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How To Handle Personality Conflicts At Work

How To Handle Personality Conflicts At Work

At some point in our professional lives, most of us will have to deal with people we just don’t like or can’t seem to get along with. A clash of personalities is most likely at the root of these conflicts. Despite our best efforts, we sometimes just can’t seem to make it work. The unfortunate result is that the quality and enjoyment of our work suffers, and our stress levels skyrocket. In most cases when personality conflicts happen in the workplace, the entire team is disrupted as well.

Different types of Personality conflicts

Work style differences – people work in different ways. That’s just a reality in the workplace. Some people work quickly, completing their tasks as soon as they are assigned, while others like the rush of waiting till the deadline is looming. Some like to work on what appeals to them first, while others prefer to work methodically down their checklist from step to step.

Background differences – gender, ethnicity, social economic status, political views, and religious backgrounds can cause people to view situations with different perspectives. Our perception is in large part determined by our personal experiences and beliefs. These differences in perspective have a major impact on how we interact with others.

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Attitude differences – cynicism, arrogance, and irritability all contribute to an attitude of negativity. A negative attitude interferes with effective communication. Nobody wants to be around a terribly negative person. If you are a naturally upbeat, optimistic type of person, you may have difficulty dealing with someone who has a negative attitude. Some people constantly complain, looking for flaws, while others look for the positive and focus on finding solutions. This makes collaboration extremely difficult.

Competitive versus cooperative differences – some people feel the need to compete and compare constantly, while others seek to cooperate and work together, rather than against each other. It’s very difficult to work with people who are condescending, petty, posturing, and aggressive. The constant attitude of undermining and one-upmanship can be very draining. When the competitive attitude is taken to extreme, it can result in intentional sabotage, which puts the other person in a perpetually defensive state.

Consequences of personality conflicts

Personality conflicts exist, that’s a fact. It’s important however, to realize that there can be serious consequences when personalities clash.

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Stress – having to deal with personality clashes causes a great deal of tension and anxiety. Being in a constant state of alert, preparing for the next unpleasant interaction, can cause both physical and mental strain. In certain situations, this stress can have real physical impact on health. Sometimes the level of stress is unbearable, causing workers to leave their jobs.

Lower productivity – when members of the team are in conflict with each other, that conflict has a negative effect on the entire project. Conflict drains energy and lowers productivity. The effectiveness of teams relies in large part on their ability to work in a cooperative manner. When that cooperation is disrupted, the progress of the whole team suffers. Whether the clash is overtly obvious, or subtle, personality conflicts affect the morale of team, and sometimes entire office.

Handling personality clashes

The good news is that while workplace conflicts are unavoidable, there are ways to minimize them.

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Some things to keep in mind:

  • Your way is not always the right way, and your personality is not necessarily the “normal” one.
  • Except that, people have different perspectives. All are valid.
  • Different personalities, if handled correctly, can strengthen a team by contributing different ideas and solutions.
  • When personality conflicts have reached the point where they interfere with the ability to work, it’s necessary to deal with them.

Strategies:

Acceptance – sometimes all that’s necessary to defuse a personality conflict is a little bit of kindness and understanding. When we’re able to accept personality differences, it often defuses defensiveness and friction.

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Stay professional – conduct yourself in a professional manner. Be calm and courteous during interactions. Even when personality differences exist, if both parties remain professional, confrontation can be avoided. It’s not necessary for coworkers to like each other to work together effectively. Remain professional and don’t take it personally. Watch your tone. It’s important to make sure the tone of your communications whether in person, via e-mail or over the phone is appropriate and not hostile.

Find the source – when personality conflicts do arise, it’s important to determine what the real issue is. Is it just a difference of opinion, or is there a more serious underlying problem? It’s a good idea to address the problem with the other person directly. It’s important for both parties to be aware and have an understanding of the conflict in order to have any hope of resolution.

Take it to management – if you have been unable to resolve a personality conflict that is interfering with your work, it may be necessary to bring it to the attention of management. Sometimes effective mediation by third-party is all that’s necessary to defuse conflict. Some companies offer workshops or training that teach coworkers how to navigate difficulties and learn to get along with each other, despite differences. When those strategies don’t work, it may be necessary for management to separate the parties involved in the conflict. Sometimes it may be possible to simply assign the individuals to different projects or teams. In extreme cases, it may be necessary for one of the parties to be transferred to another department or division to eliminate contact.

Personality conflicts can be one of the biggest challenges in the workplace. Conflicts can usually be diffused by acceptance, understanding, appropriate action, and professionalism. Its imperative to remember that while you cannot control the behavior of other people, you can control how you react to it. When conflicts can be resolved, the result is a happier and more productive workplace. The important thing is not to let personality conflict and destructive work relationships interfere with your career. Address them, resolve them, or as a last resort move on.

Featured photo credit:  fighting between white via Shutterstock

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Royale Scuderi

A creative strategist, consultant and writer who specializes in cultivating human potential for happiness, health and fulfillment.

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Last Updated on December 3, 2019

10 Life Lessons You’d Better Learn Early on in Life

10 Life Lessons You’d Better Learn Early on in Life

There are so many lessons I wish I had learned while I was young enough to appreciate and apply them. The thing with wisdom, and often with life lessons in general, is that they’re learned in retrospect, long after we needed them. The good news is that other people can benefit from our experiences and the lessons we’ve learned.

