Advertising
Advertising

Last Updated on January 30, 2018

If You Want an Invincible Team, Make Them Feel Safe

If You Want an Invincible Team, Make Them Feel Safe

If you are a team leader, it is possible you may have come across one or more of the following problems:

  • Members of your team rarely attend meetings, and if they do seem to be uninspired or lacking in energy. This can render meeting utterly useless.
  • You may find that your team has trouble coming up with any new, interesting, or alternative ideas or solutions. There may be a real lack of critical thinking in your team.
    This can kill productivity.
  • During meetings or discussions, some members may remain quiet, or if they do speak may allude to there being a problem somewhere,but never specify what it is.
    This may mean serious issues in your team may go unresolved, massively affecting the functioning of your team.
  • If you want to see if your team agrees to something, you might feel that some are merely agreeing for the sake of agreement. This could be a real problem as these people might have great ideas.

Any one of these can prove extremely problematic, more than one of these can be potentially disastrous.

All is not lost however, these issues, and more, often stem from the same issue, and with that issue identified, it can be resolved.
The issue is this, the team suffers from a lack of Psychological safety.

Advertising

What is psychological safety?

    Psychological safety is the (often shared) belief that the team is an environment where it is safe to take risks. To share ideas and speak openly without fear of criticism or ridicule.

    Years ago, Google began Project Aristotle,[1] a project to determine how to engineer the most effective team possible. Google spent years studying 180 different teams in detail. Their research was so detailed that they even kept track of how often the team members ate together. In this project Google learned a great deal about how effective teams function. One thing that they noticed, is that key to almost all successful teams, is that they were environments of psychological safety.

    Advertising

    As each team member felt free to contribute and speak up, they became hotbeds of ideas, team members were much less likely to leave, and ultimately, were more successful. All because of psychological safety.

    Benefits of psychological safety

      The key benefit of psychological safety is that it fosters and encourages collaboration and interaction in the team.

      Advertising

      It can often be difficult to tell at first if an idea you have is any good. Someone may have a fantastic idea but might not speak up about it out of fear that they will be embarrassed. If your team is in an environment that people feel comfortable to speak freely in, they will naturally begin to produce ideas. Some ideas will be better than others of course (but even bad ones may be improved in an effective team). Ten bad or mediocre ideas are better than no ideas at all.

      In psychologically safe teams, people won’t fear making mistakes so much, and with this, even if they make mistakes, they’ll be more likely to learn from them, increasing their future effectiveness.

      Consider brainstorming, (or even improv comedy!), the reason why it’s so popular, is because they foster psychologically safe environments. Think about it, in an effective brainstorming session, every member of the team is contributing, soon you might have dozens of ideas and plans made where before you only had a handful. Sure not all of these ideas may be workable, but their sheer existence demonstrates that each member of the team feels they can contribute, they feel included.

      Advertising

      However, if before one person came up with a bad idea that was shot down and overly criticized, they may be less likely to speak up in the future, even if they have a potentially groundbreaking idea. As such, it’s difficult to go wrong with a psychologically safe team.

      All that is needed is for people to feel that they can speak up, even voice criticisms if they have them. People will engage in a team more if they feel a part of it, and that they are shaping it, and who knows, maybe in their critique is an idea that will massively increase the effectiveness, and with it, the success of your team.

      But where do you start?

      It all starts with you.

      Psychological safety is not something that can appear organically by itself out of nowhere. If the team environment is not psychologically safe, then the team leader must work hard to make it a safe environment. Here are some tips to get you on your way:

      • Lead by example. Become a model of what you think the ideal team member should be, if nobody else speaks, ask people things, keep encouraging people to interact with the group. Make sure this is done in a friendly way though, otherwise people might only say what they think you want them to say.
        Essentially, ask a lot of questions.
      • Don’t cut off conversation. If someone is speaking, or a few people have a good conversation going, let it flow naturally.
        To cut off the conversation will give the impression that people are not allowed to speak freely, and thus you’ll be back at square one.
      • If speak following something, make sure to summarize it in your own words, and if you think you misunderstood what some one says, ask for clarification. This will demonstrate that you are listening and care about what they have to say.
      • Never respond judgmentally. If someone feels that you are critical of their opinion, they will no longer give it, and thus the environment will once again become a psychologically unsafe one.
      • Don’t be an overlord. It is important to come across as someone who makes mistakes, someone human. Even something as simple as saying, “sorry, I might have missed something” will help build a stronger connection with your team members than if you just used your authority.
        It’s game over if your team members begin to resent working too.

      With these tips you should be well on your way to making your team a more effective, dynamic, and more successful than it has ever been.

