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Why a Criticism Is Better Than a Compliment

Why a Criticism Is Better Than a Compliment

Think back to the last time you received a compliment and the last time you were criticized. No doubt, when you received the compliment, you felt good – and when you received the criticism, you felt upset and wanted to reject it.

You shouldn’t be surprised by your reaction to the negative comment, as it’s a human’s survival mechanism to avoid being criticized. Clearly, we don’t want to be seen as failures, so we’d rather shut our eyes and cover our ears than have to take any criticisms from others.

However, there’s a serious problem with this approach. Namely, by doing our utmost to avoid being criticized, we allow ourselves to travel on a never-ending highway of mediocrity.

Without receiving negative feedback and criticisms from others, our growth and opportunities become stunted. And in the long term, we’re not only liable to fail – but to fail badly.

The Microsoft KIN is an example of how lacking criticisms leads to a great failure. Launched in 2010, this smartphone was a major failure despite its $1 billion development and marketing costs. Unbelievably, the phone only lasted on the market for 48 days. The problem? Microsoft failed to do comprehensive testing of the smartphone with the target demographic. It was only after the phone went on sale that it became blatantly obvious that most 15 to 30-year-olds preferred Androids, BlackBerrys and iPhones to the Microsoft KIN.[1]

If criticism and feedback had been received by the target demographic while the phone was in development, Microsoft could have avoided the huge embarrassment and financial loss that occurred. As the story above demonstrates, early criticism is a necessary factor for future success.

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Excessive praise weakens your motivation

I believe that criticism is better than compliments. But why do I think that? Well, let me give you a metaphor that will explain my rationale.

Picture in your mind praise being a type of health food. Now, no one would argue that healthy nutrition is a bad thing. However, what’s good for you in small or measured dosages can be bad for you if you take too much of it. You may be surprised to hear this even applies to your water consumption.[2] And your fruit consumption too.[3]

    Clearly, too much food or drink – no matter how healthy they may be – can make us ill. For optimum health, we need a balanced intake of healthy food and drink.

    It’s the same with compliments. Receiving them from time-to-time is a good thing, but if they’re all you ever hear, then they’re likely to have a negative impact on your ability to achieve things in life.

    Excessive compliments take us away from our original motivation of simply enjoying an activity. We start doing the activity purely for the sake of receiving ego-satisfying praise.

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    However, enough time being stuck in the latter, means we become imprisoned by praise. Without the expectation of praise, our motivation to complete things begins to be lost.

    As an example of this, think back to a time when you were learning a new sport. If your coach only praised you, then you’d have missed out on being shown what things you were doing wrong. And as a consequence, your ability to learn and refine your techniques would have be diminished.

    Criticism encourages growth

      Just to be clear, I’m not talking about trolls or abusive comments, I’m talking about constructive criticism, which I like to think of as ‘healthy criticism’. Feedback that helps to make you stronger.

      If you always think you’re right but don’t get feedback from anyone else, how do you know for sure that what you’re doing is any good? Listening and acting on honest views will tell you precisely what you’re doing well – and what you can do better.

      This type of feedback forces you to evaluate your actions and the way you work. If you use constructive criticism wisely, it can guide you away from bad practices and move you towards good ones.

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      The right kind of criticism is honest feedback that will benefit you.

      Grow strong through the power of criticism

      Now that you’re familiar with the benefits of constructive criticism, let’s delve into several ways that you can use it to boost your productivity and success in life.

      Criticism is generally more actionable than compliments.

      For example, imagine you’re learning to play guitar, and in your first public performance your tutor says: “You did well.” Now, while these might be welcome words to your ears, they’re not as useful in helping you improve as: “Your timing needs some work.” With this piece of advice, you have specific guidance on how to quickly improve your performance skills. (You might need to spend hours playing alongside a metronome.)

      Actively seek criticism by asking for feedback.

      This could be in the form of a question.

      Continuing the guitar playing example, you might ask your tutor (or other people who heard your performance): “What could I have done better?” You could also ask very specific questions. For instance: “Did my playing in the introduction sound in tune?”

