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How to Survive as the Family Tech Support Guy (or Gal)

How to Survive as the Family Tech Support Guy (or Gal)
How to Be the Family Tech Support Guy (or Gal)

    One of the most insidious pressures on tech-savvy people these days is the seemingly constant pressure to provide quick, top-quality computer and web support — to our families. If you happen to do web design, system administration, programming, or other vaguely computer-related work as part of your job, the pressure is magnified all the more.

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    It’s work we do out of love, and usually because we want our family members to succeed at whatever they’re trying to do. Most of the time, we feel more than a little obligated, since it was probably us that got mom to buy a PC, dad to upgrade to DSL, or brother to launch a website for his part-time weekend job in the first place.

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    But it’s a responsibility that can quickly grow to wreak havoc on our schedules. You soon find yourself barraged with calls, making house calls, and squeezing in last-minute requests. It’s like the freelancer’s worst nightmare client, except a) you’re not being paid, b) you can’t ask them to take their business elsewhere, and c) you’re expected to offer a lifetime guarantee.

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    Here are a few tips to help keep on top of demands for help from family members. Much of this is modeled after the way a freelancer handles his or her business relations, figuring that what works for a freelancer, who has to work hard to assure their client comes back with future jobs, ought to work well for us in dealing with our families, who (alas?) will keep on giving us work regardless of performance or attitude.

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    • Beware the Curse of Knowledge! The single most important thing to keep in mind when offering your services to your family is that you are a different kind of person than they are. Most people that understand computers well enough to be the “go to” person for their family’s computer woes are actually interested in how computers work and curious about what else it can do. Not so The Others; they’re in search of simple answers that don’t have to explain anything other than how to do task x. This can get frustrating — you say “click on the file menu” and they say “huh?” Don’t assume familiarity with even the most basic tasks (except the whole thing about not talking into the mouse). Don’t talk down to them, but keep it simple and clear. Try reminding yourself that this person gave birth to you/taught you to ride a bike/never told mom about the time you were smoking behind the gym/brought you into this world and can take you out/loves you despite your faults.
    • Get a brief. What exactly does your family member want you to do? Just like a designer wouldn’t start a project without knowing what her client’s needs were, you shouldn’t undertake a project for family without them taking the time to detail what they want. Otherwise you may find you’ve spent a lot of time on something that will never get used.
    • Schedule. Make the best estimate of how long the task will take and schedule it in just like a professional gig. It’s tempting to take on jobs for family members as either a) immediate-priority, drop everything tasks, or b) spare-time tasks. The first will cause stress and the neglect of other projects, the second will cause resentment in family members who feel you’re blowing off something that is really important to them. So let them know when you’ll be able to work on it, explaining that you’d like to give them the attention they deserve without distractions.
    • Learn to say “no”. It’s hard enough saying “no” to a boss or client, I know. But you have to be realistic, too — sometimes family work would be better served by someone else in your family (and boy will they appreciate the referral!) or by a professional. And sometimes you simply cannot find the time to do a good job.
    • Invoice. This doesn’t apply to all cases — when mom needs help setting up her new email account, for example — but some tasks are big and should really be done by a professional. If you happen to be such a professional, let your family member know that you can offer them a nice “family discount” but the job is too big to take on for free. Obviously you’ll want to use your judgment here, but don’t let yourself be taken advantage of — if taking on a task for a family member means you’ll have to give up paid work, you deserve to be compensated.
    • Know your limits. Don’t take on jobs that are too far beyond your own abilities. There’s a world of difference between figuring out how to install a new CPU on your own PC and doing the same on mom’s computer, screwing up, and depriving her of her online Boggle matches and email from her grandkids. Keep the experimentation at home and know when to turn your family member over to a pro.
    • Upsell. If you’re doing a logo for your sister-in-law’s in-home lingerie sales business, why not offer to throw in letterhead for half your usual price? OK, I’m just kidding — I suppose it is possible to take the whole “client relations” thing too far when dealing with family.

    Working for family can feel like extortion sometimes — it’s not entirely fair that everyone leans on you for help, and you have very little choice in the matter. Remember that, despite the frustrations, requests for help from family are a sign of pride in your accomplishments and a recognition of your value.

    Bonus Tip: install LogMeIn Free on all your family member’s computers and link them to your account. Then you’ll be able to log in to their computers from home and work on it just like you would if you were in front of the computer itself. This is obviously no good for problems when the computer won’t boot or there’s a hardware problem, but for little things like setting up email, updating a program, or troubleshooting a network connection, it’s just the thing. And it’s free.

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    Last Updated on July 9, 2019

    How to Stay Motivated and Reach Your Big Goals in Life

    How to Stay Motivated and Reach Your Big Goals in Life

    It is hardly a secret that the key to successfully accomplishing one goal after another is staying motivated. There are, of course, tasks which successful people may not like at all, yet they find motivation to complete them because they recognize how each particular task serves a greater goal.

    So how to stay motivated most of the time? Here are 5 simple yet effective ways on how to stay motivated and get what you want:

    1. Find the Good Reasons

    Anything you do, no matter how simple, has a number of good reasons behind it.

    You may not be able to find good reasons to do some tasks at first but, if you take just a few moments to analyze them, you will easily spot something good. We also have many tasks which don’t need any reasoning at all – we’ve been doing them for so long that they feel natural.

    If you’re ever stuck with some tasks you hate and there seems to be no motivation to complete it whatsoever, here’s what you need to do: find your good reasons.

    Even when you set goals, there needs to be reasons behind these goals. They may not be obvious, but stay at it until you see some, as this will bring your motivation back and will help you finish the task.

