Advertising
Advertising

What Are Interpersonal Skills? Master Them for Better Relationships

What Are Interpersonal Skills? Master Them for Better Relationships

When I wrote my book Extraordinary PR, Ordinary Budget: A Strategy Guide, I was surprised at the various layers of review and editing necessary to get the book to publication. Before I ever submitted the manuscript, I enlisted a former colleague to read and copy edit my work. Then, I submitted my work to an editor at the publisher’s house, and once she approved it, she sent it to her colleagues and then her company’s editorial board.

Upon editorial board approval of my book, my editor sent my work to reviewers in my field, then a developmental editor, then a designer and layout team and, finally, another copy editor. There were a host of personalities with whom I needed to interact along the way.

It turns out that getting a publishing contract was just the beginning – a lot happens between developing a concept, writing the book, finding an agent and publisher, and getting the book on bookshelves or on Audible or Kindle. Through every milestone of the publishing process, my ability to interact with others was crucial. This underscored for me that no matter what or how much a person accomplishes, you never do it alone – everyone needs assistance from others.

While I conceived of the book and wrote the manuscript, there is no way my book could have hit booksellers’ shelves without the dozens of people who were involved in the publishing process. Further, interpersonal skills can propel or stonewall success.

Even as someone who has written hundreds of essays, press releases, pitch notes and other correspondence, writing itself is not a solitary endeavor. Sure, I may write in solitude, but the moment I am finished writing, there are always clients, colleagues, partners, peers and others who review my content.

What is more, even as a published author and contributor for this platform, I try to never submit final copy (content) that has not been copy edited. I send everything to my copy editor, whom I pay out of my own pocket, for her review, edits and approval. Once she has reviewed my work, caught unbeknownst-to-me errors, I am much more confident putting my work out in the world.

How Interpersonal Skills Affect Relationships

It is clearer to me now more than ever before that interpersonal skills are needed in every profession and every trade.

Advertising

People don’t elect leaders because the leaders are smart. Individuals are motivated to vote when they have a hero and when they feel they have something to lose. If they seriously dislike the other candidate, they are much more likely vote according to a 2000 Ohio State University study:

“A disliked candidate is seen as a threat, and that will be motivation to go to the polls. But a threat alone isn’t enough – people need to have a hero to vote for, too, in order to inspire them to turn out on Election Day.”

In a work setting, interpersonal skills impact every facet of your development and success. Trainers must collaborate with a design team or the company hiring them to facilitate the training. During the training itself, the facilitators must connect with the audience and establish a rapport that supports vulnerability and openness. If the trainers interact poorly with the trainees, they are unlikely to be invited back. If they are invited back, they may be unlikely to inspire cooperation or growth in their trainees.

Solopreneurs interactions with clients and subcontractors, and those interactions will, in part, support or adversely impact their business. If you enjoy a career as an acclaimed surgeon or respected lawyer, your interactions with patients, clients, health insurance agencies and a team of other practitioners – many of whom are shielded from public view – will improve or decimate your practice.

As a hiring manager, one of the things I consider when interviewing candidates is their interpersonal skills. I assess the interpersonal skills they display in their content and face-to-face presentation. I ask probing questions to learn how they interact with others, manage conflict and contribute to a team atmosphere.

When candidates say things like, “I prefer to work alone” or “I can hit the ground running without assistance,” I bristle. When candidates appear to know everything and everyone, I wonder if they will be receptive to learning or open to feedback. Could these statements be indications that these individuals lack interpersonal skills?

It stands to reason, then, that interpersonal skills are among the most valuable and the bedrock of all talents and skills.

Advertising

What are Interpersonal Skills?

Interpersonal skills range from emotional intelligence, empathy, oral and written communication to leadership to collaboration and teamwork.

In sum, interpersonal skills are skills that enable you to interact well with others. They include teachability and receptiveness to feedback, active or mindful listening, self-confidence and conflict resolution.

From a communications standpoint, interpersonal skills are about understanding how colleagues prefer to communicate and then using the appropriate mediums to meet respective needs. It is about understanding how to communicate in a way to get the most out of different people.

For instance, in my career as a public relations practitioner, part of what I am constantly evaluating is which colleagues, clients and members of the media prefer email, text or phone calls. I am assessing how much frill to use with each person depending on what has worked in the past and depending on what I know about the person with whom I am interacting.

