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We Are Often Confused Empathy With Sympathy but What’s The Difference Actually?

We Are Often Confused Empathy With Sympathy but What’s The Difference Actually?

In general, sympathy and empathy are often confused with one another. There is good reason for this too, primarily because both words deal with similar emotions and are derived from the Greek term páthos (which pertains to suffering and feeling). These words are also commonly ascribed to situations of sadness and mourning, as people try to identify with a particular group or individual that has been afflicted by tragedy.

Despite the similarities in terms of application and origin, however, there are core differences that separate the two words. Sympathy describes the feelings of compassion and pity that we may have for another person’s plight, for example, whereas empathy enables us to put ourselves in the shoes of those who are suffering and share directly in their sadness.

Empathy vs Sympathy: Exploring the Differences

In our bid to explore this further, let’s return to the Greek origins of both words. We have already touched on how they have been derived from the word ‘Pathos’. However the prefix ‘sym’ in ‘sympathy’ also relates to the Greek iteration ‘syn’ (which means ‘together with’). Conversely, the prefix ’em’ in ’empathy’ derives from the Greek description of ‘within’, highlighting the core difference between showing solidarity with others and vicariously immersing yourself in their plight.

    To put this into context, let’s cast our mind’s back to David Beckham’s sending -off for England in the 1998 World Cup against Argentina. While there was vehement criticism of his actions and the impact that they had on the team (England were eliminated after a valiant display), casual and non-partisan observers had sympathy for Beckham as they believed that he was being harshly treated.

    Fellow professionals who had endured similar scrutiny during their careers expressed empathy with Beckham, however, as they were able to place themselves directly in his shoes and understand precisely how he was being affected. The same principle applies to individuals who have also suffered heavy criticism or persecution in the workplace, even if their experience not directly related to Beckham’s.

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    Those who were close to Beckham also expressed empathy, as they had endured similar afflictions also suffered after the event and found themselves vicariously sharing in the English midfielders plight.

    How do these differences manifest themselves in terms of thought and deed?

    To begin with, sympathizers will share their concern and condolences with others while openly admitting that they have no direct knowledge of how they actually feel. This often translates into generic support that is offered unconditionally, without actionable advice or additional input that may diminish the sufferer’s state of mind.

    In contrast, those with the ability to emphasize will instantly immerse themselves in the shoes of others, by tapping into a shared experience or relating to a similar one. This means that you visualize how the individual in question is feeling, and have the subsequent ability to treat them in a way that is relevant and appropriate. Similarly, an empathetic outlook enables you to offer valuable insight and advice, which may help the individual to develop new coping mechanisms.

    Sympathy And Empathy Are Different, But They Are Central to You Becoming a More Compassionate Person

      At this point, it is worth noting that being both empathetic and sympathetic is mutually exclusive. This means you can showcase both individually, either simultaneously or as each individual scenario requires. It is important to remember this, as having both a sympathetic and an empathetic mind-set enables you to become a compassionate person who can offer the relevant comfort and support to those in need.

      Not only this, but there are also other scientific and psychological benefits of being compassionate, including the following:

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      1. It Uplifts Those Around You

        In simple terms, showcasing compassion has been proven to have an uplifting impact on those around you. According to Jonathan Haidt at the University of Virginia, witnessing people help others creates a state of elevation in the human mind, while it also empowers them to do the same.

        2. It Inspires Action

          On a similar note, compassion is also proven as a great motivator of action. Certain studies have explored this at length, revealing that subjects who had been meditating and focused inwardly were more likely to act on their sense of compassion, even if it opposed a social convention. This shows how powerful compassion can be, and highlights its ability to drive specific actions.

          3. It is Infectious

            We have already touched on how compassion can create a state of elevation and inspire others, and there is no doubt that is has a dominant effect on the mind of others (particularly those who have benefited from acts of compassion). James Fowler of UC San Diego claims that this is the representation of how kindness reaches out to others and sparks a chain reaction, and not only because people feel compelled to comply with the actions of others.

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            4. It Makes Us Less Likely to Avoid Those in Pain

              Let’s face facts; the sight of others being in pain can be distressing, and it is natural to seek flight during such times. It has been proven that a fortified sense of compassion changes this conditioned response over time, as avoiding negative emotions is replaced directly with positive compassionate actions.

              5. It Makes Us More Attractive to Others

                From a purely insular perspective, it is also interesting to note that being compassionate makes us more attractive to others. Studies on dating preferences have shown that both men and women rank kindness as one of the most important qualities that they look for in a partner, as this ties in to our fundamental desire to be loved and taken care of at all times.

                How Can You Become More Compassionate as an Individual

                There are numerous benefits of being compassionate, far more than we have listed here. In order to capitalise on these you will need to become a more rounded and compassionate individual, however, and the good news is that compassion can be learned and honed through training techniques such as meditation.