      Reference

      More by this author

      Leon Ho

      Founder & CEO of Lifehack

      How To Be Successful In Life: 13 Tips From The Most Successful People Why Do I Have Bad Luck? 2 Simple Things to Change Your Destiny The 25 Best Self Improvement Books to Read No Matter How Old You Are How to Be A Genuine Expert in Your Field Seriously Stressing Out? The Complete Guide to Eliminate Work Stress

      Trending in Smartcut

      1 How to Stop Multitasking and Become Way More Productive 2 What to Do When Asked About Weaknesses in a Job Interview 3 11 Google Chrome Apps and Features to Help You Get More Done with Less Effort 4 15 Productive Things to Do When You Have Extra Downtime 5 Seriously Stressing Out? The Complete Guide to Eliminate Work Stress

      Read Next

      Advertising
      Advertising

      Last Updated on September 17, 2018

      How to Stop Multitasking and Become Way More Productive

      How to Stop Multitasking and Become Way More Productive

      Today we are expected to work in highly disruptive environments. We sit down at our desks, turn on our computer and immediately we are hit with hundreds of emails all vying for our attention.

      Our phones are beeping and pinging with new alerts to messages, likes and comments and our colleagues are complaining about the latest company initiative is designed to get us to do more work and spend less time at home.

      All these distractions result in us multitasking where our attention is switching between one crisis and the next.

      Multitasking is a problem. But how to stop multitasking?

      How bad really is multitasking?

      It dilutes your focus and attention so even the easiest of tasks become much harder and take longer to complete.

      Studies have shown that while you think you are multitasking, you are in fact task switching, which means your attention is switching between two or more pieces of work and that depletes the energy resources you have to do your work.

      This is why, even though you may have done little to no physical activity, you arrive home at the end of the day feeling exhausted and not in the mood to do anything.

      Advertising

      We know it is not a good way to get quality work done, but the demands for out attention persist and rather than reduce, are likely to increase as the years go by.

      So what to do about it?

      Ways to stop multitasking and increase productivity

      Now, forget about how to multitask!

      Here are a few strategies on how to stop multitasking so you can get better quality and more work done in the time you have each working day:

      1. Get enough rest

      When you are tired, your brain has less strength to resist even the tiniest attention seeker. This is why when you find your mind wandering, it is a sign your brain is tired and time to take a break.

      This does not just mean taking breaks throughout the day, it also means making sure you get enough sleep every day.

      When you are well rested and take short regular breaks throughout the day your brain is fully refuelled and ready to focus in on the work that is important.

      Advertising

      2. Plan your day

      When you don’t have a plan for the day, the day will create a plan for you. When you allow outside influences to take control of your day, it is very hard not to be dragged off in all directions.

      When you have a plan for the day, when you arrive at work your brain knows exactly what it is you want to accomplish and will subconsciously have prepared itself for a sustained period of focused work.

      Your resistance to distractions and other work will be high and you will focus much better on the work that needs doing.

      3. Remove everything from your desk and screen except for the work you are doing

      I learned this one a long time ago. In my previous work, I worked in a law office and I had case files to deal with. If I had more than one case file on my desk at any one time, I would find my eyes wandering over the other case files on my desk when I had something difficult to do.

      I was looking for something easier. This meant often I was working on three or four cases at one time and that always led to mistakes and slower completion.

      Now when I am working on something, I am in full-screen mode where all I can see is the work I am working on right now.

      4. When at your desk, do work

      We are creatures of habit. If we do our online shopping and news reading at our desks as well as our work, we will always have the temptation to be doing stuff that we should not be doing at that moment.

      Advertising

      Do your online shopping from another place—your home or from your phone when you are having a break—and only do your work when at your desk. This conditions your brain to focus in on your work and not other distractions.

      5. Learn to say no

      Whenever you hear the phrase “learn to say no,” it does not mean going about being rude to everyone. What it does mean is delay saying yes.

      Most problems occur when we say “yes” immediately. We then have to spend an inordinate amount of energy thinking of ways to get ourselves out of the commitment we made.

      By saying “let me think about it” or “can I let you know later” gives you time to evaluate the offer and allows you to get back to what you were doing quicker.

      6. Turn off notifications on your computer

      For most of us, we still use computers to do our work. When you have email alert pop-ups and other notifications turned on, they will distract you no matter how strong you feel.

      Turn them off and schedule email reviewing for times between doing your focused work. Doing this will give you a lot of time back because you will be able to remain focused on the work in front of you.

      7. Find a quiet place to do your most important work

      Most workplaces have meeting rooms that are vacant. If you do have important work to get done, ask if you can use one of those rooms and do your work there.

      Advertising

      You can close the door, put on your headphones and just focus on what is important. This is a great way to remove all the other, non-important, tasks demanding your attention and just focus on one piece of work.

      The bottom line

      Focusing on one piece of work at a time can be hard but the benefits to the amount of work you get done are worth it. You will make fewer mistakes, you will get more done and will feel a lot less tired at the end of the day.

      Make a list of the four or five things you want to get done the next day before you finish your work for the day and when you start the day, begin at the top of the list with the first item.

      Don’t start anything else until you have finished the first one and then move on to the second one. This one trick will help you to become way more productive.

      Featured photo credit: Unsplash via unsplash.com

      Read Next