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A Great Way to Give Feedback: Two Stars and a Wish

A Great Way to Give Feedback: Two Stars and a Wish

Somebody told me that I was very poor at taking criticism, but I quickly pointed out that they were quite wrong. This little jest reveals a truth: we don’t like being criticized. We can easily become defensive and this makes it difficult for us to take on board the feedback that we near to hear. The same applies to the people we deal with at home, in social situations or in the office. But how can you criticize without upsetting the other person?

Two Stars and a Wish

As parents, friends or bosses we often have to give critical feedback, so how can we do this in a way that does not antagonize the other person but instead helps them to improve? Here is a method that works well in nearly all circumstances – it’s called two stars and a wish. Let’s say that little Johnny has terrible writing. His teacher could criticize this and tell him to work on it. Or she could say something like this: “Johnny, your stories are very interesting and you describe the characters really well. But I wish that I could read your writing more easily.” She starts with two elements of praise (and we all like to hear that) and then she frames the criticism in an ‘I wish’ form rather than a ‘You must’ form. Johnny feels good about the feedback and learns a way to make his stories even better.

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Similarly, say you have to chastise a colleague or subordinate at work for regularly submitting reports late. Most managers would say something like: “Jane, your last three reports have been late. Can you please get them to me on time from now on.” Using two stars and a wish you might say, “Jane, your reports are really accurate and useful to me, but I do wish that you would get them to me on time. That would really help.” Which approach do you think is more likely to be accepted by Jane and persuade her to change? The positive feedback acts like sugar on the pill of the criticism and makes it much easier to swallow.

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Explain the Impact

Another tip on giving feedback is to explain the impact of the behavior. In the last example you could expand the comment as follows: “Jane, your reports are really accurate and useful to me. They are very important because they help the company make accurate stock and purchasing decisions. But I do wish that you would get them to me on time because when they are late it puts me in a difficult position in the weekly management meetings and makes it hard for the team to make the right buying decisions.” By explaining the consequences of Jane’s conduct, you give her a more powerful reason to change than if you just asked her.

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Give Praise

Similarly, you should describe the impact when you give positive feedback. As a boss you should give praise whenever you can. It is great to get the chance to say, “Great work, Jim!” But it is even better to expand on it and say, “Great work, Jim. There was a risk that we would lose that customer but the way you handled the situation has turned that around completely.” Many people feel bashful about praising a colleague but it is a very positive thing to do and is as simple as saying, “I thought you raised some really good points in the meeting and you helped us focus on the key issue of customer satisfaction.”

The next time you feel that you have to criticize someone, start by giving them some praise. Try the two stars and a wish approach – it will lead to a better result for them and for you.

Featured photo credit: Ed Yourdan via flickr.com

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Paul Sloane

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Last Updated on July 3, 2020

30 Small Habits To Lead A More Peaceful Life

30 Small Habits To Lead A More Peaceful Life

In today’s world, true peace must come from within us and our own actions. Here are 30 small things you can do on a regular basis to increase your overall sense of harmony, peace, and well-being:

1. Don’t go to every fight you’re invited to

Particularly when you’re around those who thrive on chaos, be willing to decline the invitation to join in on the drama.

2. Focus on your breath

Throughout the day, stop to take a few deep breaths. Keep stress at bay with techniques such as “square breathing.” Breathe in for four counts, hold for four counts, then out for four counts, and hold again for four counts. Repeat this cycle four times.

3. Get organized and purge old items

A cluttered space often creates a cluttered spirit. Take the time to get rid of anything you haven’t used in a year and invest in organizational systems that help you sustain a level of neatness.

4. Stop yourself from being judgmental

Whenever you are tempted to have an opinion about someone else’s life, check your intentions. Judging others creates and promotes negative energy.

5. Say ‘thank you’ early and often

Start and end each day with an attitude of gratitude. Look for opportunities in your daily routine and interactions to express appreciation.

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6. Smile more

Even if you have to “fake it until you make it,” there are many scientific benefits of smiling and laughing. Also, pay attention to your facial expression when you are doing neutral activities such as driving and walking. Turn that frown upside down!

7. Don’t worry about the future

As difficult as this sounds, there is a direct connection between staying in the present and living a more peaceful life. You cannot control the future. As the old proverb goes, “Worry is like a rocking chair. It gives you something to do, but it won’t get you anywhere.” Practice gently bringing your thoughts back to the present.

8. Eat real food

The closer the food is to the state from which it came from the earth, the better you will feel in eating it. Choose foods that grew from a plant over food that was made in a plant.

9. Choose being happy over being right

Too often, we sacrifice inner peace in order to make a point. It’s rarely worth it.

10. Keep technology out of the bedroom

Many studies, such as one conducted by Brigham and Women’s Hospital, have connected blue light of electronic devices before bed to adverse sleep and overall health. To make matters worse, many people report that they cannot resist checking email and social media when their cell phone is in reach of their bed, regardless of the time.

11. Make use of filtering features on social media

You may not want to “unfriend” someone completely, however you can choose whether you want to follow their posts and/or the sources of information that they share.

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12. Get comfortable with silence

When you picture someone who is the ultimate state of peace, typically they aren’t talking.

13. Listen to understand, not to respond

So often in conversations, we use our ears to give us cues about when it is our turn to say what we want to say. Practice active listening, ask questions, process, then speak.

14. Put your troubles in a bubble

Whenever you start to feel anxious, visualize the situation being wrapped in a bubble and then picture that sphere floating away.

15. Speak more slowly

Often a lack of peace manifests itself in fast or clipped speech. Take a breath, slow down, and let your thoughtful consideration drive your words.

16. Don’t procrastinate

Nothing adds stress to our lives like waiting until the last minute.

17. Buy a coloring book

Mandala coloring books for adults are becoming more popular because of their connection to creating inner peace.

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18. Prioritize yourself

You are the only person who you are guaranteed to live with 24 hours a day for the rest of your life.

19. Forgive others

Holding a grudge is hurting you exponentially more than anyone else. Let it go.

20. Check your expectations

Presumption often leads to drama. Remember the old saying, “Expectations are premeditated resentments.”

21. Engage in active play

Let your inner child come out and have some fun. Jump, dance, play, and pretend!

22. Stop criticizing yourself

The world is a hard enough place with more than enough critics. Your life is not served well by being one of them.

23. Focus your energy and attention on what you want

Thoughts, words, and actions all create energy. Energy attracts like energy. Put out what you want to get back.

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24. Assign yourself “complaint free” days.

Make a conscious decision not to complain about anything for a whole day. It might be harder than you think and the awareness will stick with you.

25. Surround yourself with people you truly enjoy being in the company of

Personalities tend to be contagious, and not everyone’s is worth catching. Be judicious in your choices.

26. Manage your money

Financial concerns rank top on the list of what causes people stress. Take the time each month to do a budget, calculate what you actually spend and sanity check that against the money you have coming in.

27. Stop trying to control everything

Not only is your inner control freak sabotaging your sense of peace, it is also likely getting in the way of external relationships as well.

28. Practice affirmations

Repeat positive phrases that depict the life and qualities you want to attract. It may not come naturally to you, but it works.

29. Get up before sunrise

Personally witnessing the dawn brings a unique sense of awe and appreciation for life.

30. Be yourself

Nothing creates more inner discord than trying to be something other than who we really are. Authenticity breeds happiness.

Featured photo credit: man watching sunrise via stokpic.com

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