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                  But what are the core elements of this, and what practical steps can you take to become a more compassionate individual? Let’s take a look:

                  1. Listen because who doesn’t want to be heard?

                  At the heart of every compassionate person is an innate ability to listen, but this is one of the hardest life-skills to develop. It requires us to suspend all judgement and offer our undivided attention to speakers, as we digest their words and the context in which they are spoken. This is central to acts of both sympathy and empathy, as listening enables us to respond in the most relevant and impactful manner.

                  2. Respond to the Emotion because this shows your care.

                  As we have already said, it is important to consider the context that words are spoken in when listening to others, and more specifically the emotion that underpins them. By delving beyond literal interpretations and accepting that words alone can conceal emotions such as guilt, fear and anxiety, we can understand others in greater depth and build compassionate relationships going forward.

                  3. Prioritize the Person so they feel important

                  When we talk about compassion, empathy and sympathy, we are almost always referring to someone who is spiraling into a negative path. The key to be compassionate is to recognize the positive attributes that define the person in question, and never lose sight of their human qualities. This ensures that you judge each specific situation rather than the person involved, while it also offers you an opportunity to reinforce these characteristics and build positivity.

                  4. Be Patient because there might be a lot going on.

                  When attempting to reach someone who is gripped by negative emotions, it can be difficult to build trust and rapport. While the tips listed above will help you to become more compassionate and a superior listener, you will also need to display tremendous patience as people begin to realize that they can open up to you. This will certainly require a selfless outlook, and one that always places the needs of the sufferer ahead of your own.

                  5. Respond With Feeling to show you feel their sorrow, pain and worry.

                  No matter how much listening you have to do as a compassionate individual, there will always come a time to respond. This is where your understanding of the other person and their plight is imperative, as this should condition your response and promote an honest, meaningful reaction. The key here is that you respond with feeling , as this showcases the fact that you care and remain immersed in the other person’s trials.

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                  The Last Word

                  While we have observed numerous differences between sympathy and empathy, they share a common origin while both lay the foundations for becoming a caring and compassionate person. The benefits of this are numerous, both for you and the mental well-being of those around you.

                  Featured photo credit: PublicCo / Pixabay via pixabay.com

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                  Published on May 18, 2021

                  How To Improve Listening Skills For Effective Workplace Communication

                  How To Improve Listening Skills For Effective Workplace Communication

                  We have two ears and one mouth for a reason—effective communication is dependent on using them in proportion, and this involves having good listening skills.

                  The workplace of the 21st century may not look the same as it did before COVID-19 spread throughout the world like wildfire, but that doesn’t mean you can relax your standards at work. If anything, Zoom meetings, conference calls, and the continuous time spent behind a screen have created a higher level of expectations for meeting etiquette and communication. And this goes further than simply muting your microphone during a meeting.

                  Effective workplace communication has been a topic of discussion for decades, yet, it is rarely addressed or implemented due to a lack of awareness and personal ownership by all parties.

                  Effective communication isn’t just about speaking clearly or finding the appropriate choice of words. It starts with intentional listening and being present. Here’s how to improve your listening skills for effective workplace communication.

                  Listen to Understand, Not to Speak

                  There are stark differences between listening and hearing. Listening involves intention, focused effort, and concentration, whereas hearing simply involves low-level awareness that someone else is speaking. Listening is a voluntary activity that allows one to be present and in the moment while hearing is passive and effortless.[1]

                  Which one would you prefer your colleagues to implement during your company-wide presentation? It’s a no-brainer.

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                  Listening can be one of the most powerful tools in your communication arsenal because one must listen to understand the message being told to them. As a result of this deeper understanding, communication can be streamlined because there is a higher level of comprehension that will facilitate practical follow-up questions, conversations, and problem-solving. And just because you heard something doesn’t mean you actually understood it.

                  We take this for granted daily, but that doesn’t mean we can use that as an excuse.

                  Your brain is constantly scanning your environment for threats, opportunities, and situations to advance your ability to promote your survival. And yet, while we are long past the days of worrying about being eaten by wildlife, the neurocircuitry responsible for these mechanisms is still hard-wired into our psychology and neural processing.

                  A classic example of this is the formation of memories. Case in point: where were you on June 3rd, 2014? For most of you reading this article, your mind will go completely blank, which isn’t necessarily bad.

                  The brain is far too efficient to retain every detail about every event that happens in your life, mainly because many events that occur aren’t always that important. The brain doesn’t—and shouldn’t—care what you ate for lunch three weeks ago or what color shirt you wore golfing last month. But for those of you who remember where you were on June 3rd, 2014, this date probably holds some sort of significance to you. Maybe it was a birthday or an anniversary. Perhaps it was the day your child was born. It could have even been a day where you lost someone special in your life.

                  Regardless of the circumstance, the brain is highly stimulated through emotion and engagement, which is why memories are usually stored in these situations. When the brain’s emotional centers become activated, the brain is far more likely to remember an event.[2] And this is also true when intention and focus are applied to listening to a conversation.

