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How to Negotiate in Difficult Situations and Still Get What You Want

How to Negotiate in Difficult Situations and Still Get What You Want

Sometimes getting what you want or need is a matter of saying the right things to the right people at the right time. We usually think of negotiation as a means to secure a desirable salary, settle a conflict, or close a deal. Negotiation is more than just getting what you want.

Negotiation is a nuanced art form with many possible outcomes. In some forms of negotiation, there is no clear winner. When you understand different types of negotiations, you can work to find the best possible solutions for your situation. You will also be able to identify which negotiation strategies are being used so that you can redirect outcomes that may not be favorable.

When you know how to negotiate, you gain a competitive edge.

Studies suggest that about 87% of people dislike going through the salary negotiation process.[1] There’s also a gender gap in negotiations–31% of women say that they are uncomfortable with salary negotiations, and 23% of men dislike the process.[2] Disdain for the negotiation process is one of the many factors that contributes to the gender pay gap.[3] Learning how to come up with solutions that work for all parties is a gift that translates into greater success for all people involved in the process.

Can you identify the negotiation technique?

As much as we may feel like we are imposing on others when we enter into a negotiation, being forthright about your needs up front can save you a lot of heartache and loss. Ideally, all of our solutions would be win-win, but if you’ve ever gotten the raw end of a deal, you know that this is not how all negotiations work. There are several possible outcomes for any negotiation.[4]

Win-win: co-create for the result so that both parties can benefit from it

The most desirable negotiations provide positive outcomes for all groups involved. In a win-win negotiation, parties collaborate and co-create desirable results.

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For this collaborative approach to work, both parties must have the intention of creating something that works best for everyone involved. When you see a win-win outcome, it is almost always because both parties shared information openly and worked together to overcome obstacles.

When you have to negotiate for a salary at a new job, hopefully the intention is to create value for you and the business. You want to be compensated so that you can perform effectively, and they want to give you a fair amount so that you will be satisfied in your job.

Win-lose: one gains more than the other because of limited resources

A win-lose result is almost guaranteed when there are a fixed number of resources and two parties are forced to compete for them. This type of negotiation is often referred to as “zero-sum” since there are a finite amount of resources available, and one party’s gain directly translates into a loss for the other party. Persuasion and manipulation, withholding information, and threatening with force are a few of the markers of a win-lose situation.

To visualize how a win-lose result looks in the real world, think of dividing a pizza between two people. The fairest distribution would be to divide the pizza in half. If one person takes an additional slice, the other person is guaranteed to get less. The dining partners have engaged in a form of win-lose negotiation.

Lose-lose: both lose but one tries to lose less compared to the other one

When two negotiating parties are unable to reach a reasonable agreement, they may work to undermine the needs of one another. The outcomes of this type of arrangement are never good.

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Unfortunately, we often see this type of interaction during divorce proceedings. Since both parties may come to the negotiations feeling hurt, the chances of one or both parties actively working to cause harm to each other are high. This is not to say that all divorces lead to lose-lose negotiations–only that emotional factors and complex personal matters could make a positive outcome more difficult.[5]

Multi-party: more than one party is involved in making a decision

Multi-party negotiations are among the most complex.[6] They typically involve several large entities with varied interests. We see these types of agreements play out throughout history and in the news today. The Geneva Conventions[7] and the Paris Climate Agreement[8] are two famous examples of multi-party negotiations.

These complex negotiations are not limited to multi-national agreements, however. When relatives negotiate to settle a contested estate after a family member has passed away, legal representation may be called in to ensure that the needs, desires, and perspectives of all parties are considered while respecting the wishes of the deceased individual.[9] When multiple parties are involved, it can be difficult to give everyone what they want, but it is still possible to have a positive outcome.

Five killer tips to have a successful negotiation

1. Establish your goals and write them down.

Think about what aspects of the deal are non-negotiable and what you could give up if you needed to compromise.[10] In the course of negotiation, you can keep yourself from getting too far off-track by referring to your original intention.

Having a clear grasp on what you hope to accomplish is a good practice for any type of negotiation, but it is critical when you are dealing with emotional issues. Remember that lose-lose outcomes are predicated on having a negative view of the opponent. When an opponent makes an unreasonable demand, pause and revisit your goals before you react.

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2. Understand your opponent’s position.

You can make a more compelling argument and increase the chances of having a win-win outcome if you grasp your opponent’s position. Sometimes you’ll have to read between the lines to do this. Take time to listen to their needs and try to cooperate with them so that both of you come out ahead. The bullish, take-no-prisoners negotiation model is no longer the preferred means of striking a deal.[11] “You get more flies with honey,” as the old saying goes.

