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Last Updated on January 15, 2019

What Are Interpersonal Skills? Master Them for Better Relationships

What Are Interpersonal Skills? Master Them for Better Relationships

When I wrote my book Extraordinary PR, Ordinary Budget: A Strategy Guide, I was surprised at the various layers of review and editing necessary to get the book to publication. Before I ever submitted the manuscript, I enlisted a former colleague to read and copy edit my work. Then, I submitted my work to an editor at the publisher’s house, and once she approved it, she sent it to her colleagues and then her company’s editorial board.

Upon editorial board approval of my book, my editor sent my work to reviewers in my field, then a developmental editor, then a designer and layout team and, finally, another copy editor. There were a host of personalities with whom I needed to interact along the way.

It turns out that getting a publishing contract was just the beginning – a lot happens between developing a concept, writing the book, finding an agent and publisher, and getting the book on bookshelves or on Audible or Kindle. Through every milestone of the publishing process, my ability to interact with others was crucial. This underscored for me that no matter what or how much a person accomplishes, you never do it alone – everyone needs assistance from others.

While I conceived of the book and wrote the manuscript, there is no way my book could have hit booksellers’ shelves without the dozens of people who were involved in the publishing process. Further, interpersonal skills can propel or stonewall success.

Even as someone who has written hundreds of essays, press releases, pitch notes and other correspondence, writing itself is not a solitary endeavor. Sure, I may write in solitude, but the moment I am finished writing, there are always clients, colleagues, partners, peers and others who review my content.

What is more, even as a published author and contributor for this platform, I try to never submit final copy (content) that has not been copy edited. I send everything to my copy editor, whom I pay out of my own pocket, for her review, edits and approval. Once she has reviewed my work, caught unbeknownst-to-me errors, I am much more confident putting my work out in the world.

How Interpersonal Skills Affect Relationships

It is clearer to me now more than ever before that interpersonal skills are needed in every profession and every trade.

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People don’t elect leaders because the leaders are smart. Individuals are motivated to vote when they have a hero and when they feel they have something to lose. If they seriously dislike the other candidate, they are much more likely vote according to a 2000 Ohio State University study:

“A disliked candidate is seen as a threat, and that will be motivation to go to the polls. But a threat alone isn’t enough – people need to have a hero to vote for, too, in order to inspire them to turn out on Election Day.”

In a work setting, interpersonal skills impact every facet of your development and success. Trainers must collaborate with a design team or the company hiring them to facilitate the training. During the training itself, the facilitators must connect with the audience and establish a rapport that supports vulnerability and openness. If the trainers interact poorly with the trainees, they are unlikely to be invited back. If they are invited back, they may be unlikely to inspire cooperation or growth in their trainees.

Solopreneurs interactions with clients and subcontractors, and those interactions will, in part, support or adversely impact their business. If you enjoy a career as an acclaimed surgeon or respected lawyer, your interactions with patients, clients, health insurance agencies and a team of other practitioners – many of whom are shielded from public view – will improve or decimate your practice.

As a hiring manager, one of the things I consider when interviewing candidates is their interpersonal skills. I assess the interpersonal skills they display in their content and face-to-face presentation. I ask probing questions to learn how they interact with others, manage conflict and contribute to a team atmosphere.

When candidates say things like, “I prefer to work alone” or “I can hit the ground running without assistance,” I bristle. When candidates appear to know everything and everyone, I wonder if they will be receptive to learning or open to feedback. Could these statements be indications that these individuals lack interpersonal skills?

It stands to reason, then, that interpersonal skills are among the most valuable and the bedrock of all talents and skills.

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What are Interpersonal Skills?

Interpersonal skills range from emotional intelligence, empathy, oral and written communication to leadership to collaboration and teamwork.

In sum, interpersonal skills are skills that enable you to interact well with others. They include teachability and receptiveness to feedback, active or mindful listening, self-confidence and conflict resolution.

From a communications standpoint, interpersonal skills are about understanding how colleagues prefer to communicate and then using the appropriate mediums to meet respective needs. It is about understanding how to communicate in a way to get the most out of different people.

