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8 Common Words in Conversations That Make People Sound Less Confident

8 Common Words in Conversations That Make People Sound Less Confident

One way confidence is judged is by an individual’s behavior, especially verbal behavior. That’s according to Deborah Tannen, professor of linguistics at Georgetown University in Washington, D.C. Professor Tannen has been researching the influence of linguistic style on conversations and human relationships since 1974. She has also studied how ways of speaking learned in childhood affect judgments of competence and confidence in the workplace for several years.

How we speak, she says, determines who gets heard, who gets credit, and what gets done. Tannen gives the following example: one publishing company executive said, “I’m hiring a new manager. I’m going to put him in charge of my marketing division,” as if he owned the corporation. In stark contrast, women were saying “we” when referring to work they alone had done. One woman explained that it would sound too self-promoting to claim credit in an obvious way by saying, “I did this.” Yet she expected—sometimes vainly—that others would know it was her work and would give her the credit.

You might think that your way of speaking is natural, but the words you use and how you use them can determine how your confidence is judged. While there is no such thing as right or wrong words—results vary depending on the context—some common words we use in conversation really just put us at a disadvantage because they are weak and make us seem less confident.

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1. “Um” and “Ah”

Many people throw in an “um” whenever they are temporarily lost for words. But there is a reason you won’t hear these crutch words, as they are known in public speaking, in news bulletins and TV shows. “Um”s and “Ah”s make people seem not only less confident, but also dumb. If you are guilty of this habit, stop it. Instead, take a brief pause when you are temporarily lost for words.

2. “Like” and “You know”

Some other people can’t go three sentences without appending a “like” to the beginning of a sentence. This is not a good if you want people to take what you say seriously. “Like” and “You know” are close cousins to crutch words. They make you look silly and incompetent when overused.

3. “Just”

Saying things like, “Just wanted to ask a question” or “Just checking in” weakens your statements and waters down your requests. You seem less sure of yourself and less confident than you probably are. Drop the extra word and speak like a boss. Talk like you know what you want.

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4. “Kind Of”

The words “kind of” or “sort of” used in conversations make you come across as vague and ambiguous. You look like you have no idea what’s going on or are afraid of committing. Unless you want people to think you are timid or clueless of what’s going on, don’t misuse these words.

5. “Hopefully”

If you are always saying “hopefully” to everything in conversation or that you’ll hopefully get something done, you’re actually telling people that you don’t have control over situations. This can backfire on you because it can communicate that you are weak, powerless or even unreliable.

6. “Actually”

“Actually” has become the new “basically” or “literally.” People use it even where it doesn’t stylistically make sense. For example, the phrase “but actually” is terribly misused. This particular usage is often unnecessary (fluff) and can make you seem uninformed and pitiful.

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7. “Sorry”

99% of the times people use the word “sorry” in conversations where no apology is necessary. Saying things like, “Sorry, can you come visit me?” or “Sorry, can I take you out?” can be misinterpreted to mean you’re not confident. Drop the “sorry” and say what you mean confidently. If you want to apologize for something, say sorry like you really mean it.

8. F-bomb

Dropping the occasional f-bomb (curse words) can add emphasis to what you are saying. But, often curse words are unnecessary and plain offensive. They suggest you are insecure about what is being discussed or are simply a rude and brutish individual. Cut curse words from your conversations.

Possible solution for glitches in conversation

Admittedly, getting rid of these communication glitches is not easy. The mistakes creep into your conversations before you realize it. However, a technique you can use to curb these errors (suggested by improvement thinkers like Tim Ferriss and Tony Robbins, and also bloggers like Scott H. Young) is to keep a rubber band around your wrist. Every time you make a communication blunder (say, using um’s and ah’s), switch the rubber band onto your opposite wrist. If you can go seven days with the band staying on the same wrist, you’re making progress.

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Featured photo credit: polandeze via flickr.com

More by this author

David K. William

David is a publisher and entrepreneur who tries to help professionals grow their business and careers, and gives advice for entrepreneurs.

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Last Updated on January 24, 2021

How to Say No When You Know You Say Yes Too Often

How to Say No When You Know You Say Yes Too Often

Do you say yes so often that you no longer feel that your own needs are being met? Are you wondering how to say no to people?

For years, I was a serial people pleaser[1]. Known as someone who would step up, I would gladly make time, especially when it came to volunteering for certain causes. I proudly carried this role all through grade school, college, even through law school. For years, I thought saying “no” meant I would disappoint a good friend or someone I respected.

But somewhere along the way, I noticed I wasn’t quite living my life. Instead, I seem to have created a schedule that was a strange combination of meeting the expectations of others, what I thought I should be doing, and some of what I actually wanted to do. The result? I had a packed schedule that left me overwhelmed and unfulfilled.

It took a long while, but I learned the art of saying no. Saying no meant I no longer catered fully to everyone else’s needs and could make more room for what I really wanted to do. Instead of cramming too much in, I chose to pursue what really mattered. When that happened, I became a lot happier.

And guess what? I hardly disappointed anyone.

The Importance of Saying No

When you learn the art of saying no, you begin to look at the world differently. Rather than seeing all of the things you could or should be doing (and aren’t doing), you start to look at how to say yes to what’s important.

In other words, you aren’t just reacting to what life throws at you. You seek the opportunities that move you to where you want to be.

Successful people aren’t afraid to say no. Oprah Winfrey, considered one of the most successful women in the world, confessed that it was much later in life when she learned how to say no. Even after she had become internationally famous, she felt she had to say yes to virtually everything.

Being able to say no also helps you manage your time better.

Warren Buffett views “no” as essential to his success. He said:

“The difference between successful people and really successful people is that really successful people say no to almost everything.”