When you ask for a raise, listen to the rationale that your boss provides for countering your offer. Maybe your boss thinks you are a great employee, but bad economic conditions are affecting the company’s profit margins. Since your boss has indicated that there are finite resources available, you are entering a win-lose negotiation. You may decide that you will need to find a new job based on this information. You could also negotiate for a slightly lower raise and ask to follow up with your boss in a few months. Either way, by understanding the other person’s position, you can come up with a solution that maximizes a positive outcome, even though one of you will have to make a concession.

3. Do your research and identify the approach to use.

Regardless of the negotiating environment, understand the precedents for what you are asking and how cultural differences could influence outcomes.

In salary negotiations, this means that you’ll need to know what someone with your qualifications makes in the position in question. Most of this information can be found online through sites like Glassdoor.

Doing your research can prevent you from asking for something that might seem inappropriate or rude to a foreign entity. What cultural values can you bring into the negotiation?[12] Company culture can also influence your approach. If you know that the boss values humility, don’t start the conversation by bragging about all of your accomplishments. Research can help you set the tone for how you will interact with the other person.

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4. Aim high (or low), but be reasonable.

Use research to inform the baseline of your negotiation. When you make your case, ask for more than you expect to get, so that you and your opponent have room to maneuver. If you ask for the moon, though, you can come off looking unprofessional.

Imagine you are interested in buying a house listed for $300,000. After doing some research on the market and assessing the property, you determine that it needs $20,000 in repairs before it is livable. The seller has already likely set the list price high. You can make a counter offer of $250,000 citing the repair needs and other factors from your research. The homeowner may accept the $250,000, or they may counter again. All of this is great because you are in a dialogue with one another. If both parties are honest, then this could be a win-win situation. If you asked to have the $300,000 home for $50,000, there would be no negotiation because you were unreasonable.[13]

5. Focus on the problem.

Staying on message is essential when you enter into any type of negotiation. In business, it is a good idea not to take things too personally, and in your personal life, sometimes conflict resolution requires a degree of objectivity.[14]

During a multi-party negotiation, it is easy to become so entangled in various needs that you forget why you are negotiating in the first place. For example, if you are working with two other businesses to fix the asphalt in your shared parking lot, you can enter a minefield of conflicting interests. Maybe most of the problem area is located in front of one business, but it was caused by a tree that another business owner feels is essential for aesthetic purposes. Pursue a collaborative tone in these interactions so that you can all come to a mutually beneficial agreement.

You can’t win if you don’t play.

For many of us, the idea of asking for more in a salary negotiation, a business deal, or in personal disputes can feel daunting. If you never have the courage to speak up, you’ll remain at a disadvantage. Meekness in business and in life are almost never rewarded. There are ways to assert your needs respectfully so that all parties experience some benefit. Give negotiation a try. You may surprise yourself with the results of your efforts.

Featured photo credit: Stocksnap via stocksnap.io

Reference

[1] Forbes: Why Negotiators Still Aren’t ‘Getting To Yes’
[2] Career Geek: Understand Salary Negotiation By Understanding These Negotiation Statistics
[3] Monster: How Salary Negotiation Contributes to the Wage Gap
[4] Management Study HQ: Approaches to Negotiation
[5] Divorce Magazine.com: Emotional Issues and Negotiation Skills
[6] Simplicible: 7 Types of Negotiation and 1 Big Myth
[7] Wikipedia: Geneva Conventions
[8] United Nations Framework Convention on Climate Change: The Paris Agreement
[9] Instructables: How to Divide the Estate Happily and Fairly
[10] Ed Broddow: Keynotes and Seminars on Negotiation: Ten Tips for Negotiating in 2017
[11] Forbes: 7 Negotiation Tips for Success
[12] Negotiation Space: How well do you understand the other party?
[13] Nightingale Conant: Ask for more than you expect to get
[14] Negotiation Space: Focus on what is important

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Angelina Phebus

Writer, Yoga Instructor (RYT 200)

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Last Updated on September 18, 2020

How to Be More Self-Assured and Get More Done During the Week

How to Be More Self-Assured and Get More Done During the Week

Time is a great leveler isn’t it? We all have the same 24 hours in a day. Even if you’re self-assured, the day may never feel quite long enough.

Why is it that some people can be so much more productive and achieve so much more in a typical day, while others struggle to achieve anything apart from feeling time crunched and overwhelmed?

Everyone I know and work with wants to make the best use of their time. They want to learn how to be more self-assured, happier, and work less—all while growing in their career.

How effectively we use our time—and how we actually work in our business—can make a huge difference to the amount we accomplish in a day or week. It can also make us more focused and more confident.

Do you want to have more thinking and creative time? Do you want to spend more time working on your business rather than working at or in your business? In this article, we’ll show you how.

