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If You Want an Invincible Team, Make Them Feel Safe

If You Want an Invincible Team, Make Them Feel Safe

If you are a team leader, it is possible you may have come across one or more of the following problems:

  • Members of your team rarely attend meetings, and if they do seem to be uninspired or lacking in energy. This can render meeting utterly useless.
  • You may find that your team has trouble coming up with any new, interesting, or alternative ideas or solutions. There may be a real lack of critical thinking in your team.
    This can kill productivity.
  • During meetings or discussions, some members may remain quiet, or if they do speak may allude to there being a problem somewhere,but never specify what it is.
    This may mean serious issues in your team may go unresolved, massively affecting the functioning of your team.
  • If you want to see if your team agrees to something, you might feel that some are merely agreeing for the sake of agreement. This could be a real problem as these people might have great ideas.

Any one of these can prove extremely problematic, more than one of these can be potentially disastrous.

All is not lost however, these issues, and more, often stem from the same issue, and with that issue identified, it can be resolved.
The issue is this, the team suffers from a lack of Psychological safety.

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What is psychological safety?

    Psychological safety is the (often shared) belief that the team is an environment where it is safe to take risks. To share ideas and speak openly without fear of criticism or ridicule.

    Years ago, Google began Project Aristotle,[1] a project to determine how to engineer the most effective team possible. Google spent years studying 180 different teams in detail. Their research was so detailed that they even kept track of how often the team members ate together. In this project Google learned a great deal about how effective teams function. One thing that they noticed, is that key to almost all successful teams, is that they were environments of psychological safety.

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    As each team member felt free to contribute and speak up, they became hotbeds of ideas, team members were much less likely to leave, and ultimately, were more successful. All because of psychological safety.

    Benefits of psychological safety

      The key benefit of psychological safety is that it fosters and encourages collaboration and interaction in the team.

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      It can often be difficult to tell at first if an idea you have is any good. Someone may have a fantastic idea but might not speak up about it out of fear that they will be embarrassed. If your team is in an environment that people feel comfortable to speak freely in, they will naturally begin to produce ideas. Some ideas will be better than others of course (but even bad ones may be improved in an effective team). Ten bad or mediocre ideas are better than no ideas at all.

      In psychologically safe teams, people won’t fear making mistakes so much, and with this, even if they make mistakes, they’ll be more likely to learn from them, increasing their future effectiveness.

      Consider brainstorming, (or even improv comedy!), the reason why it’s so popular, is because they foster psychologically safe environments. Think about it, in an effective brainstorming session, every member of the team is contributing, soon you might have dozens of ideas and plans made where before you only had a handful. Sure not all of these ideas may be workable, but their sheer existence demonstrates that each member of the team feels they can contribute, they feel included.

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      However, if before one person came up with a bad idea that was shot down and overly criticized, they may be less likely to speak up in the future, even if they have a potentially groundbreaking idea. As such, it’s difficult to go wrong with a psychologically safe team.

      All that is needed is for people to feel that they can speak up, even voice criticisms if they have them. People will engage in a team more if they feel a part of it, and that they are shaping it, and who knows, maybe in their critique is an idea that will massively increase the effectiveness, and with it, the success of your team.

      But where do you start?

      It all starts with you.

      Psychological safety is not something that can appear organically by itself out of nowhere. If the team environment is not psychologically safe, then the team leader must work hard to make it a safe environment. Here are some tips to get you on your way:

      • Lead by example. Become a model of what you think the ideal team member should be, if nobody else speaks, ask people things, keep encouraging people to interact with the group. Make sure this is done in a friendly way though, otherwise people might only say what they think you want them to say.
        Essentially, ask a lot of questions.
      • Don’t cut off conversation. If someone is speaking, or a few people have a good conversation going, let it flow naturally.
        To cut off the conversation will give the impression that people are not allowed to speak freely, and thus you’ll be back at square one.
      • If speak following something, make sure to summarize it in your own words, and if you think you misunderstood what some one says, ask for clarification. This will demonstrate that you are listening and care about what they have to say.
      • Never respond judgmentally. If someone feels that you are critical of their opinion, they will no longer give it, and thus the environment will once again become a psychologically unsafe one.
      • Don’t be an overlord. It is important to come across as someone who makes mistakes, someone human. Even something as simple as saying, “sorry, I might have missed something” will help build a stronger connection with your team members than if you just used your authority.
        It’s game over if your team members begin to resent working too.

      With these tips you should be well on your way to making your team a more effective, dynamic, and more successful than it has ever been.

      Reference

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      Leon Ho

      Founder & CEO of Lifehack

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      Last Updated on November 24, 2020

      50 LinkedIn Influencers To Follow, No Matter Your Industry

      50 LinkedIn Influencers To Follow, No Matter Your Industry

      LinkedIn is an excellent platform to network with great people to help you in your career and businesses. However, with over 575 million people on the site, who should you follow? This list will steer you to the right people to follow, organized by categories of expertise.

      Job Search Experts

      You will likely have several jobs throughout the course of your career, and you will constantly need advice on new trends and strategies out there in the job market. Here are the LinkedIn experts who you should follow on these matters.

      1. Liz Ryan is the CEO and founder of Human Workplace. Her articles on job searching are filled with creative and colorful cartoons.

      2. Lou Adler is the author of The Essential Guide for Hiring and Getting Hired.

      3. Dr. Marla Gottschalk will help you make an impact in a new job.

      4. Hannah Morgan runs CareerSherpa.net, where she gives expert advice on job searching and how to be more visible online.

      5. Alison Doyle is the CEO and Founder of CareerToolBelt.com.

      Management Experts

      They say that people leave managers, not jobs. These experts in LinkedIn will help you become your employees’ dream manager.