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                  Utilizing these hard-wired primitive pathways of survival to optimize your communication in the workplace is a no-brainer—literally and figuratively.

                  Intentional focus and concentrated efforts will pay off in the long run because you will retain more information and have an easier time recalling it down the road, making you look like a superstar in front of your colleagues and co-workers. Time to kiss those note-taking days away!

                  Effective Communication Isn’t Always Through Words

                  While we typically associate communication with words and verbal affirmations, communication can come in all shapes and forms. In the Zoom meeting era we live in, it has become far more challenging to utilize and understand these other forms of language. And this is because they are typically easier to see when we are sitting face to face with the person we speak to.[3]

                  Body language can play a significant role in how our words and communication are interpreted, especially when there is a disconnection involved.[4] When someone tells you one thing, yet their body language screams something completely different, it’s challenging to let that go. Our brain immediately starts to search for more information and inevitably prompts us to follow up with questions that will provide greater clarity to the situation at hand. And in all reality, not saying something might be just as important as actually saying something.

                  These commonly overlooked non-verbal communication choices can provide a plethora of information about the intentions, emotions, and motivations. We do this unconsciously, and it happens with every confrontation, conversation, and interaction we engage in. The magic lies in the utilization and active interpretation of these signals to improve your listening skills and your communication skills.

                  Our brains were designed for interpreting our world, which is why we are so good at recognizing subtle nuances and underlying disconnect within our casual encounters. So, when we begin to notice conflicting messages between verbal and non-verbal communication, our brain takes us down a path of troubleshooting.

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                  Which messages are consistent with this theme over time? Which statements aren’t aligning with what they’re really trying to tell me? How should I interpret their words and body language?

                  Suppose we want to break things down even further. In that case, one must understand that body language is usually a subconscious event, meaning that we rarely think about our body language. This happens because our brain’s primary focus is to string together words and phrases for verbal communication, which usually requires a higher level of processing. This doesn’t mean that body language will always tell the truth, but it does provide clues to help us weigh information, which can be pretty beneficial in the long run.

                  Actively interpreting body language can provide you with an edge in your communication skills. It can also be used as a tool to connect with the individual you are speaking to. This process is deeply ingrained into our human fabric and utilizes similar methods babies use while learning new skills from their parents’ traits during the early years of development.

                  Mirroring a person’s posture or stance can create a subtle bond, facilitating a sense of feeling like one another. This process is triggered via the activation of specific brain regions through the stimulation of specialized neurons called mirror neurons.[5] These particular neurons become activated while watching an individual engage in an activity or task, facilitating learning, queuing, and understanding. They also allow the person watching an action to become more efficient at physically executing the action, creating changes in the brain, and altering the overall structure of the brain to enhance output for that chosen activity.

                  Listening with intention can make you understand your colleague, and when paired together with mirroring body language, you can make your colleague feel like you two are alike. This simple trick can facilitate a greater bond of understanding and communication within all aspects of the conversation.

                  Eliminate All Distractions, Once and for All

                  As Jim Rohn says, “What is easy to do is also easy not to do.” And this is an underlying principle that will carry through in all aspects of communication. Distractions are a surefire way to ensure a lack of understanding or interpretation of a conversation, which in turn, will create inefficiencies and a poor foundation for communication.

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                  This should come as no surprise, especially in this day in age where people are constantly distracted by social media, text messaging, and endlessly checking their emails. We’re stuck in a cultural norm that has hijacked our love for the addictive dopamine rush and altered our ability to truly focus our efforts on the task at hand. And these distractions aren’t just distractions for the time they’re being used. They use up coveted brainpower and central processes that secondarily delay our ability to get back on track.

                  Gloria Mark, a researcher at UC Irvine, discovered that it takes an average of 23 minutes and 15 seconds for our brains to reach their peak state of focus after an interruption.[6] Yes, you read that correctly—distractions are costly, error-prone, and yield little to no benefit outside of a bump to the ego when receiving a new like on your social media profile.

                  Meetings should implement a no-phone policy, video conference calls should be set on their own browser with no other tabs open, and all updates, notifications, and email prompt should be immediately turned off, if possible, to eliminate all distractions during a meeting.

                  These are just a few examples of how we can optimize our environment to facilitate the highest levels of communication within the workplace.

                  Actions Speak Louder Than Words

                  Effective communication in the workplace doesn’t have to be challenging, but it does have to be intentional. Knowledge can only take us so far, but once again, knowing something is very different than putting it into action.

                  Just like riding a bike, the more often you do it, the easier it becomes. Master communicators are phenomenal listeners, which allows them to be effective communicators in the workplace and in life. If you genuinely want to own your communication, you must implement this information today and learn how to improve your listening skills.

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                  Choose your words carefully, listen intently, and most of all, be present in the moment—because that’s what master communicators do, and you can do it, too!

                  More Tips Improving Listening Skills

                  Featured photo credit: Mailchimp via unsplash.com

                  Reference

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