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4 Things You Can Learn From Therapists

4 Things You Can Learn From Therapists

In 2011 and 2012, I traveled the world in order to learn from the best therapists and psychologists. On my journey I met all kinds of astonishing individuals. A few of them had an inspiring and humbling mindset towards other human beings. These individuals were able to make someone feel appreciated, special and respected within only a few moments. At the same time they had a tremendous understanding of human interactions and how arguments or problematic behaviors arise.

During this time, I noticed that different exceptional therapists had a similar mindset towards their clients and people in general. Implementing these four mindsets in your daily life will help you to be more tolerant towards others, stay calmer during arguments and be more accepting when it comes to your own problems. Here are 4 things everybody can learn from therapists.

1. Even if you dislike a person’s behavior, you still can accept and appreciate the person.

Usually we dislike people because they behave in a certain way. We ultimately see the person and the person’s behavior as one thing. Therefore it is hard for us to appreciate a bully who beats other kids at school or sympathize with a person who lies to his friends. When somebody acts in a way that we do not like, understand or appreciate, we often dislike the person as a whole. Still, the therapists that I met where able to appreciate or even like people who did terrible things. This is based in their understanding that you can separate the person from his or her behavior. In a therapeutic context, this appreciation is necessary and builds the foundation for therapeutic work.

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Implementing this mindset in your everyday life won’t be easy, but it is tremendously valuable. You won’t easily be upset or angry with other people anymore. Also, it will be easier for you to give out criticism and easier for the other person to take it. Because when the other person senses that even though you criticized her, you still value her as a whole human being, she will be more receptive towards what you have to say.

2. You never know what’s good for another person.

“She would be better off if she leaves him.” “He should really quit taking drugs.” “Staying at his old job would have been much better for him.”

Do these sentences sound familiar to you? Probably yes! Most of us think they know what might be better for their friends or the people around them. We believe because we are looking at the person and his situation from an outside perspective, we can judge what is good for him and what not.

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The therapists I met were embracing a mindset called “Change Neutrality.” It describes the basic idea that you are neutral towards change. These therapists believe that they never know what’s the best for their clients. Of course they have hypotheses and ideas of what might be better, but they always tell themselves they never know for sure. They always view the client as the expert and their task is only to make offers to support them.

This humble mindset of not knowing what’s best for a person allows them to be accepting towards all kinds of behavior. They don’t feel the urge to push people towards a certain kind of behavior that is perceived as “good.”

Implementing this mindset in your daily life can take off a huge burden from your shoulders. Often, one feels responsible to help people to change. By understanding that you never know if it is really better for a person to change, you can relax and just accept how it is at the moment. Sometimes it is even necessary to make bad decisions to eventually grow and change, so by trying to change the person, you might actually take away these valuable experiences from them.

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3. Every problem was a solution, once.

When people are confronted with pressure or an uncomfortable situation, they try to find a way out of there as fast as possible. Although, in our society, it is not always possible to run away. When your boss is bullying you, it is often not easy to run, because it might be hard to find a new job. Therefore, instead of leaving the uncomfortable situation, you find a way to deal with it. You might get sick, and constantly oversleep to avoid him in the mornings or become a workaholic and be so good at your job that he has no reason to interact with you. For now you develop a great solution for this situation, but when your boss quits and you get a new boss who is nice and friendly, the constant oversleeping or becoming sick is not necessary anymore. So the behavior that was a solution to the prior uncomfortable situations now turns into a problematic behavior. Your behavioral patterns are not up-to-date anymore.

At this point a lot of people become angry at themselves because they don’t understand their own behavior and it seems irrational. Understanding that your behavior is not irrational, but rather just not up-to-date can help you to be more accepting towards yourself. Instead of blaming yourself as sick, stupid or irrational, you can be tolerant towards your own behavior and assume that at one point it was a very creative solution and is proof of your problem solving capabilities.

4. Behaviors are more dependent on the context than on the person himself.

When somebody acts in a certain way, we tend to think that he acts in this way due to certain characteristics of his personality. Given the case your boss screams a lot, you might think he is choleric. If one of your friends becomes very insecure around certain people, we might label her as insecure or shy. This is called the fundamental attribution error and shows that we tend to attribute people’s behaviors to their personalities rather than their circumstances or their context. However, numerous empirical studies show that a person’s context has way more influence on his behavior than his internal traits. Therefore very good therapists always ask for the person’s circumstances under which they show a certain behavior.

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You can implement this mindset in your every day life and keep yourself from judging other people’s behavior too fast. Instead of labeling behavior, you can explore under which circumstances it arose, and then this behavior just might make perfect sense.