      6. Jeff Weiner. How can we leave out the CEO of LinkedIn himself?

      7. Nozomi Morgan is an executive coach. She can help you transition from a boss to a true leader.

      8. Mickey Mikitani is the CEO of Rakuten. He constantly shares his expertise in managing a global player in e-commerce platforms.

      9. Andreas von der Heydt was the head of Amazon’s Kindle Content and now the Director of Talent Acquisition. He has extensive experience in management, branding, and marketing.

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      Productivity Experts

      By maximizing your productivity, you can win in all aspects of life. The following LinkedIn experts will help you win big in your career.

      10. Gretchen Rubin is a happiness coach and the bestselling author of the The Happiness Project.

      11. Carson Tate is the founder of Working Simply. She advises us to include play in our schedules.

      12. Greg Mckeown is an essentialist. Part of being an essentialist is saying no to many things so that we can focus on the things that matter.

      13. Brian de Haaff, CEO of Aha! Labs Inc. provides strategies on how to be productive and happy at work at the same time.

      Marketing Experts

      14. Sujan Patel is VP of Marketing at When I Work, an employee scheduling software. He is an expert in content marketing and he even shares his ideas on content marketing in 2020.

      15. Megan Berry is the Head of Product Development at Rebelmouse, a content marketing and AlwaysOn powerhouse.

      16. Sean Gardner will help you navigate the social media landscape. This includes how to use different platforms to help accelerate your career. He is also the bestselling author of The Road to Social Media Success.

      17. Christel Quek is an digital and marketing expert. She is the VP of South East Asia at Brandwatch. Their products help businesses utilize social media data to make better business decisions.

      18. Jeff Bullas is a digital marketing expert. His blog has over 4 million readers annually.

      19. Michael Stelzer is the CEO and Founder of social media powerhouse site, Social Media Examiner.

      20. If you’re looking for inbound and content marketing expertise, follow Dharmesh Shah, Founder and CTO of Hubspot.

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      21. David Edelman is a McKinsey partner and is at the helm of the Digital Marketing Strategy Practice Department.

      22. Dave Kerpen leads the social media software company Likeable Local. He is the author of Likeable Social Media: How to delight your customers.

      23. Clara Shih is the CEO of Hearsay Social and the author of The Facebook Era.

      24. Aaron Lee is Grand Master of Customer Delight at Post Planner. He is an excellent resource for everything social media.

      25. David Sable is the CEO of Y&R, one of the largest advertising firms in the world.

      26. Content marketing trumps traditional marketing these days, and who else better to lead you in this area than Joe Pulizzi, Founder of Content Marketing Institute.

      Personal Branding Experts

      Part of what we market in our personal career is our brand. When people hear your name, what kind of brand comes into their mind? What traits and qualities do they associate with you?

      Here are some personal branding experts from LinkedIn to improve your own brand.

      27. Dorie Clark is the author of Stand Out and Reinventing You. He can help you craft the professional image you’ve always wanted.

      28. Dan Schawbel is the managing partner of Millennial Branding. If you’re a millennial, Dan is the guy to help you craft your personal brand.

      Other Notable Experts to Follow

      29. Lisa Gates is the expert to follow if you’re negotiating for higher salaries and promotions.

      30. If you’re a Baby Boomer, Marc Miller will help you navigate the continually changing landscape of the workplace.

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      31. To avoid getting your resumé moved to the “No” pile, read Paul Freiberger’s excellent advice.

      32. James Caan provides insightful ideas on careers in general. He is also a serial entrepreneur.

      33. Jeff Haden writes on various topics, such as leadership and management. He is the owner of Blackbird Media.

      34. If you’re looking for expert business advice on getting new customers and keeping them, follow Jay Baer.

      35. Suzanne Lucas, aka Evil HR Lady, is a great human resources specialist.

      36. If you need help in using Twitter to boost your career, Claire Diaz-Ortiz can guide you in the right direction.

      37. Ryan Holmes is the CEO of Hootsuite, a social media management tool.

      38. Customers are the lifeblood of a business and Colin Shaw focuses on revolutionizing this customer experience.

      39. Brian Solis often reflects on the future of business and how technology can disrupt our world.

      40. Nancy Lublin provides advice on more lighthearted topics, which are perfect after a long day’s work. She is the CEO behind Dosomething.org, a portal designed for social change; and the founder & CEO of Loris.ai and Crisis Text Line.

      41. Katya Andresen provides advice on how to manage your career. She was the CEO of Cricket Media and now responsible for the SVP Card Customer Experience at Capital One.

      42. Gallup has created a system to test what your strengths are and how to use them at work. Jim Clifton is the CEO of Gallup.

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      43. Adam Grant is a Wharton Professor and the author of Give and Take, which provides advice on why being helpful at work can accelerate your career.

      44. Hunter Walk is a partner at Homebrew Venture Capitalist Company and has specialty in product development and management.

      45. If you’re running a nonprofit organization, follow Beth Kanter for expert advice on this area.

      46. Emotional Intelligence is necessary to succeed in your career, and Daniel Goleman is your expert for that.

      47. Rita J. King connects science, technology and business.

      48. Tori Worthington Rose is a Creative Director at Mary Beth West Communications, LLC. She has extensive experience in sales and digital media.

      49. If you’re looking for some advice on how to use writing and personal content marketing to boost your career, follow Ann Handley.

      50. Tim Brown is the CEO at IDEO and shares his insights on Leadership and Creativity.

      These are just some of the key thought leaders and movers in various industries. They will provide you with constant inspiration, as well as the willpower to pursue the career that you’ve always wanted. Their stream of expert ideas in their respective fields will help you become well-equipped in your professional pursuits.

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      Featured photo credit: LinkedIn Sales Navigator via unsplash.com

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