Get More Done by Gaining Confidence

What if you had a strategy for making the best use of your time that brings you more joy and allows you to focus on the biggest activities and opportunities in your business? You may find the following outline below to be helpful:

1. Create an Exciting Vision

If you don’t know where you’re going, how do you know when you get there?

You want to be more productive and spend more time getting the right stuff done. Well, you need to create a compelling and exciting vision of your future.

What does this future look like? How will you feel when you get there?

Creating a new vision, especially one that is a lot bigger than where you are right now, has a way of igniting your passion. It may be something that feels hard to achieve, but every step you take towards that bigger vision will certainly build your confidence.

Create a vision board to feel more self-assured.

    Commitment to this vision, and accomplishing continual daily progress depends on your ability to look at any situation you’re faced with or currently in, feel self-assured, and see something bigger ahead.

    Also, when you know where you’re headed, you will instinctively start to see all the new opportunities and connections that will get you there.

    Make a vision map to get you started on the path to better productivity. This doesn’t have to be fully actualized, but you should know at least what direction you are heading.

    2. Build a Strategic Plan

    Once you have your future vision mapped out, the next step is to build a strategic plan to get you there.

    Your future vision may be for 3 years or 5 years, or you may choose a longer time frame. Any timeframe over 3 years may feel like a long way away.

    You may wonder how you are ever going to feel confident and motivated on this bigger future years from now when you feel as though you have so much to accomplish today.

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    The first step is to decide on some specific goals for the next 12 months. Don’t list too many or you may begin to feel overwhelmed.

    The magic number for me and my clients is usually five annual goals.

    These are big goals that will create massive change in your business and life and bridge your current situation to your bigger future; accomplishing these goals one by one will help to increase your confidence on a daily basis.

    3. Get on Goal Planning

    Get yourself a piece of blank paper and a pen and divide the paper into 4 columns: A, B, C, and D.

    Ask yourself the question: What is great in my business and life right now? Write these things down in Column A. This might be a couple of things, five things, ten things, whatever feels right to you.

    Then ask yourself: What things are happening right now that I don’t want in my future? Write these things down in Column B.

    This is your opportunity to take a step back and look at the things that are simply not working. You may list people that are bringing you down or projects that you don’t want to work on any more. Maybe you’ll include a service offering that’s going nowhere. It could be the people you’re working with, or it could be your pricing.

    Now, let’s look at your personal strengths. Write down everything that you’re great at in Column C.

    These could be things that you’re doing right now and having success with. It could also be things you know you’re awesome at but you’re not spending enough time on.

    Column D is for your biggest opportunities. Is there a new service/product you could offer your ideal customers? Is there a new innovation you could bring to market? Just take some time out and really think and list these things in Column D.

    Once you’ve analyzed everything you’ve written down, take some time to really think about what goals you want to set for your business and life in the next 12 months.

    4. Set Outcomes to Build Confidence

    You now have your goals, and you’ll feel self-assured and raring to go. They are written down and you’re committed to achieving them. You feel self-assured and motivated.

    But how do you ensure that you stay on the correct course to achieve these goals?

    Managing and juggling day-to-day projects can get in the way. Dealing with problems can get in the way. Staying on top of orders, managing cash flow, and handling day-to-day stuff can move your ship off course.

    You want to be productive and achieve your goals, but you also need to ensure the day and week runs smoothly.

    One way to ensure this happens is to set 90 Day Outcome Goals; within those Outcome Goals, put some specific process goals that need to be undertaken.

    Let’s say you want to get 10 more speaking jobs in the next 90 days, and you know that you typically convert 50% of opportunities.

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    Therefore, your process goal needs to be to have 20 conversations in the next 90 Days to deliver the 10 new pieces of work. You will then work out who you can have those conversations with.

    It’s smart to overshoot, so you will more easily hit your target. This is a clear plan to work through because with every win, your confidence will grow.

    5. Completely Commit to Your Success

    If you are not truly committed to achieving your goals, then chances are that you won’t reach them.

    Motivation can only take you so far. It is the intentional commitment[1] and emotional investment in your future success that will move you forward.

    Think back to any time that you really committed to achieving something. There must have been a reason you actually achieved what you set out to achieve. What motivated you?

    Were you fully invested? Why did it matter? Did you have to be really courageous to achieve it?

    How did it feel when you achieved it? What difference did it make?

    When have you felt truly self-assured? When you are committed to something, then you are propelled into action. Your mindset is focused, and your body follows; you want to get it done.

    And, when you do get it done, your confidence goes through the roof. You feel a level of certainty in achieving the goal you set out to accomplish.

    6. Focus on Your Strengths

    To feel self-assured and build up the confidence needed to achieve our biggest goals, we need to focus on our strengths.

