Advertising
Advertising

How I Hire the Elites: 4 Good Interview Questions to Ask

How I Hire the Elites: 4 Good Interview Questions to Ask

In today’s highly competitive labor market, most hiring managers understand that identifying, vetting, and hiring top talent is a key priority––one a CEO must be invested in. Gone are the days when you can hang the “Help Wanted” sign on the front page of your website and expect dozens of quality resumes to show up in your inbox.

Certainly, in my role as President of my company BookBaby, I take the recruitment and interview process very seriously—not just because it’s important, but also because it’s difficult.

The truth is, anyone who takes the time and trouble to send you a resume and apply for your open position can probably do the tasks outlined in the job description. But that’s only half the battle.

What to Look for in a Candidate

A successful hire is one who can complete tasks while also succeeding within the context and culture of the organization that employs them.

For my company, that means being nimble, forward thinking, and having an understanding of the publishing world. More specifically, beyond having good interview questions to ask, I look for three things in every candidate I interview.

1. The ability to work autonomously

All of my employees would agree on this one fact: I’m not a micromanager. I don’t want to spend my time looking over my employees’ shoulders all day long––I’ve got my own job to do!

Thus, I need employees to be self-starters who can not only inspire themselves, but also solve tough problems on their own.

Advertising

2. The ability to communicate in various environments

Everyone expresses themselves in different ways. To succeed on my team, however, employees must be able to make themselves understood no matter their communication style.

This is true whether they’re communicating with their peers, managers, or especially customers. That means, of course, that new hires must also be able to adapt to different audiences––from those listening to their presentations in the office to those reading their words on Twitter.

3. The ability to make decisions

This might be the most important skill set that, truly, all managers look for. It doesn’t matter if you’re hiring a fresh-out-of-school marketer or a seasoned financial controller––candidates must be able to assess situations, determine the best means of achieving the optimal outcome, and make the call to move forward.

There’s a matter of trust here: as a company leader, you have to know that the people on your team will make the kind of choices and compart themselves in a way that is representative of your company, its ethos, and your ambitions.

Again, these priorities are not unique to me. These are things most founders, CEOs, and managers look for. They evidence, ultimately, abilities of reason and logic, levels of motivation, and self-awareness––the traits quality team members who’ll drive your company forward need to have.

Good Questions to Ask in an Interview

So the question then becomes: how do you go about determining if candidates do possess these qualities?

My strategy: ask the right questions.

Advertising

1. Tell me about your happy place

The first question I ask candidates is this: tell me about your optimal work environment. An experience in which you know you’ll thrive. The culture in which you are most productive and happiest.[1]

I also want to know the characteristics exhibited by the best boss they’ve ever had—or wish that they’d had.

If their sort of optimal vision aligns with mine––with the sort of environment and culture I’ve worked hard to build in my company––I know we’re on the right track.

2. Putting the boss on notice

Second, my very best hires have all been people who’ve helped to up my game, so to speak.

So I always ask candidates for three or four expectations that they have of senior leaders in an organization. What hopes do they have for the people they work with and for?

If they can speak articulately on that, I know that it’s likely they’ll be able to help me improve in that area, which is a good thing for me and for the company.

3. Serving the customer

At BookBaby, we depend on our people to provide world-class customer service all day long.

Advertising

It’s for this reason that I always ask candidates, then, to tell me a story about their most challenging customer and how they eventually made them happy––or didn’t.

You can learn a lot about the tolerance, patience, and one’s capacity for empathy and patience through stories like this. Plus, it’s important that candidates have experience to this end. Customer service is very much a skill.

4. That one decision

Finally, I do save one question for the end of every single interview. It’s a simple one––and I’ve received 100 different answers to it. Some amazing, some not so much.

Here it is:

Tell me about the very best decision you’ve ever made.

Was it a snap decision, or did you think it through? Were you happy with the outcome? Would you change it now?

This question reveals a lot about the applicant. Often it evidences their logic, and even gives you a glimpse of their creative capacity.

Advertising

If the answer is forgettable and cliché, for example––“When I decided to ask my wife to get married” (ho hum)––that shows you either that the applicant hasn’t done many impressive things, or that they lack the creative chops to ideate something exciting.

