Advertising
Advertising

How to Survive as the Family Tech Support Guy (or Gal)

How to Survive as the Family Tech Support Guy (or Gal)
How to Be the Family Tech Support Guy (or Gal)

    One of the most insidious pressures on tech-savvy people these days is the seemingly constant pressure to provide quick, top-quality computer and web support — to our families. If you happen to do web design, system administration, programming, or other vaguely computer-related work as part of your job, the pressure is magnified all the more.

    Advertising

    It’s work we do out of love, and usually because we want our family members to succeed at whatever they’re trying to do. Most of the time, we feel more than a little obligated, since it was probably us that got mom to buy a PC, dad to upgrade to DSL, or brother to launch a website for his part-time weekend job in the first place.

    Advertising

    But it’s a responsibility that can quickly grow to wreak havoc on our schedules. You soon find yourself barraged with calls, making house calls, and squeezing in last-minute requests. It’s like the freelancer’s worst nightmare client, except a) you’re not being paid, b) you can’t ask them to take their business elsewhere, and c) you’re expected to offer a lifetime guarantee.

    Advertising

    Here are a few tips to help keep on top of demands for help from family members. Much of this is modeled after the way a freelancer handles his or her business relations, figuring that what works for a freelancer, who has to work hard to assure their client comes back with future jobs, ought to work well for us in dealing with our families, who (alas?) will keep on giving us work regardless of performance or attitude.

    Advertising

    • Beware the Curse of Knowledge! The single most important thing to keep in mind when offering your services to your family is that you are a different kind of person than they are. Most people that understand computers well enough to be the “go to” person for their family’s computer woes are actually interested in how computers work and curious about what else it can do. Not so The Others; they’re in search of simple answers that don’t have to explain anything other than how to do task x. This can get frustrating — you say “click on the file menu” and they say “huh?” Don’t assume familiarity with even the most basic tasks (except the whole thing about not talking into the mouse). Don’t talk down to them, but keep it simple and clear. Try reminding yourself that this person gave birth to you/taught you to ride a bike/never told mom about the time you were smoking behind the gym/brought you into this world and can take you out/loves you despite your faults.
    • Get a brief. What exactly does your family member want you to do? Just like a designer wouldn’t start a project without knowing what her client’s needs were, you shouldn’t undertake a project for family without them taking the time to detail what they want. Otherwise you may find you’ve spent a lot of time on something that will never get used.
    • Schedule. Make the best estimate of how long the task will take and schedule it in just like a professional gig. It’s tempting to take on jobs for family members as either a) immediate-priority, drop everything tasks, or b) spare-time tasks. The first will cause stress and the neglect of other projects, the second will cause resentment in family members who feel you’re blowing off something that is really important to them. So let them know when you’ll be able to work on it, explaining that you’d like to give them the attention they deserve without distractions.
    • Learn to say “no”. It’s hard enough saying “no” to a boss or client, I know. But you have to be realistic, too — sometimes family work would be better served by someone else in your family (and boy will they appreciate the referral!) or by a professional. And sometimes you simply cannot find the time to do a good job.
    • Invoice. This doesn’t apply to all cases — when mom needs help setting up her new email account, for example — but some tasks are big and should really be done by a professional. If you happen to be such a professional, let your family member know that you can offer them a nice “family discount” but the job is too big to take on for free. Obviously you’ll want to use your judgment here, but don’t let yourself be taken advantage of — if taking on a task for a family member means you’ll have to give up paid work, you deserve to be compensated.
    • Know your limits. Don’t take on jobs that are too far beyond your own abilities. There’s a world of difference between figuring out how to install a new CPU on your own PC and doing the same on mom’s computer, screwing up, and depriving her of her online Boggle matches and email from her grandkids. Keep the experimentation at home and know when to turn your family member over to a pro.
    • Upsell. If you’re doing a logo for your sister-in-law’s in-home lingerie sales business, why not offer to throw in letterhead for half your usual price? OK, I’m just kidding — I suppose it is possible to take the whole “client relations” thing too far when dealing with family.

    Working for family can feel like extortion sometimes — it’s not entirely fair that everyone leans on you for help, and you have very little choice in the matter. Remember that, despite the frustrations, requests for help from family are a sign of pride in your accomplishments and a recognition of your value.

    Bonus Tip: install LogMeIn Free on all your family member’s computers and link them to your account. Then you’ll be able to log in to their computers from home and work on it just like you would if you were in front of the computer itself. This is obviously no good for problems when the computer won’t boot or there’s a hardware problem, but for little things like setting up email, updating a program, or troubleshooting a network connection, it’s just the thing. And it’s free.