      Let’s be honest, most people don’t know how to give feedback – they typically offer vague comments filled with emotions. By asking specific questions, you’ll gain valuable feedback that will help you learn and develop quickly.

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      However, asking questions should also be to gain useful feedback, not to show you have doubts about your abilities and skills.

      Take criticism with patience.

      When you take criticism, I strongly recommend the following:

      • Be quiet and listen. Try to listen to as many perspectives as possible to get a full picture and more points of view.
      • Ask clarifying questions. Aim to understand what the other person means when they criticize you. Don’t make an initial judgement that they’re wrong. Understand first, then start to process their opinions.
      • Ask for suggestions to improve, but always refer back to your goals. After clarifying the problem, seek for suggestions, but don’t just try to satisfy others’ needs. Instead, refer back to your goals to see how improvements can align with your original intentions.
      • Take control of the process. Pick the right person. Typically, this would be someone who is honest, impartial but wants the best for you.

      Rapid feedback is important.

      Speed is also important when it comes to receiving feedback.

      The sooner you get feedback from others, the faster you’ll know what to improve before going ahead with your plans or work. For example, if you’re planning on setting up your own business, ask some interested friends to provide feedback on your ideas. Do this before you launch your business, and you’ll save yourself valuable time learning the long and hard way.

      Seek criticism instead of praise

      The Power of Positive Thinking author Norman Vincent Peale said it well,

      The trouble with most of us is that we would rather be ruined by praise than saved by criticism.

      How true that is.

      Fortunately, you now have the keys to help you move away from seeking praise – to instead, seeking constructive criticism. And once you start putting these keys to use, you’ll unlock the doors to a whole new way of learning, developing and succeeding.

      Reference

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      Brian Lee

      Chief of Product Management at Lifehack

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      Last Updated on May 21, 2019

      How to Communicate Effectively in Any Relationship

      How to Communicate Effectively in Any Relationship

      For all our social media bravado, we live in a society where communication is seen less as an art, and more as a perfunctory exercise. We spend so much time with people, yet we struggle with how to meaningfully communicate.

      If you believe you have mastered effective communication, scan the list below and see whether you can see yourself in any of the examples:

      Example 1

      You are uncomfortable with a person’s actions or comments, and rather than telling the individual immediately, you sidestep the issue and attempt to move on as though the offending behavior or comment never happened.

      You move on with the relationship and develop a pattern of not addressing challenging situations. Before long, the person with whom you are in relationship will say or do something that pushes you over the top and predictably, you explode or withdraw completely from the relationship.

      In this example, hard-to-speak truths become never- expressed truths that turn into resentment and anger.

      Example 2

      You communicate from the head and without emotion. While what you communicate makes perfect sense to you, it comes across as cold because it lacks emotion.

      People do not understand what motivates you to say what you say, and without sharing your feelings and emotions, others experience you as rude, cold or aggressive.

      You will know this is a problem if people shy away from you, ignore your contributions in meetings or tell you your words hurt. You can also know you struggle in this area if you find yourself constantly apologizing for things you have said.

      Example 3

      You have an issue with one person, but you communicate your problem to an entirely different person.

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      The person in whom you confide lacks the authority to resolve the matter troubling you, and while you have vented and expressed frustration, the underlying challenge is unresolved.

      Example 4

      You grew up in a family with destructive communication habits and those habits play out in your current relationships.

      Because you have never stopped to ask why you communicate the way you do and whether your communication style still works, you may lack understanding of how your words impact others and how to implement positive change.

      If you find yourself in any of the situations described above, this article is for you.

      Communication can build or decimate worlds and it is important we get it right. Regardless of your professional aspirations or personal goals, you can improve your communication skills if you:

      • Understand your own communication style
      • Tailor your style depending on the needs of the audience
      • Communicate with precision and care
      • Be mindful of your delivery, timing and messenger

      1. Understand Your Communication Style

      To communicate effectively, you must understand the communication legacy passed down from our parents, grandparents or caregivers. Each of us grew up with spoken and unspoken rules about communication.

