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How to Survive as the Family Tech Support Guy (or Gal)

How to Survive as the Family Tech Support Guy (or Gal)
How to Be the Family Tech Support Guy (or Gal)

    One of the most insidious pressures on tech-savvy people these days is the seemingly constant pressure to provide quick, top-quality computer and web support — to our families. If you happen to do web design, system administration, programming, or other vaguely computer-related work as part of your job, the pressure is magnified all the more.

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    It’s work we do out of love, and usually because we want our family members to succeed at whatever they’re trying to do. Most of the time, we feel more than a little obligated, since it was probably us that got mom to buy a PC, dad to upgrade to DSL, or brother to launch a website for his part-time weekend job in the first place.

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    But it’s a responsibility that can quickly grow to wreak havoc on our schedules. You soon find yourself barraged with calls, making house calls, and squeezing in last-minute requests. It’s like the freelancer’s worst nightmare client, except a) you’re not being paid, b) you can’t ask them to take their business elsewhere, and c) you’re expected to offer a lifetime guarantee.

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    Here are a few tips to help keep on top of demands for help from family members. Much of this is modeled after the way a freelancer handles his or her business relations, figuring that what works for a freelancer, who has to work hard to assure their client comes back with future jobs, ought to work well for us in dealing with our families, who (alas?) will keep on giving us work regardless of performance or attitude.

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    • Beware the Curse of Knowledge! The single most important thing to keep in mind when offering your services to your family is that you are a different kind of person than they are. Most people that understand computers well enough to be the “go to” person for their family’s computer woes are actually interested in how computers work and curious about what else it can do. Not so The Others; they’re in search of simple answers that don’t have to explain anything other than how to do task x. This can get frustrating — you say “click on the file menu” and they say “huh?” Don’t assume familiarity with even the most basic tasks (except the whole thing about not talking into the mouse). Don’t talk down to them, but keep it simple and clear. Try reminding yourself that this person gave birth to you/taught you to ride a bike/never told mom about the time you were smoking behind the gym/brought you into this world and can take you out/loves you despite your faults.
    • Get a brief. What exactly does your family member want you to do? Just like a designer wouldn’t start a project without knowing what her client’s needs were, you shouldn’t undertake a project for family without them taking the time to detail what they want. Otherwise you may find you’ve spent a lot of time on something that will never get used.
    • Schedule. Make the best estimate of how long the task will take and schedule it in just like a professional gig. It’s tempting to take on jobs for family members as either a) immediate-priority, drop everything tasks, or b) spare-time tasks. The first will cause stress and the neglect of other projects, the second will cause resentment in family members who feel you’re blowing off something that is really important to them. So let them know when you’ll be able to work on it, explaining that you’d like to give them the attention they deserve without distractions.
    • Learn to say “no”. It’s hard enough saying “no” to a boss or client, I know. But you have to be realistic, too — sometimes family work would be better served by someone else in your family (and boy will they appreciate the referral!) or by a professional. And sometimes you simply cannot find the time to do a good job.
    • Invoice. This doesn’t apply to all cases — when mom needs help setting up her new email account, for example — but some tasks are big and should really be done by a professional. If you happen to be such a professional, let your family member know that you can offer them a nice “family discount” but the job is too big to take on for free. Obviously you’ll want to use your judgment here, but don’t let yourself be taken advantage of — if taking on a task for a family member means you’ll have to give up paid work, you deserve to be compensated.
    • Know your limits. Don’t take on jobs that are too far beyond your own abilities. There’s a world of difference between figuring out how to install a new CPU on your own PC and doing the same on mom’s computer, screwing up, and depriving her of her online Boggle matches and email from her grandkids. Keep the experimentation at home and know when to turn your family member over to a pro.
    • Upsell. If you’re doing a logo for your sister-in-law’s in-home lingerie sales business, why not offer to throw in letterhead for half your usual price? OK, I’m just kidding — I suppose it is possible to take the whole “client relations” thing too far when dealing with family.

    Working for family can feel like extortion sometimes — it’s not entirely fair that everyone leans on you for help, and you have very little choice in the matter. Remember that, despite the frustrations, requests for help from family are a sign of pride in your accomplishments and a recognition of your value.

    Bonus Tip: install LogMeIn Free on all your family member’s computers and link them to your account. Then you’ll be able to log in to their computers from home and work on it just like you would if you were in front of the computer itself. This is obviously no good for problems when the computer won’t boot or there’s a hardware problem, but for little things like setting up email, updating a program, or troubleshooting a network connection, it’s just the thing. And it’s free.

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    Last Updated on October 30, 2018

    How to Motivate Yourself: 13 Simple Ways You Can Try Right Now

    How to Motivate Yourself: 13 Simple Ways You Can Try Right Now

    Who needs Tony Robbins when you can motivate yourself? Overcoming the emotional hurdle to get stuff done when you’d rather sit on the couch isn’t always easy. But unless calling in sick and waking up at noon have no consequences for you, it’s often a must.

