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How To Deliver Bad News To Anyone

How To Deliver Bad News To Anyone

As the title suggests, bad news is never good (because then it would be called… good news!). As with anything, the context in which you deliver the news is important, but these tips are good guidelines to giving anyone some less than stellar news.

1. Make eye contact.

As cliche as it sounds, it’s better for the receiving party to be sitting down. Make sure you sit down as well to avoid seeming too intimidating or overpowering. Bad news should always be delivered as gently as possible. Sitting down with the person you’re talking to can make him or her feel more comfortable, as it will give that person the impression that you genuinely care and want to break the news as nicely as possible.

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2. Sort yourself out first.

It’s never good to give someone bad news while you’re upset. Try calming yourself down first. If you start giving people bad news while you’re emotional, you may forget to include all of the details. It can make the news seem worse to him or her, and you might make him or her uncomfortable. Make sure you’re calm and composed beforehand. Take a few deep breaths and emotionally prepare yourself for what you’re about to do.

3. Try to be neutral.

This is especially true if you personally have little or no connection to the news itself. If the person receiving the bad news is the only one affected, try your best to be neutral. Stick to what you know and don’t stray too far to any one side of the news.

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4. Be prepared.

Rehearse what you’re going to say before you start speaking. You’re more likely to remember everything and to say it in a composed and logical way if you’re ready beforehand. It’s important that the receiving party know everything, so make sure you’re prepared to tell that person all that he or she needs to know.

5. Speak at the level you need to.

Don’t treat adults like children, and don’t treat children like adults. Make sure you evaluate the situation and the person before you speak. Talking to someone above or below his or her level of understanding will only make the bad news harder to hear. Or, even worse, it might make it seem like you don’t care enough to take the time to speak to the person properly.

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6. Use facts.

Bad news is emotional and can be confusing for the person receiving it. Provide facts and evidence for why something happened or what went wrong. This way, he or she will be totally informed. If something can be done about the situation, the person will have full knowledge and can proceed from there.

7. Don’t negotiate.

If something bad happened, that’s that. It will only make things worse if you give someone false hope or make something seem better than it actually is. Stand firm in your assessment of the situation and tell the person exactly what you think.

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8. Offer help.

Remember to be sympathetic and understanding of the situation. Offer any help you can or refer him or her to someone who can offer aid. Let the person know that you know this is difficult news to hear, and, if it’s appropriate, tell him or her that you understand what he or she is going through. It can be incredibly helpful to simply have someone offer sympathy in hard times.

9. Suggest solutions.

If something is fixable, let him or her know. It’s always best to remain optimistic, and if there is something to be done about the situation, be sure to keep that option open. If action can be taken, it’s often the case that it should be.

Featured photo credit: Daniel Foster via flickr.com

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Maggie Heath

Maggie is a passionate writer who blogs about communication and lifestyle on Lifehack.

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Last Updated on June 3, 2020

19 Definitions Of Success You Should Never Ignore

19 Definitions Of Success You Should Never Ignore

What is success?

Is it wealth? Is it happiness? Is it fame?

The late Zig Ziglar was one of the most respected modern day experts on success, motivation, and leading a balanced life. In his book Born to Win!, he argues that success cannot be defined in one sentence, but instead it is comprised of many things. One could argue that the definition depends on the individual and that one size does not fit all[1].

Here are 19 different definitions of success. Not all of these will resonate with you, but chances are at least a few of them will. Use these or find inspiration here to create your own definition of success that can be applied to your unique life.

1. Success is always doing your best.

Success can be achieved when you try your best in all aspects of everything you do, even if that doesn’t lead to big results. If you’ve done your best, you should feel proud of your efforts.

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2. Success is properly setting concrete goals.

Be realistic and concrete when setting goals. Success does not come from setting abstract goals. If you know where you’re heading, that is a success in itself, even if you don’t ultimately arrive to the planned destination.

3. Success is having a place to call home.

Home is where your heart soars. You are always successful when you can call a place home. Home doesn’t have to be a specific structure. It can be a country, a city, or even a person. If you have a place you feel comfortable and safe, you’re already achieving something great.

4. Success is understanding the difference between need and want.

If you can meet your monthly obligations and fulfill your basic needs, you are successful. Being able to identify when you absolutely need something and when you can do without it often leads to financial stability and is a great way to succeed.

5. Success is believing you can.

If you believe you can, you will succeed. Self-belief doesn’t come naturally to everyone, so if you’re able to tell yourself that you can achieve the goals in your plans, you’re doing great.

6. Success is remembering to balance work with passion.

Work without passion creates undue stress and empty achievements. Focus on what excites you. If you’re happy at your job, that’s great. However, even if you aren’t, you can balance your formal job with hobbies or volunteer work you’re passionate about.

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7. Success is taking care of your needs.

Remember to put on your own oxygen mask before assisting others. Self-care is essential if you want to have any meaningful impact on the world around you.

8. Success is learning that you sometimes have to say no.

Success only comes with a balanced life. Part of balance is learning to say no. Saying no doesn’t mean you are selfish; it simply means you have priorities and know what you need to give your attention to at any given time.

9. Success is knowing your life is filled with abundance.

Love, health, friends, family…life is filled with abundance. Recognizing this is an important step to feeling grateful for all life has given you. If you can feel this, you are already experiencing success.

10. Success is understanding you cannot keep what you don’t give away.

You will only succeed if you help others succeed. Learning to give instead of always take is part of creating a world we all want to live in. When you help others, you will also create an environment where others want to help you.

11. Success is overcoming fear.

Conquering a fear makes you feel invincible. Even if it’s confronting just one small fear each week, that is certainly something to feel proud of. The bigger fears will take more time, but any work you do to overcome fear will lead to success.

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12. Success is learning something new each day.

Successful people understand that learning never stops. Take time each day to converse with someone with opposing views, read an interesting article on a topic you know little about, or watch a TED talk on new research. It doesn’t take long to learn, so get started now.

13. Success is learning that losing a few battles can help you win a war.

Successful people choose their battles wisely. When you know which battles will ultimately help you achieve your goals, you will be successful.

14. Success is loving and being loved back.

Opening your heart to others is difficult and can produce fear. Having the courage to love and accept love from others is a step toward a fulfilling life and great success.

15. Success is standing your ground when you believe in something.

Successful people never give up on things they believe with all their heart. You may hold views that many people disagree with, but if you’ve done your research and know that it’s the right belief for you, you shouldn’t let it go without a fight.

16. Success is not giving up.

Perseverance creates grit, and grit achieves success. Even if it takes years to achieve a goal, persisting is key if you want success.

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17. Success is celebrating small victories.

Anytime a goal is reached or an obstacle is overcome, take time to celebrate, even if it’s something small. All goals require smaller objectives to be achieved first, so each time you complete one, take time to appreciate the work you put into it.

18. Success is never letting a disability hold you back.

Disabilities do not define a person’s success. The body and mind will compensate. Just because you can’t do absolutely everything doesn’t mean you can’t do something. Do what your body and mind allow and always push yourself. That is true success.

19. Success is understanding that you control your destiny.

Your destiny is controlled by you and you alone. Take responsibility for your actions and their consequences and you’ll find that you naturally become more successful.

The Bottom Line

Success can be defined in many ways. If you are experiencing happiness, love, or adventure in this moment, you’ve already found success. Keep it up.

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Featured photo credit: Dino Reichmuth via unsplash.com

Reference

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