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The Art of Not Knowing

The Art of Not Knowing

The fear of saying “I don’t know” started long ago. In the past, a person’s ability to gain employment was based on their depth of knowledge and aptitude at a particular trade.[1] Workers received intense training and usually performed an apprenticeship before they were considered a “professional” and respected as such. Saying the words, “I don’t know” was an indictment of incompetence.

But the work landscape has changed.

In today’s workforce, having in depth expertise is less valuable and has become a distant second behind potential. A person’s potential and capacity to learn is more important and far more valuable than encyclopedic knowledge on a particular topic.

The Beauty of Not Knowing

The birth of the internet created a huge shift in the information paradigm. Now, information, data and knowledge are literally at your finger tips. The impact of the information sharing on every level and subject, which is readily available 24/7, is a remarkably wonderful double-edged sword.

Things that were privy only to certain people and shared within closed circles is now accessible to all. If you want to know —you can.

The amount and magnitude of information available is overwhelming and incomprehensible. It has become almost impossible to be a true “subject matter expert.” The paradox is that both everyone and no one is an expert.

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The shift in information sharing has also impacted workplace norms. Where it used to be frowned upon and taboo to use the words, “I don’t know” in a professional environment, it now has become acceptable and expected. Today people are hired based on their ability to process information not to memorize it — which is a far more remarkable and better use of the brain.

Our brains have gone from being storage containers to multifaceted microprocessors. Your ability to gather, comprehend, evaluate, synthesize, apply and create new information is your most attractive attribute — not your current knowledge base.[2]

Embracing “I Don’t Know”

The quicker you embrace the fact that you don’t know everything about anything, the better off you and those around you will be. You will unburden yourself of undue stress at work and you shift your brain into a continuous state of learning.

The value in embracing and saying “I don’t know” lets you off the hook and helps reduce all of the misinformation pervading our information system. The truth is, your boss doesn’t care whether or not you can produce information on the spot, he or she is more interested in whether or not you can find the correct information quickly and apply it properly.

Chasing “I don’t know,” with “but I’ll get back to you shortly,” is the recipe for continued growth, humility, and opportunities.

How to Know What You Don’t Know

Now that you understand now knowing everything is totally okay in the workplace, it’s time to understand how to complete the process and close the loop. Not knowing is acceptable; but failure to rectify the knowledge gap is not.

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Find out What’s Missing

The first step (after admitting your ignorance on the subject) is to ensure that you understand exactly what information you are being asked to provide.

Nothing is worse than misunderstanding what it is the other person needs and chasing your tail down rabbit holes. Make sure what information you are being asked to gather and synthesize and then find out how it should be presented. This is a simple yet critical first step.

Think Through What You’ve Got

Now comes the part of the process where you gather the necessary information.

Ensure your sources are reliable. Read the information and then put it into two categories: What you know and understand and What you need to know or need to clarify further.

Make a list of concepts that you need to research more in depth. Clearly defining and assessing the information is the first step in critical thinking.

Fill in Knowledge Gaps

Focus your energy on researching the things you don’t know or can’t articulate clearly.

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Always work from authoritative and well-known research. Use information from industry experts. Start from an original source such as a research study and then work your way out.

Read the abstract first, then find easier to read blogs, articles, books and videos that are based on this founding research. This will help you understand if the secondary sources are accurate. This will not only assist you in understanding the information but reading “lighter” materials also assists you with finding the vocabulary and other tools (charts, graphs, infographics, videos, podcasts, etc.) that can help you accurately explain the concepts.

Suggest Actions

Once you have and understand the information, create a plan of action.

Your course of action depends on the initial request. If you are being asked to present the information for knowledge only purposes, plan your presentation method accordingly.

If you are being asked to provide a solution or recommend a course of action based on your findings, be sure to use a structured research approach such as the “Five Why’s”. Using a structured research method will assist you in making a logical and researched based decision that has passed multiple tests. It also will assist in catching and mitigating flawed logic which is inherent to any decision making process.

Discuss and Brainstorm

Once you’ve identified a few possible solutions using a systematic approach, talk through your research findings and thought process with someone else — your boss or trusted co-worker. Together you can brainstorm potential solutions or assist each other in finding creative and innovative solutions to the issue.