For instance, in my career as a public relations practitioner, part of what I am constantly evaluating is which colleagues, clients and members of the media prefer email, text or phone calls. I am assessing how much frill to use with each person depending on what has worked in the past and depending on what I know about the person with whom I am interacting.

Making these decisions and being disciplined enough to follow each person’s known preferences helps me better connect with the various individuals in my orbit. Is this tiring at times? Yes. Is it necessary? Absolutely.

How to Improve Interpersonal Skills

There are tons of resources to teach interpersonal skills. I love books such as Leadership Presence by Belle Linda Halpern and Kathy Lubar, and The 5 Love Languages by Gary Chapman.

There are also a host of books and articles on emotional intelligence, which is the ability to manage one’s emotions and perceive and adapt to others’ emotions. Emotional intelligence is likewise a critical component of positive interpersonal relations. You can learn more about it in this article: What Is Emotional Intelligence and Why It Is Important

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Active and mindful listening also support improved interpersonal skills. I recommend you take a look at this piece: Active Listening – A Skill That Everyone Should Master

I have further found that humility helps a ton with interpersonal skills. It takes humility to admit you have more to learn and that you can learn from the people around you. In fact, everyone with whom you interact has a lesson to teach you. And employers are increasingly looking for team members who are lifelong learners, meaning they believe there is always room for growth and professional and personal development.

Forbes contributor Kevin H. Johnson noted in a July 2018 article,

“That’s why, when anyone asks what the next ‘hot’ skill will be, I say it’s the same skill that will serve people today, tomorrow, and far into the future—the ability to learn.”

Don’t overlook introspection.

While interpersonal skills may seem simple enough, introspection is critical to learning where and in what ways you need to grow.

Through introspection and observation, I have learned that my interpersonal skills suffer when I am sleep deprived, because then I am short-tempered and irritable. I’ve observed this connection over a significant period in my life. Unsurprisingly, it is also true of others. Fellow LifeHack contributor, health coach and personal trainer Jamie Logie noted:

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When you are chronically sleep deprived, it really does a number on you. A lack of sleep can keep your body in a constant state of stress and over time this can get pretty ugly. Elevated stress hormones can be involved in creating a bunch of pretty nasty conditions including anxiety, headaches and dizziness, weight gain, depression, stroke, hypertension, digestive disorders, immune system dysfunction, irritability.

Additionally, the Eunice Kennedy Shriver National Institute of Child Health and Human Development reported,

“Sleep deprivation can noticeably affect people’s performance, including their ability to think clearly, react quickly, and form memories. Sleep deprivation also affects mood, leading to irritability; problems with relationships, especially for children and teenagers; and depression. Sleep deprivation can also increase anxiety.”

The point is, even as you are identifying ways to improve interpersonal skills, think about what is getting in the way. While sleep deprivation is a trigger for me, your stumbling block may be different.

The Bottom Line

You cannot fix what you do not know is broken. Even as you work to understand and apply interpersonal skills, spend some time in mindful meditation to get clear on what is holding you back from developing solid relationships.

Featured photo credit: Austin Distel via unsplash.com

More by this author

Jennifer R. Farmer

An author and public relations expert specializes in helping socially-conscious entrepreneurs, celebrities and activists

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Last Updated on July 18, 2019

What Makes People Happy? 20 Secrets of “Always Happy” People

What Makes People Happy? 20 Secrets of “Always Happy” People

Some people just seem to float through life with a relentless sense of happiness – through the toughest of times, they’re unfazed and aloof, stopping to smell the roses and drinking out of a glass half full.

They may not have much to be happy about, but the simplicity behind that fact itself may make them happy.

It’s all a matter of perspective, conscious effort and self-awareness. Listed below are a number of reasons why some people are always happy.

1. They Manage Their Expectations

They’re not crushed when they don’t get what they want – or misled into expecting to get the most out of every situation. They approach every situation pragmatically, hoping for the best but being prepared for the worst.