Putting these mindsets to practice won’t be easy, so start with small steps. The first step is to simply notice when your old mindsets are at work. You could for example pinch your thumb and thereby be more conscious about what you are doing every time you say “You should really work out more often” (violation of mindset 2) or when you are angry at somebody because he behaved in an unlikable way (violation of mindset 1). Finally implementing these mindsets in your life will make you calmer and more tolerant, thus improving your life quality as well as the life quality of others around you.

Featured photo credit: Vermin Inc via flickr.com

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Published on September 23, 2020

6 Effective Negotiation Skills to Master

6 Effective Negotiation Skills to Master

I don’t know about you, but many times when I hear the word negotiate I think of lawyers working out a business deal or having to do battle with a car salesman to try to get a lower price. Since I am in recruiting, the term “negotiation” comes up when someone is attempting to get a higher compensation package.

If we think about it, we tend to negotiate almost every day in a wide variety of things we do. Getting a handle on the important negotiation skills can be incredibly beneficial in many parts of our lives. Let’s take a look at 6 effective negotiation skills to master.

What is Negotiation?

First, let’s take a look at what negotiation is. Put simply, negotiation is a method by which people settle their differences. It is a process in which compromise or agreement can be reached without argument or dispute.

Anytime two people or sides disagree on something, they are almost always looking for the best possible outcome for their side. This could be from an individual’s perspective or someone representing an organization.

In reality, it’s rare that one side gets everything they want and the other side gets nothing that they are seeking. Seeking to reach a common ground of sorts where both sides feel like they are getting most of what they want is the key to being successful and maintaining the relationship.

Places We Negotiate

I’ve mentioned that we negotiate in just about all phases of our life. For those of you who are shaking your head no, I invite you to think about the following:

1. Work/Business

This one is the most obvious and it’s what naturally comes to mind when we think of the word “negotiate”.

When you first started at your current job, you might have asked for a higher salary. It could be that you delivered a huge new client to your company and used this as leverage in your most recent evaluation for more compensation. If you work with vendors (and just about every company does), maybe you worked them to a lower price or better contract terms.

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In recruiting, I negotiate with candidates and hiring managers all the time to land the best talent I can find. It’s very common to accept additional work with the (sometimes spoken, sometimes unspoken) agreement that it will benefit your career in the future.

Recently, I took over a project that was my boss was working on so that I would be able to attend a conference later in the year. And so it goes, we do this all day long at work.

2. Personal

I don’t know about you, but I negotiate with my spouse all the time. I’ll cook dinner with the understanding that she does the dishes. Who wants to mow the lawn and who wants to vacuum and dust the house?

I think we should save 10% for retirement, but she thinks 5% is plenty. Therefore, we save 8%. And don’t even get me started with my kids. My older daughter can borrow my car as soon as she finishes her chores. My younger daughter can go hang out with her friends when her homework is done.

Then, there are all those interactions in our personal lives outside our homes. The carpenter wants to charge me $12,000 to build a new deck. I think $10,000 is plenty so we agree on $11,000. I ask my neighbor if I can borrow his snowblower in the winter if I invite him over the next time I grill steak. And so on.

3. Ourselves

You didn’t expect this one, did you? We negotiate with ourselves all day long.

I’ll make sure I don’t skip my workout tomorrow since I’m going to have that extra piece of pizza. My spouse has been quiet the last few days, is it worth me asking her about, or should I leave it alone? I think the car place charged me for some repairs that weren’t needed, should I say something or just let it go? I know my friend has been having some personal challenges, should I check in with him? We’ve been friends for a long time, I’m sure he’d come to me if he needed help. I’ve got the #4 pick in this year’s Fantasy Football draft, should I choose a running back or a wide receiver?

Think about that non-stop voice inside your head. It always seems to be chattering away about something and many times, it’s us negotiating with ourselves. I’ll finish up that report that the boss needs before I turn on the football game.

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Why Negotiation Skills Are So Important

Put simply, negotiation skills are important because we all interact with other people, and not only other people but other organizations and groups of people as well.

We all rarely want the same thing or outcome. Most of the time a vendor is looking at getting you to pay a higher price for something than you want to spend. Therefore, it’s important to negotiate to some middle ground that works well for both sides.

My wife and I disagree on how much to save for retirement. If we weren’t married it wouldn’t be an issue. We’d each contribute how much we wanted to on our retirement funds. We choose to be married, so we have to come to some agreement that we both feel comfortable with. We have to compromise. Therefore, we have to negotiate.

