shifts the office dynamic from “trying to make the boss happy” to a spirit of teamwork, goal-setting, and accomplishment.

A “we” mentality allows for the accountability and community that is essential in the modern day workplace.

3. Leaders develop and invest in people; bosses use people.

Unfortunately, many office climates involve people using others to get what they want or to climb the corporate ladder. This is another example of the “me first” mentality that is so toxic in both office environments and personal relationships.

Instead of using others or focusing on your needs, think about how you can help other people grow.

Use your building blocks of compassion and team-mentality to stay attuned to the needs of others note the areas in which you can help them develop. A great leader wants to see his or her people flourish.

Make a list of ways you can invest in your team members to help them develop personally and professionally, and then take action!

4. Leaders respect people; bosses are fear-mongering.

Earning respect from everyone on your team will take time and commitment, but the rewards are worth every ounce of effort.

A boss who is a poor leader may try to control the office through fear and bully-like behavior. Employees who are petrified about their performance or who feel overwhelmed and stressed by unfair deadlines are probably working for a boss who uses a fear system instead of a respect system.

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What’s the bottom line?

Work to build respect among your team by treating everyone with fairness and kindness. Maintain a positive tone and stay reliable for those who approach you for help.

5. Leaders give credit where it’s due; bosses only take credits.

Looking for specific ways to gain respect from your colleagues and employees? There is no better place to start than with the simple act of giving credit where it is due.

Don’t be tempted to take credit for things you didn’t do, and always go above and beyond to generously acknowledge those who worked on a project and performed well.

You might be wondering how you can get started:

  • Begin by simply noticing which team member contributes what during your next project at work.
  • If possible, make mental notes. Remember that these notes should not be about ways in which team members are failing, but about ways in which they are excelling.
  • Depending on your leadership style, let people know how well they are doing either in private one-on-one meetings or in a group setting. Be honest and generous in your communication about a person’s performance.

6. Leaders see delegation as their best friend; bosses see it as an enemy.

If delegation is a leader’s best friend, then micromanagement is the enemy.

Delegation equates to trust and micromanagement equates to distrust. Nothing is more frustrating for an employee than feeling that his or her every movement is being critically observed.

Encourage trust in your office by delegating important tasks and acknowledging that your people are capable, smart individuals who can succeed!

Delegation is a great way to cash in on the positive benefits of a psychological phenomenon called a self-fulfilling prophecy. In a self-fulfilling prophecy, a person’s expectations of another person can cause the expectations to be fulfilled.[2]

In other words, if you truly believe that your team member can handle a project or task, he or she is more likely to deliver.

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Learn how to delegate in my other article:

How to Delegate Work (the Definitive Guide for Successful Leaders)

7. Leaders work hard; bosses let others do the work.

Delegation is not an excuse to get out of hard work. Instead of telling people to go accomplish the hardest work alone, make it clear that you are willing to pitch in and help with the hardest work of all when the need arises.

Here’s the deal:

Showing others that you work hard sets the tone for your whole team and will spur them on to greatness.

The next time you catch yourself telling someone to “go”, a.k.a accomplish a difficult task alone, change your phrasing to “let’s go”, showing that you are totally willing to help and support.

8. Leaders think long-term; bosses think short-term.

A leader who only utilizes short-term thinking is someone who cannot be prepared or organized for the future. Your colleagues or staff members need to know that they can trust you to have a handle on things not just this week, but next month or even next year.

Display your long-term thinking skills in group talks and meetings by sharing long-term hopes or concerns. Create plans for possible scenarios and be prepared for emergencies.

For example, if you know that you are losing someone on your team in a few months, be prepared to share a clear plan of how you and the remaining team members can best handle the change and workload until someone new is hired.

9. Leaders are like your colleagues; bosses are just bosses.

Another word for colleague is collaborator. Make sure your team knows that you are “one of them” and that you want to collaborate or work side by side.

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Not getting involved in the going ons of the office is a mistake because you will miss out on development and connection opportunities.

As our regular readers know, I love to remind people of the importance of building routines into each day. Create a routine that encourages you to leave your isolated office and collaborate with others. Spark healthy habits that benefit both you and your co-workers.

10. Leaders put people first; bosses put results first.

Bosses without crucial leadership training may focus on process and results instead of people. They may stick to a pre-set systems playbook even when employees voice new ideas or concerns.

Ignoring people’s opinions for the sake of company tradition like this is never truly beneficial to an organization.

Here’s what I mean by process over people:

Some organizations focus on proper structures or systems as their greatest assets instead of people. I believe that people lend real value to an organization, and that focusing on the development of people is a key ingredient for success in leadership.

Learning to be a leader is an ongoing adventure.

This list of differences makes it clear that, unlike an ordinary boss, a leader is able to be compassionate, inclusive, generous, and hard-working for the good of the team.

Instead of being a stereotypical scary or micromanaging-obsessed boss, a quality leader is able to establish an atmosphere of respect and collaboration.

Whether you are new to your work environment or a seasoned administrator, these leadership traits will help you get a jump start so that you can excel as a leader and positively impact the people around you.

For more inspiration and guidance, you can even start keeping tabs on some of the world’s top leadership experts. With an adventurous and positive attitude, anyone can learn good leadership.

Featured photo credit: Unsplash via unsplash.com

Reference

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