      In some families, direct communication is practiced and honored. In other families, family members are encouraged to shy away from difficult conversations. Some families appreciate open and frank dialogue and others do not. Other families practice silence about substantive matters, that is, they seldom or rarely broach difficult conversations at all.

      Before you can appreciate the nuance required in communication, it helps to know the familial patterns you grew up with.

      2. Learn Others Communication Styles

      Communicating effectively requires you to take a step back, assess the intended recipient of your communication and think through how the individual prefers to be communicated with. Once you know this, you can tailor your message in a way that increases the likelihood of being heard. This also prevents you from assuming the way you communicate with one group is appropriate or right for all groups or people.

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      If you are unsure how to determine the styles of the groups or persons with whom you are interacting, you can always ask them:

      “How do you prefer to receive information?”

      This approach requires listening, both to what the individuals say as well as what is unspoken. Virgin Group CEO Richard Branson noted that the best communicators are also great listeners.

      To communicate effectively from relationship to relationship and situation to situation, you must understand the communication needs of others.

      3. Exercise Precision and Care

      A recent engagement underscored for me the importance of exercising care when communicating.

      On a recent trip to Ohio, I decided to meet up with an old friend to go for a walk. As we strolled through the soccer park, my friend gently announced that he had something to talk about, he was upset with me. His introduction to the problem allowed me to mentally shift gears and prepare for the conversation.

      Shortly after introducing the shift in conversation, my friend asked me why I didn’t invite him to the launch party for my business. He lives in Ohio and I live in the D.C. area.

      I explained that the event snuck up on me, and I only started planning the invite list three weeks before the event. Due to the last-minute nature of the gathering, I opted to invite people in the DMV area versus my friends from outside the area – I didn’t want to be disrespectful by asking them to travel on such short notice.

      I also noted that I didn’t want to be disappointed if he and others declined to come to the event. So I played it safe in terms of inviting people who were local.

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      In the moment, I felt the conversation went very well. I also checked in with my friend a few days after our walk, affirmed my appreciation for his willingness to communicate his upset and our ability to work through it.

      The way this conversation unfolded exemplified effective communication. My friend approached me with grace and vulnerability. He approached me with a level of curiosity that didn’t put me on my heels — I was able to really listen to what he was saying, apologize for how my decision impacted him and vow that going forward, I would always ask rather than making decisions for him and others.

      Our relationship is intact, and I now have information that will help me become a better friend to him and others.

      4. Be Mindful of Delivery, Timing and Messenger

      Communicating effectively also requires thinking through the delivery of the message one intends to communicate as well as the appropriate time for the discussion.

      In an Entrepreneur.com column, VIP Contributor Deep Patel, noted that persons interested in communicating well need to master the art of timing. Patel noted,[1]

      “Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.”

      Communicating effectively also requires thoughtfulness about the messenger. A person prone to dramatic, angry outbursts should never be called upon to deliver constructive feedback, especially to people whom they do not know. The immediate aftermath of a mass shooting is not the ideal time to talk about the importance of the Second Amendment rights.

      Like everyone else, I must work to ensure my communication is layered with precision and care.

      It requires precision because words must be carefully tailored to the person with whom you are speaking.

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      It requires intentionality because before one communicates, one should think about the audience and what the audience needs in order to hear your message the way you intended it to be communicated.

      It requires active listening which is about hearing verbal and nonverbal messages.

      Even though we may be right in what we say, how we say it could derail the impact of the message and the other parties’ ability to hear the message.

      Communicating with care is also about saying things that the people in our life need to hear and doing so with love.

      The Bottom Line

      When I left the meeting with my dear friend, I wondered if I was replicating or modeling this level of openness and transparency in the rest of my relationships.

      I was intrigued and appreciative. He’d clearly thought about what he wanted to say to me, picked the appropriate time to share his feedback and then delivered it with care. He hit the ball out of the park and I’m hopeful we all do the same.

      More Articles About Effective Communication

      Featured photo credit: Kenan Buhic via unsplash.com

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