When I made “no” a part of my toolbox, I drove more of my own success, focusing on fewer things and doing them well.

How We Are Pressured to Say Yes

It’s no wonder a lot of us find it hard to say no.

From an early age, we are conditioned to say yes. We said yes probably hundreds of times in order to graduate from high school and then get into college. We said yes to find work, to get a promotion, to find love and then yes again to stay in a relationship. We said yes to find and keep friends.

We say yes because we feel good when we help someone, because it can seem like the right thing to do, because we think that is key to success, and because the request might come from someone who is hard to resist.

And that’s not all. The pressure to say yes doesn’t just come from others. We put a lot of pressure on ourselves.

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At work, we say yes because we compare ourselves to others who seem to be doing more than we are. Outside of work, we say yes because we are feeling bad that we aren’t doing enough to spend time with family or friends.

The message, no matter where we turn, is nearly always, “You really could be doing more.” The result? When people ask us for our time, we are heavily conditioned to say yes.

How Do You Say No Without Feeling Guilty?

Deciding to add the word “no” to your toolbox is no small thing. Perhaps you already say no, but not as much as you would like. Maybe you have an instinct that if you were to learn the art of no that you could finally create more time for things you care about.

But let’s be honest, using the word “no” doesn’t come easily for many people.

3 Rules of Thumbs for Saying No

1. You Need to Get Out of Your Comfort Zone

Let’s face it. It is hard to say no. Setting boundaries around your time, especially you haven’t done it much in the past, will feel awkward. Your comfort zone is “yes,” so it’s time to challenge that and step outside that.

If you need help getting out of your comfort zone, check out this article.

2. You Are the Air Traffic Controller of Your Time

When you want to learn how to say no, remember that you are the only one who understands the demands for your time. Think about it: who else knows about all of the demands in your life? No one.

Only you are at the center of all of these requests. You are the only one that understands what time you really have.

3. Saying No Means Saying Yes to Something That Matters

When we decide not to do something, it means we can say yes to something else that we may care more about. You have a unique opportunity to decide how you spend your precious time.

6 Ways to Start Saying No

Incorporating that little word “no” into your life can be transformational. Turning some things down will mean you can open doors to what really matters. Here are some essential tips to learn the art of no:

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1. Check in With Your Obligation Meter

One of the biggest challenges to saying no is a feeling of obligation. Do you feel you have a responsibility to say yes and worry that saying no will reflect poorly on you?

Ask yourself whether you truly have the duty to say yes. Check your assumptions or beliefs about whether you carry the responsibility to say yes. Turn it around and instead ask what duty you owe to yourself.

2. Resist the Fear of Missing out (FOMO)

Do you have a fear of missing out (FOMO)? FOMO can follow us around in so many ways. At work, we volunteer our time because we fear we won’t move ahead. In our personal lives, we agree to join the crowd because of FOMO, even while we ourselves aren’t enjoying the fun.

Check in with yourself. Are you saying yes because of FOMO or because you really want to say yes? More often than not, running after fear doesn’t make us feel better[2].

3. Check Your Assumptions About What It Means to Say No

Do you dread the reaction you will get if you say no? Often, we say yes because we worry about how others will respond or because of the consequences. We may be afraid to disappoint others or think we will lose their respect. We often forget how much we are disappointing ourselves along the way.

Keep in mind that saying no can be exactly what is needed to send the right message that you have limited time. In the tips below, you will see how to communicate your no in a gentle and loving way.

You might disappoint someone initially, but drawing a boundary can bring you the freedom you need so that you can give freely of yourself when you truly want to. And it will often help others have more respect for you and your boundaries, not less.

4. When the Request Comes in, Sit on It

Sometimes, when we are in the moment, we instinctively agree. The request might make sense at first. Or we typically have said yes to this request in the past.

Give yourself a little time to reflect on whether you really have the time or can do the task properly. You may decide the best option is to say no. There is no harm in giving yourself the time to decide.

5. Communicate Your “No” with Transparency and Kindness

When you are ready to tell someone no, communicate your decision clearly. The message can be open and honest[3] to ensure the recipient that your reasons have to do with your limited time.

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How do you say no? 9 Healthy Ways to Say “No”

    Resist the temptation not to respond or communicate all. But do not feel obligated to provide a lengthy account about why you are saying no.

    Clear communication with a short explanation is all that is needed. I have found it useful to tell people that I have many demands and need to be careful with how I allocate my time. I will sometimes say I really appreciate that they came to me and for them to check in again if the opportunity arises another time.

    6. Consider How to Use a Modified No

    If you are under pressure to say yes but want to say no, you may want to consider downgrading a “yes” to a “yes but…” as this will give you an opportunity to condition your agreement to what works best for you.

    Sometimes, the condition can be to do the task, but not in the time frame that was originally requested. Or perhaps you can do part of what has been asked.

    Final Thoughts

    Beginning right now, you can change how you respond to requests for your time. When the request comes in, take yourself off autopilot where you might normally say yes.

    Use the request as a way to draw a healthy boundary around your time. Pay particular attention to when you place certain demands on yourself.

    Try it now. Say no to a friend who continues to take advantage of your goodwill. Or, draw the line with a workaholic colleague and tell them you will complete the project, but not by working all weekend. You’ll find yourself much happier.

    More Tips on How to Say No

    Featured photo credit: Chris Ainsworth via unsplash.com

    Reference

    [1] Science of People: 11 Expert Tips to Stop Being a People Pleaser and Start Doing You
    [2] Anxiety and Depression Association of America: Tips to Get Over Your FOMO, or Fear of Missing Out
    [3] Cooks Hill Counseling: 9 Healthy Ways to Say “No”

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