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The Art of Not Knowing

The Art of Not Knowing

The fear of saying “I don’t know” started long ago. In the past, a person’s ability to gain employment was based on their depth of knowledge and aptitude at a particular trade.[1] Workers received intense training and usually performed an apprenticeship before they were considered a “professional” and respected as such. Saying the words, “I don’t know” was an indictment of incompetence.

But the work landscape has changed.

In today’s workforce, having in depth expertise is less valuable and has become a distant second behind potential. A person’s potential and capacity to learn is more important and far more valuable than encyclopedic knowledge on a particular topic.

The Beauty of Not Knowing

The birth of the internet created a huge shift in the information paradigm. Now, information, data and knowledge are literally at your finger tips. The impact of the information sharing on every level and subject, which is readily available 24/7, is a remarkably wonderful double-edged sword.

Things that were privy only to certain people and shared within closed circles is now accessible to all. If you want to know —you can.

The amount and magnitude of information available is overwhelming and incomprehensible. It has become almost impossible to be a true “subject matter expert.” The paradox is that both everyone and no one is an expert.

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The shift in information sharing has also impacted workplace norms. Where it used to be frowned upon and taboo to use the words, “I don’t know” in a professional environment, it now has become acceptable and expected. Today people are hired based on their ability to process information not to memorize it — which is a far more remarkable and better use of the brain.

Our brains have gone from being storage containers to multifaceted microprocessors. Your ability to gather, comprehend, evaluate, synthesize, apply and create new information is your most attractive attribute — not your current knowledge base.[2]

Embracing “I Don’t Know”

The quicker you embrace the fact that you don’t know everything about anything, the better off you and those around you will be. You will unburden yourself of undue stress at work and you shift your brain into a continuous state of learning.

The value in embracing and saying “I don’t know” lets you off the hook and helps reduce all of the misinformation pervading our information system. The truth is, your boss doesn’t care whether or not you can produce information on the spot, he or she is more interested in whether or not you can find the correct information quickly and apply it properly.

Chasing “I don’t know,” with “but I’ll get back to you shortly,” is the recipe for continued growth, humility, and opportunities.

How to Know What You Don’t Know

Now that you understand now knowing everything is totally okay in the workplace, it’s time to understand how to complete the process and close the loop. Not knowing is acceptable; but failure to rectify the knowledge gap is not.

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Find out What’s Missing

The first step (after admitting your ignorance on the subject) is to ensure that you understand exactly what information you are being asked to provide.

Nothing is worse than misunderstanding what it is the other person needs and chasing your tail down rabbit holes. Make sure what information you are being asked to gather and synthesize and then find out how it should be presented. This is a simple yet critical first step.

Think Through What You’ve Got

Now comes the part of the process where you gather the necessary information.

Ensure your sources are reliable. Read the information and then put it into two categories: What you know and understand and What you need to know or need to clarify further.

Make a list of concepts that you need to research more in depth. Clearly defining and assessing the information is the first step in critical thinking.

Fill in Knowledge Gaps

Focus your energy on researching the things you don’t know or can’t articulate clearly.

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Always work from authoritative and well-known research. Use information from industry experts. Start from an original source such as a research study and then work your way out.

Read the abstract first, then find easier to read blogs, articles, books and videos that are based on this founding research. This will help you understand if the secondary sources are accurate. This will not only assist you in understanding the information but reading “lighter” materials also assists you with finding the vocabulary and other tools (charts, graphs, infographics, videos, podcasts, etc.) that can help you accurately explain the concepts.

Suggest Actions

Once you have and understand the information, create a plan of action.

Your course of action depends on the initial request. If you are being asked to present the information for knowledge only purposes, plan your presentation method accordingly.

If you are being asked to provide a solution or recommend a course of action based on your findings, be sure to use a structured research approach such as the “Five Why’s”. Using a structured research method will assist you in making a logical and researched based decision that has passed multiple tests. It also will assist in catching and mitigating flawed logic which is inherent to any decision making process.

Discuss and Brainstorm

Once you’ve identified a few possible solutions using a systematic approach, talk through your research findings and thought process with someone else — your boss or trusted co-worker. Together you can brainstorm potential solutions or assist each other in finding creative and innovative solutions to the issue.

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No matter how thorough you are during your research process, you should always seek the input of others. The only perspective you have — regardless of how much research you do is–yours. Seeking the counsel of others broadens your perspective.

Making “I Don’t Know” Palatable

If saying the words “I don’t know” makes you cringe, here are a few alternatives:

  • “I don’t have a concrete solution at the moment. Let me gather some information and I’ll get back to you.”
  • “I don’t want to make a hasty decision that we may regret, please give me a few hours to look into this.”
  • “This particular situation may warrant a different course of action, I’ll do some research and get back to you by the end of the day.”

These are just examples— modify to fit your communication style and situation. The thing to note is that in each example you make it clear that:

  • You don’t have an answer.
  • You are going to research the topic/possible solutions.
  • You provide an appropriate time frame in which you will provide the information/suggested solution.

This approach allows your boss and colleagues to know that you understand the importance of the issue. It also lets them know that you are reliable and are going to work to find the best possible solution in lieu of handing them a half-baked, under-thought remedy which may do more harm than good. In the end, you actually walk away looking more competent, caring and committed than had you been able to provide an answer immediately.