The Bottom Line

At the end of the day, of course more goes into whether or not you should make a decision as important as a new hire than just the interview––and four measly interview questions, at that!

But it remains that the interview––and particularly the interview with you, the leader of the company––is the most relevant and crucial opportunity a candidate gets to sell themselves. It’s inherently revealing, in this sense, and speaks to a candidate’s ability to perform under pressure.

Of course, you’ll only get useful questions out of an interview if you yourself put work into it on the back end.

It pays, in other words, to identify which questions, approaches, and strategies work best in helping you hire the right people for your company and its specific context.

More Resources to Build an Outstanding Team

Featured photo credit: Johanna Buguet via unsplash.com

Reference

More by this author

Steven Spatz

Steven is the President of BookBaby, the nation’s leading eBook and printed book distributor. He shares about entrepreneurial tips on Lifehack.

How I Hire the Elites: 4 Good Interview Questions to Ask

Trending in Smartcut

1 50 LinkedIn Influencers To Follow, No Matter Your Industry 2 How to Break Bad Habits (The Only Effective Way) 3 15 Daily Rituals of Highly Successful People 4 10 Best Mechanical Keyboards to Type Faster 5 How Procrastination Makes Time Management Ineffective

Read Next

Advertising
Advertising
Advertising

Last Updated on November 24, 2020

50 LinkedIn Influencers To Follow, No Matter Your Industry

50 LinkedIn Influencers To Follow, No Matter Your Industry

LinkedIn is an excellent platform to network with great people to help you in your career and businesses. However, with over 575 million people on the site, who should you follow? This list will steer you to the right people to follow, organized by categories of expertise.

Job Search Experts

You will likely have several jobs throughout the course of your career, and you will constantly need advice on new trends and strategies out there in the job market. Here are the LinkedIn experts who you should follow on these matters.

1. Liz Ryan is the CEO and founder of Human Workplace. Her articles on job searching are filled with creative and colorful cartoons.

2. Lou Adler is the author of The Essential Guide for Hiring and Getting Hired.

3. Dr. Marla Gottschalk will help you make an impact in a new job.

4. Hannah Morgan runs CareerSherpa.net, where she gives expert advice on job searching and how to be more visible online.

5. Alison Doyle is the CEO and Founder of CareerToolBelt.com.

Management Experts

They say that people leave managers, not jobs. These experts in LinkedIn will help you become your employees’ dream manager.

6. Jeff Weiner. How can we leave out the CEO of LinkedIn himself?

7. Nozomi Morgan is an executive coach. She can help you transition from a boss to a true leader.

8. Mickey Mikitani is the CEO of Rakuten. He constantly shares his expertise in managing a global player in e-commerce platforms.

9. Andreas von der Heydt was the head of Amazon’s Kindle Content and now the Director of Talent Acquisition. He has extensive experience in management, branding, and marketing.

Advertising

Productivity Experts

By maximizing your productivity, you can win in all aspects of life. The following LinkedIn experts will help you win big in your career.

10. Gretchen Rubin is a happiness coach and the bestselling author of the The Happiness Project.

11. Carson Tate is the founder of Working Simply. She advises us to include play in our schedules.

12. Greg Mckeown is an essentialist. Part of being an essentialist is saying no to many things so that we can focus on the things that matter.

13. Brian de Haaff, CEO of Aha! Labs Inc. provides strategies on how to be productive and happy at work at the same time.

Marketing Experts

14. Sujan Patel is VP of Marketing at When I Work, an employee scheduling software. He is an expert in content marketing and he even shares his ideas on content marketing in 2020.

15. Megan Berry is the Head of Product Development at Rebelmouse, a content marketing and AlwaysOn powerhouse.

16. Sean Gardner will help you navigate the social media landscape. This includes how to use different platforms to help accelerate your career. He is also the bestselling author of The Road to Social Media Success.

17. Christel Quek is an digital and marketing expert. She is the VP of South East Asia at Brandwatch. Their products help businesses utilize social media data to make better business decisions.

