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Coach Yourself to Success in 5 Steps

Coach Yourself to Success in 5 Steps

Achieving success can be one of the best feelings in the world. There are tangible benefits of success such as promotions or awards, but also less obvious ones like the opportunity to grow, to stretch ourselves, and to learn. The more ambitious we are with our goals and dreams (be it running a marathon or starting our own business) the more help we need to reach them.

Professional coaches are one useful resource. They may be experts in the area of the goal we’re pursuing, like a running coach or an executive coach, or they may just be an experienced sounding board to give a different lens on our problem.

But in order to establish patterns of success and consistently achieve our goals, it’s helpful (and more convenient, and cheaper!) to adopt some self-coaching behaviours. (No, this doesn’t have to involve talking to ourselves – but it can.)

I believe it’s possible to get 80% there with 20% of the effort. To start: develop a success habit by asking yourself these questions at least once a month (or better yet, every week). Carve out an hour to sit, reflect, and write. You’ll not only achieve your goals for success faster than ever before, you’ll grow and learn while you’re doing it.

They key questions to ask yourself are…

1. What do I want to achieve?

“Happiness lies in the joy of achievement and the thrill of creative effort.” – Franklin D. Roosevelt

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This is the foundation of everything that follows. Numerous studies find that people who set goals are most successful in the long term. The brilliant thing is that you don’t have to work out all the steps to get there – at least not yet. Just identify what it is you’d like to do, and intend to do it. For instance: I want to become a successful blogger. (Bonus points if you put a date to it – eg ‘by December 31, 2014’ or ‘by end of day Tuesday’).

If you’re new to setting goals, come up with three then pick the one that feels most meaningful for you right now. Focus on this for the rest of the exercise.

See? That was easy.

Next…

2. What does success look and feel like? How will I know when I’m there?

“Visualize this thing that you want, see it, feel it, believe in it. Make your mental blue print, and begin to build.” – Robert Collier

This is where the magic starts – this is part of the ‘secret sauce’, the stuff we so often skip over because we underestimate how powerful it is.

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Close your eyes and visualize what ‘success’ really looks like. For instance, being a successful blogger means different things to different people. How will you know you’ve reached YOUR version of this goal? It could be that you will have achieved success when you have written 5 blog posts with 10,000 views each. Or when you get so many guest post requests you’re turning them away. Or when your blog generates $1000 per month in revenues. Whatever success means, paint a detailed picture in your mind, then write down the key elements. Otherwise you won’t know when you’ve achieved it, and you won’t be able to assess as easily if things have gone off the rails.

Now that you know where you want to go and what it will look and feel like to be there, put your brain to work immediately to determine…

3. What is the first step towards this success?

“Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don’t quit.” – Conrad Hilton

Ask yourself: what’s the next step I need to take to make this happen? By when will I commit to doing this?

You may be thinking, “I don’t know how to become an uber-blogger!” The great thing is that you don’t need to know the entire path to your goal – just one step at a time. If you can map out the entire journey, great. But if not, ask “what is one action item I can take that would bring me closer to this goal?” It could be as simple as compiling your favourite blog posts and authors and assessing what it is that makes you want to read them. Or, it could be signing up for WordPress to get your own domain and blog site. Once you’ve got an idea of the next steps, get moving. Do yourself a favour and follow through on this commitment to yourself, the way you would follow through on a commitment to someone else.

But what if I can’t figure out the next step? That’s ok. There are some great hacks for overcoming resistance. Try…

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  • Talking with someone who’s already achieved the goal you set. Ask them what might be a next step.
  • Closing your eyes and picturing a future you who’s already achieved this goal. Ask this version of you ‘what would be my next step?’

Once you know what your next step will be, decide…

4. What barriers will I have to overcome to accomplish this step with success?

“Success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome.” – Booker T. Washington

This is the ‘troubleshooting’ step. Undoubtedly something (or many somethings!) will come up that will get in the way of your goal. Some may not be foreseeable, but most will be. By anticipating these roadblocks upfront you can ensure you stay on track and train your brain to anticipate and problem solve. Working out these muscles will pay dividends in every aspect of your life.

A common problem: you may run out of time. Or (reverting to the blog example), you may decide that the first step is to write a post for a friend’s blog and he/she gives some extensive feedback on your writing. Anticipate the most likely barriers and visualize NOW how you will overcome each. So IF your friend sends back significant edits to your post, you’ve built in a buffer of an extra day to revise and resubmit.

Bulletproof your timelines and action plans to ensure you can leap over most hurdles that stand between you and success.

Once you’ve completed your step, ask yourself…

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5. What can I learn from this experience?

“I’ve failed over and over again in my life – and that is why I succeed.” – Michael Jordan

High achievers across sports, business, entertainment, and government share this one behaviour: they will reflect thoughtfully and detachedly on their performance and outcomes. Once you’ve achieved your step/goal, reflect and see what can be learned from your work. Some subquestions could be:

  • Did you get to the outcome you envisioned?
  • Were there challenges you didn’t expect?
  • What factors helped you?
  • Would you do anything differently if you had a ‘do over’?