    What are you best at? What are your unique skills? You want to spend as much time as you can working in the areas that you’re great at.

    Multiply your strengths. These areas are where you add the biggest value. They often bring you the biggest amount of joy, and you feel more and more confident when you are using your unique skills.

    If you think there is a specific capability you need to learn or be better at, spend more focused time in that area.

    Many of us want to do it all. We want to be good at everything. We want to offer a lot of services. But, in reality, there are some very specific things we are great at; nobody is good at everything!

    Spending more time adding value in the areas where you excel can create breakthrough results and boost confidence.

    7. Embrace the Present

    Sometimes we spend so much time thinking about the future or worrying about the past that we forget the present moment[2].

    Are you spending most of your day reacting to things, or have you taken the time to think about what your perfect day looks like?

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    We all have the opportunity to create rather than react, to decide what we do with our day. All of our future success can be created in the present moment if we just take a step back and take action.

    Sometimes, doing it now is more important than doing it perfectly. There are hidden opportunities in every moment. We need to make sure we don’t miss them if we want to feel self-assured.

    8. Calm the Whirlwind

    The day-to-day life in business and life can be hard, which leads us to feel less self-assured.

    Your mind may be full to bursting with all of the things you feel you have to do. The phrase “I don’t have time” has almost become an instant reaction by so many people when new opportunities are presented.

    There is a whirlwind happening inside our minds.

    Appointments, notifications, tasks, phone calls, errands, cash flow, staffing issues, networking, marketing all can clutter up our timeline. The sheer volume of things we feel we should do creates procrastination, stopping us from pursuing the projects and people that matter.

    Many of us feel we have to do everything within our business.

    Rather than simplifying things and doing less, we do more. We work longer, which creates a lack of energy and focus. Because of this, we lose clarity on our biggest opportunities. If you feel this way, take some well-deserved time off.

    Look at where you’re spending your time. How much of your time is being spent moving your ideas forward?

    In the next 90 days, if you could delegate or outsource more daily tasks and spend more time focusing on where you add the biggest value, what difference would it make?

    Calm the whirlwind by slowing down and doing less.

    Focus on areas that you add the biggest amount of value. By doing this, your energy levels will increase, your confidence will grow and you will have more success.

    9. Take More Time off

    This may seem counterintuitive, but taking more time off to recharge and refocus can pay huge dividends.

    If you are constantly fighting fires and caught up in the myriad of different activities that you have to do each day, then how can you move your business forward?

    You may be being pulled in difference directions without any focused time on your biggest projects. If that’s the case, then it’s almost impossible to gain any real momentum in moving your business forward and hitting your goals.

    The best way to get off that treadmill is to take more creative time out of the business.

    Could you realistically take one day off per month to work on your business? If you could, what would you do with this time?

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    Just imagine no distractions, only focused time on the strategic development and growth of your business.

    Every day off per month could have a different focus: New product innovation; Thinking about your biggest clients; Improving operations.

    Add to this a quarterly review to check in with your goals progress, and this could have a dramatic effect on where you spend your valuable time.

    10. Celebrate Wins

    Sometimes you just want to get through the day, right?

    You have so much to do. There are so many things on your task list that you just complete what you can and then start another day. But what would happen if, at the end of each day, you took some time out to look at what you’ve accomplished?

    Celebrating success keeps you motivated and helps you become more self-assured. It is not just another day. It’s a day that included things that should be celebrated.

    If you’re struggling to feel motivated, try celebrating a couple of wins each day.

    Celebrating success combined with the gratitude you have for achieving those wins will boost your confidence and inspire you for the next day.

    11. Give Yourself More Space

    When was the last time you gave yourself time to think?

    Within the hustle and bustle, it can be difficult to give yourself a little bit of space and time to just think[3].

    Imagine giving yourself just an hour a day to just let your mind wander or think about a specific thing.

    If you think about it, we can all free up an hour a day for something without really losing any efficiency or really impacting our business.

    In fact, that hour could be transformational for your business and life.

    A new idea for a product could form, or an idea for adding value to your existing clients could materialize. Perhaps you could do a check in to your ideal future and your goals. You could decide that you want to take your business in a new direction.

    Try this: Just sit alone for an hour with a notebook and let it be your creative thinking time. See what happens.

    Final Thoughts

    Ultimately, being self-assured happens when you have a clear direction.

    This, coupled with having clear goals and working in your unique skill-set, gives you the biggest opportunity to be more productive and get more of the right things done.

    The old mantra that “less is more” is right on the money. By giving yourself more time to work on your goals, you will inevitably increase your confidence; at this point, your ideal future can be anything you want it to be.

    More on How to Be Self-Assured

    Featured photo credit: Nathan Dumlao via unsplash.com

    Reference

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