18. Jeff Bullas is a digital marketing expert. His blog has over 4 million readers annually.

19. Michael Stelzer is the CEO and Founder of social media powerhouse site, Social Media Examiner.

20. If you’re looking for inbound and content marketing expertise, follow Dharmesh Shah, Founder and CTO of Hubspot.

Advertising

21. David Edelman is a McKinsey partner and is at the helm of the Digital Marketing Strategy Practice Department.

22. Dave Kerpen leads the social media software company Likeable Local. He is the author of Likeable Social Media: How to delight your customers.

23. Clara Shih is the CEO of Hearsay Social and the author of The Facebook Era.

24. Aaron Lee is Grand Master of Customer Delight at Post Planner. He is an excellent resource for everything social media.

25. David Sable is the CEO of Y&R, one of the largest advertising firms in the world.

26. Content marketing trumps traditional marketing these days, and who else better to lead you in this area than Joe Pulizzi, Founder of Content Marketing Institute.

Personal Branding Experts

Part of what we market in our personal career is our brand. When people hear your name, what kind of brand comes into their mind? What traits and qualities do they associate with you?

Here are some personal branding experts from LinkedIn to improve your own brand.

27. Dorie Clark is the author of Stand Out and Reinventing You. He can help you craft the professional image you’ve always wanted.

28. Dan Schawbel is the managing partner of Millennial Branding. If you’re a millennial, Dan is the guy to help you craft your personal brand.

Other Notable Experts to Follow

29. Lisa Gates is the expert to follow if you’re negotiating for higher salaries and promotions.

30. If you’re a Baby Boomer, Marc Miller will help you navigate the continually changing landscape of the workplace.

Advertising

31. To avoid getting your resumé moved to the “No” pile, read Paul Freiberger’s excellent advice.

32. James Caan provides insightful ideas on careers in general. He is also a serial entrepreneur.

33. Jeff Haden writes on various topics, such as leadership and management. He is the owner of Blackbird Media.

34. If you’re looking for expert business advice on getting new customers and keeping them, follow Jay Baer.

35. Suzanne Lucas, aka Evil HR Lady, is a great human resources specialist.

36. If you need help in using Twitter to boost your career, Claire Diaz-Ortiz can guide you in the right direction.

37. Ryan Holmes is the CEO of Hootsuite, a social media management tool.

38. Customers are the lifeblood of a business and Colin Shaw focuses on revolutionizing this customer experience.

39. Brian Solis often reflects on the future of business and how technology can disrupt our world.

40. Nancy Lublin provides advice on more lighthearted topics, which are perfect after a long day’s work. She is the CEO behind Dosomething.org, a portal designed for social change; and the founder & CEO of Loris.ai and Crisis Text Line.

41. Katya Andresen provides advice on how to manage your career. She was the CEO of Cricket Media and now responsible for the SVP Card Customer Experience at Capital One.

42. Gallup has created a system to test what your strengths are and how to use them at work. Jim Clifton is the CEO of Gallup.

Advertising

43. Adam Grant is a Wharton Professor and the author of Give and Take, which provides advice on why being helpful at work can accelerate your career.

44. Hunter Walk is a partner at Homebrew Venture Capitalist Company and has specialty in product development and management.

45. If you’re running a nonprofit organization, follow Beth Kanter for expert advice on this area.

46. Emotional Intelligence is necessary to succeed in your career, and Daniel Goleman is your expert for that.

47. Rita J. King connects science, technology and business.

48. Tori Worthington Rose is a Creative Director at Mary Beth West Communications, LLC. She has extensive experience in sales and digital media.

49. If you’re looking for some advice on how to use writing and personal content marketing to boost your career, follow Ann Handley.

50. Tim Brown is the CEO at IDEO and shares his insights on Leadership and Creativity.

These are just some of the key thought leaders and movers in various industries. They will provide you with constant inspiration, as well as the willpower to pursue the career that you’ve always wanted. Their stream of expert ideas in their respective fields will help you become well-equipped in your professional pursuits.

More Articles About Successful People

Featured photo credit: LinkedIn Sales Navigator via unsplash.com

Read Next