    More by this author

    Is Procrastination Bad? The Truth About Procrastination Revealed How to Take Notes Effectively: Powerful Note-Taking Techniques Becoming Self-Taught (The How-To Guide) The Science of Setting Goals (And How It Affects Your Brain) The Importance of Reminders (And How to Make a Reminder That Works)

    Trending in Featured

    1 How to Cultivate Continuous Learning to Stay Competitive 2 Simple Productivity: 10 Ways to Do More by Focusing on the Essentials 3 Is Procrastination Bad? The Truth About Procrastination Revealed 4 12 Rules for Self-Management 5 How to Take Notes Effectively: Powerful Note-Taking Techniques

    Read Next

    Advertising
    Advertising
    Advertising

    Last Updated on November 5, 2019

    How to Cultivate Continuous Learning to Stay Competitive

    How to Cultivate Continuous Learning to Stay Competitive

    Assuming the public school system didn’t crush your soul, learning is a great activity. It expands your viewpoint. It gives you new knowledge you can use to improve your life. It is important for your personal growth. Even if you discount the worldly benefits, the act of learning can be a source of enjoyment.

    “I have never let my schooling interfere with my education.” — Mark Twain

    But in a busy world, it can often be hard to fit in time to learn anything that isn’t essential. The only things learned are those that need to be. Everything beyond that is considered frivolous. Even those who do appreciate the practice of lifelong learning, can find it difficult to make the effort.

    Here are some tips for installing the habit of continuous learning:

    1. Always Have a Book

    It doesn’t matter if it takes you a year or a week to read a book. Always strive to have a book that you are reading through, and take it with you so you can read it when you have time.

    Just by shaving off a few minutes in-between activities in my day I can read about a book per week. That’s at least fifty each year.

    2. Keep a “To-Learn” List

    We all have to-do lists. These are the tasks we need to accomplish. Try to also have a “to-learn” list. On it you can write ideas for new areas of study.

    Advertising

    Maybe you would like to take up a new language, learn a skill or read the collective works of Shakespeare. Whatever motivates you, write it down.

    3. Get More Intellectual Friends

    Start spending more time with people who think. Not just people who are smart, but people who actually invest much of their time in learning new skills. Their habits will rub off on you.

    Even better, they will probably share some of their knowledge with you.

    4. Guided Thinking

    Albert Einstein once said,

    “Any man who reads too much and uses his own brain too little falls into lazy habits of thinking.”

    Simply studying the wisdom of others isn’t enough, you have to think through ideas yourself. Spend time journaling, meditating or contemplating over ideas you have learned.

    5. Put it Into Practice

    Skill based learning is useless if it isn’t applied. Reading a book on C++ isn’t the same thing as writing a program. Studying painting isn’t the same as picking up a brush.

    Advertising

    If your knowledge can be applied, put it into practice.

    In this information age, we’re all exposed to a lot of information, it’s important to re-learn how to learn so as to put the knowledge into practice.

    6. Teach Others

    You learn what you teach. If you have an outlet of communicating ideas to others, you are more likely to solidify that learning.

    Start a blog, mentor someone or even discuss ideas with a friend.

    7. Clean Your Input

    Some forms of learning are easy to digest, but often lack substance.

    I make a point of regularly cleaning out my feed reader for blogs I subscribe to. Great blogs can be a powerful source of new ideas. But every few months, I realize I’m collecting posts from blogs that I am simply skimming.

    Every few months, purify your input to save time and focus on what counts.

    Advertising

    8. Learn in Groups

    Lifelong learning doesn’t mean condemning yourself to a stack of dusty textbooks. Join organizations that teach skills.

    Workshops and group learning events can make educating yourself a fun, social experience.

    9. Unlearn Assumptions

    You can’t add water to a full cup. I always try to maintain a distance away from any idea. Too many convictions simply mean too few paths for new ideas.

    Actively seek out information that contradicts your worldview.

    Our minds can’t be trusted, but this is what we can do about it to be wiser.

    10. Find Jobs that Encourage Learning

    Pick a career that encourages continual learning. If you are in a job that doesn’t have much intellectual freedom, consider switching to one that does.

    Don’t spend forty hours of your week in a job that doesn’t challenge you.

    Advertising

    11. Start a Project

    Set out to do something you don’t know how. Forced learning in this way can be fun and challenging.

    If you don’t know anything about computers, try building one. If you consider yourself a horrible artist, try a painting.

    12. Follow Your Intuition

    Lifelong learning is like wandering through the wilderness. You can’t be sure what to expect and there isn’t always an end goal in mind.

    Letting your intuition guide you can make self-education more enjoyable. Most of our lives have been broken down to completely logical decisions, that making choices on a whim has been stamped out.

    13. The Morning Fifteen

    Productive people always wake up early. Use the first fifteen minutes of your morning as a period for education.

    If you find yourself too groggy, you might want to wait a short time. Just don’t put it off later in the day where urgent activities will push it out of the way.

    14. Reap the Rewards

    Learn information you can use. Understanding the basics of programming allows me to handle projects that other people would require outside help. Meeting a situation that makes use of your educational efforts can be a source of pride.

    15. Make Learning a Priority

    Few external forces are going to persuade you to learn. The desire has to come from within. Once you decide you want to make lifelong learning a habit, it is up to you to make it a priority in your life.

    More About Continuous Learning

    Featured photo credit: Paul Schafer via unsplash.com

    Read Next