Not Knowing Doesn’t Make You Impotent

“I don’t know” is a legitimate, acceptable and more importantly— responsible response when you don’t know an answer.

Your credibility doesn’t lie in your ability to provide encyclopedic knowledge on demand. We have the internet for that.

Instead, your credibility lies in your ability to track down, research and synthesize information and provide that information in the proper format to the proper people.

Reference

More by this author

Leon Ho

Founder & CEO of Lifehack

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Last Updated on August 10, 2020

15 Simple Things You Can Do To Turn Your Life Around

15 Simple Things You Can Do To Turn Your Life Around

Life can be difficult. It can seem like nothing goes your way and the world is against you. The world can be a very cruel and lonely place. But there are things that you can do to begin turning your life around.

Whether you’re in a job you hate, struggling with a loss, or just not on the path you expected, only you hold the key to turning your life around. Here are 15 simple things you can do to turn your life around.

1. Read Daily

Reading lets you escape to a different place within your mind. It can be relaxing and calming. And it helps stimulate brain activity and keeps you sharp.

Reading daily can help you spend time away from the problems of the day and allow you to escape into a world of endless possibilities. Changing your perspective can help you turn around your life, and reading is a great place to start.

Here’re some recommendations: 20 All-Time Best Motivational Books to Inspire You

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2. Put Your Goals in Writing

When thoughts are banging around in our heads, they can easily slip away. Walk from one room to another and you forget what you were doing!

Make sure your goals are concrete and written down. This will help you stay accountable to yourself and is the first step in completing your goal. By writing it on a piece of paper, you must put in the thought of how you should word it, what exactly you want to accomplish, and will make you consider if it’s truly worth it.

3. Prune Your Relationships

Too often, relationships can be destructive. This is often looked at through the scope of romantic relationships, but also consider life-long friends, family, and acquaintances. Are the people you spend time with bringing you down? Are they helping you achieve your goals or hindering? It can be difficult, but pruning your relationships can be the quickest catalyst in turning your life around.

4. Make New Friends

Don’t underestimate how a new person or group of friends in your life can change your outlook. Be open to meeting new people, both at work and in your personal life.

5. Get Healthy

When you feel great, good things seem to come your way. Working out helps you feel better about yourself and can help change your outlook on life. Eating right can help you have the energy to do more. Getting healthy can improve your entire outlook on life and help turn your life around.

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6. Start Saving

For many, financial struggle can weigh heavy and be the cause of many problems. Without a change of job or career, changing your financial situation will take time and effort. Start saving with each paycheck to help build toward your future. Even if it’s a small amount each check, consistency in saving can help you change your path in the future.

7. Start a Business

Working for others can be tough. You may be underemployed, under-utilized, and under-appreciated. Starting a business can help you take control of your financial future.

Understand that you don’t have to quit your current job to start a business. Find something you love and have skills at and do it in your free time. If you’re in creative services, freelance. If you’re great at carpentry, build tables to sell. If you are a talented painter or crafty, start an Etsy store.

You may find that your side passion business can turn into more. Or, if you have the opportunity and skills, take the plunge and go all in. Working for yourself is challenging, but a great opportunity to change your life.

Here’re some tips for you: How to Start a Small Business with Little to No Money

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8. Find Opportunities to Help Others

Helping others can change your outlook and help turn your life around. Changing the way you think about the world can play a part. But helping others can also open up doors you never had available. Being a good person can help you get out of a funk and can be the catalyst for change.

9. Learn a New Skill

When you have more skills, additional opportunities will be presented. If you’re tired of your blue collar job, take classes to learn computer skills. If you’re struggling to move up in your company, find a skill that makes you more valuable. And if you want financial freedom, learn a skill that can help you change your life. Knowledge is power.

10. Stop Watching TV

Watching TV can keep you distracted and take up a lot of time. Cutting out the time you spend watching TV and replacing it with more productive activities can help you accomplish more and stay focused.

11. Listen to Inspirational Content

You can learn much about yourself from others. Find inspirational and educational content that matches your needs and give it a listen. You may find that the advice from others in similar situations can give you the boost you need to change your life.

12. Stop Complaining

Negative thoughts and talk can turn people against you and make your outlook grim. Stop complaining so much and make the best out of your situation.

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13. Find or Rekindle Your Passion

Doing what you love can change your entire outlook on life. When you’re doing things you hate, you can be more stressed and make life much harder than it needs to be. Find things you’re passionate about and rekindle the love for what you enjoyed in the past. Doing what you love can turn your life around and make each day more rewarding.

14. Take a Vacation (or Staycation)

Sometimes, hitting the reset button is all it takes to improve your situation. Taking a vacation, or staycation, is a great way to get away from the stress of the daily grind and recharge your battery. A vacation can give you the perspective you need to change your life.

15. Re-evaluate Your Attitude

How you view the world will often reflect in how you treat yourself. Re-evaluate your attitude and ensure that you’re doing all you can to make the most out of every situation. A change in how you view your situation can often be the push that helps you change your life for the better.

More Tips to Help You Change Your Life

Featured photo credit: Conner Ching via unsplash.com

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