Here’re 10 important life lessons you should learn early on:

1. Money Will Never Solve Your Real Problems

Money is a tool; a commodity that buys you necessities and some nice “wants,” but it is not the panacea to your problems.

There are a great many people who are living on very little, yet have wonderfully full and happy lives… and there are sadly a great many people are living on quite a lot, yet have terribly miserable lives.

Money can buy a nice home, a great car, fabulous shoes, even a bit of security and some creature comforts, but it cannot fix a broken relationship, or cure loneliness, and the “happiness” it brings is only fleeting and not the kind that really and truly matters. Happiness is not for sale. If you’re expecting the “stuff” you can buy to “make it better,” you will never be happy.

2. Pace Yourself

Often when we’re young, just beginning our adult journey we feel as though we have to do everything at once. We need to decide everything, plan out our lives, experience everything, get to the top, find true love, figure out our life’s purpose, and do it all at the same time.

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Slow down—don’t rush into things. Let your life unfold. Wait a bit to see where it takes you, and take time to weigh your options. Enjoy every bite of food, take time to look around you, let the other person finish their side of the conversation. Allow yourself time to think, to mull a bit.

Taking action is critical. Working towards your goals and making plans for the future is commendable and often very useful, but rushing full-speed ahead towards anything is a one-way ticket to burnout and a good way to miss your life as it passes you by.

3. You Can’t Please Everyone

“I don’t know the secret to success, but the secret to failure is trying to please everyone” – Bill Cosby.

You don’t need everyone to agree with you or even like you. It’s human nature to want to belong, to be liked, respected and valued, but not at the expense of your integrity and happiness. Other people cannot give you the validation you seek. That has to come from inside.

Speak up, stick to your guns, assert yourself when you need to, demand respect, stay true to your values.

4. Your Health Is Your Most Valuable Asset

Health is an invaluable treasure—always appreciate, nurture, and protect it. Good health is often wasted on the young before they have a chance to appreciate it for what it’s worth.

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We tend to take our good health for granted, because it’s just there. We don’t have to worry about it, so we don’t really pay attention to it… until we have to.

Heart disease, bone density, stroke, many cancers—the list of many largely preventable diseases is long, so take care of your health now, or you’ll regret it later on.

5. You Don’t Always Get What You Want

“Life is what happens while you’re busy making other plans.” – John Lennon

No matter how carefully you plan and how hard you work, sometimes things just don’t work out the way you want them to… and that’s okay.

We have all of these expectations; predetermined visions of what our “ideal” life will look like, but all too often, that’s not the reality of the life we end up with. Sometimes our dreams fail and sometimes we just change our minds mid-course. Sometimes we have to flop to find the right course and sometimes we just have to try a few things before we find the right direction.

6. It’s Not All About You

You are not the epicenter of the universe. It’s very difficult to view the world from a perspective outside of your own, since we are always so focused on what’s happening in our own lives. What do I have to do today? What will this mean for me, for my career, for my life? What do I want?

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It’s normal to be intensely aware of everything that’s going on in your own life, but you need to pay as much attention to what’s happening around you, and how things affect other people in the world as you do to your own life. It helps to keep things in perspective.

7. There’s No Shame in Not Knowing

No one has it all figured out. Nobody has all the answers. There’s no shame in saying “I don’t know.” Pretending to be perfect doesn’t make you perfect. It just makes you neurotic to keep up the pretense of manufactured perfection.

We have this idea that there is some kind of stigma or shame in admitting our limitations or uncertainly, but we can’t possibly know everything. We all make mistakes and mess up occasionally. We learn as we go, that’s life.

Besides—nobody likes a know-it-all. A little vulnerability makes you human and oh so much more relatable.

8. Love Is More Than a Feeling; It’s a Choice

That burst of initial exhilaration, pulse quickening love and passion does not last long. But that doesn’t mean long-lasting love is not possible.

Love is not just a feeling; it’s a choice that you make every day. We have to choose to let annoyances pass, to forgive, to be kind, to respect, to support, to be faithful.

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Relationships take work. Sometimes it’s easy and sometimes it’s incredibly hard. It is up to us to choose how we want to act, think and speak in a relationship.

9. Perspective Is a Beautiful Thing

Typically, when we’re worried or upset, it’s because we’ve lost perspective. Everything that is happening in our lives seems so big, so important, so do or die, but in the grand picture, this single hiccup often means next to nothing.

The fight we’re having, the job we didn’t get, the real or imagined slight, the unexpected need to shift course, the thing we wanted, but didn’t get. Most of it won’t matter 20, 30, 40 years from now. It’s hard to see long term when all you know is short term, but unless it’s life-threatening, let it go, and move on.

10. Don’t Take Anything for Granted

We often don’t appreciate what we have until it’s gone: that includes your health, your family and friends, your job, the money you have or think you will have tomorrow.

When you’re young, it seems that your parents will always be there, but they won’t. You think you have plenty of time to get back in touch with your old friends or spend time with new ones, but you don’t. You have the money to spend, or you think you’ll have it next month, but you might not.

Nothing in your life is not guaranteed to be there tomorrow, including those you love.

This is a hard life lesson to learn, but it may be the most important of all: Life can change in an instant. Make sure you appreciate what you have, while you still have it.

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Featured photo credit: Ben Eaton via unsplash.com

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