Making these decisions and being disciplined enough to follow each person’s known preferences helps me better connect with the various individuals in my orbit. Is this tiring at times? Yes. Is it necessary? Absolutely.

How to Improve Interpersonal Skills

There are tons of resources to teach interpersonal skills. I love books such as Leadership Presence by Belle Linda Halpern and Kathy Lubar, and The 5 Love Languages by Gary Chapman.

There are also a host of books and articles on emotional intelligence, which is the ability to manage one’s emotions and perceive and adapt to others’ emotions. Emotional intelligence is likewise a critical component of positive interpersonal relations. You can learn more about it in this article: What Is Emotional Intelligence and Why It Is Important

Advertising

Active and mindful listening also support improved interpersonal skills. I recommend you take a look at this piece: Active Listening – A Skill That Everyone Should Master

I have further found that humility helps a ton with interpersonal skills. It takes humility to admit you have more to learn and that you can learn from the people around you. In fact, everyone with whom you interact has a lesson to teach you. And employers are increasingly looking for team members who are lifelong learners, meaning they believe there is always room for growth and professional and personal development.

Forbes contributor Kevin H. Johnson noted in a July 2018 article,

“That’s why, when anyone asks what the next ‘hot’ skill will be, I say it’s the same skill that will serve people today, tomorrow, and far into the future—the ability to learn.”

Don’t overlook introspection.

While interpersonal skills may seem simple enough, introspection is critical to learning where and in what ways you need to grow.

Through introspection and observation, I have learned that my interpersonal skills suffer when I am sleep deprived, because then I am short-tempered and irritable. I’ve observed this connection over a significant period in my life. Unsurprisingly, it is also true of others. Fellow LifeHack contributor, health coach and personal trainer Jamie Logie noted:

Advertising

When you are chronically sleep deprived, it really does a number on you. A lack of sleep can keep your body in a constant state of stress and over time this can get pretty ugly. Elevated stress hormones can be involved in creating a bunch of pretty nasty conditions including anxiety, headaches and dizziness, weight gain, depression, stroke, hypertension, digestive disorders, immune system dysfunction, irritability.

Additionally, the Eunice Kennedy Shriver National Institute of Child Health and Human Development reported,

“Sleep deprivation can noticeably affect people’s performance, including their ability to think clearly, react quickly, and form memories. Sleep deprivation also affects mood, leading to irritability; problems with relationships, especially for children and teenagers; and depression. Sleep deprivation can also increase anxiety.”

The point is, even as you are identifying ways to improve interpersonal skills, think about what is getting in the way. While sleep deprivation is a trigger for me, your stumbling block may be different.

The Bottom Line

You cannot fix what you do not know is broken. Even as you work to understand and apply interpersonal skills, spend some time in mindful meditation to get clear on what is holding you back from developing solid relationships.

Featured photo credit: Austin Distel via unsplash.com

More by this author

Jennifer R. Farmer

An author and trainer specializes in helping socially-conscious entrepreneurs, celebrities and activists

10 Conflict Resolution Skills Every Manager Needs 5 Types of Leadership Styles (And Which Is Best for You) 10 Powerful Ways to Influence People Positively How to Improve Assertive Communication Skills for Better Relationships 5 Key Traits of a Charismatic Leadership

Trending in Social Animal

1 How to Use the Law of Reciprocity for Effective Persuasion 2 What Will Happen When You Surround Yourself With Positive People? 3 How to Surround Yourself With Positive People 4 How to Create Social Goals to Make an Impact in the World 5 The Lifehack Show: Improving Social Skills with Dr. Daniel Wendler

Read Next

Advertising
Advertising
Advertising

Last Updated on September 28, 2020

30 Powerful Success and Failure Quotes That Will Lead You to Success

30 Powerful Success and Failure Quotes That Will Lead You to Success

No one can live a positive life without failing. However, many people experience a fear of failure, despite its inevitability in life. Failure, as you will see from these 30 success and failure quotes, is the key ingredient for the recipe of success!

Today’s society is obsessed with success and achievement, and failure is definitely NOT part of the equation. Failure and making mistakes is hidden away or seen as a human weakness.

However, if you avoid making mistakes in life, struggle to do everything right, and are obsessed with perfection and order, then living and experiencing a successful and happy life is going to be impossible.