Research has shown that our brains don’t actually need to ‘do’ something in order to learn – rehearsing behaviour patterns, or reflecting can be as powerful as if we’d actually had more practice, or been given the real-life opportunity for a do over.

By reflecting deliberately and learning from every situation, your can accelerate your personal and professional growth. The key for getting the most out of this is staying objective. To learn the most you need to examine from every angle with a scientist’s lens. Getting hung up on emotions or baggage will hinder your learning.

Finally, recognize that setbacks happen all the time. They’re part of life and the learning process. But the most successful people are able to ‘fail forward’, or fail in such a way that they gain valuable insight that will make them more successful next time. Being your own coach means cheering yourself on, holding yourself accountable, and sometimes, dusting yourself off! But by using this process you can set yourself up for a virtuous cycle of successes and train your brain to achieve – so that success truly does become the norm.

Featured photo credit: Paxon Woebler via flickr.com

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Last Updated on January 6, 2021

14 Ideas on How to Measure Productivity to Make Progress

14 Ideas on How to Measure Productivity to Make Progress

Everyone has heard the term productivity, and people talk about it in terms of how high it is and how to improve it. But fewer know how to measure productivity, or even what exactly we are talking about when using the term “productivity.”

In its simplest form, the productivity formula looks like this: Output ÷ Input = Productivity.

For example, you have two salespeople each making 10 calls to customers per week. The first one averages 2 sales per week and the second one averages 3 sales per week. By plugging in the numbers we get the following productivity levels for each sales person.

For salesperson one, the output is 2 sales and the input is 10 sales: 2 ÷ 10 = .2 or 20% productivity. For salesperson two, the output is 3 sales and the input is 10 sales: 3 ÷ 10 = .3 or 30% productivity.

Knowing how to measure and interpret productivity is an invaluable asset for any manager or business owner in today’s world. As an example, in the above scenario, salesperson #1 is clearly not doing as well as salesperson #2.

Knowing this information we can now better determine what course of action to take with salesperson #1.

Some possible outcomes might be to require more in-house training for that salesperson, or to have them accompany the more productive salesperson to learn a better technique. It might be that salesperson #1 just isn’t suited for sales and would do a better job in a different position.

How to Measure Productivity With Management Techniques

Knowing how to measure productivity allows you to fine tune your business by minimizing costs and maximizing profits:

1. Identify Long and Short-Term Goals

Having a good understanding of what you (or your company’s) goals are is key to measuring productivity.

For example, if your company’s goal is to maximize market share, you’ll want to measure your team’s productivity by their ability to acquire new customers, not necessarily on actual sales made.

2. Break Down Goals Into Smaller Weekly Objectives

Your long-term goal might be to get 1,000 new customers in a year. That’s going to be 20 new customers per week. If you have 5 people on your team, then each one needs to bring in 4 new customers per week.

Now that you’ve broken it down, you can track each person’s productivity week-by-week just by plugging in the numbers:

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Productivity = number of new customers ÷ number of sales calls made

3. Create a System

Have you ever noticed that whenever you walk into a McDonald’s, the French fry machine is always to your left? 

This is because McDonald’s created a system. They have determined that the most efficient way to set up a kitchen is to always have the French fry machine on the left when you walk in.

You can do the same thing and just adapt it to your business.

Let’s say that you know that your most productive salespeople are making the most sales between the hours of 3 and 7 pm. If the other salespeople are working from 9 am to 4 pm, you can potentially increase productivity through something as simple as adjusting the workday.

Knowing how to measure productivity allows you to set up, monitor, and fine tune systems to maximize output.

4. Evaluate, Evaluate, Evaluate!

We’ve already touched on using these productivity numbers to evaluate and monitor your employees, but don’t forget to evaluate yourself using these same measurements.

If you have set up a system to track and measure employees’ performance, but you’re still not meeting goals, it may be time to look at your management style. After all, your management is a big part of the input side of our equation.

Are you more of a carrot or a stick type of manager? Maybe you can try being more of the opposite type to see if that changes productivity. Are you managing your employees as a group? Perhaps taking a more one-on-one approach would be a better way to utilize each individual’s strengths and weaknesses.

Just remember that you and your management style contribute directly to your employees’ productivity.

5. Use a Ratings Scale

Having clear and concise objectives for individual employees is a crucial part of any attempt to increase workplace productivity. Once you have set the goals or objectives, it’s important that your employees are given regular feedback regarding their progress.

Using a ratings scale is a good way to provide a standardized visual representation of progress. Using a scale of 1-5 or 1-10 is a good way to give clear and concise feedback on an individual basis.

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It’s also a good way to track long-term progress and growth in areas that need improvement.

6. Hire “Mystery Shoppers”

This is especially helpful in retail operations where customer service is critical. A mystery shopper can give feedback based on what a typical customer is likely to experience.

You can hire your own shopper, or there are firms that will provide them for you. No matter which route you choose, it’s important that the mystery shoppers have a standardized checklist for their evaluation.

You can request evaluations for your employees friendliness, how long it took to greet the shopper, employees’ knowledge of the products or services, and just about anything else that’s important to a retail operation.

