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If You Want an Invincible Team, Make Them Feel Safe

If You Want an Invincible Team, Make Them Feel Safe

If you are a team leader, it is possible you may have come across one or more of the following problems:

  • Members of your team rarely attend meetings, and if they do seem to be uninspired or lacking in energy. This can render meeting utterly useless.
  • You may find that your team has trouble coming up with any new, interesting, or alternative ideas or solutions. There may be a real lack of critical thinking in your team.
    This can kill productivity.
  • During meetings or discussions, some members may remain quiet, or if they do speak may allude to there being a problem somewhere,but never specify what it is.
    This may mean serious issues in your team may go unresolved, massively affecting the functioning of your team.
  • If you want to see if your team agrees to something, you might feel that some are merely agreeing for the sake of agreement. This could be a real problem as these people might have great ideas.

Any one of these can prove extremely problematic, more than one of these can be potentially disastrous.

All is not lost however, these issues, and more, often stem from the same issue, and with that issue identified, it can be resolved.
The issue is this, the team suffers from a lack of Psychological safety.

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What is psychological safety?

    Psychological safety is the (often shared) belief that the team is an environment where it is safe to take risks. To share ideas and speak openly without fear of criticism or ridicule.

    Years ago, Google began Project Aristotle,[1] a project to determine how to engineer the most effective team possible. Google spent years studying 180 different teams in detail. Their research was so detailed that they even kept track of how often the team members ate together. In this project Google learned a great deal about how effective teams function. One thing that they noticed, is that key to almost all successful teams, is that they were environments of psychological safety.

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    As each team member felt free to contribute and speak up, they became hotbeds of ideas, team members were much less likely to leave, and ultimately, were more successful. All because of psychological safety.

    Benefits of psychological safety

      The key benefit of psychological safety is that it fosters and encourages collaboration and interaction in the team.

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      It can often be difficult to tell at first if an idea you have is any good. Someone may have a fantastic idea but might not speak up about it out of fear that they will be embarrassed. If your team is in an environment that people feel comfortable to speak freely in, they will naturally begin to produce ideas. Some ideas will be better than others of course (but even bad ones may be improved in an effective team). Ten bad or mediocre ideas are better than no ideas at all.

      In psychologically safe teams, people won’t fear making mistakes so much, and with this, even if they make mistakes, they’ll be more likely to learn from them, increasing their future effectiveness.

      Consider brainstorming, (or even improv comedy!), the reason why it’s so popular, is because they foster psychologically safe environments. Think about it, in an effective brainstorming session, every member of the team is contributing, soon you might have dozens of ideas and plans made where before you only had a handful. Sure not all of these ideas may be workable, but their sheer existence demonstrates that each member of the team feels they can contribute, they feel included.

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      However, if before one person came up with a bad idea that was shot down and overly criticized, they may be less likely to speak up in the future, even if they have a potentially groundbreaking idea. As such, it’s difficult to go wrong with a psychologically safe team.

      All that is needed is for people to feel that they can speak up, even voice criticisms if they have them. People will engage in a team more if they feel a part of it, and that they are shaping it, and who knows, maybe in their critique is an idea that will massively increase the effectiveness, and with it, the success of your team.

      But where do you start?

      It all starts with you.

      Psychological safety is not something that can appear organically by itself out of nowhere. If the team environment is not psychologically safe, then the team leader must work hard to make it a safe environment. Here are some tips to get you on your way:

      • Lead by example. Become a model of what you think the ideal team member should be, if nobody else speaks, ask people things, keep encouraging people to interact with the group. Make sure this is done in a friendly way though, otherwise people might only say what they think you want them to say.
        Essentially, ask a lot of questions.
      • Don’t cut off conversation. If someone is speaking, or a few people have a good conversation going, let it flow naturally.
        To cut off the conversation will give the impression that people are not allowed to speak freely, and thus you’ll be back at square one.
      • If speak following something, make sure to summarize it in your own words, and if you think you misunderstood what some one says, ask for clarification. This will demonstrate that you are listening and care about what they have to say.
      • Never respond judgmentally. If someone feels that you are critical of their opinion, they will no longer give it, and thus the environment will once again become a psychologically unsafe one.
      • Don’t be an overlord. It is important to come across as someone who makes mistakes, someone human. Even something as simple as saying, “sorry, I might have missed something” will help build a stronger connection with your team members than if you just used your authority.
        It’s game over if your team members begin to resent working too.

      With these tips you should be well on your way to making your team a more effective, dynamic, and more successful than it has ever been.

