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Last Updated on January 30, 2018

If You Want an Invincible Team, Make Them Feel Safe

If You Want an Invincible Team, Make Them Feel Safe

If you are a team leader, it is possible you may have come across one or more of the following problems:

  • Members of your team rarely attend meetings, and if they do seem to be uninspired or lacking in energy. This can render meeting utterly useless.
  • You may find that your team has trouble coming up with any new, interesting, or alternative ideas or solutions. There may be a real lack of critical thinking in your team.
    This can kill productivity.
  • During meetings or discussions, some members may remain quiet, or if they do speak may allude to there being a problem somewhere,but never specify what it is.
    This may mean serious issues in your team may go unresolved, massively affecting the functioning of your team.
  • If you want to see if your team agrees to something, you might feel that some are merely agreeing for the sake of agreement. This could be a real problem as these people might have great ideas.

Any one of these can prove extremely problematic, more than one of these can be potentially disastrous.

All is not lost however, these issues, and more, often stem from the same issue, and with that issue identified, it can be resolved.
The issue is this, the team suffers from a lack of Psychological safety.

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What is psychological safety?

    Psychological safety is the (often shared) belief that the team is an environment where it is safe to take risks. To share ideas and speak openly without fear of criticism or ridicule.

    Years ago, Google began Project Aristotle,[1] a project to determine how to engineer the most effective team possible. Google spent years studying 180 different teams in detail. Their research was so detailed that they even kept track of how often the team members ate together. In this project Google learned a great deal about how effective teams function. One thing that they noticed, is that key to almost all successful teams, is that they were environments of psychological safety.

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    As each team member felt free to contribute and speak up, they became hotbeds of ideas, team members were much less likely to leave, and ultimately, were more successful. All because of psychological safety.

    Benefits of psychological safety

      The key benefit of psychological safety is that it fosters and encourages collaboration and interaction in the team.

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      It can often be difficult to tell at first if an idea you have is any good. Someone may have a fantastic idea but might not speak up about it out of fear that they will be embarrassed. If your team is in an environment that people feel comfortable to speak freely in, they will naturally begin to produce ideas. Some ideas will be better than others of course (but even bad ones may be improved in an effective team). Ten bad or mediocre ideas are better than no ideas at all.

      In psychologically safe teams, people won’t fear making mistakes so much, and with this, even if they make mistakes, they’ll be more likely to learn from them, increasing their future effectiveness.

      Consider brainstorming, (or even improv comedy!), the reason why it’s so popular, is because they foster psychologically safe environments. Think about it, in an effective brainstorming session, every member of the team is contributing, soon you might have dozens of ideas and plans made where before you only had a handful. Sure not all of these ideas may be workable, but their sheer existence demonstrates that each member of the team feels they can contribute, they feel included.

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      However, if before one person came up with a bad idea that was shot down and overly criticized, they may be less likely to speak up in the future, even if they have a potentially groundbreaking idea. As such, it’s difficult to go wrong with a psychologically safe team.

      All that is needed is for people to feel that they can speak up, even voice criticisms if they have them. People will engage in a team more if they feel a part of it, and that they are shaping it, and who knows, maybe in their critique is an idea that will massively increase the effectiveness, and with it, the success of your team.

      But where do you start?

      It all starts with you.

      Psychological safety is not something that can appear organically by itself out of nowhere. If the team environment is not psychologically safe, then the team leader must work hard to make it a safe environment. Here are some tips to get you on your way:

      • Lead by example. Become a model of what you think the ideal team member should be, if nobody else speaks, ask people things, keep encouraging people to interact with the group. Make sure this is done in a friendly way though, otherwise people might only say what they think you want them to say.
        Essentially, ask a lot of questions.
      • Don’t cut off conversation. If someone is speaking, or a few people have a good conversation going, let it flow naturally.
        To cut off the conversation will give the impression that people are not allowed to speak freely, and thus you’ll be back at square one.
      • If speak following something, make sure to summarize it in your own words, and if you think you misunderstood what some one says, ask for clarification. This will demonstrate that you are listening and care about what they have to say.
      • Never respond judgmentally. If someone feels that you are critical of their opinion, they will no longer give it, and thus the environment will once again become a psychologically unsafe one.
      • Don’t be an overlord. It is important to come across as someone who makes mistakes, someone human. Even something as simple as saying, “sorry, I might have missed something” will help build a stronger connection with your team members than if you just used your authority.
        It’s game over if your team members begin to resent working too.

      With these tips you should be well on your way to making your team a more effective, dynamic, and more successful than it has ever been.

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      Leon Ho

      Founder & CEO of Lifehack

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      Last Updated on January 14, 2019

      The Key to Finding Job Satisfaction and Having a Successful Career

      The Key to Finding Job Satisfaction and Having a Successful Career

      Regardless of whether you hold an entry-level administration role or regularly travel to the ends of the Earth as a hot-shot senior executive, you can still find yourself harboring an emptiness… a feeling that something is missing. A popular assumption that experiencing job satisfaction and a successful career should be underpinned by a well-rounded suite of tangible benefits, no longer holds true for many of us.