7. Offer Feedback Forms

Using a feedback form is a great way to get direct input from existing customers. There are just a couple of things to keep in mind when using feedback forms.

First, keep the form short, 2-3 questions max with a space for any additional comments. Asking people to fill out a long form with lots of questions will significantly reduce the amount of information you receive.

Secondly, be aware that customers are much more likely to submit feedback forms when they are unhappy or have a complaint than when they are satisfied.

You can offset this tendency by asking everyone to take the survey at the end of their interaction. This will increase compliance and give you a broader range of customer experiences, which will help as you’re learning how to measure productivity.

8. Track Cost Effectiveness

This is a great metric to have, especially if your employees have some discretion over their budgets. You can track how much each person spends and how they spend it against their productivity.

Again, this one is easy to plug into the equation: Productivity = amount of money brought in ÷ amount of money spent.

Having this information is very useful in forecasting expenses and estimating budgets.

9. Use Self-Evaluations

Asking your staff to do self evaluations can be a win-win for everyone. Studies have shown that when employees feel that they are involved and their input is taken seriously, morale improves. And as we all know, high employee morale translates into higher productivity.

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Using self-evaluations is also a good way to make sure that the employees and employers goals are in alignment.

10. Monitor Time Management

This is the number one killer of productivity in the workplace. Time spent browsing the internet, playing games, checking email, and making personal calls all contribute to lower productivity[1].

Time Management Tips to Improve Productivity

    The trick is to limit these activities without becoming overbearing and affecting morale. Studies have shown that most people will adhere to rules that they feel are fair and applied to everyone equally.

    While ideally, we may think that none of these activities should be done on company time, employees will almost certainly have a different opinion. From a productivity standpoint, it is best to have policies and rules that are seen as fair to both sides as you’re learning how to measure productivity.

    11. Analyze New Customer Acquisition

    We’ve all heard the phrase that “It’s more expensive to get a new customer than it is to keep an existing one.” And while that is very true, in order for your business to keep growing, you will need to continually add new customers.

    Knowing how to measure productivity via new customer acquisition will make sure that your marketing dollars are being spent in the most efficient way possible. This is another metric that’s easy to plug into the formula: Productivity = number of new customers ÷ amount of money spent to acquire those customers.

    For example, if you run any kind of advertising campaign, you can compare results and base your future spending accordingly.

    Let’s say that your total advertising budget is $3,000. You put $2,000 into television ads, $700 into radio ads, and $300 into print ads. When you track the results, you find that your television ad produced 50 new customers, your radio ad produced 15 new customers, and your print ad produced 9 new customers.

    Let’s plug those numbers into our equation. Television produced 50 new customers at a cost of $2,000 (50 ÷ 2000 = .025, or a productivity rate of 2.5%). The radio ads produced 15 new customers and cost $700 (15 ÷ 700 = .022, or a 2.2% productivity rate). Print ads brought in 9 new customers and cost $300 (9 ÷ 300 = .03, or a 3% return on productivity).

    From this analysis, it is clear that you would be getting the biggest bang for your advertising dollar using print ads.

    12. Utilize Peer Feedback

    This is especially useful when people who work in teams or groups. While self-assessments can be very useful, the average person is notoriously bad at assessing their own abilities.

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    Just ask a room full of people how many consider themselves to be an above average driver and you’ll see 70% of the hands go up[2]! Now we clearly know that in reality about 25% of drivers are below average, 25% are above average, and 50% are average.

    Are all these people lying? No, they just don’t have an accurate assessment of their own abilities.

    It’s the same in the workplace. Using peer feedback will often provide a more accurate assessment of a person’s ability than a self-assessment would.

    13. Encourage Innovation and Don’t Penalize Failure

    When it comes to productivity, encouraging employee input and adopting their ideas can be a great way to boost productivity. Just make sure that any changes you adopt translate into higher productivity.

    Let’s say that someone comes to you requesting an entertainment budget so that they can take potential customers golfing or out to dinner. By utilizing simple productivity metrics, you can easily produce a cost benefit analysis and either expand the program to the rest of the sales team, or terminate it completely.

    Either way, you have gained valuable knowledge and boosted morale by including employees in the decision-making process.

    14. Use an External Evaluator

    Using an external evaluator is the pinnacle of objective evaluations. Firms that provide professional evaluations use highly trained personnel that even specialize in specific industries.

    They will design a complete analysis of your business’ productivity level. In their final report, they will offer suggestions and recommendations on how to improve productivity.

    While the benefits of a professional evaluation are many, their costs make them prohibitive for most businesses.

    Final Thoughts

    These are just a few of the things you can do when learning how to measure productivity. Some may work for your particular situation, and some may not.

    The most important thing to remember when deciding how to track productivity is to choose a method consistent with your goals. Once you’ve decided on that, it’s just a matter of continuously monitoring your progress, making minor adjustments, and analyzing the results of those adjustments.

    The business world is changing fast, and having the right tools to track and monitor your productivity can give you the edge over your competition.

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    Featured photo credit: William Iven via unsplash.com

    Reference

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