      Reference

      More by this author

      Leon Ho

      Founder & CEO of Lifehack

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      Last Updated on July 10, 2020

      Feeling Stuck in Your Career? How to Break Free and Get Ahead

      Feeling Stuck in Your Career? How to Break Free and Get Ahead

      Have you ever caught yourself in a daydream where you’ve gone for that upcoming promotion, and you’re now the boss at work? Or how about the one where you’ve summoned up all your courage to quit a job where you’re feeling stuck in your career and live your dream instead? Or when you’ve changed career paths to do what really makes you happy?

      Then, you snapped back to reality and realized that you’re not the boss, not living your dream, and not even happy in the career path that you’re on.

      Over the years I’ve worked with hundreds of individuals who’ve told me they feel stuck in their careers, that something had to change for them to break free and be happy, but they lacked the confidence to take that step. My mission is to make sure that nobody feels stuck in their career because of a momentary lapse in bravery that’s dragged on for too long.

      Read on to find out how you can stop feeling stuck in your career, break free, and get ahead at work. .

      Here are my top ten tips for becoming unstuck in your career.

      1. Make Time for You

      If you’re feeling stuck, frustrated, or unhappy with how your career is panning out, the first step is to work out why.

      Maybe you’ve arrived in your current career by accident and haven’t ever made time to deliberately think or plan what you’d love to do and how you’d get there.

      Prioritizing time to think is the first step you need to take to stop feeling stuck and start getting ahead. Book some time into your day where you can have an uninterrupted meeting with yourself. This is your thinking time.

      Work out what makes you happy at work, what doesn’t, and where you might want to go. Decide on the steps you want to take to progress your career in the direction that you want it to take.

      For example, are there training days, evening courses, or online learning that you can do? Have you considered getting a mentor to help you get ahead?

      By booking in a meeting with yourself, it signals it’s important (to you and your colleagues) and also stops others spotting a gap in your day and filling it with a meeting.

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      2. Grow Your Network Before You Need It

      Who you know is more important than what you know for career progression. Don’t wait until you’re feeling stuck in your career to start expanding your networks. Do it now.

      Adam Grant, the author of Give and Take, says you’re 58% more likely to get a new job through your weak ties than through your strong ones. Your strong ties are those in your immediate circle whom you interact with often. Your weak ties are your friends of friends. They move in different circles to you, they know different people, make different connections, and are more likely to introduce you to new and different opportunities[1].

      When I was thinking about setting up my current company, Lucidity, I turned up to every networking event. I drank a lot of coffees with a lot of different people to understand what they did, to ask for advice, to unpick what their problems were, and to look for opportunities for collaboration and connections.

      It paid off because, when I launched my business, I let my network know how I could help them, and soon I had my first clients.

      Pay attention to building and nurturing your networks and focus on how you can add value to other. That’s where your next career opportunity is most likely to come from.

      3. Surround Yourself With People Who Inspire You

      According to Tim Ferriss, “You are the average of the five people you most associate with,” and his associations with different people ebbs and flows depending on what he’s working on and trying to achieve[2].

      For example, if you are trying to be fitter, it’s easier if you hang around with people who love doing exercise–they help you to up your game.

      If you want that promotion, a career change, or to set up your own business, seek out people who are excelling at it already. They’ll have valuable things to teach you about breaking free and getting ahead.

      4. Work on Your Personal Brand

      Jeff Bezos defines a personal brand as “what people say about you when you’re not in the room.” People will talk about you when you are not in the room anyway, so you might as well be deliberate about what you’d like people to say!

      Your personal brand isn’t about pretending to be something you’re not. That can actually keep you feeling stuck in your career. It’s really about being your best “real you.” It’s about owning your strengths and being purposeful about how you want to be perceived by others.

      What do you want to be known for? By being more deliberate about how you want to come across and what you’re looking for in your career, you’ll increase your chance of attracting the right opportunities.

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      Once you’ve given your personal brand some thought, make sure that you show up online. Is your LinkedIn profile up to date? And if you don’t have one, get one. Make sure it communicates what you want to be known for and that it’s consistent with your other social media profiles.

      Try these 5 Steps to Master Networking Skills and Perfect Your Personal Branding.

      5. Be Accountable

      Achieve your career goals faster, and grow and learn by making yourself accountable. Tell other people your goals and a timeline. and have them to hold you accountable.

      For example, you might want to get a promotion by the end of the year, have decided the sector you want to move to by the end of the month, or have got your new business idea before the next pay day. Whatever your ambitions are, you can tell a friend or a colleague, or share this with a mentor or a mastermind group.

      When we tell other people our goals and intentions, they hold us accountable, and we are more likely to make progress faster.