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No matter how thorough you are during your research process, you should always seek the input of others. The only perspective you have — regardless of how much research you do is–yours. Seeking the counsel of others broadens your perspective.

Making “I Don’t Know” Palatable

If saying the words “I don’t know” makes you cringe, here are a few alternatives:

  • “I don’t have a concrete solution at the moment. Let me gather some information and I’ll get back to you.”
  • “I don’t want to make a hasty decision that we may regret, please give me a few hours to look into this.”
  • “This particular situation may warrant a different course of action, I’ll do some research and get back to you by the end of the day.”

These are just examples— modify to fit your communication style and situation. The thing to note is that in each example you make it clear that:

  • You don’t have an answer.
  • You are going to research the topic/possible solutions.
  • You provide an appropriate time frame in which you will provide the information/suggested solution.

This approach allows your boss and colleagues to know that you understand the importance of the issue. It also lets them know that you are reliable and are going to work to find the best possible solution in lieu of handing them a half-baked, under-thought remedy which may do more harm than good. In the end, you actually walk away looking more competent, caring and committed than had you been able to provide an answer immediately.

Not Knowing Doesn’t Make You Impotent

“I don’t know” is a legitimate, acceptable and more importantly— responsible response when you don’t know an answer.

Your credibility doesn’t lie in your ability to provide encyclopedic knowledge on demand. We have the internet for that.

Instead, your credibility lies in your ability to track down, research and synthesize information and provide that information in the proper format to the proper people.

Reference

More by this author

Leon Ho

Founder & CEO of Lifehack

The Secret to Success Is Failure How to Stop Bad Habits: 9 Scientifically Proven Methods How To Be Successful In Life: 13 Life-Changing Tips How To Be A Successful Person (And What Makes One Unsuccessful) The Ultimate Guide to Prioritizing Your Work And Life

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Last Updated on April 6, 2020

15 Best Productivity Hacks for Procrastinators

15 Best Productivity Hacks for Procrastinators

Let me guess.

You should be doing something else rather than reading this article. But due to some unknown force of nature, you decided to procrastinate by reading an article about how to hack procrastination. You deserve a pat on the back.

Fortunately, procrastination is not a disease. It’s just a mindset that can be changed, however, here are some productivity tips you need to start getting work done:

First, you need to acknowledge that procrastinating is an unhealthy habit. Not only you’re prioritizing unimportant things, basically, nothing gets done. Still unsure if you’re a procrastinator? Check out this article: Types of Procrastination (And How To Fix Procrastination And Start Doing)

Second, your commitment to change is very important. You should be physically, emotionally, and mentally determined to change this habit. If not, then you’ll just succumb to the tempting lure of doing other things rather than your tasks or chores.

Here are sthe best productivity hacks to improve productivity and keep yourself from procrastinating at work:

1. Give (10+2)*5 a Try

Let’s start with a classic but very effective hack called (10+2)*5 created by Merlin Mann,[1] author of 43Folders.com. Don’t worry. This is not a complicated Mathematical formula you need to solve.

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The (10+2)*5 simply means 10 minutes work + 2 minutes break multiplied by 5, completing 1 hour. It is crucial to stick with the time limits and not skipping work and break schedules. The point of this is for you to create a jam-packed routine of work and break schedules. The result? You will eventually skip your break schedules.

2. Use Red and Blue More Often

Clean your desk and remove things that might distract you. According to a Science Daily study[2] about which colors improve brain performance, red was found out to increase attention to details while blue sparks creativity. Surrounding your workplace with these colors not only benefits your brain, it’s also pleasing to the eye.

3. Create a Break Agenda

List all the things you want to do on your break, be it surfing the web, checking your emails, snack time, taking selfies, Facebook/Twitter—everything.

Like the (10+2)*5 hack, squeeze these in between work time but the difference is you schedule these activities for ONLY 20 minutes. Eventually, you’ll take your break minutes wisely. You’re finishing tasks while sidetracking to doing the things you enjoy.