2. They Don’t Set Unrealistic Standards

Similar to the last point, they don’t live their lives in a constant pursuit towards impossible visions of perfection, only to always find themselves falling short of what they want.

3. They Don’t Take Anything for Granted

Happiness rests with feeling fulfilled – those who fail to stop and appreciate what they have every now and again will never experience true fulfillment.

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4. They’re Not Materialistic

There are arguing viewpoints on whether or not money can really buy happiness; if it can, then we know from experience that we can never be satisfied because there will always be something newer or better that we want. Who has ever had enough money?

5. They Don’t Dwell

They don’t sweat the small things or waste time worrying about things that don’t really matter at the end of the day. They don’t let negative thoughts latch onto them and drain them or distract them. Life’s too short to worry.

6. They Care About Themselves First

They’re independent, care for themselves and understand that they must put their needs first in order to accommodate the needs of others.

They indulge, aim to get what they want, make time for themselves and are extremely self-reliant.

7. They Enjoy the Little Things

They stop to smell the roses. They’re accustomed to find serenity when it’s available, to welcome entertainment or a stimulating discussion with a stranger when it crosses their path. They don’t overlook the small things in life that can be just as important.

8. They Can Adapt

They’re not afraid of change and they work to make the most out of new circumstances, good or bad. They thrive under pressure, are not overwhelmed easily and always embrace a change of pace.

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9. They Experiment

They try new things, experience new flavors and never shy away from something they have yet to experience. They never order twice from the same menu.

10. They Take Their Time

They don’t unnecessarily rush through life. They work on their own schedule to the extent that they can and maneuver through life at their own relaxing pace.

11. They Employ Different Perspectives

They’re not stuck in one perspective; a loss can result in a new opportunity, hitting rock bottom can mean that there’s no where to go but up.

12. They Seek to Learn

Their constant pursuit of knowledge keeps them inspired and interested in life. They cherish information and are on a life-long quest to learn as much as they can.

13. They Always Have a Plan

They don’t find themselves drifting without purpose. When something doesn’t go as planned, they have a plan for every letter in the alphabet to fall back on.

14. They Give Respect to Get It

They are respectful and, in turn, are seen as respectable; the respect they exude earns them the respect they deserve.

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15. They Consider Every Opportunity

They always have their eyes open for a new road, a new avenue worth exploring. They know how to recognize opportune moments and pounce on them to make the most of every situation. Success is inevitable for them.

16. They Always Seek to Improve

Perpetual self-improvement is the key towards their ongoing thirst for success. Whatever it is they do, they take pride in getting better and better, from social interactions to mundane tasks. Their pursuit at being the best eventually materializes.

17. They Don’t Take Life Too Seriously

They’re not ones to get offended easily over-analyze or complicate matters. They laugh at their own faults and misfortunes.

18. They Live in the Moment

They don’t live for tomorrow or dwell on what may have happened yesterday. Every day is a new opportunity, a new chapter. They live in the now, and in doing so, get the most out of every moment.

You can learn how to do so too: How to Live in the Moment and Stop Worrying About the Past or Future

19. They Say Yes

Much more often than they say no. They don’t have to be badgered to go out, don’t shy away from new opportunities or anything that may seem inconvenient.

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20. They’re Self-Aware

Most important, they’re wholly aware of themselves. They self-reflect and are conscious of their states of mind. If somethings bothering them, they fix it.

We’re all susceptible to feeling down every now and again, but we are all equipped with the necessary solutions that just have to be discovered.

Lack of confidence, inability to feel fulfilled, and susceptibility to stress are all matters that can be controlled through the way we handle our lives and perceive our circumstances.

Learn about How Self-Reflection Gives You a Happier and More Successful Life.

Final Thoughts

The main philosophy employed by the happiest includes the idea that life’s simply too short: life’s too short to let things get you down, to take things for granted, to pursue absolute and unrealistic perfection.

For some, employing these characteristics is a second nature – they do it without knowing. For others, a conscious effort must be put forth every now and again. Self-Awareness is key.

More About Happiness

Featured photo credit: Charles Postiaux via unsplash.com

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