      6. Make Sure Your Values Are Aligned With Your Company’s

      All the professional development, goal setting, and networks in the world won’t make you happy if you’re working for a company that ultimately has opposing values to yours.

      Figure out what’s important to you in a job. For example, does your company’s product help people live a better life? Do you feel strongly about your company’s ethics and social responsibility? Does the company culture allows employees to be themselves and shine? Or maybe flexible working and more holidays for employees with families is where your heart is?

      Some companies put their employees well-being at the core of their business; others put profits first. If you feel that your values don’t match the core values of your employer, it could be a reason why you’re feeling stuck in your career and unhappy.

      It’s important to work through this and identify whether it’s the job that is not right for you, or if it’s a great job but the organization or sector is wrong for you.

      7. Get out of Your Comfort Zone

      Your comfort zone is your safe place. For any change to happen, you have to step out of your comfort zone.

      It’s actually much easier not to change anything and to keep grumbling on about how you’re stuck and unhappy in your career than to step outside of your comfort zone to address the fearful unknowns associated with change. It’s part of human nature that we’d put up with the devil we know rather than risk the devil we don’t.

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      This is true even if the devil we know is a boring, unfulfilling job because we’re wired to think that making a change to find a better option might actually leave us worse off.

      If you feel stuck, it might be that your confidence has got the better of you.

      To get ahead at work, start taking small steps outside of your comfort zone. Consider what you’re scared of that is stopping you from making a change. Then, tackle that in small steps.

      For example, if you know that to move into the job you want, you’ll have to do more public speaking, but public speaking terrifies you so much it’s stopping you from going for the job, then start small to build your confidence. You can speak up more in team meetings, then slowly build from there.

      You might also choose to set up or be part of a specific group. One of my clients, who found that confidence was holding her team back in achieving work goals, set up a “get out of your comfort zone club,” where they challenge and support each other to build their confidence by regularly leaving their comfort zones.

      8. Learn to Embrace Failure

      Failure is part of life. A New York University study found that children learning to walk averaged 2,368 steps and fell 17 times an hour[3]. Failure is simply the natural path to success.

      The truth is that we don’t get everything right the first time. We fail, we learn, we pick ourselves up, and we try again.

      In my experience, it’s common that whilst the theory of learning from failure is supported, the reality of being open about failures to enable personal learning is much harder to achieve.

      We don’t like to admit that we’ve failed. We have a fight or flight response to failure. It’s a normal gut reaction to ask ourselves: “Will I get away with it if I don’t tell anyone?” We are fearful of criticism, of losing face in front of others, or even being fired for failure.

      However, if you’re going to stop feeling stuck in your career, you must be open to learning from failure.

      Reframe failure by viewing everything as an experiment because you can’t have a failed experiment—you just learn whether something works or not. Think of Edison inventing the lightbulb, when he said:

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      “I’ve not failed. I’ve just found 10,000 ways that won’t work.”

      9. Build Your Resilience

      Resilience is the ability to tackle difficulties and setbacks, to bounce back, regroup, and to keep going.

      Getting unstuck in your career, taking a different path, and achieving the results you want will take resilience. Having resilience is also the capacity to choose how you respond to the unexpected things that life throws your way and adapt and thrive in times of complex change.

      Given that the world we live in is in constant flux, and the only thing that is certain is uncertainty, the ability to adapt and bounce back is an important life skill, as well as a career skill.

      In her book Grit: The Power of Passion and Perseverance, Angela Duckworth’s research shows that when measuring success, the ability to persevere beats talent every time.

      Learn more about how to build resilience in this guide: What Is Resilience and How to Always Be Resilient (Step-By-Step Guide)

      10. Ask for Help

      It can be hard to ask for help, as it can make us feel vulnerable.

      No one person can be expected to have all the answers. That’s why we need a group of people that we can go to for help, people who can pick us up when we have setbacks and also help us to celebrate success.

      My advice is to be deliberate about creating your group. You can do that with a tool called a “Me Map”:

      1. Write down all the things that you might need support with, like help with career progression, interview practice, making new connections, talking through business plans, learning from failure, etc.
      2. Next to each thing, write the names of the people you go to when you need that particular thing.
      3. Make sure you get in touch and regularly connect with them.

      Final Thoughts

      You can stop feeling stuck in your career, break free, and get ahead at work by applying the tips in this article. Start small by incorporating three new things in your first week, and then adding more as your comfort zone and capacity expands.

      Remember, no matter how stuck you feel, it’s never too late to make a change and land the career that you truly want.

      More Tips to Stop Feeling Stuck in Your Career

      Featured photo credit: NEW DATA SERVICES via unsplash.com

      Reference

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