    Some ideas for what a good reason can be:

    • A material reward – quite often, you will get paid for doing something you normally don’t like doing at all.
    • Personal gain – you will learn something new or will perhaps improve yourself in a certain way.
    • A feeling of accomplishment – at least you’ll be able to walk away feeling great about finding the motivation and courage to complete such a tedious task.
    • A step closer to your bigger goal – even the biggest accomplishments in history have started small and relied on simple and far less pleasant tasks than you might be working on. Every task you complete brings you closer to the ultimate goal, and acknowledging this always feels good.

    2. Make It Fun

    When it comes to motivation, attitude is everything. Different people may have completely opposite feelings towards the same task: some will hate it, others will love it.

    Why do you think this happens? It’s simple: some of us find ways to make any task interesting and fun to do!

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    Take sports for example. Visiting your local gym daily for a half-an-hour workout session sounds rather boring to some. Yet many others love the idea!

    They like exercising not only because they recognize the good reasons behind it, but simply because it’s fun! At certain time of their daily schedule, they find going to gym to be the best thing to do, simply because nothing else will fit their time and lifestyle so perfectly.

    Depending on how you look at it, you can have fun doing just about anything! Just look for ways of having fun, and you’ll find them!

    A simple approach is to start working on any task by asking yourself a few questions:

    • How can I enjoy this task?
    • What can I do to make this task fun for myself and possibly for others?
    • How can I make this work the best part of my day?

    As long as you learn to have the definite expectation of any task being potentially enjoyable, you will start to feel motivated.

    Some of you will probably think of a thing or two which are valid exceptions from this statement, like something you always hate doing no matter how hard you try making it fun. You’re probably right, and that’s why I don’t claim everything to be fun.

    However, most tasks have a great potential of being enjoyable, and so looking for ways to have fun while working is definitely a good habit to acquire.

    3. Take a Different Approach

    When something doesn’t feel right, it’s always a good time to take a moment and look for a different approach for the task.

    You may be doing everything correctly and most efficiently, but such approach isn’t necessarily the most motivating one. Quite often, you can find a number of obvious tweaks to your current approach which will both change your experience and open up new possibilities.

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    That’s why saying “one way or another” is so common — if you really want to accomplish your goal, there is always a way; and most likely, there’s more than one way.

    If a certain approach doesn’t work for you, find another one, and keep trying until you find the one which will both keep you motivated and get you the desired results.

    Some people think that trying a different approach means giving up. They take pride in being really stubborn and refusing to try any other options on their way towards the goal.

    My opinion on this is that the power of focus is great, but you should be focusing on your goal, and not limiting your options by focusing on just one way to accomplish it it.

    4. Recognize Your Progress

    Everything you may be working on can be easily split into smaller parts and stages. For most goals, it is quite natural to split the process of accomplishing them into smaller tasks and milestones. There are a few reasons behind doing this, and one of them is tracking your progress.

    We track our progress automatically with most activities. But to stay motivated, you need to recognize your progress, not merely track it.

    Here’s how tracking and recognizing your progress is different:

    Tracking is merely taking a note of having reached a certain stage in your process. Recognizing is taking time to look at a bigger picture and realize where exactly you are, and how much more you have left to do.

    For example, if you’re going to read a book, always start by going through the contents table. Getting familiar with chapter titles and memorizing their total number will make it easier for you to recognize your progress as you read. Confirming how many pages your book has before starting it is also a good idea.

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    You see, reading any book you will be automatically looking at page numbers and chapter titles, but without knowing the total number of pages, this information will have little meaning.

    Somehow, it is human nature to always want things to happen in short term or even at once. Even though we split complex tasks into simpler actions, we don’t quite feel the satisfaction until all is done and the task is fully complete.

    For many scenarios though, the task is so vast that such approach will drain all the motivation out of you long before you have a chance to reach your goal. That’s why it is important to always take small steps and recognize the positive different and progress made. This is how your motivation can sustain in long term.

    5. Reward Yourself

    This is a trick everyone likes: rewarding yourself is always pleasant. This is also one of the easiest and at the same time most powerful ways to stay motivated!

    Feeling down about doing something? Dread the idea of working on some task? Hate the whole idea of working? You’re not alone.

    Right from the beginning, agree on some deliverables which will justify yourself getting rewarded. As soon as you get one of the agreed results, take time to reward yourself in some way.

    For some tasks, just taking a break and relaxing for a few minutes will do.

    For others, you may want to get a fresh cup of coffee and even treat yourself a dessert.

    For even bigger and more demanding tasks, reward yourself by doing something even more enjoyable, like going to a cinema or taking a trip to some place nice, or even buying yourself something.

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    Your progress may not seem to others like anything worth celebrating but, take time and do it anyway! It is your task and your reward, so any ways to stay motivated are good.

    The more you reward yourself for the honestly made progress, the more motivated you will feel about reaching new milestones, thus finally accomplishing your goal.

    Mix and Match

    Now that you have these five ways of staying motivated, it is a good moment to give you the key to them all: mix and match!

    Pick one of the techniques and apply it to your situation. If it doesn’t work, or if you simply want to get more motivated, try another technique right way. Mix different approaches and match them to your task for the best results.

    Just think about it: Finding good reasons to work on your task is bound to helping you feel better; and identifying ways to make it fun will help you enjoy the task even more.

    Or, if you plan a few points for easier tracking of your progress and on top of that, agree on rewarding yourself as you go; this will make you feel most motivated about anything you have to work through.

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    Featured photo credit: Lucas Lenzi via unsplash.com

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