    For those of you who never procrastinate, distract yourself or drag your feet when you should be doing something important, well done so far! But for the rest of you, it’s good to have a library of motivational boosters to move along.

    Whether you’re starting a buisiness, trying to los weight or breaking a bad habit, you’ll learn how to motivate yourself with different techniques in this article.

    13 Simple Ways to Motivate Yourself Right Now

    Despite your best efforts, passion, habits and a flow-producing environment can fail. In that case, it’s time to find whatever emotional pump-up you can use to get started:

    1. Go back to “why”

    Focusing on a dull task doesn’t make it any more attractive. Zooming out and asking yourself why you are bothering in the first place will make it more appealing.

    If you can’t figure out why, then there’s a good chance you shouldn’t bother with it in the first place.

    2. Go for five

    Start working for five minutes. Often that little push will be enough to get you going.

    3. Move around

    Get your body moving as you would if you were extremely motivated to do something. This ‘faking it’ approach to motivation may seem silly or crude but it works.

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    4. Find the next step

    If it seems impossible to work on a project for you, you can try to focus on the next immediate step.

    Fighting an amorphous blob of work will only cause procrastination. Chunk it up so that it becomes manageable. Learn how to stop procrastinating in this guide.

    5. Find your itch

    What is keeping you from working? Don’t let the itch continue without isolating it and removing the problem.

    Are you unmotivated because you feel overwhelmed, tired, afraid, bored, restless or angry? Maybe it is because you aren’t sure you have time or delegated tasks haven’t been finished yet?

    6. Deconstruct your fears

    I’m sure you don’t have a phobia about getting stuff done. But at the same time, hidden fears or anxieties can keep you from getting real work completed.

    Isolate the unknowns and make yourself confident, you can handle the worst case scenario.

    7. Get a partner

    Find someone who will motivate you when you’re feeling lazy. I have a friend I go to the gym with. Besides spotting weight, having a friend can help motivate you to work hard when you’d normally quit.

    8. Kickstart your day

    Plan out tomorrow. Get up early and place all the important things early in the morning. Building momentum early in the day can usually carry you forward far later.

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    Having a morning routine is a good idea for you to stay motivated!

    9. Read books

    Read not just self-help or motivational books but any book that has new ideas. New ideas get your mental gears turning and can build motivation. Here’re more reasons to read every day.

    Learning new ideas puts your brain in motion so it requires less time to speed up to your tasks.

    10. Get the right tools

    Your environment can have a profound effect on your enthusiasm. Computers that are too slow, inefficient applications or a vehicle that breaks down constantly can kill your motivation.

    Building motivation is almost as important as avoiding the traps that can stop it.

    11. Be careful with the small problems

    The worst killer of motivation is facing a seemingly small problem that creates endless frustration.

    Reframe little problems that must be fixed as bigger ones or they will kill any drive you have.

    12. Develop a mantra

    Find a few statements that focus your mind and motivate you. It doesn’t matter whether they are pulled from a tacky motivational poster or just a few words to tell you what to do.

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    If you aren’t sure where to start, a good personal mantra is “Do it now!” You can find more here too: 7 Empowering Affirmations That Will Help You Be Mentally Strong

    13. Build on success

    Success creates success. When you’ve just won, it is easy to feel motivated about almost anything. Emotions tend not to be situation specific, so a small win, whether it is a compliment from a colleague or finishing two thirds of your tasks before noon can turn you into a juggernaut.

    There are many ways you can place small successes earlier on to spur motivation later. Structuring your to-do lists, placing straightforward tasks such as exercising early in the day or giving yourself an affirmation can do the trick.

    How to Stay Motivated Forever (Without Motivation Tricks)

    The best way to motivate yourself is to organize your life so you don’t have to. If work is a constant battle for you, perhaps it is time to start thinking about a new job. The idea is that explicit motivational techniques should be a backup, not your regular routine.

    Here are some other things to consider making work flow more naturally:

    Passion

    Do things you have a passion for. We all have to do things we don’t want to. But if life has become a chronic source of dull chores, you’ve got a big problem that needs fixing.

    Not sure what your passion is to get you motivated? This will help you:

    How to Get Motivated and Be Happy Every Day When You Wake Up

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    Habits

    You can’t put everything on autopilot. I’ve found putting a few core habits in place creates a structure for the day.

    Waking up at the same time, working at the same times and having a similar productive routine makes it easier to do the next day.

    This guide will be useful for you if you’re looking to build good habits:

    Understand Your Habits to Control Them 100%

    Flow

    Flow is the state where your mind is completely focused on the task at hand. While there are many factors that go into producing this state, having the right challenge level is a big part.

    Find ways to tweak your tasks so they hover in that sweet spot between boredom and maddening frustration.

    Easily distracted and hard to focus? Here’s your solution.

    Final Thoughts

    With all these tips I’ve shared with you, now you know what to do when you’re feeling unmotivated.

    Find your passion and develop a positive mantra so when the next time negativity hits you again, you know how to stay positive and motivated!

    Featured photo credit: Pexels via pexels.com

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