Embrace your failure, whether it is one failure or many failures, because with the right attitude and a willingness to learn from your mistakes, you are guaranteed a lifetime of success. Here are some uplifting quotes about failure and success to help you get started.

1. “Never let success get to your head; never let failure get to your heart.” -Anonymous

This quote is important for those of us who feel downtrodden after every failure, heartbroken, if you will. If you let failure get you down for more than a couple of days, you’re wasting away your chance to bounce back from it.

On the other hand, if you allow yourself to build an inflated ego after every success, future failures may be even harder to cope with. Maintain a sense of humility and gratitude for each success and failure you find.

2. “Just because you fail once, doesn’t mean you’re gonna fail at everything. Keep trying, hold on, and always, always, always believe in yourself, because if you don’t, then who will, sweetie?” -Marilyn Monroe

Marilyn Monroe is spot on with this one. The first person who should be there to catch you when you fall is you. You have to be your own best advocate, the person to build you up when it feels like everything is going wrong. The others in your support system are just icing on the cake.

3. “You always pass failure on your way to success.” -Mickey Rooney

In today’s competitive world, it’s hard to understand that almost no one experiences failure before they experience genuine, lasting success. Failure is what forces you to learn in order to achieve that goal you’ve been working up to.

Advertising

4. “Failure is not falling down but refusing to get up.” -Chinese proverb

Everyone falls. Those who refuse to pick themselves back up, no matter if it’s after two days or two years, are the true failures.

5. “Successful people don’t fear failure but understand that it’s necessary to learn and grow from.” -Robert Kiyosaki

There are many success and failure quotes on this idea, and that’s because it’s so very important. Learning doesn’t happen when things are easy. It happens when things get tough and you have to find a way through challenges.

6. “The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.” -Barack Obama

No one can escape failure. If you let it keep you down and shying away from achieving your goals, you’ve failed again. If you learn from it and continue on your path toward greatness, it wasn’t a true failure but a lesson.

7. “Failure will never overtake me if my determination to succeed is strong enough.” -Og Mandion

Determination is one of the best antidotes to failure. Even if you take two steps forward and one step back, you’re still moving forward with grit and determination. Keep going!

8. “Fear regret more than failure.” -Taryn Rose

At the end of your life, what do you think you’ll feel worst about, failing or never trying?

9. “Do not judge me by my successes, judge me by how many times I fell down and got back up again.” -Nelson Mandela

If anyone has enough insight to offer us success and failure quotes, it’s Nelson Mandela. He learned that that path to success (and freedom) is full of setbacks. His determination, however, led him to make amazing changes in the world around him. Now that’s success.

10. “The secret of life is to fall seven times and to get up eight times.” -Paulo Coelho

Each time you get back up, it will get easier and easier, and you’ll realize each time that those failures are the greatest lessons life will ever give you.

11. “Most great people have attained their greatest success just one step beyond their greatest failure.” -Napoleon Hill

Unfortunately, many people stop trying after a large failure comes their way. They lose their confidence, determination, and will. However, success usually follows quickly behind these huge failures because you’ve inevitably learned what not to do.

Advertising

Don’t stop with the huge failure. Take a few more steps and see if it gets you where you wanted to go.

12. I have not failed, I’ve just found 10,000 ways that won’t work.” -Thomas Alva Edison

Through his success and failure quotes, Thomas Edison shows us that failures are only truly failures if you don’t learn the lesson they offer.

13. “It’s fine to celebrate success, but it is more important to heed the lessons of failure.” -Bill Gates

Celebrating success feels good, but learning the lessons of failure is where growth occurs[1], which can lead you to even greater successes.

14. “The only thing that separates success from failure is one last attempt. Try one more time and you will get lucky.” -Apoorve Dubey

Every success comes from an attempt. If you don’t try one more time, you’ll never know if it could’ve been your big chance at big success.

15. “Failure is a detour; not a dead-end street.” -Zig Ziglar

Many people get impatient with failure. They feel that it’s a stopping point, or a road that’s too long to walk. However, the patience to take that new road is exactly what’s necessary to find success. If success is easy to find, it likely won’t last very long.