4. Set a Timetable for Your Tasks

Like any other habits, procrastinating is a tough wall to break. Replace this habit with another habit. When you’re assigned a task, set a timetable for each step. Let’s say you have a big research task. Here’s a sample timetable:

9:00 – 9:10 am – Set up all your tools, browser tabs, emails, coffee, etc..
9:10 – 10:00 am – Internet research
10:00 – 10:45 am – Look through existing files
10:45 – 11:00 am – Break time!
11:00 – 12:00 pm – Outline the research report

Deadlines are the best hack for getting things done. Setting a specific time to finish a task creates time pressure even if the deadline has passed.

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5. Take It Outside!

Do yourself a favor and don’t ruin the comfy vibe of your home. If you need to work on a stressful project, do it in a library or coffee shop. You’ll never finish it anyway. Your cozy sofa and toasty bed will just lure you into napping yourself to doom.

6. Become Productively Lazy

Instead of finding all sorts of ways to unproductively procrastinate, use your habit to look for shortcuts and new ways to finish your tasks. Staple multiple papers at a time or master the 3-second t-shirt folding technique. A strong drive combined with laziness sometimes bring out the productive and creative side you never knew you have!

7. Assign a ‘Task Deputy’

It could be your colleague, your supervisor, or your significant other, anyone who has the unforgiving guts to reprimand you when you procrastinate. You could go the extra mile by paying up unfinished tasks or times you open your Facebook or watch a funny cat video on YouTube. Let’s see how five bucks every time you procrastinate will change you.

8. Consider a Gadget-Free Desk

According to a study by Kleiner Perkins Caufield and Byers, average users check on their phones 150 times per day and having your phone just an elbow away just creates sizzle to this habit.[3]

Removing mobile devices and gadgets allows you to focus on your work without the constant interruption from notifications, calls, and text messages. It eliminates the very distracting ambiance and the urge to unlock your phone just because.

9. Prepping the Night

Before hitting the sack to oblivion, prepare everything you’ll need the next day. This will probably take you 15 minutes tops, saving you more time for coffee in the morning.

Spin class at am? Pack up your gym clothes, shoes, socks, etc. or better, create a checklist so you don’t miss anything. You can also prep your food into containers and just grab one before leaving.

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10. Do a 7-Minute Workout in the Morning

Exercising is proven to increase productivity and stimulate release of endorphin or “Happy Hormones”.

Take a jog outdoors and get warmed up for the day. Don’t feel like running outside? Hop on a treadmilli. It’s a great investment and there are a lot of ways you can use a treadmill like endurance running and metabolism training. On a budget? Here’s a 7 minute, no-equipment needed workout you can do at home:

11. Set-up Mini Tasks

If you’re given a big project, break it down into mini tasks. Create a checklist and start with the easy ones until you finish. Got an article to write? Just start with the title and the first sentence. Or perhaps you have a visual presentation to make?

Spend 15 minutes on your outline, take five minutes coffee break, then finish the first two slides. Accomplishing something, no matter how tiny, still gives you that sense of fulfillment.

12. Create an Inspirational Board or Reminder

I found these mini desk chalkboards from Etsy you can use to write motivating quotes.

Or you know what? Simply write “Do it now!” and stare at it for 10 seconds every time you feel like dropping by on Reddit.

13. Redecorate Your Room

Redecorating my room motivates me to maintain that ‘new’ look for some time until I get use to it and eventually stop. So I redecorate again and again, it became a monthly habit really. Here are some DIY ideas you can do to any room without spending much.

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14. Ready Your Nibbles

You know that trip to the pantry? It’s just seconds away but it took you several minutes just to get your fruit snacks in the fridge. Before starting a task, prepare your nibbles on your desk to avoid zoning out and losing yourself on the way to the pantry.

Bonus productivity hacks you can do at home:

15. Schedule Your Chores

Write down your chores in a weekly basis with matching day and time when you should be doing these.

For the artsy folks, you can create fun chore charts like these or simply stick the list somewhere visibly annoying e.g. mirrors, doors, TV. The trick is listing as many chores as you can for the week and including unfinished chores the following week. Who likes seeing a long list of chores first thing in the morning?

More Tips to Overcome Procrastination

Featured photo credit: Glenn Carstens-Peters via unsplash.com

Reference

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