      We’d never deny health care benefits, appropriate and fair remuneration, bonuses and travel perks in a job package. However, even if served to us on a silver platter, those features can only satiate us to a certain point.

      You might wonder what governs entrepreneurs and start-up business owners to quit their lucrative jobs, essentially look the gift horse in the mouth and kiss such benefits goodbye! There can be an irresistible pull to mastermind a business with products and/or services that serve the greater good of community wider than that constituting their daily existence.

      Even with research showing entrepreneurship to pose greater threats to their mental and physical health, this unique breed of individuals choose to go against the grain in chasing their dreams of being their own boss. Why? Why would anyone risk this type of career suicide?

      Whether you’re an employee, have recently taken the leap to being a business owner or been in business for a while, the commonality is a congenital condition we all share as human beings; to feel a sense of purpose, value and contribution to our community. Despite it being harder to find this for ourselves in today’s world, these approaches will help you achieve ultimate satisfaction through the twists, turns and joyrides that are essential features of shaping a successful career.

      1. Search for Opportunities That Feed Your Passion, Not Temporary Excitement

      Even though well-intended, the ‘feel good now’ compass that career coaches and consultants often recommend you use to create career satisfaction can actually do you more harm than good. Excitement is transient. It doesn’t last. Passion is the compass you need.

      Passion and excitement are two different things. The resounding career legacy that still draws you to turn up on the job regardless of the sunshine or storm that awaits you…that’s passion. It’s like a mental and/or emotional itch you can’t shrug off. Staying attuned to that calling will breed success for you sooner or later. Patience is key.

      You’re also likely to have more than one key passion. Beware of getting caught in the notion you have to find your one true purpose. In fact, run immediately from any coach who tells you there is only one. There isn’t.

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      Your passion is a journey that can take multiple forms so forget thinking there is the single dream job out there that will give you satisfaction in every way you can imagine. It simply doesn’t exist.

      Consider embracing different roles and projects to help you fuel your passion or fuel your pursuits in finding it. Job satisfaction and your career success will be all the more sweeter from a wider range of enriching experiences.

      2. Don’t Position Job and Career Satisfaction Assessments as Pivotal Guides to Your Success

      Despite their popular use for vocational guidance, assessment tools such as Gallup’s Clifton Strengths and the Myers Briggs Type Indicator have come under fire[1] as being limited to the amount of true value and direction they can offer partakers.[2] These and many other guidance assessment tools (e.g. VIA Character Strengths , DISC ) are self-report questionnaires that don’t have normative population data against which to compare your results.

      Simply remember these tools help you develop a stronger sense of what you identify as strengths and weaknesses within yourself, not in comparison with other people. They will still add insight around what sorts of career opportunities, tasks and projects are going to light your fire, what ones are going to extinguish it and what will prod and keep the coals steadily smoldering.

      3. Be Clear on Your Personal Values, Ethics and Principles and Choose Relationships That Support You Honoring Them

      Teamwork, collaboration, open communication and trust are commonplace for any flourishing work environment. However, whether or not your personal values can be honored in your work can make or break your job satisfaction.

      How committed do you want to be to an organization that expects an average of 10 unpaid overtime hours every week under the guise of ‘reasonable overtime’? Are you willing to accept their construing this expectation as ‘strong commitment’ at the expense of your partner and children waiting at home for you? What are your boundaries concerning when you clock on to their time and when you clock off to yours?

      Being very in tune with what your personal values, principles and ethics are will bid you well in the job satisfaction stakes. Spending time to reflect on experiences and working relationships you’ve had – the good, the bad and the ugly – will help you make well-informed searches and grounded decisions that will propel your career success.

      Finding and nurturing relationships with associates and colleagues who share similar values doesn’t just make your day-to-day pursuits more enjoyable. You become fortunate to work with like-minded people who will support, understand and appreciate you like a second family.

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      Being able to honor your personal values in your work means you will still be able to sleep at night when you have to tread where others fear to, and make extremely difficult decisions others would never ever dream of having to make as you forge success in your career.

      4. Be Clear on Your Own Definition of What Having a Successful Career Means for You

      It’s tempting to get caught up in the ideals and projections of success expressed by those we love, admire and respect. Underneath, we all want on some level to belong to a successful club of some sort.

      With research reporting how much money we feel we need to be truly happy,[3] many of us try to subscribe to the notion that having the car of our dreams or taking a European holiday annually will not bring us happiness. The truth, however, for many of us is these tangible rewards are congratulatory reminders of our persistent efforts to chase our career pursuits.

      If those are things you aspire to, don’t let anyone steal your desire and want to feel deserving of these things, that those are some parameters by which you define your career success.