16. “In the real world, very smart people fail, and mediocre people rise. Part of what makes people fail or succeed are skills that have nothing to do with IQ. Also, the idea that intelligence can be gauged by an IQ test is erroneous.” -Camille Paglia

Failure is not a sign of a lack of intelligence, as Paglia suggests. Failure is a sign of great intelligence and great courage. She also points out the important point that intelligence takes many forms, and it’s often the grit and maturity to accept failure for the temporary setback that it is.

17. “Think like a queen. A queen is not afraid to fail. Failure is another stepping stone to greatness.” -Oprah Winfrey

Queens will always be queens, no matter if they experience success or failure. And you will always be you, so use that to your advantage, and take the risk of failure in order to reach success.

18. “It is impossible to live without failing at something, unless you live so cautiously that you might as well not have lived at all – in which case, you fail by default.” -J.K. Rowling

Living a life free of failure generally means you have lived a boring, uneventful life. Is it really worth it?

Advertising

19. “You don’t learn to walk by following rules. You learn by doing, and by falling over.” -Richard Branson

If you’ve ever watched a child learn to walk, you know that Branson’s success and failure quotes are true. Children are determined. They fall, and they get back up. And then they learn, and soon they’re running.

20. “Success or failure is caused more by mental attitude than by mental capacity.” -Walter Scott

Scott knows that intelligence is less of a determining factor in success than determination or ruthless optimism. Set yourself up for success by cultivating both.

21. “I’ve missed more than 9000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game winning shot and missed. I’ve failed over and over and over again. That is why I succeed.” -Michael Jordan

Michael Jordan knows failure, and yet we know him as an incredibly successful person. Why? Because he never let the failures stop him from moving on.

22. “There comes a time in your life, when you walk away from all the drama and people who create it. You surround yourself with people who make you laugh. Forget the bad, and focus on the good. Love the people who treat you right, pray for the ones who don’t. Life is too short to be anything but happy. Falling down is a part of life, getting back up is living.” -José N. Harris

The secrets to success are pretty simple, and living a full life is only possible once you learn that getting up after a failure will bring a great sense of satisfaction and joy.

23. “All people fail at certain instances in their lives, the only thing that makes them different is how they manage to stand up or how they choose to fail again.” -Unknown

If you fail, you’re like the vast majority of the world. What makes you different is how you choose to respond.

24. “Only those who dare to fail greatly can ever achieve greatly.” -Robert Kennedy

If you aim high, even if you fall short you’ll still likely be ahead of the majority of people. Take the time in life to fail greatly because that’s where you’ll find your true self.

25. “Failure is good as long as it doesn’t become a habit.” -Michael Eisner

If you continue to make the same mistakes, you’re not learning from your failures. This is when it becomes a destructive habit instead of a moment to propel you toward success.

26. “If you are afraid of failure, you don’t deserve to be successful.” -Charles Barkley

Only those who are willing to accept the hard emotions that come along with failure will be those who will enjoy the good feelings of genuine success.

Advertising

27. “Failure should be our teacher, not our undertaker. It is delay, not defeat. It is a temporary detour, not a dead-end street.” -William A. Ward

In his success and failure quotes, Ward points out something important. Failure is often seen as a death stroke, something that stops our success. If we shift our perspective and look upon failure as a teacher instead, we will likely feel very differently about those moments in our life and see that failure is delay, not death.

28. “Courage allows the successful woman to fail and learn powerful lessons from the failure. So that in the end, she didn’t fail at all.” -Maya Angelou

We’ve been here before. Failure is only failure if you don’t learn from it. Let yourself get a bad grade on the test; you’ll study differently next time. Let yourself fail at a relationship; you know how to build a healthier relationship next time.

Every failure brings a lesson. Learn it and move on.

29. “Good people are good because they’ve come to wisdom through failure. We get very little wisdom from success, you know.” -William Saroyan

If you think of the moments you learned and grew the most, were they easy times or hard times? Challenges make us better, smarter people[2]. You don’t get wise through an easy life.

30. “Don’t fear failure—not failure, but low aim, is the crime. In great attempts it is glorious even to fail.” -Bruce Lee

If you try to achieve something great, even a failure feels like a success. At least you had the courage to try. That’s more than most can say.

More Inspirational Quotes

Featured photo credit: Gabrielle Henderson via unsplash.com

Reference

[1] Harvard Business Review: Strategies for Learning from Failure
[2] Psychology Today: How Greater Challenges Help You Grow

Read Next