If we each lived on a planet by ourselves, we would be free to do just about anything we wanted to. We wouldn’t have to compromise with anyone because we wouldn’t interact with anyone. We would make every choice unilaterally the way we wanted to.

As we all know, this isn’t how things are. We are constantly interacting with other people and organizations, each one with their own agenda’s, viewpoints, and opinions. Therefore, we have to be able to work together.

6 Negotiation Skills to Master

Having strong negotiation skills helps us create win-win situations with others, allowing us to get most of what we want in conjunction with others around us.

Now, let’s look at 6 effective negotiation skills to master.

1. Preparation

Preparation is a key place to start with when getting ready to negotiate. Being prepared means having a clear vision of what you want and how you’d go about achieving it. It means knowing what the end goal looks like and also what you are willing to give to get it.

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It also means knowing who you are negotiating with and what areas they might be willing to compromise on. You should also know what your “bottom line” is. By “bottom line” I mean what is the most you are willing to give up to get what you want.

For instance, several years ago, I decided it was time to get a newer car. I say newer because I wanted a “new to me” car, not a brand new car. I did my research and figured out what type of car I wanted. I decided on what must-have items on the car I wanted, the highest amount of miles that would already be on it, the colors I was willing to get it in, and the highest amount of money I was willing to pay.

After visiting numerous car dealerships I was able to negotiate buying a car. I knew what I was willing to give up (amount of money) and what I was willing to accept, things like the color, amount of miles, etc. I came prepared. This is critical.

2. Clear Communication

The next key skill you need to be an effective negotiator is clear communication. You have to be able to clearly articulate what you want to the other party. This means both clear verbal and written communication.

If you can’t clearly tell the other person what you want, how do you expect to get it? Have you ever worked through something with a vendor or someone else only to learn of a surprise right at the end that wasn’t talked about before? This is not what you would call clear communication. It’s essential to be able to share a coherent and logical vision with the person you are working with.

3. Active Listening

Let’s do a quick review of active listening. This is when you are completely focused on the speaker, understand their message, comprehend the information, and respond appropriately. This is a necessary ingredient to be able to negotiate successfully. You must be able to fully focus on the other person’s wants to completely understand them.

If you aren’t giving them your full attention, you may miss some major points or details. This leads to frustration down the road on both sides. Ensure you are employing your active listening skills when in arbitration mode.

4. Teamwork and Collaboration

To be able to get to a place of common ground and a win-win scenario, you have to have a sense of teamwork and collaboration.

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If you are only thinking about yourself and what you want without giving much care to what the other person is wanting, you are bound to wind up without a solution. The other person may get frustrated and give up if they see you are unwilling to meet them halfway or care little for what they want.

When you collaborate, you are working together to help each other get what is most important to you. The other upside to negotiating with a sense of teamwork and collaboration is that it helps create a sense of trust, which, in turn, helps provide positive energy for working to a successful conclusion.

5. Problem Solving

Problem-solving is another key negotiation skill. When you are working with the other person to get the deal done many times you’ll face new challenges along the way.

Maybe you want a new vendor to provide training on the software they are selling you but they say it’s going to cost an additional $20,000 to provide this service. If you don’t have the additional $20,000 in the budget to spend on the software but you feel the training is critical, how are you going to solve that problem?

From what I’ve seen, most vendors aren’t willing to provide additional services without getting paid for them. This is where problem-solving skills will help continue the discussions. You might suggest to the vendor that your company will also be looking to replace their financial software next year, and you’d be happy to ensure they get one of the first seats at the table when the time comes if they could perhaps lower the pricing on their training.

There’s a solution to most challenges, but it takes problem-solving skills to work through them effectively.

6. Decision-Making Ability

Finally, having strong decision-making ability will help you seal the deal when you get to a place where everyone feels like they are getting what works for them. Each step of the way you can cross off the list when you get what you are looking for and decide to move onto the next item. Then, once you have all of your must-have boxes checked and the other side feels good about things, it’s time to shake hands and sign on the dotted line. Powerful decision-making ability will help you get to the finish line together.

Conclusion

There you have it, 6 effective negotiation skills to master to lead a more fulfilling life. Once we realize that we negotiate in one form or another almost every day in every phase of our lives, we realize how critical a skill it is.

Possessing strong negotiation skills will help you in nearly every one of your relationships at both the workplace and in your personal life. If you feel your arbitration tools could use some sharpening, try some of the 6 effective negotiation skills to master that we’ve talked about.

More Tips to Improve Your Negotiation Skills

Featured photo credit: Windows via unsplash.com

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