      Despite consistently being the top revenue earner for two years running, you may not wish to become the sales manager. You may not wish to step out into running your own business even though you consistently excel as an employee, delighting clients and repeatedly receiving glowing testimonials.

      Your definition of career success might be enjoying the predictability of a regular workplace routine. You get to leave – without feeling guilty – at the same time each day, love the people you work with and get to spend a good, uninterrupted amount of work-stress free quality time with your family. That picture is also blissful job satisfaction and complete career success.

      5. Identify the Sorts of Challenges and Problems You Want to Learn to Overcome

      Standard advice you might receive from a career coach might be to look for opportunities where you get to capitalize on exercising your strengths and career-related activities you enjoy.

      However, to become a success at anything involves improvement. To excel at anything often involves stepping outside boundaries and comfort zones where others wouldn’t. This means dedicating focus and attention to things you’re not so good at and things you don’t like.

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      Here’s where working with a coach can be particularly helpful. Map out the experiences that were unsavory in your working history. Were there challenges you opted out of, projects you failed at or toxic relationships that blasted your sense of purpose and self-worth into oblivion? It’s within these experiences that you might just find the most valuable lessons and guiding lights for your trajectory to achieve greater job satisfaction.

      If your natural leadership style is to be a collaborator, finding opportunities that require you to apply a more dictatorial style might be needed. Discussing a secondment or short-term project where you get to develop and test your skills can be a step further in earning contention to lead a larger project down the track.

      With several of the company’s boldest personality types penciled to roll out the operation, you’ll not only develop skills that earn your right to throw your hat in the ring; those key players have an opportunity to see your competence. You can then work on building relationships with those stakeholders before you need to hit the ground running should you win the lead.

      Greater job satisfaction comes with planning and choosing the lessons and opportunities you want to learn, not desperately flailing, floundering and hoping for the best.

      6. Keep Reviewing Your Goal Posts and Be Amenable to Change

      The word ‘career’ is indicative of a longer-term pathway of change, growth and development. The journey is dynamic.

      You will accumulate new skills and let those you no longer need, become rusty. Your intrigue will be stimulated by new experiences, knowledge and people you meet. Your thinking will continue to expand, not shrink. As a result, your goalposts are likely to change.

      A major part of enjoying a successful career is not just setting goals effectively, but regularly reviewing and readjusting them where necessary. However, moving the posts or the target still needs to take place by applying the same processes by which you originally created them. The strength of your emotional connection to those revised goals needs to be the same, if not stronger.

      By asking yourself the following questions, you can assure your developmental and growth trajectory is still on course:

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      • Would working toward these goals still allow me to honor my personal values, principles and ethics at the same capacity if not greater?
      • Do the activities I need to undertake to meet these goals honor my highest priorities?
      • Does this feel right for me and those who are nearest and dearest to me?
      • Is this aligned with my passion?
      • Is chasing this goal a right step for me to take now or is this a detour or distraction which could delay my greater plan?

      Each of your career goals should have different review periods. Whatever you do, stick to the review schedule you set. It will not only keep you focused but help you see your progress (or lack thereof) and allow you to timely re-chart your course before you get too far down the track. You don’t want to waste time haphazardly heading in the wrong direction.

      7. Be Prepared to Let Go

      It can be unfathomable to us as to why others risk leaping into the unknown when everything truly appears fine and dandy in the career realm. The company provided stability, recognition, financial success, interesting projects and the promise of a promotion…what was wrong? Why now jump sideways to run a café or train in another field altogether?

      Nothing may have been wrong at all. It was all going right. It was just the end of a chapter. Perhaps the yearning for the next step is actually taking a different trajectory entirely. You may want to simply experience a different rhythm. Perhaps it’s time to pursue a different passion.

      If you have leaped from employee-land to freelancing or have made the reverse-jump (or you know someone who has), you will have quickly grown a different appreciation for pros and cons each work lifestyle brings. Working for yourself can bring the greater realization of your creativity, whether or not it can be monetized to earn you a living.

      When your customers are buying you or a product you designed and fashioned, there is a direct level of appreciation and gratitude that can elevate your confidence in the way you have never experienced as an employee, regardless of your rank.

      Similarly, there are times where we need to recognize our business ventures were adventures, not long-term life-changing empires. There are times we need to recognize that time is what provides the clearest limitation of how long we persist for in such pursuits.

      We have to recognize the absence of enough financial, mental, emotional and physical breadcrumbs that tells us we’re no longer meant to push in that direction. At least, not for the present time.

      The Bottom Line

      Above all, keep the momentum. As long as you remain committed to pursuing work opportunities that allow you to honor your highest priorities, the truth of who you are and what you stand for, achieving ultimate job satisfaction and a successful career will never be too far away.

      More Resources to Help Advance Your Career

      Featured photo credit: Csaba Balazs via unsplash.com

      Reference

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